I was able to do the entire deal over phone, text, and email. Showed up on the agreed date, signed the paper work and that was it! It could not have been smoother thanks to Brad!Even though the dealer is a 4 hour drive from my house I will strongly consider using them for my next Subaru purchase!

I hardly ever write reviews but I’m so grateful for how well Daniel took care of me that I’m actually excited to share my experience. I had a diagnostic scheduled for today, which I was told would cost $129 by the lady I scheduled with over the phone. When I arrived Mr. Daniel asked why I was bringing my car in, then talked me through the 3 things that could be causing my issues and explained in detail how those issues could cause the results I was having, he even showed me an actual carberater with a dirty side and a clean side. Then he asked if he could drive it and we went on a test drive. He did two tests that eliminated two of the three potentialissues. Then he looked under the hood and reviewed the parts and their conditions with me. He then told me what I needed and quotedme a price for the service and the part I needed, which was about $700, but he then told me that he didn’t want me to spend more money then I had to and he recommended that I get carborater cleaner and do it myself and also told me where I could get the part I needed for a much cheaper price. He didn’t even charge me for my diagnostic test! He saved me at least $800 and was fast and very professional. I highly recommend this service center and Mr. Daniel in particular! He’s the manager. I’m sothankful for him!

I just relocated from out of town and was in need of service. I arrived in the morning without an appointment and Ben Gossett was able to accommodate me for and afternoon service. The customer lounge is well kept with snacks provided for their customers. The service was much faster than I anticipated, but I was grateful. Ben was professional, courteous and very informative. I’m definitely returning to this location for future work on my Subaru. Thank you to all the staff for making my first experience there a great one!

Both my wife and I have purchased Subarus from Fairway Subaru. We are extremely happy with all aspects of Sales and Service. Highly recommend to anyone who is looking for a great car and an excellent Sales and Service experience.

Ben, was our service rep. He was very friendly and accommodating. He kept us informed during service and promptly notified us when service was complete.

We had an issue with wheel locks and the tool to remove them being broken at another dealership. We called on Fairway on Friday, were given an appointment for Saturday morning and couldn’t have had a better experience.We were provided with a loaner for the weekend and our problem was resolved. Brian did a great job communicating and taking care of everything for us.As we are new to the area, we’ve found a great new place to have our Subaru serviced!

We love our new Outback! Howie (sales) and Bailey (finance) were especially great to work with and provided awesome, patient service though the whole process. Thanks!

Just visiting from out of town and needed our car serviced before making our return trip. It was easy to call and set up an appointment. I could have even made an appointment online if I didnt have other questions, as well. The whole process was easy, the time estimated for service was accurate, and the customer lounge was a comfortable place to wait. Everyone who worked there was incredibly friendly and kept us informed of the progress. Next time Im in town (& need maintenance or service) Im sure Ill be back!

Everyone was courteous and professional and made a major transaction as smooth as possible. I appreciate the detail given to briefing me on the numerous functions of the car. It was most helpful in introducing me to these functions. We are very satisfied with the purchase.

Routinely prompt and professional staff. Comfortable upgraded facility. Usually pretty happy paying a little more for the service.I know it’s not a charity, but it feels kinda ruthless charging me the $129 diagnostic fee when nothing was really diagnosed.Here’s the summary: I said, “this latch is stuck; can you fix it?” They said, “yes, the latch is stuck, and we can’t get it unstuck. We can put in a new latch.” End scene.

I had a great experience at Fairway. They were fair, upfront, and I feel like I got a good deal. They were responsive to texts and calls and didn’t hound you either. Matt B. was great to work with. I’d shop there again.

Patrick did an excellent and above and beyond job of taking care of my needs. I would give him more than 5 stars if I could.

Fairway Subaru is constantly impressing us. They are on their A-game. My wife told me when she returned that she wishes she could to work from their lobby every day because they are so friendly and accommodating. More than that, they take great care of our 2017 Forester. They send out reminders to process recalls (even beyond that he corporate communications), and they always offer us a loaner if our service is going to take longer than expected. Love this team and this dealership.

A wonderful experience from start to finish. I took a few cars out for a test drive, and had my car ordered the same afternoon. Zach was wonderful to work with - easy going, put absolutely 0 pressure on me to make decisions, and was extremely personable. Despite cars being hard to get on the lot and things selling quickly, he was able to get me a different color than they had available in only a few days. Bailey in finance was also extremely friendly and made sure I understood everything I was signing and let me take my time to read over/ask questions about everything.

In and out and great experience. The service area was very nice also.

Outstanding experience. Extremely professional and caring. Best car purchasing experience to date. Staff is amazing and straight forward no nonsense and no high pressure tactics made all the difference. Cannot say enough about this impeccably run dealership. Our salesman Howie was terrific.

Came in for an oil change. Technician topped off the coolant and spilled excess into the battery shelf and surrounding area. When I pointed this out to the service advisor, he tried to clean it and said hell tell the tech to use a funnel in the future. I think thats something he shouldnt need to be reminded of. I might expect this level of service from a local shop, not a dealership, considering how much more they charge for the same work.

Brian was AMAZING and extremely considerate of my circumstances. Thank you for this location as well because I thought Id have to drive all the way back to Atlanta to take car of my situation. After a whole summer of trying to find issues with my forester, they found the problem within a couple hours and went right to work.

Love this place. This is my third car from them and I am always satisfied. Customer service is great. My maintenance is my top priority and they have you in and out quickly. If you have to leave the car, they give you a loaner, no extra charge.

We had a fantastic experience with Fairway Subaru in Greenville, SC. Our salesperson was Jay Ely and we were impressed with how helpful and knowledgeable he was. Most importantly, he was never pushy and we never felt like we were being pushed either direction.Great experience.

Very kind and professional service. Techs worked quick and communicated clearly to the front counter so everything was relayed understandably. Fair price for good service.

Howie was an awesome salesman. One of the best buying experience especially considering no dealership offers any discounts & hard to find anything in the lot.Highly recommend Subaru & go see Howie.

The service was great! But, more importantly, it was tailored to my needs. I did NOT want to be contacted by phone…which every other online dealership ignored….and Brad at Fairway did not. He kept our conversation going with a great mix of information and humor. It was an absolute pleasure!

A pleasant experience all around. Sales people were not pushy. I brought in a price quote from TrueCar.com. The salesperson looked up several quotes on the computer to make sure this was the best price, which it was. I was able to test-drive the car by myself, which is nice. The car itself is great, a Crosstrek, which is highly rated. One note, there is a shortage of microchips affecting almost all car makers right now. I was able to get the exact car I wanted but had to wait a couple of weeks until it arrived. I would highly recommend Fairway Subaru.

Fairway Subaru continues to deliver the exceptional service Ive come to expect for my Forester. The staff is courteous and knowledgeable. I particularly like their attention to my concerns.

The staff were kind, patient, and accommodating. I was worried I wouldnt make an appointment time so I brought it in early hoping it wouldnt be a problem, Brian made it work! I was even able to have a rental within 15 minutes, and he helped me get my battery changed in my key fob. Great staff and service department.

I recently had an efficient and pleasurable experience purchasing a new Outback from Fairway Subaru. From first contact to leaving with our new car, the entire process was professionally handled by Arnold, Bailey and their colleagues. I believe we paid a fair price and were treated in a friendly and forthright manner that left a very positive initial impression. If service continues such customer treatment, I envision a long relationship with Fairway Subaru.

I was blown away at the customer service here. I had been car shopping all week and at different dealers, and I should have just gone to Subaru first. The level of professionalism and knowledge that was displayed here and especially by my car salesman, Brad, was amazing.It was my first time buying my own car out of college, and Brad spoke to me directly and helped me understand everything about the car buying process instead of just directing everything at my parents. He treated me as an equal and taught me so much about cars in one day. He was incredibly smart and knowledgeable not only about Subarus but Fords, and other cars so it was good/easy to compare. I can’t say enough good things- if I could give Brad an award I would. He really didn’t even have to sell the car to me, he just took the time to explain what features the car had, and I was again blown away at how much I can get in a Subaru for the lower price compared to other cars. The car I got was the nicest forester on the lot, but it was still cheaper than a Ford ranger with basic details and nothing special about the car.I have nothing but great things to say about this dealership- Bailey the finance and sales manager (I believe) was also really professional and extremely helpful.No one was giving me anything to write this review- I just felt obligated to explain the difference in professionalism and knowledge that I saw here versus the other car dealerships. Thank you Fairway Subaru!

Great service. I had warranty on my air bag recall and an oil change. Arrived at appointment time met with service person who was very courteous they took me to the customer lounge where there was a fresh cup of coffee available. I sat down few minutes later receive a tex message letting me know the status of my car at that time. When my car was close to being ready service person can to me and gave me an update, of what had been completed. In my case the car was running waiting as the computer was in reset. Service was great so was the atmosphere. Thanks for job well done. Give them folks a raise.😊😊

Able to get an appointment a few days after I called. Fast friendly service. Clean pleasant waiting area.

Dan was phenomenal from the beginning of my Subaru search and the guidance in building my new Crosstrek, all way through to the end. He even walked me step by step through personalizing my settings once my car got in. So knowledgeable and gave great instruction on features that were new to me (all of them lol). Bailey went through the financing portion of the purchase thoroughly and quickly, and for that I am grateful. Stoked to be a new member of the Subaru family. Thanks fellas!

Disabled due to headlight failureCalled in AM Appointment in PMGreat reception lights fixed reasonable chargesWell cared for while on locationThanksJohn Kendrick

I just wanted to share my experience with Fairway Subaru, it was absolutely the BEST! Our salesman was Matt, and he did an AMAZING job at taking care of us. He treated my daughter and I like his own family and was super patient and EXTREMELY helpful to me. I have never meet a more grateful person for our business than Matt. If you need a vehicle go visit Matt at Fairway. The whole experience was more than anyone could ever imagine. The managers, finance department, service department, and even other salesman’s, while we waited were just amazing. This was my first vehicle purchase by myself and it was honestly the best. I am so thankful, and blessed to have gone their and have Matt for a salesman. Thank you Matt for all you did for us. We love our Subaru Forster.

Worked with my guy Howie to get a new forester sport, the car is incredible and the process was even better. Made buying my first car an absolute stress-free pleasure. Walked me through every step of the way from standard to not-so-standard questions, car came before anticipated, no hidden fee/micro text last minute nonsense. Id suggest Fairway Subaru and Howie if hes available for anyone looking for a great experience and a great product. Will be coming back in the future as one week in, Im a subaru-ite for life.

My wife and I came to Fairway in Greenville from Aiken to purchase a 2021 Subaru Outback.The vehicle was ready and after only a few hours we were back on the road.Everyone was friendly and helpful.Five stars to Howie for setting everything up for us and Bailey for making the financial time go very smoothly.I highly recommend this dealership if you are looking for a Subaru!Jimmy & Lib ScottAiken, SC

While this review does not reflect the sales process, I would not recommend going to Fairway Subaru for service. I bought a 2019 Ascent with recall on fuel injector. Service was completed May 17. During the repair, the leather was damaged on one door. I was reassured they would have it fixed soon (within the week). June comes and no call. I start calling trying to receive any help. I get transferred to many different departments and leave messages with various people. Finally, I go up to the dealer and speak directly to the customer service person that originally helped me. He apologized and ensured it would be fixed. Two weeks go by without another call. I finally speak to their manager on the phone after previous attempts and messages for him to call me. He gives me the nice customer service voice and ensures itll be taken care of but the leather guy had surgery. That was July 21. Now nearly 3 weeks later, no one has reached out to me. The minimal effort would be to call and update but this has not been done. Soon will be 3 months since the service. Please take your repairs somewhere else!

This is the best Subaru dealership I’ve ever been to! Matt was so incredibly helpful. He went above and beyond to get us our dream Subaru. Every other member of the staff that we spoke with was also super kind and helpful! I highly recommend this dealership.

Best dealership I’ve worked with on buying a car. Howie and staff were great! Would definitely buy another Subaru from them in the future!

Brian is the best with customer service! Super friendly! I was worried it was going to be a major fix, but the service center was able to see there was a dent and a small part missing from a previous repair at another shop. I was so relieved!

Best service appointment ever. Everyone was very nice as well as knowledgeable. Got us in and out in45 minutes. A+

Jay was super friendly and helpful as well as very transparent about any and everything I had questions about. Would definitely purchase a vehicle here again!

It was a wonderful experience….Our sales person James was Awesome!!! We will be back to buy again!! I even went by service on Monday with a silly question and they treating me like a king!! I am super excited about this new relationship.

Fairway Subaru was the only dealership that had the car I wanted coming. It was a good experience dealing with Howie on line. He reserved the car for me and kept me posted on its arrival. I picked it up yesterday on the EDA. The transaction went smoothly. Brad went through all the new features on the 2021 Forester that had changed since my 2011 Forester. It was most helpful. An all together extraordinary experience. I am delighted with my new car. The built-in gps took me home through peaceful neighborhoods totally avoiding the heavy traffic on Woodruff road!

They were most helpful. Service department was very effectively & was able to get my outback fix & I was on my way way .

Subaru staff f outstanding. Angela exceeded expectations. When I arrived it was very hot another staff offered to go get my car started the air very thoughtful.

Barry went above and beyond to help me get my roof rack fixed asap. My trip to South Georgia will not be delayed 😊 Thank you, Subaru family!

Howie and the entire team at Fairway Subaru really impressed me. I got an amazing offer on my trade, and even better financing on my new Subaru. The team has been incredibly responsive to my texts/questions, and as a new Subaru owner, that means a lot to me (this thing has bells and whistles galore). Theyre helping me select and purchase Subaru accessories for the vehicle, as well. They even offer a 2-week check-in visit to ask any questions you have about your new car. Subaru has a great reputation for quality, safety, and longevity, and with the team at Fairway, I got great service and a deal I feel so happy with. I highly suggest them!

Ben welcomed me with a friendly smile and was able to accommodate a last minute request upon my arrival. My car was ready before the estimated time. I felt appreciated as a customer. Thank you!

The most efficient and customer friendly buying experience ever. From the point of shopping for a new car through the ordering and delivery process, it was awesome. Arnold was attentive and kept us informed of when our Ascent would arrive and was super helpful demonstrating all the features of the vehicle. Highly recommend Fairway Subaru.

I always have a good experience at Fairway’s Subaru Service Center. Brian is always great at communicating and making sure I have every question answered. I am glad I have a group of folks I can trust with my Outback.

I have recently purchased a Subaru Outback at Fairway dealership. The entire team from sales to finance were a great help in purchasing this car. When I required service, the service department was quick and efficient. Everyone at the dealership has been courteous and genuinely care about the customer. I would recommend this dealership to anyone who needs to buy or service a Subaru.

New to the area so first time using Fairway to service my Crosstrek. Scheduling online was easy, the service was prompt and friendly and the communication was great! Theyll have my business next time, too!

Awesome car buying experience! Zach Lopez made this an easy, pain free experience. I have bought many vehicles through the years and this was by far the easiest and fastest process. Highly recommend Zach and Fairway Subaru!

The sales staff was extremely helpful and knowledgeable. Howie was great to work with and I was able to get exactly what I wanted without any high-pressure sales. We were given information honestly and directly. One of our easiest car buying experiences ever.

Howie was very personable, responsive to concerns and questions, and used no high pressure methods to convince us to buy. Very happy with the service we received and continue to receive as we learn all the bells and whistles in our new Outback.

Such a great experience! From the sales team (Howie is AWESOME - a 10/10 for sure!!!) to the financing dept- (Thanks Brad). We were there at a very busy time and were never overlooked. The dealership overall worked together as a well oiled machine for sure! A great way to show off some amazing vehicles- teamwork! So very glad we choose Fairway Subaru!!!

I worked with Brian at Fairway. It was my first visit to the dealer. Their service department was fast and everyone was pleasant. The lounge is roomy, coffee and water are available for clients. The even set up a rental for me to use so I could continue on with my day.

Zach and the Dealership have been fantastic. Great communication! Easy transaction! Genuine feel and not pushy. Highly recommend.

Everyone was so friendly and knowledgeable. The used car purchase went so smoothly, especially since we live in a different state. I would recommend them to everyone!

They went above and beyond to find the exact car I needed in one of the tightest car markets ever. These folks will go above and beyond, they will put the work in to take care of you even when it is not easy or routine. They have a customer for life in me now.

Pleasant experience with all questions and concerns answered. Took a bit longer this time, but I remain pleased with the service.

I have been very pleased with the Fairway Subaru dealership in the short time I have lived in Greenville. Bailey Jefferson was professional and easy to work with in the Sales Department when I purchased my new Outback recently. Other sales personnel, including Nicholas, have also been great to talk with on various other previous occasions. Service Desk personnel have also positively impressed me. It is very refreshing for me to have a great dealership that I can work with. A big thank you to everyone at Fairway Subaru! Keep up the great work!

Prompt and courteous service. I received updates from my Service Advisor, Angela Redd, as well as assistance after the service was completed.

Absolutely a wonderful group of guys and gals at this dealership. Wife has been wanting a Subaru Outback for many years, and she loved the new look of the wilderness model. Meet with Dan Bullard (Salesman) who was a awesome guy to do business with. Needless to say we purchased our first ever new car, and couldn’t be happier! I will be back when I can afford the WRX/STI I have always wanted. Thanks guys!!

Best dealership Ive ever dealt with. No pressure sales. Ive had my car serviced here and not once have the service advisors tried to up sale me something I didnt need. Took my car in for a major service, they call me and let me know that service was performed already prior to my purchase, saving me 700$.

We love the service here! Friendly, professional, trusted help to answer our questions and take care of our car.

I had an awesome experience with the Subaru Service Dept in Greenville SC. I felt like everyone with whom I interacted was welcoming and knowledgeable of the services I needed and made me feel confident that my Forester was in great hands. All issues were successfully repaired and my car is now running like new. I highly recommend the Fairway Subaru to anyone in need of repairs or maintenance.

Fast and professional as always. Angela kept me posted on timing and costs- managing my expectations well

I had a great purchasing experience at Fairway Subaru. James was knowledgeable and was easy to work with. Bailey was also great at closing and was helpful. I highly recommend coming here if you are in the market for a new car.

Fairway Subaru is a pleasure to work with. I am on my second Outback, and I have been pleased with the cars and the Service at Fairway.Chip Martin

We had a great experience with Fairway. Matt was easy to work w/ and helped us find the Subi we were looking for. Thank you all!!

Everyone was great. Answered all questions asked. Quick service. Knowledgeable salesmen. Highly recommend.

I had an excellent experience working with Arnold, who helped me buy a 2021 Forester! As my first time buying a new car, the process was complicated, but Arnold was very capable and extremely patient. Id done a lot of research and reading ahead of time, but Arnold was a pleasure, answering any questions I had, giving me the time I needed to read through documents, and never once made me feel pressured or nervous.Fairway Subaru offered a fair deal by every metric, and every member of their team was knowledgeable, pleasant, and professional.

Excellent service. They were very quick and extremely nice.

Customer service met me at the car. I had an appointment . They took the car right in, kept me informed. Great people, great service and I will be back.

Very smooth transaction buying a used car from Fairway. They made the process easy and answered any questions. Very professional.

I hate to shop for cars. But my experience with Fairway Subaru was exceptional! They were straightforward, honest, helpful, and fun. Jeff, Howie and Bailey are a great team and we will look forward to working with them the next time we need to buy a car.

Excellent car buying experience at Fairway Subaru. I told my sales rep what I needed and set the financial and lifestyle parameters we were looking for in a car - and he found the right car at the right price. The high quality back office team helped to make the finalization go smoothly, too.

They were ready at my scheduled appointment time, gave me a full rundown of everything they’d be doing, and approximately how long the service would take. I waited in their well appointed customer lounge, and on queue, they had my car out in the amount of time they quoted. No complaints at all. Would recommend for all Subaru service needs!

Great experience, sales people are professional and do not pressure. Top-notch service that was efficient. Would definitely do business with them again.

After having blowout, the folks at Fairway Subaru were able to get the tires that I wanted for my Crosstrek and install them quickly.

Cant thank Zach and the team enough for such a smooth process. Worked with us over the phone to get the deal lined up, in and out of the dealership in 30 minutes after the test drive! Best new car buying experience I have had. No games, no gimmicks, just upfront honesty and professionalism.

Really impressed with the service and appreciate the ability to work while waiting on my car. Best experience in a long time.

I had a great experience at Fairway—friendly service, honest pricing, and quick work!

Excellent pre and post sales service. Courteous, efficient and caring staff. The best Subaru dealership I have visited so far.

Barry was very informative and helpful. Glad I bought my subaru there and am enjoying the service department for oil changes

Appointment for routine service scheduled at 11:15. At about this time 15-20 people filled the service center for managers training. My car did not get in for service until 11:45 and done at 12:15. What is the point of scheduling service if you get bumped? They had to know they were having this training and could have alerted me beforehand. Otherwise they were friendly and did the work satisfactorily.

I had a wonderful experience. I have been trying to decide on a safe car. Matt Bourne and Evan Ward helped me with this a lot.

Thanks to the Fairway Subaru team for my great experience in purchasing and setting up my new vehicle. From the knowledge and professionalism of sales to financing to the technical support offered, it was a terrific experience. Thank you Danny, Jeff, Bailey and Jan!

I had a very favorable experience. We had owned a Subaru Forester years ago in TX. We knew that was the vehicle or possibly an Outback. The sales rep, Steve Bailey, was very helpful. We decided not to compare his recommendation to other dealerships. He was very open and honest. We bought the car the same day we went in. Great job and very pleased.

I was treated with exceptional courtesy by attendant who checked me in and Brittany. It’s a joy to drive the extra miles fir service.Carroll Hutcheson08-16-21

Very courteous & helpful salesmen.They answered every question we asked.They cooperated wit each of our requests.No high pressure!

Very gracious when I was late, and again when I got distracted playing pickleball for the first time at Gower Park down the street. It was Labor Day weekend, and surely everybody was ready to go home, but they were warm about my general failure to arrive or leave on schedule.

Service of vehicle was great. It always seems as though I get honest quotes and they hold off on things that don’t truly need to be done. It would be nice if vehicle was cleaned and staff helped more with obvious things, aka moving car seats to/from loaner car when you have an infant and toddler with you and you’re alone.

Everyone at Fairway was super nice and helpful and made our purchase stress free, I will definitely do business with them again.

Scheduled oil change was to be performed. Service advisor & service mgr informed me after 1.5 hrs that the tech had experienced an equipment failure with the oil fill hose and as a result oil was spilled over the motor of my vehicle. The service mgr offered to have the engine cleaned, which he did as well as not charge for the oil change. Unfortunately, the car was returned to me with the windshield & roof covered with an oil film. I expect my vehicle to be returned to me in as good, if not better condition than it was left for service. I have purchased 3 Subaru Outbacks from this dealership.

My 2020 Subaru Outback XT is awesome and I intend to keep it that way!Fairway Subaru’s Service Department has my trust to to meet and exceed my expectations in all areas of the interval maintenance program and any unexpected maintenance, if needed.A shout out to Angela Redd, my Service Writer!

I’ve been to plenty of dealerships and have worked in one. In most the communication and expectations have been sub par. They set the expectation and communicated with me while my car was in the shop. These guys are great and got the job done!

James Strickland is a outstanding all around sales representative. Stay with us throughout the entire sale if our vehicle. He help keep grands happy . Tec. Savy. Explain everything well patient, am happy smile.

Bought a new car on May 6, 2021. I also traded in my old car. The dealer was to pay it off. It is now approaching three months and the car has not been paid off.I have made two car payments for the car I no longer possess. Trying to keep my credit in good shape. Now because I am showing an additional $20900 in debt my Experian fico score dropped 23 points.