I Have been a contracted customer with Your Air since you took over from Pheasant Valley, whom I was with since 2006, I have a issue with my A/C, I called to get a technician out to fix it, (simple fix) to be told that I cannot get anyone to look at my system until next week???? What am I paying my club care membership for, to be told to look for another company? This is extremely poor business sense.
All five qualities were exceeded. This quality of service continues from the time the unit was initially installed.The technician was on time, extremely professional, friendly and provided updates throughout the repair process. Which I appreciate.He also followed all of Your Air stated guidelines for covid19. Thank you for such a positive outcome.
Owner Joe Cunningham knows his business and more important a man of his word. Joe told me he will not work on my air conditioning problem unless it was done the right way. He was very clear explaining our problem and gave options. A new system is a major investment for me and I am pleased I chose this company, also office manager Coleen is so professional and comfortable working with. Thank you.
Ive been loyal customer for several years. Great service, professional and courteous support. Special thanks to field technician James and manager Eric for after hour work. James took his time after business hours to follow up the work he completed and make sure my unit was in good condition. It gave me a piece of mind that my family was in trust worthy company and their employees that cares. Much gratitude and appreciation for all the support. Thank you James!!
We called Your Air due to our A/C not working. We were told that the unit was frozen and due to this they were unable to do anything on Saturday April 6, 2019. They were paid for the consult. On Monday April 8, 2019 they replaced the blower wheel motor and installed 5 lbs of R22, and replaced a time delay switch. This took 2 days to get done which we were told it would take one day. We were charged over 14 hundred dollars after we complained of the pricey invoice which we paid in full. We though the A/C was fixed. Nope...we called them again and told them that the A/C wasnt working. On April 30, 2019 another tech came out and stated that the system was low on R22 because it has a major refrigerant leak in the condenser coil and it was unrepairable. REALLY!! Are you serious!! The technician stated that he would get with the owner in regards of a refund since the major leak was obvious per the lbs of R22 that was installed in my unit. I called a different A/C company and they repaired the major leak on the condenser coil of my a/c. This repair was done within the hour. We called the owner of Your Air Joe Cunningham and explained to him that they should have known that the unit had a major leak since they installed 5 lbs of R22. He stated that he will get back to us since he had to speak with the technician. I reminded him of the refund, which he then repeated I will get back to you. We have yet have to hear from the owner, and we still did not receive any type of refund.
We’ve been using Your Air for two years now and always have had great service. We had them install a new AC system and purchased the maintenance membership. The harsh Houston climate takes a toll on our system but Your Air has always made it out within hours of our initial call. Johnathan is prompt, courteous, and professional. One of the main reasons why we will continue to use Your Air is because they proved to be one of the most ethical AC companies in Houston. They don’t try to over sell the customer. I trust and highly recommend using Your Air.
Love this company...they are reliable and dependable...we always get our units checked with them!
Amazing AC company! They are quick, thorough and most importantly they truly care about their customers. Their staff has gone above and beyond for my family. I will recommend them to everyone! Their 24 hour phone service is beyond helpful When your ac decides to go out in the middle of the night.
We have been Your Air Conditioning Company customers since they bought the original company. We trust them, They do a great job every time. They were not on time But they had an open line of communication, allowing us to plan our evening.
Didnt help my problem just took my moneyReplyingThe other AC company I called fixed my problem for half the cost
I really enjoyed my experience with Your Air Conditioning Company. They were the only ones to follow up with me to ensure if I was interested and also provided me a special that I could take advantage of. Oscar, the service professional, was very patient, personable, professional and honest. I appreciate the time he spent to ensure my questions were answered. I felt at ease with him and didnt feel like he was rushing. He built a really good rapport with me as well. He called before arriving at the house and he went over everything on the invoice with me. He didnt try to sell me on things I didnt need, but did provide information on different items that may interest me or that I should be aware of. I will be calling on them again for my AC/Heating needs and will be referring others to them. I advise you to do the same.
Purchased a unit from this company several years ago. Had their customer care plan. Was not notified about renewing the plan when it expired or about an A/C tune-up before summer. I called them three weeks ago about my unit continuously running. Had two appointments cancelled as there were not techs available and it was suggested that I contact a company closer to where I live, rather than wait for a tech from the company I purchased the unit from. Suspect if the customers care plan was updated, a tech would have been available.
I dont often write reviews, but I have been a member of the Your Air Co customer care plan for many years. Every time I call, I receive prompt service from a polite and experienced technician. These guys are great, do yourself a favor and check them out.
Juan was great, I love Your Air. They are just a tad bit pricey. Some of the services they recommend you can get with other companies much cheaper. Other than that they are wonderful.
Very Pleased with the service provided by Oscar from Your Air Conditioning Company. Prompt and courteous. His work was thorough. 2 of my three systems needed refrigerant. As an engineer I strongly believe in preventative maintenance and service - This service will extend the life of my units and improve the efficiency. I am quite pleased with the work performed. I decided to try Your Air based on a cold call I received from Amber who was also courteous and helpful. I plan to use Your Air for my future HVAC needs
I recently moved away from Houston, and was a bit troubled by the decision because my mom is getting older and I worry about her! When I got the call from her that her HVAC had gone out in December of all times, my nightmare had come true... I called Your Air Co after hours and Colleen and Oscar were EXTREMELY helpful, immediately responding with an emergency repair. When I got the bill, I was surprised by how affordable such a quality service can be. I seriously can’t thank them enough!
These guys are lightning-quick! Reasonable pricing too. I needed to replace my HVAC and these guys were fair, fast, and above all they did the job right!
As an employee of Your Air Conditioning co., I can certainly say I am proud to say I work here. I have been more than impressed with the way things are handled, the customer satisfaction, and great rates with service. This is the type of company that is more than happy to help anyone in need of AC service. Making sure everyone is taken care of in a timely manor. No complaints here.
A company known for their transitional phrases; to trick the customer in more unnecessary out of pocket expenses. Be careful when choosing a company to come to your home. The bigger companies (franchise) will always do background checks and drug screenings on all their applicants. They have the funds to make sure every employee has been checked out thoroughly. Unlike smaller Mom & Pop business which may not fork out the $$s to check their employees without cause. Your Air does not run Background checks on their employees (truthful knowledge from a previous employee). We are always looking to save a buck, if we are told that our AC system can be fixed with a couple of parts then we feel relieved in the sense that our Out of Pocket expense will be minimum (thats what we think). We are usually given a choice to repair/replace parts or buy a new unit: EXP; New Condenser. Dont be fooled by that Savings you think you are making when choosing the part replacement. What they fail to tell you is what caused the part to fail in the first place which will continue to happen again and again. after a few times back out to your home (more $$ out of your pocket) you are now told you need to replace the unit. This means you spent more money (in smaller fractions) then you would have if you had just bought a new outside condenser in the first place. However; the known fact of NO Background checks and drug screening on employees is enough information I need to know to make a wiser decision on whom I would call to have any services needed in my home. My families safety matters more to me than saving a few bucks.
Juan was very kind and helpful. He explained everything in detail so it was easy to understand and he gave tips on how to improve the quality of the unit.
As good as it can be. Rodney was especially professional, very capable in his duties, very courteous in his demeanor, very clear in his explanations of what was needed. He was timely and thorough in all he did. We would ask for Rodney on any service we may have need for in the future.
Your Air has been servicing my heating and air conditioning needs for years. Their technicians are very knowledgeable and friendly and always take the time to explain to me in full detail exactly how my system is currently operating and how I can get the most efficiency out of my units. I have two units that are over 25 years old and I wouldnt trust anyone else to help me keep them running at peak performance. I know that after this year I will have to replace them due to the freon they use being discontinued, but I feel very confident in Your Air helping me get the best new systems for my home at the right price!
Oscar inspected my systems and found no freon leaks. He was thorough, as usual, and friendly as always.Roger made a detailed inspection of my systems to determine what I would need to do to transition to beyond R-22 coolant. He then gave me the best briefing on air conditioning that Ive ever heard. Now I know my options. Replace one system. Possible upgrade or replace the other. At this time I am considering my options. Thanks for your fine help.Gerald J. Hickman
Jason R. was very friendly and helpful showed me step by step everything he was doing. Even though it was electric problem he stayed a few extra minutes just to allow my office to cool off. I will definitely recommend this company and Jason R. To anyone who is in need. Great customer service keep up the great work.
Highly recommend Your Air Co! Their staff is extremely professional. The owner also runs a training school for HVAC techs, so they really know what they are doing! Highly recommend.
We found out that our air conditioning unit had gone out on a Friday evening after hours in July. The team at Your Air Conditioning Service was phenomenal. The office consultant was knowledgeable and advised us into a short-term solution and they had a technician to us within an hour. The technician (Clint) did a wonderful job of trouble-shooting and fixing our problem. He also walked us through general maintenance for the unit. My wife and I were very worried what the bottom line price was going to be for an emergency after hours call but the bill was very reasonable.Working with this company was a great experience and they have been added to my phone contacts for any needs we have in the future.
Ive been with Your Air Conditioning Co. for a few years now and every time Ive had any interaction with them they have been the utmost professionals. Leah in the office was very helpful in setting up my appointment and the technician Rodney took the time to inspect the AC units from top to bottom. I could not ask for a better team to look after my AC units. At the end of the inspection Rodney gave me suggestions on what should be done to keep my units running like new. No pressure just suggestions.This Co. is #1 in my book.
Jim H did my service and did an exceptional job of explaining everything, showing me all the items he was working with, and discussing how to handle it in the future. I asked him about my dehumidifier and said it did not appear to be working correctly. He looked at it and found that whoever worked on the cable the last time had left it unplugged in the attic. I appreciate his help in solving that problem. I have recommended Your A/C to several of my friends.
Andrew arrived on time. He was very professional, first outlining what he would be doing. He inspected my two heating systems as thoroughly as theyve ever been examined. He then carefully went over with me the maintenance that he recommended. I was very pleased.
I rarely write reviews, however my experience with Your A/C Company is one to share. Newly moved to TX in 2016, didnt know anyone and was looking for an honest company who wouldnt take advantage of my situation. I needed Freon in my a/c unit - that was all I wanted. They charged over market value for freon, and attempted to get me to use some $1000 sealant to seal the unit. After calling other companies, I was unable to find any to recommend such sealant due to its lack of guarantee. Im very disappointed with Your Air Conditioning Company. Not only will I never use them again, I would not recommend anyone else use them either. Its unfortunate being new to a city and have someone overcharge and recommend services that simply are not necessary. Not to mention the calls from their customer service agents recommending services and pointless repairs. Thankfully I found another company with honest technicians, fair market value pricing to take care of my air conditioning needs.
Your Air took over my contract when another company went out of business. Their staff is very knowledgeable and takes their time in repairing the units. They check everything upstairs in attic, outside, and thermostats. They just dont find one problem, fix it and leave so you have to call them back. Their staff is also very friendly and courteous and clean up after themselves.
Jon came out to service our air conditioner. He was so courteous and professional. After finishing our service, he explained what he had done and provided pictures for me to share with my husband. It truly is appreciated to have your company representative be courteous and well mannered. Thanks, Jon.
Excellent Technician and companyWe were referred to this company when our old one went out of business and they have been great. It just so happened that the first technician that came out to our house was also the one we like from the previous company. From Erin who answers the phone and sets the appointment time to the technician Jason, they are very prompt and courteous. They explain everything in detail and answer any questions you might have. Would definitely reccomend them to anyone.They have a very affordable monthly maintenance plan.
Your Air has serviced my a/c for years. They are very professional, reasonably priced and never leaving me hanging... Quick to service my equipment. Thank you to Colleen and Joe for your help with keeping me and my family cool!!!
Oscar was real informative. He got my attention on a lot of information for preventive measure on keeping up my air condition system.
The short time I worked at Your Air was an eye opening experience on how the A/C Industry functions. The real Man behind the scene is a well knowledgeable, renown and respectable individual of the trade with a proven track record of success. With no names mentioned, the management department could use some adjusting with something called TACT. I left this company due to substandard qualities especially leadership..I was new to the trade and was seeking knowledge from someone that could fill that void .No hard feelings hope everyone is doing well. Summer is here, its time for us all to make money and service our community.
Jason R. was very nice, professional and courteous. He took time to answer my questions, explained to me different things about my system and didnt mind me looking at what he was doing. Highly recommend this company and Jason R.
I was introduced to Your Air via CenterPoints FREE cool-saver a/c tune up. I was totally skeptical and thought this was just going to be a bs visit. I was wrong. My system is running like new (cleaned coils and a few other things). The technician was very nice - showed me pics of what needed to be fixed. Didnt try to sell me a new system or anything else that I did not need. He was great and I totally expect to call Your Air when were ready to upgrade our system. Keep up the good work, guys!
I had an amazing experience with Your Air! Thank you James for saving our a/c!
I think this company has good employees and they are helpful and do the necessary work properly and they even speak English very well. i will definitely call them again if l need repairs.j
They are the best around! They have the best technical stuff and most affordable services.
Greg J was dressed very professionally, neat in appearance, and worked efficiently. He called me ahead of time to let me know he was on his way and arrived and the quoted time. Upon arrival, he introduced himself and called me by name. He checked my A/C systems, explained the problem and how the repair would be handled. He also made other recommendations he thought would help improve my units. I have nothing but high praise for him.
I have a service contract with Your Air Conditioning Company. The tech [Jeremiah] came out; he was very polite and professional. He was thorough in the inspection of my furance units at two of my homes.
It was fantastic. A bunch of great guys
James did a great job! Our a/c was fixed same day!
Joe has a great knowledge of heating and cooling systems. I use Joe for training myself and coworkers. His attention to customer service & quality installations is among the best.
My experience was outstanding my technician was knowledgeable professional and efficient only offered me services that were needed and recommended some I chose to accept and others I decline My overall experience is one that I enjoy thoroughly thank you Greg Jones for an outstanding job
Great experience. Oscar was awesome and couldnt have been more friendly and professional. Will use again!
We are going to sue this company. This company is a absolute rip off. They were supposed to clear a line of water from buildup in our unit since water was gushing out of our unit. Instead of the service guy using a vacuum to take out the clog, he pushed the clogged gunk further into the pipe and caused a huge leak in our attic as a result. This is after he spoke to our plumber! The damage now is over 1000 dollars and the owner is saying its our plumbers fault which is obviously not the case.
*BEWARE* YOU HAD BETTER FIND A BETTER COMPANY** I too had worked at Yourair for a short while while waiting for my business tax certificate to come in. In my opinion the company is a scam. They telemarket homes in certain areas. Make promises they dont intent to keep, prey on the old and less knowledgeable about ac services, and offer specials but the techs told me they seldom even carry the needed items/PART on their trucks to honor the Specials. Its just a sales gimmick for them to get their foot in your door!. The owner has a bedroom in his ghetto area warehouse (near Veterans Memorial) LOL. This guy spends a lot of time attacking anyone who speaks the truth about his company-see other reviews.
I am posting this review on behalf of my Aunt. Her name is Odelia Andrews and she wanted to say she was very pleased with the service she received from Rodney.
Bad experience
Cant wait to start on Monday with the great people I have met and read about
Great job in getting everything in working order. Fast service as well.
A company that trys n sell you way more stuff than you realy need and charges you way more than the average company. .I use to be an ac tech for that company. .and was outrage by their deceitful tactics......Sorry Rodger...it is what it is...
Talk about knowledgeable - these guys know their stuff! I never expected to get someone so professional.
Hello,My company CLB Collision located on the North side of Houston called Your Air Conditioning and Heating 1/15/2013 to service our heaters for an upcoming hard freeze. They charged me an initial fee of $198.00 to do a system diagnosis and see what we needed to become compliant because we had a new gas meter installed on our facility.The first gentleman who came out said that he would do the diagnostics, and get back with us. He did estimate, never left us with a the cost of what it would be to fixed our heaters. The next day, another tech from this company came to us and said it would be an additional $650.00 to just put our units in so called compliance and that was not to include servicing our heaters to make them operational. I was livid when I and my partner found this out. The owner Roger, called me and came by my shop saying that he needed the balance of the monies own form the estimate ($650.00). He then told me that he would do what he could in order to get our furnaces in operating order. He said that he needed some parts and he would return to continue the process of servicing our heaters.Then Roger told me that he had not worked on these heaters before. I asked him if he could do it. He assured me that he could. Several techs after that came out to our facility to assist in the servicing of our units. They could not get out units wired, or going. In fact, Roger called a man he actually works on the type of furnaces that we have. He came out and said that the heaters needed a control valve and other things.He told me that he relayed the message of what he found to Roger and more techs came out to our facility again. They could not fix them. Roger told me to get 2 new thermostats from Home Depot, and he would send a tech to come out and install them. He told me a price of somewhere around $200 (more or less) to install them. The tech came out, and installed them and a transformer that was need. Yet the heaters still did not work. The tech came into my office and told me that (He was very sorry, he could not fix my heaters). Roger call me back and said that the tech told him that since my heaters so so old and hard to get parts for we needed to look at installing new heaters. Roger told me that the tech said we one furnace needed ( Heat exchangers, fan motors, control valves).It would be better to just install new heaters. He gave me a price of around $1700 per unit and that should do the trick to get my shop some heat.I was doing some snooping myself and I went and turned on one of the new thermostats and walked away. When I returned, the fan motor was blowing! I said I have been lied to.I made some calls and I was referred to another Company, (Master Mechanical Contractors, Spring Texas). The tech came out, and said all that was wrong with both heaters was that the pilot assemblies needed to be pulled out and cleaned. He blew out both units, cleaned both pilots and turned on the gas. Both units fired up and are work working properly for less that $400.I am going to the Lic board of Texas and the BBB to file a complaint for bad service, poor diagnostics and flat out lies about our heater.Being a local business owner as well in this community who serves the public, I will never refer anyone to Your Air Conditioning.Warren GriffinCLB Collision Inc.
Jeremiah is an excellent technician! Will definitely recommend him again!
Over the last several months Your Air has improved quite a bit in it is on track for an excellent service company that customers will like to have business with. Way to go!
Very good. Keep up the great work
Very thorough in his accessment of system, and totally professional. I would like to reccomend Mr. Marcus Banks for a promotion, and to be our repairman in the future.
He came out rather quickly and got my AC going in no time.Ill stay with these guys!
They responded quickly to my phone call.
Great team! Highly recommended!
Awesome company!!! awesome people!
TOP NOTCH SERVICE!
They did not do well with my a condition they dont return phone calls they worked on my a condition last year and I had a leak and they did not fix it I have to I had to have someone else come back and repair the same thing 2014-2015 they are not a good company I am NOT happy with this service at all
The best!
Polité and informative
- Address:13940 Bammel North Houston Rd #111, Houston, TX 77066, United States
- Site:http://yourairco.com/
- Phone:+1 281-568-3247