This place was by far the best car buying experience we’ve ever had! Our sales person Nina Lee was fantastic and got us an unbelievable deal on our trade-in. The entire staff was excellent: knowledgeable, friendly and best of all, very transparent and up front about prices, fees etc. We love our new Palisade. Thanks again Nina and sales / finance team!

I was helped by Jacky and she provided great service! I found her very thorough and professional throughout the process. She was able to answer all my questions about different options and made my first time buying a car super smooth.

My experience here was amazing. As soon as I walked through the doors I was greeted by I.C and he stayed with me the entire time. It was a beautiful and very smooth transaction.He is an efficient and knowledgeable salesman. I appreciate how much effort he put into making sure I left with a car I liked.I just moved to Houston and interactions this positive me a lot to me. Thanks again.

This is the place to shop for a car if you want quality service and excellent customer service. I had the pleasure to have sales person, Ice to assist me. Before visiting Hub Hyundai Katy, I had already planned on leaving without a car. My life at this point felt bleak. However, Ice reassured me he was going to make it happen. My credit wasn’t at the level it should be at the time and I just started a new career. Again, Ice kept reassuring me that he will get me in a car. All I wanted was a used car. If I can get that, I’m good. With Ice’s experience and expertise in the field, I began to feel confident knowing I was going to leave with a car. He worked with me every step of the way. He explained every process as I eagerly waited. When Ice tells you he is going to get into a car, believe him. He’s a man of integrity. He was my strong support system throughout the entire process. I left Hub Hyundai Katy in a brand new 2022 car. Ice has leadership skills and human relations skills to get things accomplished. I highly recommend you have Ice as your sales person. He’s the greatest!!!

This review may seem tricky from a certain point of view, dont get me wrong they have everything for a 5 stars review materialistically speaking and is so hard for me that I had to put down the review and think about it and put into the proper words why I felt so impersonally beyond the red cup of coffee. They actually have a nice coffee station in costumer lounge you may stay there with the free internet with free water you free water but what you are looking is to find the right part fro your car at accesible prices their Housekeeping needs some improvement by the way. Their facilities are very good but attention in not that good you feel like they were attending some annoying customer more. Prices are not very competitive but their system is fast and reliable so if you know how to fix your and you have an idea about what you are looking for your car this the ideal place for you but if you dont have the slightly idea of how to fix your car it may be costly and troublesome and time consuming because then you need to make appointments for installation and it will require patient to wait for your car to be fixed.

The staff was so helpful. Especially Nina! She broke down the process well and went above and beyond. Shes even an amazing photographer. 😆

Both times when Ive made an appointment, it has been very timely. Good service and I appreciate their on time attitude.

I’ve been getting my car serviced here for years now. Helpful staff. They have bottled water and coffee in the waiting room. They have vending machines that accept both card and cash payments. Waiting depends on staffing and how many walk-ins there are. I like scheduling my appointment so things run smoother. They send you a message so that you can ask questions or call them while you wait.

WE BOUGHT A NEW CAR!! Yesterday we had the pleasure of working with Nina Lee at Hub Hyundai of Katy in purchasing a new 2022 Santa Fe. Nina was extremely knowledgable about the vehicle and efficiently showed us all of the awesome features the vehicle has. She was professional yet made us feel very at ease. Nina made the process of buying a vehicle stress free and very pleasant. THANK YOU NINA! Everyone we met were friendly and helpful. If you want to buy a car go see NINA LEE AT HUB HYUNDAI OF KATY!!

Absolutely the best experience Ive had getting a vehicle repaired. The staff was very courtesy and understanding, kept me updated throughout the whole process, and they were able to get my vehicle back to me as soon as possible. Bobby in service is the absolute sweetest, and Daniel the service manager did a stellar job with our repair. Thank yall so much! My family truly appreciates it.

They took me in immediately after check in for appointment. Showed me what they did for the recall and even rinsed the outside of my car! Thank you!!

Thank you, Ziya for your guidance with my purchase! Ziya was well-informed and walked me through each step of the process with patience and professionalism.

Bought a new car and the process was smooth and very comfortable thanks to our sales person IC! He was very transparent and patient especially considering we were first time buyers, highly suggest coming here.

Like any car dealership, once youre there theyre determined to not let you leave until you sign the contract. The ol take your keys to your trade-in ASAP so you have to ask to leave is a clever trick. However, I knew what I wanted before I got there. Which is lucky because the salesman knew nothing about the cars. I had to explain it all to him. But he was nice enough. A little pushy with the sob story about how many hours he works though.

Always quality work, with a smile and a fist bump on departing. Of course, pricing is competitive, fair and easy on the wallet. Personnel are always friendly, even w/o an appointment on Saturday for O&F, rotation of tires etc.Addition; took my other Genesis for O&F change, state Inspection and have the emergency break checked. As always, stellar service, greeted with a smile by staff and a fist bump on departure or the professional handshake; both apply however, the fist bump has that personal added touch.

Mr. Kimbrough was a very patient and helpful salesman. I absolutely love my new car! He assisted my husband and I with every question we had as soon as we stepped foot on the lot. He never pressured us into a sale or gave us a feeling that we had to purchase that day. He was knowledgeable about the cars on the lot and answered in a way that helped us make our decision. We are very appreciative for his timely help in our first car buying decision and wholeheartedly believe that we would not have purchased that day if he was not our salesman. We recommend anyone who stops at this location request Kimbrough, you wont regret it!!

Highly recommend this place, very flexible and willing to help people!

Great customer service. Fast process so you won’t be here all day. Nina is awesome!

Excellent Customer Service and Client Engagement. I’ll be back for another one!

Brought car in back in December 2020 for an issue with the door handle button not working to unlock the car. It’s now May. I’ve called 5+ times now about the part. The previous service advisor no longer works there and they keep telling me I’ll get a call back from the new one. No call back. Ever. It’s been almost half a year guys. Get your stuff together.Edit: Finally got the part in, in June. Part was painted by someone who couldn’t be bothered to match the color properly, or coat the handle completely. I’d expect better honestly.I pointed it out and they’re going to redo it. They did apologize about the problem and said they’d make it right. They ordered another handle and it was supposedly getting painted quickly. Still waiting. I’m not calling this time. They’ll hopefully call me back eventually. If not I’ll eventually just drive up there to see what’s going on.If they fix it right I’ll update about my experience again.

Always courteous, prompt, knowledgeable and dependable, from making the appointment to completion.

Great experience and I didnt have to spend my entire day at the dealership. The salesman, Kimbrough was very knowledgeable and helpful. Stay with us through the process to ensure we were comfortable with all the features of the new vehicle. Best experience I have had at a dealership.

The attention to detail provided by Lisa was impressive and her customer service skills are excellent. She is a fine ambassador for the company.

I make a appointment at hub Hyundai Katy, to service my SUV. The lady working at service department is very very rude. I let from there without service my car . She refused to take to coupon send by dealership. If coupon was still valid and same dealerships send me. Her behavior is not acceptable. I never ever go there and never going to buy any car from them .

Kimbrough provided a level hassle free, instructive, professional, and friendly level of service that surpasses all of my life experiences. This man is honest, helpful, and extremely friendly. Thank youKimbrough for making this such a fantastic experience.

Great and friendly service from the staff at HUB - especially Mark Murski. He was extremely helpful and knowledgeable. This was probably the quickest and easiest time weve had at a dealership.

After agreeing to trade my localdealership for a car, they sold that car. What horrible people toback out if an agreement and sell a car already sold to someone else.

No complaints here. went in had to get a car asap and JOHAN helped me out from beginning to end even stayed later past closing time. i’d recommend if you do come here come talk to JOHAN. very professional and helpful.

This is our second car purchase from Hub of Katy specifically from Nina Lee. Shes excellent at listening to her clients. She knows her product and didnt mind me test driving multiple different models to find just the right one.

Purchased a new 2021 Hyundai Calligraphy AWD from this location. Nina Lee walked us through every feature of the vehicle and was extremely transparent when it came to pricing. Would highly recommend shopping at this location.

I am so happy with the service Ziya provided throughout my recent car buying purchase at Hub Hyundai of Katy. Its been really tough to find the car I wanted in this market but he was so easy to work with and Im very grateful.

Jessie was really nice and helpful. My whole experience was fantastic with all the people we came across and will surely buy from here when next in the market for another car

If you enjoy paying 4-5 thousand dollars above what your car is worth, purchase your next vehicle from Hub Hyundai of Katy. Many dealers are taking advantage of the market, and Hub Hyundai of Katy is no stranger to this tactic. Their reasoning is that people are so desperate for cars right now, that someone will eventually pay for their inflated prices. These additional costs are 100% profit for the dealer. I was pitched a used 2021 elantra that smelled like smoke inside for $27,000. A brand new 2022 elantra costs $21,000 MSRP. Do not waste your time here and be aware of exactly what you are paying for.

My aunt and I had an awesome experience at Hub Hyundai of Katy. Cody took care of my aunt and put her in a top of the line Hyundai Genesis with all the bells and whistles. She loves it and drives more now than she did before. My aunt is retired and they gave her the perfect deal for her income. I’d recommend Hub Hyundai of Katy to anyone looking for a great deal for a quality vehicle. I’m glad we came to Hub Hyundai of Katy. ;-)A thankful niece and customer,Carol

Today, Mr. Daniel Castillo, Service Manager of HUB Hyundai of Katy, told me that they will never receive me again, because I did not evaluate them with 5 stars. So, why does he send me the evaluation and ask for my opinion saying that he highly values my comments, if he only wants 5 stars and not my honest comments from my perspective, to seek improvements and customer satisfaction?

Nina had us in and out the door in no time in the exact car we wanted. She works for the customer and you can tell she enjoys her job and knows the cars in and out. Thanks for making it such an easy and enjoyable transaction!

My experience was phenomenal. IC the guy who helped me with my purchase was the perfect guy for the job. He was able to get me the car I was looking for with the absolute best deal possible. I recommend if u come to this store ask for IC u won’t regret it.

Out of all the car dealerships I’ve been to this is one of the best ones.. IC was so helpful and patient with answering all of my questions ( and I had a lot). Thanks so much 😓

I love my sales guy Ziya he got my husband into a new vehicle and now I got my baby. Was feeling rejected by many dealerships credit not the best but sent info ahead of time Ziya made it happen in love. Got there at 8:40 they closed at 9 but 9:15pm was driving my new vehicle. Thanks Ziya you are awesome if looking to buy go to HUB Hundai in Katy of Barker Cypress he will help you as best possible. Just let him know what you want & he will do his best to fulfill your needs. Financial officer was great, professional officer cant recall his name exactly but llove was part of his email great to work with., fast, easy, painless, payments were exactly what I wanted... Guys thanks for all your hard work your my super heroes.

My boyfriend went into Hub Hyundai Katy West today hoping to buy an Elantra N line. He was being pushed by our salesmen to buy service agreements that were optional, them stating “they had to be in the contract”. It was unfortunate to have him borderline pushed around about the requirement of said service agreements. What is worse is that when it was pointed out that those things like window tint were optional they simply decided to “not do business” with him. He was really hoping to walk away with his new car today. It’s unfortunate that he has to now start from scratch at another dealer.

What an awesome easy experience these guys went above and beyond !! Kimbrough Austin and Mario you guys are awesome!!

Kimbourogh Austin was awesome and Zee I totally recommend them for buying a new vehicle!

We had a wonderful experience buying our Hyundai from Johan Cervantes. Look him up. He was personable, knowledgable, and listened really well. A+. We also really appreciated the sales manager, Raymond Lopez for being helpful. While I’m at it - if you need service - they are top notch (my other car was a Hyundai) especially Jovanny Perales. If the service had not been so good, we might have changed car dealers but the service department won us over.

IC and Kymani helped me a lot with my first auto purchase! Both of them made my first time buying experience enjoyable and informative, and I was very happy with what I ended up with. Recommended to all for sureee(:

I had a great experience with HUB Hyundai of Katy and C.I. He was very knowledgeable about the car I selected, very polite, and worked hard to get me the best deal on my trade-in. I’m super happy with my purchase and grateful to C.I. and the dealership for making it such a smooth and easy transaction. If you’re in the market for a new car with great features and the best warranty, I encourage you to visit C.I. at HUB Hyundai Katy.Ann

I went in for a car, but was hit with a few roadblocks. Nina Lee worked diligently to get me in a vehicle and her professionalism is top notch! I will recommend her to anyone shopping for a vehicle. She was very honest and didn’t give me a run around. I wish knew about her when I bought my first vehicle. She cares about her customers and is willing to work with you in any situation. She made this the best cut buying experience of my entire life. Now I know who to go to when the time comes for another vehicle.

Great experience at Hub Hyundai Katy! Thank you Jessie and Lee. Love my new Kona 2022!

They are polite, efficient and through. Prices are in line with what the job is. Trust these people to make sure my car is in perfect condition.

Thanks Ziya for going above and beyond to make sure I was happy with my purchase of brand new Sonata. This is the 4th car Ive purchased at Hub Hyundai and Im appreciative of you and Mr. Loves service!! #appreciateyall

Johan the salesman was great! The process was very easy and was not a long process

Ziya was a lifesaver! I came into the dealership with a goal of lowering my monthly payments. Not only did I lower my monthly payments to about half, but Ziya was able to get me into a NEW 2022 vehicle with comparable safety features I had with my Palisade. Ziya was determined to help me reach my goal, trustworthy and very personable. He went above and beyond my expectations!

I had such a great experience working with Ziya! He was very professional and humorous and made the process so dang easy. Probably the easiest process I’ve been through with buying a car. I did everything online or over the phone and I drove from Dallas to come pick the car up the next day.The finance guy Lee was also phenomenal. He made it quick and painless and had my best interests at heart. He was very personable and made me feel extremely comfortable in what would normally be a very stressful process.I heavily recommend anybody looking for a new Hyundai to visit with Ziya and Lee and they will take absolutely good care of you as they did me. If I could rank higher than 5 stars then I would!

Loved my experience here. Nina and Mike are the best!

The experience was horrible I spoke with Laura and Jessie both of them said I was approved over the phone and when I made it to the dealership none of the application was processed or even worked on. Jessie was asking questions that didn’t was already answered prior to me even showing up at the dealership. I was told to bring proof of residency and down payment and when I got there the down payment amount changed . Then the finance manager came in and said I wasn’t approved because my income was to low. You guys couldn’t see that when I sent my paystubs over? Never go here to purchase a vehicle they will bait you into the dealership for you not to drive off . A waste of time and money on insurance for a car that’s still on the lot!

I went into Hub Hyundai today with an idea of what I wanted; model, trim, price, etc and talked with sales representative, Cody. He asked the right questions and got it narrowed down to a vehicle on the lot. It was exactly what I wanted. We went for a test drive and he was extremely knowledgeable, personable and was all-around great. I decided to go in an “talk numbers” (the worst part), and that went very well. He really worked with me and got it to a price and terms I was happy with. This all with very, very minimal haggling, if any. He was honest and straight forward with his answers. Then I go to financing and meet Rudy. Rudy is great as well. Explained everything to me, listened to and answered my questions. Also very personable. 10/10

Great service at this location! I really recommend this place!!!I would like to special thank I.C. Nwadei, he was really helpful and open to show us the Hyndai Santa Fe, he also give us the opportunity to drive the SUV and he explained us all the great safty features that cames with the car.Nice people and excelent service!!!Thank you!!!

We had a wonderful experience on buying my New 2022 Tucson Michael Mann was excellent and NiNa

Wish it could be Zero stars.Bought my Sonata here in 2013 and had no issues until my current experience with the Service department. The Sonata I purchased had an engine issue well-known enough to lead to lawsuits and the extension of the warranty for the engine to 10/120,000. My Sonata is at around 105k miles when the engine went bad. I had it towed to Hub Hyundai 5 days ago and have still not gotten any answers or any resolution from the service department. The dealership also has no loaner cars available for their customers. Already needing to be reimbursed for two costly towing expenses I am told I can rent a car and “hope” that Hyundai reimburses me for that also.

Johan was nice and welling to work with me and help me ride of the lot today with new vehicleY’all got to check my guy next y’all in Katy.

I am so happy to be a part of the Hyundai Family! I look forward to a long relationship with this dealership. Excellent service every single time!

Great service, and never a long wait. Service Team is very friendly and you will never have anything to worry about. Call today, and schedule your appointment with Ms Lisa Jones (Customer Relations Manager). Her along with Anthony will greet you at the door with a smile!

Z was great help, very nice, and attentive q10/10, 5th car buying here

Mark made the transaction fast and easy, he was very knowledgeable and thorough.

We just bought a Santa Fe here and our sales rep was Cody Greer. He made sure we were comfortable with what we were buying as far as our finances went. He was very helpful and understanding especially with having our little one with us. I will definetly recommend Cody for all your car needs.

SERVICE IS NONEXISTENT! We walked into the dealer todays and stood waiting for a good 10 minutes. Nobody came and greeted us. We were just left standing there so we decided to take our business elsewhere.

I can’t even begin to express the gratitude towards Kimbrough Austin!!! He was our sales guy and he did everything and more with the most laid back experience which is what I was looking for! My fiancé and I can’t stop talking about him. Let me just say how easy the experience was and the extra things he did to be amazing. So I come in with a pre-approval from an outside place, as we were walking in he asked is there anything we need we said we just got here and he was quick to help with our being “sales man crazy”. As soon as we got in he had us with cold waters and didn’t even go straight to car talk, asked us about our day and that. Once we completed that friendly conversation I let him know I’m not budging on my preapproval and showed him the 4 cars I found online I wanted. He agreed quick, no pressure, asked only what it is I liked in the cars I chose. Told him suv, with lots of space, miles less than a certain amount. He came back not ONLY with 2 cars I asked for READY with AC Going already so it wasn’t like Texas heat death but a 3rd he thought I may like since 2 out of 4 I asked for were gone and he didn’t pressure or say anything the FIRST thing he did was go and check the price before even trying to show me it and when he seen the price and it wasn’t around what I was asking he shut it down. No pushing no like well look at this no nothing just “ooo girl nope that’s not the one but I wanted to see cause it fit all your other needs but I’ll roll that one back to where it goes” like YES THANK YOU! We picked and mannnn this man was just so good conversation, made us laugh, made the time fly by while things were getting processed, didn’t take long to process anything, explained it clear and easy and as a loan officer my self that’s something I admire when they can say things in ways that make sense to someone that is not and they understand what they are getting into. There’s so much more I could say but I know people don’t like to read too much lol. Just know his personality is so genuine, literally so great I HAD to hug him more than once lol, but business wise and sales men and ease to work was just out the mf roof (in a good way)! Thank you sooo much Kimbrough, stay amazing!!

I went to Hub Auto Group in Katy. Mark was so helpful and pleasent to deal with. They got me a second car today. Thanks Mark

Terrible communications. I drove 8 hours to pick up a car, they changed the deal after I got there, they refuse to answer questions about sending me the title or license plates to my car, then I was repeatedly called and pressured to give the sales person a 5 star review so he/she could earn a bonus. Avoid this dealership, they charge mark ups on their cars. I went to OKC and bought the SAME vehicle UNDER MSRP. AVOID

I.C. helped me out in a time of need and I reccomend this delarship 🤙👍👍 ask for this guy, he knows what’s up.

Came in with a friend to help him get a car... though his situation wasnt ideal and we didnt get it, the staff were great and extremely transparent, from sales all the way up to finance. Would buy a car from here if they had something i was personally interested in (of course not their fault).

I have a 2015 Genesis I was recommended to go by there and see the salesperson Nina Lee. I heard she was the best person to get me a great deal on my Genesis for trade in and I was very impressed. Nina Lee worked with me and I test drove a G90. This was a awesome car I was not disappointed. Although in the end I decided to keep my 2015 Genesis, I just couldnt depart from it. But Nina Lee was very helpful and understanding. Her total professionalism and attention to detail made me very comfortable and not pushed around. I would recommend Nina Lee to all of my friends to go by HUB Hyundai and request her as their salesperson any day

Upon visiting HUB Hyundai of Katy Service. I was greeted with a warm welcome and provided with information on the issues with my vehicle and offered a sitting area with quality hospitality. Upon waiting for my vehicle, I was sent occasional sms messages on the current status of my vehicle which I appreciated so much.

We just recently moved to the Houston area and needed to buy a car. Z was amazing to work with and communicated with us leading up to us moving and after we purchased the car. We had an amazing experience and would recommend Hub Hyundai West to anyone looking for a vehicle!

After buying not 0ne but two cars from the same salesman Mr. Ziya I tried to get back in touch with him to answer a question regarding service on my vehicle. Before the sales were made he responded by text and phone calls the same day often immediately. Then once the sales papers were signed he would not return any of my calls or text messages! Why?

Walked out without a car. Poor salesman that dont want to work.

I applied on a third party site and was told that I was approved from the site. The dealership called me to confirm I was approved for up to $25k. Just needed to prove my information. When asked if I was really approved, she said yes!! We have financing and work with all credit types!! Found a car, did the math was ready to go and I show up and low and behold I wasn’t approved!! I hate lies! I would have never wasted my time or took the dings to the hard inquiries! I specifically stated what range and down I had and that was not even acknowledged! What ever!! Thanks car max for the car!!!!!

I have had a great experience taking my car to this dealer. Many thanks for your help

They are so neglected Ive been calling for three times they put me on hold for along time nobody answer my call I just make sure my parts is ready to pickup and then asked me to leave my phone number and no body call. As picture shown 16 minutes on hold just to talk to parts department. Congratulations for 5 star service

Part of staff was very friendly and profesional, but at the end of the services, nobody explain the vehicle status.

My complain is about the part department. I always order parts for my shop for Mitsubishi and Hyundai form this dealer, I called today to order some parts and the guy who answer the phone to help me was soooo rude. He was mad at me and don’t want to order parts for me by the phone. He was so bad customer service, I believe he don’t like his job and he is doing it just because he need the pay check. I had to call 4 times until he answer, he don’t even put customers on hold, he just don’t answer. Usually I deal with the young lady there and she is so nice and helpful. I believe this guy should not do job that need to do with customers. The worst customer service I ever have in my life in any parts departments.

When buying a new car make sure your sales rep actually delivers what he says hes gonna deliver. Theyll say yes and sure I can make those changes really quick but not do any of it. I asked if he could get me a vehicle with darker interior- he said yes of course. Guy never even looked for one. He said Id get a loaner vehicle for the hour or so itll take to tint my windows and fill up the gas tank. Got there for my appointment- no loaner vehicle and no tank fill up. Kinda disappointing but I traded in my small car for a bigger one which is all I aimed to do anyway. Oh well lol - guess I shouldve came when Nina was there - shes great.

Went into Hyundai to try and get my 2013 sonata fixed and walked out with a 2021 sonata. The salesmen IC was patient with me even though I was hesitant purchasing a new vehicle and was able to find something that I loved. I appreciate the service and honesty from Nina Lee and helping me with making the best and perfect car decision for me. I enjoyed the experience and love my new car.

You buy a car from Hyundai, less than 2 months and cant a tire fix. only expected to be at work

I called to see if a car was available, they told me it was but when I got there the vehicle is not there. They brought out another vehicle, I guess they couldnt sell this one so they brought it out as a replacement. Price negation took a while, we finally agree on one. BE CAREFUL, the number on the paper doesnt match the price we agree on. CHECK YOUR NUMBER because they will try to trick you.

Just needed a battery change in my Genesis. There should be no reason for them to touch my center console, but somehow they did. Its soft brown leather is marked now with black smudges, and they took my $10 I keep in there for tolls. All of this after I had to hunt down the battery myself. Good grief, never coming back.

I went to the Hub Hyundai Katy location today, to view various of there cars and i had a BEYOND awesome experience with Z, one of the salesman. He was very knowledgeable, regarding vehicle prices and payment information! I Didn’t have to worry about vehicle availability, he made sure i was taken care of!!! I am thankful for his expertise!!

It was my first time here and first time buying a car, and i got to say, my sales associate,IC, was SUPER friendly and VERY helpful. He was patient and made my experience very comfortable. The manager was also very sweet and honest. Even the finance manager, Rudy, was helpful and friendly.Overall, friendly and honest staffs.

Duron took really good care of me when I came to the dealership. I mistakenly left my iPad in the Customer lounge when I left. He secured it and had it waiting for me at the front desk when I returned at the end of the day. Great experience!

Nina was very professional and knowledgeable. She was very patient with me during the negotiations and never seemed like she was just making another sale. Mark in finance was very thorough and explained things completely. I would highly recommend HUB Hyundai and make sure to ask for Nina or Mike in sales. You will not be disappointed!

Very nice, made leasing a car easy. Ziya was very helpful and was great to talk to.

Called ahead to confirm the specific car we wanted was available since we live over an hour away. Sales person confirmed it was available and scheduled an appointment, but when we got there the car was not available. Could be an honest mistake but feels like a sleazy car salesman move to just get us to the dealership in hopes we settle for something else. In the words of Lebron “be better.”

Jesus was such a great guy to work with! He listened to our wants and needs in a vehicle and took us out to the lot to look at several different options. He didn’t play the waiting game where we were just sitting around for hours. He got straight to the point, got us the price we wanted to pay and was so nice with our kids. My 2 yr old was getting a little antsy towards the end when we were waiting to get in the finance department so I took her outside to walk around. He came with us and played tag with her. He also kept coming back with different snacks for my kids lol. The overall experience was so great. Everyone was very kind and we left happy. Highly recommend.

Terrible service base on my experience, i called for a car I saw online if its available and price as well, sales men confirmed that they have it and accept the offer I gave him, they make me drive 45 min when I got there was surprised with a different car he said this is similar than what I saw online, older 5 years and different make. where he got the similar not sure, didnt even apologize for not having it, just from his mind he picked us a car. Just like there throwing food for fish to catch them and I hate that way, not a smart way to run and train your sales people.

Excellent customer service. I did end up purchasing a brand new Santa Fe here and love it. Great pricing and fair negotiating.

If I could leave a 0 I would. This place has a full house of people who will straight up lie to you just to have you present at the dealership. This place is I joke. Spent 40 bucks on a Uber to get here several people had called and said it was a deal that should work. With my credit as poor as I told them everything didnt sugar coat anything at all and then once I get here they tell me the car I wanted was sold Saturday, like really!!!

I want to thank Davide. A friend of mine recommended me to go this dealer. Within minutes I got a call from Davide. I explained that I was looking for a first car for my 20 year old college student daughter. I also explained that she was willing to fill out any form in advance but that I wanted to minimize the time and exposure we were going to have at the dealer due to Covid-19. He send forms, we filled them out and within a few hours, he called to say that she was approved for a brand new Hyundai Accent all on her own. We picked the color and features over the web.We drove to the dealer and Davide brought the car with a giant red bow on the hood, a customized license plate, playing her favorite music group. We could not believe the attention to detail. Car was immaculate, and loaded with extra features that we were not expecting.We walked in to the finance department, all papers were pre-printed. My daughter signed all the copies, we were in and out in about 10 minutes.I wish all my car purchases would have been this easy. If you are in the market for an affordable new car and want to skip the hassle or sales pitches.... go to HUB of Katy and ask for Davide., and yes.. his name is Davide not David. Awesome customer service.

So we found a car with a good price. Called the night before to make sure that the car was there and at that price, we were told that it was there and at that price. So we drove over 1hr test drove the car it was nice... so this is where it goes south. We were ready to sign but then we seen a $1,400 dollar add on when we asked about it, and we were told that it covers windshield replacement IF needed, tent replacement if needed, nitrogen in the tires, a hundred dollars off for tires. I dont think it is worth it. I was a case of (bait and switch) so no keep the car.

The service department was awesome. Went in for a few recalls, and met with Daniel. He quoted ~2 hours - no problem, Ill wait. Much to my surprise I was out of there in less than 1 hour. Car was clean and ready to go. The waiting room is comfortable, too. Great experience!

I would gladly recommend this place for your next purchase. Ask for Z or Kimbrough to help you out they are the best at what they do. They will do everything in their power to get you what you want, I know we did.

Great service and very friendly