Shipment was picked up in CT on 7/29. As of last night, on the dock in Greenville, SC. They have our hours of operation and was noted that the shipment would be here today between 8am and 3pm. I called at 10am to make certain they understood that we would be closed at 3pm. They assured me the driver was leaving at 11am (?? - for a shipment scheduled to arrive between 8am and 3pm?? SMH) . As of 2:30pm, I called to advise once again as the tracking info now noted 3pm to 6pm arrival!!! WHAT? The lady called me back to advise the driver would in fact not be there as he had several other stops and was 15 miles away as of 2:50pm. Was told that hopefully, it will be there before 3pm tomorrow!!!! I can assure you, if it isnt here tomorrow in the am, I will have it sent back to CT! SAIA service is horrible.

The man did a great gob bring my big pool up close to wear i needed it thanks again

I have had the displeasure of working with SAIA on many different shipments. There has NOT been a single instance where they have delivered one of our products to our customers on time. They may appear to be the most cost effective option, but save yourself time, money and frustration and use someone else.

Called me this morning. Went to loading dock and they loaded. Very helpful

Good service

I did not have a say in who delivered my table, but if I had, I would have not chosen this company. The manufacturer sent the table out on a Thursday, and said it should be delivered in 3 business days and that I would receive a call from the shipping company to arrange drop off.By Tuesday of the following week, I still had not heard anything about the table. I reached out to the manufacturer, they reached out to the trucking company (Saia). Wednesday at noon, I received a call from Saia to arrange my delivery for the following day. When I called back on my lunch break (at 1:30pm), the operator told me that Tim, the truck driver, was done for the day, and I would have to call back the next day between 3am and noon.When I called back the next day at 8am, Tim was done arranging for the day and told me I would have to wait until Friday for my delivery. He gave me a window of 10-noon. My husband rearranged his work schedule to be home in that window. By 11:45am, the shipment had not arrived. My husband called Tim, who said he would not be there before 2. My husband, who had to get to work, had to drive 15 minutes out of his way to meet Tim at a random grocery store to pick up the table and put it in his truck.And the entire time Tim was completely unapologetic. We were both very unimpressed with the interaction. And if we had a choice in the matter, we would not choose this company to ship with.

Extremely rude customer service. No Im sorry, or Have a nice day.

Seems that their drivers are liars.I have waited 2 hours after closing hours because the driver says i am on my way. Only to be setting here 2 hours later still waiting for a driver that never shows. This is inexcusable for a company that claims reliability as its asset. I will not be using them in the future for anything. If you lie to me, then you dont deserve my business. Plain and simple.

For a company that prides itself on being on time, well over 2 hours late. They don’t even call to tell you they are running late. Call customer service and wait to speak to someone after being on hold for 15 minutes and the phone hangs up twice on you!

This company expects for you to operate and ship product on their schedule. Whats the reason for asking for a close time if you cant even pick it up by the time stated!!!!!

Canceled my pickup for no reason after its scheduled.

SAIA- is the worst LTL Carrier I have ever dealt with. They never make their pick ups on time!!!

Saia Freight where the customer and the load DOES NOT MATTER !!!! oh well get it to you when we feel like it, you want to come pick it up, You funny we dont let you come get YOUR packages BEWARE AND NEVER USE SAIA !!!!!!

Good place good people

Quick service

Cargo transport company