They do not answer phone calls nor do they return calls after leaving messages. You would be lucky if they return emails within 24 hours, poor customer service. We were outside the airport watched a group get on a shuttle ended up after 30 minutes of waiting finally getting handed a lei and waited another 15 minutes for another shuttle. They need a better system.

Undeserving of any stars. Worse customer service I’ve ever dealt with. I’ve traveled around the world and had never had such horrible experience. Didn’t expect this type of service here in the states. DO NOT USE THIS SHI**Y SHUTTLE or expect delays and incorrect scheduled return shuttle. We experienced both and was unable to reach any one (unless you have hours on your hand to keep calling them). Many times it would route you through phone trees and then hang up on you. After many attempts I finally reached someone to make sure they update my return shuttle to the correct day and time. There’s no point of you guys having our airline details if you don’t review it, stay current with changes and then schedule the appropriate return shuttles.Like others have said book at your own risk, but if you need to call them expect to not be able to reach them unless you want to waste 4 hours of your vacation time trying to figure out their mistakes and incompetence.

I Called them to notify them of the change and pick up time due to change in the schedule for airport. Waited about 30 to 40 minutes couple of times to reach someone in the customer service department. She assured me that she will send over the information to Roberts transportation services so that we can be picked up earlier than what was initially planned. We waited in the hotel lobby for 45 minutes at the requested pick up time but no one was there for pick up. When I called their number again, of course they were closed. When I called the Robert transportation service, they told me that nobody from the aloha VIP tour company reached out to them to tell them about any kind of change. Stay away from this company. Will inform Costco travels as well about this horrible experience !

I am writing this review while waiting for take off. Just couldn’t wait to get home do it. Our pick up time was changed from 10 am to 8:15 am due to a flight change. We were notified of this change prior to the trip. Arrival shuttle was fine but the pick up trip was a disaster.We called Aloha VIP around 8:30 when we didn’t see the shuttle. And of course, no one picked up the phone. We did get a hold of a customer service rep at Roberts Hawaii and was told Aloha VIP didn’t update their system and we were scheduled to be picked up at 10. Roberts Hawaii couldn’t get a hold of their business partner Aloha VIP either.We ended up spending $65 for Lyft and frantically running through the gates to make our flight.Advice: don’t rely on Aloha for shuttle trips if you want to get home on time . I can’t imagine how their tour service would be.

These people are totally unprofessional, we have called them several times, sent them web enquire and emails because Costco travels has recommended us to use their services. Booking agent was supposed to call us to book activities and they have called us on the last day of our Hawaii vacation.We ended up using another service provider for our Hawaiian activities and tours - they were very spontaneous and professionals.Aloha VIP tour is not trust worthy and would recommend not to rely on their service.

Message on Facebook you will get the assistance you need right away. Would give 5 stars but the phone system is not good. DO NOT TRY TO CALL. No answer. The person who helped me on messenger was great. Thanks for your help.

There is a reason this place has bad reviews.It was convenient, but bad communication on where to go.We used this service in Maui with ease.In Oahu it was a different story. Picked up from the airport was quick. The lady gave us the info we needed for our ride from the hotel back to the airport. That was really nice!Our problems though were we got dropped off at some weird location. Our hotel is the massive Hilton Hawaiian Village. They dropped us off at a separate Hilton branch, leaving us clueless on where to go. We thought it was a mistake because there was shuttle drop off outside our check in area and we saw the speedi shuttles at that drop off location. Plus the slip the gal at the airport gave us said pick up was at the Hilton Hawaiian Village.Here’s the day that we are getting picked up. It’s 8:45pm and no one has shown up. I call customer service and the rudest lady comes on to help. She informs me that the driver is at the not Hilton Hawaiian Village location. Even the guy at the shuttle station said it was weird, because Speedi shuttle picks up there all the time.Only thing that was nice was the shuttle driver turned around. Getting off the phone with the support gal was a treat. I said thank you and she just went click.We luckily had a bell hop from our hotel help us find where our shuttle was. No way we would have found it on our own. When we get there, there is a shuttle there that wasn’t speedi shuttle. Turns out they had us on a different shuttle too. We would have never known that.If you are in a small hotel you probably wouldn’t have any issues. Bigger hotels make sure you ask where pick up and drop off is and what shuttle is getting you.

Very poor customer experience. I booked transportation from and to airport in Oahu. There were clear instructions during pickup from hotel but it was impossible to confirm the pickup from hotel to airport. I kept calling the phone number, sent numerous emails, messages and received zero response. I will definitely not use them again.

The departure information they gave me for my hotel pick up is wrong. I Told the person who picked us up from the airport, he told me just to call their office. Called the office 48 hours before our pick up,( called July 25 09:26 am) only a voicemail, left a message no one called us back. Tried to call again 4 hours after 13:26 finally I spoke to a person ( Told her to change the Hotel pick up to Waikiki Ilikai and change the time to 10:30 am) Made some changes, the lady told me she will do the changes and our pick up is set. Our pick up date came, NO one picked us up. Called the office again, only a voicemail, left a message, no one called us back. Waited for 30-45 minutes, finally we decided to use Uber to bring us to the airport. DO NOT Use ALOHA VIP TOURS INC. they will only take your money. The reservations is under my name and I left my telephone number.

They were booked to pick us up at Oahu airport. They were one hour late at the airport. I kept on calling and left voicemails but nobody picked up or responded. I kept looking throughout terminal with my full family with young kids. At the end the airport security accidentally found a lady who wasnt even wearing the named uniform turned out to be the pick up person. She simply dismissed saying - sorry we are busy.>>>>> My comment on owners responseI can somewhat understand you are staying busy with more tourists. However its unforgiving that you did not call or message and notify that you are running late, neither you picked up or responded to my phones ever when I tried calling you multiple times over. It was agonizing experience. In fact you responded to this Google review right away which is better than futile effort to call you. I will share this feedback with Costco Travel who pride in higher customer service and I hope they find other tour operators in future.

Booked a tour with them because I had a credit. I emailed to ask why I was charged full price and they canceled my booking (without explanation). I called twice and was on hold a total of an hour, never got through to anyone. All their tours can be booked directly through the actual company with a quick internet search. I cant think of reason to bother with them if youre not trying to redeem a creditEDIT: The business response confirms how terrible they are. They cancelled the trip 4 days prior to the date of the event. I spent the next 2 days calling and emailing to try to understand what happened. I got email responses that wouldnt explain why it was cancelled but to expect my refund to be processed in 3-5 business days. I rarely if ever leave reviews but in this scenario, we were unable to rebook with anyone else by the time we gave up since it was full by that time. Considering how fast tours book in Oahu, it is far far too risky to go with a company that has such a terrible track record.

This service was incredibly slow. You had to find the service person yourself. Waited outside for 30 minutes

TIP: Use Facebook messenger to direct message them for a quick reply! After trying to call them for 8 minutes with no answer, I read the other reviews and messaged them on FB. I got a response within a minute and they were able to schedule my hotel to airport shuttle the same day. Use Facebook... don’t call them!

TIP (Repost due to effectiveness): Use Facebook messenger to direct message them for a quick reply! After trying to call them for 30 minutes with no answer, I read the other reviews and messaged them on FB. I got a response within 3 minutes and they were able to inform us of the time fo the airport shuttle. Use Facebook... don’t call them!Aloha VIP Tours - Recommend you put a chat box on your web page that links to your Facebook messenger app and if you do this, include your web page in addition to your phone number in the itinerary. Easy to do.

Ignore all the negative reviews! At first I was very skeptical of this company because of the reviews. But I took my chances. This company was great! On time and had an amazing time parasailing as well as shuttle to and from the airport. The phones are backed up but that’s because covid. If they don’t answer just message them on Facebook and they respond quickly and help get you booked! I highly recommend! The owner is clearly in the business to make people happy! I will definitely be back to this company! Great staff and owner!

Basic website easy to navigate. Only issues with the server, it would time out when finalizing your purchase.

Very poor service. Wonder why Costco trust them with their business. Will call Costco to let them know.

Aloha VIP tours never picked us up from the hotel to transport us to the airport. I called multiple times within the 48 hour period of departure with no answer. I left three voicemails with no return call. Does not look good for Costco, Costco should really reconsider their relationship with this company. Our party of six had to hire a taxi to transport us from the hotel to the airport. Now I will have to deal with Costco on a credit. Very disappointing.

This company is the worst and does not even deserve 1 star. their phone number just route you in circles and nobody ever picks up. called costco and they said they can’t do anything either. there’s another phone listed on their ticket for roberts hawaii express and they can’t “fix” it either. called aloha corporate and even they don’t piano up. ended up ubering to the airport cause of their screw up and lack of response to calls. if you are booking through costco and have this company as your transfer, have fun calling this place.

Highly recommend contacting them through Yelp. Calling and leaving messages didn’t work but once I sent a message via Yelp I got a call back that confirmed my airport transfer for the following day.

I’m glad we didn’t look at the reviews prior to booking Aloha VIP Tours because that may have influenced our decision to use them. All I can say is that we had the best tour of the island and it was our tour guide, Ian, who made it an awesome experience! He was hilarious from the get-go and we laughed the entire time. Not only was he funny but he was super knowledgeable as well. I don’t know why they have such a low rating in reviews (probably due to COVID and all the cancellations) but our experience was top notch! 🤩

My client was not picked up from the airport. I called them several times, no answer.I called global transportation; they picked up my client and safely transported them to their hotel.Note: Aloha Robert’s is affiliated with Aloha VIP. Beware

Stay away at all cost. They Dont pick up the phone, and will do everything to not pick you up.

Been trying for a month to get in contact with them to book my tour/luau. They have not responded at all. If you call, the phone just rings and rings for 20+ minutes. Ive emailed and have gotten no response. I booked via Costco to get a credit and it is useless considering they dont answer and respond. Ive seen their responses that theyre slammed from reopening but maybe they should end their relationship with Costco. I did complain to Costco, as well.

I had a awesome time with aloha VIP tours. Ignore all the negativity. I got a ride through them as well as parasailing.

AVOID THIS IS A 1OO% DISHONEST OUTFIT DESIGN TO STEAL FROM GOOD WILLING KIND TRAVELERS - THEY TOOK THE MONEY AND RAN. WE BOOKED A PRINCES DINNING IN HAWAI. THEY BOOKED A TRAVEL THAT YOU CAN PURCHASE AT COSTCO FOR LESS MONEY, NEVER LET US KNOW OTHER THAT CRYPTIC EMAILS WITH REMINDER NEVER ANSWER OUR CALLS. BAIT AND SWITCHED AN OVERBOOKED SERVICE. THEY NEVER ANSWER THEIR PHONE, THEY HAVE NO CUSTOMER SERVICE. THEY STOLE $500 DOLLARS FROM US AND THE ONLY RECOURSE AFTER WASTING ENDLESS HOURS TRYING TO GET OUR MONEY BACK IS TO FILE A LEGAL LAWSUIT. WE NEVER AGREED OR OPEN ANY OF THESE STRANGE EMAILS BECAUSE WE RECEIVED A RECEIPT BUT IT TURNS OUT THE RECIPT IS JUST SHOWING THAT THEY TOOK THE MONEY FROM US. THEY NEVER PAID FOR OUR REQUIRED SERVICE (PRINCES DINING). AVOID AVOID AVOID

It was hard to contact at first, but when I was able to contact someone, they were very helpful and very informative

They NEVER answer their phone or call you back.They offered 100 resort credit, but no one in the resort knew where to go to get it and Aloha VIP wont answer, so it was a total waste. FALSE ADVERTIZING!!!

Worst service ever! I lost money and time.

I think the 1 star is very accurate here, read before booking through costco with their travel deal, the $100 travel credit they mentioned is very sketchy because this is really up to aloha vip if they will help you book your tour and redeem the credit.I recently purchased the deal through Costco and when I called vip aloha, only the receptionist picked up and was told to wait for a sale associate to call me back, which they never call back! I sent email to book the tour, but no reply.Even when I try to book the tour online. It doesnt have option to enter our costco reservation number to redeem the credit, you have to pay upfront if you really want to book it.So overall, their service is really out of place, I feel helpless because they seem to be very disorganized. Ill go seek for a refund from Costco.

Update: Use Yelp Request to get a faster response from this company. Marc Takeuchi reached out to me within 10 minutes when my shuttle was late picking me up to bring me to the airport. Im updating my review from 1 to 3 stars since Marc was able to help and take care of the situation.Aloha VIP tours? Pull your hair out of frustration tours or vacation crashers would be a more appropriate name.If I could give this place 0 stars I would. Their phone system is an endless loop into a black hole where I waited long enough to meet my future Grand kids, it was only after I hung up where reality rushed back to my younger self. Unfortunately I got scheduled with this company through the Costco vacation package. I have no idea what kind of contract Costco has with them or how Costco gets in touch with them to schedule the initial airport pickup. They would probably be out of business if customers had to call in and schedule their own reservations because they wouldnt answer their phones to begin with.It seems like this company is just a middle man to get activities/pickups scheduled and charging a premium for it. I found the activities and services at a lower rate once I got on the island.My experience:At the airport I went to look for the driver who was not there. So I called this company and was greeted with their endless loop of automated voice answering service as I stood burning under the hot afternoon Hawaiian sun at an airport with no A/C. The driver must have realized that he had forgotten to pickup passengers on his list and came back to get me half an hour later.I used our Costco credit to schedule the Luau show on their website a couple of months prior to arriving in Hawaii. When I went back in to the website to look for what I had booked, for more info, and like a magic trick there was no reservation to be found. Then I tried calling for more info and I was in their endless loop of automated voice answering service as I sat and stared at the wall thinking about how I could get out of doing business with this company. I only found out more info by googling the Luau show and contacting the host directly to confirm my reservation, and the address for the show.Lastly I called and left a voicemail 4 days prior to my departure date just to be safe because at this point I knew it would be more difficult to get in touch with them than trying to call to cancel a cable contract. I called early in the morning and got to the voicemal. This felt more of a win than my favorite football team winning the superbowl. Then when I didnt get a call back after 3 hours I called again and was greeted with their endless loop of automated voice answering service where I thought deeply about where this company would fall under the list of companies with the worst customer service. Finally they called me back on the 5th hour and I felt luckier than a leprechaun finding gold at the end of a Hawaiian rainbow.To all the suckers like me who already got scheduled with them, good luck trying to reschedule or cancel a reservation. Call early in the morning to get the voicemail, or be greeted with the automated voice of doom.To all the people looking to schedule with this company, dont be a sucker like the rest of the 1 star reviewers and take your business elsewhere.

Another victim of the terrible service here. Through Costco Travel, we were supposed to have airport transfers arranged through them in Maui. I have called their number several times to confirm my arrangements, but only got either a busy signal or have my call dropped after being placed on hold for at least 5 minutes each time. They never had me on their arrival list, and i don’t they’ll have on the departure transfer either, since I can’t contact them.

Not recommended! Please read other reviews before booking. This is not VIP services.VIP services: No one pickup phone. No one will contact you if you are waiting at wrong place. Full of excuses.

They have a phone, but they never responds or answers the call. If you booked your tour through Costco and have a travel credit, you can basically kiss your credit bye bye coz they will never respond for you to make a reservation with them. I have been calling them for over 2 weeks now, and nobody ever responds. I’m going to report this to Costco. This is such a terrible experience.

They cancelled our airport transfer to the hotel while we were in the middle of our flight and we only found out when we landed.I have been trying to confirm transfer to airport for departure, but they have either disconnect their lines or never answer. What a poor experience.

It was very disappointing, we had scheduled a ride back to the airport since we had a Costco travel voucher. We were never picked up, no one called us to say that we werent going to have a ride. last minute we had to order a taxi. It was very inconvenient and irresponsible. I will not recommend them . Unfortunately they are the preferred vendor for cistco travel so have a plan B if you are traveling with Costco.

I have been trying to get in touch with this business for two weeks. I have left a phone message, sent an email and spend at least 1.5 hours on hold. I have no idea what to do to book an activity or if I even should at all at this point.

Great tours and Guide Cousin Dave Was Knowledgeable And Funny👍👍

They don’t answer the phone. Been on hold for an hour.

In reading the rest of the reviews, it seems like were a broken record. They were not at the airport gate with a flower lei or a ride to our hotel. What did we pay for??

The customer service at this company is absolutely horrible. I called to arrange a pickuplocation change. I called the main number several times and finally reached someone with the after hours office number. The customer representative was rude and disrespectful during the call and hung up the phone on me during the call when I mentioned the disrespect. DO NOT USE THIS COMPANY.

Helped us book awesome excursions!

Never answer the phone.

Couldnt get anyone to answer phones. Costco needs to address this

Never showed up to pick us up either time, nobody answers the phone. Other Costco travelers had the same experience while we were there. If you booked a Costco trip, just go ahead and make other transfer arrangements in advance

We were greeted immediately at the airport and provided beautiful leis. The greeter provided direction to the luggage area where we were met by a second individual who helped with luggage. The bus driver provided a fun mini-tour on our way to the hotel. We chose do do the breakfast where we met other very nice folks.

Never able to book any reservation with them. On hold forever for 2 hour, someone pick up said nobody help bookin at this time, the person took my info told us will have someone call back in 1 hour or next day. never happened! Worst business operation ever!

We waited for our shuttle to pick us up for our activity and no one showed up, no call in advance to let us know either. No representative at the desk at our resort to assist either (they only work there 3 days a week) so I called the number on the website and just sat on hold with no answer. Ourtime is extremely valuable while on vacation so we were very disappointed in their service here.

We booked our Hawaii trip through Costco. Roberts is the service for or transport to and from Honolulu airport and for PearlHarbor tour. I couldn’t be happier!! They were prompt, friendly and knowledgeable. I did call 24 hours in advance to confirm like instructed and had no issues. Thank you Aloha VIP and Roberts

Run from this company. They missed our first pickup. And when we called they claimed our driver was at the pickup and told us we were lying. We were there 15 minutes ahead of time and no one ever showed up. After several calls a manager was supposed to contact us. Never did. We had another tour scheduled with them and called ahead of time to make sure we knew to correct pickup location. They gave us the location and time. We walked to it to make sure we knew exactly where to be. The hotel staff said they didnt pick up there. We called them back.and they were closed. Called Roberts Transportation directly(the transportation company).and they gave us a different location for pick up. The next day Roberts Transportation was there.but the bus driver tour guide was rude and obnoxious he was more interested in telling stories about himself than providing information about our tour. If you could give them a minus 5 I would

After all the negative reviews about the Transfers I was scared. The only review this is applicable for are the Transfers from Airport to Hotel and Hotel to Airport. We elected NOT to go to the free breakfast or book any tours. We were greeted immediately at the gate and given leis. Joe walked us to the baggage claim and told us where to meet. The transfers were smooth and the driver gave us a mini tour on the drive to the various hotel drop offs. On the return transfer, the shuttle was only a few minutes late, granted heavy traffic on Kalakaua Avenue, but made it to the airport with time to spare. Costco Travel and Aloho VIP Transfers were the perfect pair.

I was very disappointed with ALOHA VIP.They did not meet us at the gate upon flight arrival with our leis. We had no navigate the airport for 30 minutes trying to find their desk. They did not have a vehicle available for our party of 6 even through this was prearranged. After a 30 minute wait for a vehicle, it took the drive 1.5 hours to drive us to our hotel in Waikiki because she got lost. Typically a 25 minute drive Our return pick up to the airport was 3 minutes early to our hotel, we were coming down in the elevator and we would have met him at the proper time, but he left without us before the prearranged 8:30 pick up time. The hotel desk receptionist let us know that our VIP ALOHA drive came early and left early. ALOHA VIP had no resolution for us and had no other available drivers to pick us up. Thankfully we were able to call a cab to take our party of 6 to the airport in time to catch our flight.

If I could give this company 0 stars, I would! We arrived in time to be picked up for breakfast discussion about their tours, but no one showed up. We attempted to call them 15 minutes before the start time and no answer. Waited 15 more minutes and eventually found their rep at our hotel—what a joke of a rep! She made it seem like I was lying about being on time and made no accommodations (too bad too sad attitude), and told us we should have called. When we told her we attempted three times, she made it seem like we were lying about that too. She appeared frustrated and simply walked away from her counter because the conversation was too stressful! We never yelled, swore or berated her, but simply asked why they would not have better customer service and we get a walk away rep—wow! How can they run a business like this?? We were stuck with this outfit through Delta Vacations, but AVOID THEM AT ALL COSTS! Horrible experience!!!!!

We are in Hawaii Honolulu. We were scheduled for a Polynesian Culture event to be picked up in the Sheraton Waikiki bus stop at 10:15. We caught wind the day before pickup that the bus pickup location had changed so I called Aloha VIP Tours to confirm. I really drilled the agent on the pickup location. She convinced me that the Sheraton location was correct. We showed up at the Sheraton at 10:00 (15 minutes early) and waited over an hour. We than called Aloha VIP Tours. She first told me the Sheraton was the correct pickup but then realized that the pickup location had changed. Their solution was for us to walk to the new location and wait until 12:10 for the later pickup. A quality organization would have gotten it right the first time, but I gave plenty of opportunity to correct their error.Tom Wagner

The staff for our pick up was not enthusiastic about being there and the explanation was mediocre. For our pick up to head back to the airport we waited 10 minutes, after seeing several of their shuttles come through we decided to ask the driver of another shuttle if they would take us, he told us that the correct driver would be there any minute, he was only there to make drop offs (which is understandable). So we waited another 5 minutes, when they didn’t show up we ended up taking a taxi.

Started out ok, was greeted immediately off the plane. Once we got going(good hour wait) their bus was crazy hot. No ac, just a fan. Almost 2 hours dropping off others. Omgosh that was a bad start to a wonderful vacation. Thank goodness for other fantastic companies.

Worst, Avoid them, unprofessional, un-reliable, made wrong bookings.I give them zero stars, but then I wouldnt be able to write the feedback here .Firstly, Costco should remove them as their tour partners in Hawaii.Aloha vip tours are so hard to get in touch via phone, they ask me to email them always to get a call back.Imagine being on a holiday & logging in every morning just to check & reply .I book one activity on phone, get confirmation number for total different activity,Get that rectified after 3 hours, Then they book me the wrong day for the cruise !!I still havent been able to redeem my activityAND Im still waiting for them to call me tomorrow.HORRIBLE HORRIBLE COMPANY

Aloha VIP Tours is Costco’s new affiliate. One of the worst airport transportation companies. There is a person who greets you at the airport with a sign which is nice. Then everything goes downhill. The driver was a no show. The greeter called her dispatcher multiple times with her walkie-talkie who promised a driver. Waited for nearly an hour and multiple shuttles drove right passed us. Once a shuttle finally arrived, the driver was unprofessional and refused to assist with my bags. And the shuttle spent another hour and a half to drop off at 5 hotels. No help with bags off the shuttle. Lots of attitude. Save your money and use another airport transport service.

Wish I could rate it at zero stars. The scheduled transportation never came. I came at the time as specified by their instructions, called their help line. A lady over the phone assured me the shuttle was on its way. 40 minutes, no show, tried calling back a number of times only to be sent to an answering machine. I was going to miss my flight, so I ended taking a taxi. Worst service for something I had prepaid for.

We were group of 2 adults and 1 child, booked (Big Island Grand circle tour) 1 day before and they were still able to accommodate us at our convenient time slot Feb 17David our Driver was very knowledgeable and Safe to show the grand circle tour.A+++ service, keep it upThanksDave

Never saw or talked to anyone from Aloha Tours. Had to pay for a taxi to the hotel. No one contacted us during our week stay to see if they could be of service.

This company is absolutely horrible. They are quick to hire out a good person to pick you up and offer a free breakfast to spend money at, but it is a different story when it comes time to go home. We were 5 minutes early for pick-up, were told we were not there for pick up (no one was there to pick us up), and then when called about it 15 minutes later (their company policy for lateness) proceeded to call my wife a liar, saying we had to pay the money to get a cab and they were not willing to do anything. Luckily we were able to contact Roberts Hawaiian and get a ride to the airport through their network.This company is complete trash and cannot be trusted to get you home in a timely manner. Their Aloha greeting is great, but it is all a ploy to steal as much cash from you as possible.

I used this Company with United Vacations and I couldnt have been happier! I did the Pearl Harbor tour, Paradise Cove Luau, Circle Island tour. They greeted me at the airport helped claim my bags. Awesome service and tours. I would have no problem booking with them again. Thanks for making my week in Waikiki full of lifelong memories and I cant wait to return!

Absolutely terrible. Arrived on time for our ride to the airport and after waiting 15 minutes for our ride we called. We were told that we were no shows. After spending 30 minutes on the phone we were told we needed to get a cab because they were not sending anyone to get us until an hour later. I was told I was lying and that there was nothing they could do. It was almost impossible to miss me and my husband as we were standing right where they were to pick us up with my cow print luggage in tow. Luckily our flight was delayed or we would have missed it. This company has zero customer service skills and feels no remorse. As you can see by reading other reviews, this is a common occurrence. I would recommend walking before I recommend this company to anyone.

This place has the worst customer service with no Heart whatsoever.There was a total misunderstanding with our timing, no one ever called to even see where we were. But they were really easy to take us to Breakfast,Maui Diver and have us spend money.Its a shame that they couldnt credit our money back for the miscommunication.I know this place makes money daily the would not miss one bit of our money.I was left in tears and disappointed with terrible Rude customer service

Very professional and helpful. No problems with transportation

Wanted to balance out some of the negative reviews here since I didnt really have any major issues with them on my recent trip to Waikiki. I also was booked with them through Costco Travel - specifically the package to Honolulu / Waikiki.For those who are really curious about the entire process; read on. First of all Aloha VIP appears to be a B2B (business to business) that works directly with Roberts Hawaii. Some of the tours booked on the Costco package also are Aloha VIP / Roberts Hawaii tours. When youre choosing your Costco package, there are 2 shuttle transfers included (from airport to hotel and vice versa). These are named Aloha VIP as the contact, but in reality all they do is just schedule on your behalf a shuttle from Roberts Hawaii. If you want piece of mind while traveling, try and contact Aloha VIP and ask them specifically which shuttle from Roberts Hawaii is coming to pick you up. Also make sure to contact them early in the morning when they open the day of your arrival / departure or the night before either.As for the shuttle themselves; this is why I took off a star. Aloha VIP was actually pretty straight forward. A representative met me and my wife at our landing gate, gave us our greeting Lei and lead us to our shuttle after baggage claim. Then a Roberts Hawaii shuttle came about 20 minutes later - then proceeding to pick up and drop random parties off at their respective destinations. This process took 90 minutes. So the moment we landed and then finally arrived at our hotel - it was about 2 hours later. You can imagine taking a bus, ride share (Lyft / Uber) or even a cab would of been a lot quicker and more direct without the hassle.The 2nd star I took off is because the Roberts Hawaii tour (specifically the Grand Circle Island Tour) was not that impressive overall. This tour felt rushed and we only had on average 20 to 30 minutes per stop while the rest of it was sitting on the bus. Another tour I had booked with Polynesian Adventures was much more relaxed on time frames even though they had 1 or 2 less stops (which in my opinion worked out better). This is not necessarily Aloha VIPs fault for the poor tour experience, but if theyre working with and representing Roberts Hawaii as well - then they also share the blame.In the end it wasnt a bad experience at all nor was it a great one. Aloha VIP did their job to the letter and I thank them for that. But theres a lot of room for improvement for sure.

Worst transfer ever. Do not use this company. No one was there to meet us. We collected our bags and were still waiting so we called Aloha VIP. There is no VIP about it. Twice the calls went to voicemail. Third time was a charm and got someone to pick up. This person assured me that our greeter had been at our gate and would come down to meet us at baggage claim. When she finally arrived (after waiting 30 minutes), she told us that she had not been at our gate but was meeting other people in the other side of the airport. Went outside and there was no shuttle. Called again and was hung up on. Unbelievable! After waiting an hour, one showed up and we began our tour of the Honolulu airport to pick up others. Total frustration. An Uber was only $40 and would have been a much better experience. Still sitting on the shuttle picking up lots of new friends. Not sure Ill ever make it to my hotel. I cant believe that this is the transfer service offered by Costco Travel!! I expect so much more from Costco in choosing their partners.

Excited about my VIP lei greeting in Hawaii, with airport transfer. No greeting, no lei, no call, no one knew where they were. Happen to find help getting to the shuttle. Got the feeling they dont show up a lot.

DO NOT use this very unprofessional company! They started with a welcome breakfast where they act like they actually care about you. Trust me; THEY DONT. All they care about is getting into your wallet. My daughter and I booked several tours through this company. On the very first one, a luau, they put the wrong pick up place and time on the voucher. After several minutes of running through the streets of Honolulu, we were finally able to connect with our tour bus at the correct location. They didnt seem surprised at all about Aloha VIPs screw up. I called Aloha VIP and requested a call back regarding this situation, and to make sure we had the correct information going forward for the other tours we had booked. When they failed to return my call the next day, I called them. I discovered that all of our tour vouchers, with the exception of one, had incorrect pick up times and locations on them. Thank God I called! The customer service rep. acted like she could care less, and didnt even offer an apology. She is probably just used to this kind of service from this joke of a company, and all of the customer complaints that undoubtedly roll in as a result of it. On the day we left, Aloha VIP was supposed to pick us up and transport us to the airport. When they were 15 minutes late, I called and was told the bus would be there within 5 minutes. Again, no apology. We waited 10 more minutes and, when they still didnt show up, just hailed a cab to the airport. My daughter and I had a great Hawaiian vacation, despite Aloha VIPs ineptness. There are plenty of tour companies on Oahu. I am sure there are some legit companies that will value your business, Aloha VIP is not one of them. I look forward to returning to Hawaii again someday soon. When I do, I will definitely not invest my hard earned money and faith in this shoddy company. Proceed with these people at your own risk. You have been warned.

Terrible

This company is 100% horrible. We booked a tour and the time said, 5:45 AM and NO ONE CAME at the location that we were told. So we ended up waiting 1 hour and a half outside hopeful that they would come. Additionally they are not organized at all. We called the company and the business doesnt open until 7 so we couldnt even talk to the company about our situation. Other tour companies were way more organized. They were calling names and making sure they were picking up ALL their passengers. . Do not choose this company.

Never showed up. All the phone numbers were disconnected. We were left stranded. Anyone is better than this company.

We missed the pick up bus because we were given wrong timing. Forced to take uber. My husband said you need to make for the $60 uber fare. After 20 min of negotiating they sent a taxi to pick us up.

Aloha VIP were not there when we arrived from an international flight as booked. When we called they said that Raylene was just around the corner.....over an hour later she arrived and wanted to sell us local tours. She then walked us to an external shuttle bus and that was the last we saw of her. This is the opposite of VIP. We checked that she had the details for our other family member arriving later that night. Suprise suprise...Aloha VIP was no where to be seen when that member arrived and had to make own way to the hotel. they dont have an after hours contact number. I do not reccomend using this company.

What a horrible company. PLEASE STAY AWAY. They left my girlfriend and I stranded at the hotel. They gave me a pickup time, we were there 10 minutes prior. After 15 minutes passed from the pickup time, I called and they told me the driver is late and they will be there in 5 to 10 mins. So after 30 minuted after the pickup time, I called and they said the driver was there on time and marked me as a no show. Instead of helping me arranged transportation, they hanged up the phone on me twice. We had to take a taxi, almost miss my flight. Then I called them back one last time for the lady to tell me that must be karma. Once again, do yourself a favor and DO NOT use this company. Horrible customer service, inconsistent information, they will steal your money and blame you. Now I have to find a way to get my money back because evrything was prepaid. Con artist run this company.

Worst pick up service in the world!! Said 11am on the sheet....sorry were coming at 1pm. 1pm comes sorry we missed you and the vehicle is on the way to the airport...umm thats not us us were going to the port you idiots!!..next pick up 3pm and they were 20mins late. Absolutely hopeless company!!

Call 10 time in the last 24 hour No one pick up the phone. Still trying to reach them to pick us up to go to airport

Booked 4 lei greetings. Paid in advance. Arrived at the airport on Wednesday Oct 18. Nobody there to greet us. Found an airport customer service rep. He looked for her. No luck. He called the company, no luck. He finally went off and got us the leis. I emailed the company Wednesday. Today Saturday, no response from the company. Thanks VIP for nothing.Find somebody else.

Very well organized

Good food, fun presentation

Super friendly staff!

I couldnt find the office of this aloha VIP tours.

Our airport pick up driver was the worst!

I hate to be another person who doesn’t have many nice things to say about this business, but it truly is unfortunate. There was one representative that was nice and responsive, but besides that, the other representative I dealt with was extremely rude and it seemed as though she did not want to help. Her attitude was not at all what I expected from this service. Communication is not something Aloha VIP Tours is good at, whatsoever. I am very surprised that Costco has partnered up with them.

Excellent company. We were picked up upon arrival at the airport to be taken to our hotel. Then from our hotel to the port for our cruise. And back from the port to the airport. Very courteous and very professional service. Thank you aloha vip. It is to recommend.