Worst Auction I ever dealt with, very poor service. Title missing and cant even Arbitrate due to the person who is in charge of title is never available and lying about the title that is there but when called a week later and the title still not there. This auction is not worth it!

The staff are incredibly friendly and pleasant to work with during a difficult situation. My car was repossessed and I had to retrieve it from 1st choice. I was helped by a man named steven and he was so kind and helpful. When we got to my car we discovered the towing company that had originally towed my truck had removed all of my belongings. He stayed with me while I figured everythjng out and got it taken care of. I thought that was incredibly kind and it made me feel better that I hadnt just been left high and dry and had help sorting out the issue.

Good variety and always plenty of inventory. Fast paced. Love it. Just wish we could get vehicles the night of the sale instead of having to wait until the next day.

This is what happens when you come to buy in this auction, where the don’t even care a little about their costumer. Be careful their always will always be “is not our problem”

Disorganized, can never get ahold of anyone and nobody answers their voicemails. not worth the few good deals you might get

Love this place..if possible please take more pics on cars for online preview in pandemic times

Good folks, huge inventory and nice people. Do your homework on the cars and you will get some great vehicles.

Worst auction. Lazy employees and most cars go on call and won’t give you an answer for 2 days. Never again!! Houston has a lot better auction with better cars.

Everybody was so friendly and informative. The sister lady took the time explain the business from A-Z because I was new. 5 stars from me 👍🏿

I give them two star just because they picked up the phone. I spoke with three people and all three at attitude problem like little kids.

What auction? There is no Auction. The Generator didnt come on, so at 5:00 and 5:30 p.m. I was told to go home and come tomorrow, but I have been invited to another auction, off of 288 and Almeda Genoa, which time in is 1:00 p.m., so I can not just come here like that. I love them and everything.

Excellent car buying

Jim one of the Owners of the Auction is an ethical person and has done an amazing job in instilling his morals & principles in the staff as well. Staff know there individual responsibility and do it as clockwork. Compared to the major Auction houses in the city, this one has it pat down. Wednesday afternoon also works best for Dealers to get away and attend. Friendly, professional, courteous, competent & trustworthy folks. Car Dealers 1st Choice Auto Auction.

I have been doing business for the past 15 years with auctions throughout the Houston area, first choice auction was always my go to choice when we needed to maximize our inventory, for a variety of reasons. I have heard stories from other fellow dealers about having their way with arbitration, and sure enough, I dealt with a man named MIKE SHANNON, who is the head of inspection at the auction. I asked him about a simple issue, if it was under any kind of warranty sale policy. maaaan that guy is real dirty. HE STRAIGHT OUT TOLD ME IF I WANTED OUT OF THE CAR That changed the way I go about this business and the many people being screwed by a guy this hungry for $100 worth of bribe money.

I will always return due to the con courtesy i recved yesterday.

Need to put pictures cant buy cars online its covid time now need photos please

Great place

Bought a car on September 19, 2019 and today 1-09-2019 4 MONTHS LATER NO TITLE!!!!. vehicle is been sold for over 2 months... DEALERS BE AWARE!!!To answer the owner’s reply, Yes I contact several people including one Manager and everyone giving us the run around. Just got the title 2 weeks ago.

Great place. Superior customer service. Professional management A+.

They are RACIST AND IMPARTIAL AND THE CUSTOMER SERVICE IS HORRIBLE I BEEN IN THE CAR BUSINESS FOR OVER 20 years and have never endured the type of negativity and TREAMENT LIKE I DID FROM THIS JUNK OF A PLACE THEY CALL BUSINESS. America’s Auction is the place to be not this place

Nice people .ladys at the front desk .are really nice all on then .

This was from 2013 I had a friend that worked the auction, the experience was fair until a few times later the lane monitors level of professionalism was sub par because they gave small talk because he was trying to tell them that he didnt know how to drive a standard shift vehicle it was a compact pick up and they put him in a luxury that was smoking a lot to the point they had no choice but to rush it through because it was running hot and thats a safety issue the rest of the cars were okay except for that one vehicle . Heres some advice professionalism can go a long way.

Teresa is one of the sweetest people Ive ever met!I love coming here.We always get a good deal,theres a huge selection.The ladies in the office exude professionalism.Theres a few people outside that help me all the time shout out to those guys.Keep up the hard work.

CUSTOMER SERVICE HERE IS HORRIBLE, AND TERESA WAS THE PERSON THAT HELPED US AND SHE WAS THE WORST POSSIBLE PERSON TO DEAL WITH. I RECOMMEND NOONE EVER DEAL WITH THEM

Excellent customer service, good prices, very well organized, restrooms are clean and available. I totally recommend it

Mike Shannon just raised his under the table fee, to coordinate giving good run numbers to small dealers, from $75 per unit to a $100 per unit. I guess the business has been booming. Of course, you have to know the source to get this done. We are sure, Mike Shreeve, is in it too because he is a fervent supporter of Mike, the corrupt man. This is corruption at its peak at an auto auction. He will be busted soon since we have heard some dealers have a recording of his voice taking bribe, and it will be exposed and hopefully, the media will be interested in the story too. Just imagine how much they make on an auction day. Even if 50 run numbers are given out for an exchange of a $100 per unit, per week, these people dont even have to worry about getting a salary because the salary would be a fraction of what they make in two weeks.

Stopped doing business with them, their customer service went down over the years, and always had issues with titles.

Legit auction, good staff and great deals. If you buy cars that are junk it’s because you don’t know what the hell you are doing. This business isn’t for everyone.

Lack of customer support. Never any problems get solved

I cant believe how bad the service is it is frustrating the people there are so hard to deal with they have no idea what they are doing.I have to fight with every one every week for titles and they blame the buyer not the seller this is ridicules not worth the buyer fee iv been to livestock auction that were more advance cleaner and more professional.

Be very careful with your purchases at the evening auctions. It is hard to tell exactly what you are bidding on with the bad lighting and noise of the auction. Come early and check EVERYTHING you are interested in purchasing! Then bid accordingly.

Unfortunately no matter how many units you buy from them they won’t give a damn about you and if they can screw you they will do it on the spot! Excluding a few people that really work hard and are honest majority of them hate their jobs in there and they wanna give you hard time no matter what. Zero customer service whatsoever not to mention that this little auction has managed to become more expensive that Manheim. Good luck guys!

Actually have questions in the market for a vehicle do you need a buyers permit or something for car auctions in Houston and can you get a vehicle from 500$- $1000 range or do they require more thanks in advance for information.

Wasted 1 hour and was not able to find a car. No help from costumer service.

Not good

Not respond

I just got my dealer license and came here couple times so far to 1st choice I say great experience alot of cars . So many people and alot of lanes its really hard to hear the guys on the lanes selling the cars .Also watch out the people driving the cars into the lanes they will hit you . As far as the staff goes Teresa is the best she is really nice and takes care of all your questions . Really helpful. .And its a rush when your bidding . Love it

Fun to bid. And you can get a great deal. Recommend!

Best Auction ever!

Nice place a reasonable price good customer service I love to buy a car from first choice

Theyre okay. The worse part is some of their customer service is sooooooo bad. Once I asked for title department and they just put me on hold without saying anything. 2 mins later someone picks up with a so, what are you on hold for?.. after that I speak who I need to speak to and she asked me with attitude why am I asking her, because she doesnt have the title. If you ask anything related to titles, youll be cut off repeatedly before you can explain anything. Title department Yes, I had a question about a- Whats the VIN? or So YOU didnt pick up title and other annoying remarks. Within 2 mins into your conversations, youll notice their hate for their own job. Its sad. Only about 1-2 people have been great and helpful when Ive needed some BOS sent to us.

Excellent customer service. We were in and out in less than 20 minutes.JT Transport Services LLC

Outstanding lots of vehicles lot of options i like it

Decent cars at a decent price. If you are a dealer

Good choices and very professional service.

Great place to buy cars

Placed an offer through email template on website and received a call within 15 minutes.Owner responded with are you stupid? You are not a buyer. Ive worked with many companies and have never had a customer experience this poor and offensive.

Is hard to find cars on the spot they said it is. I walked their lot from every corner to find the car I was looking for

Place seems to have nice vehicles! Never attended an action but my fiancé delivers cars here!

It was a good experience good customer service Very helpful

Easy come. Easy go.

Everybody at this auction is very very very Rude nothing is professional your first visit will shock you on the way that your treated I took my vehicle here and they did not know if it went thru the auction or not then one guy call me and said that it went thru but no offers which was hard to believe so I went there and come to find out they burnt out my electrical system trying to boost off my vehicle they hooked up cable backward on the battery but rather then telling the truth they lied like the vehicle did not get any bids but when i came to get the vehicle the old white guy said that my vehicle caught on fire now I have been driving this vehicle for 2 months no problems after speaking with him I ask for the battery chargers he would not let me have one said that I have to wait for the next day to come and get it this auction house is a rip off they will take items from vehicle and keep for themselves, also anotherr whole incident I took a 2008 745 i BMW TO SELL THRU AUCTION THEY WRECKED IT BAD BUT NEVER ADMITTED TO IT DONT USE THIS AUCTION HOUSE ITS GHETTO

Finding sold vehicles is not very easy ...

Good side. Theresa is very kind

I LOVE THERESA😍😘😍😘😍😘

Really big auction and a large selection of autos and trucks.

Best auction ever

Made me feel at home great buys

Good for medium price range cars

Best service of any auction in Houston!

Its bad service

Good

Would rate it higher, but the cars I had to pick up were either lost keys, or cars were parked parallel in between many other cars.

Staff was very friendly and helpful

Called numerous times.... no answer

Good deals

Good customer service.

Rude workers who handles car returns slot.

No soap in the restroom..

They are very professional and the staff is very friendly

It takes a long time to receive titles

Nice and friendly staff

Great selection of vehicles

Lot of bad wholesale cars.

Greatest, nice workers

Great people.

Good Business

Awesome cars

Auction Driver on Wednesday Nights.

Ray always takes care of me

Title department is not worth a s***

Good

Great staff

Customer service is trash

Bad customer service

Awesome

Drive a whole bunch of cars!

I like it

Good

Cars cars cars

GOOD AUCTION

Decent

This Car Auction seems to me to be the oldest, with very high fees for what is really offered. I really dont understand how it has some of the best dealers. People mistreat cars, take parts from them, move the cables. Literally you must be taking care of the car you want to buy all day because if someone does not come to take away some part.

It is for those who have their car sales business because there are car auctions

You cant check the car, just turn it on and thats very strange

Sorry someone knows more or less as soon as a honda civic comes out 20014