Our air conditioner stopped working and our thermostat went blank. We called Bay Area Services and they sent Brian out to troubleshoot the problem. After a short period of time Brian located a blown fuse. After replacing the fuse the system started performing as it should. Brian was still concerned that the fuse had blown and thought it could be a low voltage short. Brian checked the wires that could be seen and could not locate any wires that were bad so we concluded that it was a freak happening.Well, after a few days we left for vacation and returned six days later and the air conditioner was out and the fuse was blown again. I immediately called Bay Area services. They sent Brian out that afternoon. Brian went through all the wiring, tore the air conditioner apart and located where mice had chewed on the wires. Brian repaired the wires. Brian worked over two hours to find the problem and repair the wiring.Since this was a call back we were informed that there’s no cost to us.If you are looking for a honest, professional and reliable Heating and Air Conditioning service I highly recommend Bay Area Services. I have never written a review before, good or bad, but this service should not go unnoticed. Thank you Bay Area Services and thank you Brian….

Right from the start…they were GREAT! Steve the sales rep sat down and explained everything…best hour and a half explaining the systems I was getting. Other guys just dropped off estimates and left. The installers were on time and very professional. I am recommending your company to anyone that needs a new AC and furnace.

Friendly, knowledgeable sales and service staff. Our AC went out when the temps were in the 90s and someone came out that same day to fix it. Our unit was 20 plus years old so it was time for a new one. We were very happy with both the sales and service staff when we purchased a new unit.

Bay Area Services reached out to me as they are the subcontracted group by the local Home Depot. Everything was flawless from start to finish. Mike, the sales tech, arrived right on time and immediately I could tell he was the honest type. We chatted about everything and then he helped me choose the best furnace and AC unit to replace my 33 year old system (which was still working). At no point did I feel like Mike was trying to take advantage of me and sell me on an upgrade that wouldnt have beneficial. He laid out everything and told me why he would recommend certain units versus others and ultimately did not push anything. In the end, I chose to go with a 2 stage furnace which was slightly more expensive. Mike was wonderful and I could not have met a better sales tech.As for the installation group, they were equally as great. They were right on time and I headed to the office while they did the installation work. When I got back, they had everything removed and installed and had even put down a blanket to avoid getting my carpet on my stairs dirty. In the end, they cleaned up everything perfectly and also showed me how to use my new wi-fi thermostat.This group is top notch and they are what you look for when you are purchasing a big install like a furnace and AC unit.

Great install! Very fast and easy to work with. Great communication and installers were great!

Excellent service, price and very professional. I would recommend them without hesitation!

Awesome job. Professional, knowledgeable and great service.

They provided a quality experience when we purchased a new furnace and AC. The sales rep explained all of our options, and set up the installation at a convenient time for us. The installers were professional and efficient. We are very happy with it.

Received a quote from bay area and decided to go with them even though they were rather expensive. After installation was done they charged me close to a grand more because of unforeseen circumstances. I argued that the quote they provided (which was only two weeks old) said once price but they demanded that I paid them the extra. I dont know how this is legal. Buyer beware

Had bay area install a new trane a/c unit just 2 short years ago. Come home during a heatwave to a scorching hot house. Called Bay Area heating and cooling, told me it was $100 to come out. When they did they told me that the AC unit was installed improperly and that the repair bill would be $300! I asked about the warranty and they said it only covers parts not labor. The fact that they themselves installed it wrong seems to be lost on them. This company is a scam, stay away.

I was very pleased with my service here. The gentleman who helped us was friendly, and was happy to answer questions I had! We had a concern after the first time they came out and they made certain to get someone here right away to check it out and resolve . Customer service was amazing, and I would highly recommend!

We called for a quote and someone was out the next business day. Steve Graham was our sales guy. He was very knowledgeable about our old current system. He gave us all the option from most expensive, moderate and basic. I felt absolutely no pressure. He was also very patient with our 2 year old who kept interrupting our meeting. Within 10 day our new furnace and A/C was installed. Techs who came to install were friendly. They explained about going in and out of the home. They also made sure to close the gate to our fence each time they walked out so our puppy wouldn’t escape!

Had hired bay area heating and cooling to installed a new furnace, a smart thermostat, an expensive air filter, and whole home humidifier on April on 2015. On September of 2020 called bay area to come to my house because literally EVERYTHING wasnt working for all seperate reasons. My thermostat isnt able to do software updates, my traine clean air effects air filter has error codes flashing on it, and both my humidifier and furnace wouldnt power on. A tech came out, found out that the humidifier was leaking and disconnected it and replaced a fuse in the furnace that had blown because of the leak. The tech didnt address the air filter, thermostat, and didnt fix the humidifier. The tech said he needed to check on my warranty (supposed to be 10 years) and charged me $100+ and promised hed call me back. Well we are about 8 months later and bay area wants to charge me to come to my house to look at the issues even though I already paid that fee once, oh and they cant guarantee that there wont be costs.

Much warmer in house. Comfortable. Very quick installation. Guys were nice. When they came in summer to repair central air very quick and reasonably priced to get through one last summer

Impressed from start to finish! My first call to Bay Area was from a polite professional lady who followed through with everything she said- I regret not remembering her name and sorry for that! She set up an appointment with Mike since he was going to be in the Rapids area and it was only a couple days. Mike beat me to my house and was another polite and very professional man. He knew his task, his product and his role representing his company. He took many photos, measurements, asked me where a truck could park etc. What most impressed me was his goal to suit our needs, not just sell an air conditioning unit with frills I didn’t need or want. His quote was thorough and very fair. I scheduled the job with Mike and was contacted a day later with install date options and only 9 days out! Matt came this morning right on time and like mentioned above, impressed with him also. He was clean, extremely organized, knowledgeable of his job and project and very efficient. He had our house cooling in no time! I thank all of you that had a part in this and will definitely recommend Bay Area Services!

Bay Area Services worked through Home Depot to install a replacement system for a 33 year old unit. Everyone from sales to technician have been very nice, incredibly knowledgeable, and fun to interact with. There was no pressure to up-sell on products. I really felt like the system was designed for my needs.I would strongly recommend Bay Area Services now and in the future. Keep focusing on the customer first care combined with quality products!

Great HVAC solution and service. Thanks Mike Fisher for your help in choosing a great solution.

Everything great. 😁

After calling two other heating and cooling companies in town, we decided to call Bay Area Services. Mike Fisher from Bay Area Services came out to our home to do a replacement estimate of our air conditioner. He was fantastic! He is a kind and knowledgeable person and explained everything to my husband and I. We ended up buying a new air conditioner on the spot because of him. Mike from Bay Area Services is exactly the type of person you want to come check out your heating and cooling and we feel blessed we found the right people and company to take care of our heating and cooling needs. Best in town! Thanks Mike!

Arrived on time the day of installation. Overnight an issue came up, and I called them first thing in the morning. Within hours, they had a technician at my house working on it. That afternoon the issue hadnt been resolved, and again within an hour that same day they had another technician at my house and the issue was resolved.You never know for sure how good a company is when everything goes right. You learn a LOT about a company when something goes wrong. Bay Area Services responded to my issue FAST and on the same day. Thats the mark of a great company who stands by their products and services.I wont hesitate to use them again in the future.

Had a great experience with this company. Tim, the salesman, was good at explaining everything about the different Air Conditioners and Furnances. The installers were on time and were professional. They explained all that they did during the install process and when the job was done they explained how to use the thermostat and what filters need to he changed each year along with what store to get them at. They also explained when to tune the units up each year. Overall, we had a great experience with Bay Area Services.

I called for service on my air conditioner. I believe I talked to Karen who was very nice. Brian came out took a look at it and explained all my options. He never pushed for me to replace my unit and was honest. Which I thanked him forI had an estimate for a replacement done and Steve came out and explained units and prices on air and furnace. He also was very honest and never tried to upsell me.Matt and another young man came to do my install they were done within a few hours. They cleaned everything up and explained my new unit and thermostat.I have already referred a friend when her air conditioner went out on a Sunday. She also loved them.Thank you for being an honest and quality company. I will continue to refer and use Bay Area Services.

The guys that came and installed were great. Very professional and were willing to answer any and all questions. Did a great job of explaining the system and remote control. They also did a great job of cleaning up after they were done. Will definitely recommend Bay Area to others. Thanks for a great experience.

Bay Area Services installed a new furnace and thermostat in my home. Their pricing was extremely competitive and they did an excellent job of installing my new furnace.

Scott came from Bay Area services to rescue me with my furnace not powering on. I talked with Shannon who scheduled me right away and within a few short hours Scott was here. Scott took the time to walk me through what the issue is and also got everything back up and running. I was afraid what the bill would be, but it was very affordable. Thank you Shannon and Scott!!!

My family had Bay Area Services install a new high efficiency furnace at our home end of November. I wanted to give it some time before I authored a review. We Purchased a Trane Furnace, with a new whole home humidifier, upgraded filter and smart thermostat.The High efficiency furnace is quite an upgrade to our previous unit. The main difference is the noise it makes. These fan on this system is always on and circulating the air, that being said unless youre sitting next to a register you cannot hear it. We have also noticed less swing in temperature. The smart thermostat is a nice feature, we havent used the full capabilities, but I anticipate using these features more in the summer. As in the winter we tend to stay at the same temperature.We cannot recommend Bay Area Services enough after the service we received and continue to receive. From the quote, to the follow up and the installation the process was seamless and I feel comfortable knowing the system was installed properly. Outside of the furnace, Bay Area Services handled warranty registration, all rebate forms including my salesperson personally delivering the first rebate check right before Christmas.While there might be places that will sell lower, you can be assured that Bay Area will take every step to make sure your furnace is installed properly and safely.

Service tech was very polite and professional.

Thanks Bay Area Services and Jaime for the prompt attention to fixing our air conditioning today. He came right away and got our air back to working quickly on such a hot day/week. We appreciate the great service provided!

Install was done clean and quiet. he was thorough in explaining thermostat use. thermostat a bit complicated and has lots of options.

The service technicians were fantastic, but when I did experience an emergency and my furnace wouldn’t shut off, I regretted having to deal with technicians in Green Bay who couldn’t get to Rhinelander in time late in the day on a Friday. I ended up having to use a local company and paying close to $350 for the fix which was not reimbursed even though I was under warranty. I would rethink having service technicians out of my area in the future. Other than that I am very happy with the product and the service that I have received.

Top notch installation and service

Great job done by Bay Area Services, very knowledgeable staff and were able to answer all my questions, also kept me updated on the process and how things work. Everything went smooth from sales to installation and system was up and running in 92F heat. I ended up getting Trane for longevity and better quality, plus Nexia app is a great tool being able to control system anywhere, anytime. Highly recommended.

Mike Fisher is an excellent sales person. He is very personable, friendly, knowledgeable. I would recommend this company and Mike for my heating and cooling needs.

Always great service.

They were very personable. They were fast and told me everything they were doing. Great company great employees.

I had Bay Area Services install central air in my home over the summer. Everyone I worked with was professional and friendly. Very happy with their service.

Excellent service, including timely arrival and completion, high quality products, and clear walk through at the end of installation. They wore masks for health and safety and did a great job!

Their work was excellent there employs extremely friendly and everything was clean and efficient thank you

Very prompt, professional, and great pricing.

Matt and Wyatt my installers did a awesome job. Were friendly and answered my questions. I am an old school guy so I was really impressed with a couple young guys professionalism and work ethic. Definitely would recommend them and Bay Area Services.

They are very professional and installed the air conditioner quickly. They cleaned up after themselves. They respond with any questions or concerns afterwards.

Very limited in their capabilities. This company cant service or do new installations on modular or prefabricated houses. Very nice people but must be amateurs.

Due to the fact that our installation was going to be challenging, I had many questions and when the installers arrived they addressed my concerns and explained things carefully. They were very professional especially given the fact it was not a typical install. I would highly recommend them to others looking to have this type of work done!

On time left no mess and answer all questions

Loved the service and people who installed

Great service, great people, courteous staff and complete professionalism.

We had two new furnace/a/c units installed at our church. They had the best price, were in and out in about six hours, and everything was cleaned up when they left. They also called a couple days later to see if everything was working right and if we had any questions. Excellent work!

Very easy to work with Tim the sales man knew his product and the installers were very good at what they do.

Very professional and courteous, on time every time they were supposed to call or come by the house.

Great service. Accurate diagnosis.

I was very happy with Mike, Brad, and the rest of the crew at Bay Area Services. Last fall, our AC died, so a few weeks ago, I called BAS to get a quote. Mike came out to the house and was very thorough in explaining the difference between brands, which would work better for our home, and why. Turns out the previous owners who built the house put in too small of a unit to begin with. No wonder our kids rooms never got cold! We now have the proper size unit installed. Now I just need it to get warm in Wisconsin for me to test out our new AC! Thanks, BAS!

I have been a 29 year consistent customer of Bay Area Services. Together we have installed three furnaces over 30 years and completed 58 service calls for routine maintenance on the heating system And the cooling system. I recommend Bay Area Services to all my friends.

They did an awesome job with our installation. Very thorough and cleaned up after themselves. Will definetly work with them again!

Install went without issues. Clean up was done to our satisfaction and the crew was very professional.We would recommend them to anyone.

Ive used Bay Area Services at a different residence, and was glad to be able to use them again

Our heat went out on a Thursday night, Current furnace was 31 years old so I called Bay Area Services for an estimate. They were at my house within an hour. Their pricing was fair and I wanted a Trane System. Discussed with Jack, very honest and friendly guy, that I really needed heat for the weekend and couldn’t wait until Monday. Jack arranged for Saturday installation. Matt and Joel were here at 8 am; we had a new furnace by lunch. Installers were very knowledgeable and professional. Our house is now nice and warm. Very happy customer.

My family received swift service from Bay Area and a competitive rate for the installation of an AC unit. I will buy from Bay Area again.

Great work! No complaints from the order to the install.

The crew was professional and did a great job explaining everything and cleaning up when they were done. We love our new furnace.

Friendly and very professional they explained how to use everything and left the residence clean and neat I would highly recommend bay area service to others

We were pleased with the original pricing and when the workers came they were courteous and lay down flooring so they didnt bring in dirt everything worked great they worked great very pleased with what turned out to be too wonderful bathrooms .

When my furnace went out I DREADED starting the process to get a new one. Was so happy to have been referred to Bay Area Services, specifically Shannon. He really made it easy with making sure I knew all my options and the pricing differences, etc. Installation was a breeze to get coordinated. Not to mention the new thermostat he recommended has been incredible to use! I really am happy I went with Bay Area Services!

Our technician, Brad was very Excellent would have him be our designated service technician in the future.

They knew exactly what they were doing and finished the job fast and effectively, we have really enjoyed the new furnace

Do not fill out the Home Depot form for HVAC services. You will be stuck with overpriced services even though Bay Area as a company offers lower pricing. DO NOT GO WITH THIS CONPANY FOR YOUR HVAC NEEDS. They do not care about the customer and you will waste your time.

I can’t thank Bay Area Services for their help with our new furnace! We were in the process of a renovation when we learned we needed a new furnace and with their help, it wasn’t anything I had to worry about! They are very knowledgeable and were able to help us with a few other things during the renovation as well! Thanks again!

Great team with great service!!! They did my install for heat and ac two years ago. I have them back for maintenance and we have been pleased with there service. Outstanding service and pricing.

Excellent trustworthy salesman. The installers did a fantastic job. We were very pleased with our experience. I would highly recommend.

Great technician and service. Also, very durable products.

Brian the technician was friendly and knowledgeable. I will use Bay Area Service again.

We are very pleased with how quick and great job they did thanks

Bay Area Services met all our needs and everyone I worked with was friendly and professional!

Totally satisfied!

Nice showroom, very helpful staff and sales. Been using this company for all my home hvac maintenance for at least 5 years. Service techs are friendly and knowledgeable and will answer your questions.

Great service, and they actually do what they say they will do vs the HVAC company I used for the previous 12 years that was here 10 minutes and done, but charged more and did little to nothing!!

Great service every one was so helpful . I bought a furnace for my rental unit and my renters were so pleased they are telling all there friend what a nice job was done and ease to work with they made sure she understood how to work everything . Thanks for you service Kim

Terrible experience with this company!!!!One problem after another.. started when we built our home and they improperly installed our heating/ boiler system which set off a chain of events of multiple issues. Finally got smart and found Better Homes heating and cooling. Like their commercial goes....there goes another bay area service truck HA!!! its so true!!!!

Called for a furnace check and was able to get an appointment scheduled in about a month. Staff was very friendly.

Great people to work with.

They installed both my furnace and air conditioner and I couldnt be more pleased. Their sales rep, Mike Fisher is the best, he is a wonderful man.

Great service and no hassle install!

Great management and amazing team that defines the quality of customer service. I will recommend to everyone for their HVAC services.

Where to start?* FIRST OF ALL, I want to point out the only good review of them on Yelp is by A CURRENT EMPLOYEE! He even states it at the end of his review. Thats right. They have a CURRENT EMPLOYEE PUTTING UP GOOD REVIEWS FOR THEM. Also, most of the good reviews on google are vague and only 1 or 2 sentences. I doubt most or all of these are really customers or have every even used them. That should give you and idea of who they are!I hired Bay Area Services Heating & Cooling to put in new HVAC including Ductwork.1. They DIDNT DO IT TO CODE so It DIDNT PASS INSPECTION and so they TRIED TO GET ME TO PAY MORE TO GET IT TO PASS INSPECTION. When I told Jack B about it he tried saying I instructed to do it that way. First of all, I dont do HVAC which is why I hired them in the first place. Its not my job to know or make sure its to code its theirs! Plus, the first item that didnt pass, they decided. I will update this in the near future and add emails, details and pictures but thats a pretty big one!The best part of his response is his claim that I instructed him to go against code?!# What? Really, so a) he means to tell me if I tell him to do something against code he will? Had I known that I wouldve chosen something better than locating the AC in the wrong spot...seriously. b) If he knew what he was doing or what the workers were doing he would know it wasnt going to pass and wouldnt have told them not to put it there. This guys responses are so ridiculous. Instead HE TRIED TO MAKE MONEY ON THEIR MISTAKE!2. Absolutely every step of the process was a nightmare. They cut 2 holes in my hardware floors in the upstairs bedroom where you can see down through to the living room and left them their without anything. Not even a vent cover. When I asked about them Jack B tried saying it was because of layout due to a chimney. Not true! I asked them if they could get started on things that needed to be done regardless of whether the chimney had work on it or not and he said they could. They just screwed up and left it there.3. When I did the walk through with one of their guys, I pointed out that a few things before we even get to the city inspection:First of all, There was a huge 2 inch gap around a pipe in the basement wall where they ran a line to the AC unit. So, kind of defeats the purpose of HVAC if the outside air is flowing freely into the house, not to mention all the bugs and whatever else.I pointed that out and was told it would be taken care of. Even after pointing it out, they put a little puddy in the hole but when I checked it again it still had a gap.Second, there were gaps in the ductwork. This is brand new ductwork, it shouldnt have gaps in it! I will say at least that guy then went through and taped a few gaps up but they shouldnt be there to begin with.4. This was new ductwork so they tore some things out and JUST LEFT ALL THE DEMO, WOOD, PLASTER, GARBAGE ETC in a big, big pile. When I asked about it Jack B said they werent going to clean it up.Every thing they did was to ensure they did the least work. Jack B is so unethical it creeps me out. The work done, the process and the response to all the issues is just a nightmare. I will probably have more when I update with pictures.

All staff were helpful and accommodating.

Great products with fast and friendly customer service. Highly recommended!

Great service, reasonable price, and very friendly.

I would like to thank Matt, for coming and working so hard to find out what was wrong with my furance,he stayed till he found the problem, and he knew how upset I was getting, so thank you again Matt,

Need heat or air conditioning? Get it here. SUPER PEOPLE.