I just come in for my first services. Everyone was super nice and the waiting area was nice. When I got my vehicle back it was scratched and my wheel was chipped. I brought it up toMy service rep initially he said that he would take care of it. No issues accidents happen but then he comes back and tells me that they cannot help me since a rock chip. Judge for yourself. My advice do a walk around your vehicle with the tech to identify any damages before they take your car into the bay so you don’t have to prove to them that they caused the damages and blame it on rock chip or your driving habits. I am ocd and to a walk around my vehicle everyday and I usually do a walk around but I trusted Lexus services since I had a great buying experience.🤦🏻‍♂️

I recently needed a new windshield due to large crack. I called Westside service and they recommended Joseph Vinay with Dealership Auto Glass.I could have used an after market source but I decided wanted Lexus glass. I requested with Joseph that ALL of the glass stickers would be transferred to the new glass and confirmed with him 3 times, he said it would be no problem! After paying $2K, I get my car back and 2 of the 4 stickers are missing. I inquired to Joseph as to what happened, he said, and I quote You will just have to replace them. Clearly Joseph did not know if the stickers COULD be transferred or not - he simply told me what I wanted to hear, then did what worked for him.

Their service is excellent. They seem to care about the customer, building a relationship for trust, and communicates well.

Excellent Dealership. Best experience Ive had purchasing a vehicle. No pressure to buy and NO haggling. Very, Very friendly Salesman. Mr. Kim Jessee You are AWESOME.

I changed the auxiliary battery on my hybrid and the dealership gives only 1 year warranty. Everyone gives a proration for up to five years. I went to dealership for a better service. The battery died after a year and a half

I came to get a state inspection on my vehicle. After an hour later I went to get an update, turns out my car had also been serviced for maintenance WITHOUT ASKING ME. Although I have a warranty that covers maintenance, service person did not take into consideration how much time I had to WAIT. Ive had my previous Lexus vehicles serviced at other locations and have always been informed/asked if an additional service needs to be performed. I was offered a rental vehicle and car drop off as a solution AFTER I had to ask what was taking so long (why not BEFORE?). I ended up being there for 1.5 hours, car was not washed, late for work, and had patients to reschedule. I give 2 stars because I like Lexus and they DO provide quality service, just not this time around.

Excellent service and comfortable waitkng area.

Everyone was polite however I felt uncomfortable with the reception area. They seemed to have issue with my name change from maiden name to married name which was strange people still change name when get married.

I just come in today for reason With no appointment That take me very good fast and nice

Best service experience of my life. If you own a Lexus you should be getting your service here. If you dont own a Lexus..... you Should!!

The day of the service was not bad. But what really upsets me, is the customer service rep / Broston, came to me at the end and said that I was needing new tires.My tires were less than 14,000 miles. I said that couldnt be the case. He agreed, he found that to be odd. He said he would talk to your tire specialist. And that the specialist would be calling me. I was never contacted.So after 2+ weeks of not receiving a phone call, I started calling. It took me about 4 different times, on different days to get ahold of Broston. And he said oh yeah, the tire specialist got Covid. I dont know whos going to handle it for you but let me find out and Ill call you back.Then another two weeks came, and no phone call. So I called Broston, and left him on his voicemail that I was upset about the lack of service and follow up. And stated what reminded me was this email still showing to fill out a survey.. Hoping that would prompt him to call me back. Nope.Its been I guess a month and a half, I have never received a call or anything. Extremely disappointed. Im just going to take the car to discount tires; and if I have to get tires, I will go through them.Overall Im more of a person that gets five star ratings.... Im happy to do so.... Im trying to be generous right now with a two-star rating....

Chase Clements is the BEST service representative @ Westside Lexus. Always on point professional and trustworthy.

Come by and See Me for all your new and preowned Lexus and other luxury vehicles.

Hope and Pam gave me an entirely new perspective on this dealership. Previous experiences were far less than stellar regarding customer service. Both ladies were pleasant, patient and professional. Perhaps because theyre women and all of my other disappointing experiences were with men. Who knows? However, if they arent there for my next service, Ill wait or go elsewhere. Great job ladies!! You 2 are the best!!

Great customer service from Fred and Eilieen GOMEZ! They do a great job and go above and beyond for you!

We were from out of town when check engine light came on. The service center took very good care of us. They found problem and put us a new battery in and we havent had any problems after that. Thank you.

Service has always been excellent in this department!!! 15ys and counting.

I have received good services today . Thank you very much.

Our Lexus has been in the shop for 2 weeks after rain leaking from the sunroof, dealership and insurance company both send everything to voicemail and wont coordinate with each other, car only has 6700 miles on it and the electrical system is shot.Lexus should probably locate the computer somewhere not prone to leaky sunroofs, and try to help schedule with insurance when they have a valid claim number.I have not have had these same issues with our Hondas and their dealerships.Update, Service Advisor finally informed me that they had a family emergency, And I can symphonize with a person having family emergencies and while they were out someone was supposed to be taking their calls, and when I would call it would go straight to voicemail, and when I would call the main service line they could not answer if the service advisor was back or not and they kept sending me back to the same voicemail.And yes in my original statement it was pointed out that State Farm had an equal share of blame, but when they said that no-one would return their calls and I had the same problem, I can see where they would say if they dont care... we dont care.BOTH parties were saying Hey... I did my part... I called and now its their turn willing to just play phone tag instead of actually moving things forward.Now we find out that our 50,000 dollar Lexus that has 6700 miles on it is a total loss?... Possibly a little twig blocked the drain channel and got the carpet damp causing the computer to malfunction... And its value has fallen like a rock so since you want 23,000 to repair it State Farm says it is not cost effective to repair.I hope other prospective Lexus owners read this and consider carefully what they are getting into and will make them ask themselves the same thing I am asking myself.Why do I see old Toyota and Hondas all over the road and not old Lexus.. maybe because like old Cadillacs they are good for the first few years, but after the time it takes to pay one off if you have to do any repairs they are throw away vehicles.

1st class customer experience. Well done.

Good and quick service. Their facility is nice too. my service tech takes care of things well. They will provide loaners if the cars needs to stay there for work.

Good coffee. The cars were alright too

Awesome, great dealership, went again and the customer service was superb! The new RC looks beautiful!

Amazing customer service. Jacob in Service rocks

Fast, they gave me a loaner when they had to order parts. The waiting area is very nice. Great dealership.

Kathleen Arms was a pleasure to work with. Very informative and knowledgeable. She thoroughly explained the process for me as this was my first oil change on my GX460. Westside Lexus even washed it.

20,000 mile checkup. Had a small issue and it was taken care of .

A week ago, I contacted Lexus Westside Service Center to schedule an appointment for the regular maintenance service. Broston Serio was the one who received my phone call and I only have to say I would like to schedule an appointment for regular maintenance service. Broston amazingly pull up all the information on my car and he was extremely informative, he informed me, what would be the maintenance involved, how how much it will cost, and how long it will take to be done with the maintenance and offered me the option of a loaner car if I needed to and given me 3 options of the appointment I wish to pick to go with. I mean, he left nothing for me to ask. Not to mention, he was very courteous and I thought, oh well, he must be doing this for years and when I went to my appointment, I was so surprised to learn that he is a new trainee. Wow! Lexus do pick best employees who can represent the name and reputation of Lexus. Thank you so much Broston!! The picture attached to my review was only taken today when I went to the best agents Andrew Nagler and Broston Serio to ask them if I can change the battery on my car key. It was done under 5 minutes and when I went to pick up my car, Lexus team already put these disposable plastic wraps around the steering wheel and the transmission stick as Lexuss procedures to protect from the COVID 19. So impressed! Thank you so much!!!

Our sales associate, Edwar Guerrero was very polite, friendly, knowledgeable and helpful. He went out of his way show us every vehicle on the premises that we wanted to see. We were happy with the final price we negotiated. The process was easy to finalize. I recommend Edwar, and this location.

Superb service. I went there to get an inspection done. Everything was done beautifully and some more. Enjoyed their spacious lounge. The place was being disinfected every 30 minutes. My compliments to service advisor Kathleen.

Lexus service is unparalleled! Best on all categories.

I was in and out in under 30 mins.

Bought my car from Shekhar Shroff several years ago and enjoyed the experience. I will buy another car from him when the time is right. The new dealership is fantastic and the staff attentive. For service, Scott Bissonett is the absolute best. Two people who make Westside the only place to buy a luxury car and feel appreciated well beyond signing on the dotted line.

Excellent place to buy and get service. Beautiful premises with free coffee and soda bar and excellent customer service.

Just purchased the show room floor IS 350 from here. The process was very good. I would recommend purchasing here.

Highly recommend this dealership to everyone! We are very happy with our purchase from Westside Lexus

Greeted as soon as you walk on the lot. Service with a smile. Offered be beverage. Everyone was great.

Amazing! Beautiful. Perhaps the nicest car dealership I have ever been to.

Everybody is important center, very kind and smart workers, they provide excellent services.

Went in for schedule services with an Appointment get in and out less than 15 minutes with a loaner car the Service Advisor was 👍 great.

The service center was very non personable. They offered me a car wash before returning me my car. Instead of a car wash they left their trash in my car and orange circles drawn on my windshield, steering wheel plastic cover on steering wheel, plastic shifter cover on the shifter, paper floor mat on the floor and their vehicle paper tag in my vehicle. The service write gave 0 explanation on whats going on with my vehicle. They just gave me my keys and sent me on my way. If the work on my car does get approved I will try taking my car elsewhere. Not pleased one bit with my experience with this dealership.

Quick and efficient.

This time, I am not lucky. I ask fob programming service, he (Andrew) asked me dignostic first. Then.....

Pam was amazing! She made sure I was able to check my RCF in for its routine maintenance in a timely manner. She also let me choose out a loaner that would easily fit my golf clubs. I’ll definitely continue to bring my vehicle here for all of its scheduled services.

Laura is my awesome service person! I love that you can get a loaner while your car is being serviced. Its so easy and affordable. Compared to when I had a Mercedes. I was amazed with how quick they worked. Took it in at lunch got it after work.

This place is huge, almost too. Kudos for providing loaners and general experience. That said getting aligned with a service advisor was a bit of a mess and as usual with a dealership, repairs are never quick. And minor point but communication on status was limited. I received one voicemail before I had to call back.

Charles Perkins has been my service for several years and has always made the experience fast, easy and enjoyable. I like the service so much that I drive 80 miles each way to get it, and my next car will definitely come from Westside Lexus so I won”t have to deal with any other service center.

Professional, clean, and great coffee machine 😃

What a beautiful place! All precautions are taken for this virus. Spacing, plexiglass, masks, hand sanitizers, etc. Will was very attentive and efficient. A follow-up phone call was received in a timely manner. Employees at Westside Lexus are friendly, polite, and genuinely courteous. How refreshing during this time period!

Great service. Great facility. Guess it lives well up to its luxury brand name!

Westside Lexus Service Department has always been top-notch and exceeded my expectations in maintaining several vehicles that I’ve purchased there over the past 15 years... Westside recently completed the new spacious customer waiting area as part of the new building. (See Google photos) Wow! It’s impressive, just like their customer service.

This place reminds me of the Men in Black headquarters. Super nice facility and if youre having your car serviced, I highly recommend asking for Josh, hes very professional and extremely nice.

Make sure you got service you paid for 🤦🏾‍♀️

Great service.. comfortable waiting area.. Single pod rooms for social distancing if needed

I’ve never seen better service at a dealership. They were very quick and attentive. They even offered a loaner so I could run errands during my hour wait time. Super friendly. So glad I finally have had a pleasurable experience getting service work done.

DO NOT take your car to the Westside Lexus Collision Center. I got into an accident at the end of October. I usually get my car serviced at the Service Center at this location with excellent service, so of course I wanted to take my car to the collision center at this location as well. BIG MISTAKE. My collision center estimator is Steve Conrad and his communication was horrible from the get go. I was told when I took my car in that I would get a call when an insurance adjuster has given him an estimate for my parts. Waited a week for a call and got nothing. When I called in, Steve claimed to have called me and left a message (which I never got). Moving forward, because I never got that call informing me about my parts (I was being given aftermarket parts which I did not want) and the extra day that it took for me to figure out my parts, it was time to give up my rental and my insurance was not extending.It is now almost the end of November and I STILL DO NOT HAVE MY CAR... there has been no communication on Steve’s part for status updates in my car. The only way I have been getting information on my car is if I called and IF he picks up, returns my car, or responds to my email. I have had to call the front desk on several occasions just to get a hold of him.Save yourself the trouble and take your car to a different collision center or at the very least, ask for a different representative.

Purchased a pre- owned Lexus. My sales experience with Kim Jessee was outstanding. he was very professional, answered all my concerns and explained all the features of my vehicle, which were many, as it is my first Lexus. I received a text regarding a survey, i attempted to complete but I do not do Facebook. He would have received all 10`s. The best buying experience I ever had. Thanks Mr. Jessee.

I’ve used Westside many times for various repair services. They always try to get my car in and out quickly. The waiting area and service reps are very nice. Loaner cars with complimentary gas and tolls are very helpful, too. It’s never convenient to have car repairs, but Westside helps make it less disruptive to your life and gets you going again soon. I also appreciate having my car washed and vacuumed with each service.

The new location is beautiful. I turned down a Service Advisor career opportunity here. The staff and the amenities within the Service Center are great.

I have been with Westside Lexus for probably close to 20 years. The service is always fantastic. I work with Andrew Tran who is not only a great help, but has also become a friend. My experiences at Westside Lexus service are always great. Im in quick, out quick, always get a loaner. Even when Ive had an emergency, they always take the time for me. I truly would never want to go another service center and we buy all our cars from Clarence Keever and will continue to do so, as long as he works in sales. Hes amazing. He is also a friend, through many years of him helping us find various cars. My life is worry free, regarding my car service. I recommend them highly. I would give them 10 stars if I could.

It is always a good experience going to the service department. The ladies at the desk are very professional and friendly.

Great dealership & wonderful car buying experience. Ty Stanfield was very professional and easy to work with. Love my new NX300!

Personalized care in a great environment!

My best friend bought his car here no hassle easy process in car buying.

Great service, wonderful people...they COULD work on their prices, $128 for a tiny (the size of 2 matchbooks) plastic light lens cover is truly egregious.

Best place to buy a car

Excellent experience, everyone is professional and courteous

Your gonna pay a little more, but the service is unmatched the best...

Excellent, Excellent service. When you Schedule a service Appointment, they will provide you with the same type of vehicle that you drive. A full tank of gas and toll free access.

I recently went there because my tire caught a flat. They felt out lied to me saying they found metal shavings inside my tire when they didnt even remove the rim from the tire. They added all these things that needed to be done with my car just trying to get money. I confronted them about this and a manager calls me and basically tries to defend them saying they thought I had something that could cover all the expenses as if they dont have computers that they can easily look up and see. These guys are just out for money, dont care about customer service, wont give you honest feedback they just want all the money they can get. Go to Sterling McCall for better and way friendlier and honest service.

Weve bought 3 cars from this dealership, all brand new Lexus. Mary Margaret McGowan is the best salesperson Ive ever had.

Amazing service and customer care!

I have been on hold over the phone on my second call attempt for over 20 minutes after waiting roughly 10 minutes to ask a question. Please keep this in mind when purchasing a car from this location. I dont understand how this is an award winning service center.Follow up, called the sales department and told them my situation and waited another 15 minutes and the sales department could not get a hold of them. I left a voicemail and we will see how long it takes for them to call me back.

I was not very happy today with the experience at West side Lexus. Usually I have a consultant who is excellent but today, I was unhappy that there was a great deal of confusion when I went to pick up the car and it took much longer than expected. Also I wasnt happy that the car wasnt washed when I picked it up after the service. There are a lot of people that do go the extra mile but today was not one of those times.

The best service experience for almost 15 years. Better than Mercedes or other luxury car dealers in the area. Charles Perkins is the person I deal with. Trustworthy, on time and always ready with nice clean loaner to keep you going.

Impressive....I went with my Spouse to pickup Lexus after having a schedule service done. Great facility, incredible staff.

None of my appointment details were conveyed from the person who made the appointment to the service consultant. Karla asked if I was there for an oil change and tire rotation. I responded with I am here for much more than that. Big delay in sorting this out when I needed to leave for another appointment that day - it took much to long to get me out of there in the loaner I needed as they were not expecting me to need one because that was never passed on either.I also am a member of their Tire and wheel protection program which I was sold when I purchased my lexus. They were not prepared for this service and when I told Karla that this was the main purpose for me coming in for service she seemed annoyed. And then she told me on this Saturday morning that they would need my car until Wednesday if I wanted the Tire and wheel service. You could tell that they didnt want to do it. I held firm and said that I paid $1000 extra at time of service to have 5 years of protection and I needed to get it done.I instructed Karla to call me before any maintenence was done outside of the oil change and tire rotation so I could approve or deny the services based on the cost. I heard nothing all day Saturday and I dropped it off at 8:15am.So Monday rolls around and of course they want to sell me a bunch of services that I didnt want so I denied those being done.I called back to speak to Karla my service consultant and they receptionist Joyce transfered me to a Nathans voicmail. Then I called back and told her this and then she told me that Karla doesnt have a voicemail. So I said - can you transfer me to someone who will pick up the phone in Service that can track her down. She then transfers me to another agents phone that did not pick up. Why would I leave a voicemail on any of these peoples phones If I dont even know if they will be in that day or not. Joyce was the rudest Lexus receptionist I have ever spoken to in my life and this is my 6th lexus vehicle - never experienced someone who would not respond after I asked her a question and 30 seconds I am not exagerating 30 seconds would go by and she would not say a thing. I said Are we just going to sit here in silence amazed at what was going on and she responded - I was just going to wait until you were done! - Well 30 seconds of silence has passed so how much more time do you need to realize my question is over - She had the biggest attitude in the world.So I never got transferred to my service consultant and didnt receive a call back for hours later. I then told her the services I wanted and instructed them to proceed.I told her when she finally called me back on Tuesday afternoon that I would not be able to pick up my vehicle until Wednesday at 7am sharp because I had an appt in my office at 8am.So I get there at 6:55 wait for them to open the doors go into pay for the services and then they tell me to wait for my car. I see the car attendant come back and say he cant get the car out because its blocked in. I dont know why this issue was not being dealt with when I was checking out and paying for my service. I had to wait for them to get someone else over there to get my car out. When I received my car it was not washed or vacuumed out at all - nothing was done that normal lexus dealerships do everytime.This experience has got me even considering buying a non-lexus vehicle next year as there doesnt seem to be a Sewell Lexus equivalent in Houston. I would never go back to Westside Lexus again Nor would I recommend any of my collegues to do so.Horrible experience on all fronts

I was told my car would be ready in an hour. Ive been waiting 2 hours. When I asked if the guy at the counter could tell me how much longer it would be, he pretended to care but never got back with me. I would have dropped my car off if they would have just been honest about the wait time. I was only here for a scheduled maintenance appointment!

Nice

Love the center.

Been going to this dealership for years and they never cease to amaze me on how nice it is to own a LEXUS and a quality dealership to deal with genuine people who actually careGo see Jacob Hershman in Service and his Boss Mike Lorch they will make sure that your taken care properly

Good ppl

Overall bad service and bad phone etiquette. No loaners.

Great experience. The service waiting area is bright and welcoming and my minor problem had me in and out in under an hour.

This time service was so bad. Didnot worked on car for 5 hrs when dropped at 8.30 am,had to come back next day presumably forgot. When I got back next day tire pressure lite coming as it was cold so means didnt checked tire pressure. State inspection is due, guy did not bothered to call if they can do it. This new guy is so bad, previously cathleen was great, please do not deal with this new guy

Very organized and quick service center of Lexus. No complain :)

Always a pleasure with Lexus. Unbeatable customer service and satisfaction

I got my car for my son todayPeople are corporate professionals and easy negotiated

Service here with Jacob Hershman is always 5 stars!

Excellent service always provided. Love the newly remodeled look!

It is a beautiful new facility with comfortable sitting and free coffee.

I had a great experience at Westside Lexus went for service. Easy to make appointment. My service manager Ana was great. Information given to me. .

After receiving a notice from Lexus, I made an appointment for a pre-paid maintenance visit, arrived ten minutes early, and then waited over two hours for them to finish. The service visit turned out to be nothing more than a tire rotation and car wash; as I found out later they only change the oil at ten thousand mile intervals. They did try to sell me a couple of unnecessary services - fuel system cleaning and tire alignment.If youve ever been to a typical Lexus service center, (where they have a full service coffee shop), youll be disappointed with this one. It self serve soda and coffee vending. There where a couple of muffins in a plastic container but when those were gone nothing else was brought out.Since they dont change the oil at 5000 mile intervals and tire rotation interval is also generally considered (by everyone besides Lexus) to be 10,000 miles, I can only assume that the sole purpose of 5,000 mile visit is to sell unnecessary services. It was a complete waste of a Saturday morning, and well below expectations for a Lexus dealer.

A bit pricey on service but nice, clean facilities

Awesome experience

Honest and reliable service work. Josh is great to work with

Always with great job!

Good service, made an appt👍

Excellent service in ideal conditions

Dropped off my car because the gas gage wasnt working. When I picked it up a week later the valet had all the windows down. As soon as I got in I noticed it smelled like gas. I figured that maybe the valet had gas on himself and thats why it smelled and just needed to air out. The next morning my car smelled very strongly. I dropped it back off and they kept it for 4 days to fix the smell. I understand that sometimes gas gets spilled, what upsets me though is that anyone who got in that car could tell it smelled and they still told me to come pick it up. Its a hassle to go back and forth. Not the kind of service I expect from a luxury dealership.