I would like to say I am very happy with the awesome customer service I have received by the head of security. The awesome knowledge shared greatly helped me. Kudos!!!

I have so far a wonderful experience here all the staff has been exceptional in helping us get settled! I would recommend to anyone who is interested I see a lot of negative parking comments on here. I will say that is an issue but just about anywhere in Honolulu will have this issue it’s your job to prepare and not on the apartment. I had a tight parking space and they were prompt and polite to get it changed and I appreciate that very much.

I love the fact that your property is pet friendly as it is very difficult to find and secondly the location is central.But I must give recognition to the many staff that have made my stay here comfortable.Zach Lanser my leasing agent, a good listener to my needs.Tory Argenzia-Resident Services Admin., to my amazement quickly assisted a covered parking.Barbie Quinones-Resident Manager quickly took care of my utility question I had.Shaniah Agmata-Resident Services Admin. was so apologetic about work request needed and quickly got maintenance to assist the problem. Patrick Fitzpatrick-maintenance was very professional and friendly especially with my dogs. As well as April/agent she is so sweet. When in passing, when she could, make an effort to say hello.Tina - housekeeping. I must say this lady works hard when she was doing my building. It smelled so nice and clean when I would pass by the elevator. Though she’s no longer doing my building I’ve gotten to know Josie. I love her smile and enjoy talking with her.Dennis-security. Any questions I had, he would be able answer and if he couldn’t would take care of it. Deleen too, so sweet always waving in passing.In all, your staff is truly amazing.Thank you,Jacquelyn Izumi

I’ve been in for a little bit and it’s not to bad. If you have more than 1 car you need to look at other apartments. Street parking is impossible, People just use it to store their other car. As far as the building I live in one of the renovated buildings and it’s nice and gets cleaned about twice a week if not more, I don’t have any complaints so fair with the building. For a 1BD 1BA The utilities for me and my wife run $150ish every month and we pretty much run the a/c at 67 on and off all day.

Horrible experience!!! Look for another place to live; there are many places so much better than those apartments!Starting with the parking, I am sure many people work late hours, in my case I couldn’t find parking after 8 pm, even when you pay at the beginning they tell you that you have enough parking spaces, that’s a BIG LIE! I often was tired, and it was so frustrating to get home and don’t find any parking space. My car was towed in a regular space. The amount for utilities increases without any warning! It is crazy how they make it sound so perfect to live there! I do not recommend this place. For my Army people, if you are thinking of renting there, dont do it. Rent a house on-post instead of there. I rather pay all of my BHA at AMR and live comfortably than try to save some money and live miserable. I so happy now that I moved.

Been living here for about 6 months, PARKING IS THE WORST! Was told we would have available parking for our guests till 1am in the “GUEST” stalls. Just recently all guest stalls have been removed forcing guests and residents to park on the littlest street, for parking. Which is ALWAYS busy and residents even struggle with. If you have two or more cars, have guests after 5pm (which is usual after work hours) or have plans after work, GOODLUCK cause you won’t find any parking stalls on the street from 3pm until the next day.I am a resident and have only one stall available near my apartment. I have a boyfriend that also lives with me in a 1 bedroom apartment. Having two cars is a must on this island. Living here... y’all might have to downsize or plan accordingly. Makes it difficult to live your daily life struggling to come home to no parking everyday.

Update: Management was very quick to contact me in response to my concerns. I really appreciate that.I chose this apartment for the price and convenience. Huge mistake. Parking is horrendous. If you live here do not plan on having any guests over. No guest parking & you are only allowed 3 guest passes per month. It was a nightmare getting my own parking pass. I went back and forth over emails to just update my own vehicle. It was very frustrating.The call box for my building has been broken for over a week. My sister came over while I was at work to drop some things off for me and could not get in. I called the leasing office to see if they could send someone over and they said no for security reasons. I understand security issues but in this case you should really make an exception for your residents. This place is a joke. I have never had this low of customer service at any other complex I have lived in.

We have lived here for 5 years and we love it. It very conveniently located. The management has done their best this past year trying to accommodate everyone with the amenities as they can. (Covid) Even though there are a lot of move in and move outs in our area (mostly due to Military transfers) we always have awesome neighbors. Im sure this is due to an awesome team in the office reviewing all applicants thoroughly. OK, Parking.... lets talk about parking. It can be difficult at sometimes to locate a stall near your apt, but I truly believe that the Management has done a pretty good job weeding out reserved stalls that were not being used and freeing them up.

Just moved out and highly dissatisfied with the charges I received. Complete bogus. $350 for paint and cleaning and we cleaned the hell out of that apartment. We literally cleaned for 7-8 hours. Would not recommend anybody stay here. They do not care about you. All they want is their money. They also did this to TWO of my coworkers and their charges were even worse. Also, it is not parking friendly. Only 1 assigned stall and any extra costs 75$/month. The price for sewer utility is insane. roughly 100$/month, even more than electricity some months. Find somewhere else to stay, trust me. To all my fellow Air Force and Navy service members on island with dependents, look into Dorris Miller military housing. For the same price as a one bedroom apartment at MHA ($2500) you can have a beautiful duplex home with CENTRAL AC, PARKING FOR TWO, and WAY MORE SPACE. Also the commute to JBPHH is way better from Dorris Miller military housing than it is from Moanalua Hillside (straight shot on Nimitz Highway to the gate).

Absolutely abysmal place to live. Wouldn’t wish it on my worst enemy. Terrible service from management, rats and roaches in our apartment from day one, awful to no parking, no AC despite being told prior to move in that we would have it, etc. I could go on forever. Please, do you and your mental health a favor and live somewhere else. Anywhere else. I’d live on the sidewalk of Nimitz before I live here again.

AWFUL!!! When touring the apartment I was VERY impressed. My apartment is in the older building but “newly” renovated with new appliances. I am a 19 year old girl and I strongly believe they saw that and believed they could get away with lying about several things. Touring the apartment I was told we would get two parking spots, if we were careful with utilities it wouldn’t be a lot every month, the pool was closed during the tour I was told because of maintenance but we’ve now been living here for four months and the pool just now opened and the gym has been closed the entire time. No compensation for any of this. My roommates and I weren’t here for two months over the summer and our utilities were still over $300 a month when there were no utilities being used. THEN we were told after having to ask that it is shared between the entire building not by unit. There is a cockroach in the dryer and has been for the entire time we’ve been living here. You have to pay for a laundry card and then upload money onto it. Just yesterday I uploaded $40 to and and used it one time so there is now $38 on it and conveniently it doesn’t work anymore the card is broken. I emailed them a month ago voicing my concerns and still have not gotten an email back. Those two parking spots we were told we’d have? Oh yeah you have to pay for them and STILL not even reserved sometimes you need to walk like half a mile to your apartment because there is no parking. There is reserved parking but you’re unable to get it, random people have it. I was told the apartment was professionally cleaned right before I got here but as I was moving my stuff in I closed the closet door and there was a huge cockroach, the garbage disposal was also broken upon arrival, half of the outlets didn’t work, I couldn’t even check the breaker box either because when they “renovated” they did an awful job and sprayed it shut so I had to call maintenance, you can tell they hired someone to do the job fast and for a cheap price. A month into our lease with our newly renovated apartment the shower rotted and the paint started coming up and then when it came time to fix it it took a week so we couldn’t shower for a week when we were told it would take two days and then they tried blaming us for it taking so long. The place was infested with cockroaches and ants and the screens for the windows don’t fit so bugs were able to get in through the screen and instead of giving me a new screen they tried bending it to fit the window correctly. The windows also don’t even close completely. There was such a huge gap in-between the door and door frame we could see outside and several times I saw geckos run through the door, when I called maintenance they put a foam sticker on the door so it was sealed on one of the four sides of the door but then we couldn’t lock our apartment because it was too big. The power goes out almost every night so our fans shut off and you wake up sweating because there also is no A/C. There are so many things wrong with this apartment and these aren’t even all of them. Finally we had our parents call because we are paying $2,400 for a two bedroom apartment we should not have these issues. Once our parents called they tried putting the blame onto us for things and when it was in regards to something they lied about they said that has to do with the leasing agent and once we sign the lease they have nothing to do with us anymore. They brushed everything off and aren’t doing a single thing for us. Our shower is peeling up again and they offered to buy us a SHOWER MAT. We pay $2,400 we don’t want a $5 shower mat, we want a shower that’s not disgusting. We want to pay for the utilities we use not for what others use, we want parking that’s not half a mile away or right under a tree where our car gets COVERED in bird poop, we want to be able to use our pool and gym, we don’t want bugs in our apartment, we don’t want to have to call maintenance every day. DO NOT BE FOOLED WHEN TOURING THESE APARTMENTS. DO NOT SIGN A LEASE HERE!!!

Thanks to all the incredibly negative reviews for painting the picture of what its like to live here. Looks like a hard pass!

The new apartment buildings are nice and clean and and the new gym is nice but SADLY that’s all that’s good about this place. Parking yes parking just like the other reviews its a HUGE issue here it’s true they rather have open spots for months I have 2 right next to me literally. instead of letting me use them or “rent “ them out I called and they said no. If you have two cars your gonna spend hours looking for parking outside on the street by the complex. And ohh I’ve seen so many people getting tickets and the police is always coming around looking for people who park in the no parking spots.

Security. Joke.Maintenance. Joke.Save yourself and choose elsewhere.Rubbish rubbish rubbishhhhhhhEvery single employee is a ding dong incapable of the simplest tasksTRASH

Wish I could give it zero stars. This place is the most frustrating place to live when it comes to parking. The only good thing about it is the maintenance who always work hard and fix our problems right away. Like a lot of other people, we were told we could have more than one vehicle upon moving in. Now they tell you that you can only have one vehicle on the property and there is nothing else they can do for you. This seems a bit outrageous if you ask me considering all the open parking spaces I see every day and the people who are willing to pay to park there. Leasing office is no help in trying to be considerate and giving out more parking spaces. Now my husband’s car got towed and had to borrow mine to go to work which won’t work for long since I’m also about to start a new job. I would definitely NOT recommend anyone sign here unless you love being screwed over. Or at least pay extra attention to what you’re signing for and make sure they don’t screw you over like they do a lot of others residents here. Can’t wait for our lease to be up so we can move somewhere better. It’s sad also because I see a lot of hard working military members and there families living here and no one should be treated this way.

Please save your money. This place is highly overpriced and has no security whatsoever. We had our car side mirror stolen and all the management could say was, “we don’t have cameras in the parking”. I am yet to understand what the f they are charging these high rents for? The ventilation in the apartment does not exist if you cook at home the smell will linger for hours and hours. Extremely dissatisfied with the service.

I have lived here for five months now and it is my favorite place I have ever lived. (I’ve moved a lot all over the country). The staff is extremely responsive, helpful, and friendly. My leasing agent is awesome and took exceptional care of me. They all even know my dog’s name!The maintenance staff is always working so hard and creating a beautiful environment for us to enjoy.The security staff is invested in the residents and our experience and it shows!I have had no issues. Seriously, none.I read the negative reviews and personally do not recognize anything they are talking about, (no offense to anyone intended).The parking and laundry are easy and user friendly. The gym and pool are beautiful. It is an extremely dog-friendly place, and dog parents socialize wonderfully.Commutes are easy from here.This is the place for you if you can follow basic directions/guidelines and behave in a kind manner (not the spot to have tons of guests coming and going, that’s where people have parking struggles I believe).Thanks MHA. Adore you all, and all my neighbors! 🙏❤️

Giving one star because although the gym and pool are very nice, and the new buildings are beautiful (I live in one), the leasing office is very deceptive. When my husband and I toured the apartment (we toured the building with the gym and pool), we were told that we were moving into THAT specific building, down the hall from the model room we toured. On our move-in day, we were placed in a building that our leasing agent never even mentioned. Like other reviews on here, there is very little parking for how many residents there are -- unreserved spots that is. There are many reserved spots but a lot of them are vacant and they do NOT let people that need them have them; this also goes for the parking in the parking garages attached to the new buildings...so many empty spaces that no one else can use even residents, like me, who live in the building that the garage is attached to...On top of this, guest parking has HOURS. Youd think that because guests cant park in the guest parking past 1 AM the residents can park in those spots after those hours, right? WRONG. They will tow. We were also told that we could get a second pass for $80/year, which isnt bad at all compared to other places on island, but when we tried to get the second pass they told us we couldnt get one. We are definitely moving once our lease is up because this is not worth the stress! Not only is the staff liars, they are also rude. The custodian will turn the lights off on you in the gym before closing hours, even if youre lifting heavy weights! Do not move to these apartments.

The reviews are definitely correct! All of the these stories are very similar to what I’ve been experiencing at Moanalua Hillside Apartments. I’m losing money and peace of mind to live here and I wish another family doesn’t have to go this. Keeping it real!

Thought about moving here, but the reviews killed it for me. Taking my BAH elsewhere.

My only 2 issues with this place is the parking and the utilities. Parking is very limited here. It seems that there is more reserved parking than there is unreserved parking and you cant pay for a reserved spot unless youre disabled which bothers me a lot because most of those reserved spots dont look very helpful for disabled people. If you work later than 9PM dont even bother looking for parking because there wont be any, at least not any close to your building that is. Thats very frustrating especially after a long day at work. The other thing is utilities, I should be paying for the gas, electricity, and water that I personally use not sharing the bill with all the other tenants that live in the same building as me. No matter how efficient you are with how much water, electricity, and gas you use. Youre paying almost the same amount in utilities every month still which gets very annoying and and aggravating real quick.

I just recently moved into this wonderful community.I love the placement, close to work and has very nice gym! Love it here.Thank you Zachary Decker!Great help and very kind.

If I could give zero stars I would the parking is awful when we moved out they took the entire security deposit and tried to take even more so they could remodel the apartment when the only issues were the ones that were there when we moved in it’s “security” just sleeps in the guard house over night and the staff is just overall rude they decided to paint the stairs when it was time that everyone was leaving and I was unable to get out of my apartment because they were blocking it and the entire stair case had wet paint DONT MOVE HERE!!!

Looks like the good reviews are FAKES. I thought about looking into this apartments but I’m glad for all the REAL people that have shared their experience. Thank you! Will stay away from this place.

I lived here in 2011 and my friend came to visit i for got about the pass I had only been there a month maybe and they towed her car lol. I cant believe people are still talking about parking almost a decade later 😳 thats terrible. Shame on the complex management shame on moanalua hillside. If the crime rate doesnt reflect consistent ill will must allow residents at bare minimum one automobile guest overnight without a pass or written authorization.

My wife and I stayed here for a 1-year lease and thought the apartments and management were above satisfactory. Anytime we had a maintenance issue it was resolved within 24 hours. The security team was always pleasant and eager to help with any situation. The place is extremely affordable, so unfortunately, this attracts the lesser educated/ignorant/lower income tenants. Everyone has a dog and it seems like only half of them clean up after their pet. The sides of your vehicle will be covered in dings and dents from other car doors. Our neighbor threw a party in his studio several nights a week with bass bumping and people yelling at each other throughout the night and early morning. We witnessed an assault occur on Ala Kapuna involving a woman slapping a man over a road rage incident. With all that said, If I had to move back to O’ahu, I’d probably pay more to live in a better area.

I have been here for the past two weeks, and it has been okay. To begin with, we were told and under the impression of living in the front building on the side of the leasing office, cause the agent toured us in a room within that area, but during our move in date, she took us elsewhere and we were confused. She also pointed to the wrong building and as we entered, people were living in there. So my boyfriend and I had to figure out which apartment we were going into. On top of that, this leasing agent does not respond to any emails. I’ve been notifying and asking her about extra parking, but she wouldn’t respond at all. We’re willing to pay the extra cost, but she lacks communication. I hope these individuals realizes how many bad reviews they are receiving and they improve as I see no improvement from the previous reviews. Lesson learned.

There are lots of issues for various reasons such as utilities, you are getting billed depending on your building’s over all utility usage and divide it among the occupants of each apartments. No matter how thrifty you are when it comes to using your electricity, stove and etc you’re still getting billed more than you expected, so you are basically paying someone else’s utilities right under your nose. Parking is very tricky because there are more reserved stalls than open ones, tenants are also forced to park on the curb side of the road when they don’t get parking spots. If you have more than 2 cars for a viable reason you won’t be able to find parking outside of the property due to limited parking spots you may be able to park outside near the property however, there aren’t many because it is occupied from other tenants. They also tow cars without any warning due to the reason that your car isn’t “on their system” or incompatible decal.

Love the place and the location. I got a 1 bedroom in one of the new buildings. Very secure. Very soundproof, A/C and washer dryer are very efficient (all utilities around $120 in summer), and they just built an awesome new pool with grill area and a new gym. Way better than my last place in kalihi

The utility bill is crazy, $480 is what we’re paying for now. We started off at 260 and now it’s $480. Our neighbors told us there paying $410 for 2 people. And we are not even home all day. We have no dryer or washer in unit. We went to front office and there response was “it was a hot record summer” we charge approximately $100 per person, this all does not make sense. I will rate this place a 0!!!!

Beautiful buildings and a nice area right off the red hill exit. Kevin the manager was really understanding when there was a miscommunication! Highly advise if you have a problem here to just go talk to someone about it.

I lived in a lot of rented apartments, in different states and this one is the worst👌🏽👌🏽👌🏽👌🏽I heard numerous soldiers complain how horrible this place is but bcuz of convenience I still decided to rent and I have been here only 5 days and I am ready to get out. Spend 30 minutes to find parking, wake up in the morning to car towed even though they ask for registration and vehicle was not in a reserved parking. There are also so many hidden charges not explained until after the lease is signed. They trap u into a lease without explaining everything. I also have barely slept since I have been here the loud noises is bad. Just like how the military provide a list of dealership we shouldn’t buy cars, they need to provide a list of places we shouldn’t rent.

If I could give this place a NEGATIVE STAR I would! DO NOT move here if you want to KEEP your money! My utilities are $370+/ month for TWO adults and ONE five year old. It started at $170/ month but keeps rising! Its split between 24 units and they make us pay: electricity, gas, water, sewer and trash. We DO NOT have our own meters and none of us are SUPPOSED to have air conditioners. There are NO washer and dryers in the units. We have a community laundry center and we pay to use the washer and dryers PLUS we STILL PAY for the electricity/ water it TAKES to run the community laundry with our utilities!And, be prepared to look for parking EVERY NIGHT if you come home past 7pm. NO assigned parking and NOT ENOUGH spaces. Im about to move out and have been told that I have to professionally strip and wax the floors when it was not done before we moved in. Im also told that we have to pay for the normal wear and tear of the unit because we havent lived here longer than 3 years. Its $3 for EVERY SINGLE blind missing. Ive heard to expect to pay OUTRAGEOUS move out charges.

Towed my car multiple times despite being in an unreserved spot, having appropriate decals, and being registered with the apartment. Had to pay expensive fees to get the car back with no help from the office. 😔

The only, and I mean only thing good about this place is the location. I was told I had to verify my car was in the shop to park my rental car in a park we paid to park in. Cheaply put together, and my rent has went up almost every yr since we moved here. My opinion DONT DO IT.

I am a healthcare professional in my second year of residency at Moanalua Hillside Apartments(MHA). I sincerely appreciate and am continuously impressed by this wonderfully diverse community and the professional efficient work of the community managers, office staff, housekeeping, maintenance and security. They CONSISTENTLY put forth every effort to offer open communication, accommodate my individual needs and respond in a TIMELY and PLEASANT manner. Parking is a challenge and I am amazed, from observation and personal experience, at how the MHA team works, over and beyond, in attempt to satisfy residents and guests to ultimate limits of their capability. They provide 24/7 shuttle service for our convenience. Amenities are marvelous and well- kept. Property and upgrades are beautiful. Staff visibly works round the clock for upkeep and are patient, professional and genuinely friendly. MHA offers a family sense of community with respectful and easy-going neighbors. Ridiculously pet friendly, as a positive. Location is awesome for my needs. I feel fortunate to have found this place and highly recommend. I am not receiving any manner of compensation for my voluntary submission of this review.

Don’t sign a lease, it’s a trap and somehow your car will get towed and have to pay horrible fees for parking, pay for laundry ($2.00 a load) and pay split utilities among the building (so your utilities will be about $400 or so even if you don’t use a lot) staff is rude and security is rude. Horrible experience can’t wait to move out of this dump. Oh and if you go month to month on a lease, rent goes up. Go lease somewhere else, it’s not worth it.

Moanalua Hillside Apartments is without a doubt the worst place I’ve ever rented. Laundry machines hardly work, the office tells us to call the manufacturer about the problems, the place is littered with trash and bugs (bugs crawl through holes in our unit). They have 5 BBQ’s which is great but only two work as of August (it’s December...) The unit wasn’t cleaned before move in, the carpets smelled like dog pee when we arrived as of recently we had a rat chew through our wall. They covered up the 2” hole with a 12”x24” piece of recycled wood. The place is absolutely disgusting and I would steer clear of signing a lease here... We are patiently waiting to see the day when our lease is up! They are on after your money STAY AWAY!!!

The location is great. But thats it. Dont get trapped in a contract. Youll regret it. Its not as advertised. The pools look nice... from a distance. Its filthy. Its not properly maintained. We lived there for about a year. The worst experience ever. Initially the staff were really nice. Once youre in, dont expect much. On top of that, when you decide to move out, YOU are responsible for looking for the next tenant. Thats what they dont tell you. Also, for people with pets... be prepared to pay monthly (rent) for your pet. Its not a one time fee. You pay extra every month for your pet. Sounds like greed to me. Anyways, it may look like a liveable place until you actually start living there.

We have been here for a little over 4 months and we live in the new buildings. The website that was up in 2017 indicated that new amenities would be completed early 2018, now we are being told will not be completed until the end of 2018, after our lease ends. We made the decision to move into the new building and pay over $2500 based on the amenities that would be available early 2018 not late 2018! We have attempted to bring what we consider as misrepresentation and false advertisement to the attention of local management, however there seems to be no concern for what we have to say. The first two individuals we spoke with were polite and helpful, however the property manager, speaks to you as if you are stupid, and likes to side step questions.

M current resident Staffs are Very good friendly maintenance team fix the problem right away but the place is horrible I dont know who lives here smoking weeds 24/7 singing n dancing shout out loud scream at the mid night right now its 1:45 am I cant sleep next to me(1279)a group of people playing music in super loud very un discipline people lives in this place the other thing Still I dont know why I pay for parking ....overall I recommend please Do not Choose this place

The pictures they have are a fraud! I have never given a review but this, this deserves it. If I could give negative stars I would. Not military friendly at All. We payed over 2300 for the place. The amount for utilities increase without a warning from 200 to 260. It was ridiculous due to the fact that me and my husband basically go home to sleep because of the Marine corps schedules. We were never home to be using that much electricity or anything. They never fix anything when theres a work order in and when its time to renew your lease, its only two options.... 1. You pay more rent or 2. We RIP you off when you leave and charge you with unnecessary amounts of fines and fixtures. Worst place Ive ever been in. Advised *** its awful, never recommended to anyone****

First off Id like to say I read the reviews and I was afraid, but upon being here a few months its a beautiful place, management is kind helpful and accommodating to my husband and I, yes the space is small but they didnt build the Apartments themselves they work at a facility and seems well run clean they offer coffee water and computer and printer access if needed just today Wendy helped me and gladly faxed some important documents for myself and my husband. Pool and Gym is phenomenal and they also have grills for tenant use, seems that whatever problems they had have been remedied from what I see The grounds lobby area pool ect are always clean and kept in great condition I also wanna mention that Julie is polite and is always Willing to help if any small hiccup comes up but overall Id give Moanalua a 4 only because of the size of the Studio but Im picky and brutally honest when things arent tip top and here for Us its been a great Experience and Id love to thank the smiling faces in the office and one thats not so friendly for making our time here most Pleasant Id give Moanalua Hillside Apartments a 9/10.

I’d give 0 stars if I could. Worst place to live in Hawaii by far make sure you keep your receipts because they will try and say you haven’t paid. Not enough space for parking place just trash.

Lived here for 2 months, lived out of suit cases and on an air mattress.Yet they still claimed I did almost $1,000 worth of damage in 2 months. I thought I was being smart staying here instead of a hotel for my temporary housing needs.It would of been cheaper and nicer to stay at a hotel.

Place is infested with roaches, no parking, poor maintenance would give it 0 stars if i could

DONT EVER MOVE HERE! Parking is horrible & there’s not enough parking on the street! Either you park on the street & get a ticket or park on property to get towed. You can’t win for losing here, the paint in the bathroom chips, the water is horrible, the spaces are small,etc.

Would give no stars but cant. Theyll try and rip you off after moving out. Then theyll refuse to respond with answers.

Great location for the start the only down fall is no AC and the roaches but thats Hawaii right . Every thing else is great.Edit: review after move outI mean they say to never expect to get your security fund back, but man oh man like out of 1600 dollars I only revived 98 dollars but wait I revived the check a day before the 60 day void . I tried getting a hold of someone to see if I could at least get that back but no one ever picks up the phone. I did my inspection with the lady and she said it was perfect. The carpet was spotless. The only thing that was pulled was one more month of utilities and thats not no 1500 dollars sooooooooooo.

I would like to say that April Tauzin was the best person so far I have meet hear in Oahu she returned my call and all so called me back about apartments. The place she show me was great and close to husbands work.I know we will be happy hear. All so they will let me have my pet and thats great. Thanks so much April.

Heather at the rental office is the bomb. She has been my rock over the last year. Assisting me with work order, improvements, paperwork, and overall quality of life. I can not say enough good things in how Heather and the rest of the team has taken care of my needs.

I have been dealing with construction that we were told was going to be painting and its drilling all day long. When I asked about a discount they told me no and that I can just leave. Great customer service they have! Management sucks and when things break they never get fixed. Been waiting for my stove to be fixed since November!

Decent place for me and my dog. Friendly people. Only thing I would change is to have better parking for guest and a dog park would be great for the amount of dogs on property.

Worst Apartment complex EVER! They have like 1 good staff member, the rest are a bunch of idiots who dont know how to handle issues of any kind. They dont care about their residents one bit they only thing they care about is money. I tried being nice about it and giving them the benefits of the doubt but this place is just run by a-holes! Cannot wait to move out of this hellhole!

1 star is the lowest possible I could rate. If i could, I would give them 0 stars!! Loud music playing all through the night. Babies crying and dogs barking 24/7. Loud motorcycles and cars running early mornings, disturbing the morning sleep along with nasty people who leave their trash in front of their apartment doors while roaches and ants climb up the stairway to the trash. Lazy tenants dont pick up their dogs poop and its all its all over the grass area. The worst place I have ever stayed at!! I dont recommend this place to anyone!!

I live here and so far its actually has been a great place.

Its bad. The construction is annoying and loud that I have to wear noise cancelling headphones with white noise to save my hearing.The screens and doors are not secure and make me feel uneasy. Luckily we have nothing of value. Probably because we spend all money on the high rent that keeps hiking up and up and up.The broken pipe outside our door is still not fixed no matter how much we brought it up. They told us they were ordering parts for it, no parts came and no word from them. We just continue to get sink run off from the rest of the building since we live on the bottom.Suds and pieces of food flood the front door like a lake. Sometimes it gets under the door.Flies are a problem. Especially drain flies for us. The paint is so bad we had to chisel the power box open because they painted over it.Dont even try leaving your house after 4-5pm either. Because you will not come home to any open spots. If you want to do anything, be a vampire and only leave at 2am. I feel trapped here.That and when people are at work, is the only time the parking lot isnt stuffed full. All because the construction workers will take up a whole row of resident parking with their machines. Which brings me to my next point..They are building the new studio apartments, and have forgotten about all the people who live in the older buildings. They painted our buildings white just to look decent for the new renters.Cigarette smoke from neighbors... ugh unavoidable. Because the windows have to be open 24/7 to survive.The place is cheaply made and very not worth the price we pay every month.Havent tried the pool because Im pale but theres some party people there every evening.Speaking of party people, neighbors party like mad. They get away with it too. Security doesnt know.The utlity bills are outrageous. Why am i paying so much for trash and sewage?! Most of my neighbors in my building left because they couldnt take it anymore. If they try to charge us more for utilities not used... I will scream.I tried to bring up concerns with the management but they either blocked me or they arent always in the office or something.If I could give this place a negative rating i would give it a -5 star. DO NOT MOVE INTO THIS MONEY PIT, PEOPLE.

I initially liked the rent, but found out it is based on occupancy and would go up once my husband transferred. This was also the case with utilities. It is centrally located which is a plus. Kacey in the leading office is super sweet and helpful.Some of the downsides of the apt: no AC units allowed (only fans) and it gets hot, when you open your windows you get a breeze that smells like cigarette smoke or what someone is cooking for lunch down below. At night you can hear car alarms going off or engines starting up loud, or the beep that alerts the driver the doors are locked.The WORST part was the roaches crawling over my entire apt the first week I arrived. The big ones! Supposedly, the apt had fumigated before I arrived which I found Very hard to believe. They were crawling everywhere, walls, ceilings, floors, closets, pillowcase, even on the stove burners. I bought numerous traps and I didnt dare take any food into my apt. (Eating out constantly added up). It was so bad I had to stay in a hotel for multiple nights yet the apt complex only paid for one night. Even after fumigation I still had HuGe roaches. Not impressed and not getting any sleep. The apt complex scheduled another fumigation (which only happen on Fridays). 👎👎

Wish I could give less stars. The apartment is falling apart, it’s a cheap paint job and was tearing probably the first week living here. Cabinets are falling off and maintenance takes forever to respond. The front office doesn’t make it any better, they have the worst customer service skills.The worst part has to be my electricity bill which is always $300 or more. When I only use my fan and keep my lights off all the time. Or that my neighbors smoke in the staircase and their house so all that smoke comes up to my apartment. Don’t get me started on parking which is first come first service. So don’t plan on finding a parking spot if u get home after 8 pm. This is probably the worst apartment I’ve lived in and don’t recommend to anyone. Especially military, u will get ripped off.

The staff has been very accommodating to my needs as a handicapped person.

If the 1.8 star rating isnt enough to keep you from moving here you should reas this! My wife and I moved here in March and it is nothing like it seems. You cant blast your favorite music IN THE MIDDLE OF THE DAY someone WILL COMPLAIN!!! This place is full of disappointment. DO NOT MOVE HERE YOU WILL REGRET IT! You only can use spectrum for cable and they are outrageously expensive. Maintenance is lazy and rude our tub was backing up and they used liquid plumber 3 times before I refused to let them use that again and I wanted the line snaked. NOT TO MENTION THERE IS ALWAY DOGS BARKING AT ALL HOURS OF THE DAY AND NIGHT. Washroom is full of water because the washing machines leak water in my building and 2 dryers are broken and there is only one place ON THE WHOLE PROPERTY THAT YOU CAN REFILL YOUR WASH CARD. Parking is terrible first come first serve and they make you pay for a parking pass without being able to guarantee that you will have a parking stall. Pet rent is per month. Rude ass people set off fireworks in the parking lot of the building while drinking. I hate this place.

Rent is decent, the location, for me, is great. My only problem was that there was a bug problem moving in! I guess that would be more of those who lived there before me but they should have fumigated the place before I moved in. It was such a hassle getting rid of those pests!

The new apartment buildings are fantastic. I only wish they came in a two-bedroom option.

Parking is always terrible. Had my car towed that has a parking pass. Lived there for for almost a year. What is the sense of giving our car information if you going to have it towed without checking.

DO NOT move here. If you decide to terminate your lease early, they make it a living hell for you and try to charge you for so many different things. Management is so unprofessional and could not answer any of my questions when I received a letter in the mail stating I owed a large balance and sent it straight to collections. They kept saying “they would get back to me” or they would “have to review my account”. Wish I never moved into that complex.

This place is beyond bad, trust me if you move here keep all of you paper work you will need it. They change staff like ever month or so and parking sucks as well. The tow company suck as well . They want to much money for crappy apartments. The work out center is a joke. They go up on rent ever year as well.

First apartment and management sucks. My vehicle was towed because i didn’t have my decal on. But was told when i moved in that security needed my registration so if there is an issue they would be able to look up my file and see my registration was there and my car was ok. They decided they were giving me courtesy And would pay for my truck to be release but when i told them that i already got my vehicle they couldn’t do anything for me. 🤔🤔 Maybe you could jus give me that money or better yet take it out of my rent old the following month. When i was battling over the phone about the issue in the beginning the reps i spoke to stories didn’t add up. One of the managers was lyin and seemed like she was trying to cover so they didn’t have to pay. This was jus a little issue they could have jus apologized for and gave me something for my inconvenience But instead they rather say it’s all your fault and not take ownership for a flaw in their own system.

I absolutely hated living here! I was charged for months for dogs that no longer lived with me (they moved my roommate into another apartment with her dogs). The apartment itself is made so very cheap. My drawers and handles would just fall off. My tile was never waxed, which I was charged for upon moving out. There is no central air, and it is not sealed well, so lots of bugs. The staff is very unknowledgeable and it all seems like a huge scam. I moved out and never got my deposit back. I was so done with the place that I didnt care, until months later. I got a letter in the mail saying I owed them $400!! So now that is on my credit report, and I never got any deposit back... that was my first EVER apartment so Lesson learned to read reviews before moving.

I wish I red the reviews before moving in, because now I’m experiencing living hell! My neighbors screaming at each other, yell at their kids, banging, kicking the wall since 6am it’s 7:14am now I banged the wall really hard about 30 min ago to let them know they woke me up again,seems they don’t care also it’s been from day one since I moved in and I told them in elevator they keep waking me up, that was 2 weeks ago!! They don’t care it’s every day from 6 am to midnight!! So disrespectful no class makes me think how 4 people can live in 350sf studio?! And has to yell each other from feet a way ????!!! Every day all day !And about the PARKING I red all over here I experienced as well, first 5 days I moved in I didn’t have own parking first 2 days there was other white toyota so after calling security I was told someone else got the parking as well!! Than I got other parking but there was 15 passengers bus!! And had couple threatening me at 11 pm if I don’t move my car is going to be all banged up scratched or tow a way. It was on Saturday and I was told they cannot do anything until Monday so If my car get damaged to use my insurance!!!!So I was looking for a parking for over 30 min far a way from my building around midnight after buying most of my moving in stuff. Finally on day 5 I got my 3th parking which front desk lady said “ I put you very far from the bus from those people “telling me Im too picky and don’t like the parking they give me!! Like it’s my fault they put 2 cars on one parking!!! Now my parking Is in front of a door in next building not by my building, which is funny because a guy from the building I park by walks all the way from my building asked me to switch our parking...Also first week my electric key didn’t work I had to climb a wall to other side of the building to get in my apartment.That was first thing I didn’t mind as much but than it got very uncomfortable with the parking and my neighbors. Im sitting here 2 h now the neighbors still yelling!!!! Normally I’d wake up around 10 am I go sleep at 2 am but get disturbed around 6-8 am every morning!!!I’ve been here 18 days moved from another island have no place to go but imagining to live here especially with the noisy disrespectful neighbors for whole year is impossible. I tried ear plugs, talk to them nice or notify them they are too loud they have been ignoring me!!!I told the leasing office about 2 weeks ago but I think It has to be in writing, so I’m waiting for the office to open...When I was signing my lease I hear other people complaining about neighbors having nightmares every night screaming all night and were asking to change apartment. I should reconsider but thought It wouldn’t happen to me...

We went for a showing, and while the houses seem nice, youre paying well over 2 thousand dollars a month (with utilities) for a place without any laundry hook ups and is really small! Plus, the agent who showed us around kept calling and emailing me after the showing, very annoying and shows how desperate they are. This place is not worth the time or the money, none of these complexes are. Royal Kunia, Kalaeloa, Oasis, Moanalua Hillside; theyre all a huge SCAM. Run away before they charge you for some sort of damage you didnt do.

Crooks. They portion out your electric bill, so you pay everyone elses utilities, your car will get scratched up by residents because of their narrow parking spaces, and THEY WILL KEEP YOUR SECURITY DEPOSIT. You will have to take them to court to get it back. I promise.

Location is excellent with regards to freeway access...they seem to always be doing something on the property, to update and improve the premises.

I live here and it sucks. There is a pipe outside our door that leaks kitchen sink water full of suds and food all over our front door. We called to try and get if fixed but nothing has happened. The neighbors say this has been an issue for a long time now and that they will never fix it. So basically if you want landlords who care about the quality of your apartment dont move here. The water exiting the pipe attracts gnats like crazy and sometimes it flows under the front door and it gets the inside if the apartment, damaging the floor and tiles. Another downside to this place is that there is barely enough parking for everyone, you get a sticker allowing you to park in certain places but if you go anywhere after 8pm expect to not find any parking until 5am. One time I drove around all night looking for a parking spot and when I asked the staff what to do they said look harder. So the staff doesnt care about tenants either apparently. Finally lets talk about the construction thats going on, if you move here any time in 2017 or early 2018 expect to hear construction work all day every week day. They are building some studio apartments that are rediciolously overpriced right next to all the other buildings. Also if you want to get more into it they are doing concrete repairs that have trapped a lot of people in their apartments. I had to climb up a 7 foot tall steep grassy slope just to get to work because they destroyed the stairs to repair them days later. Our neighbor who cant walk without assistance from a walker was trapped inside their apartment for days. I know this may only last for a few weeks but things like this can hopefully help people decide weather they want to live here or not. Overall the staff doesnt care about anything unless it involves you giving them money. They wont fix anything unless its mandatory even if it causes damage to the floors which Im probably going to have to pay for knowing how these people are. If your considering living here then just look somewhere else. Just take my advice and live anywhere but here! Seriously! There are much cheaper and better places even down in Waikiki, there are as many people doing drugs here as there are down there.Edit 10/11/2017 : these guys keep removing the pictures that I took of a pipe leaking next to my apartment door. I have tried reposting these photos over ten times because people deserve to know what this place really looks like. They will take down any negative photos that are posted. Moanalua hillside apartments is only getting worse. Dont rent here!

I just recently moved to these apts, not even a month and Im ready to move out. This place is crawling with roaches. I buy a can of raid once a week, I bought traps and I had my place fumigated (which the man did a very poor lazy job) I found a couple roaches in my fridge, complained about the old fridge and still waiting on a order. Im afraid to go in my kitchen and open up the cabinets because I at least find about 4 roaches a day. Ive tried everything, cleaning my kitchen and cabinets inside out with raid, bleach, on a daily basis and they wont go away. Im ready to break my lease. So disappointed and disgusted.

Not in good condition AT ALL. The laundry facilities are not big enough and most of the equipment is out of order. Not enough parking for residents and the visitor parking is a joke. The apartments are infested and no matter how many times we contacted management nothing would be done. Our fridge was constantly leaking. It was just disjusting.

They were such crooks. Do not move here! Constantly took your money even when u paid on time. They kept adding unknown fees to the bill and once you spoke to them they did nothing. Aside from the payment issues the place was not well mantained. During the night there was limited parking and if you did not pay extra fees for a reserved parking spot you were stuck parking far away(if you could find one)!You will get towed if you park elsewhere! Husband was in the military and worked 12 hour shifts only to come home and not find a parking spot! HORRIBLE EXPERIENCE

Great place to live you get what you pay for nothing more nothing less, no a/c but an amazing breeze towards the back. Friendly tip : bug bomb the house before moving in, Hawaii is infested.

Absolutely horrible place to live. Be warned. If/when you sign a lease, you are in for a horrible experience. Beware!

Great place, great price, convenient location.

The worse experience ever, no working in the office seems to know whats going on, overcharged us on our rent, and these complex has had 2-3 different management companies taker over in the year we were there, they basically told us if they didnt have clear records from the previous company then what they have on file is correct, even after we proved it with a cashed check they continued to try and charge us. Hate that place. Neighbors kids urniating and then some on our stairwell, foul smelling laundry rooms...never again! Run the other way

It was ok at first, but then one night they towed my 2nd car because i hadnt came and moved it yet, they also sent the sheriff to my apartment and they just walked in without knocking or anything saying they were there to evict so and so who hadnt lived there in months! Ive been there for like 3 months at the time. I was there from Sept 2008 til Apr 2009 thank god my deployment got me out my least. The good is youre close to everything! Downtown, Pearlridge, and the Bases!

One star for location and one for conveniency. This WOULD be the perfect place IF parking wasnt such a hassle and if the staff actually cared about their residents.I have lived at MHA for a year and a half and at first it seemed nice. Then everything started to fall apart. The cabinets starting falling off their hinges, plumping issues arised, roaches started moving in and getting any issue resolved seem impossible. Ive had my main door handle completely brake and wasnt able to open it at all. Luckily I was able to climb out the window since I lived at the bottom but just imagine if I didnt. I would have been better off calling 911 then the staff. The staff never answers the phone!!! I had to come home for lunch to actually speak to someone face to face to report a work order. The pools always seemed to be closed for cleaning however it always seems dirty. The parking SUCKS and is damn near impossible to have any guests. Guest parking is so scarce, residents park their vehicles in a guest parking to be able to ensure a parking space. The gym is very small and always seemed to have key issues. Security doesnt do much and tend to let anyone and everything in the gate. Tow trucks are prompt every night at 1 am and will wake you. You can hear EVERYTHING outside and residents are constantly speeding up and down the street, over taking, and inconsiderate of anyone pulling out. Kids roam free unsupervised and will gladly wake you from a nap you started to take.Rent was raised after a year their for no reason. The laundry room is a huge inconvenience. Machines always seem to be breaking and to load your laundry card, there is only one location to do so at the bottom of the hill. Construction is loud and seem to be never ending. The volleyball area and lower pool was removed so dont look forward to that either. The floors sucked and was not done right. Gunk oozed out the cracks of the floors and was very annoying and would not go away no matter how many times I scraped it. There is no ventilation in the bathroom just a small window. No a/c is allowed and trust me when I say its hot and humid in the summer. The hospital down the road must not have much parking either because employees park on street parking so if you arent by a certain time good luck trying to save a spot for guest.Good luck renting here. Convenient for location and commute. But very inconvenient to live! Choose wisely.

Roaches everywhere !Whatever how i clean..(everyday) they will come back after 1-2 days !I tried clorox,bleach,spray(everykinda bug killer) NOTHING !Super disgusting! Thats the only word for this......I hate open my cabinets cuz Im scared how much roach gonna be there again!Only in the kitchen wich is super super disgusting where the people cooking and stuff!!!I really wait to move out from here....

Initially it wasnt bad, considering the location, which is pretty close to anywhere else on the island. I can get to downtown offices in about 20 mins. in rush hour traffic by using shortcuts I know about. The view from my living room window is of the beach and the ocean. In the 7 months Ive been here, other than the tiny invisible ants, I have seen no bugs. Ive lived in Hawaii all my life and to NOT have seen a B-52 in that time in my house is amazing. And I do keep my house very clean. The utility bills are apportioned by how many residents there are in an apartment and and how large the apartment is. They are the least expensive, especially for electricity, Ive paid. As for Mr Lukes posted comment about gooks, breeding like rabbits, etc., I guess he wont be long for anywhere in Hawaii-nei. We are, after all, a pretty multi-racial society here. Sorry for your racism.BUT--I have had my car run into 3 times now & of course no notes to say heres my info, call me and my insurance company will take care of it. I take pride in my car and Ive worked hard to customize it, only to have an inconsiderate jerk of a neighbor pull into it 3 times in 7 months. I read the other complaint about this same issue from someone else too.2 mos. ago, my son accidentally locked us out of the bathroom. We only have one & it was 3 am. Called after hours emergency maintenance person who told me it wasnt an emergency. Had to walk to the pool to use the broom. Next morning one of the leasing office staff called maintenance who told him it would be $50 to open it. I know most people can open the inside locks with a paper clip or ice pick, its not a locksmith job. The deadbolt I can understand (kind of) charging to unlock the door. But a freaking bathroom door? No way! A friend was coming at 9 am and he unlocked it in less than 5 mins.Maintenance--with the exception of that one man--has always been prompt professional and polite. The grounds are generally clean though some of the other people who have dogs need to remember to clean up after the dogs.The laundry rooms charge too damned much for washing and drying clothes. They dont allow a/c units and the ceiling fans in the b/rms are good but there is no cross ventilation in the lvg rm and no ceiling fans so it gets really HOT. Also, no dishwashers, the fridges are old and cheap and ditto the stoves. But they are gas so that gets extra points. Also theres a well-equipped, well-maintained gym, volleyball courts, BBQ area w/ good grills, and 2 swimming pools.The place used to be military housing--like the housing across the freeway at AMR--that was bought out by a real estate investment firm, re-habbed as cheaply as possible and rented out to anyone, military or not. There are several rental housing projects on Oahu with the same story. Here, Ewa Beach, Kapolei, Kaneohe--all former military housing now owned by large, mainland companies who dont care about the quality of peoples lives very much. But they do make major $$ from people, many of them military because the military housing allowance for Hawaii beats anything that most local people can pay. So they jack up the rents accordingly.The rent is EXORBITANT for a 2 bd/1 ba apt. Even in this location, its too high. To hear that come my lease renewal date I may have to pay way more doesnt sound good. And not to have a garage, deck or balcony, a/c, Makes me want to start looking again. NOW!**I moved from here 9/2016 after existing in this hellhole far too long. They were INCREDIBLE a**hol** when I was attempting to get moved out, my apartment cleaned & all the rest. I had hired the company they use to clean. They found out & threatened to cancel the companys contract if they cleaned my apt. The company canceled out on me regretfully. The result is that I left all the stuff I didnt want & turned in the keys. They never had the slightest intention of refunding my deposit. The one person I trusted in Resident Services told senior management I hired the company they use to clean for me. Worth it to be gone.

They were very helpful with assisting my sister to get her apartment Asap. Ask for Ms. April she is very helpful. 5☆☆☆☆☆

This was by far one of the worst places to live on Oahu! Kalihi Valley is better than this place. They come to your doors around 1-2 am and post warnings or complaints while your sleeping because they are afraid of confronting their tennants. They raise the rent every year by around 200-300 dollars with no reason! the utilities are scamed because the whole building splits the bill, in other words that neighbor that has 20 people living in a 2 bedroom apartment, yea your paying for their water and electric. Also the washer/dryers are always broken and takes weeks to get them fixed causeing you to have to go do laundry somewhere else. too much to explain.DO NOT RENT HERE!!!

Cant use our local faucet outside the lawn to do a dog bath. Sorry they cant find a reason why.

Pet friendly. Close to the highway

False advertisement...the complex are dirty, the laundry facilities are always broken, and this is the icing on the cake our neighbors had6kids and they would urinate on our stairwell oh and not to mention defecate a couple of times too, the worse experience ever. Look elsewhere!!

I urge everyone to never move here. If I could give less I would. You will be extorted for every penny and will not be put on their radar unless you pay for the new, overpriced apartments.

Used to live here about 10 years ago...it was bad then, guess still bad now....one star for the great location...back in 2006 there was no a/c, no laundry, my car got towed over 20 times for no reason...parking was a hassle...

The worst apartments I have ever lived in! Ive scheduled appointments and they dont follow through. They necer have my paperwork in order and always say I somehow owe them money when I pay the bills they give me. Beyond irritated with this company and dont recommend it to anyone.

Loud if live by main drive up, windows suck only jealousys in bedrooms, bad floors, nasty sidewalks and stair cases need to be power washed, pool needs work, towing everynight at 1 am so loud the trucks, so picky with parking and 25 a week for parking pass and only park by gate long walk if u live towards the back,lousy security, messy laundry rooms washer and dryers often broken (ran by bad company) the grounds keepers do well with maintaining what they can.

Overpriced, unfriendly staff, bad security, a lot of crime and stuff happen here, and the laundry room is very bad at washing ur clothes, its overpriced, and to top it off the only thing good about it is its by the best school red hill elementary and its in a good location but overall is sucks

Horrible place to Live!!! Omg!!! the security is terrible and the staff is very rude!! I hate that place!! people drinking beer and doing drugs in the pool area.

Dont expect guest company. If you get a guest parking pass (for a fee of course ) the lot is at the bottom of the hill. They tow without mercy otherwise.

This is NOT affordable housing any longer.

Parking is a nightmare. My car was just towed for parking in an area that is NOT marked as restricted. They claim they called but I have no record of that on my cell and no voice mail. I was given no reason as to why they didnt just come to my door and tell me to move my car.

Ive stayed in worse apartments, paying more $ per square foot

1695 a month for rent. Not including utilities.