Picture this-Youre driving cross country, car loaded front seat to the rear. You pull away from the hotel, the engine light comes on, the engine starts sputtering, and you have no idea whats happening.That happened to me this morning. In Henderson, NV. No idea who to call. I hop on my phone and Duaines Automotive comes up. 1.5 miles from where Ive pulled over. 7.30 in the morning. I sputter my way over there, walk in, and spill my sad(to me)story to Carl Brown, the owner. He gives me his full attention, doesnt interrupt as I over explain my plight, and says he can look at it around 10am. I wander off and he calls at 9.30 with an explanation of the problem. Bottom line, I was out before noon and back on the road. Thank you Carl, for fitting me into your full day. They were booked(you could tell) and he not only fixed the issue, cylinder misfiring, replaced, they also filled the engine oil, which was too low. If you are even remotely close to Duaines, give them a call first. If I lived here, Carl and his crew would be my go to car whisperer.

I love Carl 😘 hes honest. And doesnt rush to get it done right. Prices are fair. RUN TO. BE FIRST ON LINE. HI CARL

Honest and expert! Such a nice experience! My car is now running perfectly!

They did the job better than anyone has

From simple oil changes to large car repairs this place has never let me down. They are always honest with the repairs that need to be done and fairly priced but the best part is you leave with the piece of mind that everything was done correctly and professionally. Make sure to call ahead to check availability because they are such a great place they are always busy.

This place is an amazing shop! The staff are professional and very knowledgeable. If you have anything wrong with your car, I suggest taking it here.

Great service and reasonable prices. We can trust that they will not pressure us into repairs that are not needed.

I went to Dwane for a problem I was dealing with from another company. Dwane explain everything to me. In detail. Hes an honest man to me. When Dwane did a check on my car. My car was just fine. The other company gave me faults info. I will go back to Dwane again. So if you need an honest opinion. Go see Him.

Straight up great shop. Had my car here 3 times and always happy with their work. Once, they couldnt repair something because their diagnostic machine was temporarily on the fritz so they didnt charge me a nickel, diagnostics free of charge. Place is always busy so recommend going in early.

Very happy with the service and the price. Thank god the reviews I read are true. Above and beyond the service I was hoping for😀😀😀😀😀😀😀😀😀😀😀😀

A Genuine lifesaver. My nissan murano is running better than ever! My car could not pass smog due to engine light. They fixed the light and a few other repairs that now has my car performing much better. Thank you!☆☆☆☆☆

I wish I was given notice before service. I feel the owner is dishonest and greedy

This is the spot, if you dont get your car serviced here, fixed here, then...your missing out.!! Carl is one genuine guy. His team is right on point. Always going above and beyond!!!

Duaine’s is great - Carl always tries to get me in and out as quickly as possible. I’m very appreciative of their high standards and great customer service.

Fair price. Communication was great.

I took my Volvo to Carl and he claimed to know about my engine. He kept my car for 26 days and couldnt fix it. My car had to be towed back to my home, and was in worse condition. My A/C dial was broken, which was fairly new, and I had paid $245 just for the part. Carl and his wife Alicia all the most rude people that I and my sister have ever met. They never pick up the phone or returning your phone call or text. Carl told my sister Colleen, that he knew what was wrong with my car, and refused to tell her. I have spoken to AAA towing and many other mechanics, that have told me not to go to Duaines Automotive. I wish I had known that before I went there. My car was left in an uncovered parking lot and they could not even wash it. The reason I went there is because I heard about the original owner of the shop Duaine, who had a good reputation, before the shop was sold to Carl Brown. When I had my IAT sensor installed, he was not aware that he had to reprogram my ECU, Throttle and Idel, to get my car running. Unfortunately he didnt do his homework. Lorena.

Finally an honest mechanic. Great service really pleased.

Poor customer service

These guys are very friendly. We were unfortunate to break down at the gas pump...bad starter. Found them on Google and called them up. They got us towed and sorted out by mid afternoon. Sad thing for me was I was at their mercy. I can easily swap out a starter. But not knowing the area, I couldnt just get towed somewhere I could work on it. I know labor fees are high and towing is what it is. But I would never have paid $160 for a starter. Again, just trying to get back on the road. That aside, great group of guys. Saw us same day without an appointment. Got the job done. Thanks.

Came in with a car problem, left with a car that runs like brand new at a more than fair price. Steves the best !!

Great service at affordable prices. They fixed my car and it didnt cost me an arm and a leg. Very reliable service.

Great job !!.....completing a 96 transmission job that posed many obstacles without charging extra or conveying frustration. Im new to the area, so Ill be their customer as well as refer anyone who has automotive needs. A Big Thank You!

Always my go to shop for when something goes wrong with my carGood service, fair prices, theres nothing more I can ask for

Been going here for over 2 decades. Always been fair and honest. I highly appreciate this business.

This place is great. They do their job, super helpful, they dont waste your time and dont charge you for unnecessary things. I was in and out in no time.. awesome

Our truck broke down last night and I found Duaines Automotive through a google search this morning. Not only was Bob willing to get us a quote as fast as possible, he was able to have the repairs done the same day. The issue ended up being minor but the fact that he squeezed us in to get the vehicle back to us same day was very impressive. Not a lot of businesses do that. Bob called to tell us the issue and since we needed our brakes replaced we asked him if he could do those while he had the truck and it was no problem. The price was very fair and the work was great. We will definitely be using Duaines Automotive again and again. I dont write reviews very often but I felt they deserved for people to know how great they are.

Have taken my Kia van and Hummer H3 here and have been very happy with service. As far as the review regarding bringing your own parts - I doubt any reliable mechanic will allow you to buy your own parts and bring in to install. Try that at the dealer and see what they tell you. If you buy your own parts, then do the repair yourself.

Good prices and service. Carl is very good.

Do not go to Duaines Automotive on Basic and Boulder Hwy. I have gone there for almost decade and used to recommend friends to go there, but the place has gone down hill tremendously. I brought my car in to have work done. The mechanic misdiagnosed the issue with my car, and did damage to my power steering pump while replacing parts that didnt need to be replaced anyways. My car still has the same issue as when I brought it in, plus now a broken power steering pump that leaks fluid. Of course now Duanes is trying to charge me for the pump they broke, plus now theyve diagnosed the actual issue I brought the car in for in the first place. Hundreds of dollars later and my car is in worse shape than when I brought it in. Ive been dealing with the new owner of Duanes, Carl. I tipped Carl $20 when I picked the car up the first time. What a mistake. What a nightmare. Never use Duaines!

Great work, very reliable, and honest.

Had work done here and they were very helpful.. Only been here once but it was a good experience

My mom and her friends recommended this place they are honest faithful and they take good care of their people I highly highly recommend these people if you have any problems with your car at all. They are great and honest.

Better than average ability and reasonable quality and prices.

Great Customer service

In all honesty, I am completely disappointed. My family and I own 4 cars to our household, and had been taking all of our vehicles for repairs here for the last two years. Im not sure what has happned, but this year we noticed the cost of repairs seemed to be high. After spending over $2000 in the last month on two of our vehicles here, we decided to do some research. First, we found out that Duaines automotive claims to put in parts the customer brings in, when we asked Bob to put in a part we bought locally because the cost of his part was more than double what we found, he said no, he wouldnt trust it to do the work. Hmmmm. Then we researched some more and found that they were doubling their prices in other parts he had replaced in our vehicles over a nine month spread. Also, claiming to be working 4 hours labor on a simple job and most mechanics state should have only taken 2 hours labor MAX. That means he doubled his service bill on several occasions over the last nine month span. Not sure if hard economical times has affected the honesty and reliability of this place, but definitely thought everyone should know. This is very disappointing since we were so comfortable with Duaines over the last two years and thought everything was great. But then all of this starts happening. It sucks!

They were honest about my car problem. Other places would have gouged me, but here, they simply solved the problem and got back on the road at a reasonable cost.

Great car troubleshooting and repair T good prices

Standard Clutch work & Welder Onsite. Thank you

It was wonderful, best.

Not bad (couldnt eat the tires :( )

I have been going here since 95 or 96--always reliable for me

TOTAL RIP OFF! Took car in 3 times to fix electrical problem, spent over $1,000, and it was never fixed. The 3rd time, the car broke down on the way home and I spent 3 hours in 115 degree weather waiting for tow truck. At least, thanks to Duaines, I got very acquainted with the local bus service. Had it towed to Aloha and it was fixed right away and no problems. I talked to the guy at Aloha and he said he used to work at Duaines. I guess the good mechanics are all gone from Duaines and now they just have the dregs working there. To spend that much money to not have it fixed, and having the car towed several times, Duaines doesnt give a ratzazz. They dont care if your car is fixed or not, and seemed bothered that you keep coming back with the same problem. Stay away. I think they are coasting on their past cred.

I think they are great too, I am so glad that I found them.

Fixed auto issue quickly and reasonable. .

The auto repair is honest and fair value. I have all my auto repairs done at Duaines

Love these guys

Very honest, fair, and fast!

Very good their

Honest people

Good honest mechanics.

Good service

Honest and fair