Hagerstown Ford Quick Lane has been going down hill the last 6 months or so. I’ve been coming here since September 2015- 6 years. I’ve had a Fusion, and now an Escape worked on numerous times. Never had a complaint before. But recently the receptionists have been short with me, and almost non-transparent.I got 4 brand new tires put on my escape in June. Yesterday one of them got a hole in it. I took it off the escape, and brought it down to the shop. When I got in and told them about the tire I was told it would be at least an hour and half before they could look at the tire. I looked in the garage and there were literally no cars in any of the 4 doors. Nevertheless I decided I would wait. When the receptionist realized that my tire was in the truck he said he could look at it real quick, rather than have me wait. Good news! Or so I thought.He, not a mechanic, went out and looked at the hole. He said, “the hole is too wide, and can’t be fixed.” Didn’t even take it into the shop. I asked if I would have to replace all 4 tires and he said, it depends on the tread ware of the other 3 tires… in other words, I would have to pay over $1000 dollars to get 4 new tires that I just replaced in June!So I left and headed up to a tire shop near my home. Took it in, told them the problem. They had it patched in less than 10 minutes! They only charged me $10 to patch it. Ford quick lane was going to charge me $45 if they would have been able to patch it.Hagerstown Ford quick lane is going down hill quickly. Customer service is getting worse, and to be honest they only care about screwing the customer to make an extra dollar. I won’t ever get tires there again. To be honest, after 6 years I am probably done with them altogether.

Quick lane was able to get me in and out in a timely manner. Only problem was the mechanic left black smudges, probably from his hands on my white suv. I understand that their hands get dirty but the smudges could have been wiped off.

The staff are polite and nice. But when 45 minutes turns into almost 2 hours it becomes a problem.

Fast and quick if its not a busy day. If it is be prepared to wait 2.5+ hrs even if they tell you an Hr. You have been warned

I had a transmission service done so thanks for the great service and it only took 1 hour and it was done and done right i know cause you can watch threw the glass awesome place the service writers are on top of there game thanks quick lane ford Hagerstown !!!!!

We purchased a used car from Hagerstown ford and my son was driving it and the car completely stopped on the side of the road. Rob the manger came out personally assisted him. They ordered the part it was a faulty sensor and repaired it no charge to us. Rob was extremely professional and very nice in going the extra mile to help us.

Under staff but the guys dew very well.

The individuals who interact with the customers are great. They are courteous, honorable, and honest.The mechanics who work on your car are BAD.I brought in my car for new rims to be put on. They scratched one of my brand new rims deep, about 7 inches long on the edge. They also torqued the lugs WAY over spec (double!) to around 200 lb/ft!The customer service individuals were great and took responsibility for the issues and fixed them free of charge.2 bent rims (darn potholes) initiated this whole ordeal, and to send 1 off to a company to check if it was even fixable (it wasnt) took from Monday at 7am to Thursday evening. (I blame the 3rd party company they use for this.) They then were able to get all 4 tires mounted on new rims on Friday. (scratched 1 wheel and over tightened lugs) I had them fix my rim scratch (another 3rd party company) in about 8 hours on the following Thursday.In all, I was w/o a car for about 5 total days, and made about 6 trips to the shop in that time.TLDR: customer service guys are good, mechanics need work

Just terrible service the manger there in the quick lane has gotten smart with me. The mechanics there have no idea what there are doing. I think they have came from jiffy lube. The manger there is just a terrible person. Please avoid this place at all cost. They will try to scam you like they tried with me. They told me that I needed brakes and it was going to cost me about 700 dollars. I do realize I did need brakes but at the cost no. I got them done for about 400 bucks. This place has nothing but scam artists.

Decided to purchase the maintenance program when we bought a brand new Edge just for mere convenience. The 3 years is up so my husband changed the oil and rotated the tires. His discovery is that the oil filter clearly was not getting changed regularly. The seals/gaskets were falling apart when he took it off to replace it. Sorry but that doesn’t happen in 4K miles. Makes me think there were other things weren’t done properly but makes off it was. Never buying the maintenance program again. Not even sure we will go back to Hagerstown Ford. Bought 3 NEW vehicles there within the last 8 years. Will take our business elsewhere.

Any oil change will find a $500 issue. Ironically, if you have them wait until the next oil change, they don’t even know that problem exists the next time- the whole dealership and quick lane is a scam and I’d never recommend this to anyone - go to the Frederick ford

Why isnt the car vacuum department open at 7

There have been two issues with them recently that soured me on this place. First, My wife and I were diagnosed with swollen lug nuts, so they would not rotate the tires. They wanted nearly $300 to replace them, so I purchased two sets for $10 on Amazon. My wife went there to have them put on when her oil was changed, they charged her $90 to do it. When I went in, they did not charge anything.Second issue happened a few weeks ago, the guy with the beard and tattoos was behind the counter. I had just come from visiting my wife at the hospital and was there an hour before they closed. Asking for an oil change he said You are pushing it there bud, as I have them cleaning up the bay. There was no one in the bay and I had to explain that my wife was in the hospital and I needed an oil change before I went back to work. I could then here him arguing with the tech about having to do it. If you dont want to donors changes while you are open, put a sign on the door stating a stop time for service before you close. You would think by the rudeness that people had no other options for service. I had three cars serviced there, I will take that business elsewhere from now on.

Since I use factory service on my newer vehicle purchased at Hagerstown Ford. I have them complete oil and filter changes. They dont work on appointments, so plan being there around 1 1/2 hours. Price is reasonable considering they rotate your tires and check brakes, etc . They also work on all brands, sell tires and complete other maintenance. Staff is friendly and helpful with any questions.

Great service. Trust them to do the right thing.

In the past when Ive had (The Works) service its been okay but this past week I had the service performed and the customer service never mentioned that they did not rotate my tires. They let me know that my brakes and tires were good and let me know they filled the window washer fluid after I asked if anything needed topped off. It wasnt till I got home that my wife saw they did not rotate my tires due to swollen lug nuts. I tried calling twice to ask about it but could not get through.

Got email saying next oil change was free had to pay and said drain plug was swollen had to pay stop sending false emails and text messages

Oil change, spin balance tires and rotate. Simple taskI was told no problem. Then all we cant spin balance tires Mechanical said he doesnt want to take a chance this late..... Your open till 7pm.Then comes all we cant rotate tires trucks to heavy for lift.This is same location that had my truck on a lift when I wanted to buy tires. That wasnt a problem. The only problem tires were to expensive. Manager call next day all our lift only goes to 12,000 pound. My truck only weights 8900 pounds. Sounds like someone wanted out early. Amazing I can go across town and they had no problem balancing and rotating tires.Quick lane real joke and a bunch of Lies. Said truck was sideways on lift. I was there nothing was sideways. Think twice before you waste your money here!!!

They are polite quick and I bought my vehicle at that Ford dealership.

If you are looking to get an oil change this is a great place. Allow 2 hours because it always takes longer than they say. If you want other items taken care of its hit or miss. I always have problems when I go there. That is why I am looking fo a new place.

Best service ever

A big thank you and shout out to Ben and Anthony for taking care of a difficult task easily. Thanks for your great service.

These guys always have treated me great and serviced my F-150 professionally. Their prices are comparable or better than other garages. I have a 2011 F-150 that has always been serviced there. Just for curiosity I compared prices for The Works package I get that is an oil change with vehicle check and tire rotation for $43 with a coupon...Valvoline on Edgewood Dr. $95...Pope Ave.Tire $65...NTW $59...Firestone $75.

A shop that proudly carries on the tradition of shady mechanics, up selling unneeded services and trying to replace parts unnecessarily. I dropped my vehicle for a oil change today and received a call saying I needed to replace my air and cabin filters. Only problem being I replaced them 7000 miles ago. I pulled both for inspection when I arrived home, both definitely did not need replaced. I took photos to document the scam.

Charged my wife 54.26 for 6 quarts of oil and oil filter. Left front tire had a nail in it-said he couldnt fix it-said she would probably have to buy a new tire. I went out and look tire when I got home-Took my finger nail and flipped the little piece of the end of a nail right out. The little piece of the end of the nail was about 3/16 long- no damage at all.

Have always had great service here.

Excellent as always

They make appointment that they then refuse to honor and act like its somehow your fault that they wont honor the appointment that THEY made. Go elsewhere. Fewer headaches.

Fast and friendly. Knowledgeable about the vehicle.

Terrible service They replaced a tpms sensor in my truck and sent me on my way Half way home the low tire pressure light came on. Went back and was told the sensor needed too be reset but they couldnt do it because they dont have the tool beings that the truck isnt a ford product. I was told they were gonna get the tool and would contact me when it came in. I never got a call back. Thought id give them a second chance and when i went there too get the front brakes replaced i asked them if they got that tool. I was told they did. So i asked them too reset it. Then i was told they werent able too reset it still. Instead of offering too take care of it by taking it somewhere too reset it after they replaced it i was told I would have too take it too the dealership of the brand of truck that it was. They should never have replaced the sensor if you couldnt reset it. Will never go back again.

Awesome

I had a very bad experience here. Stay away.

I have taken my car there for state inspection back in March ... Its now August and they still have my vehicle and no inspection certificate yet ... And i already have paid them over 1200 dollars for inspection and repair work ... Very poor business ethics ... Lied to several different occasions and am now seeking legal help in recouping financial losses due to their unprofessionalism with handling my business . anyone thinking of shopping here save urself the frustration and go any place else ... U will be better off .....

Robie is the best!

Awesome service!

Compare what your owners manual says against what they actually do... Also, if youre in a hurry, go somewhere else.

Quick and Accommodating

Love Hagerstown Ford

They are very friendly the only thing that the prices are very high

Very expensive, very expensive, very not recommended to come here. I changed the new beam. I sold a new low beam. Still charged US$ 123. very expensive. Very expensive and very expensive Very expensive and very expensive Very expensive, very expensive, very not recommended to here. I changed a low beam. And still I brought a new low beam. Still charged $123. very expensive. Very expensive and very expensive. Please dont come here. Thank you