The setting in the heart of Waikiki is breathtaking. At any time, your just steps away from the beach. The staff is incredible, friendly and accommodating. Go for a swim every night at sunset and enjoy the views of Diamond Head. Go for a jog on the beach. The beds are comfortable and the rooms quiet. Breakfast was delicious and there’s a decent hotel gym. But remember, this is Waikiki so you’re paying steep prices at the Royal Hawaiian’s restaurants and spa and there are crowds everywhere - serenity is hard to attain here. Yet I’d still recommend to anyone for a few nights if they want a luxury splurge in the heart of Waikiki.

This is a beautiful hotel. The building has so much charm and character. Love the beach. Been coming here since I was a kid in the 70s.

Nice hotel that clearly shows its age. Their handling of covid protocol could be more best in class (i.e. wristband that confirms vaccination status to avoid needing to carry all around while dining in the resort, at the pool, etc).

If you are looking to stay at a quality 5-star resort, do not stay here. When at the pool, it is tiny, and they arent letting anyone use the hot tub. Since the pool area is so small, they have minimal chairs, and instead of accommodating guests if they are full, they make you pay $250/day to sit on their premium chairs which literally just have pink cushions instead. Also, if you want to sit at the beach, they charge $60 a day. I have never stayed at an expensive 5-star resort for them to charge me to sit on the beach, especially when their pool area is so small. There was so much trash lying around the pool and no staff cleaning it up. They also didnt have any servers or staff checking on guest at the pool which is extremely common at 5-star resorts. The pool area also closes at 5 pm. The staff were also not welcoming and seemed like they didnt care about the guest. Our room was also small, outdated and dark. We were booked to stay at this hotel for four nights, but after the first night, we complained and left to stay at the Ritz Carlton, where we have been treated amazingly, and the room/amenities are beautiful and up to 5-star standards. While we were complaining at the front desk, the man next to us was also complaining since the hotel was not up to 5-star standards. Save your money and go somewhere else.

I actually would give it a 10. The service the food, the rooms the shops. Everything was wonderful. I would go back in a minute. It was amazing. Im 76, and it was the last place to go on my bucket list. What a joy. The flowers, the pure air. I havent enough words to Express my joy at this 7 day stay. Thank you Hawaii.

I came back after 40 years. Still excellent service and experience. If I return to Honolulu I will definitely stay again. Its a peaceful get away in a city that is way too busy.

My family and I stayed here in July 2021. It is a beautiful hotel on the beach. Just stunning! It’s very convenient, and lots of restaurants/shopping are in walking distance. The hotel is very elegant, clean, and the staff is very friendly. We would love to come back!

Awesome stay! The service and people at this hotel made all the difference. We celebrated my daughters birthday while at the hotel and the Surf Lanai (the restaurant) staff were so kind and accommodating, all the way from the host and hostesses to the waiter. They literally made us feel like we were the only ones there, even though they had many others they were waiting on and taking care of. My wife and I both commented afterwards that it is the people that make this place great.The accommodations are also very nice. The hotel has a great older feel to it, with all of the updated amenities and cleanliness you would expect from a luxury hotel. The beds and bedding were very comfortable and you definitely felt that you could relax here. Great job to all of the people that make this hotel such a great experience.

The Royal Hawaiian feels like a really special place and experience. I love the pink and the old grandeur. Great service. Great drinks at Mai Tai Bar. Wish they had separate line for hotel guests that are paying a resort fee. We didnt go to Azure because of the limited prix fixe menu. Great location. The private pool is limited in size but lots of seating with shade. Good option for visitors without children as its not fun for them. The shared pool with the Sheraton is great for families and children. Dont really recommend the shaded lounge chair reservations as theyre a little awkward it sit in. Shops have cute clothes and gifts. Even bought a new swim suit. My biggest complaint is that the bed and pillows were wayyyy too soft for my back. Ive never been so uncomfortable in a hotel bed before.

I have never experienced a place like the Royal Hawaiian. It is a wonderful place to stay for your first time in Hawaii.Having been built in 1927, it has the 1920s architectural charm with modern amenities. If you like to stay in a place with luscious gardens and great beach accommodations this is the place for you.The customer services is astounding and will go above and beyond to make your stay here an amazing experience. They didnt have GF options at their Cafe in the lobby, but the coffee and fresh squeezed guava juice made up for it. And my family really enjoyed their freshly baked ham and cheese croissants. 😋What is ideal about staying here is the location. Right on the beach and the garden walkways lead you right into the Royal Hawaiian Center, which I will say is the most gorgeous shopping center I have ever seen! Lots of stores and restaurants just beside the hotel!I will say one downfall is the small pool, however the umbrellas on the beach make up for it. Just be sure to reserve them in advance. And we do have access to the awesome kid friendly pool at the Sheraton next door. It is worth it if you have kiddos.If you want a truly unique experience in Hawaii, I highly recommend you stay at the Royal Hawaiian! You will not regret it!

Positive: The location on Waikiki is one of the best. Also, the grounds are absolutely beautiful. This was our 5th visit to the Royal Hawaiian and it does not disappoint. Negative: I would have liked some discounts on dining like other local hotels offer their guests. We ate at other hotels and restaurants in the area with more reasonable pricing. The room pricing with their breakfast included is a bit over the top.

Gorgeous - beautiful historic hotel with lovely people who manage the hotel and make you feel very welcome. Rachel was wonderful (Hotel Manager) and checked in to see how we were enjoying our stay. Everyone was perfect and the people were super responsive. Very comfortable beds and rooms. The amenities were wonderful and you cant beat the location. Even the pool/beach help was great. We had a wonderful time here!

The hospitality and kindness of the entire staff exemplifies the culture. From the moment we arrived we felt welcomed and pampered. Dinner at Azure was flawless and Jan made it special. Breakfast was also wonderful especially meeting Stanton. He gave us a lot of good helpful hints and recommendations. Dana in the Mai Tai Bar was so friendly and helped us when we were in a hurry and her shift was over. The valet noticed our luggage handle was damaged and had housekeeping fix it while we waited for an Uber. Just a fantastic place. Worth every penny.

Beautiful hotel great atmosphere. Built 1927 Beautiful gardens

We have stayed at the Royal Hawaiian off an on since the 1990s and it simply never disappoints us. We always stay in the historic part with a garden view and it is lovely and quiet. The calm hits you when you enter the gardens off the busy street just outside. The rooms a small as are the bathrooms due to its era in which it was constructed but they are well appointed and everything works. You feel transported to a refined and gentile time.

The staff was remarkable attentive. We stayed in the tower, which was amazing. Our trip was fantastic. Would stay here again if we were to return.

The Royal Hawaiian luau was educational and fun to experience. The food was excellent and the staff was attentive. Stage performance was also impressive.

The only great thing about the hotel is beach access and ocean view(some rooms). The room looks extremely old. There was a leakage in the ceiling. If you want something reasonable, modern, and luxurious, I recommend the Sheraton Waikiki right next to Royal Hawaiian. There are barely any amenities in the room. I dont recommend.

From the time we arrived it was just delightful and welcoming. The property is grand and beautiful and well kept. Michael who checked us in was amazing. He was personable and professional. The gentlemen that met us at the front in our car were so friendly and kind and as stated welcoming. The bellmen and Michael set the tone for an amazing stay at the Royal Hawaiian. The atmosphere was beautiful and the staff just complemented the atmosphere.The pool staff was awesome as well as the cleaning staff.I absolutely loved my staff. Can’t wait to visit again.

Best place on Wikiki beach to stay or hangout. Beach is awesome, hotel has amazing lawn with lights hanging of the trees. Watched Luau dance in the evening. Shops & Restaurants choice is amazing,

If youre looking for an old school historical place to chill and enjoy Waikiki, the Pink Palace fills the bill. Try getting a room in Maliana tower for the new luxury, original rooms dating from 1927 are a well maintained slice if Hawaiian history. Either way, staff is solicitous and attentive and youre a 5 minute walk from best dining and shopping in Honolulu. About 30-45 minutes from airport depending on traffic. This place is one of only two on Waikiki if youre interested in an upscale experience.

The service here has been amazing. I stayed here in June 2021 and the entire staff was excellent - especially Sandra M. at the check-in desk. We had 3 parties traveling with different arrival/departure dates and trips to other islands. She reviewed our 3 itineraries and optimized the room locations to be near each other, made sure we were taking advantage of all the promotions and made sure we got the best deal possible.

Its definitely not a luxury hotel and overrated. You have to pay extra for everything and everything is expensive. The rooms are old, the pool is like a mini kiddie pool. Beach chairs are $65 and you have to get in line at 7AM in order to reserve a first row set.

Great location by the beach and shopping area. Building itself is pretty old, but rooms were clean and nice.

The Royal Hawaiian is a spectacular hotel with a rich history. If you are comfortable with stepping back in time and want to use modern amenities, stay here. I would also urge you to read the various historical artifacts that are placed throughout the hotel. Additionally, the service was superb, food was exceptional, location in perfect. What else could you ask for?

As a Marriott loyalist and Bonvoy Gold member, I wish I would have known that the air conditioning was out when we checked in so we could find another option. We had to call the front desk to find out its been getting worked on for 16+ hours with no resolve. The hotel is fine, check-in took an extended time (10+ minutes) even though I had completed mobile check-in, and the staff is generally friendly.

Positive: I loved that the Royal Hawaiian is tucked away from the busy streets of Waikiki beach. I loved sitting in the rocking chairs and having my morning coffee overlooking the gardens. So peaceful and serene.

I love this hotel. The staff are so friendly. It has to be one of my top 10 favorite hotels.

One of the best hotel experiences Ive had in my 15 years of consistent travel. We spent our honeymoon here. The staff made us feel so welcome and comfortable from the pre-arrival through the final minutes at checkout. The location is great and the property feels like a small oasis among the bustling city -the building itself as well as the garden/foliage is stunning. They offer daily activities, such as yoga, lei making, and live music. And while there are plenty of fantastic restaurants within walking distance, the onsite restaurants and bar are also top notch. Highly recommend.

Great location on Waikiki. Smaller hotel for the area, which is great. Very accommodating and friendly staff. Food was really good onsite. Rooms were good size.

The Royal Hawaiian is an EXTREMELY OVERRATED HOTEL. Everything about our experience was awful. The rooms are incredibly small especially when most people aren’t staying in Hawaii for just a night or two and have to lug around belongings. The bathroom I had was probably the smallest I’ve ever seen and the beds were only doubles, definitely not ideal for sharing with another person. Due to it being an old hotel all of the vents interconnect so our room smelled like weed from a neighboring room one day and the next like someone’s perfume. The pool area is also extremely small and crowded. To reserve a beach chair you have to pay extra and wait in line super early in the morning. This hotel is definitely not worth the high price tag. The only upside is it’s location and the beauty of the old building .

Definitely not worth the money. I’d give it 1 star, if there weren’t some peoples’ jobs on the line.We got the hotel for about $500/night through Costco - it was the same or cheaper elsewhere. We thought we got a “deal,” but were wrong. The $25 credit is per day and does NOT accumulate. There are definitely better deals giving you as much as $200/day on credit, but in the end, the front desk staff wouldn’t budge and took $50 off the entire 5 day stay (2 one day credits of $25 - again, this is misleading & honestly there is VERY LITTLE for $25 at the place). If we knew this, we wouldn’t have eaten their overpriced $38 eggs twice.The rooms are very gloomy and the lines are ridiculous to check in, for coffee or for breakfast. The beds are small as well. They also fail to give you and new shampoo or body wash and try to skimp on it when they can - we used the same ones for 5 days. Their lines are too busy to have anyone address your complaint.They’ll check you out in a heartbeat, but they are incredibly slow checking you in. It’s also deep inside some long alley that some companies and drivers are more reluctant to go to. So, it’s not convenient if you have older people in your group or someone has extra needs.We’ll definitely be looking to book at the Moana Surfrider next time after this experience. I’d rather pay extra for a better experience.

One of the oldest hotels on the beach. It beautiful on the inside and out. You do NOT have to be a guest to check it out.

Incredible property with a ton of history. The service is top notch, as is the location. Highly recommend for a stay on Waikiki.

I am glad I had booked the hotel for family vacation during COVID-19 pandemic. Friendly staff, amazing view to ocean and Waikiki beach. Great breakfast, staff always wear mask for protection.

No better place to stay in Honolulu. Gorgeous exterior and interior, classic 30s design. The grounds are amazing!

Breathtaking…….a must for travelers. If you want a high class experience then this is the place.

I love the luxury collection from Marriott but the service and check in process were disappointing and not up to the standard of a 5 star hotel more that of a Sheraton.. The hotel, rooms and history are amazing so it was disappointing that the staff ruined the experience.

Amazing hospitality by the front desk. Rooms were great (yes, plural). Highly recommend for anyone looking for a convenient, classy, and comfortable stay in waikiki. Stayed at 3different high end properties here and this was by far the best value and best hospitality for a guest.

Beautiful Resort bordering the Waikiki Beach.

We had a truly amazing experience at The Royal Hawaiian! The entire staff was helpful & friendly. We particularly enjoyed our historical tour (guided by Roy) & relaxing on the beach with a few Royal Hawaiian signature Mai Tais. Simply put, our stay was an absolute dream! Even if you’re not staying here I would highly recommend stopping in to check out the shops & bask in the glory of the gorgeous grounds of this historic hotel!

Amazing hotel! I chose this hotel because I wanted something that seemed more Hawaiian than just one of the cookie cutter high rise hotels and this place was great. The grounds and hotel are gorgeous and lush and I loved the pink theme throughout. We stayed in the tower with a balcony facing the beach/ocean and it was amazing. We ended up getting take out from restaurants for lunch most days and eating on our balcony because you couldnt beat the view. The staff was very friendly and helpful. Enjoyed the nightly free drinks (Mai Tais!) and appetizer that you get when you stay in the tower, as well as the free daily breakfast (though it was a bit limited due to COVID, but still good). Also reserved chairs/umbrella 2 days to really enjoy our beach days. We did both the pink umbrellas and the brown umbrellas and both were great, the ladies at the reservation counter and they guys that set up our umbrella were all very friendly. My husband rented a surfboard from the beach services as well and had a great experience. This place was a bit of a splurge from what we would normally do but it was totally worth it, highly recommend!

First check in staff is pleasant and polished. Rachel Lindsey head of rooms is top notch! This lady is a beautiful representation of First class service and I am truly grateful for the Royal Hawaiian for hiring such an Amazing human to represent them. Well done! She wants all guest to have the best experience. Also, I must mention Casi our server at the pool. Truly a caring and sweet person. So personal. She really connected with us. She is a gem! One more lovely woman who is a true asset to this property is Des. She is in the towel and pool department. She is the only person that really showed an interest in the guest. I have lived on Island and understand the politics of Island life. These individuals are giving true Aloha. Please honor them for their best customer care. Thank you 😊

Right from when we were dropped off at the hotel I felt like we were being cared for. We stayed in the Historic Garden Suite for 10 nights and loved it. This hotel is right on the beach at what I think is the prime beach location on Waikiki. I like modern things and places, but this hotel made me fall in love with its charm and history. We ate breakfast every morning right next to the beach. We went next door to the Sheraton and rented the pool loungers and loved those. This hotel feels very peaceful and secluded, yet at the same time close to everything you would want in a trip to the Waikiki area. We will most likely go back again--maybe as soon as next year. If we decide to stay in Waikiki, this is definitely where we are going.

My favorite hotel on Oahu. Sooooo much better than Four Seasons and Disney Resort which are super overrated for some reason. Stayed there the second time and loved it ❤️+ tones of shops and restaurants are walking distance. Located in the heart of Waikiki. 🌺Aloha 🌴❤️

Fantastic hotel with excellent, service-oriented, and friendly staff. It has become my first-choice hotel for Waikiki.

The Royal Hawaiian Luau Dinner Shows werent that great except for the entree salad, blue Hawaiian & Mai Tai. The remaining in dinner was 2*. The shows were alright 3*. The older woman waitress served us rudely and impolitely. She raised her voice when I asked for her favor to exchange the drink. I did not leave extra tips to her although 19% tips were already added in the show tickets we purchased for $200 each.

The pink hotel is elegant and beautiful. Fine clothing can be bought there too. Grounds are the most beautiful on wakiki hands down. Go see them

Positive: Love the history of this hotel. Gorgeous grounds and excellent location. Negative: Not able to book onsite activities such as lei making, until you check in--so everything was already booked and maximum capacity--only to find out later that not all the people with reservations actually showed up. Also, no secured wifi--got a virus!

Positive: This hotel is incredibly charming and the hospitality/service is unmatched. Beautiful location that makes you feel like you¿re far from the busy streets of Waikiki, while being RIGHT there. You can¿t beat the Royal Hawaiian!

Royal Hawaiian is a fabulous and historical hotel perfectly located in Waikiki. The location is close to shopping areas and great restaurants. Rooms in Mailani Tower are fabulous; especially those with the ocean view. Nicole Okuna has been amazing throughout the trip to make sure that the stay is enjoyable. The corner suite at the top floor is my all time favorite and is the best place to relax after a Long Beach day. I will visit this hotel again

Staying at this hotel at the moment, this is the third day out of 7. Dealing with the rude staff at the reception desk and the Mai Tai bar has been frustrating so far, getting assisted or seated is just plain slow. I do not understand all the positive reviews for this place. In the three days we have stayed here they have run out of beach towels, we will not be able to rent beach chairs all week, also at the moment AC is not working in the whole building and front desk is saying its fixed and working slowly... Its been hours and it is not working at all, room is over 80 degrees. Our room is also just plain dirty. We would be ok with some of these issues if this wasnt a 500$ a night claimed 5 star hotel. Go somewhere else and preferably not Hawaii as you can probably get way more for your money elsewhere. Go somewhere you will be appreciated as a customer. We would go home immediately if this wasnt prepaid.

We parked here because we had family staying at the Royal Hawaiian! This place is so lush & green! Very well maintained! Kind of a hidden gem in Waikiki right on the beach! Keisuke at the Valet was patient, kind & very welcoming! That first impression made all the difference! Thinking of doing a staycation!

Beautiful hotel, loved the beach view and close access to shopping and dining.

Fantastic experience!! Though, it is little old built but Full of luxurious amenities. Also, great collaboration with Sheraton Nextdoor. Given it is in the heart of the city, it is good to stroll around without taking taxis.

The best 5 star hotel I’ve ever stayed at.Pros: 1. Late/extended check out was available.2. The location was perfect for the beach, luxury shopping, restaurants, and tourism activities.3. It was live day and night.4. The beach was beautiful. There were catamarans that left the area & returned daily.5. Beautiful property.6. The spa was good (book in advance).7. I didn’t need a rental & taxis were readily available.8. The staff were very accommodating, all of them. Concierge was very friendly and helpful.9. Room service came EVERYDAY!10. The food was good at the Mai Tai Bar restaurant and breakfast.11. Beautiful ocean front views from the Malani TowerCons:1. Long lines for breakfast. Guests and non hotel guests were in the same line.2. Bellman weren’t there when we came at 8pm so we had to carry our own luggage. In fact I had to carry my own luggage out too. (They were still great & helpful people though).3. Guest services never answered the phone when I called.It was overall an amazing experience. I’ll book here again.

One of the most iconic Hawaiian hotels. Lots of history here. The rooms are the best on the island with fantastic views. Great restaurants and bars too. Very convenient to the Royal Hawaiian Center with great shopping an excellent restaurants.

[originally made 13/6/2014] was quite a surprisingly bad experience here but it was probably the unlucky wild card. i stayed here for a four days and there were two major problems. so: we stayed at the historic part of the hotel, which was nice except the fact that there was a massive ant outbreak. it felt disturbing because it gave me a bad feeling that the rooms are dated and not renovated.so, day three, they let us have a room in the malani tower. problem two began here because it smelt like there was cigarette leftovers all over the place. as i hate smelling cigarettes that was a problem too. A redeeming part is the historic significance of this place and how its all in all a pretty cool setting. the rooms itself had flaws which prevented the rating from being more than two stars.

Wife and I had an amazing time. It’s a little quiet spot right in the middle of the busiest place in Hawaii.

Beautiful Place to Stay and great location. Staff was amazing they were friendly, helpful, engaging, and personable. Kudos to Carol in housekeeping and the young man with the blonde and black hair at check in.Looking to stay at the RH again.

I really wanted to love this hotel, but wowwww was it a waste of money. We came on our family vacation to celebrate my Dad’s retirement and every single day we had to wake up at 5:30/ 6 AM just to TRY and get a chair at the beach or the pool. It’s impossible to get reservations at the restaurant, you get attitude if you want to order anything from the bar or the one pool attendant. You didn’t feel like you were it Hawaii, you felt like you were at Volcano Bay at Universal with all of the noise, screaming sprinting children. Do not be fooled by the photos ( my sister was) nothing is renovated, amenities are small and dated, and the staff is wildly indifferent. I was shocked when I found out this was an Autograph Collection hotel. If you want a day in the city for shopping- I recommend staying on the North Shore and driving in for the day. We also visited Alohilani if you really want the city vibe- world of difference! Definitely don’t waste your money at your he Royal Hawaiian.

Great hotel with history and stories. But it needs a renovation. Too outdated.

Best hotel experience during Covid. Great service, excellent food and beautiful atmosphere.

Still not staffed up post Covid, service is on a 4 star level regarding food, service, and professionalism.

Beautiful architecture!!! The history is amazing. Used as a hospital during the war.

Come on Marriott—you can do better than this.Looked forward to a sumptuous breakfast this morning at your lovely hotel.Sketchy service, terrible inedible omelette all for the ridiculously overpriced $47.00 with tip.Giving two stars for ambiance. Forgiveness for lousy experience due to Covid?

Old classic hotel. Great staff, great manager. Beautiful gardens, good food right near by. Get up early for your sats at the beach

Went on our honeymoon here and received amazing treatment. I don’t think you can get better views of Waikiki anywhere else!

Pros: Historic hotel with GORGEOUS architecture, beautiful views, amazing Mai Tai Bar, and tons of Island, WWII, and local history. You cannot visit Honolulu without seeing the Royal Hawaiian. Our rooms were spacious (we had a suite on main floor) and the grounds are beautiful kept up. Nothing wrong with this hotel, especially if you love history and seeing people from around the world visiting--especially Japan, and it is sad to see less Japanese tourists because of COVID. I hope they return.Cons: Terrible check-in experience. We ordered some Hawaiian flower leis months ago via the concierge, they never arrived. They woke us up early in the morning the next day to try to deliver them and we cancelled the order. Woke us all up from jet lag. Our scheduled airport charter also never arrived, waited an hour at Honolulu International with heavy bags, nobody arrived. Barely gave us our money back. Second, the check in process was abysmal. Absolutely terrible and very slow, not given a speedy experience and the staff were probably overwhelmed, anxious/stressed, definitely a big downturn in customer service since COVID. The valet was also not helpful and slow. The only people who were on top of it were the room cleaning service folks, they were supportive, kind, accommodating to time and left our room spotless every time.In short, great hotel, but management needs to step things up! Big let down in terms of service, but the hotel is excellent and comfortable and beautiful. Happy travels!

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Very busy restuarants, but nice resort overall.

A must stop for the Royal Luau ... Grounds and Hotel lobby is beautiful. According to information this is the 2nd oldest hotel in Honolulu

A must see in Waikiki. Absolutely beautiful.

Positive: I always love staying at TRH - more Hawaiian Waikiki charm than any of the hotels. Negative: Che k in this time was very disappointing - I¿ve noticed over the last 2 years; that many of the Marriotts are very nasty and snooty regarding 3rd party reservations. They have consistently made a point of mentions it in a negative tone.... yuk

I have stayed at the Moana Surfrider and The Ritz in Honolulu before and had an awesome experience. I expected the same since this hotel is also LUXURY as others, but was my LEAST FAVORITE. Walls between the room are thin so you hear your neighbors like they are next to you and their air condition is super loud so you can’t sleep w it on. I even asked other random guests on my floor if their air conditioner is loud and they said the same thing...Only nice thing about this hotel is their location and the historic atmosphere. Service was okay compared to other hotels as well. I would definitely NOT COME BACK to this hotel in the future.

Stayed for a week in their Mailani tower in early July covering July 4th long weekend.Location is unbelievably good - right in the heart of Waikiki, on the beach and is near to all happening places. Everything else about the hotel is more like what you would expect in a 4 star hotel even though the hotel claims to be 5 star.Two main dining options - Surf Lanai and Mai Tai bar - are both relatively small in size, expensive, very few vegetarian options and are very crowded most of the times. Rooms are good and room+hotel amenities are what you would expect for this price range. Staff are friendly and hotel+surroundings are quite clean and reasonably well maintained.

A place full of history & beauty. If you want luxury & posh heres your place!! There are even cute shops on the property for your pleasure! I stopped by Muse, & picked up a cute vintage bag. Really delicious banana nut muffins @ the coffee shop located close to lobby & the coffee is nice & strong. 4 stars is due to cleanliness in room & taking 2 days to get a microwave I requested on my reservation 2 months in ADVANCE. Cmon Royal- dropped the ball there but I forgive you guys. Rebounded by being in a FANTASTIC LOCATION close to everything on the main street. Oh btw Mai Tai bar & Grills food is over priced & mainly a spot for your viewing pleasure. Food is C+ at best..... bottom line Id return for Royal Hawaiians ambiance & pink decor. 😊

The best location in Honolulu, hands down! The history of this location along with its access to everything including world class restaurants and shopping make it the only place to stay if you’re in town!

This place is beautiful. Right on the beach and a classic hotel. Beds are comfy. The continental breakfast is great and gives you a ton of food. Definitely would stay here again.

Awesome Hotel, historically part of the beach, U fill like a local!

Probably wont return, just not the luxury hotel experience I was expecting. Been here for a day and the seems to be chronic shortages of staff, pool availability, beach loungers etc. Check in was a 45 minutes wait - not what you expect at a supposed luxury resort after a 10 hour travel day with a 2 year old - no apology. Spending 50 minutes in line to get a beach lounger at 8am is not what I like to spend vacations doing....It didn’t get any better, the service and interest from staff in general was minimal. That being said the manager of one pool bar by the beach was super nice and really accommodating of our 2 year old.The pool situation was a fiasco - the whole queue for an hour and then see what is left (if anything) or stand in line for an hour before they open is absurd. Online booking?What made it worse is that people would reserve loungers and not use them for most of the day. This obviously was a huge inconvenience and annoyance to other guests - no one at the hotel seemed to care when I raised it.There was also no business center which I found very strange for this kind of luxury hotel.

Beautiful view and setting. You can get practically any drink while relaxing. Great food too!

Positive: Proximity to the beach. Negative: I selected a room with a garden view and they put my guests in a room overlooking a rooftop.I would have preferred not having to go back to the front desk to ask them to correct the error in the room selection.

A little old and tired, and the concierge closes at 4 every day. The Azure restaurant had only one entrie for three days straight. Eat elsewhere

Cheona checked us in. A condescending receptionist is not the way you want to start your vacation. She did the minimal but got us our room key. My family was exhausted from the travel and the time change. For her I would give the whole property a one star. But then the bellhop WAYE cheered our spirits up with the excitement of us starting our vacation. All the Vallet were so helpful and friendly made tipping worth it. The rooms were okay since we spent most our time out of the hotel. Room bathroom was small. The location was prime to Waikiki but trust me when I book a future Oahu Vacation I will skip booking on Waikiki it is so packed with tourist. Concentrated area. Love Oahu but the amount of people on the island for tourism is intense.

If you enjoy historic hotels with lots of character, this is definitely for you. Its public areas are full of curated displays about its interesting history - plus a good array of boutiques that you can browse while strolling the thoughtfully designed and decorated halls. The views from my oceanfront room over Waikiki were amazing. The manager was immensely helpful, genuine, and friendly. The pool area is small and there arent as many amenities or updates as newer hotels but thats part of the charm. Make sure to get the Pink Pancakes from the Mai Tai bar. They are, hands down, the best pancakes Ive ever tried. If youre looking to experience a hotel with a storied past, staying at least one night here will be well worth it!

Lovely place to visit and relax and enjoy the scenary.

Old time Hawaiian. Staff is first class. Near everything, beach, shopping, shows all are walk to events. Zoo just half mile. Pink Lady is for relaxing

Fantastic stay. This place is iconic for a reason.

It was a great experience, the rooms were small but overall I would go back.

Worst place ever! You CAN NOT TRUST the cleaning staff there! I had all my medicine stolen and after confronting the guy, he of course denied it . I had to call the police and file a report. Mean while the management didn’t even apologize or say anything to make me feel better. I live 7 hrs away. No meds and no dr. They’ve done nothing to help me. And on top of that a week ago another customer lost 1500 in cash from the cleaning staff also. She also filed a report and still nothing. They don’t care about you, all they want is your money. A/c sucks, beds are terrible .Save your money and go somewhere else. I had to go all the way to the hospital to be seen and get my meds. Very hurt, the management did nothing! Don’t stay here!!

Great historic hotel with lots of cool facts and features in an amazing spot right on Waikiki Beach!! Love love love this area. Will definitely come back. Clean rooms. Front desk at check-in (night time) didnt seem to be the most knowledgeable or willing to help, didnt have to interact too much after. Go Pro rental is a huge plus as well as the fact that there are many complimentary activities( Lei making, hula dance lessons, ukulele lessons, Aqua Zumba and others- available on different days) that you can participate in that are held at the Sheraton next door. Also really love the fact that Royal Hawaiian guest can use the pools at the Sheraton. Family-friendly area as well.

Hotel was ok, got upgraded to a suite but it was still a small room with a seating area. The bathroom is so small as well. Their pool is laughable because of how tiny it is. They say you can use the pool at the Sheraton. You can use the big pool, but they dont specify that you cant use the infinity pool which was annoying.

The pool is a joke. The free continental breakfast sucks, dont order the omlet unless you want to pay $35 for a couple of eggs and a little bacon. A $50 resort fee yet each beach chair costs you another $50/day.This is a 3 star hotel at 6 star pricesOn the positive side, this hotel is perfectly located and all staff are very nice. You cant get a better Waikiki location.

This what getting away from it all. Totally relaxing, and secluded property.

Dont miss out on this Luau. The staff was above and beyond in helping with my wifes food allergies. Amazing show with the Waikiki beachfront as the backdrop. BOOK EARLY!!!!

Got a good rate during the pandemic and was able to stay at this historic hotel. Definitely recommend the hotel historic tour to see and hear about the hotel at the peak of its heyday.

Amazing hotel, close to everything, but for me is to spencive and it doesnt include nothing. Just access to the pool.

Hotel staff are great 👍, very clean and comfortable rooms. Close to restaurants and shopping. Would highly recommend 👌

First when we checked in night time. Bathroom floor was all water. We called desk they didn’t even apologize or change room. They fixed next day when we are at beach . They keep double charging make sure check your bill. When we checked out we got final bill. After came home they charge resort fee and they said we forgot the charge it at final bill. What kind of business they doing I don’t understand. They are very unprofessional. I really don’t recommend . Go to other good name hotel..