Travelers BEWARE of this vacation rental agency when booking through VRBO. We booked a rental with them and then realized we needed to cancel due to a family emergency within an hour of booking. Although initially they were able to immediately agree to our rental when we submitted and respond numerous times via email, we then attempted to immediately contact them numerous times to cancel via phone and email throughout the day and got no response. They only would respond to us through email late that night telling us we would not be refunded and canceled our request 2 days later. They only offered to refund us for our cleaning fee, when actually they charged us for a second cleaning fee instead. They noticed their mistake weeks later. Do not book with this agency -- we lost over $300 with them. They intensionally waited to respond so that day could no longer request bookings.