Ive been with Allstate for over 23 years for home and auto, but have been extremely disappointed from the Allstate claims team. Back on 10/29/20 I had a roof leak which went into a bedroom and hallway. Wet ceilings and walls, soggy carpet etc.... Fast forward almost 7 months later and the tarp is still in place and Allstate doesnt seem to be in any rush to repair the damage.After the incident happened, I reached out to several contractors, one of which actually came to my house and performed a walkthrough but after he realized I had Allstate Insurance, he didnt want to do the work. He had said he didn’t want the hassle and recommended that I change insurance companies in the future.  I have since learned from neighbors, family, co-workers, and friends at church that Allstate has a reputation as being the “worst” in the insurance business at handling / paying these claims.  I thought they were joking at first, but I am realizing this to be the case.  I’ve been an Allstate customer for many years and had one home owners claim, and this type of service is unacceptable!!   I have now had to hire a Public Adjuster to take my case and hopefully get a FAIR price to repair the damage.I’m not asking to be overly compensated for these repairs, but I do expect to get a fair price to be able to have these repairs completed properly.

The fact that I cant physically call anyone regarding my account is horrible. A rep from Allstate contacted me to provide me with a quote for auto insurance, I spent just about an hour with him on the phone providing current auto insurance information, along with personal information with him, stated he would run the numbers and call me back with the quote. Well, never heard back from him. Horrible customer service, wouldnt even waste my time.

We have all of our insurance with Allstate.Cars,boats,home and etc.Exceptional customer service and very knowledgeable Staff.

Mark Turley Agency should be sued for harassment. Too many emails, too many phone calls, with obnoxious employees. We switched to a different Allstate agency, and Turley STILL wont leave along after SIX YEARS. Frankly, Im done with Allstate and will be switching to a different company.

This agency has properly taken care of both an auto and a homeowners claim that we had. We always get a prompt response from them and we do think they care about their clients.

Such a professional staff. They were so helpful to me while me mother was sick. I am so glad we switched to Allstate because we have saved so much money. They are always there to answer any questions we have.

It was a 10 min wait time and got my policy.Their expertise truly helps getting my auto and rental policy at competitive rates. I was happy with the visit.

I have been withMark Turley for many years and have always had top notch service. His entire staff has always been very professional and competent in taking care of my insurance needs. I highly recommend the Mark Turley agency for your insurance needs.

We had our insurance with this office since moving to South Carolina in 2005 and always had good service. Thank you.

I have had my auto and condo insurance for 10+ years and insurance kept increasing. Was told by Mark Turleys assistant I could not speak to him on the phone I would have to make an appt to come in through her. I got a quote on the phone from AAA and State farm for identical coverage for 200.00 less. His assistant is costing him at least one customer.

20+ years a customer and always excellent service. Have sent many referrals over the years.

I have been with Allstate for more than 40 years thanks Allstate insuranceAmi P