Stay away from this dealership and take your business elsewhere. Especially do NOT take your car there for any service or repair. I had multiple bad experiences there but the most recent one convinced me they do not care about their customers at all. I took my SQ5 there to have broken glass replaced. I receive two verbal estimates from their associates plus one written estimate from their body shop - all three about the same (body shop was a bit higher). Left my car their with their service department, but when I came home there was a message on my voice mail from them telling me the cost of repair will be a thousand dollars more. No reasonable explanation was provided why it suddenly went up. When I receive invoice, there was no break down for a labor cost - just a ridiculous lump sum number. For the last 40 days I am trying to get an explanation from them and I am getting a clear message that they do not care. So that’s it! They lost my business.

Jackson was great during my whole buying process. To every problem or concern Jackson found a solution. His communication was great. Thank you once again!

Had another great experience with the service center at Audi North! The staff is truly amazing; the service center has fixed major issues for me twice, and both times my car was ready for pickup next day!

Cyrus was amazing made me feel very confident in my purchase will always come back to purchase my vehicles here ♥️

Now this is a proper car dealership.Upon immediate arrival, I was met by a friendly and polite gent, that aided me with the service process perfectly.Issues were discussed and a plan of attack was quickly actioned.The centre is great, clean, comfortable and welcoming.As my Audi had a few little issues to correct, a loaner vehicle was sought, which was just great.Brian’s customer service is absolutely first class. It’s my 2nd or 3rd time visiting and each visit is always perfect (all issues corrected, and car is nice and clean upon collection).Outstanding work, someone in management really knows what they are doing here.

Highly recommend Sewell Audi - North Houston. Been dealing with them since 2012. Their level of service is exceptional. The very few times i was dissatisfied, the management team worked it out. Its obvious they train their people and their new facility is first class. Oh......and my A-6 Prestige is life changing.

Amazing service! This is the 2nd time I’ve purchased an Audi from this dealership and I can’t say enough great things about them!Our car salesman, James Loving was extremely knowledgeable and very kind!! Another great experience at Audi North Houston.

We came to this location to see an Audi we seen online. Not one person came out to help us. One gentleman came out walked across to the next dealership didnt even ask if we needed help. Its a shame the Audis are very nice too bad the customer service isnt.

I recently purchased my 4th Audi from Audi North Houston and I LOVE it. Matthew G. has been my sales associate for my last 3 purchases and made the car buying process so seamless each time. I cannot say enough good things about this dealership - excellent service, friendly and professional sales people, and beautiful vehicles. No pressure, no airs, just great people and great cars. Highly, highly recommend :)

I purchase a car from this dealership a little over a year ago. I had a very good experience. I them took advantage of the complimentary car washes. First couple was very good in regards to the actual car wash and customer service experience. After this the car washes were very poor experiences. My car almost never comes back completely clean on outside. The inside is vacuumed only half the time. The experience with staff when I arrive and leave us horrible. Especially when leaving almost never see someone to give the buzzer to. Today my car front at bumper and below was filthy. No one there to share this with ... as numerous service advisors looked at me from their work stations. I left the buzzer in a basket I found and left. When I got in my car. My seat was moved way back not returned to the was I left it. And the mode was on Sport which is not what I had it on.I don’t know if it is a staffing issue or training issue or both but it is a POOR EXPERIENCE. I suggest stopping this service until you can get it right. This is transiting the very good experience I had when I purchase my car.Very disappointing

Had an excellent experience working with Justin W. He was thorough, knowledgable and considerate of both our time and our budget. Because of all of this we did end up spending more money in the long run- win for everyone 🤣 but what matters most is we felt he was genuine and truly cared to get us into the exact vehicle we wanted and needed and I was very particular. This is my first “luxury” car and it’s amazing and my 11yo won’t stop talking about those showroom cookies.

Just purchased a 2021 Rs6 avant and the process went pretty good. Special call-out to David, the sales POC that took care of my process. Strongly recommend and I will be doing business with them again for sure.

Great experience buying our new car. We highly recommend this dealership. Matthew surpassed our expectations and was a pleasure to deal with.

This experience that I have had with Audi is the best experience I have had with purchasing a vehicle. The staff, the salesman David& John and including the Finance department Austin. These three guys actually make things happen and when they say they are going to work for you they actually do what they say they are going to do. I appreciate on how they treated me, how they greeted me and there customer service is just so outstanding. Thank you Audi for this awesome and wonderful experience.

The BEST car maintenance service Ive ever had - will never go anywhere else again! Car was ready for a 30k mile service and Id been pushing it off expecting to be inconveniently out of a car for a few days or be stuck at a dealership all day and then be charged a random big bill. Had I known it would be so easy I would have gone a lot sooner and not have it looming in the back of my head. Scheduling was easy and they allowed walk-ins too. I was greeted as soon as I pulled up into the service drive, ANDRE DEYANG AND LEO CALDERON (ask for them, they are THE BEST!!) were patient and went over all of my questions and requests. The complimentary loaner car was ready before I even finished getting a complimentary vanilla latte and cookie from the snack bar (talk about amenities). I was basically in and out in 10 minutes. Got a call from Leo the following day saying my car was ready - headed over that afternoon and honestly I was expecting a $400+ surprise bill which is usually what happens with every other dealership - imagine my surprise when I got there and everything was done, including a car wash, and the bill came out to be $0.00

Working with Brenda J. was wonderful! The entire experience working with her via phone and email due to my busy schedule made the experience when I came into the dealership painless. I absolutely dread the car buying experience and have had some negative interactions with other dealers in the past. The customer service and attention to detail provided by Sewell was refreshing and I will definitely recommend Brenda and the overall experience to others looking to purchase a new vehicle!

Best place to buy a car. I just purchased a q7 from Conner he was a great sales person. He did not pressure us into buying anything. He took his time and answered all of my questions. I also interacted with Jack and he was amazing and caring. The customer service at Audi North is the best! I wen from owning a bmw 7 to my new Audi and I could not be happier, with the service and my purchase.

My service representative Leo Caldron was top notch! Answered all my questions and concerns and really cared about my personal experience at Audi North Houston. The loaner car representative was great as well and got me on my way while my vehicle was serviced quickly and efficiently. This was my first experience at Audi North Houston and the made me feel welcome and at home just like my previous dealership Audi Louisville had done.

Purchasing my pre-owned Audi there 3 years ago was a great experience. What has also been top shelf is the service since then. A spectacular service department. They make things easy and the pricing is fair (I have checked other places). Highly recommend for car purchasing as well as service for your Audi.

Ray in sales is exceptional! Knowledgeable, dedicated, patient and readily available via phone and email.

Surprisingly this time, my loaner was not ready and it was not clean and when my car was delivered it was also not cleaned. For the cost of what was done, I expected these items to be addressed. Staff was very polite

Favorite Audi dealer location in the Houston area. Have been coming to them for years with no issues. Highly recommend.

These guys at Audi North Houston go above and beyond to ensure a great buying experience. No pressure, respect, no gimmicks. As their logo says: life long relationships! Glad to call these guys friends after 10 years of coming back.

I Bought new audi 2021 model Q5 on June 29 2021. the first day I found out some small mistake mirror compass failed, audi presense..... I called and met saleman, after I came to service customer 4 times, they can not fix mistake, my cars still failed .

Stopped by this afternoon with the intention of purchasing an SUV, but not a single person approached me to ask if I needed help. What a shame.

We had a wonderful experience at this dealership, especially working with Connor L.! He went above and beyond to transition my mom into a new car. We appreciate the excellent service and will be back for any future purchases 😊

Terrible experience, would not go back. advisor seemed uninterested to help with what I went to get serviced, and just gave me the run around with no real answer.

No matter if you are buying their least expensive pre-owned or a new 2021 RS7, they treat you with great respect and make you feel welcome.

Excellent service!! Tim is our service adviser, he is really nice and helpful. 100% Recommend

Wonderful family dealership. I dont feel like I am a walking ATM when I go there. I will never buy a new vehicle anywhere else

What an amazing car buying experience. Barrett went above and beyond for me and my family today. He made the car buying experience stress free and actually fun! I was so excited to pick up my vehicle today and get to take it home. Thank you so much for everything. This girl is definitely a proud Sewell family member for life.

Top notch, all stars to the service dept. My friend needed a battery for her key fob. I believe he was the manager and his name was Brian. He was very kind and helpful to us. My friend who owns the Audi said it was too bad she will be leaving Houston before purchasing another car. She said she would have bought it here because of his courtesy. Thank you Audi !!!

Customer service is ALWAYS on point at Sewell Audi North. From buying to servicing my vehicle, Customer Service is always friendly and professional.

I recently purchase a previously owned luxury car at Sewell; these folks were absolutely professional and very customer-friendly every step of the way. Their sales force was very helpful and took us through the process of purchasing, including trade-ins, in a great way, explaining in easy to understand dialog and also in a very efficient and timely manner. We highly recommend this dealer to all who wish to have a good experience in purchasing an automobile.

Adui customer service is awesome thanks for all you do to make sure that your customers are happy 😊

Cyrus was an amazing salesman. He was very knowledgeable and accommodating. He was able to simplify my decision and help make me with making my decision. The management was extremely nice to my family and I felt safe during COVID-19 I highly recommend and will buy from them again in the near future

I highly recommend Audi north Houston! I always have the best service here and am super pleased with my whole experience. This was my 3rd Audi to purchase here and I’m super pleased with my new Q5. Chase worked so hard to make sure i got the car of my dreams.

Ray Skelton at Audi North Houston was an incredible salesman. He went above and beyond to help me purchase my 1st Audi. Ray was knowledgeable, helpful, informed, courteous, and made the experience seamless! I told him exactly what I wanted, needed and he made it happen in a matter of hours! The Sewell Experience is second to none and I’m grateful and blessed to have had Ray as my liaison to help guide me through it all. Thank you Ray for helping me to be apart of the Audi family! I LOVE MY AUDI!

Audi North and Chase Daniels are both amazing. Their customer service is by far the best in Texas. I recommend this establishment to all looking for a vehicle.

Wonderful customer service. A+ being respectful, kind, courteous, and hard working.

Great service...I was updated and kept informed...everyone was courteous

I have owned several different makes of cars over the years and i usually go to the dealerships for repairs and service. Audi North Houston has exceeded my expectations. They make sure their customers are taken care of. Every encounter has been exceptional from the car intake person to the Service advisor to the cashier. I definitely think I am going to be sticking with the audi brand and this location.

From contacting an agent via email with vehicle interest, to test driving, car reports, and final sale, this was the smoothest, most pleasant car buying experience I’ve ever had. Do not hesitate to do business with any Sewell, but Audi Sewell north did right by me. Little to no wait time for help, and customer service goes above and beyond a sale.

Best car experience thus far. Finally a dealership without an all day process. Experience was painless. It’s been a year later and I’m still satisfied with my purchase. Lovely place. Luxury indeed.

I was nervous making my first big purchase but Mr. Chase took great care of me! His patience and customer service is like none other. He even made sure after the fact that I was satisfied with my purchase. The service department was great as well! No complaints thus far.

The best dealership to ever buy a vehicle. Awesome customer service and upfront prices!

Great service experience today when dropping off vehicle for maintenance. Quick process and Brian Watson was very helpful.

Sewell lives up to the hype. They were fantastic all the way around especially Josh in sales. My wife loves her new Audi.

Super friendly staff. Amazing service! Would highly recommend

I had a wonderful experience at Audi north Houston they exceeded my expectations.Will was an excellent sales person very attentive and quickly rectified any issues or questions . He was very responsive and respectful of my time. Me being an first time AudI Owner and of Sewell I am truly a lifetime customer I see now why everyone speaks so highly of Sewell and Audi.

By far one of the absolute best experiences I have had at any dealership.A big shoutout to Barett Cliett for being absolutely wonderful to work with. Extremely professional and courteous service. Would definitely be purchasing future vehicles with him.

I recently purchased a 2021 A5 Sportback and I am extremely happy with my purchase, as well as the dealership. My experience with the dealership has been nothing but Amazing!! Excellent service, exceptional work relationships and trust. My sales consultant was patient, he listened, and treated my like family.Stephen, was an absolute pleasure to work with. So much so, my best friend purchased a car from him as well.If you are looking for an amazing car dealership with awesome sales consultants, whom you can trust contact Stephen Reed at Audi West Houston. You will not be disappointed.

THANK YOU !!! David Wisniewski you are absolutely gem for Audi North Houston. You were top notch professional and full of knowledge and help us through the purchasing process and now we are superb happy Audi owner just because of you. Audi North make sure y’all share this with “David Wisniewski” and acknowledge his great work and reward him 😀

Way better than west.

Audi North Houston refused to honor their own repair warranty. They repaired my Audi when it broke down and messed up the pre sense system when they removed the front bumper to make a repair. Despite being faced with error codes that had date and time stamps that corresponded to their repair date! Instead they put it back on me, basically calling me a liar for not notifying them sooner. Classic car dealer behavior to avoid taking responsibility in the face of facts presented by another dealership using the cars own data. And they wonder why people don’t like dealerships. Poor service and dishonest people at this dealership.

Car shopping at Audi North Houston is easy. The process was stress free and all the staff involved were extremely helpful and attentive. Barrett is a real credit to the team and made purchasing a new vehicle a genuinely enjoyable experience.

All the new models in the showroom are on display for your personal pleasure. Test drives are not required on such makes. The only concern is what added features to choose from. Audi is leading the way for the future in automobile safety and performance design.

Very bad experience with deception. Never again.

EXCELLENT service! The attention to detail and customer service is far better than any other dealership Ive been to. They are incredibly helpful, I cant imaging going anywhere else. Do yourself a favor and check them out, it will totally change your expectation for dealerships, I promise!

The absolute best customer service and sales.Thank you Bret Atwood.... We love our new Audi.

They gang! They fw me heavy af there !! Going back today

Tyler is an excellent service advisor with a keen eye for detail. The drop off, loaner car, and pickup were seamless. He spent time making sure of what the concerns were and narrowing it down to specific issues, and provided me with some guidance and videos about nifty little details I didnt know about my Q3. All in all, a terrific experience!

Service is very helpful!

Fabulous dealership. Very helpful, courteous and knowledgeable. All dealerships should be held to their standard! Well done!

Buying a car from James Loving here was a great process. James took the time to take great pictures & videos on his phone to make the internet buying experience a breeze. I’d recommend working with James any day. Thank you Sewell and thanks James!

I cant find words to sufficiently describe the amazing experiences that Ive had with their sales and service team. My only disappointment is that I did not find them sooner! My sincere thanks to the entire Sewell Audi Team!

Im giving two stars because they are at least nice enough to clean the car after ringing you dry of any money they can get out of you lol... I took my car in for routine servicing to get an oil change, spark plugs, etc. I spent $600 which I figured, since the dealership always charges more for servicing than anywhere else but I trust them so I continue to go. The Audi dealership in OKC Ive always gone to was so honest about any needed/not needed work. This place is not. I was asked a total of 3 times if they could replace my engine drive belt while my car was in for routine maintenance, claiming on the inspection report that it was in Immediate need of repair. Brian told me it could cause some serious issues if I continued driving with the current belt in the condition it was in. I refused 3 times, wanting to see the belt for ourselves as we have not noticed any noises or issues with how its running. The belt as it turns out was in pretty great condition. TLDR: Do not trust to pay for whatever they tell you to do. I had a gut feeling they were trying to get me to pay for more than what was needed, I guess they either thought I was wealthy enough to not care, or didnt know enough about cars since Im a woman lol. In either case, Audi N. Houston: do not put on your multipoint inspection that something is in immediate need of replacement if you cannot back up this claim. I happen to be able to back up my claim as I kept the damaged belt which is perfectly fine.

I bought my 2020 A4 in June at Audi North Houston. Matthew, the brand specialist that helped me was a pleasure to work with. He listened to what I was wanting and found the perfect vehicle. I highly recommend this dealership and would use them again in the future.

We worked with James- he worked with me for weeks until the perfect car came in. I was very specific on what I wanted and he followed up with me and was quick to answer questions. Process was painless- great customer service. We are super happy with our Audi purchase and will recommend Audi North Houston/James to friends and family.

Wonderful customer service and excellent pricing

Had the vehicle that I wanted on the lot. Hassle free transaction.

They are so easy to interact and provide amazing customer service.

Excellent experience with this dealership. Very professional and car was exactly as I was told. I bought it from 900 miles away, but Will in sales was honest and great to deal with. I will use them again !

Fantastic experience working with Justin Williams on new cars this year. His professionalism, knowledge of the product (esp RS models), and consistency in delivering on promises made each acquisition nearly painless. Furthermore, the finance team was equally buttoned up - many of their recommendations were right in line with the countless hours of research I conducted leading up to those meetings - a refreshing surprise after experiencing pressure up-selling elsewhere. Overall a very happy customer.

Can’t believe I got another Audi. They’re good.

Great customer service. They go the extra mile.

Great service! Always greeted with the utmost respect.

They drained or replaced the battery on my car during a routine service and asked me to pay for a new battery. There was no issue with the battery until the moment of the service. The day after the service the battery was dead.They said the windshield wiper needed replacement for some hundreds of dollars when I had replaced it myself just a few weeks before. It was brand new.On a previous service they put less oil because just a few days later, the car signaled low oil level.This company should be sued and put out of business for theft.

The staff there is great!! All true professionals and the wait times for service are minimal to none existant. Schedule it, take it in and theyll get it done in no time.

I love this dealership, they absolutely take care of you!

First class experience and the repairs are always done quickly and correctly.

Love this company! Had everything ready when I got there! They are very easy to work with! Dylan was amazing!!#Iloveaudi

We have been Sewell customers since 1999. We have been working with Ajay Brivic and David Wisniewski more recently and taking delivery of 5 Audi’s, 3 were surprise for my wife. David and Ajay above and beyond making each delivery more special, not sure how they will do it for the next one?! This time they delivered on 13 Feb for a valentine surprise and included chocolates and champagne!! They are so focused on ensuring I am updated along the way through the order and then some calls to pull off the surprise. Want to have a great buying experience see either of them. Also find my trade in prices to be fair, don’t have to haggle due to a low ball offer. How nice!! Thanks David and Ajay!!

Its been two years since my wife and I purchased her S5 from Audi North Houston. Today as my wife went to pick up her car from Audi Tysons Corners (We moved to the DC area last year) she text me, I hate Sewell! She was referring the the fact that from our initial amazing sales person Justin, to our service check ups, Sewell has spoiled us with excellent customer service.

Horrible experience, I🤞🏽!! Will Maywald ruined my car buying experience. Its not everyday ppl are buying cars especially due to this plandemic 😓

Not Only did I buy a Luxury Car But I had A Luxury Experience. Thanks So Much!!!!

I’m heavily pleased with this dealership. I have never experienced such great customer service In my life especially with Mary Kay Durham. She was very informative throughout the entire process and was very polite and professional. I greatly appreciate all of your efforts Mary Kay Durham!

Best car buying experience Ive ever had, hands down! JC and the rest of the team are awesome! This is definitely the place to go!

We hit some bumps along the way with my new Q3, however Derek and Matthew went above and way beyond to get things sorted out. Kayla made the closing process very easy and worked everything out to get me a great deal. I am very pleased and appreciative with how everything worked out.

Great customer service. Although I wasnt able to buy a vehicle from them, Im definitely planning to go back when I can. They have the best sales team!

Rebecca answered all of my questions and helped me find the best Audi make and model for me. I was in between to different types and she took her time and did not rush the process. I can now be confident that I selected the perfect car because she helped me weigh out all my options. If you are in the market for a new car, work with Rebecca! You will not regret it!

Jon Figueroa went above and beyond our expectations in helping us surprise our daughter with a car for her birthday. We were first time buyers at Sewell and this experience will keep us coming back.

We just purchased Audi Q7 today and Dylan Slovacek was great to work with! He’s very knowledgeable would absolutely recommend anyone in the market for a new Audi to go and see Dylan ! Thx

Our experience with Jon Figueroa was very positive. He made the process simple and pleasurable.

I own q7-prestige 2019, just a year old. The car garage door opener is having an error. I took the car to this dealership last week and I was returned the car back on Monday, without any explanation why the problem cant be fixed. Spoke with 2 service representatives and I was told they will look into that. Since then they are not returning any phone calls or email messages. Kind of stuck with an expensive vehicle and the dealership response is just to ignore the customer.

Great customer service

I recently went to Sewell Audi North Houston for service on my 2017 Q7 for my 60,000 mile service. I was told that my vehicle was out of warranty since it now has 59,000 miles on it. I assumed that everything was going to check out fine (since Ive had everything check out fine my previous services), but I was told that my vehicle had $6000 worth of recommended vehicle maintenance. When I went through the list with Brian, I explained that it seemed rather coincidental that all of a sudden there was $6000 worth of service out of warranty. During my previous comprehensive inspection services, I was NOT told about the fact that my upper bushing and my engine mount was slowly leaking hydraulic fluid previously at all. This concerns me because these problems are degenerative processes which should have been brought to my attention during the previous vehicle comprehensive inspection. If they were caught under warranty, these repairs would have been covered for free.Furthermore, my service coordinator did not actively try to explain the issues to me. Rather, I had to actively ask him to walk me through the issues with a mechanic on site in order to understand why I needed $6000 worth of service. In regards to my wheels being worn down, I was told by Brian that he could price-match discount tire prices. Then when I asked him for the discount tire price of f$1553.94, the best he could give me was $1751.65. This is NOT the definition of a price-match.Finally, the day I went to pick up my vehicle, they brought me the keys to an entirely different vehicle. I would think that with Sewells level of attention to detail and obsession with service, these types of errors would not happen.All in all, I was not pleased with this service due to lack of transparency and honesty in dealing with the prices and why $6000 worth of repairs were needed. It is these types of experiences which would lead customers to independent mechanics/auto-shops for service instead.

My husband and I had a wonderful experience at Sewell Audi North Houston. Dylan took care of us and answered all of our questions. If you need a car, go to any Sewell! Thank you for getting me into my next car, I LOVE it.

One of the best Audi dealerships in Houston area. Ive always taken all my Audi to be serviced here and also purchased one from here several years ago. Thank you!

Excellent and professional in every way. Jon Figueroa and Paul Heimenz were just outstanding and very patient as I worked through this decision. Ive seen the Sewell commercials, but didnt pay much attention. But, now I believe them, because I experienced first class treatment all the way.