All support staff and Dr. Barnes at Happy Tails were extremely patient and very thorough with explanations of processes. They were very gentle and had a calming presence with my 13 year old dog Henry when they brought him in to examine. Ultimately I decided it was time and best to euthanize. In this difficult time, the staff was supportive and consoling and in every step for his comfort and ours. I know Henry was peaceful and it was very reassuring to know he was being treated with great care and dignity. Thank you for the compassion you show animals and their families in these hard situations.

We are in no means out of the woods yet, but our sweet girl, Molly was taken care of so well after she was bitten by a mystery snake. This girl is one of our babies and we could not imagine anything happening to her. I am so grateful to Happy Tails for keeping our girl and treating her so well. I just hope she continues to recover quickly. And as much as the staff of Happy Tails were great to work with, I really hope I never have to see them again. Thank you for helping my baby girl, I’m sure she will be her happy self very soon because of you all.

I don’t typically write reviews, but I felt like I had to after our last experience. We’ve been to Happy Tails for our other pets before and had good service from nice folks. This last time was a whole lot harder because we had to say goodbye to our beloved dog. From the moment I called to say we were there, the staff was calm and kind. I was a ball of stress and they helped me feel like my dog was in good hands. I couldn’t go in because of covid precautions (which I understand), but they were excellent about communicating. I am so sorry that I don’t remember the vet’s name but she was incredible. She delivered bad news directly and compassionately. I didn’t have to try and read between the lines or make guesses. She patiently answered all of my questions and was very kind when we came back to say our goodbyes. The whole staff was wonderful. The prices were very reasonable and they were really good about checking in before adding any extra cost. We will always be grateful to Happy Tails for being so wonderful during such a terrible time.

Our Jack Russell Scout stepped on a large fishing lure last Saturday & in trying to get it out of his paw he also hooked his mouth and neck. There was nothing that we could do to remove the large treble hooks so we took him to Happy Tails. They did a terrific job in removing all of the hooks without leaving a scratch on him. The following day he was back to normal ready to play ball again.

Why can’t you give information about a wild bird I took to you? You can’t say if he went to a wildlife rehabber or if he didn’t? Or if he died? The only explanation is you don’t give out that information? Inhumane. I care about that animal. Why do you care that others care?

Thank you Dr. Gebhardt for saving our boy! Our 2 year old Great Dane was acting a little under the weather for several days and then all the sudden he crashed. Turns out he was experiencing an Addisonian Crisis that could’ve been fatal without the quick care provided by Dr. Gebhardt and the amazing team at Happy Tails. They were able to get him through the night even though it was rocky and we were able to transfer him to Carolina Veterinarian Specialists in Winston Salem the following morning where they were able to confirm that our boy had Addison’s Disease and start the hormone replacement therapy. He improved so fast after receiving the hormones. We went from thinking our baby was going to die on a Sunday to being able to take him home on a Tuesday!! Even though he’ll have to be on hormone replacement therapy for the rest of his life, I’m so so grateful that this disease is treatable and we will get more time with our boy. Thank you again for giving us this gift!!!

Had to take my cat to get him examined, his back legs stopped working and after blood tests And xray our bill came out to a wooing 800 dollars for 2 hours in this place. They suggested to leave our pet over night for another 2200 how crazy is that. Then they wanted us to have our cat examined by an mri machine for 5k who is rich enough to pay that much. 800 dollars is a bit much I should have taken my pet to my regular veterinarian for 300 dollar visit which is also a bit much for me. At the end my cat is still sick and we are out of $800. Beware of their hidden fees. Don’t go here unless your wealthy, understaffed, pricey, no hell at all.

It’s been a while since this experience but I took my old dog into this vet; they misread a kidney infection as a bad splenic tumor on the x Ray. They got her comfortable and I went to put her down at my primary vet the next day based on their recommendations. Upon seeing her, my primary vet decided to look closer at her records and to get additional x rays. Her condition was 100% treatable with antibiotics.Happy tails called me the next day to make sure I put my dog down. I didn’t ask for any money back but just explained the misdiagnosis to them. They accused my primary vet of lack of care.My primary vet received a CERTIFIED LETTER threatening to sue him and accusing him of malpractice.This place is UNBELIEVABLE. They should be ashamed.Guess what happy tails?! My dog lived an additional 4 years comfortably. And when she finally did go, it was from kidney failure, not a splenic tumor ;).

I have been to two other vets, one being an emergency vet, just for them to barely help me, and my pups problem reoccuring, so i brought him to Happy Tails Vet, and they were the B E S T. all the staff who helped me were so understanding, and were completely open and honest! The best i have ever witness. It got the point where i was int he parking lot in tears from how amazing they were with not only my dog, but with me. If i could give them a high rating i would!

Do not take your pet here.There is a shortage of being able to get dogs seen right now. I took my dog here in tears trying to figure out what is wrong with her. They kept her for hours! I had to call them to see if they had figured out what was going on. They just used big words to tell me they had no idea. I then had to take her to another emergency vet (I would highly recommend you visit after hours veterinary emergency clinic) just to get the right diagnosis.Don’t waste your time or money going to this place!

I had to put down my elderly cat Elly, the staff were wonderful to me and Elly and they were nice enough to make me multiple paw prints of hers and even nose prints when I had asked.I used to work in the vet field for 4 years, wait time and prices are a complaint everywhere but thank you for the staff that shows up and in an emergency setting at that. A lot of people don’t understand the behind the scenes of caring for their pets but I appreciate happy tails reception staff, vet techs and Drs

LOVE Happy Tails! Obviously they’re going to be a little pricey - they’re an after hours emergency service - but they took wonderful care of my kitty!!! They also always help and are so kind when I find an injured wild animal. I’m sure they’ll be sick of me soon, but they don’t show it and are always so careful with the animals.

I had a very positive experience at Happy Tails when my cat was injured. The staff (secretaries, vet technicians, and vet) were all very dedicated professionals who clearly care about the animals they work with. I felt comfortable leaving my cat with them while he was assessed and treated. Veterinarian, Dr. Gebhardt, did a thorough examination and patiently answered all of my questions. I would highly recommend Happy Tails to a friend.

This emergency clinic is AWFUL!! I feel they are in business to collect as much money as possible on your credit card without doing much of anything to help your pet. In early July 2021 I took my cat to Happy Tails because my regular vet was closed on the weekend. My cat had refused food and water for over 2 days. During intake, I notified the staff that I was worried about dehydration and requested that my cat be given fluids as soon as possible. After 5 hours, I still had not received a call with a status update and called to check on my cat. I was told I had to wait for a return call from the vet. Two hours later (7 hours after I brought my cat in) I received a call from Dr. Gebhardt who told me about a long list of tests that she performed on my cat. She told me there was a chance he might have kidney failure and she recommended he stay for 4 days for observation. I asked her if he had received any fluids and she said no and that I would have to authorize that for another $175 on top of the $625 my credit card had already been charged for my cat to be seen. She couldnt explain why she needed my authorization for fluids but not for the 10+ tests that had already been performed. When I told her I could not afford a 4 day stay, she told me that I should think about putting him down!!! I told her I wanted to pick up my cat ASAP and authorized fluids to be given subcutaneously. She made me feel very intimidated and said I would have to sign a release against her recommendation for him to go home. I picked up my cat 2 hours later and saw no evidence of a raised area between his shoulder blades where the fluids were supposed to have been injected. I was also charged $825 for services supposedly provided. When I brought my cat home, he seemed very drugged. He laid in front of his water bowl and drank water very slowly for over 20 minutes because he was so dehydrated. I am convinced that if I had left him in Dr. Gebhardts care and not insisted on fluids that he would have died. He is now doing fine after a few days of rest at home. He clearly does not have kidney failure but just had a temporary illness of some sort. I do not typically post reviews but was truly shocked by the horrible treatment my cat received, the amount I was charged, and the way that Dr. Gebhardt took advantage of me in a vulnerable situation. No pet owner should have to go through this type of experience. Do not take your pet to Happy Tails because you will not be very happy with the way they do business and treat your pet.

I brought my older dog there and she was ultimately diagnosed with pancreatitis. They were professional and upfront about the cost, which I appreciated. They spent a lot of time on the phone with me discussing my girls care and different options. Within a couple days she was back to herself. Thank you to all the staff!

On Sunday May 23, 2021I Rushed my pup Buddy to Happy Tails!The care Buddy received was exceptional.Dr. Annie Thomas and her staff I feel saved Buddy’s life. Thank you!

The people who work at Happy Tails truly care about the animals they treat and their human family members! We had to take our kitten to them in the middle of the night after an accident. They got him in quickly and explained what was going on with him thoroughly. We got multiple phone calls throughout the night with updates. The documentation they sent us home with the next day was super thorough, and the vet tech explained it and answered all my questions. Once we brought our little guy home, they even called to check on him.From the doctor to the vet techs to Morgan the receptionist, every single employee was kind and compassionate. Theyre exactly the kind of people you want caring for your pet during an emergency.Yes, it is expensive, but life-saving medical care is going to cost a lot no matter where you go. It was worth every penny and more! They are very transparent about their pricing and make sure you know what the cost will be before they render any treatment.

Took my dog in due to back pain, they took amazing care of her, kept her over night, she’s doing much better, although they couldn’t give us a definite diagnosis, they suspect she has a slipped disc, staff was informative and awesome, upfront about cost, although any emergency vet is going to be expensive was definitely not expecting to drop 2 grand. the only con was the price

This place charges TONS, is incredibly busy and only staffs ONE doctor at a time. They should be ashamed of themselves. No animal, including my 12 year old dog, should have to wait 10+ hours in a kennel while ill to get care. Their were understaffed excuse is pathetic and has always been the case here, pandemic or not. To the owners-you arent understaffed, youre just greedy.

Came here last week cause my little baby was sick. They were so nice, sweet and attentive, even with covid protocols in place they reassured me that he would be okay even though I couldn’t be in there with him. On a separate note; Most ALL emergency vets operate on a triage protocol just like any other normal emergency room that a human would visit. Thankfully they didn’t have a wait and I was able to get my dog in quickly since my normal vet wasn’t open. I have come here before with my previous dog and they were so wonderful to him as well. Unfortunately emergency pet situations tend to cost more than we like, but as a pet owner I was prepared for this-but they also offer care credit in the event you are unable to pay upfront. Anyways I had my other dog with me as well, so once they took Milo in they noticed she was there for moral support. Once he was ready to be picked up they had a cute little bandana on for the holidays and even brought out a matching one for her. Just such a cute thing to do. Anyways, they are great and so sweet, and Milo has been treated and back to normal! No one ever wants to go to the emergency vet but they are wonderful if you have to go with your fur baby.

They took excellent care of my Otis baby... while it was expensive... it is what it is when it comes to emergency care of a pet... hes healing and wouldnt be if it werent for the excellent care of Happy Tails! ❤

My chihuaha Tigger started getting sick and losing weight drastically, he would eat off and on but was still drinking water, then he suddenly stopped all of the above. Taking him to the vet wasnt a option until the next day and I didnt want my fur baby to suffer so I called Happy Tails. From the start, the receptionist was very friendly and after explaining the situation, I decided to put him down, I filled out the form that was sent via text and sent my husband on the way with my fur baby because I was too distraught to go. After about a hr of waiting, my husband called me to tell me Tigger passed in his arms while waiting. Im a health care professional so I understand the triage process, other dogs were seen because they had a chance at survival and my fur baby was too far gone so I wasnt mad at the wait. I called them and reported he passed and they set up after care for my fur baby and I just received his remains today. He was boxed beautifully and came with a engraved paw print. I am forever grateful for the way that Happy Tails treated my fur baby. Thank you so much

First off, I am writing this review as someone understanding the meaning of triage but also under the impression that at an emergency hospital should treat each patient as an emergency. Unfortunately, my experience here left us feeling like less than a priority.And to be clear, after reading other reviews concerning the pricing of emergency care, money will never be an issue when it comes to my babies health.I became concerned this morning when my 9 year old pit started having a horrific sounding cough, mostly a dry hack but also coughing up white foam. But non stop, to the point he was breathing irregularly. I called Happy Tails and spoke with a vet tech who immediately determined he has kennel cough due to the fact that he had recently been to his regular vet for routine checkup and shots and could have been exposed to a virus. After being given some advice and options, I did some research and decided I would rather be safe than sorry being that my dog is a senior and already experiences respiratory issues. I called again to discuss being seen today. I was told to come immediately, park in employee parking and call upon arrival and to expect to be there for an average of 2 hours. I was asked for an estimated arrival time and said I was an hour away, coming from Reidsville. My baby coughed and spit up foam and undigested food the entire hour long ride there. We called to announce our arrival, at this point we havent been given any wait time but told that someone would be out to get him when ready and Im still assuming they are treating this as an emergency. After about 20 mins in the parking lot, the vet tech (same one that diagnosed him over the phone) calls my cell to tell me that there was a four hour wait. Mind you- im extremely concerned for my baby as he is still struggling to breathe, continuously coughing and constantly vomiting puddles of white foam, he and I are both anxious already. She tells me to try another vet. Okay, so I call the recommended vet and I am told it would be an even longer wait, making me increasingly concerned about when and where had time to help my baby. My boyfriend- who is with me the whole time and is trying to help- calls happy tails one more time to voice his concerns for our dog and is told that we were mistaken, that someone would see us in less than 30 mins and that a doctor would contact us within 4 hours after he is examined (?) So, we continue to wait until the vet tech calls again to say that we were previously misinformed and the wait time is, in fact, 4 hours before anyone would see us.Distraught, we frantically reach another vet who takes one look at him coughing and struggling to breathe and she literally sprung into action, taking him in for an exam without wasting another minute- starting with xrays to rule out serious issues in his lungs or trachea. Luckily, the x-rays came back clear and she administered a cough suppressant which had almost immediate results as he started breathing regularly and stopped coughing. He was diagnosed with bronchitis and inflammation, she let us take him home after offering to keep him overnight simply to monitor his cough. We decided to bring him home and monitor him there. She sent us home with antibiotics and steroids but most importantly we left with peace of mind in knowing our baby was cared for properly.In summary, I never saw a doctor or stepped foot inside Happy Tails but it is my entitled opinion that there is a huge lack of communication between employees for us to have been given misinformation and displays of unprofessionalism practiced at this location. Maybe if the vet tech had been concerned about his ability to breathe, whether he had non life-threatening kennel cough or not, we would have been treated more like a priority. The two stars are for the extremely polite receptionist.

When my kiddo’s cat got sick the day after Christmas, Happy Tails was the only place in our area that was open and could see her. Everyone was extremely kind and professional. Since we couldn’t wait inside due to Covid-19 precautions, so they called me to approve every procedure that needed to be done and update us on how she was doing. The price was nowhere near as high as I was afraid it would be. Our sweet Princess Amber is already feeling a lot better. We will definitely use Happy Tails again if the need arises!

Would not recommend what so ever. Waste of 600$ for my dog to be given antibiotics. Spent 9 hours waiting on my dog, once I was there to pick him up I sat 2 hours and had to call numerous times to be helped. Ridiculously slow and lacking staff. Staff that did assist were rude and was hung up on twice.

Very Pleased with the exceptional service provided by Happy Tails. I brought my pup Murphy there during a major allergic episode, and they took him in almost immediately. The staff was very friendly and professional. I would highly recommend Happy Tails for anyone needing an emergency Veterinary service.

Dealing with an emergency today on a Sunday I called to make sure they could take my dog, was told to come right away, drove 20 minutes, was left sitting in the parking waiting until I finally got the attention of someone coming out. More time passes and I am told they are dealing with other emergencies and it will be 3-4 hours before I would get a call to discuss procedures. If you have an emergency do NOT go here.

*PLEASE READ* On 5/28/2021 I brought my cat here, because our regular vet was booked. I spoke with the receptionist before I did the paperwork and I explained what was going on. I told her that the cat was sneezing and had a watery eye it may be a respiratory infection that’s why I’m bringing her. She had to call me back I guess after she talked to the vet just to tell me that they had to up the charge to see her cause of the contagiousness of the situation, ok fine. They charged 160, I paid. They took my cat and I waited out back for 3 hrs when I was the first person there. So I finally called and it was said to me “ oh no one has called you yet?, the vet is on the phone and will call u soon”. Ok fine. She calls and tells me that my cat was aggressive and she was unable to do an exam because they were unable to get close to her, ok I understand, she also told me that my situation (from what she could tell) was not an emergency situation and should be taken care of by the primary vet! She also gave me all these hypothetical situations that they would have had to put the cat to sleep to find out if they were going on, but it’s basically no emergency, and no examination except what we already discussed before I handed my cat over. I asked since you didn’t do anything by what was told to me by the vet why was I not called before 3 hrs and why did no on call me and say well we couldn’t do anything with your cat can u pick her up. Or even better, sir this is not considered an emergency situation and it usually clears up on it’s on and maybe you should wait to take her to ur regular vet. They could have told me all this with the exception that my cat was aggressive because I know they didn’t know that til she was inside, before they swiped my card for 160 dollars. I asked them if they knew all this before and I was told no by at least 3 people and I know they knew it was nothing to be done because they knew the symptoms first and diagnosed her before she even went in and EVEN charged for it. So I just count it as a loss because they were not willing to take off any money or have consideration for my time, when If u can’t touch the cat why was she there for three hrs. This was my experience, and I just want it to be known to patrons that this how YOU do business and to the business yes you Happy tails emergency vet. That you guys need to take consideration of these negative reviews that are all similar and make some changes for the betterment of your business. I understand you can’t make everyone happy but u can TRY a little harder!!! Oh my name is Preston Crenshaw.

Happy Tails made this a great experience for me and my pup, Sashe! She was treated for a broken nail and even though she’s a nervous pup and a lot to handle at times, Happy Tails walked me through everything and assured me every step of the way! She even came home with a Certificate of Bravery and a signed heart on her cast... cute!!!!!

I took my dog to Happy Tails after he started displaying some concerning symptoms, and while I never hope my dog has another emergency happen again, I know I will return to this practice if anything happens. My regular vet actually recommended this Emergency veterinary care is not cheap, no matter where you go, but the staff here were very upfront about costs and the prices were comparable to any other emergency vet. The staff were incredibly professional, knowledgeable, and most of all kind. Every person I talked to was wonderful and genuine, and I felt like they really cared about my dog. I’m very glad I took my dog here, and I really recommend Happy Tails.

We waited over FORTY MINUTES in their parking lot after completing their mandatory online paperwork and checking in. There was one other car in the parking lot. We gave up and left when they finally called and informed us that they would be charging $400 for x-rays before they would even see our cat. We called our actual vet first thing this morning and they saw her immediately-- and, when told about our experience with Happy Tails, confirmed that they have been told MANY horror stories involving that business. They were kind enough to provide recommendations for legitimate emergency vet services should we need it in the future.For the love of your pet, should you need an emergency vet please take them anywhere else. Happy Tails would let them die in the parking lot while waiting for your credit card to be approved.

Happy Tails, Dr. GEBHARDT, and staff are always so supportive. Thank you for taking care of my sweet feral kittens and getting them on the road to recovery.

These people are EXTORTIONISTS! They basically took my dog in and held him for ransom. The deposit requested kept going up. They essentially wanted us to give them the full amount of care up front before even knowing what had to be done. This place obviously only makes money preying on the grief and anxiety of loyal pet owners worried about their pets. Please dont bring your pet here if theres any other options available.

Horrible service and very overcharged. I will NEVER bring my car here again. I was so angry at my husband for even paying for nothing. They did absolutely nothing and had my husband waiting for 3 hours to tell us “they couldn’t do nothing because she was aggressive” so why the heck was we charged almost $200 and they charged us before they even looked at her. DO NOT TAKE YOUR PET HERE!!!

If you are looking for an emergency vet to go to, please go here! I am SO glad that when I looked for a place to bring my cat Juniper, that I found Happy Tails. Juniper was spayed just last Thursday, and was having some difficulties with her spay incision. This past Sunday I brought her in to help get her figured out, and the kindness of the entire staff was indescribable. I have never been treated with so much compassion at a vet before. I’m a very nervous person, so I was calling almost every day afterwards providing them updates on Juniper and whether or not I needed to bring her in again, and they did not turn me away from those calls even if they weren’t necessary! It was really great validation to have and showed that they do genuinely care about your pet, even after they see them. I had to bring Juniper back last night, as her incision site was looking worse. A lot worse. It turns out that some of her tissue underneath the incision was decaying and she needed to be taken in for surgery. This was obviously a very stressful time. Juniper is a registered emotional support animal, and I was dealing with potentially losing both my fur baby, and something that is crucial for my mental health. The entire staff walked me through the whole process so well and even though I was still worried, I felt content that she was getting help there at Happy Tails. I just received word that Juniper just woke up from her surgery and is doing great! I truly think that Happy Tails saved my cat from a potentially life-threatening situation, and I am again so happy that I brought Juniper here.

Found a puppy in the ditch wanted to get the puppy checked out. They basically told me you found the puppy so just turn it into the animal shelter. Very upset with this place would not recommend at all!!

Happy Tails treated us and our 18 year old lab like human beings!! ..they cared when her time come to pass..THEY TREATED HER AND US WITH SUCH KINDNESS AND UNDERSTANDING THAT WE ARE ETERNALLY GRATEFUL..it is so mind boggling rare to see people act selflessly and to put others needs first and without them i doubt my husband and i would have been able to endure that day..we called other ER clinics ..they were cold and heartless and we will never forget that..but Happy Tails will forever be in our hearts and we hope they know how grateful we are and how much we respect how they run their business.THANK YOU AND BLESS YOU ALL

My dog was neutered (at his regular vet) and I started to notice a large amount of swelling. His regular vet was closed for the weekend so i had no choice to take him to the emergency vet. He was seen right away and prescribed multiple medications for the swelling and to keep him calm and sleepy for the next week, he is a very active dog so we were having a hard time with that. A few days later they called to check in on my dog and make sure he was doing okay. There are a few reviews regarding price.... since I knew before hand I was taking him to the emergency vet I was well prepared to spend some money to ensure my precious dog was okay. I thought the prices were fair regarding the service, care of my dog and medications I received. I would take my dog here again if needed! Thanks Happy Tails for taking great care of my baby!

My first time using them on 2-25-20021 cause my dog was unable to walk just out of the blue, they done what they needed to do and by this morning he was trying to walk on his on. I highly recommend them everyone I talked to was friendly and they even called me to check up on him. Diesel and his family says THANKS!!!

On Sunday the 24th I brought my 14 yearsold little dog name Precious she is a chihuahua she had a stroke that morning the vet said I need to put her to sleep. The staff was very helpful in my lost of my baby girl I know she is in Heaven with my grandparents I miss her alot she will be all ways in my heart someday I will go to see her in Heaven

Happy Tails was able to fit us in quickly when our regular vets office was booked. They took care of our sick cat like their own and provided us with the answers we were looking for! With COVID, you are not allowed to go in with your pet, but they keep you very up to date during the process! Thank you Happy Tails for taking care of our fur baby!

Let me preface this by saying that my cat is extremely aggressive in veterinarian settings, so I avoid taking her to the vet unless absolutely necessary. I noticed late in the evening that her eye appeared swollen, and it progressed to the point where the eye was shut and she was clearly experiencing discomfort. Thinking she was having some kind of allergic reaction, I made the decision to take her in. I called two clinics beforehand to inquire about cost, but the receptionist at Happy Tails was so professional and conscientious, I immediately decided to take her there after our conversation. As expected, my cat was unable to be examined thoroughly due to her aggression. From there, they informed me of my options including all associated costs and helped me make the best decision for my cat in terms of treatment. Ive worked as a vet assistant in several clinics, in town and out of state, so Ive experienced first hand these kinds of situations with an aggressive animal. Its stressful for everyone involved, and hard to handle professionally when youre weighing things like cost, the customers reactions and expectations and the safety of your staff. Ultimately the pets health and well being should be at the forefront, and with advising me on how to proceed, Happy Tails made it clear to me that this was the case. Ive really never had such a positive and professional experience despite the circumstances. Thank you so much for treating my hellion and also easing my anxiety in the process! I will be recommending you whenever I can!

Very informative and and the staff was extremely nice they provide a great service . I was very impressed with happy tails emergency vet clinic I highly recommend them

I was very disappointed with the entire experience at Happy Trails. They quoted me a price for treatment before even seeing my pet (the pet was still in the car). They did not listen adequately to the symptoms I was telling them. They argued and said things that were condescending because they were not listening to what I was telling them. The next day, went to my regular vet and he diagnosed the problem exactly as I had tried to explain to them. I just feel bad that my pet went 30+ more hours without treatment because they wouldnt listen and wanted to do tests that werent necessary. Very discouraging that they missed such a simple diagnosis.

Its expensive triage, which serves a purpose, but they are at best average diagnosticians. The tests they ran in 12 hours were a lot more than a day and a half at CVS plus surgery and medicines. The doctor also said I needed to get a quality of life discussion at CVS, which couldnt have been further from the truth (both in my knowledge and actual to the experience). Two days later he was totally fine. Also, there was feces in the parking lot which I had to avoid, which with sick dogs coming in is problematic. I was the first customer of the day, so it wasnt that recent.

This place is horrible and unprofessional. The kept my dog from 9:45pm until 3:am and only did blood work. We demanded they release her to us at 3am, so that we could take her to Carolina Veterinary Specialist for treatment. Please take your fur babies to CVS. This is really a horrible place. Also, my research shows they have a very high rate of animals deceased.

If I could give more then five stars I would! My girlfriend and I had to come in very late last night due to our bassist hound (Homer) who was under the weather. They treated him with the most unconditional love and respect. They were very sweet and super informative. The vet is very respectful and informing. She did everything to make sure he was okay. The staff is absolutely sweet and comforting. And I would also like to add that the lady in the front office is SOO SWEET!!! I highly recommend this place in case of any emergency for your fur babies.Im really happy this place is close to home. Even If it wasnt Id make the drive to them. They are people you can trust and respect. Doing a job like this couldnt be easy so please be respectful to them. Thank you guys so much!!! Hopefully we dont have to come back but if we did this is my go to place!!!

From the time I called Happy Tails on euthanization to the time I came back to collect his remains; Happy Tails went above the call to meet our needs with great compassion, for our almost 9 year old German Shepherd to my wife and I. They were one of the very few in the area who were willing to work with us in some manner to be present while they put our fur baby down to rest, while adhering to Covid-19 protocols. Happy Tails was very understanding of our need to have him examined on potential last time in case he may had been improving from his diagnosed myasthenia gravis which made it difficult for him to walk and swallow food. They allowed us ample time to spend with our dog before and after they laid him to rest with the courtesy as if they were our two legged loved ones. It was very stressful for us to not only deal with the unexpected loss of our 8 year old puppys quick decline into senior disability, but it all took place right before we experienced our firstborn son as well, and all in the middle of a pandemic. I was very glad to have been referred to Happy Tails from After Hours Animal Clinic to have them spend my last few minutes with him the best we could. We were even greeted by a personalized hand written sympathy card before we collected his remains. Thanks again for your courtesy, compassion, and professionalism during this very somber, surreal, and challenging time in our lives.

Dont waste your time here. They will let your die if you dont have money. The prices are more expensive than human hospitalization. My dog will suffer the rest of the evening until she can get to her primary doctor. Wasted time here resulted in not being able to go to other places that were open at the time that could have made her comfortable. For an affordable price. And most places will work with you. Not here. The sure advertise it. But no they dont. They will be glad to put your pet down tho. Please save your pocket and your pet. Go somewhere that is motivated in helping stop the suffering, more than whats in your wallet. Somewhere with compassion.

My dog almost died,he had an allergic reaction,from a medicene.They took forever to come.And I called them 3 times,they wouldnt answer the phone.She finally answered the phone,I was trying to talk to her, and she hung the phone up . And my dog was swelling up,and he was outside for like 2 hours,They didnt give him any food or water at all.They didnt give him any cream or prescriptions.They had us outside.Waiting, just for them to say he had an allergic reaction from a spider bite.I was very unsafe outside on a trail.I wasnt allowed to come in the building at all.While my dog was suffocating, basically I had to register him online.When she told me just drive by and pay for him.I think they werent professional at all.and didnt care about the animals well beIng, and were quite rude to hang up the phone, when I asked you to repeat yourself when I couldnt hear you.I wouldnt take my dog back there ever .

I brought my basset hound, Homer, in after he ate something that messed up his tummy really bad. They were SO comforting and SO helpful. They were so loving towards my dog and even gave him a little bandana and certificate of bravery... how cute!!! I am so thankful for them. Hopefully there wont be any more emergencies but if there are this will definitely be the place I will go. Thank you Happy Tails!!!

Go somewhere else! There are better places. Youve been warned...run!

Are mixed breed Dachshund and Chihuahuas face was swole and his skin was discolored we made a call at home and explained to the operaters about his sickness the operaters said he should come so we took him their but we had to wait and fill out a online sheet the wait was about 2hrs to 3hrs but his face was still swelling. With bumps covering his whole body. Finally they gave him a antihistamine shot.The trail beside the hospital was unsafe. A strange men running from in and out of the woods following my sister and I. Too close to the road. Operaters are unpleasant definitely not welcoming. Wait too long. Way too expensive. Waste of time, energy, money, life.

Happy Tails is AMAZING. Our dog was out on a hike with us and was stung or bit and he had an extreme allergic reaction leading to shock. We called in a total panic and they remained calm and got us in immediately. Our dog is a nightmare at the vet( we normally give him anxiety meds for a regular visit) and they dealt with his angst super well. Five stars for them. Thank you Happy Tails!!

If you are reading this because you are frantically searching for Emergency Vets to help your baby like I was, please call this one!! I finally called Happy Tails after several very unhelpful phone calls from other vets, and they were immediately helpful from the moment they picked up the phone. They were so patient when answering all of my crazy dog mom questions even though they were slammed, and were full of information and options, and they were very honest. They were upfront and reasonable about prices as well( if you have to go to an Emergency Vet, don’t except to not spend money). I was so worried my sweet dog would be traumatized after her visit since she is still a puppy but it was very clear that they took great care of her and she came back to me as if nothing had ever happened! And they even called the next day to make sure she was doing well (which she was!). I hope we won’t be making any trips back there anytime soon, but it’s so comforting to know we have somewhere I can trust should we ever need to!

Brought my dying holland lop rabbit here only to be told they dont serve rabbits. They didnt even look at him. How heartless. I thought a emergency vet was supposed to help any pet in need

I was driving home and found an injured opossum on my road so I wrapped him up in a blanket and brought him straight to happy tails where they immediately took him in and started helping him with no wait time! They also continued to comfort me and although they couldn’t give me anymore updates on the opossum they assured me that he would get the necessary care and if he made it through the night he would be transferred to a wildlife center for further rehabilitation and that if he didn’t make it through the night that he would be humanely euthanized. It was really hard for me to leave him because I had obviously become attached to him after seeing him struggling but I know he is in such good and loving care there. I wish I could give this place more than 5 stars because they definitely deserve it. I didn’t have to pay a penny either because they have funds set up for these exact Instances, how great! Thank you so much for all your help happy tails employees!

Amazing place! Super helpful and friendly staff!! Great professional service and following Covid restrictions. Helped my little dog after he was attacked by a larger dog. Kept me updated throughout the process and have called multiple times to make sure my dog is healing well!

Really wonderful place. They took great care of my fur baby when he was sick and worked with me and my budget. They were up-front about costs and treatments and were super kind to both me and my doggie!

This place she be called money hungry tails. They don’t care about how your pet is feeling. All they care about how much money you can give them. It’s a pandemic. People are out here jobless and barely able to feed their families. And this place wants you to give them a whole paycheck. They’re insensitive and heartless. I was referred to them. And I wish I never even drove the 30 minutes it took me to get there. My dog was feeling terrible. I was worried and called all around and was told to bring him here. We got there as soon as they opened. And sat outside waiting for someone to see him. My Husband and I were told they could not see our dog without a $675 deposit. Nobody even looked at him before we were quoted that price. Then they said take out loans. And ask for at least 5 grand in case he needed surgery. That just sounded unrealistic. My Husband is the only one of us who works. And I loss my job due to covid. Loans weren’t an option for us. And who has that kind of money on a Tuesday at the end of the month!??. Needless to say we didn’t have that type of money. And my dog died on the way home. It hurts me to know that he needed help. And the only way he could get it was if we had a million dollars to give them. My dog was 3. He was a gift from a friend because I was dying of end stage heart Disease. He fought that battle with me. And was there when I got my heart transplant last year. He stuck with me through my health struggles. And it sucks I couldn’t get him the help he needed to get through his.

Tonight I had the worst scare. And I called the animal hospital and received immediate help. It means so much to me for the assistance to be available 24 hours! You are truly the Hero’s. I have never experienced reverse sneezing with my dog and she is perfectly fine now. I was reassured that if I needed anything to call back. Thank you very very much!

Ive been going to Happy Tails since they first opened. I am a rescue mom and have had several sick foster pets that needed emergency care. I am also a professional pet sitter, and HT is my preferred e-vet for animals in my care.I have always received compassionate and competent care for both my pets and my clients pets. I love these folks and you will too.

Were waiting outside to get our dog help. They wouldnt help us after our phone died and made us wait til phone was charged while our dog was suffering in their lot.

The staff at happy tails are so kind and compassionate! They care for the animals as if theyre their own. They were very understanding for our circumstance and we are so thankful for their help. I highly recommend them!

We recently had to bring in our beloved dog when he was suddenly unable to stand on a Sunday afternoon. Sadly he was found to have cancer in his bone which resulted in a broken leg that was unable to be fixed. They were so kind, compassionate and professional when we had to euthanize our beloved pet. They made him comfortable right away, and gave us all the time we needed to be with him and hold him. Truly grateful that they were there for our dog in his time of need and ended his suffering. They made a terrible event as easy as it could be

If you have a pet emergency, take them here.Took my dog there Sunday evening. The receptionist, Michele, was very friendly and helpful, each of the 4 techs I spoke with were great, and Dr. Gebhardt explained, very thoroughly, everything they were going to do to treat my dog.The day after I got my dog back, they called me to check on her and make sure she was doing well, which I really appreciated.

Called to ask them about euthanizing my elderly cat. They were wonderful. Not many places will let you accompany the pet inside right now due to COVID. I called the emergency clinic first in Winston and, while they were respectful and caring, they said no. They said I should try their sister clinic in Greensboro or Happy Tails. To my relief, Happy Tails said yes. My cat was suffering and it was later on a Saturday. They did use PPE, which is understandable, and they adjusted where it was done to minimize risk to the clinic. Honestly, I was so focused on saying goodbye to my best friend that I wasnt picky about the exact location in the clinic. I just wanted us to be together when she went. They allowed me the time I needed both before and after, and were very kind throughout. I believe the receptionist name was Angie, but I dont remember the tech or doctors name. I was stressed. Im very grateful for everything they did. Ive read some of the other reviews and, as for the price, I thought it was comparable to the other vets Ive used in the area. If I could give this review more than 5 stars, I would. My cat was suffering and they provided the best experience possible, under the circumstances. There arent words to express just how much that meant to me, but I wanted to try.

TLDR; great clinic, kind staff, very knowledgeable, would recommendMy cat was taken in a few days ago, they asked me lots of questions which made me feel better about the experience because it showed they really wanted a comprehensive understanding of his situation.Because this is during COVID-19, they came to my vehicle and got him. It was heart breaking to watch him go without me, but I prayed they would treat him well. This was at 5:50pm.I got my call 2.5 hours after dropping him off with an update on his condition, he needed to be hospitalized. The Doctor was extremely thorough in explaining what she had found, what his diagnosis was presumed to be, and what treatment he needed.He ended up needing to be hospitalized for at least 12 hours, I was promised an update after blood work if they found something conclusive for what was causing his issues. I never got one so I assumed he was doing better.Around 2am I was anxious, missing my boy, and feeling a tad scared for him so I called. Everyone was extremely nice and gave me an update on him (he was doing better!) .I was finally able to bring him home at 9am the following day. I learned he was great with the staff, they even elected to call him “boo”-berry, because he was such a good boy (his name is Blueberry), which I thought was adorable.EVERY TIME I called they were phenomenal, kind, and reasonably timed at being responsive. (You will have to wait on hold to speak to a vet-tech). I am so thankful they were kind and updated me on his condition improving, it made my worried momma heart feel a little better.The prices are reasonable, it’s not going to be cheap, it’s veterinary medicine. The training alone to do the job they do is EXTENSIVE. Not to mention it’s not something government maintained so they don’t get the brakes like hospitals and whatnot. Don’t expect to walk away for a penny or two. But I would do it 100 times over if it meant my boy would be okay.They also offered me a financial plan through a program, that was awesome that they have things like that.It’s now been 36 hours about since he left and came home. Blue is doing so much better and they called to check on him!!!! i absolutely love that. It was an awesome thing thing that they do.This clinic was extremely professional, kind, knowledgeable, and friendly. I would recommend them to you anytime.

They were super kind and thoughtful. We had to come over memorial day weekend because our cat passed away and they took the time to explain to us what we could do, price options, etc. They were great and especially since it was during a holiday weekend and quarantine, I am very thankful for their help.

I have been here quite a few times. I now have 3 fur babies - 2 cats and a German Shepherd puppy. All 3 have been to Happy Tails for something or another. The staff are welcoming and helpful. The last time I was here, I had to put down my cat Percy. It was a very hard decision yet the employees were all extremely supportive and patient. They explained all of my options and gave me the time I needed to say goodbye to my furry baby. When I went to pick up his ashes, the wrong urn had been ordered. Happy Tails quickly fixed the problem - ordered the correct urn and apologized for the mix up. This is however an EMERGENCY clinic so the prices are going to reflect an EMERGENCY room visit - they are by no means excessive. You get many different options and the staff are always willing to work with you. I would highly recommend taking your furry friends here!

I refuse to take another animal here. This is supposed to be an emergency vet but requesting a family pay $2000 just to start and thats not even covering the full cost.... I can safely say I refuse to take a animal here ever again.

I was very concerned reading these reviews while sitting in the waiting room for the first time while my very sick dog was being tended to in the back for the first time at Happy Tails. It being 2am and coming in for the first time with a sick dog with blood coming out of both ends figuring the worst, your emotions are at their peak. The staff was very attentive, professional and understanding. We were sent home for the night not knowing if we would see our dog again but having a good feeling that she was going to receive the best possible care after speaking to the attending vet. Unlike many of the reviewers who think they know more than the vet, we authorized whatever procedures were necessary to save her figuring that we would get billed like some of the reviews said. When we picked her up in the morning, she was doing much better and many of the procedures that we authorized were not needed and not done. Yes, emergency vet care is not cheap, but it certainly was far from a rip off. They could have billed us for everything but they were honest and did only what was needed. This was verified with my vet. According to our vet, Happy Tails saved our dogs life. If we would have waited until morning to bring her to our vet, most likely we would have had a dead dog on our hands. They diagnosed and treated her illness perfectly and she is once again a happy healthy dog. I hope I never have to use Happy Tails again but its nice to know they are there if that day does come again. On behalf of Pixie and our family, thank you Happy Tails!

The staff at Happy Tails is amazing! They were incredibly caring, courteous and professional. Helped with my new puppy Sophie and made sure she was on the road to being her rambunctious self. Thanks to everyone especially Dr Blair and Mallory.Edited after reading reviews accusing of over charging or being money hungry to add this: I went there today because no where was open and I was afraid my dog was seriously ill. After a consultation with Mallory my puppy was brought to the back for an examination. The price was mentioned and I agreed to it before this took place. Mallory came out after and explained everything I would need to make Sophie better and told me they would not be charging me. They had every right to charge the agreed on price and didn’t. After seeing how a few people seem to go out of their way to slander I wanted to do the same to praise.

Sadly I had to put my cat down today. The staff all the way from the receptionist to the nurses and doctors were so compassionate and caring. I was allowed to hold my kitty as she passed, and they gave me two ink imprints of her paw prints. They treated her with so much care and the whole process went smoothly. Thank you to the staff all around for making this process less lonely. I will forever recommend you guys.

I went in there this most recent Wednesday night to do the unthinkable, and say goodbye to my best friend. The staff there was unbelievably comforting and caring. It was the hardest decision Ive ever had to make in my life, and they were there for me every step of the way. I couldnt be more thankful for their compassion.

Everyone was very nice and helpful when we came in with a very disoriented old dog who was suffering from vestibular disease. The doctor explained everything to us, gave us the costs of different options up front and she was overall very understanding and helpful. Upon leaving, in addition to his medication, we got a written explanation of his condition which was great. He is now doing much better, not at 100%, but so much better than when it started. We definitely recommend Happy Tails!

My experience here was better than I ever expected it to be. Every member of the staff i encountered was extremely friendly and personable. I am not a wealthy person by any means, bit I felt the money I spent was well worth the experience both me and my little man got. I expected to spend an arm and a leg simply because its an emergency vet, but I didnt. I am beyond thankful for everything they have done.

Please keep looking, they are not a lover of animals, only of profit . if your dog is sick and you are having a hard time getting approved with their financial help, they will tell you to surrender your dog to animal control . the dog was not dying, just needed help!no empathy, no other suggestions/ simple advice. no dog should be seen here

This place is a blessing. Truly. Our year and two month old German Shepard rescue, Mazzy was rushed to the vet last night with symptoms of diarrhea, lethargy, vomiting, and foamy discharge from her mouth after vomiting. No vet would see her, time frame of 4-6 hours. As parents we were worried, luckily, my husband remembered this wonderful place, Happy Tails. Faith, was so sweet and understanding of our situation, and reassured us she would be seen asap. We rushed there! Came out and took our beautiful girl with a wonderful attitude, we knew she was in good hands the moment we called. Dr. Blair hands down, just an amazing vet, and the tech. Dr. Blair reassured us we would be updated on changes of Mazzy, as she did. Mazzy did good overnight, and was able to pick up early AM. She is doing well today, just resting, as Dr. Blair said.As far as affordable, you get what you pay for, it is worth every penny. Knowing your loved one is in good hands is more than what money could buy. Not to mention the cost was on the back of my mind, I was worried, but not as worried as I was for my girl. Overall it was a very fair price!Wonderful place, please continue to be just as you are. Thank you for everything.Much love,Alysyn

If you have an emergency or need overnight care for your fur baby Happy Tails is an excellent choice. I cannot say enough positive things about Dr Blair and her techs and office staff. My cat needed around the clock care for a few days and I picked him up from his regular vet each evening to spend the night at Happy Tails to be monitored. He received excellent care and Dr Blair communicated with my cats regular vet each am. I read some reviews complaining about the prices. Was it expensive? yes, but it was worth it. His care was top notch, compassionate, and Im happy to say my cat is on his road to recovery.

I have lived in Greensboro for 4 years, but never had to take my dog to an emergency vet. This Sat I came home to see that my dog had gotten into the trash and eaten chicken bones. I immediately Googled emergency vets in Greensboro and called Happy Tails. The receptionist was so friendly and helpful.Once we arrived (It was unusually busy that night) we only had to wait about 45 min to be seen. They took x-rays of my dog and eventually got her to vomit the chicken bones out. I was so relived she didnt have to have surgery. Not only did they send her home with medicine, she also got a bandanna and a certificate of Bravery (I thought that was adorable).Being that I had not been to emergency vet in Greensboro before, I was wary in the beginning. Happy Tails put all my skepticism aside. I loved their personable customer service. Their staff was very friendly and kept me updated on my dog. I will definitely be recommending this place to anyone who is looking for a great Emergency vet in the triad area!

I would like to thank the staff at Happy Tails for being so compassionate and professional. I took my kitty there when she was sick and unfortunately she was suffering and a decision had to be made. I was devastated during this time. They were so supportive and caring which definitely helped me cope. I received a handwritten card and a sweet poem in the mail that brought a tear to my eye then made me smile at the same time. This place is awesome and the staff is amazing. Thanks again

No one wants to have to make a trip to an emergency vet late at night, but I definitely prefer Happy Tails over other emergency vets I’ve had to go to! The service and care my cat and I received here were excellent. They were upfront about costs, which were not as high as emergency vets I’ve had to use in other cities, and very transparent about what they needed to do to help my cat. The doctor we saw also sent out a referral, which saved me a trip (thus money!) I had previously scheduled at my primary vet for a few days later. They also checked in the following days to see how she was doing.

Consistent, caring, sensitive care for my cat. The entire staff is dedicated to solid animal AND human care especially in tough moments. I trust Dr. Gebhardt completely.

Our puppy received his last round of shots on a Saturday morning. By Saturday afternoon his face and paws were swollen. We called the vet who had given the shots and there was not even an emergency number to call. We began did a google search and called Happy Trails Emergency Hospital late on Saturday afternoon. The staff from the minute we called was very helpful. They explained the cost and reasons for treatment before anything was done to the puppy so that we could choose what we wanted to have done. Not only was the puppy treated but we also received helpful advice for our puppy including help finding a place to board him over the holidays and tips if we decided to fly with him ( which we did with complete success!). They also recommended a vet near us and we made the switch right away and have been very pleased with their recommendation. When your pet is in an emergency situation you want someone who cares, who takes every detail seriously and also explains the cost involved. We definitely will return here should we have an emergency. It gives us peace of mind to know they are there and open should we need them!

Rip Off! I took in my 4-year-old cat tonight because he seemed to have trouble breathing. They took him back somewhere and all we were told was that itd cost us $450 or more for any kind of treatment. If you cant afford to pay on your own, they tell you to fill out a credit application and I tried that but was denied. Any other place would at least check your pet to make sure theyre moving air. All we heard was they were checking vitals. I doubt that happened because our boy is very anxious. Have some freaking compassion. Spin it however you want. Ill wait. ADD-ON As you responded to my review, Ill add a little something. I did not ask you to treat our cat without charge. How about offering payments for those who cant qualify for the outrageous credit card? If you qualify for credit, fine, but if you cant then I guess your pet will just bite the dust huh. SCREW YOU!

I came here after visiting another emergency vet and had the best experience! Dr. Emily Blair was upfront with me about cost, she explained to me how I could avoid my problems in the future and thoroughly explained what I should do when I take her home. I LOVE HER AND WISH SHE WORKED AT A EVERY DAY VET SO I COULD TRANSFER! I would definitely recommend this place in any emergency!

We had a great experience here. Everyone was nice and helpful and the facility was very clean. We were in and out in less than an hour! Would definitely recommend to anyone in need of emergency vet care.

I came in with concerns about my dog. He had a large lump by his throat and as soon as I walked in, the receptionist greeted me warmly, took my information, offered me coffee/tea/hot chocolate. When they took my dog back, both the doctor and vet tech took time asking questions, answering questions and explaining everything to me. Turns out it was a bacterial infection and prescribed meds. After 2 weeks of medication, the lump decreased in size incredibly and even after we stopped the medication, it has continued to get smaller. I loved the staff and how much they seemed to care. No more CVS for me. Happy Tails is the way to go.

We thought our cat may have ingested antifreeze at midnight on a Saturday. We have had a couple of unfavorable encounters with the other emergency vet hospital in Winston Salem. We called Happy Tails and spoke with Stacy who left it up to us but said you are free to bring Georgie in. We got there and he was seen right away. You could tell the staff really sincerely cared for our baby. The veterinarian, Dr. Oliver personally came out to tell us that his test results were negative. She was very complementary on us bring him in to err on the side of caution. The price was about a 1/3 of what the other vet would have charged and they did step by step care instead of doing every test under the sun like weve experienced before saving us money as well. The 2 really cool things is that Georgie received a certificate for being such a good and brave boy during hes visit AND they just called us 2 days later just to make sure he was still doing okay. Talk about patient care being a priority ( I work at a major hospital in the area and thats saying a lot). I HIGHLY recommend bringing the furbabies here in an emergency. They have definitely become our choice from now on for after hours emergencies without a doubt. Thanks again Stacy and Dr. Oliver and all the staff! You have a top notch establishment. Were lucky to have you all!!

I took my baby girl of 16.5 years to let her rest in peace, I was crying like a baby. They could not have been any more insensitive, I have not gotten over this for a year now. So this is not a knee jerk reaction!!! I loved that puppy girl with my whole being! I cant even look at that place when I drive by. I hope no one there has to suffer as I did that night. I would have been better off to have put her down myself, but, I wanted it softly and peaceful ......so much for that! Bastards!The response is not correct.... all of was crying, all I wanted to do was go along with Emmie to be prepped and no I DID NOT ASK TO DO THIS IN THE CAR.... OR REFUSE TO IDENTIFY MYSELF... THIS WAS A DIFFICULT TIME, AND THE LADY THAT WAS AT THE FRONT DESK, WAS THE INSENSITIVE PROBLEM! SPIN IT ANYWAY YOU WANT!

Over the weekend, I had became very worried about my chinchilla drooling. Ive had quite a hard time finding any vet in the area that will see chinchillas. After searching for somewhere open on a Sunday, I located another emergency vet who would not see my exotic pet and was referred to Happy Tails. I was very pleased with his treatment and the staff. I did not find their prices too high by any means, and my pets are family...Im more than happy to pay for them to have access to good health care. Definitely not an area I try to cut costs. Happy Tails was also able to refer me to 2 different vet offices near my home that would see my chinchillas.

We have rushed our animals to Happy Tails multiple times. My dog had pancreatitis and they gave her fluids, meds for pain,and sent records to my vet that we have a plan with to have the rest of the work done to save us money. They work well with considering that we have a senior health plan for our animals and will make sure they are stabilized and ok to go to reg vet in am to get x rays and more bloodwork. Then, Unfortunately, my 17 yr old cat which we had an end of life plan with our vet became very ill throwing up blood suddenly. We took her in unplanned and I can not praise them enough for their kindness and understanding. They had us pick her up at back door so no walk through lobby with body and gave us paw prints and fur cuts in bows (no extra charge). I will pay extra to have any of my children get this calm kind treatment. They are there for your pet, you, and if possible your wallet. An Emergency clinic is still an emergency clinic. We expect very high prices and keep pet savings accounts for these issues. I would encourage all to go and not let an animal suffer.

I had a 13yr old dog with a large tumor. My regular vet pretty much did nothing after the tumor ruptured. Just gave antibiotics. That same night, said tumor ruptured again. I took my baby to Happy Tails that night and the vet didnt sugar coat a thing. I could have spent thousands on surgery that may or may not prolong her life or put her to sleep. The vet actually cried with me. I decided to put my love down that night. I am forever grateful for you telling me the truth and such compassion. I highly recommend Happy Tails.

Loved the hospital until I was told false information. I was promised one fee, paid another fee and was told I would not be refunded for the inconvenience THE EMPLOYEE caused. Will not return to this location, it’s moreso about money clearly to them

We brought our elderly cat to Happy Tails on Saturday Nov. 11th. Her health had be declining for over a week and she was not eating and dehydrated. Our vet was already closed so we took her here to get her some fluids and give her some comfort. The staff were all very friendly from the time we walked in. Dr. Blair gave our girl Cinnamon a very thorough exam and gave us options as to how to handle Cinnamons treatment. We ultimately had to let our girl go but I appreciate the efforts made by the Happy Tails staff to make her comfortable to enjoy the last couple of days we had with her.

I found an injured squirrel in my driveway and after calling three different wildlife rehabilitation specialists, no one would take him. Happy tails was happy to take the poor thing and after examining him let me know they would treat his injuries and then try to contact a wildlife rehabilitation place. I was relieved that the squirrel had a better chance of surviving by being nurtured by a vet who has better experience/knowledge.

I had my war dog out on our daily walk at the park. He fell down in pain for no apparent reason; so it was very frightening to hear him cry in pain; unable to stand and we ended up at Happy Tails. Everyone was wonderful in caring for our best boy and we are grateful for the care and attention they provided for our brave dog. He even liked getting his neck scarf which he wanted to wear again the next day. :) Thank you for all for being there when we needed you.

Thank you so much for the care you all gave my fur baby Jay! We love him and are thankful he was able to be taken care of in the manner he was. Thank you again! The hospitality was great.!

Love this place. Our dog, Buddy was running around and got caught on something in the woods, causing 7 laceration on his tummy. It was about 1/4-1/2 deep, so I called Happy Tails and they recommended we bring him on in just to be safe. $250 bucks for 10 staples, 2 types of medication (antibiotic and painkiller) a cone, a really cute bandanna for him and we were in and out in less than 45 minutes flat. Id highly recommend them for your after hours emergency needs!