I was able to make a next day appointment for my Jeep Grand Cherokee which fit my schedule. Unfortunately they could not fix or find the gremlin in the electrical system. Nor did they wash the vehicle after I spent $2K on repairs and service. All the people were nice and helpful but Lithia needs to wake up to customer service demands. My regular dealer washes my Jeep!

This was by far the best and easiest experience I have ever had buying a vehicle. No run around, Corey listened to what I wanted and made it happen. He also made sure that what I wanted was what I got and was honest through the whole experience. The customer service is far and above what I expected.Thanks Corey!!!

The brand new car we purchased on 9-11-21 is very nice and it was fairly priced as it was labeled. We are pleased with the car and the price we paid for it. I am not pleased that Lithia Dodge tried to push me on the spot into buying the extended warranty or vehicle protection plan at a grossly inflated rate. It was presented to me at a cost of $6100+ in addition to an oil change plan at $849. When I resisted, they magically brought back a figure of $3190 (for the same extended warranty? I think?) and took off the oil change plan (at my request). The salesmen told me that they wanted to be transparent, they said this more than once, but Im realizing now that they were trying to sell me an extended warranty at a very highly inflated markup. I could have declined it, but I did agree to the $3190 for the extended warranty since it could be a beneficial safeguard for our situation in the future. My online research after I got home shows that the plan they sold me can be purchased by the customer directly online at anytime before the factory warranty expires. So, To Lithia: You sold me a Vehicle Protection Plan at $1300 more then what I could have purchased it for myself. True Transparency would have been disclosing the truth about the plan when I originally resisted and the availability the customer has to buy at it a later time and at the REAL price of the plan (which is $1890). I would have appreciated knowing about this and I also would have appreciated knowing about the plethora of other vehicle service plans, terms and prices available for my new car. I might have picked a different plan if I had been given all available options. I feel a little duped by you, but it could have been worse than the $1300 I overpaid you for the service plan if I had not asked as many questions as I did. Even after this I would still return to you for another car if needed in the future. Ill just be armed with the experience of this transaction and the knowledge I carry now about the warranties. ***Buyer Beware on the Extended Warranty or the Vehicle Service Plan you are presented with at Lithia. Get an online estimate from the Mopar Vehicle Protection or Chrysler Warranty Direct website before saying yes to an extended warranty at the dealership. You can buy it yourself later if desired and you get it at the real price, not the inflated rate that Lithia presents it at.

We went into Lithia looking to trade in our car, but were still a little hesitant on what we wanted and pulling the trigger. Chase showed us a few options and after driving a Jeep Renegade we fell in love with the car and all of the details and features it offers! The process was smooth and easy which makes purchasing a car a little less stressful. Overall we are pleased with our experience at Lithia, and Chase is a great consultant to work with!

I worked with Daren Bonner while getting an oil change. He was nice, professional, and got my car done in a timely manner. He even let me store my breast milk in their refrigerator so it wouldn’t get warm while waiting. Now that is great service!

Very poor experience. I have come in for an oil leak diag. I was told my vehicle could not be worked on due to rusty pinch welds. I waited an hour and 20 minutes to receive this news. I took my vehicle and drove it back to where I am stationed. I went under the vehicle myself with brake cleaner, cleaned the oil and found the leak source myself. I took out my intake manifold and i also saw/heard something sparking. My oil leak was the oil pressure sensor and the spark was due to torn wires on the alternator cable. To think this shop charges $165 per hour and is incompetent enough to do the work that I, a 29 year old female have done myself without a lift. I did tell the manager how I have felt and asked for an apology but the apology did not seem sincere. I told him that there were other options instead of turning me away. The alignment rack was open and is a drive on rack and a floor jack with support along the crossmember were two other options. This was pure Laziness on behalf of the Dodge dealership. The atmosphere was nice and Nate was wonderful to work with. Hence, 2 stars.

I purchased a replacement OEM key fob for my truck at Lithia, it turned out to be defective requiring a battery replacement every few months.Service and Parts decided since it still works they couldn’t replace the part and I’d have to be inconvenienced by having to come and get a battery every time it failed (they wouldn’t allow me more than one battery).So I decided to talk to the General Manager Ron Clark. I tried calling him for an appointment but no return call after three days. So I went down to the facility to discuss the matter.It wasn’t clear how busy Mr. Clark was behind the obscure glass but I was told he could see me but I’d have to wait perhaps an hour or so. I asked to see the Assistant Manager and the Service Manager,I believe, came out.Mr. Miller was cordial, heard my story and I got a replacement key fob.So the whole upshot of this is: It was poor judgement on their part and customer be hanged, no recourse except to see the General Manager where I got the distinct impression “he’s not interested “. Luckily, in that business I found someone that was RESPONSIVE to the customer that drives their business. They don’t understand that concept.

Lithia Dodge has NEVER disappointed. Customer service has always been spot on and respectful. Taking care of our concerns about driving across country and making sure our vehicle is ready for the journey. Wes is fantastic, and we will miss the customer relationship we have with Litha in Grants Pass, Oregon.

Today the service was good. I was able to get my issue taken care of during my visit. Although on two previous visits, first I was told they were too busy, to come back the next day. When I returned the following day, the first person I talked to said they didnt have enough men working in a tone that wasDemeaning. I left with out a word. Had the work done elsewhere.

Everyone was so welcoming and helpful. I felt no pressure to buy a car and felt like I was in the right place.

As soon as we came in the door, one of the Sales Associates welcomed us and ask how could he help us. We looked, drove, and spoke about the car functions and features. We signed up to run are credit, which was not a long wait time, and got a really good deal. I appreciated it and happy with the service we got.

Amazing! They treated me so well and did everything they could for me to make sure I was getting the best, and most reasonable deal. So kind and not pushy! No hidden anything and felt like they genuinely cared about my needs. Thanks Lithia! 🙂

Nate the service advisor was beyond help full and courtesy im glad to see that there is still people who are worth hiring. Hope you can find more like him. It will help you get better at the customer care service we all want . Thank you Robert Caldwell.

Nice guys!! Super easy and quick to get me.

I have bought several different cars from Lithia here in Grants Pass, Oregon! My service has always been quick and courteous. I have only one problem with this dealership and that has always been with the oil changes they always have taken to long! I have declined the oil changes the last couple of car purchases! I take my oil services elsewhere and have it done in about 15 minutes! Otherwise I’m completely happy with their service and cars to choose from! Our salesperson was Corey and he was very nice and helpful with our latest purchase with our New 2021 Jeep Cherokee! Thanks again Corey and Lithia!

Travis was great with being upfront with us about the truck as well as our trade in.

Quick. Professional and did what was fair. Odd for a car dealership. But Travis and the entire team was amazing. Friendly. And courteous. Really try hard to help customers and are very good people to work with. Will be buying my next rig from them.

Went in for an oil change without an appointment in hopes to get in. I was greeted kindly and was swiftly on my way to getting an oil change. The service was thorough and done with great timing. Satisfied as always by the great service and positivity by each staff member.

As always Lithia have gone over and above. From start with Darin to finish with cashier always courteous and helpful. Hope you all have a blessed day

This is our 2nd vehicle we have bought from them. The best customer service. They go out of their way to make everything fit into your budget. We dealt with Travis in sales and Travis in finance. Will tell anyone to go there. Very very pleased with them.

I’ve bought and paid for 2 Ram pickups in the last 5 years totaling over $130,000. I currently own a 2019 Ram 2500 Laramie. I took it in to GP Lithia for an issue where my dash kept indicating I had a rear turn signal out, when it appeared that I didn’t. Fast forward to the conclusion of the diagnostic where I find out that there is moisture in my rear tail lamp assembly causing this message to appear. When I purchased the truck I also purchased an extended bumper to bumper warranty as well as lifetime oil changes. Apparently Dodge/Ram will not cover this issue on a truck with only 36,000 miles on it, even with an extended protection plan! Will never spend another penny on Dodge/Ram vehicles in my life as well as anything associated with Lithia! Horrible way to treat a “valued” customer!! What a joke.

If I could give negative reviews for these snakes, I would. They approached my husband about buying our van. Offered us a pretty price and then wasted our whole day test driving cars on their lot with our two small children. When we found one to rum numbers on, they offered us $7000 less than before and tried to fast track paper work so we wouldnt notice. 🙄 When we went to leave they acted smug, like we needed them...when they approached us to begin with.They give you oil changes with short life so you have to come back often...and its first come first serve...no appointments. So its always a pain to do and takes so much longer than any other lube place in town.Terrible experience with them.

I can only speak about the parts department and they are great! Ken spent the time on the phone with me to search for the exact parts I needed. Prices were competitive and they were more than helpful while checking out. By far the best Ram parts department I have dealt with!

I get free oil changes as part of buying our new pickup and the dealership took care of it no problem. Nate helped me and was perfect. I look forward to taking my truck in for service for the duration of its life.

This was one of the best dealerships I’ve been too! Everyone is so nice and gives such amazing advice! Ronnie was great! Bought my first new car and I absolutely love it!

Great place to do business. Very friendly and made us feel at home. I recommend everyone to consider buying their vehicles at this dealership

My 2020 Ram truck had a serious motor issue under warranty. The Grants Pass service manager Wes went above and beyond to take care of me. Due to COVID-19, the center had stopped giving out loaner vehicles. Wes knew I lived 2 hrs away at the coast and he put me in a beautiful 2020 Dodge Challenger loaner so I could get home. Even though my HEMI required extensive work, the service center had my truck done in several weeks...even with the parts scarcity and shipping delays caused by the pandemic. Truck runs great again!

Service is usually quick, oil changes and such, but they always say I need [____] serviced and it only costs $500! One time they soaked my husband for $1200 for a totally unnecessary service. Havent forgiven them yet.

Everyone there was super friendly! I got a beautiful, reliable car for an amazing price, thank you!!!

Long but a must read. If I could have left a negative star rating I would have! I have had several encounters with Wes and his “service” team between two different vehicles both purchased from this dealer. First off, they charge way too much for the lack of service provided. Secondly, the genius that did my tire rotation on my Cherokee failed to replace the lugs on my rear tire and half way home my wheel nearly fell off. They sent someone to meet us to put them on and tried to send us on our way. My husband being the amazing mechanic he is forced them to take it back to the shop for a full inspection. Since it was already past closing they were reluctant but finally did. The next morning my Cherokee kept showing alerts and codes. We found a cap wedged in the hood when they closed it. Fast forward to my new Jeep, I took it in for the service bulletin on the rear defrost cable. I dropped it first thing in the morning was told they’d need it at least 3 hours. I didn’t have a ride so I had to walk home in the rain. After waiting about 5 hours I called to see what was going on. I was told it’s all done so I walked to pick it up. They handed me the keys and I was on my way…….to the middle of their parking lot when I saw the cable flopping around in my rear view. I pulled around and said what the hell! I was then told they didn’t have the part to fix it, had ordered it and when it came in I’d need to leave it overnight. So they had me stranded all day long and did nothing to my Jeep. I swore at that point I’d never return. However, oil change time, and I find myself reluctantly back in their service center. I ask how long, I’m told that magic number 3 hours again. Even though there’s not another sole there. Then when I say I need to make an appt to address the rear defrost again I’m directed to Wes who’s bouncing a golf ball against a wall over and over. Super busy right. But before I get to do that I’m informed that my oil change will be $80 something and an additional $21 to rotate my tires!! Absolutely not!! I told them I’d be taking my business elsewhere. To which they didn’t seem to care. Oh and I can’t forget that they actually don’t even attempt to answer their phones anymore so making an appt is next to impossible unless you actually go down there. Apparently bouncing golf balls off of walls cannot be interrupted by customer phone calls. I’ll be taking my vehicle to Roe Motors who will change my oil, rotate my tires and wash my car for $79!! I guess Lithia is a little too big for their britches and could give zero Fs about the small town locals it should be servicing. Your loss Lithia.

Nathan is very helpful and always keeps me up to date with progress of my repair

I had my oil change today and couldn’t be more happy with their service. The assistant manager was very helpful and accommodating,very pleasant to his customers and his peers. Daren, the service advisor was excellent,apologetic about the wait. The casher was nice as well.I highly recommend to anyone who needs work done on their vehicle.I will definitely have my oil change done by them again in the future.Thank you!

Ive purchased 5 trucks from Lithia since 2013, Travis the sales representative has always helped me with all my transactions. No hassel purchases, respectful. Aaron in finance has always made the final documents a breeze to sign. I gave this dealership a 5 star because I keep returning the customer service is great.

Very friendly and fast service. Gentlemen told me my repair would take 2.5-3 hrs.. took 2 hrs and I was back on the road! Would recommend for my jeep repairs any day.

I go in to get my oil changed and maintenance service and its always great. I usually try and get Daren because the guy in the first service booth has been a bit grouchy the 2 times Ive driven in and hes helped me. I usually take my business elsewhere, and will go out of my way to drive to another place of business, even farther away, in lieu of dealing with snotty or grouchy people. And when it comes to car service at a car dealer, that usually isnt cheap, I dont need to give my money to someone whos not being appreciative of the money Im going to spend. That being said, everyone is different and I realize some have bad days.

Refuse to do oil change without a 2 to 3 hour wait no matter what time of day. Wes is rude and they refuse to service my warranty or replace damaged seats they damaged during insurance claim. Got my jeep back in worse condition than when it went in and they got paid thousands from my insurance payment. Will never buy from lithia again but if there was any other jeep dodge dealer in town they would certainly not have any business. Sales staff is nice but once you buy you can kiss that goodbye. No corporate level support either just not a great company, but most people in the area will concure its pretty comon knowledge.

I stopped in to buy a Jeep Wrangler unlimited however they were unwilling to deal with me until I took it for a test drive. I have purchased a few cars in my day if I see something I like I dont need to drive it, just give me a dollar amount and well see if we can work with it.I mean to be fair, I was wearing raggedy jeans and driving a little red electric POS car. But one should not judge a book by its cover.I purchased a Jeep the next day from another dealership

The Service Department Advisor was very courteous and helpful with informing me of a important recall of my 2018 Jeep Renegade. As a recent Hawaii transplant I was impressed with Jeeps ability to transfer my vehicles service needs to Lithia here in Grants Pass. I was given a immediate appointment to come into Lithia. The software update for my Jeep was quick plus I was advised of several other maintenance jobs needed for my jeep. Thanks for providing me with prompt and efficient service. I will definitely come back to Lithia for future service needs.

I had a wonderful experience! Corey Larson walked me through the entire event and really made the whole experience so positive. I will definitely tell all of my friends who are searching for a car or truck to head on over to Lithia Dodge in Grants Pass and by the way I love my truck!!

Friendly staff full of real down to earth folk just looking to help you make the best deal possible without all the shady stuff some dealers pull! Will definitely do business again in the future!

The BEST auto buying experience EVER!!!!!Treated my husband to a new car and the staff was nothing but amazing!!

Lets face it..weve all had a bad experience with a mechanic or dealership.Not at Lithia Dodge of Grants Pass though.Ive literally had to call these folks on multiple occasions and every single experience has been a 5 star experience. We live nearly an hour away and working with the crew at Lithia service is always smooth as butter. In and out... especially this past week when my RAM decided to inform me it was time for replacement fuel filters.I couldnt find a mechanic in Medford to help us out and i needed to be in Springfield the next day.I gave them a call the next morning... didnt speak with a computer automated receptionist. I was forwarded to Darren in the service dept...appointment immediately!Bam! Like that...we were in and out of the service center in no time and on our way to Springfield.Thanks Lithia of grants pass for your great service!Shane Johnston and family

This is the third car that I have purchased at Lithia grants pass. They are a great help with great prices. I am very pleased with the service I received and recommend buying a car at Lithia Chrysler grants Pass.

Professional service by friendly staff. Service on my Ram 1500 completed on time and on budget.

You dont have negative stars. I made an appointment for nine am, was there early. Told the service department that I would be around town waiting for his call. I came back at 1145. My vehicle was still where I left it. Talked to the service department, he said he didnt know I was going to hang around. Asked about why it had not been looked at yet, he said they had vehicles in and out all morning. Not sure why I had theappointment. You guys need to learn the definition of appointment . Wont be visiting you again.

This is vehicle #4! We couldn’t be happier with Travis Cooke for being so wonderful!!! Thank you Travis for making this process so easy!Gregg and Starla Glassel

Karl was amazing. He made it super quick and easy. I bought the car I wanted. Not a car that someone wanted to put me in. Karl also called and checked on us the day after we got our car. I cannot say enough good things about Lithia in Grantspass. And Karl deserves a fat raise!!!!! Thank you guys!

Just went in for oil It was alright but me knowing my car my stock air filter is 15 not no 51 lol gryna up sell like crazy

Speedy service, friendly people and completely satisfied with our service.

Excellent service, Corey was a pleasure to deal with highly recommend visiting Lithia Ram Grants Pass! You wont regret it! This is the second truck weve purchased from them!

Always are fast and efficient on repairs. Darren is awesome!

It was a great experience. Aaron was amazing. He worked with me until we came to a agreement. Really great to work with The Jeep is amazing..

Darrin Bonner is very knowledgeable and truly cares about you, regardless of how busy it is in the shop. I also appreciate when I go in for an oil change, he does not pressure me into paying for other services, I like the fact that he advises me of my options but never trys to push, Darrin truly looks out for you and youre familys safety. I never write reviews but I 100% recommend bringing youre vehicles in

I replied to an add for an excellent priced C300 Benz. The reply came from Travis. We discussed, negotiated, and spoke about the car fax. I told him should everything he’s told me and I read in the ad are true, have the car ready I’m taking it today. I was in and out of the dealer in one hour. Travis you are awesome! Thank you for everything! Let the picture speak for itself! Awesome dealership and ask for Travis!

I experienced a quick and easy process of purchasing my new car. Very friendly salesman and all others involved in the process. Thank you for making this stress free!

Exceptional service, exceptional prices, and very quick. I am extremely impressed! If I could give 10 stars for my experience this morning I would. Thank you to Nate for honest, straightforward and kind service. Great hometown representation of what it means to care!

The best dealership in the valley, Shannon was very kind and considerate I appreciate you guys.

We are extremely pleased with our purchase of a brand-spankin new 2021 Jeep Grand Cherokee L. Shes a beauty and just what Ive been looking for.

Always take care of me even when they are short staffed

It was great experience we were in and out at about an hour and half with a new car thank you

Called to get my 2020 Jeep Gladiator in for a steering issue. Wes the service manager is the person I spoke with. My jeep is wondering all over the road and pulls to the right. Wind driven wander on the freeway is a real issue and makes me want to forget about long trips. My jeep is still under warranty and jeep knows about this problem and has replaced the aluminum steering box with a heavier duty cast unit for several others with the same problem, just look at Youtube. Im not new to the Jeep world have had several and have several currently. I have had the steering box adjusted by my mechanic, tires have been balanced and rotated, and it has had a full alignment. My mechanic stated that there is a lot of flex between the steering box and the frame that has been torqued. This should not be my problem and I shouldnt have to pay $165.00 to diagnose a problem that jeep knows about. I purchased a $50,000 + Jeep and the dealer acts like this is just an issue with mine. This is not right and blaming it on other things other than the real problem is just deflecting from the real dangerous issue.Fallow up to this review: Called Medford Lithia Jeep and talked with Travis. He told me that YES Jeep infact knows my issue well and is sending them a new steel steering box to replace the oem aluminum box. How Wes at the GP Lithia didnt know about this bulletin, that was sent out in March 2020, totally escapes me. Glad I called Travis at Medford Lithia Jeep to fix this dangerous issue. I will also not be buying another vehicle from GP Jeep. Wes tried to charge me $165.00 to diagnose this issue that they should have known about and treat me like a novice Jeep owner is disrespectful.

I had a wonderful buying experience the people were friendly and extremely helpful I will recommend my friends and I will buy another car from that dealership

Have always had an excellent experience with Lithia Jeep in Grants Pass, OR. The service Department has always been very friendly and courteous. They are knowledgeable about what they are doing. I have always been very happy with everything they have done. I wouldn’t hesitant to recommend them to anyone. Thank You.

I was in a tough spot when I went to Lithia Chrysler. However, I left with a new vehicle that I really enjoy and that meets all of my needs. Corey was very patient and helpful as this was only the second time I purchased from a dealership. He was personable and made the process easy for me. Aaron worked hard to get me the best financing possible. I signed papers and left when only a few minutes later he called me and had a better deal. Both went the extra mile and the rest of the staff I encountered were great. I deffinately recommend!

Friendly and competent staff. Did everything I had asked them to. Wes Fauver, service Mgr. is the Best. Thank you once again Lithia.

Karl Dinkel was an excellent salesman. He really knew what we were looking for in a truck! All of the employees were friendly and kind. I recommend Grants Pass Lithia Dodge for anyone looking for a new truck!!

I showed 30 minutes prior to the service dept opening and still was not first in line. No appointme ts taken I was greated promptly and received excellent service. I had a factory recall, basic oil change and service and the break fliud change and service.

Service department staff were very nice, took care of my recall and diagnostic work in a very speedy fashion. My only issue was the customer lounge. TV wasnt working and there was no air circulation at all. I understand no coffee or snacks due to COVID, but it felt like a very barren room to wait in.

Awesome and very helpful people! Our buying experience was amazing!!!

They were fast and friendly, great service overall

Great buying experience! I would buy a vehicle at this dealership again.

Apparently if and when you take your vehicle there for maintenance they can legally part your car out and you cant do anything about it. Had a couple things stolen off of a rig that was dropped off for maintenance and it seems someone else needed those parts more. They shrug their shoulders and say sorry there is nothing we can do about it. Make a police report they said. When asked about cameras, they say they cant help us with that either. Never again...

I needed to get a car after having an accident. The people at this dealership made the process very easy and as less stressful as possible. Im grateful for their assistance. Found a car I really like, got an extended warranty, oil changes and GAP coverage. With a payment schedule that worked for me.

Always do a good job on oil change and safety checks! Thanks Wes & Darren!

Grants Pass Lithia is by far the best auto dealership that I have ever encountered. My old Jeep got totaled in Sacramento while I was visiting, causing me to become stranded in CA without a vehicle.I searched online and found the exact Jeep I wanted at a great price at that dealership. I explained that situation to them & they sent a driver with my new car all the way from GP down to Sacramento to pick me up at NO charge! I also got to test drive my car all the way home & they assured me that if I was not happy with that particular vehicle, they would find me one I did like.Also, the service department is awesome as well. I was going to Medford Lithia to get my oil changes/service and it was always crowded with very long wait times. This is definately not the case at GP Lithia.Thank you guys for everything! I highly highly recommend!

Shannon was amazing!!! No pushing just let us do our own thing and answered our questions!!! Shout out to Ron and Tbart also!! Made this process easier

My 71 year old sister was thrown out of the manager, Shanes office for saying it was B.S. after getting her Jeep serviced and taking it home and having it leaks a huge puddle of red fluid in her garage. Shane said it was residual fluid and my sister said that was B.S.

Excellent service. I was treated warmly and left with my car within an hour (excluding the insurance company lengthy wait). I would definitely recommend Lithia to everyone. Especially Corey and Travis.

Great service ask for Errett. He is the best and super HOT ;)

We arrived later in the evening at Lithia Dodge/Jeep, in Grants Pass Oregon, and was greeted immediately. The sales staff was very professional and went out of their way to show us every vehicle we wanted to see. The sale team at Lithia Jeep was extremely helpful finding us the vehicle, with the right equipment package, we were looking for. We felt no pressure to purchase the vehicle and gave us a fair value for our trade in. The sale/financing team stayed late to get the job done, but also took the time to review the new vehicles bells and whistles. We would highly recommend Lithia Dodge/Jeep to anyone looking for a quality vehicle. Thank you Lithia!!!

Bought an amazing 2019 RAM 1500 a week or so ago. When it comes to the truck, I cant say enough how happy I am.Lithia Dodge did just OK, and Ill tell you why. Although my salesman was nice and very helpful, he left out some majorDetails on the truck I purchased. Not little stuff, but huge differences between regular RAMs and the one I bought.Ever heard of the eTorque RAM? Me either, and I didnt discover what it was, or how it worked until 2 days after I came homeWith it. Not that its a big deal, but maybe tell the customer they are purchasing a mild hybrid system in their truck, and thatThere is a 48v LIPO battery bolted to the inside of the passenger cabin. The system eliminates the need for a standard alternatorAnd provides an additional 130 foot lbs of torque at takeoff. It also has regenerative braking that charges the battery when letting off the throttle.Pretty cool right? Would have been cooler if they told me whileLooking to purchase a new truck.Then they say they didnt know the previous owner, and it turns out it was the service department loaner car.All in all, I love the truck...however the dealership put a dent in my trust.Come on guys... you can do so much better.

First salesman goes inside to get keys. Different salesman comes out. Two ft big scratch on side of car and says,what scratch. So fake and unprofessional.

Okay guys everybody knows lifetime oil changes usually take 3 to 4 hours man I was in and out on a Friday within 45 minutes if you want to be in and out and not sitting there and doubt go to Darren and give him a shout at grants pass Jeep lithia Dodge all five

I hate buying cars from dealers. Usually the whole experience leaves me feeling like I need to take a shower. I cant say that was the case with Lithia Chrysler Jeep Dodge. These people bend themselves over backwards to give you what you want, and what you need, all at a fair price. Im going back there for my next car for sure.

They are so wonderful!! I was told I would have to leave my truck overnight for an oil change and they got right on it and had it done that same day, they are always very busy,they are always very very nice!!

Justin was great! He explained every detail, slowed down when I needed numbers (which, admittedly are my weak area) broken down in a new way. Some people can’t consume numbers quickly. I’m one of those people. They give me anxiety. Money, percentages, and such, I’ve never been able to grasp it. And I teach communication, so having Justin help us was great. We were there all day and he never made us feel bad for it. He used humor. He connected with us. He was interested in our lives. And he made sure this was the right purchase for us.Thank you Justin. And ps...the parents were even happy for us, too!!! Haha haha!!!

They did a great job fixing what should have been fixed by the guys in Portland. Thanks for being fare. They even gave me the rental truck for no charge. I have a 1 ton dually Dodge that I love. Would recommend them to anyone wanting a great shop and they will treat you right.

Being my car back for oil changes. Service is awesome, employees are always friendly, and I always have my car back quick. Majority of our vehicles have been from Lithia and weve always been pleased.

Very friendly and a nice assortment of cars. Found exactly what we were looking for.

Karl Dinkel @ Grants Pass Lithia made it easy and almost contactless in getting my new truck. Very professional team at this dealership and will definitely recommend to anyone looking for a new dodge car or truck. Also, very nice selection of vehicles. Thanks to Lithia dodge at Grants pass, Oregon

Good place, great people and a happy smile with my new car

Very good experience they made good on a small problem they are good on there word thank you. The salesman was Awsome to work with

Great customer service and ease of purchase. Got just what we wanted, great working with Corey and Aaron.

Cheerful team and work completed quickly.

Darren is a great service writer! Service was completed in a timely manner and all of my concerns were addressed.

I love my Jeep but gosh it has had a lot of recalls! I called up and speak with Wes whose the SCM of the service dept. I ask him about this recall and if I can get scheduled in for service. He about laughs at me stating this part is months out and there is quite a list of people ahead of me. Says yeah Ill add to you the list. He calls me up about two months later and says he only has 4 days to get my vehicle in otherwise he is on to the next customer and was very short on the phone, acting like he was doing me a favor. Well considering it was a Thursday when he called that barely left me with any time for someone who works fulltime as well.I get in there and he is super rude, yes to the point but rude. If you cannot handle your customers anymore and provide professional courtesy as someone in charge then move on, retire. Asks me if I need anything more done while the vehicle is in the shop, I mention one thing and without even talking to me about costs he just cuts me off saying well that will be a diagnose cost on top of whatever parts/shop time will be.This is the last time I will take my vehicle into this specific dealer, waste of time, rude, unprofessional, act like I am taking up his time when it should be the other way around. Attitude goes a long ways! Take your business elsewhere where you are appreciated. Yes I might of been there for a recall on the house but the way you treat others goes a long ways.

Great service. Great people. Daren is always friendly and professional :)

I was looking at a used car that was posted online. I got hold of Travis Cooke, he said the car was available, I made an appointment with him. I drove 30 miles to Grants Pass from Medford only to waste my time! When I got there he pawned me off onto someone else. To make things worse I find out the car cant be sold because it didnt pass safety inspection! Theyve had the car over 130 days and had this information long ago. This salesman has no respect for people or their time. I will never be shopping here again nor will my friends or family. Im very disappointed in the lack of service. What a waste of time!

Today the man that helped me was very kind and patient! He treated me like part of the Lithia Family! My oil change was the fastest it ever has been and I was impressed! Thanks for such great customer service!

I wanted to share the excellent experiences I had at Lithia Jeep & Dodge of Grants Pass.I bought my car there one year ago. I had excellent customer service from beginning to end. Thanks Shannon.My son is getting ready to move to Los Angeles and needed a better car, so we went back to the friendly folks at Lithia just last week, and what a treat... ! Jeremy was wonderful. He’s a keeper. The whole process was efficient and moved right along. Thanks again guys. “I’ll be back” lol. 👍