They were very friendly and courteous. They left the area they were working cleaner than when they arrived.

We had Jerry look at our older furnace and he spent time evaluating what needed to be fixed. With the age and costs we went new. The following day Adam and Tyler showed up and went to work! Best crew I ever had on a job. Clean and friendly. Not the cheapest, but would do it again for the job well done!

Jerry was out today, cleaned and inspected our furnace. While checking the furnace he explained what he was doing and what he found. He made recommendations for the future.He also explained the different water heaters and said ours will need to be replaced in the future.Jerry is an asset to the company, friendly and very through.I recommend him and the company very highly.I will be contacting them when I need replacements of my furnace and water heater.

Amazing. They called when they said they were going to. Gave me some time to get home from the office. Fixed the issue quickly and with no mess. Service was friendly and courteous and the price was fair. Would definitely recommend.

Duffett came to our home to give our Air condition a check over. He cleaned it out and found a couple problems with the unit. Spent time explaining to my husband all the options, so he could make the best decision for our Air conditioner and our pocket book! Very professional!

The workers were neat and cleaned up after themselves. They explained in detail what they did and what they found and what needed to be repaired. Since I am a senior and on limited finances, I need to shop around for the best price on repairing my sewer line.

Always prompt and courteous. Worked with me to arrange a time that fit into my teaching schedule. Very trustworthy.

Austin W and Chris L truly went above and beyond for us. I called Reimer on a whim as I needed to get ahold of a 24 hour on call plumber because our water tank started to leak all over our floor. Austin was able to get here within an hour and was able to give us a temporary fix until we were able to get the tank replaced the next day (he actually offered to replace it that night!). Austin and Chris came the next day and had the tank installed. Both were extremely professional and so kind. I highly recommend using Reimer!

Cant say enough about the work being done or the workers themselves!! Absolutely Great!! Nick & Adam no what they are doing,& its a pleasure to have them here. No complaints what so ever!!! Ive been dealing with ur company a long time & never had a reason to complain. Thank you for being there for me.

The two sent to repair my water leaks were extremely knowledgeable, polite and respectful! Their work ethics were exemplary! They explained the issues to to me so that I could confidently make good decisions regarding my situation. And, I felt safe ! I would definitely recommend Duffett Plumbing and Heating for plumbing repairs.

Excellent service! Blake was very professional and resolved the problem quickly. He call ahead to let us know when he was arriving and arrived exactly when he said. After dealing with the issue he took the time to explain what had likely caused the problem in the first place. Very pleased and would use them again.

Kudos to Blake, the technician on my job. He was very responsive in his diagnosis and promptly arranged an appointment to perform a fix. On the job he was quick and efficient and meticulous in his cleanup. Am extremely satisfied with his work.

We had Mitch here on a Thurs, flushing out hotwater tank- Blake here on Fri- installed a faucet, Blake came back on Mon with Mike? to install a hot water tank- that Mitch talked us into- (probably a good idea- old tank was 18yrs old) - all the guys are very personable, knowledgeable and explained what was being done ect- I/we would recommend them. We had other guys in the past- all are great!

They replaced my old furnace with the high efficiency furnaces and for good measure switched out my hot water tank with a tankless water heater (the combination heater). They came in the morning, worked all day, retrofitted the duct work to accommodate the low temperature/ high moisture exhaust, set up the furnace, replaced the thermostats, and had the machine humming. No issues. Job done very well. They are responsive. I had one question a few days later and they responded with an answer in less than 20 minutes. Quite happy.

Blake & Mike did a great job installing our tankless. Blake was honest is his consultation offering several solutions to our problem. Not pushy. They cleaned up after the job was done, and were very polite. The final tankless install looks beautiful. Theyve made a life-long customer.

I cannot say enough about the superb service we always receive from our technician Scott. He gets here fast when we need help and is professional and thorough. He explains everything in easy-to-understand terms -- thats so important to homeowners like us. The products and services from this company keep us coming back. We are satisfied customers and would definitely recommend it to friends and family!

Andrew was amazing! He was professional and very thorough in explaining every aspect of what he was doing.

I have been using Duffett for about 40 years. This time was for a water heater problem. Scott diagnosed the problem quickly, had the part on the truck, and installed it. He also performed a safety carbon monoxide check for my reassurance. Very happy with Duffetts response and Scotts work.

Everything from the first visit by John to assess the situation to Chris coming to do the job, they both went above and beyond my expectations and both showed awareness of current circumstances with covid-19. Not only were they great but both very personable and put my mind at ease about the issue I was having. Will definitely seek them out for future repairs. Thanks guys!

Needed sump pump installed emergently. Chris arrived within an hour and did the installation. Very friendly and professional. Will recommend Duffett!

A great experience from the initial service call and consultation through the installation. Very friendly, knowledgeable and efficient in their handling of our system. We will gladly use them again and highly recommend to others.

Scott explained everything. He had a mask on and shoes were covered.very courteous and personable. I highly recommend him

Always pleasant, knowledgeable, and professional. Excellent work and people you can trust.

My furnace broke down during the worst cold snap in February, 2021. Technician Scott arrived the same day and after diagnosing the issues with my old furnace, gave me several options in getting heat back into my home, once again. Because of the age and major issues with my furnace, I decided to replace the unit with a 97% efficiency furnace. Scott set up the replacement right away.Dean and Adam arrived to install my new furnace on time. They were professional, knowledgeable, friendly, and answered all my questions. They insured that the new furnace was running in optinum efficiency, and did so in a timely fashion. They explained the details of the new furnace thourally.I am extremely pleased with the new furnace.Thank you Duffett Plumbing Heating & AC, for employing such expert craftsman as Dean & Adam, and a fully knowledgable technician, Scott.

They were very perfect and professional courteous, they had InstaMed a.new furnace in my home in 7 hours new duct work and even replaced the flu pipe on the hot water heater very professional and cleaned up all the mess, berry pleased with them. Thanks so much

Michael came on time. Explained options for plumbing issue, was very helpful. Conscientious of COVID restrictions. Very fair pricing. Would definitely use again.

Technician was very polite and respectful of our home.

Awesome professional install by some great people!

I received an assessment of my heating system and recommendations for best maintenance. I appreciated all this educational information.

Kitchen sink was backed up. Service was quick and efficient and associate was very professional and friendly.

Their technicians were pleasant thorough and fast!!

Cleaned and replaced furnace filters very good work. Would recommend them to anyone. Very professional and covid-19 consious.. Thank you!

Scott was very professional and knowledgeable. He fixed the problem quickly.

Scott inspected our furnace and also recommended a tankless water heater which we decided to purchase. His explanations of both were very thorough. Scott’s manner was professional. We would welcome his advice in the future.

Duffetts Plumbing, Heating and AC could not have been more wonderful. The crew they sent to install my furnace, AC and tankless water system were professional, highly skilled and friendly. All the systems were installed the same day. This company takes the time to explain and help you understand how each system functions. They stayed to explain my new thermostat, how the hot water tank works and how to change my air filter. I never felt rushed!They answered my questions and were kind and respectful. I know that I will be using Duffetts in the future.

Excellent service, i will definately go back to them for repairs.

Scott was amazing and thoroughly explained and showed why our furnace and AC unit required replacement. He was knowledgeable about the replacement choices and patient answering our many questions. The install team was just as amazing and professional. Highly recommend Duffett!

I used Duffet for replacing a sewer line and they were wonderful. Blake in particular was very knowledgeable, professional and friendly. I highly recommend this company.

I decided to pre-emptively get a new AC unit this summer. The Duffett team showed up when promised and gave me multiple options, with the pros and cons of each. He also showed me a no-cost solution to a cooling problem Ive had for years instead of charging me for a solution I didnt need.The work was done on time and very professionally. I noticed the efficiency difference almost immediately. Everything was done on time, on budget, and as promised. Thank you Duffett Team.

Duffet Plumbing is the best weve ever used! Professional and true to their estimate, personable, friendly service. Highly recommend.

Scott is great. Very professional and respectful for our heating needs.

Were very excited to join the Duffett family and are looking forward to years or worry free heating, cooling, and hot water.Big thanks to the gentleman, Jerry, who provided the estimate and reviewed our options with us. He was very knowledgeable, friendly, and patient with our questions.I would highly recommend this company to anyone needing to replace, upgrade, or service their equipment.

Needed a plumber to fix some pipes for the washing machine and utility tub. Duffett responded within the day and sent someone out this afternoon. Blake was friendly and explained what was needed to remedy the situation. He offered several additional services but did not ‘strong arm’ us . The repairs were made within an hour. We highly recommend this company.

Everyone was terrific! From the first call for repair, through the installation of a new boiler. Very responsive, helpful and professional.

After 4 cancellations from company including no call no show. Finally showed up!! Ac serviceman was great!! Plumber for water tank maintenance was very nice and talkative/friendly at first then began trying to sell me water filtration systems and tankless water tanks. After trying to sell me a new anode rod for my 2 yr old tank at a ridiculous price and we said no he became very cold / short with us . After him leaving we noticed water tank pilot light had been turned off. Luckily we were able to reignite the tank. Won’t be having him back!! Good thing ac guy and furnace guys are better!! Thank you!!

Made a weekend service call and Scott was here within two hours. He was very professional and knowledgeable. Our furnace was not able to be fixed due to safety reasons so we have bought a new one. Hopefully install goes well and our 5-star experience continues.

Excellent work by Reimer Home Services.

Scott was very knowledgeable and professional. He thoroughly explained what needed to be done and why.

These guys were the best. They called me anytime there was an issue and worked with me to make sure the job got done. I had all new furnace, AC, water tank and gas lines put in the house. We had issues with National Fuel being there when they said they would and Duffett took care of coordinating everything.

Nick was great. Worked efficiently & was thorough in explaining conditions and upgrades available. Highly recommend this business!

I highly recommend Duffet for any heating, cooling or plumbing services. I have used them exclusively for many years. Replaced and installed our two heater and A/C units along with a water heater within the past two years. Every person we have had contact with (office and installers) at Duffet were polite and professional. We are more than satisfied with all of our experiences with the Duffet team.

Scott was very professional and explained everything we needed to know in order to make an informed decision. It was great to work with him and will request him next year for our annual service.

Service was performed timely to replace a whip on AC unit. Tested AC to ensure all was OK before leaving.

Scott was very professional, knowledgeable and polite. He is a very good representativeof this firm and I intend to use this firm again (hopefully with Scott).

Service excellent. I would highly recommend.

Very professional and courteous and timely, I would recommend this company to others.

Always very friendly, helpful, nice and near, clean, wares mask and foot covers. Very nice workers.

Blake explained the plumbing issues in detail, and immediately fixed the problem. Very professional. Excellent service. Will use again.

Scott is a professional. Hes very helpful and answers my many questions honestly.

Nick installed a gas line for my stove. He was very personable and did a terrific job.

My furnace quit and someone was at my house looking at it in about an hour. The gentleman looked at my furnace, explained the problem, and then gave me my options. He was very kind, professional, thorough, and I would call them again if needed. Thank you!

Scott was very professional and courteous and took the time to explain what he was doing and answered all of my questions. He was awesome and a true benefit to your company! Thanks You! Timothy A. Hopkins

Have used this business for over 10 years. Always professional service and straight forward.

Service was great and service man was very friendly.

We’ve been customers for 41+ years. We wouldn’t have anyone else but Duffet service our plumbing and heating/AC.Blake was very knowledgeable and did exceptional work.

Tech showed up on time for fall maintenance and installed a new whole house humidifier. Did a nice neat job and cleaned up after himself.

Great service. Knowledgeable technician.

I was told that I needed my furnace replaced. I had two other companies come and look at my furnace, there was nothing wrong. I find this company to be dishonest and sexist to women.

Installers were efficient and worked clean.

Very satisfied. Serviceman was prompt and very curtious. Quickly fixed problem and offered very informative advice to avoid further problems. 24hr service was a great benefit and highly recommend Duffett Plumbing.

Always professional. On time. And helpful.

Very happy with the service !! Would recommend them !!

Great efficient work done in multiple occasions

Very good

Excellent technician was outstanding

Service was impeccable did a great job!

Scott did a great job!

Excellent service as always with Scott

Very happy with the service.

They are a Top notch with Top notch technicians

Great job

Great Job. Would refer them to anybody!!!

Great service, polite and left the area cleaner than it was!

Great service, really helped me in a time of need!

Chris and chris were amazing - they fixed my water leak and also fixed my supply lines that a precious contractor messed up on - I will keep their number saved just in case I have any other plumbing problems.

Very professional work

Well trained professionals

The service has always been prompt and professional.

A+

Had contacted two other well-known Southtowns companies to replace double sided wall heater. Both came to the location to inspect the project. The first never responded with an estimate, second was checking with his supplier (two months ago, still no response). Called Duffett, they came within a week to check it out, made an assessment of the condition of the heater, gave me an estimate on the spot after a quick phone call to the office and a week later my furnace is installed. So grateful for them actually showing up and doing the work. Thank you.