If I could give zero stars I would. Please don’t waste your time with this company. I booked a rental on their website (not a second or third party) at a rate at which ‘they’ listed. Just for them to tell me they didn’t have a car at that rate but could put me in another one the morning I was supposed to leave?? They said they had tried to call me and leave a voicemail and yet I had zero missed calls. I asked her if they didn’t have any cars and she said well I could find you one but not at that rate….the rate I had found on their website, they had advertised and I had reserved a car for.. So they did have cars they just didn’t want to give me one at the rate I had already reserved on my credit card. Then the lady asked where I was going and informed me that their “unlimited” miles only covered 350 miles and that I should read the fine print…which I did and it mentions nothing about this? What a joke to call something unlimited and then say oh you can only go 350 miles, makes no sense except to trick people. Then the lady is getting off the phone and in a sarcastic tone says okay bye April…which is not my name. Now I’m stuck looking for a car the day I’m supposed to leave. Horrible advertising and horrible customer service all around. Not to mention they are still advertising the price and car I reserved on their website.I hate to say it but use the bigger companies like hertz, enterprise etc, they may be more expensive but it’s worth it to not be screwed over in the end, I’ve had much better experiences with both companies.

I rented a Penske truck and got a confirmation number and came to pick the truck up. The lady behind the counter, who I believe to be named Denise, was SO INCREDIBLY RUDE. She would not listen to the fact that I had a confirmation number, would not listen to a word I tried saying, and instead walked away and said this conversation is over. This is most unprofessional business I have had the misfortune to deal with. Anyone who needs a moving truck, CALL SOMEONE ELSE their customer service is atrocious and Denise should be fired immediately. I own a business and could never imagine talking to customers the way she does. I wish I could give this company 0/5 stars but unfortunately that isn’t an option.

Needed a car for a few days & this location was close & the best price I could find. I was hesitant going anywhere because of how things are with COVID but so glad I got over my own fears! The manager Denise was so great. She wore a mask and we kept our distance during all interactions. The car was clean & she even sprayed it all down in front of me again so I could see it was properly disinfected. She also took the time to explain everything to me from the inspection to the paperwork. Walked me through how any charges broke down & any key features of the car & then I was on my merry way. Felt so comfortable using this Rent-A-Wreck location in Hackettstown & highly recommend if you need some temporary wheels! I know I’ll be going back if I need them again.

I was pleasantly surprised by a nice car all in black and new, at 1/3 the cost of the majors.

Fantastic experience. Needed a rental short notice and they delivered. Staff stayed late after closing to accommodate me. Made sure my rental cost did not exceed what my insurance would pay. Staff was extremely informative and helpful. The best option in town to get a rental from.

Denise was the most helpful person ever! She was so amazing and really made this entire process so much easier and better. If I could give this place more than 5 stars, I totally would!!

Great Service! Denise was very accommodating and even picked me up and dropped me off! And she worked hard to find me the best deal, I was very appreciative of that... And the cars arent wrecks, theyre newer and not bad...

I was having difficulty renting a car from another rental business in the area and this amazing wonderful lady helped me as I wanted to get back and forth safely to the hospital my son was in. I was very upset and this amazing lady helped me and in no time I was on my way to my son. I work with the public and will be sure to tell everyone how helpful rent a wreck was for me. Thank you thank you thank you! I will never forget in my moment of need eco how this lady helped me out. Bravo Rent a Wreck of Hackettstown!

I have been renting from rent a wreck for a little while now and Denise in the office if Hackettstown is the Best. She is very helpful, passionate and more than anything she is beyond great customer service. If there is anyone you need to rent from its Denise in the Hackettstown location .

WORST EXPERIENCE EVER. I rented a car and knew that I wouldn’t be able to make the 4:00 drop off so I called Denise and she told me that’s fine just get it back by 5:45. I called her back closer to 5:45 and she told me that she already charged my card $30 for another day. At that point, I kept the car because she charged me already. Then the next day I come to find out that she took my entire $100 security deposit AND the $30. Then when I went in to confront her I found out she “called out sick” and that she is the only one who could authorize a refund.

I ordered a Penske truck a week before I needed it. Went to rent a wreck at 8 AM when they opened and was told I had to come back after 9AM. Some rule about Penske trucks. I had 4 men waiting to load the truck. I still had to pay for doing nothing. I rented a 16ft truck and car dolly. They did upgrade me to a 4 wheel trailer free. The only problem is going through all the tolls I had to pay for a 4 wheel trailer which is more than a dolly. They gave me a gas powered truck instead of a diesel engine. Cost me more in fuel.

I have used Rent-A-Wreck in Hackettstown many times over the last 10 years. My small business involves hours of daily driving to clients and many times Ive needed a car on short notice or for extended periods. This rental office, usually the manager Denise, has always gone the extra mile to accommodate my needs. Solid cars and vans, reasonable pricing and a sense of humor go a long way when youre in a pinch. Give them a try, you wont be disappointed.

I will never go anywhere else to rent a car!! She was exceptionally cordial and informative. The car is clean and perfect in all ways. The price was better than any other rental agencies.

Quick and easy to rent online but they will not have any cars when you get there and then hold your reservation money hostage for pre-paying. SCAM ALERT!

Denise is very nice. Power went out during my transaction and when it came back up, the minivan I wanted to rent was locked in the system. Denise made many calls to resolve the issue, and get me out the door. For my troubles, Denise increased my daily mileage, which in the end was perfect as I would have gone over my 100 mile daily. The minivan was clean. Everything worked just fine. Rent-A-Wreck was very affordable and Denise very accommodating. I will be back for my road trip needs.

I have to give rent a wreck in Hackettstown a five star review. Over the years, I have received above and beyond a great customer service with the manager Denise, For my rental needs. I have referred many friends and family to her, and will continue to do so.....😃🙂

I love this rent a wreck location, Denise always help me with all my rental. She is quick and precise, always gets me in and out. I wish all car rental places were this way as long as shes there ill keep renting from them.

Denise was great and made everything a snap. The truck was immaculate and the prices were excellent

Hackettstown rent a wreck is the BEST.Best customer service and the office before Jan. Was always clean and very nice looking.

I never heard of this place before until 2017 when my car had to go in the shop. I always used enterprise, but they gave me a hard time once i got there to pick up a car that I made reservations for. Im so glad they gave me a hard time because i start searching for other rental cars in hackettstown nj where i live and rent a wreck popped up. Its a great place to rent from and the cars are nice and clean. I just rented again from them excellent place give them a try if you ever need a rental. The customer service is excellent. When i met Denise for the first time the experience was great and she still has the same great customer service skills from the day i met her.

Denise at the Htown location is amazing. She goes above and beyond always and makes connections with her regular customers. Never have I been given any car that I would even come close to considering a wreck. The cars and vans have always been in prestine condition and of newer model. I cant say enough good things about every experience and Ive been renting through Denise for a few years now. Always a pleasure!

I come all the way from Morris plains to rent with Denise at rentawreck in Hackettstown because the service is excellent.Always a clean car and great customer service .Have told me family and friends about this rental location

Have always used Rentawreck in Hackettstown .Excellent customer service with Denise, the manager.Cars are priced great and always clean.Have Recommended to all my friends and family

Hackettstown Rent A Wreck is for me. The big name car rentals run me through a gauntlet before they will put me in a car and thats after I talk them down to what I originally asked for rather then the more expensive model they suggested. At Hackettstown R.A.W. it is like I am a friend and I feel totally cool with the manager there. In fact after I told the Young lady there about my need for a truck she suggested a slightly smaller model telling me the policy is to meet the need not rent through greed. I did not trash the truck but I cleaned it good before returning it as a expression of my satisfaction...James

I have been using Hackettstown rentawreck for the past few years, because the customer service I receive is Excellant,professional, and great quick service.Will continue to use for all my rental business.Thank you Denise

I love rentawreck in HackettstownGreat prices and clean carsDenise the manager is great with her customer services skills.Have told all my family and friends to go there for their rental needs

I have used hackettstown rentawreck for many years.Great prices and Great customer service with Denise the manager.I would never go any other place for my vans and car rentals

WORST SERVICE AND WORST EXPERIENCE EVER! THE WORKER DENISE IS SO RUDE AND UN HELPFULL! THIS LOCATION IS HARD TO FIND AND DARK AT NIGHT WITH NO PROPER KEY DROP AS THEY ADVERTISE!

I have used Rent A Wreck on several occasions and would highly recommend the Hackettstown location. Support your local businesses!