The appointment was easy to set up on-line. When I got to the dealership I was seen before the actual appointment time. I was given an update on services needed for my car in addition to those I had initially indicated needed to be addressed. The repairs and services were done in a timely manner and the check-out could not have been easier. Staff have smiles on their faces - both in the repair area and especially the staff member who checked me out. Love Brown and Wood!!

I have been very unsatisfied with the outcome of my maintenance service. Im suppose to have the protected coat on the outside of my truck and the interior of my truck. That was not done and you can tell. Every time Ive had an oil change Ive had to add oil to my truck before getting and oil change. Ive had my oil changed at one other location and did not have to add oil. Dont understand what the issue may be but Im very unhappy about these things right now. Ive always looked up to Brown and Wood. My uncle came all the way from New York just to buy his Cadillac from here. Hes purchased 2 from here.

I am satisfied with the repairs I got and I have already recommended a friend. I am very grateful for my Advisor Jimmy Mitchell for being such a great Advisor with a good attitude!! My experience with the service department has not been pleasant before him, and after my last visit I was not going to deal with Brown and Wood anymore simply because of the attitudes of the service department, but Jimmy was the exception! Thank you Jimmy Mitchell!!!

They only gave some guesses at what they thought was wrong, I found zero confidence in them being able to completely diagnose my vehicle and fix it. I paid them 160 Dollars for them to tell me they think this or that but I need confidence it would be fixed before I pay them more. He didnt even know what my vehicle was or that it had multiple ECM

Loved trent!!!! he was amazing! and made the process so easy to buy a new car! will be back! thanks again for everything i love my encore!!!!

This is my second time buying from brown & woods within the last 6 months. Everything went perfect both visits. I cant thank my man Jerome enough he has everything ready for me soon as I walk in Im literally there only 15 20 min tops. Furthermore I will definitely be buying again from brown & woods.

Wonderful customer service. Very friendly and knowledgeable staff. Treated my husband and I as if we had been buying cars for years and Brown and Wood and it was our first time.

Staff is ALWAYS professional and timely. Ever-helpful and friendly- Brown & Wood are the best!

Jerome Edmond was my Sales Consultant and he made buying my new vehicle painless and actually enjoyable. He is extremely personable, and I would recommend him to any of my friends and family. Actually, I found all of the staff that I came in contact with just amazing.

Polite and Friendly Staff, willing to answer all of our questions, and met all our needs in purchasing a new car.

Everything was wonderful. Very courtesy and good atmosphere. First time going there. I will be telling my family and friends. Thank you all.

Jerome Edmond has provided incredible customer service. I cannot say enough nice things about him and answering every question and request Ive had. He is someone I would recommend to everyone I now interested in a vehicle that Brown has access to. CT was pretty good at helping to acquire ultimately what I was looking for.

Brown and Wood have always been trustworthy and efficient with me and my vehicles. The mechanics and technicians are extremely well versed in my vehicles needs. They lobby is clean and comfortable and its easy to get an appointment. I cant ask for much more.

Tim Conyers was an excellent sales representative. The process was fast and simple. The entire staff was very nice .

Very deceptive practices. Charged me $180 for a diagnostic fee and the tech did nothing. Will not ever go again or recommend.

Great service and fast, too! And everyone is always so friendly and helpful. I thoroughly enjoyed my visit for routine maintenance on my Terrain.

Outstanding purchase experience. Jerome was extremely professional and very polite. He handled most of the work over the phone and through emails. We live about 2.5 hours from the dealership and everything was perfectly ready when we arrived. I will recommend Brown & Wood to all my friends and family for future vehicle purchases. Thank you for a job extremely well done!!

Jerome was wonderful! He made my car buying experience quick, easy, and stress free. Even delivered the new car and picked up my trade-in. Best car buying experience hands down.

Super courteous staff and excellent flow from vehicle drop off to pickup. The area shuttle is an extremely useful bonus!

The entire Brown and Wood team has delivered a wonderful experience from the beginning to future of our relationship. This team is full of professionals that make this process so smooth and enjoyable. Its not always an easy process to buy and service vehicles but this team makes it as easy as possible. Thank you guys for all that you do.

Started off great. Salesman Tim C. Got VERY rude when I decided the deal he was offering was not for me. I tried explaining why I wouldnt be paying 400 a month for a 08 pickup. They low balled me on my trade andonly offered me fair value when I tried to leave. They also refused to work on the price of the truck. When a salesman tells you that you wasted his time it makes him a sore loser. I WILL NOT be recommending this place to anyone. I would love for management to give me a call, but they wont

IT WAS EXACTLY WHAT I EXPECTED FROM BEGINNING TO END.

Great staff and my salesman did an awesome job selling me my new GMC Sierra!

Purchased a nearly new Cadillac last year, just had first service visit. Quick and painless. Would definitely do business with them again

I have never had a bad experience with Brown and Wood GMC. I have owned cars from this dealership for over 20 years. Their commitment to providing excellent service is second to none.

Second purchase with your dealership first experience wasnt good. But your salesmen Jerome was extremely helpful and fast definitely changed my out look on your dealership customer service

Jeff and Ron were so nice to take care of what my car needed

You can tell the owners take great pride in their dealership and service. The pricing is reasonable and I always know the work is done properly. My wife drops off my 2500 for me sometimes and Larry the shuttle driver is professional courteous and timely.

Great experience. They found the truck I wanted and in my budget.

All phases of the process went very smooth. Our salesman Chris Dizon was very helpful and answered all our questions. Frank Laney in the Parts Department ordered us Buick floor mats and also assisted me installing them correctly. Both orders were received the next day and I received a call from him as soon as they were received. All of the managers took the time to answer all of our questions and made this buying experience a pleasure.

Since they were going to do an oil change and inspection on the car I ask how much it would cost to replace the low beam headlight bulbs. I was told it would be $130 because it would take one hour of labor to replace, I did not believe that estimate. I had read the instructions and they were not that complicated for a mechanic. I said no I would replace it myself. When I got home I changed one bulb in less than 20 minutes with the wrong equipment (a pair of needle nose plyers to remove a bolt) and no experience in removing and replacing the headlight group. If I could do that in less than 20 minutes your mechanic should have been able to do both lights in less than 15 minutes. I really feel that your service department were trying to rip me off. If I cannot trust your service to give me a good price for something small WHY IN THE WORLD WOULD I TRUST THEM FOR ANYTHING MORE. I will never come back to Brown & Wood for any work to be done on my car. I agree that you can publish my response, but I doubt you will.

For the most part I usually enjoy my experiences at Brown & Wood, but it is often that I have to spend a large portion of my day there. All of the employees are very kind. However, when it comes to taking my car to service I have to wait quite some time. I recently had to get my tires rotated and it took 3 hours.

Customer service is excellent!!!Keep up the good work 👍

Everyone was Extremely professional and friendly!

My experience at the dealership was excellent and the staff was very professional I could not have asked for a better experience.

I went in for an oil change and to get air in my tires. The gentleman said my tires needed rotation and balancing. He explained that there was some fraying on the tires and that since I was driving over 600vmiles the next day that it would be a good idea to have that done. Everyone was extremely friendly and very knowledgeable.

We had a Seamless professional experience

Just as read previously on here. The sales manager isnt honest, lied and couldnt even be humble enough to admit to his mistake. The salesman Chris needs better training, couldve upsold me and didnt take the opportunity. But at least he did admit to his part. TIM WAS GREAT !!!! He got the deal done. Very professional and transparent. The part I liked about Tim the most he didnt take this opportunity to throw his coworkers under the bus. Regardless of him knowing their wrong doing he asked could we just move on and get the deal done. He should be definitely commended for staying professional.

Very pleased with service.

Jimmy Mitchell did well taking care of my vehicle needs. He took great notes and reported back to the mechanic all of my concerns. My GMC Acadia now rides like its brand new again. Thanks, Jimmy!

Yesterday I bought a new GMC Sierra 1500 AT4 from the Brown & Wood dealership and I couldnt be happier with the buying experience. The process was the quickest I have ever had buying a new vehicle. The whole staff was friendly and courteous. I would recommend their dealership to anyone looking for a new Buick or GMC.

As always great experience.Thank you

Our salesman Frank was very patient, friendly and knowledgeable. He had a difficult task, finding the right car for a new 16 year old girl teen driver. He was masterful.

Trenton and I worked out a deal on a boat that was traded to Brown & Wood this spring. He was very forthcoming with details and I felt very comfortable with the purchase. All the other staff at the dealership were great as well. Also, masks were worn and the interior was setup safely during this pandemic. I applaud them for taking these measures to keep my wife and I safe. If we lived in the area, we would probably buy a vehicle here as well.

The service time was quick.

Good sales staff, disappointed that someone was allowed to drive my special order truck, had too many miles/hours on it to be special order, also need to pay more attention, improvement to final detail-wash-cleanup footprints were in bed of truck, tires were motley looking and smears, wipe marks inside on dash. Had to pay for floor mats that were suppose to be included in original X31 off road and protection package which I included with my order.

Went in for an 11am appointment for an oil change. Within 10 minutes of waiting on service was informed by Mr. Jeff that needed an alignment. Asked the additional time it would take. Jeff stated 45 minutes. Said ok to alignment and would be back to pick up suv after picking up daughter from school. Which is great for the 2 hour time frame set. When I returned at 2pm to pick up suv was informed that vehicle was not ready. Asked why its been 3 hours. First, informed oil change completed but not the alignment. So I asked to get my suv because after an 11am appointment didnt really have time to keep waiting. Jeff couldnt find my vehicle then. So I suggested he look in back parking lot in the gate. His statement was that may very well be the case. Then Mr. Jeff comes back to inform me nothing has been done to my vehicle in 3 hours. My response was just bring my vehicle around and give me my keys I have to be somewhere by 3pm. Mr. Jeff walked away to get my vehicle I thought, only to come by with the statement that the manager and himself just spoke with the tech and both services would be completed in 45 minutes. Its now 2:06pm. Decided to wait because nobody really has my keys in hand or drove my suv around. At 2:36 tech drives my suv around from service area. Wow, my thoughts were 30 minutes service is completed correctly, I dont think so. Mr. Jeff informed me there was no time to rotate my tires. Really, my thoughts are oil change and alignment in 30 minutes but cant rotate 4 tires in 10 minutes. Paid for alignment because my oil change is on extended contract so that was already covered. Feelings are my vehicle was kept only because my oil change was free and the only money could be made would be to charge for the alignment. Knowing it wasnt right just needed to get to school to pick up my son. No I dont have money to waste, but my kids always come first. So I didnt feel like wasting the energy or take the chance of being late to get to my son. Thats the only reason I paid without speaking with management personally. Just not satisfied with the whole experience. Long story short will only be using this location for oil change contract, all other service will travel to another location. This is not the first rush job or bad experience at this location.

I had a great experience here! Great customer service!

Ive been to better Cadillac Dealers Way Better!

Brought my truck in for an Airbag recall. The team was very helpful and took care of my truck with great care and quality.

Covid risks were minimized with early am drop off and masks on all personnel seen. The estimate charge was accurate and phone contact made to update me on diagnosis and treatment plan, costs and timeline. Change of personnel involved made sall challenge in continuity in information shared; it could be that J**** is not a mechanic so could not respond well to a slightly technical question. My own online research RE: front wheel hub components served me better.

They made it easy to make a deal.

EXPENSIVE PIRICES ON OIL CHANGES AND SERVICES STAFF ALWAYS FRIENDLY AND HELPFUL

I believe it was the absolute worst experience I have ever had in my lifetime! (I’m 58)

The experience I had on the day of purchase was exceptional. Entire process was very efficient. Felt great leaving with my vehicle that day.

Service staff were super nice and answered all of my questions. I feel confident that my car has been checked out thoroughly when I leave. I keep buying cars from them because I love the service I’ve gotten for so many years!!!

Always have a great experience with the service department

I had to bring my car back after a tire rotation and alignment, the car was pulling to the left. They took my car in and gave me a loaner to use while they checked out my issues. They corrected the problem and the car is driving perfectly. Thank you so much Brown and Wood!

Wonderful experience and everyone was so helpful, going out of their way to ensure customer satisfaction! Thank you Jim Speight for helping get back into a GMC Acadia!

Our Suburban left us stranded while moving our son out of his apartment at ECU. Brown and Wood diagnosed our suburban while shuttling me back to ECU to help my son and wife pack his apt up.Their customer service is too notch!! Thanks Brown & Wood—Jamie

It was very satisfying and friendly people.

Customer Service was awesome! Ask for Anthony!

Chris was great to work with. They new what i wanted and helped me get into the vehicle that suited me best. Everyone was friendly and made me feel like i was at home

Lovely place to add to your vehicle buying experience. Great customer service and competitive deals.

I don’t think I’ll buy a car from anyone else! Great people!

I love both but only one can come home

As for customer service Jason is a great guy I havent had my car fixed due to waiting on car shield im sure ill be satisfied Jason is a great person and he has helped me in everyway

I purchased a vehicle from here. This is the second car I have purchased. Tim Conyers was very professional and knowledgeable. Tim will do everything he can to get you in a vehicle of your choice. Hes very upfront and honest. Thanks Tim for making my car shopping experience enjoyable.

AWESOME CUSTOMER EXPERIENCE WHEN I PURCHASED MY CAR FROM ANTHONY GOINS. HE WAS VERY INFORMATIVE AND PROFESSIONAL. JUST OVERALL A GREAT SALESMAN AND BUYING EXPERIENCE. WOULD DEFINITELY RECOMMEND.

Always an Outstanding welcome staff from introduction to purchase finality and follow up calls for satisfaction. 5 vehicles purchased and always an incredible consistent experience. There is no other dealership that matches the level of customer services from purchase to vehicle maintenance. I salute the entire BROWN and WOOD team. Chris Devon is one of the Best salesman HONEST, RELIABLE The right man to put you in the right vehicle that will leave you happy in the vehicle that suits you.

I recently purchased a new vehicle from Brown and Wood. The whole team was great but with the help of Kelvin (sales rep.) made it a great experience. I will be coming back in the future for another purchase.

I recently purchased a Nissan from these guys. Great Service!! Hats off to my Sales Person Anthony Goins. He went above and beyond to make sureI got a nice ride and a good deal. I asked and he made it happen. Best thing... they stand behind their vehicles. Excellent warranty on my purchase. They have a life time customer.

I wasnt satisfied with the maintenance I had to get my transmission fluid changed already & I only had the car 5 months I feel everything should of already been done if I just got the car 251.99 was something i couldnt afford @ that time

I called that morning and was able to get a 1030 appointment, I thought my diesel truck had blown another injector. Jason was quick with getting me in, keeping me in contact and ended up being something fairly minor. Had my work truck and business back up the next day. Huge thanks

Overall ot was a great experience. KELVIN MURPHY was a great salesman and he actually worked with me to get what i wanted. The team over there is great. Thanks again.

Anthony Goins was such a good sport, while I was being indecisive about which car. I’m happily driving around in a convertible beetle!! You are awesome!

Very responsive and efficient

Service done quickly, reasonable cost.

Brown and Wood is an amazing place that I will continue to take my car to, over and over again. They make my feel at home and like family. Micah went far and beyond to my experience at Brown and Wood easy and affordable. All of the staff is so kind and giving.. feels so nice to be somewhere that is all about YOU and YOUR needs. Thank you B&W for the most wonderful experience.

Great service and customer friendly. I would gladly spend the few extra dollars for the customer service alone. The staff diagnosed and recommended future needs for my car without making it sound urgent. I was offered a price match on tires and given a full explanation of what to expect cost wise for new tires with balancing. Great way to have a new customer. Brown and Wood is my new car doctor.😃

Everyone from sales to finance took great care of us and made us feel like we were their most important customer.

They assessed my issue and made sure everything was okay.

Traded a 2016 Yukon Denali for a very fair trade-in value for new 2021 Yukon Denali and absolutely love the ride of this new model. Tom Brown could not have been more easy to do business with and look forward to doing business again in the future.

Go see Jerome Edmond he will treat you right. You will feel like you have known him for a long time. He will help you find what you really want.

Great staff

It was good

Customer representative was waiting and got my car ready for the necessary service.

Great communication from Jeff the service advisor, I really liked the texted updates

The entire staff from service through management took care of my needs in a very professional and effective manner

Service was conducted in a timely fashion. Friendly staff.

Im so upset i had to write another review, they only gave me one key....

I purchase a 2019 Cadillac from Anthony Goins and the customer service was excellent from start to finish. Anthony handled the transaction over the phone since I was out of town. Anthony continues to stay in touch.

My experience with Brown and Wood was great thanks to Tim Conyers who was very patient and professional. Id highly recommend this place, ask for Tim!

Fast. Professional. Courteous. Fresh coffee. Friendly people.

If Ill need to talk to the sales manager, Ill call you back in 15-20 minutes (then never call back) is a sales tactic, It is certainly not a good one... This happened twice by the way. Things get busy thats understandable. But when I get the same line twice and both times no response its frustrating.

Very friendly and professional staff. Quick to meet my needs.

I had the best experience buying my car at Brown and Wood after 3 other dealerships said they couldn’t help me, Anthony Goins made miracles happen and got me into the best car with a fantastic price! He NEVER pressured me and was exstreamly patient. I highly recommend you go see him!!!

Service was fine.Seemed to be a little overbooked.Had an early appointment.Still there 2 hours for an oil change. Your business could use a vending machine,for people that miss breakfast trying to get their vehicle serviced.

Jerome is an awesome sales associate and Tom Brown runs a grade A dealership. Highly recommend

Jerome Edmond made the experience worth going back. Honest, do what he can to make the experience as smooth as possible.