GILLS POINT S IS HANDS DOWN THE BEST PLACE TO GO FOR ANY TIRE ISSUES OR BRAKES. THEY DID AN AMAZING JOB ON MY CAR. THIS IS MY NEW GO TO TIRE/BRAKE SHOP. I WILL NEVER EVER NO BACK TO LES SCHWAB. CHARLIE IS THE BEST MECHANIC IN ALL OF GRANTS PASS. SO NEXT TIME YOU NEED ANY TIRE/BRAKES OR ANY OTHER FRONT END WORK DONE BRING IT TO GILLS POINT S YOU WILL NOT BE DISAPPOINTED.

Setup an appointment to get a tire rotation and alignment on my BMW. After arriving the technician told me they cannot do the alignment there as they do not have the proper equipment for a BMW. When I told him they had done it before at this location he told me that the person who did that work should not have done and it probably was not done correctly. Next they proceeded to tell me they could not do the tire rotation on a BMW. When I made the appointment by phone they should have told me they could not do those services or at least contacted before I came to let me know so I would not have wasted an hour and half to get nothing done. Also what does it say about a business when they tell you the work they previously performed was not done properly and do nothing to rectify it. So now I have to go to another business to get the work performed, properly.

I was very impressed with the employees here. They went above and beyond what other tire service centers have done for me in the past. Bravo and thank you.

Unlike the bigger tires shops here in town, I went in, told them what kind of tires I wanted, and they ordered them. Didnt try to talk me into getting something else. Desk guys are nice, and mechanic who did my tires and brakes knows what hes doing. Now, my place in Grants Pass to get tires and brakes done.

Fast and friendly service. Very kind a d helpful. The dealership wanted to charge $230, for the same service that I payed these guys $27 for. Awesome.

Great service and most importantly i am confident in the staffs ability to correctly diagnose and fix my vehicles.

Definitely a huge wasted trip, took them forever just to tell us they couldn’t do anything. I appreciate them caring about our safety, that’s there job but overall I would not recommend

Charlie is very professional and kind. The facility is clean. The price for oil change was the best in town. Although it took over an hour to do an oil change (and I had an appt.) I was happy with the experience.

They were fast an helpful called me when my vehicle was done 45 min tire rotation mahalo point s crew

My Point S saga began shortly after I bought my car from them. The ABS light came on and I took the car in. They said it was an emissions thing that I didnt have to worry about. Soon thereafter the ABS pump went out and I had to have the car towed in. While it was there, I asked them about the tires and they told me the tires were good. Leaving Point S, I took the car in for an oil change. There they took pictures of my tires and said they could blow any time. Point S tires sell tires, but I went somewhere else for new tires. Point S repaired my windshield wipers twice now and they still dont work. I started having problems with the car not starting. First they replaced the starter and that didnt fix the problem. They replaced the battery and that didnt fix the problem. Last time it didnt start, they said it was a loose battery cable. The problem with it not starting has progressed to where the ignition wont release my key. Tonight the car is at another garage. Im not going back to Point S.

They go above and beyond to help in any way possible and give the best deals.

I called and set an appointment to have my alignment checked and have the oil changed. When I showed up the man at the counter told me that he had scheduled someone else for the alignment and that I would have to come back another time. Very annoying. I went ahead and had the oil changed, since I was already there. Then, after the oil change, I asked him if my engine air filter was good. He said that he had talked to the mechanic and that the filter was in good shape. When I got home, I checked the filter and it was filthy and was clogged with debris. Obviously, he lied to me that the filter had been checked. I have been a customer for 7 years. I cannot trust them and will be taking my business somewhere else. P.S. Tronda is no longer there. She was a competent and professional and trustworthy. Sad that she is gone.

Great people 👏 Great experience! Thank you! My car rides and looks good 👍

I dont usually ever write bad reviews, but I feel I was totally taken advantage of here. Everyone was super friendly and helpful, and when I dropped my car off (about a year ago) to get a brake job they let me use a car to get to an appointment and let me keep it overnight when the repairs took longer than expected, which I was super grateful for. However, a year later my brakes started squealing again and when I took it back they said the 2 front calipers were bad and that made the pads wear quicker than they should have and said none of it fell under the warranty because it was related to a separate issue. Quoted me another almost $1000 in repairs. I went and got a second opinion and told (as I suspected) that the rear pads were metal on metal and all the calipers were fine. I replaced the pads myself as I have little faith in mechanics anymore. Im thinking they didnt even replace the rear ones a year ago (though they definitely charged me for it) as the front ones were still at 80%... and then quote me for work on things that werent even the problem, while not even mentioning the rear pads. I feel duped and like they are not fully honest or thorough here.

Great group that goes out of their way to do a great job, more than fair prices, and great customer service.

Don’t do business with this company. They are not trained and not competent enough to work on my vehicle again.They over charged me and did not do what they promised (in writing) to my truck.

Got same day service for brake pad replacement - they even test drove the vehicle to make sure it’s in good running shape. Really appreciate the help and wish the best for Point S. Tires - would recommend to others

Always have my oil changed here and my tires rotated reasonable prices great service thank you point S

Very neighborly business. Folks there are very knowledgeable and willing to actually explain the reason for why the maintenance is or is not required. Always willing to help their community.

Had a slow leak on the way to San Francisco. Was in and out in an hour. Everyone was friendly and professional

Blew a tire while driving through. These guys were more than accommodating! I was in and out and they gave me such a good rate, I was pleasantly surprised! Definitely recommend..

Absolutely awesome got me in without an appointment and then gave me a big discount absolutely 5 ⭐️ By far

Had winter tires installed on my car. Friendly staff and a comfortable waiting room, not that I had to spend much time there. Definitely would recommend them if you want friendly fast service at very reasonable rates. Other tire places wanted at least 40 dollars more to change out tires.

A good friend of mine recommended Gills Point s Tire & Auto... Im so glad that I took her advice and had my brakes done and tires replaced there. Not only are the prices better than I found elsewhere in Grants Pass, the service was respectful and friendly. The work was done in a timely manner and done well. I had my dog with me and they invited her in to wait with me and they got her a bowl of water and gave her a treat. Thats what I called going above and beyond the norm. I will use this business whenever I need tires are brake work done and encourage you to do so as well. You wont be disappointed.

Friendly service and if they dont have what your looking for they will direct you to a place that does.

Great service and saved me a ton of money. I will be returning for my tire and auto needs

Probably the worst managed business Ive seen. 1.5 hour wait for a tire change, after making a scheduled pickup and dropping off a wheel....theres never anybody working, everyones too busy, how does this place make money? Terrible. 1st and last time I bring business

Excellent service! Fantastic people! Willing to help and honest with answers. Overall definitely recommending!

Super friendly, real American Gentlemen at work here!!!

I had a valve stem leaking and needed a repair to get to the job I came to town to take care of. The guys at Gills got me taken care of quickly and provided exceptional service. I recommend them to anyone in Grants Pass whether passing through or not to get their tire needs taken care of.Thank you!

Nice folks!

Cheapest place to have a tire mounted @ $20 which included balancing and disposal of the old tire. They did fine and I have zero complaints. Customer service was better than most auto shops.

Very helpful. Did not just try to upsell. Much appreciated the honesty and professionalism.I love my new tires!

Professional and prompt!!! Great service, and the price is right. Didnt get charged for stuff I didnt need.

Highly recommend for someone in a pinch..I had to get my car towed in and left by driving it away. These guys were great, prompt, and honest.

I just found this place and was overjoyed by the attitudes and friendly service. I hate having to wait in the cold dank places of mechanic shops, but this was different. They were incredibly friendly and were very quick in my repair. I will definitely be buying my tires here from now on. Plus it feels like I was working with that old time mom and pop type of shop that seems to be going extingu. Thank you guys for being decent people

I had someone recommend this place and I’m glad I went. Solid deal on 4 tires. About $350 less that Schwab and equal to the cheapest I could find online. Wife had to leave her SUV and they stuck around after hours to pick up her car.

Great service. Had appointment they were on time no delay. Just hate making appointments and then u get there and have to wait. Their my new tire place.

They got me in same day and out when I needed to be due to another engagement. I only needed a battery change but I’ve had other work done there in the past and it’s always been pleasant. I’ve never felt like they do things to my car that aren’t needed or pressure me into things I don’t need.

Faster service now better cool

Tronda at the front desk is amazing! They are super helpful and reasonable!

Have been there two times for various items. I’m happy. I’ll go back.

We thought my car needed a new fuel pump but low and behold we take it in and it only needed a couple parts and a tube up! Everyone’s very nice and direct! Would recommend!

Auto Repairs are often like First Dates in that you are so expectant that everything will come out great! Well, need I say more? And Yet, here @ Gills Point S Tire, when the meal was cold and the beer was warm, they sent for Take Out! Nice Touch. Great Team, Exceptional Service, and willing to go that extra TEN MILES to get the Job Done Right.

Charlie in the office is great keptme informed at all times. They gave me the overview for what it was all going to cost and never never faltered off the price. The mechanics are very knowledgeable

Charlie is outstanding at customer service and very knowledgeable about many vehicles. I appreciated his expert care and service to my H1 Hummer!

Just had my first visit for tire installation which went very well. Found the staff very friendly and professional. Definitely using their services again and in fact made an appointment for an alignment.

I moved here from California 3 years ago. I have bought two sets of tires, did free rotations, had oil changes and nails removed from tires. Im a 60 year old man, and I have never experienced any better customer service and fair pricing like i get from Shonda and Point S tires in Grants Pass. They treat you right with old fashioned values. You can trust and count on them 100% with your auto and that piece of mind is priceless!-Mr. Anthony Riso

I keep getting random text messages from this place and have never been bought anything from them. I have sent a text back to ask them to stop sending me text messages to me and I get a message back telling me to to call back during business hours (its during business hours I send them, tight after they send me the texts). Super frustrating. I call they dont know. Super over it. I hate blocking all the numbers that text but geez!! Enough is enough!!! You are a legit business.... supposedly.

Always satisfied with the service and my purchases. Love the point system...saved 25% on my recent tire purchase!

Very professional and informative about my truck took the time before and after the service was complete they explained some other problems with my vehicle and showed me what where and why. I would highly recommend Gills Point S. I was very happy with the service.

Pleasant employees. Clean waiting room. Reasonably priced

In stock selection is small and their communication with warehouse for stock is inadequate. The staff is friendly and helpful to resolve issues. Problems coupd very well be small town related. But my experience still left me disappointed. Although i may have been disappointed overall, they do have the best price for my tires in town.

Great place, fair price, good work and friendly staff

Great reliable service. Good people. A reliable shop for auto repair and maintenance, plus tires. I have used them happily for 30+ years.

Excellent service.

Be careful with this place. I got an estimate for some fairly simple repairs and it was really high. Overall I felt like it was a dishonest shop.

Staff is VERY friendly and knowledgeable. Thanks for the GREAT job on my tires! 👍👍👊👊

Gave me a good deal on a tire that is hard to find without ordering it. They also checked all my tires and said my back two need to be replaced a.s.a.p wich i already knew due to the vehicle being in a field for years. They did say if i took it slow i would make it to my destination. Very friendly and helpful.

Awesome people, super friendly and courteous. Fit us with no appointment. Highly recommend them if you live in Grants Pass!

They are very honest and never try to over sell . Reasonable prices.

They were amazing and very nice quick and extremely friendly and well priced! Definitely I recommend them!

I have used the Grants Pass Tire Factory / Point S store for several years with great results. Not only are they a full tire store but provide full service auto repairs. Their pricing model is very fair and they stand behind their work and tire warranty.

Great people with a great attitude ! They do the job roght the first time ao you can keep doing what you do

Called Thursday for work to be done... got an appointment!Day of said appointment and they dont have me in the system... thats right, they LOST us... and so, they have LOST us as potential customers, steer clear of these people.

This is the only place I go in Grants Pass for auto service. Tronda and the new manager Charlie are super informative, helpful and most importantly- honest!

We were passing through Grants Pass when we got a flat tire on our RV. We got a very good price from the Tire Factory who fixed the problem for us at a very good price. The staff were friendly, knowledgeable and informative. Thank you very much Tronda, Jason and John.Peter and Jenny from Australia

This company tried to charge my in laws $400 to change out a cooling fan. The part is less than $80 and it takes about 20 min to replace. They wanted to charge $250 for the part and $150 for the service. Tell me this isn’t taking advantage.

Trondas the best!!!!!! I always go here when I need tires! Wonderful customer service and and friendly staff.

I discovered a screw in a nearly new tire, and chose Gills Point purely because they were nearby, but their friendly, efficient work will certainly bring me back. Bonus? They saved the tire!

Great place to take your car, I bought a full set of tires and head a free check up. They gave me the best deal in town!

Pleasant people. Great service. Very satisfied!

Tronda is the face of this SPoint. Which to my knowledge is a franchise. She always remembers my mother and I and our vehicles to my amazement. They are always friendly and have provided us with service full of integrity and a note of personal care.

Great job on replacing axle bearings and tires on my car. Quick, friendly and they seem to really know what they are doing.

I thought that the tire shop was very knowledgeable, thorough, friendly, and courteous. I would recommend them to my friends.

I take my car to Gills because I feel that they do a thorough job. Tronda is amazing and all of the mechanics are knowledgeable.

Great people, will watch out for more than asked and let you know what coming.

THE BEST PLACE IN TOWN TO TAKE YOU TRUCK. EVERYONE IS VERY NICE AND TREAT YOU LIKE FAMILY.

Great service nice people

Super nice folks, free estimate if your inspection takes less than an hour.

Was not pleased with the new call center they messed up my appointment time and ordered tires not appropriate for my car but Tranda in the grants pass store fixed evrything and ordered tires that suited my needs way better!!

Excellent service very timely Charlie is awesome!

Received great service. they were very helpful and very informative

Tronda and crew are great people who care about their customers and their cars

Very nice people! Good business

Great price on tires, thanks again.

Brakes replaced by appointment, on time and with friendly service.

Good tire shop with good employees

All the folks at Gills Point S Tire Factory take the time to make sure the job is done right. I have been a customer for 18 years and during that entire time, I always felt like the crew cared about my vehicle, my safety and my comfort.

Great service help us out with a tire problem so we could continue on our trip

Great service. Very good experience

Awesome because tronda is amazing and she ROCKS!!!!

Always friendly, knowledgeable, and helpful!! Bargain prices & quality service!!

Horrible service told them what was wrong with my car and they wouldnt listen. Costed me 5700 when the fix was only 19.99 when I toke it to a different mechanic. Never going back and telling everyone I know and meet to STAY AWAY FROM TOWN CENTER TIRE!!!!!!!!!!

Mostly liked them.

Friendly help, fast and good technical service.

Great customer service 👍

They dont carry motorcycle tires 😒

In out & inexpensive.

Quick, friendly service, good deal on tires.