Mike and the crew are knowledgeable and care about their customers. They are responsive and maintain their equipment and comfort of their clients very well. They will explain the issues and the solutions to them and provide the options necessary to fix them. We are very appreciative of their timeliness during these typical hot Houston times.

Stefan from Absolute Comfort checked out why my AC drain pan was overflowing and leaking and explained the various scenarios of repair. Turns out I need a plumber to snake out the main line at the overflow. He was very professional and friendly and answered many questions I had . I’ve used with this company for many years and have been impressed with the quality of work on both installation of units and on maintenance.

They came out to do a service call on Wednesday it is Friday and they still have not sent over the report to my warranty company, I have an elderly mother in the home with out ac and they do not care. I am not sure who to be upset with them or the warranty company.

Chad and his crew did a fantastic job! They were on time - starting and finishing. Our ducts were 35 years old and had them replaced. Now we have more air volume than before and the duct insulation is a lot better. Chad is very friendly, professional, and knows his A/C.

I was a little nervous about having an HVAC professional come out after a previous bad experience (with the office staff at Admiral). Absolute Comfort came out when they said they would, inspected my equipment, and gave me great advice on what needs to be done now and some good tips on how to prevent future breakdowns (keep your system CLEAN). Many thanks to Jeremy (Stack) for a job well done and answering my questions (e.g. what the heck is a plenum, lol). Will call again!

ACS provided exceptional service to include excellent customer service, quality products, punctual, professional, knowledgeable, great value, and trustworthy. Patricia was very knowledgeable and patient while I asked her numerous questions and provided clear and concise responses. Will definitely use for ALL my AC/Heating needs and highly recommend. ACS has restored my faith that professional AC/Heating companies still exist. Thanks for all you do!

Great experience from start to finish. They came out ahead of schedule and was prompt with service. They explained everything in detail and I actually paid less than initially quoted. Would definitely recommend!

Michael was outstanding and honest. He arrived on time. I have 2 AC units and have used him 3 times for issues with my condenser and coil. He finds the root cause and always has my AC repaired in one day. I would recommend him to anyone.

Michael came and helped out when the A/C went kaput. He was very quick, knowledgeable, and professional! Thank you!

Mike and his crew were very professional. Responded quickly and got the job done quickly. Strongly recommended.

It is been a great experience all overTheir technician was on time. He solved all my questions. He checked my A C unit and pinpoint the problem right away. Great experience and knowledge. Thanks for the help to fix our HVAC problem

ACS did a fantastic job, from the initial visit for the estimate, to the final visit for the install. I would highly recommend this company for anyone who needs maintenance, repair or up to a whole new HVAC system.

Excellent and timely work.Michael (Phan) could diagnose the problem right away and address it as soon as possible.i will definitely call them again if I have any problem with the A/C.

They gave a nice bid on my new HVAC system. They were on time, professional and fast.

This had been a terrible experience with this company. They came to my house Friday. My AC blew for 4 hours and shut off. I had to call them back and they did not return until the next day. He came on Saturday and said something was wrong with the hookup and disconnected my heater saying that this would fix my AC problem. My AC blew for about another five hours and then completely shut off. I caught the technician back on the following day and he told me to call him back when his business office was open. I asked him if he sent a report to my home warranty company and he reported yes. He told me a bold-faced lie because when I spoke to the Home Warranty company they said they had not received it. Furthermore, they called the technician and he told them that he had not sent it. He is a definite liar and very untrustworthy and very bad customer service. I would not recommend this company to anyone.

I really cant say enough good things about this company. The sent the nicest ac expert who showed up a little early! The job was done quickly which so important in this August in Houston heat. I would highly recommend this company.

The service was prompt and technician was very informative. He noticed I might have a problem with my water heater which was not part of his job. This helped me save money. He was very knowledgeable and efficient.

I highly recommend this company they service immediately. Was out within 40 minutes of talking to Patrica. Do a wonderful job I always call them Mike knows what to do right away.

This company provides poor customer service and has an awful policy regarding customers availability. After telling the customer to be at home from 9-1 on a workday, this technician will only come to your home if you answer the phone. I had someone at my home from 9-1 and since I did not answer the phone, the appointment was automatically cancelled. Given I was at work and in a meeting with my supervisor, I could not answer my phone. Given I was never told that someone would call me, I was unaware of this policy. Remember, I had someone at the home from 9-1 as instructed - no one came to the door and knocked at all. As a matter of fact, the technician did not come to the house at all. The customer service representative told me the manager would called but he never did. I inquired at least three times about the manager calling...nothing. The customer service representative lacks professionalism as well and desperately needs retraining. I have a question about this policy... is there any empirical evidence to implement a policy which asks for customers to be at home and then, does not send the technician to the home? I am completely dumbfounded about this horrible experience. I would advise to use another company that actually delivers on customer service excellence. This company lacks in all areas of customer service excellence.F= Active listeningF= Problem solvingF = Always Go the Extra Mile in Anticipating Customers’ NeedsF= Never Take Customers for Granted

Initial inspection technician was good and found source of AC problem. Compressor needed replacement due to wiring corroding. No complications.American Home Shield only pays $10/lb for freon, but ACS charged $50, so I would have to pay $40/lb out of pocket. (If you check wholesale R-410A, its only $8/lb... But thats another story). My system says it need 12lb. ACS said I needed 15lb due to long pipes...When they sent another tech to replace compressor and recharge system with freon, he went to charge the system without weighing how much freon he was putting in and was going to charge me the full 15lb. He was using an old almost empty canister. The moment I asked him to weight the canister, he instantly said he is done dealing with me and packed up to quit the job and leave. I barely even talked to him by this point. After calling the ACS office and demanding that its normal to weigh the freon canisters before and after the recharge, he came back and finished the install as if nothing happened. Of course he had a scale to measure canister and of course grabbed a new full canister from his trick. The final weight used was only 13lb.TL;DR: He was trying to undercharge my AC system with the bare minimum freon but charge me the full $600. Scammer. Threw a tantrum and tried the quit the job when I asked him to actually measure the amount of freon he was using.

Great service. Customer support is very good. Recommended.

This company was sent to my home by American home shield, not only did the guy have a cocky attitude he then said we basically needed a whole new unit inside and there was nothing wrong with the outside unit, I have 3 kids youngest 16 month old with special needs and they said they couldnt get to us for another week to fix the issue. So we had a 2nd local person come out and come to find out the unit on the inside had nothing wrong with it, the only issue we had was a leak in the house and to add more freon to the outside unit.... ACS wanted to charge us $1,595.00Local company $500.00Please get a second opinion with these people

Great service. Knowledgeable technician. Appreciated the great work. Jonathan was great.

I experience the best A/C service in my life. My A/C went out last night and I went to google someone that can help me. That is when I found ACS Absolute Comfort. I put a request in their website and just an hour or two, I got a phone call from them to schedule out within the day.When the technician arrived and started to look at my A/C, he explained to me what happen to my A/C is that the capacitor is bad and need to be replaced. They offer a very reasonable price for the repair which I have to say yes immediately cause I need my A/C and their price is not bad at all. They quickly replace it and the A/C start to work perfectly. I got my air back thanks to ACS.I would recommend ACS for all of my friends.

I called ACS this morning and the technician, Billy, arrived at noon to clear a blocked drain line. He found 2 blocked and cleared those and treated the remaining 2 with bleach. He worked quickly and did a good job. This is the second time I have used ACS and have had good experiences both times.

Everything about this company is great. If you ever need anything done, do not hesitate to use them. Make sure you ask for the service tech, Oliver. Great guy and knows the business. Will recommend them to everyone I come in contact with

Carlos from ACS was awesome. We have a zoned system which, due to overload, was locked up. We could not get the air or the furnace to work. He reset the system and now they both work perfectly. He said it may have been the power surge we recently had when our power went on and off a few times, it could have damaged the control panel but suggested that we should just wait and see if this was a one off. He explained that we have options if it continues to happen, one cheap, one expensive. He did not try to sell us something we dont currently need. He was very professional and pleasant, we had a great conversation with him! I would have no hesitation in calling ACS in the future!

ERIK SEELEY was here to check my air cond out. He was a great guy did a great job, will use him again. He was very honest and was sweet guy, I am in my 70s so have been lied too about my air con.Thank You

Michael fixed the initial problem right away and was very up front about what additional services cost and whether they should be done right away or could wait.

Came out today via AHS having had problems with A/C TEX. Carlos run through all the prior history of the other contractor, quickly diagnosed and fixed the problem. No charge as Id already paid my co-pay to the other contractor and was within the 90 day limit. Carlos explained everything to me in detail, had me walk the house with him so he could show me what the other contractor had done and overall provided excellent customer service. Would recommend.

This company is horrible and incompetent. .. I have had issues from day one with this joke of an AC company. There have been 4 different incompetent service men come to my house that have all told me something different. The 1st guy comes and adds freon and a day later the compressor goes out. They are unfortunately who my home warranty people sent so I was forced to use them to replace compressor and they robbed me for freon up charge for over $500. Less than 30 days later my AC stops cooling. Yet another incompetent service man said fan blade was broken and replaced with the WRONG blade. I spent the holidays with a house full of people burning up. I have yet to get my problem fixed and will now file complaints and write negative reviews anywhere available to make sure others do not have these same issues. I see a similar issue thru American Home Shield happened to another person and its obvious the few positive reviews have been written by them. I am waiting to see if they fix their mess right away or I am going to BBB and Attorney General.

Jaun was on time, courteous and did an excellent job! Thanks!

Great experience with ACS, they service my AC. Show up on time as promised and their crew get to work immediately. I would use them again.

Awful experience. We were assigned them through American Home Shield. The tech didnt call ahead. Our upstairs AC unit was leaking into the emergency pan and the tech shrugged and said there was nothing wrong with it. A week later we have water leaking from the ceiling in our kitchen from the unit and we call them back out to look at it again and the tech still maintains that nothing is wrong with the unit and blames the water damage in our kitchen ceiling on probable rain damage from a roof leak. From the moment the guy showed up it was clear he didnt want to try to do anything - he wasnt in our house for more than a couple of minutes each appointment.

Service was excellent. The workers were very courteous. I would recommend them to any one who needs new air conditioner.

Ethically compromised company screwing over you and AHS for money. Brand new freon in my system and wont even try to recover it. They also do not believe a word you (the homeowner says).Read the other reviews: do not do business with these fools.

I was surprised to see some of the negative reviews. I have shopped around and have been bent over by Abacus, ARS and other so called Houston name brand AC companies so I gave ACS a chance. I have used ACS for the last 3 years because my 9 year old system needs something different to fix about every year. In the past ACS has replaced my coil, computer board and capacitor. As of late I have had to replace my blower motor. That part alone could have cost me close to a $1,000 but ACS caught the part under warranty and saved me BIG TIME. These guys are honest and professional and I recommend them. I dont use a home warranty. I have not had a good experience with that sort of coverage. They use cheap replacement parts and service. Most of the whiners on here are getting hosed by their coverage and blaming ACS and that is NOT COOL pun intended.

Our AC compressor went out 2 weeks ago. ...we called our Home Warranty American Home Shield . It takes 3 days to receive a call at 4pm saying the only time available is the next day 8-10. Everyone in my house has to work. ...can see us the day after tomorrow but cant give a time. Technician shows up. ....confirm the compressor is out.....mind you it blew ALL FREON OUT.....and tells me I have no leaks?? Says coils are bad, but will only replace the compressor. Takes another hot week to finally show up. ...charging $675 for freon....never checks for leaks in coils once work is done... thats not our job, we here just to install part......AND when invoice for service repair and receipt of payment requested, cant provide. ....will be emailed Monday! Service guys not speaking clear English and barely communicate! We shall see if it is fixed!!!!! Not happy with service, only used them because of AHS and like most people. ...dont have the $6000 to put out at once for total replacement!

I have the best experience with ACS, they have the best staffs and experts on the jobs. By reading some of the negative comments here, I hesitated to use them at first; however, after the minutes they got to my house I can see that they know what they are doing.By serving thousand of calls years in years out, its hard to please every body b/c of course they are sub-contractor who was in between customers and pressure from AHS. The reason I said that b/c I have my own business too so I know EXACTLY what they have been going thru.Bottom line is ACS is great company to do business, they are professional, integrity and honest. Give them a chance like me, you will not be disappointed.Many Thanks to ACS

Review for Gretchen Hyland. Thanks so much for all your help Patricia and Mike.My wife has copd and needs ac.all the time.Thanks Mike for being so considerate.Great job!!!

They are either not qualified or straight up trying to rip off customers. Either way Ill never be working with them again. They were sent by my home warranty program to deal with a unit that wasnt keeping the house cool. The tech took a bottle of snoop in the attic and said the coil was leaking. The repair (before warranty) was quoted at $2,210 for a new coil. This included 14 lbs of R22 when I was only 2 lbs low (nearly $1k over charge), a new copper line set (which shouldnt be needed for a coil replacement $185), and a reverse service siv (which neither my regular AC company or google can identify for $195).I should have followed my gut and just called my normal contractor up front. Instead, I wasted $75 for the diagnostic performed by ACS. A second opinion from a NATE technician with the proper electronic R22 detector showed no leaks in the coil and only 2 lbs low (not the 5-6 lbs I was told by ACS).The float switch installation quoted as part of this repair was also priced at nearly double what I paid my normal contractor to perform the service while they were here.When I asked for a detailed quote so I could understand the pricing they stopped responding and never provided it. I had to get it verbally from the home warranty company. Dont do business with these folks. They are beyond sketchy and will rip you off either through their own ignorance or through intentional crooked practices. If you have to do business with them due to you warranty then do yourself a favor and get a second opinion.

We were set for an appointment today from 3-5 pm. Tech arrived at 2 and left at 2:58. It took 16 calls and over an hour to get the technician to come back per the scheduled time. When he arrived he took the cover off, looked at the unit for 3 minutes, said the motor was bad and left. We had another tech scheduled for yesterday but our warranty company stated we had to go with them. Suffice to say, I will be contacting them to find another company. Just sad, and poor business ethics on ACSs behalf.

Mr. Oscar was my service rep sent out by my home insurance (AHS), very honest man and quick to diagnose the problem. Thank goodness he was able to fix right there and then. I will highly recommend this company to neighbors, family and friends. Btw, my a.c. issue was covered by AHS.

Mike Phan the technician was prompt, honest and efficient. I obtained service through AHS and in no time, my AC was up and running again.Would HIGHLY recommend

Fantastic staff and polite technicians.I have been having A/C cooling issues for 3 years every 6 months or so. My house was built 2007. Every company that American Home Sheild has sent out will refill a few pounds of freon and they are on their way. I have to pay American Home Shield $100 each time. I also have to pay most of the freon placed as AHS only pays $10 a lbs.This summer (May 2016) the a/c was not cooling again. AHS sent out ACS Absolute Comfort. They refilled with some freon. It only helped for 4 weeks. In June 2016, I called in another work order. ACS was sent out again. They told me I had a leak in the coil and needed a new coil for the air handler in the attic. However, this part is now obsolete. They were going to have to return in 18 days with a rebuilt coil from the manufacture in another state. In the mean time, my new born of 3 weeks and the rest of family would have to endure the June heat in Houston. So Patricia from ACS offered us a great deal a new air handler system by the next day.Juan and his partner came out today, changed out my old air handler (which apparently was poorly installed from the beginning according to the technician) and replaced it with a new one. They explained what they were doing, they were very polite, clean and did the work quickly.Patricia has also been very polite on the phone and helpful. She calls me back with all my many questions. She even registered the new air handler with the manufacturing company since this will insure that I have the manufactures warranty for 10 years.ACS really came through for my new growing family and me. I recommend this A/C business.

(Through American Home Shield) Their Tech failed to charge my unit with Freon after replacing a part and then caused thousands of dollars of damage to my home after the unit froze up. Ive been battling ACS for over 2 years now attempting to recover my losses but they just constantly give you the run around and excuses; even with the BBB as a third party.When we first had the issue they wouldnt even take my calls/email anymore and just ignored me. Then magically after they changed management and fired some people they want to try and clear their record on the BBB and wont pay for the damages; and tell me that since their 90 day Warranty (on the part mind you) is up that the damage arent covered; granted you cant even detect water damage for weeks, or even months, in this situation. (I believe 98 days had past) So theyre so out to screw their customers they wont even let 8 days slide to cover the costs of damages to my home. So they care about their own money more than they care about you as a customer and your home.DO NOT LET THEM IN YOUR HOUSE!

Courteous, Polite, and helpful staff. Honest and fair prices. Very satisfied with the work.

Technician was more than 2 hours late for his 2 hour (8am-10am) window. No call and no one at the main office could locate him.

I called my home warranty company and this company sent a technician to check my AC unit. He said that my home warranty company wont cover the replacement or repair of the unit and even offered his own business (side business) is this even ethical?

Great job by Erik! Already knew what the problem was over the phone and brought the part needed and fixed it right away!

Expect nothing but a large bill and a bigger headache.

This company have the worst service and most arrogant and insulting staff.I had a service call to repair an AC unit and the closest date for them to come out was in 2 days.The temperature in the house is over 10 degrees.I asked them if they can improve it but they denied my request and when I explained the situation the rep on the phone (female) was very rude and insulting and had no respect for a senior citizen such as myself. She hang up and closed the service request and now I am looking for another company which might take days to find. I called back and pleaded with the manager (Mary) and she said she will do whatever she can to re-instate it and she will call me back. I never got a call back and they will not even take my call. I am about to place a complaint with the BBB. DO NOT WORK WITH THIS COMPANY.

The technician that came to our house was very unprofessional lied to our Home Warranty Provider. Spoke to service manager said she would follow up and did not.We owned an A/C Company for 30 years an can tell you I would not hire the tech or would have written him up for performance

We did not have any issues with ACS. Mr. Carlos came out, diagnosed the issue and fixed it within the hour.

Very bad customer service, they billed me for the items covered by warranty company also, not keeping appointment, waiting one day for scheduled appointment, but no call, no show,later when I called, they said they are busy and can come next day, why AHS is recommending these type of lazy and lying technicians

Ok

Great Service.