I was trucking out on the east side of Green Bay today 10/8/21 and I had my oil filter break loose off my truck dumping all the oil out and leaving me stranded on the on ramp somewhat blocking traffic. I called the west mason store where my account is and Heather offered to bring me 10 gallons of oil for my semi, she also helped block traffic to insure our safety as we switched trucks around. Huge thank you to Mary and Heather for helping me out. Definitely saved the day.

Very slow service today. They had what I wanted but it took forever for them to get it and pay for it.

Even though they didn’t have what I was looking For they told me where I can find it give me a couple of quotes on prices from places around town and then recommended somewhere that I could get the part installed.

The cashier did a great job but he’s only one guy. There’s literally 4 other employees walking around and a line of over 7 people waiting to checkout with only one cashier and he’s also the only one answering the phones. Need to get some more employees willing to help customers

Normally a good place to go but quality of staff has declined lately

Called the west Mason St store on Saturday afternoon looking for a ford ignition module wrench. The guy that answered the phone told me they do not sell anything like that. I even explained to him what it was. So then I typed in Google to see if I could find it on line and it said they sell them at autozone. I went to the store and there it was in the tool isle. I went up to the counter and the guy waiting on me was the one u spoke to on the phone and he had a gray shirt on Im told he was the manager. I asked him why he told mt they didnt sell them 3 times and he wouldnt even acknowledge the question. Just ignored it and shrugged his shoulders. This place had really done down hill. You go in there and wait forever because they have 3 people putting things away and 1 guy at the counter and hes taking forever talking to customers. This was it for me I will just be going to advanced and OReilly for now on.

Seems like people here used to know more about automobiles. Still better option than the internet if you need to get rolling today. Worth a stop.

I called today to inquire about the driver position. when i asked to leave a message for the store manager. the employee that answered gave me a lot of resistance and was trying very hard to not take a message.he kept telling me it would be easier if I called back. this annoyed me greatly and gave the impression that he was being lazyafter much pushing on my end he took my number but i had to repeat it 4 times then after he was trying to end the call without my name which i also had to give multiple times.Ive been in and out of customer service since 1995 and I never treated a customer this way. this was beyond an epic fail

Went in for oil and oil filter for my Harley. I thought I would change it myself this time. All went great got exactly what I needed

Excellent customer service, got what I needed, AC charge and I am now frigidly satisfied 😎😎😎😎

People very helpful got me fixed up on no time

Very helpful and polite staff members

The young lady was waaaaaay more welcoming than the men from earlier today, even as she assisted me she took time out to greet other customers and answer a question

Website showed they had what I needed. Got to the store and the guy wouldnt come out from behind the counter. Just pointed in the general direction where to find it and they didnt have what I needed. Poor inventory and poor service

Always great service here...

Battery purchased, installed in les than 1/2 hour!

I come to the west side of town because I know the employees here will never steer me wrong. (pun intended) Erick was extremely helpful! I needed a rear blinker bulb. After purchasing it, he came outside and installed it for me. I asked that he show me what to do that way I could do it next time. He took his time and showed me every step of the process! Thank you Erick, youre the best!

It would be nice if they had someone there that knew SOMETHING ANYTHING about cars.

Love Auto Zone the guys here are way nicer than the guys at Advanced Auto

The manager of AutoZone brought his tools outside in 7 degrees above zero weather and tookout my old battery and replaced it with a brand new one. He was very knowledgeable and did the job quickly thank you so much for hiring such good people

I like the service and how my situation was handled. The wait time to be served at the counter was longer than 10 minutes which is discouraging. Prices on some things are competitive.

Extremely poor customer service. We were ignored for a couple mins by whoever the guy was standing by the computer until the other employee finished with the customer she was helping.

If you just need a grab and go item, you’re far better off going to a big box store as the employees seem to prioritize helping customers with big issues. Waited almost 30 minutes to check out.

Yesterday I was driving through Green Bay and my car battery started to die. I called AutoZone to see if they could check my battery, or give me a charge and they said no problem. So I get there explain that I had called and they go out to check my battery. The guy tells me The only issue was my battery was junk and I needed a new one. So I pay almost $200 for a new battery and my car is telling me the same thing while I am in the Parking lot. I ask him to run his diagnostic check Because I was nervous to leave and he said OK. I can tell he is really struggling and that something was wrong but he tells me that the battery was fine and that there are no issues with my car, and he packs up and heads back into the store. We get past Crivitz, WI heading north and all my lights shut off and my car coasts to the side of the road by a corn field at night. I get he probably couldn’t have fixed anything but I feel like he wasn’t being honest with me.. Very disappointed. Now I feel I paid for a new battery I probably didn’t even need because that wasn’t the issue.

The best time ever.

At the West Mason Auto Zone, very great service with a broken wiper blade from ice!!! Came out to my van put it on i paid and was on my way! Thank you very much!

Need to stagger breaks employee was very friendly. Wasnt impressed by female employee Hold on a min. Then vanished but her coworkers picked up her slack .The main drawback is the $ 20 reward for 5 purchases even though they have ur email you have to keep track of card big turn off.

Im giving 3 stars because was a lady up front and I ask for help to get my parts and she tell me she dont know anything and when I got inside she look at me and dont know if she did because Im Hispanic or but anyway I got my parts

Outstanding customer service! The guys are very helpful and considering the store being busy the guys had great attitudes. I wanna especially thank Seung for his help. Thanks Seung!

Had to wait just to get checked out

Returned a sump pump back up battery here. They were super friendly and real busy.

Went to the W Mason store to pick up a part the De Pere store didnt have. Needed a different part instead. Erick H spoke to my dad on my phone, knew what the part looked like (for a 78 El Camino) but couldnt find it right away. I said wed look other places but left my name & number...Erick found it before I started my vehicle! He ordered it & I can pick it up on Saturday! Thank you, Erick! Made my day!

All my parts come from autozone

Had exactly what I needed and very helpful staff!

Friendly and knowledgeable customer service. I dont know a lot about cars, but good thing they do! Didnt try to sell be stuff I didnt need and had exactly what I came for! Very helpful and cheerful! Ty AutoZone for making this a place Ill come back to!

Friendly and efficient got what we needed

Great service and very helpful in getting correct parts.

Took forever and they had the wrong part on order then they put it on someone elses rewards cards and wouldnt listen that it wasnt me. Guy at the counter horrible service.

Diagnostic test complete thanks to Al and Also Sara Excellent Employees Thanks

Those guys are a great crew. Ive been there 4 times in 2 days. They had everything I needed to fix my truck, and good knowledgeable information. Highly Recommend!

Everyone so helpful! Also always very happy and attentive! Thanks for ur services !

Jacob was super nice and replaced my headlight and also put in a fog light that i bought at autozone on Linevile who said they wouldnt replace it! Thank you so much Jacob!

Very helpful

The service from the employees tonight was excellent! They replaced a dead battery for me in 5 minutes! Amazing service, thank you!!!

They must have been short on workers,was a long wait...buy it was the only place that had what I needed!! My advice is to call around to all the stores to make sure they have exactly what yr looking for!!1 worker for 10 customers...4/5 people left25 min wait in line!!

I go here for all things automotive related! Very friendly and helpful staff. They dont try to oversell to the non-automotive type customer. They advise what you need and what you dont need. They will even assist you with showing you how to change your wipers or add a fluid. Great satisfaction!

They get you in and outHelp to look up your parts and pretty good customer service

Great customer service and friendly. Also are really good about honoring warranties.

Stopped for some lug nuts. They looked it up, got the ones I needed. I was out in a few minutes.

Great selection and experienced counter people.

I walked in and grabbed what I needed for a small gasket leak on a water pump. I wanted to double check that what I got would work. The guy was very knowledgeable about my situation at hand .. Good customer skills.Btw, I was right. Jus sayin ...... 😊

They provide good service, but their system is needing an update to this century and the phone is very loud when it rings in the store.

Friendly patient helpful understanding and considerate with good knowledge of vehicles and what it takes to fix them in the parts and tools you need to use to maintain them

The staff was friendly but was not very knowledgeable. Could only find half the stuff I requested. I wanted to order a part that I saw online but did not have the part number but new the name of the part. They were not able to find it. But I prefer using the store for general maintenance materials for my vehicles. The items are easy to find.

Very helpful 👍

Normally have a great experience at any of the various locations. Today however, when I stopped to pick up an ordered part, I had my first bad interaction. Even with the receipt and having the computer say my part was in the store it so far has not been located. I stood around for 45 minutes while staff searched for it. Finally got tired of waiting and now must periodically call and ask if its been found. Thats difficult to go through when I depend on my vehicle for employment.

Ok prices

Worst parts store ever. Always have to wait an extremely long time just to check out. I purchased a battery a few years ago, when it was having problems they insisted on testing it first. I was told to leave it with them and come back in an hour. A hour and a half later I stopped back in the store, after waiting in line at least 10min to be helped they could not find my battery. When they finally did, it was never put on the charger and test bench. I inquired about the warranty and was told that it was not in there computer system, or was it stamped with a date, so it was automatically not covered. I purchased a new battery elsewhere. A month later I stopped in the store to get some oil and automotive detailing supplies. I had roughly 15 items. The older gentleman checking me out took litteraly 30sec to a min just to scan each item. Then on top of that went through and counted each one against the items on the screen. When he notices a few items were not scanned, he cleared the entire order and start over meticulously checking each item and price like he had all the time in the world along with the 5 people behind me. It is always a zoo in this place and under staffed, incompetent help. Later in the week I needed a differential bushing. I was told they would have it the next day. I paid for it in advance, when I stopped in the store the next day to pick it up, of course they couldnt find it. When they did finally find it they wanted me to pay for it again. Apparently it wasnt transferred from another store correctly. I did have my receipt with me, but again was not happy with the time it took to find my order and level of competency of the staff. Having managed an auto parts store many years ago, I know it can be extremely busy and stressful, but come on....this place is consistently horrible!

Happy with the service !

Customer service was fantastic always my go to auto parts store

Sunday evening Matthew went above and beyond to help me replace a dead alternator. I didnt even ask him. He just jumped in and when he saw I was struggling. It was cold and dark out but he stayed with me until the new one was in. I offered him a few bucks for his help, he refused and simply stated I love my job and am happy to help, thats why Im here.

Great service from the lady i worked with believe she was a manager she seemed to really love her job amd gave me a military discount even when i didnt ask for it! Very helpful for future reference will be going back!

The communication of employees is bad. Im no expert on cars but when Im being hustled I can tell.

Great service. Affordable. Even though they were busy, they still came out and replaced my wipers in January.

Thank you Jason C for taking the time to fix an HUGE error caused by the 915 main street autozone staff.

Always very informative and helpful with what is needed. Service could be a little faster but it is what it is.

Waiting in line for too long....

Safe clean and great service.

U have to check to see if you have something before you tell me its not in stock.

First of all these poeople are super sweet and amazing and Trevor is amazing and well mannered

Great customer service the only problem is how many people are behind the counter

Just went in to get a battery for my car after hearing they will help me install it if I buy from them. The guy who waited on me has ZERO customer service skills. No eye contact, no smile...asked him if he could help me find the battery I need replace it and he said he didn’t feel like going out in the cold. When I asked him if anyone there could help he said I can go ask them myself. Also gave me a higher batter price at the store then when I called earlier to find out how much it would b. Geeeezz...now I remember why I don’t care for auto zone. 😒

I have never had a bad experience with AutoZone.

Matthew at the west mason store is very helpful and honest.Told me what was wrong and what part I needed. Replaced it In the lot! Thanks again!

It took longer than I would have liked. However, everything seems to be working fine.

John C. helped us get a different battery, and he went the extra step to take the old one out and put the new one in for us. It was freezing cold out too! Great customer service. Thank you so much!

If you end up needed to go here, expect to wait. Im not sure if its because they are just always that busy, not enough bilingual staff, understaffed, or just a a combination of all of the above.For the most part, the staff is pretty knowledgeable, but not always the quickest.

Will install batteries and wipers nice people

My go-to place for car parts. theyve got it all, prices are right, and the sales reps are friendly and knowledgeable.

Very grateful for the Team they have they really know there stuff and theyre very talented at what they do

Very slow service even before covid

Found everything i needed. Sockets and extensions. Customer service was excellent

Helpful staff. Walked in and right away they helped me find what I was looking for. Was in and out with everything I needed within 10 minutes.

I am an employee here for 5 years, good environment, great customers. Good prices, we price match, and we close at 10pm

Knowledgeable and friendly staff, Able to look up anything youd need for your vehicle.The moment I walked in I felt like I was welcome.

Always the best

Slow service and when it finally was my turn and I told the clerk my heater wasnt working. He did not go out to my truck to see what it was or wasnt doing as they usually do. Instead looked in his parts book and tried to sell me a new heater. I asked if they installed heaters and he said no.. I said I was going to check around for other opinions. I then stopped at a full service shop and told the attendant the same about my heater. He pulled it into the service garage to take a look. After about 5 minutes he backed my truck out and told me the heater simply some how came unplugged. Sure glad I left Autozone and will not be stopping there ever as again!

Easy to navigate every AutoZone store I have been in has always been very clean and their prices are very reasonable

Horrible. Bottom line worst autozone. I normally go to autozone all the time and it’s always I come in, non stop waiting, and rarely is someone at the front. Waited in line for 10 minutes today just to cash out. The front desk people told me someone was coming, no one did, and then the other 2 front cashiers helped 2 other people who came in after me before I decided to say screw this and walked out. Like come on even the east side Green Bay is better and then suck. Step your game up

Good parts company. Just not all the workers are knowledgeable when it comes to vehicle repairs.

The so called woman there is very rude to everyone that walks in the door.

If you need anything for your car or truck Auto zone has what you need, and not very expensive

Decent place, had to wait quite a while for the other customers being served. I had a small question to ask, would have been nice to have been at least acknowledged while standing and waiting for 30 minutes.

Staff is rude most of the time. Went in for a break line had a guy tell me over and over he couldnt help unless i knew measurements for it. When u look up said brake line only one option pops. Found this out at helpful advanced auto. And boy u should hear some of the things they say here that probably woundlt be said at a professional establishment

Best place to go for parts. John was very helpful and friendly.

Great place, always very helpful though sometimes you can wait a long time.

Helpful, informed and willing to go the extra mile. Great guys there.

The best of the Auto Zones. Parts are always in stock for a wide variety of vehicles

Have everything Ive needed and great workers

Terrible terrible service. Also have to have a long wait before being served. They make rude comments if you dont know something or give you a are you stupid look. Everything is WAY over priced. And over all just multiple terrible experiences. If possible Id give 0 stars.