Had a horrible experience on my very first visit. I took my 2020 kia soul in for an oil change the people were friendly but the technician some how managed to spill oil all over the engine bay and down the front of the car.. there was even oil on my sunroof? He didnt mention that fact that there was a mishap filling my car with oil just said ok your all set. Maybe this is a common thing here. I noticed oil all over the hood as I was walking to my car and i was like what the? Opened the hood and couldnt believe the mess I found. From the radiator to wiper tray the entire left side of the engine was covered in oil. I wont be back.

They gave me a great price on new tires, did an oil change, new windshield wipers and checked over my car and took care of everything for me. My headlight covers were so clouded over that my headlights were practically worthless. They cleaned and shined them up better than new! I was astonished! They are professional, courteous, honest and kind. They offer very reasonable prices. This is the first time I have used them....friends had referred me to them. I wont go anywhere else in the future!

Great job replacement of water pump. Excellent repair from mechanic. On the expensive side. Professional and friendly staff. Amount of time reasonable. Great job on caliper on front drum brakes on back and rotors in front brakes.

Employees are friendly, very welcoming. They explained things very well. All in all, great experience. Definitely will be going back for future services.

I went in for a Smog Cert, I was referred here by another test facility because their test equipment was awaiting repair.I had a an experience that really “floored me”!!!Every person I dealt with was friendly, respectful & courteous beyond belief!! They all definitely had a good sense of humor and made me feel sincerely welcome. There were 3 other customers who were experiencing the same professional courtesy that I was! (SO MUCH MORE PROFESSIONALISM THAN A DEALERSHIP! My experience will definitely be shared! Thank you so much Meineke!

I’ve used this shop several times before for other vehicles I brought him a new Dodge truck and was not consulted prior to the service of what viscosity the check was going to use he assumed I wanted 530 because that’s all they carry he told me and that’s what they put in majority of vehicles which is unacceptable because my Dodge clearly calls for 1030 unless I’m operating it in below freezing temperatures I went back and talk to him and he assured me that would be OK even though I looked in the computer and saw it listed 1030 for temperatures above 32 which in California we clearly are 90% of the time after talking to my buddy Mike who is a mechanic at a local Dodge dealership he assured me that with a truck like mine with higher mileage I absolutely needed to run a heavier viscosity in order to not damage my engine and bearings.So I return to Meineke however there are you close to the day while before 5 o’clock which was interesting so I had to go across the street and have a complete oil changed the same day is doing my service with my Meineke! I planned on stopping by in the next day or two to ask for a refund but this might expedite the process.....

They very courteous an even took time in there lunch. My family an passing service animal were in the vech at that min. Fixed up the prob w tires an now for a new service animal . Ill never forget. Mr wrinkle ; ret

I was referred to this store by a friend and I couldnt have been more happy with the service. I walked in and talked to Carlos the manager, told him I was moving to Kansas and traveling with my horse and horse trailer.(traveling alone as a single woman). As soon as I brought my truck in he addressed my concerns. Everything that he and his staff did was on point. I completely have faith in the service and because this is a Meineke my warranty is good all over the states. Thank you for giving me the confidence to travel half way across the country...

Wonderful service, solid pricing. And she even laughed at my blinker fluid/flux capacitor dad joke. I shall use them again for sure.

Great, honest service. Water pump replacement. Fair price. Diagnostic on point.

I was buying a used car from a dealership in Hemet which is not a town I am familiar with. I wanted to pay a reliable, reputable, trustworthy mechanic to check out the engine in a car I was considering buying. I called Meineke and they said they could help me. I brought one car over and advice they gave me prompted me to do more research on the car and I ended up not buying it. I feel Meineke helped me avoid what could have been a very costly mistake. I brought a 2nd car to them 10 minutes later and again, they took me right away, did not charge me an arm and a leg (very reasonable price). This time, the engine received a great report so Meineke’s inspection, plus the CarFax and AutoCheck reports helped me make a wise, excellent used car choice. Meineke staff were professional, easy to talk to, friendly, and most of all -knowledgeable and honest.

Very Great Customer Service! Reasonable Prices. Carlos is very Helpul and Honest I would Recommend this place to Family and Friends. The timing belt on my car ripped off when I was about to leave the shop due to being old. Melissa was very helpful in picking one up for me and carlos along with his other employees fixed the problem and I drove off with a new timing belt my car is running nice and smooth now. Thanks Guys u guys make a good teamwork if my car needs other services in the long run Im definitely coming back to you guys keep up the good work😉From: Esmeralda!

This place has 5 stars because it is well deserved! Went in because we were told we needed to replace an entire oil pan on my Mom’s truck. The mechanic looked at it and said that wasn’t necessary and fixed the “real” problem. No trying to upsell or say you need something you don’t. Honest, friendly and fixed our issue right away. Thank you for being an up and up mechanic!

❗️❗️❗️UPDATE ON REVIEW❗️❗️❗️Took my truck to off-road warehouse today to be aligned and they had no problem doing it in under an hour. NO EXTRA PARTS NEEDED.Meineke in hemet will try to scam you for unnecessary parts and then charge you for nothing. Either that or they are to incompetent to do simple vehicle tasks. They won’t give you a paper of how your alignment should be and how it is now either. Just save your time and money and don’t come here❗️❗️❗️❗️This is a major complaint about this location in specific. Firstly, I made an appointment to get my tires aligned on my vehicle. I was told the wait time would be an hour to get the job done. I agreed and I went to the store while I waited. An hour later I get a call saying that my vehicle is ready to go! When I arrive to the shop they let me know that it cannot be aligned because it needs a camber kit. I then called several big name truck shops such as SoCal super trucks and off-road warehouse. They told me that there’s no possible reason that I should need that kit in my truck. I let meineke know I was not willing to pay because my vehicle did not get the job done that I went to get done. They forced money out of me because of the hour labor that they did. As I’m driving home. My vehicle is much more unaligned than what it was before the visit and there is now a crunch sound in my front driver side suspension. I’m very upset that I had to give this shop money and left with my vehicle worse than what it was before the visit. The front desk tech got very aggressive and angry when I told him that I should not have to pay.

Took my Cruze in to get power window repaired. I did not have appointment, they took my car in right away and got it fixed same day within few hours. Good customer service, good price good work.

They were absolutely amazing with my car, as it did not pass smog the first time. But with the help of Carlos he was able to get it to pass. I was only charged the regular smog fee and $10 retest fee. It was well worth the time that was spent. Melissa in the office was very helpful and friendly. Just all around a wonderful experience.

Super efficient front desk! No up-sale.just clean transaction in -n -out.5 Stars!

Brought in my car for a smog test, I was quoted a fair and reasonable price and estimated time for the work (30 minutes). The total price was what was quoted and the work was completed in 23 minutes. Staff was courteous and made the atmosphere light and less stressful then what bringing your car in for service is usually like. I will definitely be back for future work on my car.

I waited ten minutes before being acknowledged. Front desk was talking to a friend outside. My oil still looked grimy after service. I will not visit this location again.

I always go to meineke for my cars needs. I am satisfied with their services and their prices.

I really want to thank the shop manager Carlos Hurtado in Hemet, CA and his team for their professionalism in servicing and repairing my vehicle.. At first I wasnt sure they would be able to repair my vehicle...I had to leave it overnight. With some ingenuity from Carlos they were able to figure it out and solve the problem. My experience with them was laughable and unique, but enjoyed every moment of it. I would recommend his team of mechanics to everyone. Thanks again! GOVERNOR Slim

Response to owner: Well according to the attached picture that I was emailed the appointment was confirmed, so I guess you guys just need to stop using the online system to schedule appointments. People that take the day off of work because they have to. Have you ever wondered if the person taking the day off doesnt have any free days to go and have their vehicle checked out? I was a customer, I arrived at the shop at the scheduled meeting. This is a review of my experience there, so dont be calling it a hissy-fit. I am only stating the facts of my visit.Response to the owner: I do not know how you claim to know me since this is the first time I tried to take my vehicle, stop making stuff up and let me know upfront that you guys just have poor service.I booked an appointment on Sunday for the following Tuesday. As I arrived and checked in I was told that they were overbooked and to bring my car in another day. I had to take a day off of work to be able to make this appointment. Its not that I booked it the same day or anything, maybe they just dont pay attention to the appointments they have for the coming days. Went to another car center same day and they took me in.

I thought it was awesome service and people were very nice and helpful.

Needed brakes for my husbands car. The front office person, Melissa, was very friendly and efficient. John did our brake inspection and the brake job in a timely manner. Both were very pleasant to deal with. Honest, professional, outstanding service! Thanks John and Melissa!

People are awesome and very professional. They are honest and I trust them completely when they work on my car. Good job boys!!!!

Everyone was friendly and prompt. I will be back again for sure.

Great experience,Great people,Great service thay value you as a customer. Melissa is Awesome. A good person and real helpful. She will help you with anything,vehicle wise. Im greatfull. 😊!

They said they were unfamiliar with working on 76 ford Granada brakes. I worked on cars for 20 years and I worked on old and new. Never had an excuse like that Poor Excuse for a mechanic, I would not let them work on any of my cars with that poor excuse . You are working on brakes. Brakes are brake, poor excuse for a Mechanic

Very professional. Ive been there about five times now and never had a problem. Theyre straightforward and never try to upsell you anything.

The hole staff is very friendly and they have good prices

#1...Monzur, Carlos and Melissa and huge assets to Meineke..I always look forward to seeing these wonderful employees when I get my car serviced..They go above and beyond to make sure vehicle is in excellent condition before leaving ...The best so far that Ive dealt with...thanks Jennifer Akhtar....#2...Im here at Meineke on June 7,2021..and these people here are always professional, I look forward to coming here because theres never been a time in the year that Ive come in to get a oil change that anything less than professionalism or kindness has been given. Also to say they make me feel so comfortable every time....Carlos, not to mention Mansur and Michelle are like family and they treat their customers like family as well...Thank you guys for taking great care of my vehicle...If your not coming to this location to have your car serviced than you probably dont love your vehicle very much...lol

Melissa was very helpful.

Very professional and upfront about service issues and cost. They do what they promise without surprises. The manager went out if his way to help me save money. I recommend taking your car to them.

The service was excellent. I was in and out.

Great price! Fast Service! Friendly! Social distance seating in the lobby. Will definitely continue taking my car there for service.

I had them replace all 3 of my motor mounts which one was a transmission mount as well. Then ive had them do my valve cover gasket and a oil pressure engage switch. I highly recommend them i have never had a issue with my parts or service.

I called Friday morning and asked if I would be able to make an appointment for a tune-up they said sure can you bring it in within an hour I did I told them that they was misfiring in that I need to tune up so is it okay should be within 2 hours I guess it took a little longer but they finished my car said yes it did need a tune-up and they also let me know that I would need control arms they were really nice and I do recommend I gave them a four-star because it took 4 hours opposed to the two hours but doesnt that they were great everyone was friendly so really it is four and a half Stars

I found the people that work there to be pleasant and knowledgeable and efficient and pleased with the service and the price the receptionist was exceptional she tried to see that I could get the best price offer available she was very very pleasant I’ve been a customer of Meineke before and And hope to do business with them in the future‼️

Everyone here is absolutely amazing, friendly. Curtious, prices are perfect, and quick. Definitely recommend. Thank you guys for going above and beyond on my car. Ill definitely be back.

Good service just need to be more aware

I hate writing negative reviews but, in this case, I feel I must. I had an 8:00am appointment for an oil change and tire rotation. After being there over an hour and a half, the work was finally completed. As I was paying I told the guy ringing me up I had a coupon for $15off and showed it to him on my phone. As I was signing the receipt I noticed he hadn’t applied the discount. When I asked him about it, he said he didn’t know how to refund the difference, so I just let it slide. After I left, I stopped at the gas station where I noticed my tires hadn’t been rotated. I called the shop immediately to which they replied they hadn’t done it because they didn’t have a rack available. Funny they didn’t mention it at the time or charge me accordingly. Pretty terrible experience.

Very friendly and professional. I reccomend this location and will definitely be taking all my business to them from now on.

Excellent Repair work, Highly qualified Experienced Mechanic, Job Well Done.

Great service and friendly staff.

I got quoted one price of $250 from CarolAnd because I was a woman.Was $500.00 once i got there to drop the car off.😱😱😱And the price was still going upAnd all i wanted was a tune up and oil change

It was great Gilbert who worked there made me feel so comfortable. I came home and told my mother and she told me to take her car in today he explained everything to me in a way with that I understood it and pointed out the the things would need to check

I found myself on Sat. morning unable to shut off my vehicle due to faulty ignition switch. I am new to the Beaumont area so searched online & located Meineke open + good reviews. I called and spoke to Nick the shop manager who said come on in & we will fit you in. I was greeted by other very helpful employees. Short time later Nick called around & no ignition switch available. He promptly took apart my dashboard & located the issue. Repaired it with a clever fix and I was on my way at no charge. Needless to say I was extremely impressed and grateful for their professionalism and kindness. Thank you again Nick and folks!

They still your money there, dont go there.. you take your car there for something and they will start giving you other things to buy DONT TAKE YOURE CAR THERE you will regret it trust me.

Friendly professional service., it is evident the management and staff. Care for their customers

Very happy love Meinieke

The staff was on it, super friendly and accommodating to my son even gave him a cracker to munch on while we wait. I so appreciated their customer service, hard work, and kindness during my visit to get a tune up and oil change for my car. It was also cheaper than any other place I called in town and my car feels great. I will be back again in the future.

Good experience. Thanks

Hello team,Thank you for the care provided to my car.One thing I wanted to improve on or encourage is that anytime you see something wrong with the car, I guess try to show it the customer right away or at least when something is found, show it to them as soon as missing part or problem has been diagnosed and actually bring the customer into the car.And if you are recommending a part to be changed. Bring the customer and show them that before it was agreed upon!This will bring more customers for you guys. Thank you.

I’ve taken both my trucks there for their oil change And was offered an Engine flush for my older truck. Great looking out. Keep up the Great Work.

Top notch repairs and smog check ..Best crew of mechanics around!

Wonderful customer service. Lady that worked there was friendly and very nice. I will be coming here again!

I would like to say that you have a Awesome Staff😊i would recommend your business to anyone.

Top notch customer service.

Fast service great WiFi

I have been bringing my cars here for years. Must be new management again. I have dealt with new management here a few times and all has been good until yesterday, December 20, 2019. I went I. For an oil change and this is the first time that my tires were not rotated and the air pressure not taken care of, one tire was 34, one was 32 and the other two were 30, I’ve always left there with all tires at 34. Also I have always left with the front floor boards vacuumed and windshield cleaned. Maybe their policy has changed from what it’s been for the last 7-8 years.

Everytime I try and use a coupon they tell me there is so many things wrong my car but the two times in between I went for service my car was perfect. Then on top of that they charge a service free for every little thing. I will not be back.

Been coming here for years. Always great service

They took care of me and my vehicle the way any customer should be treated. With respect and the upmost care. Would recommend this place if you ever need something fixed or inspected this is the place to go.

Always have a great experience there. Gilbert is the best.

I was not there while they were repairing my water pump

The best customer service !Great place to take your car come here again and tell friends and family.

MY CHECK ENGINE LIGHT CAME ON AN I DREADED HAVING TO TAKE MY CAR IN. BUT THE STAFF MADE IT A VERY PLEASANT EXPERIENCE! ESPECIALLY MARCOS & JOE.... ME BEING ON A BUDGET THEY MORE THAN WILLINGLY BROKE IT DOWN TO ME FROM TOP PRIORITY AN DOWN. THANK YOU GUYS. I RECOMMEND MAKING THIS YOUR FIRST CHOICE .

Had a great experience at Meineke Car Care today I had a 10 oclock appointment showed up at 9:45 am walked in the door was immediately greeted the gentleman was on the phone but took time to acknowledge me said hed be right with me I informed him of my 10 oclock appointment no problem he asked for my keys told me to have a seat and that hed be right with me as soon as his conversation ended on the phone which was about a minute he got me to sign the work requisition and boom they took my car in and I was in and out of there in about 20 minutes no high pressure sales nothing they did make me aware and brought to my attention some issues about my car that should be addressed as soon as possible which I was already aware of but it was nice to know that they were looking out for me . So overall great experience I will definitely be back for my next oil change. Thanks guys!

Ron,Sam, CarlosAll are very kind to you and do their best to help you with your needs to the best they are able. They took the time to check my car without a appointment which help me a great deal. I not only take my own car to Carlos but i also take my other family members to him. They ve always done a good job. Thanks Guys.

Wonderful experience at my neighborhood Meineke Store. The guys at the Meineke in west Hemet always take care of my vehicle needs. From oil change to brakes; tune-up to tire rotation. The crew hasn’t failed me yet in fixing my cars with the utmost care.Thank you again Marcos, Ron and Team.

They are very thorough and very helpful. A little pricey but worth it. Definitely going back.

Very good service on time professional honest people thanks

Hemet location, the guys there are awesome, saved money on a oil change on my wifes and my car .

Rates not quoted when asked over phone and once upon arrival wrong service was drawn up on ticket

Not a long wait super friendly and definitely will be going back.

Went in for an AC recharge, got exactly that at a good price and Carlos told me what I could do on my own time to make it perform better without having to go to a shop.

Hemet meineke car care center is the best place anywhere to get your oil, brakes, etc done. Very inexpensive for full synthetic to and they have never gave me any issues getting my oil brakes and ect. done there! My grandfather always goes there and has for years I’m glad he refered me to them! I won’t go anywhere else but meineke in hemet on west Florida ave!

Prices are kinda higher than usual. Not all services can be performed there but the staff is knowledgeable and will help as much as possible

Very profesional staff, super friendly

Very happy customer! Needed front brake pads and after several calls to various places around town I decided on Meineke. Best decision ever. The staff was friendly and knowledgeable and they got me in and out in about an hour. Best of all, their pricing was MUCH lower than others. Great service at a great price, what more could you ask for!

Since my last review was removed, im posting a 1 year followup review. I took my car here when i lived in hemet. May 18th i took it in to have the brake pads replaced. While the manager was friendly, an hour later i got a call that not only did my brake pads need to be replaced, but so did my water pump and both axles. I agreed to let them change the break pads and left my car there (it was supposed to be overnight and turned into 4 days) to have the passenger axle fixed. Iwhen i picked my car up i drove away with sqealing breaks, but given i was TOLD that breaks will sqeak a while as they break in i shouldnt worry about it. 2 weeks later i called and said i was concerned that they hadnt stopped sqeaking. I was told they couldnt get me in for 2 more weeks. Frustrated i took my car elsewhere. I had a trusted mechanic look at my car and found out that my brakes had been installed backwards, thus resulting in me driving 2 weeks on them wrong and wearing the rotors wrong. I was shown that there was NO issue with my water pump (still perfect to this day) and that my driver axle was slightly cracked, but still drivable for 3 more months. This shop took $350 from me and i had to pay SOMEONE ELSE to fix my car because this shop would not repair thier own mistake! Now its a year later and my rotors are in need of replacement because i drove on them wrong for 2 weeks and wore them incorrectly because no one at this shop cared to fix their mistake. I contacted corporate TWICE and was told theyd look into, and never received any response. No compensation for their mistake, no offer to fix it... nothing. Now 1 year later i have to pay someone else the money AGAIN to fix my car properly. I am considering contacting the B.A.R. as a result of this negligence. I just want my car to brake safely, and I shouldnt still be chasing this 1 year later. DO NOT LET THEM WORK ON YOUR CAR!

Do not bring your car to this location . Originally went in for a oil change. Later received a call that the car needed break fluid change, power steering fluid, and transmission flush. They performed all 4. For a little over 300 bucks. Less then a month later my breaks locked completely vehicle was not drivable. Sure enough there was no break fluid, there was no leaking in my drive way where I normally park my car or anything abnormal. I took it back to the shop the new diagnostic was the break fluid valve needs to be replaced for a cost of 500.00. Or maybe because someone did not due their job right??? So according to them there was nothing that they can do because the break fluid oil was so dirty that things like this happen?? This place sucks!Your company is useless even if we email or call the 800 number there was no resolution period!!! Instead thanks for your feedback really it was a compliant.

Great job. Great service. In and out quickly and the price is always right!

My husband and I had a dead battery and walked over to the office and asked for help, the Gentleman who work here are so kind and generous and welcoming and did not hesitate to help us and get us back on the road. Thank you so much.

Carlos helped me every step of the way. I always feel confident that I am being dealt with fairly and with honesty.

I went to this Meineke today to inquire about my ac possibly being recharge. I ask the guy can you take me in now he said yes. So I watch them mess around for a while. Then when the guy finally decided to take my car to the back. I ask Id like to watch the work being done. He said no you cant see it. So I took my business elsewhere. I was really suspicious when he said no I cant watch you do a job that iam paying for. Be aware I would think twice about taking my business here. Obviously they have stuff to hide.

Just went here for a basic oil change. Pulled up went inside, and when they went to drive my car in the garage it wouldnt start. (1st time having this problem with my car) 10 min later they found out it was a $20 part fix. No extra cost! No complaints 😁

Made me feel welcome. Great service. Got me out in 20 minutes.

Carlos and the team are wonderful and care for there clients. I have been going to them since I had a car in 2015.

Great service and price. Best in town. Appear to be honest and capable.

Staff was great friendly. Went in for an oil change. They were very busy but still got out in 45 min. Had a free 21 point inspection. And no pressure for any extra goods. Thanks Carlos and staff👍👍

Great

Great place with excellent service. Marcos and Carlos really explained the service and did what they said they were doing. Will even let you watch as they do it.*Ralph from San Jacinto*

I have used Meineke for 3 different vehicles over a 5 yr span. Very friendly and helpful staff. They do get busy, but try their very best to take of the job as quickly as possible. They even took care of my mother and did make a small mistake and corrected it without any hesitation. Thank you Meineke!

Ronald and his staff know the value and meaning of customer service. Thank you!!!

Great customer service through out my service and I will definitely be back! Thanks for great service and friendly atmosphere.

Always use this place for all my automotive needs Ron, Carlos and the owner some cool people honest...

Very nice people good service fast I will be back

These guys did a great diagnosing and repairing my vehicle for a reasonable price. Highly recommended.

👍