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Sunset Hills Apartment Homes
2825 Bluegrass Ln, Henderson, NV 89074, United States
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Sunset Hills Apartment Homes

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Bu
Review №1

I love this property! They keep it very well maintained and with the location, there’s not a lot of traffic so it’s very quiet. Ample parking so when I have guest over, they always have a spot. The office staff is very nice and they are very response which is much appreciated. I would highly recommend Sunset Hills!

Va
Review №2

I would recommend not moving to this apartment complex. I have had a constant headache since I moved here in August of 2020. The neighborhood children run around and scream at the top of their lungs all day long. They have also taken it upon themselves to come up our steps and hang out on our porch. I have repeatedly told them to come onto our property, but they do not listen.Four cars have gotten keyed on the property in the past few months. All the cars were parked next to each other in the same area. My car was one of the ones vandalized. The children also threw an orange at my car, which left a spot on the trunk.The other neighbors are very loud too. The walls are paper thin we can constantly hear the neighbors below us yelling at each other. Neighbors across the street are always blasting music at night.I honestly cant remember one day when it was quiet. There are always neighbors yelling, music blasting, and children screaming. Currently the children are outside screaming and I have a headache. It is 11:30 in the morning.

Ro
Review №3

These apartments are old, too much maintenance to be handled. Office people are not sincere and do not know how to handle situations, they just say they’ll fix it but do not. NOT DEPENDABLE. There was a Leasing Consultant that was very kind and ACTUALLY HELPFUL. I do not remember her name, but she was asian. IT IS ALSO NOT SAFE

Sh
Review №4

One of the best apartments i’ve lived in. Best location, a nice gym, lovely environment, and the workers in the office are very kind and sweet. I 12/10 RECOMMEND!!

Am
Review №5

These apartments were so nice our first year living here. Things have been very different lately, this complex is overrun with children who spend sun up to sundown screaming at the top of their lungs, running in front of cars, harassing residents, looking into windows and keying cars (mine included). I’m disappointed no one is taking caution with their children not wearing masks and playing closely with 10+ others. the apartment management doesn’t seem to care or do anything and the parents don’t seem to care either. This complex is so nice in most other ways, we find it so hard to stay sane here now. I hope something changes soon because it’s pushing in the wrong direction. I no longer recommend this complex to future residents

Va
Review №6

Waited 2wks after applying to get an answer back. Called a few times and said they’ll get back to me that same day and never did. Unorganized.

Ro
Review №7

I have lived here for 5 years now. I have seen management come and go. Some good some bad but I must say and show my appreciation to Lanae and her maintenance team that in this covid 19 period have went far and above my expectations. My ac unit went out and I thought it would be a quick fix. Lanae took the time to call me and let me know that her team would be here the next day to not fix the poor old ac but to replace it with a new one. As promised the crew was here the next morning did the replacement within a few hours . Nice cool air again.. YEAH!!!!!! Thank you again Lanae and your staff for tackling a problem like it was no problem. Ronney

Ca
Review №8

Sunset Hills staff is amazing. Katrina is so friendly and helpful always. Maintenance is very responsive. Our A/C went out in the middle of summer on a weekend. We put in the order and it was being checked on in a couple hours. Even though a part needed to be order, a portable A/C was brought in immediately. Unfortunately, its time to move out but for the price has been a great place to live over our 6 month lease.

Ak
Review №9

If I could give this place a -0 I would not even a 0! Where should I begin???? I won’t waist my time and explain every reason why I’m giving this place a -0 but I will tell you this do not and I repeat do not move in these apartments you will be sorry! An elderly woman was mistreated at this complex with the managers who have been in and out of there. One of the manager was laundering money another did something else who knows but you would be mind blown if you knew every detail of an elderly woman’s experience that has lived there for a long time. I won’t say much besides the fact that they will never ever tell you information you have rights to know, because they are scammers and if you can’t trust the people your renting from, that’s a huge problem. Again there is going to be legal matters settling this issue I’m talking about and just take it from me, you don’t want to live here.and make sure you keep scrolling through the reviews they are from old renters all the way till now and keep in mind there has been more managers then I can count. Take it from me if you have an elderly person or anyone for that matter thinking about moving here do not! I repeat DO NOT. You will regret it!

Eb
Review №10

Under new management and the staff is beyond awesome! They are very involved with the community, very caring honest people! Katrina never hesitates to go out her way to make sure living here is comfortable. Iris is super friendly and can always answer any questions and Eric stays on top of work orders and keeping the place looking nice! Highly recommended!

Bi
Review №11

Im counting down the days till I move. While the rent is affordable you sacrifice quality. Spend the money on renting a house rather than this property. Poor customer service, loud neighbors, slow responding maintenance, poor quality of renovations. Its not worth it living here. I have complained multiple times, nothing was ever done. Then when I was forced to find another location to live, they still wanted me to pay to break my lease...when they could NOT solve the issues. I cant wait till I move...while you save some money you sacrifice quality.

Ja
Review №12

I am an applicant for the apartments, and i must say the property is beautiful, the staff especially Shane will work for you and make sure you are given fair chance. I would recommend this apartments to all my family and friends and anyone who need housing.

Ka
Review №13

After living at sunset hills for many years, I can say that I’ve enjoyed living here very much. The neighbors are polite and friendly. That grounds are kept clean and the staff is very attentive. If my husband and I have ever had an issue it has been met with kindness and quickness. Nancy, the property manager is a breath of fresh air compared to the other managers weve had. My kids play with the other kids and I have almost no worries with them playing outside. There are community events that are coordinated by the management, and we enjoy being a part of the community here. I love living here and plan on staying for a long time.

ms
Review №14

I love our new managment team! Any time i have a request or questions they are always upbeat and professional and will take action to fix any issues quickly. Thank you so much ladies!!!

Ch
Review №15

Stopped by today to view a unit at 12:03pm the lady who was in the office today closed the window shades as we were approaching the door, did not say two words to us, she literally ran to her car. I’m assuming she’s the only staff working and it was her lunch time otherwise she must’ve had some other type of emergency that made her run to her car and drive off quickly. Not the best first time experience when wanting to lease from your community a simple the office will reopen at 1pm would’ve been fine. Nevertheless I’ll just try another community that has more than one staff, maybe someone who actually wants to rent an apartment. Oh well

As
Review №16

The property manager was extremely informative and friendly. My mother and I checked out this property and we liked the way the model apartment was set up and loved that everything is remodeled. The kids playing in the complex made it seem a bit more friendly.

Al
Review №17

Apartments are nice. Management is very helpful. I appreciate everything they do for me.

Ma
Review №18

I have lived here for around 8 months. My experience has been a mixed bag.First, I would like to state the positives. Nancy, the property manager, is a pleasure to deal with and goes out of her way to assist you however she can. Additionally, the maintenance staff is fantastic and responds to any issues very quickly. Also, the unit itself is fine for my needs.The 2 star rating is based on a specific aspect of the property itself and the people who live there. I owned a home in this area for 8 years. I thought the quality of people here would be solid based on my experience in the area, but there is definitely a ghetto flavor to those who live here. I’ve seen the police come at least 4 times. On one occasion a man was making loud threats in the complex and then charged at the police when they arrived.My main problem is that there is virtually no soundproofing between units. I live above a very loud family. Most nights I have to play white noise or wear ear plugs because I can literally hear everything going on in the apartment underneath me and I’m a light sleeper. For example, I can hear them snoring at night. It’s maddening.They’ve done what they can to refurbish and upgrade the complex, but the place is very old and antiquated. Regardless, the staff has been easy to deal with.

Ed
Review №19

Super friendly staff, they made the process super easy and was approved with in a day. Also maintenance team is super professional, had an issue with a clogged dish washer and with in hours it was fixed and I was notified via email that everything is done and good to go.

Ze
Review №20

I have been a resident at Sunset Hills Apartments for about almost 4 years and I love this place, the new manager is awesome, shes the nicest person and Im glad shes there. Maintenance gets the job done a soon as possible. the community is very quiet and friendly. I really recommend this place.

Er
Review №21

This residence service is years ahead of the program! Ive never been exposed to such a residency of all my residencies! They tend to my issues and concerns issues not only in a timely manner but they do it with lighting speed! More importantly they do it with such grace, care, and professionalism. I truly enjoy their attitudes!The previous manager(s) NANCY I remember was an atrocious representative! It is My belief that she entered false and fraudulent information to secure the position. She was a nightmare of a person.Im personally glad she no longer works here! This NEW TEAM OF WORKER IS TRUELY SUPENDAS ! ERIC and KATRINA R DA BOOM!!!!

Ch
Review №22

Love my apartment! Property is well taken care of, property manager is on the ball, always helpful and if I have any issues handles it quickly. Couldnt be happier!

Ky
Review №23

I use to live there a few years ago it was okay but they lady in the office a maybe 2010-2013 i think so shes was mean and yelled at us for taking candy but the candy shouldnt have been on the counter if people cant take it

ER
Review №24

Current resident the place is overall nice but the structure of the buildings have horrible soundproofing and you can hear outside noise 24/7 you can also hear your neighbors conversations through the walls. The area is great and the reason why I moved to Henderson but with the apartments being renovated theyre still not high end compared to other rental communities in the area.

Ca
Review №25

Nancy is the best! I swear she is a certified problem solver and so helpful! I love this place! The apts are nice the lands are beautiful!

ki
Review №26

This complex has been a rollercoaster for my husband and I since we moved in, May 2018. Lots of negatives, but still a decent amount of positives. In a general aspect, it’s a decent complex. Certainly the rent price does not match the condition of the units inside, for there are multiple issues. Warped floors that cause stumbles/falls, windows & window screens breaking off when opened, sink disposal broken almost the entire time living there even after maintenance came, toilets often clogging, & many other concerns. The leasing agent Nancy who no longer works there was a literal crook & committed fraud by stealing everyone’s rent money, including ours, which was an entirely separate concern. Also there was nothing she could do about the floors & the AC which didn’t function properly throughout the entire summer. I’ve also seen lots of cops in this complex, at least 5 different events in which they were called for domestic problems. But THANKS BE TO GOD this place is under new management!!! None of you have to worry about the problems we faced because they are all so very KIND AND PROFESSIONAL there now, this changes my review’s rating entirely. They address any issues immediately & with great concern, especially work orders. & continuing on a much brighter note, the complex itself really is lovely. They keep it clean & kids are often playing outside safely or at the pool. The apartments have a modern styled appeal, a pretty nice pool, cute dog parks & I really loved the convenience of it all. We probably would have stayed if we didn’t need to relocate to a new part of town. I’m rating it 4 stars because it’s so worthy to be considered now with the incredible new management.

Ja
Review №27

I love living at Sunset Hills....it is a small quite community. I have lived here almost 2 years and management is excellent and so is maint. The lady in the office is nice and approachable. I would refer anybody to live here.

Fi
Review №28

Cant be more happy to live here. All the residents are great. The property is always clean and never any problems. The manager Nancy has to be one of the nicest and most professional managers who really care about her tenants. That lady keeps it real! She is always there to help you out and to be honest, as a resident, we r all lucky to have her. To bad i couldnt say the same for the other lady though who is there 1day. She is rude and seems to not care. Thats the only flaw. I definitely recommend living here...

Da
Review №29

It is the best place the management team is awsome! Nancy is the best the gym is very nice so is the pool keep up the good work guys

Ke
Review №30

Nancy was Such pleasure to work with she gets the job done,and I would definitely recommend her too anyone I know try to move in the near future...thank you!

Bi
Review №31

Nancy was a great deal of help when looking for an apartment, she gave us step by step help and was an absolute joy to work with.

Jo
Review №32

Service is awesome really helpful and nice staff Nancy does such a great job with everything

Ro
Review №33

I have lived in this complex four years now and they have changed management 3 times now. Each time they have sold it has deteriorated . I recently had problems with my door sticking with December 19th being the first time it was supposed to be fixed . I called again January 1 and again January 9th. Until now it has not been fixed. I called after hours and she said I dont consider this an emergency. I called the office and she said it is not an emergency I said I am afraid to leave because I dont know if I can get back in and it sticks on the inside as well as the outside. She said it is the weekend therefore there is no maintenance available. If this is any indication of how this company is going to run i dont recommend it to anyone!!!!

Kr
Review №34

Horrible customer service. They are never in the office, they never return voicemails and dont even try to schedule an appointment because they wont show up.

Ri
Review №35

My mother in law lives here. We were going to move here too but the place is nasty. Only nasty because there is trash everywhere on the rocks. But worst of all the dog parks they have . She couldnt take her dog because there is so much poop all over it. How do people see the trash bags and not pick up. The poaitive side is the manager is really nice and helpful and my mom loves her. Other then that i gave the one star because it tells u the kind of people who live there if they cant pick up animal poop when a trash cran is there.

La
Review №36

I lived here for about 2 years and I thought it was nothing but pleasant. Great people, great staff, and a great area. Certainly would recomend living here to anyone and everyone.

Mi
Review №37

I love living at sunset hills. Maintenance gets done on a timely manner. Its quite and in a good location. Everyones friendly and police never get called over here. And the manager is awesome. She treats you like you should be treated and will try and help you with whatever ypu need and she remembers everyones name which make you feel more welcomed and at home.

qu
Review №38

The people are quite for the most part, but the property management is the most useless, and un-experienced mess. They seriously do not know what they are doing whatsoever. Where do I start?-First of all we moved in and both showers, and the guest bathroom sink did not work. I turned on the water myself to the sink, and it took them 8 months and a whole lot of heckling to get them to finally agree to fix the showers. So after 8 months of torture and burning and freezing in the shower, they finally fixed it after I sent 2 certified letters.-Secondly, the A/C was archaic, and didnt work for anything! Single pane windows kept it nice and hot!! FULL blast A/C 24/7 and the unit still let the place get up to 85 degrees!! 2 Certified letters, and too many service calls to count, and it was finally some what fixed by about October. We absolutely hated all summer there. The qualified tech they sent out Jesus I think his name was had put our A/C filter in backwards... TWICE! Even after the first time I mentioned it, he still didnt know what was going on and that is supposed to be the simplest thing!!... They had to call in a real A/C tech, and my father who has been doing A/C for 30 years to figure the problem out for them. After that, they botched the install and the system leaked, which I knew right off was happening as it kept getting hot again in the apartment. It took them another month or two to finally fix it, but only after the same A/C company they needed in the first place came out and figured it out for them again. HORRIBLE!! We left the unit with no stains in the carpet, and normal traffic wear and tear, and did a walk through with the useless office lady there, who is almost NEVER in the office during business hours anyways (making it very hard to get anything done or pay rent or anything) and her response to the carpet situation was, Im no carpet expert, I will have to get it estimated. WE PAID $150.00 FOR CLEANING FEES MOVING IN, and $150.00 FOR CLEANING FEES MOVING OUT!!! We also cleaned the place immaculately. We were out on 11/30, and handed over the keys, because we just couldnt take it anymore there. We moved out early, and had to move the power over as well, and they didnt even want to turn the power on the last few days or even on the 30th so that we could clean it!!! I still havent heard a word on getting my deposit back. We paid $300.00 in pet deposits, (1 small dog), and we paid $925.00 in deposits on move in. Let me mention that Im 28 Years old, and have never once had to pay a single dime of my deposit to repair a single thing. Ive lived in two apartments, and rented a house for 5 years. Do not make the mistake of choosing this place. People are moving out left and right!!! I also should mention that there were just a few pressed spots in the carpet when we left, and Ive seen carpet in much worse conditions cleaned beautifully with a standard carpet cleaner. (We did pay cleaning fees moving in and out and I asked her about that when we moved in too!)Thirdly-Prepare for ancient utilities!! Our washer and dryer were probably from the early 90s... Gross. The tubs squeaked sooooo badly I felt soo bad for our neighbors because we showered late at night sometimes, and it was so loud!! They should have filled the bottoms with expansion foam so that it didnt do that. They went cheap, much like everything else in there. I asked them to replace the door sweep so that bugs cant get in and the A/C could perform better, and their response was, What is a sweep?? Are you serious?? I had to show him how to take off the door, and put on the new sweep. (Keep in mind, this was done in June, along with the other repairs that I had been asking for since we moved in.) I still had to include all these things in certified letters before they lifted a finger though... If it costs them money, they wont do it!! Im looking forward to getting 3x my deposit. Protect yourself as I have and take plenty of documentation in your stay at the circus. GOOD LUCK!!

co
Review №39

Ok so there are some thinks that need changing around here. I have lived here for 1 1/2 years and with out fail the gardener come here about every 2 days at 7:30 in the morning. So if your going to move in, practice sleeping with a leaf blower or 2 next to your window

Aa
Review №40

This place is horribly outdated, single pain windows that do not seal, extremely antiquated A/C units, the amenities are lacking horribly, instead a putting money into proper upgrades they are only trying to polish a turd.

gl
Review №41

Love management

Information
29 Photos
41 Comments
3.7 Rating
  • Address:2825 Bluegrass Ln, Henderson, NV 89074, United States
  • Site:https://sunsethillsapts.com/
  • Phone:+1 702-361-5100
Categories
  • Apartment building
  • Apartment complex
  • Apartment rental agency
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:Closed
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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