I have several calls and email exchanges with Tim (owner) and Kelly (their office person) for carpet cleaning, confirmed the prices (incl. rooms, stairs and edges) before making the appointment. Tim estimated on the phone the total area was about 800 sf, the actual sf is 625 sf. When Tim was here he wanted $70 more than what they said for 800 sf. I went ahead anyway with him because we didnt want to wait, and Id like to give him a chance. He used rotovac machine which was one of the reasons I hired him. But the machine leaves the edges about 2 inches untouched. He didnt even want to use a wand to vacuum the edges at all, leaving them dirty. I asked him to clean the edges, at least vacuum them using his regular cleaning wand, but he refused to do that. He insisted to do the edges with much through method involving 3 special tools, and he wanted $20 for each room just for the edges. I didnt need the deep cleaning of the edges but would expect at least he use a cleaning wand to run through the edges since his rotovac machine couldnt reach the edges. A few hundred dollars I paid him with all the edges dirty untouched. He charged about $70 more and he said he used UPS CleanMaster to spray some spots, for $70? He made some weird comments about our home too.