Very sweet and welcoming. Helped me out with deciding when I needed to get my ring resized and picked out a few wedding band options. They cleaned my ring for free and I was given a free gift. 10/10

I am so impressed with the wonderful customer service as well as the quality of their jewelry! My husband sent them a picture of a ring to have custom made for me and they nailed it! My ring is beautiful and exactly how we wanted it. The free cleanings and inspections are a great added bonus too.

Kesslers is so great! They always do an amazing job cleaning my ring!! I can’t believe how much it sparkles every time!! This is such an awesome service they offer. It’s nice to browse some of the merchandise while i’m waiting to put on gift lists for my husband too! ;)

What an exceptional experience shopping at Kesslers was. We’ve historically always gone to other chain retailers, but decided to pop in and check it out. The service was incredible. The selection was outstanding. The personal touches, like freshly baked cookies, coffee, water, and more really leave you feeling like you had an experience versus just shopping. We will be using Kesslers from here on out!

We’ve been coming to Kesslers for a bit over 5 years now, and we’ve never been disappointed. They have beautiful jewelry!We first came in to get an engagement ring (semi-custom), then wedding bands and several other pieces of jewelry; every time we have visited, we have never felt pressured or felt like we got a bad deal.We visit every few months to get my rings cleaned, and one visit to have a ring repaired. There has never been any questions asked. If you feel that everything is equal in a jewelry store, than look at Kesslers warranty. Unlike other large nationwide chains, you don’t have to bring your jewelry in at certain intervals to have it covered under warranty. You could buy your ring at Kesslers and never see them again. If by chance something breaks years later, they will fix it. This reason alone is worth looking at them. It also helps that the people are super nice and you can also get a can of soda or a cup of coffee and snacks while there !

My wife and I came here to pick out our wedding bands a few months back and had such a great experience! Ashley helped narrow down the choices, and ended up finding the perfect ring for my wife outside what she had found on her own. I was a little easier as I already had something in mind, but when the one I thought I wanted wasnt quite right, Ashley was quick to recommend a similar option that was much more my style. When we came back to pick them up the staff was very helpful and explained the appraisal details and made sure everything was to our liking. The diamond warrenty is the best Ive ever seen and doesnt require constant cleaning/check-ups like most other diamond retailers.

Wasnt sure what to expect. But walking in, we were immediately greeted by Ashley. She was warm and friendly, and allowed us to wander a bit. Ashley showed us a few items we were interested and explained the process and the perks of shopping at Kesslers. She also found me a replacement chain for a necklace my husband bought from a mall jewelry shop that had broken three times in as many months. We were very impressed, and will DEFINITELY be back to get our wedding bands and more!

Customer service was amazing, and the store is so nice! They even have a little waiting room with baked goods and beverages. Very impressed, will definitely be back!

My husband bought my ring here and I LOVE IT! They were so accommodating when we needed our wedding bands during the pandemic. I go in a couple times a year to get it cleaned and the customer service is top notch. I would highly recommend to anyone looking for great quality jewelry and great service!

Denise was amazing to work with! She really made us feel so welcome. Highly highly recommend!

Wonderful staff, helpful and kind. This place is hands down the best to purchase your jewelry. Beautiful selection.

Every time I walk through the door, theres a friendly face to welcome me. All employees have been well educated about their jewelry and make sure you feel at home during your visit. My husband and I love our wedding rings and enjoy the free cleaning (and chocolate of course) when we need it!

Sue was really wonderful!! We had a great experience picking out wedding bands and they were reasonably priced as well. The entire atmosphere is warm and welcoming. We are both so happy with how our rings turned out. Thank you to Sue & Kesslers for a great experience!

The staff were more than welcoming. Denise was very knowledgeable and able to help me find what I was looking for. She even explained their warranty which is the best I’ve heard of. I would 100% recommend Kesslers to everyone!

Thank you to Kesslers who took such great care with a special ring. They took time to find a diamond that matched the others in the setting and it looks better than new!

I had a great experience at Kesslers. I was looking to upgrade my wife’s wedding ring. She had already found the perfect engagement ring at Costco, but she needed a wedding band that would compliment it. Katie, Sue, and all the ladies at the store were wonderful to work with. We found a beautiful wedding band and they customized it by adding our children’s birthstones in the side of the band. My wife was thrilled! Thank you!

I highly would recommend working with Denise. She was very helpful and went above and beyond showing us different options.

I went to Kesslers to get my rings cleaned and Gabe did a wonderful job! I think the last time my rings were this sparkly was when they were brand new! Gabe also saw a loose diamond in one of my rings and immediately fixed it. I had no clue a diamond was lose! Very impressed and will be back again! :)

Another Great experience with this company!! This time I used the virtual visit and admittedly I felt like I was not going to get the results I wanted being outside of the store but, Katie at the Grandville location helped me to find just what I was looking for! I appreciate your help and patience dealing with my indecisiveness lol It all worked out in the end… I know my wife will love the necklace and pendent as much as the engagement and wedding bands we purchased prior. Trust this company and their team to give you the experience you are looking for present or not!

The staff at Kessler’s were very courteous and professional during our visit. Thank you for making this a great experience!

Went in to get my ring cleaned, dipped, and main stone tightened. Was in and out within five minutes. Everyone there were so friendly! Thanks for the coffee!!

So happy that we got my engagement ring and wedding band from Kesslers! Have never had a bad experience going in for anything I need (resizing, frequent cleanings, upgrades, etc). Everyone is always so helpful, patient, and friendly. I never feel rushed, and I always feel good leaving my rings in their hands. Thank you, Kesslers, for being awesome!!

I can’t express enough what a wonderful staff and experience you will have at Kesslers. From the start of walking into the building until the transaction is made the service and attention to detail is second to none. I already was a Kesslers customer for life but you have definitely picked up another +1 and I look forward to our next purchase.

We came into Kesslers to get our rings cleaned and Jacob went above and beyond to take care of us and make us feel just as happy with our sparkly clean rings as we were on our wedding day! Along with fresh, warm cookies..just what we needed!! Thank you Jacob!!❤️

We had an awesome experience shopping for a wedding band through Kesslers. We found the perfect band and they had it soldered within days of us taking it in before the wedding. I would highly recommend them for their selection, their attention to detail, their amazing customer service, and overall ease of business.

Very friendly and helpful staff. They have a nice waiting area with treats and coffee. We bought my husbands ring there and I wish I would have bought my ring there! Even though I didn’t buy my ring there, they cleaned it for free! Such great service!

They have outstanding customer service. I have free ring cleanings and come often, they know how make you feel like royalty. Highly recommend!

My husband and I have been going into the store here and there for little over two years now for ring purchase and cleanings! We have never had a bad experience there. The people have always been incredibly friendly and helpful! Highly recommend for you jewlery needs and services!

What a great experience from the moment we stepped in to when we left. Could not have asked for better customer service. From the drinks, cookies and chocolates they offered, to the outstanding selection of diamonds galore, the experience was surreal and we look forward to many years ahead with Kessler’s! Top Notch!

I went in to get my ring resized, and Sue helped me wonderfully. It was hands down the best experience of my life! Sue was so kind and helpful! She helped me figure out my actual size and brought my ring back looking brand new and it fit like a glove! Thank you so much Sue. Words cant explain how great you and your sevice was. Thank you as well Kesslers! ☺

Always such a pleasant experience. Everyone is friendly and so accommodating. I have been extremely impressed every single time I’ve been to Kesslers and would recommend them to all.

It’s always a lovely experience going to Kessler’s. My ring had unfortunately broken so dropped it off for repair. I was offered refreshments and snacks while I waited a short period and they cleaned my necklace and earrings. Gabriel was very kind and hospitable and the backing of my earring from another jeweler was crooked but was easily fixed by the goldsmith (I forgot her name). Definitely recommend

Always have such a great experience. We recommend them to our friends and family anytime someone is looking for jewelry! Our rings always sparkle like the day we bought them after a cleaning!!

The ring that I wanted wasn’t in stock at my local Kessler’s- so between contacting them through the site, verifying that the ring was in stock elsewhere, and having it sent to the Grandville location, Jenna had it sent there in about three days. She was super helpful throughout the emails that we exchanged; some of which were after business hours I should say.Once I got to the Grandville location, a sales associate named Mackenzie got me in right away, and brought out the ring. It looked even better in person, and she was able to have it sized up for me right then and there (was included in the free warranty that they offer). All in all about 10 minutes!I have zero experience with any jewelry retailers, but I would 100% go through them again, and would recommend them to anyone. Thank you to Jenna and Mackenzie for being so sweet and helpful, and for helping me make someone’s birthday extra special

Denise and Mackenzie were both so kind and helpful. I’ve dealt with a lot of chain jewelers and you just don’t get comparable service. They truly went above and beyond to accommodate my needs and taste in diamonds.

Now this is what customer service is all about! I got engaged a couple weeks ago and brought my ring in to get resized and browse wedding bands. The second I walked in the store, I was greeted with a warm welcome and eagerness to help. On top of all of that, they gave me a cute goodie bag as a congratulations for the engagement! Thank you to Denise and Jacob for being so helpful, knowledgeable, kind and personable! I have nothing but great things to say about Kesslers and will always refer people to them! Thank you again so much for making this experience memorable and turning my day upside down!

Everyone has been very helpful while purchasing our engagement ring and wedding band from Kessler’s. Even when the sizing wasn’t correct on the band they fixed it the same day! Thank you for a great experience on such an important purchase!

This place is amazing! Awesome customer service. I have had my ring for 4 years now and they still clean, inspect and re-plate my ring frequently for maintenance! Definitely recommend.

After hearing ads for Kesslers on our local radio station, I wanted to make.the 30 minute trip to see if they could help me. I had a treasured family heirloom, in need of a major overhaul.I was greeted warmly by Sue, and welcomed into the Kesslers showroom. She intently listened to my concerns and turned my ring over to Michelle for an estimate.Once approved, Michelle went to work.After a few days, I got the call it was ready. The first thing I thought when I saw my ring was “Wow. Just wow.” It was magnificent. Somehow, Michelle seems to have suspended my beautiful diamond in mid-air, capturing all the light around it. Her craftsmanship is exceptional. I am deeply grateful for her adherence to the original design, but thrilled, ABSOLUTELY THRILLED with her interpretation.Sue is a “gem” herself. From her initial care and concern, to her excitement in showing me the finished piece, she is genuinely passionate about her work.Many, many thanks to the Kesslers team in Grand Rapids. It means more than you know.

My fiancé and I went to Kesslers to look for a wedding band for him. We had not used Kesslers for the purchase of our engagement ring. We showed up on a Saturday afternoon without an appointment and we were greeted almost immediately by a friendly sales representative Kathy. Kathy was very knowledgeable and patient. She showed us every ring we wanted to see and made us feel welcome. We both found beautiful wedding bands and sipped on wine while everything was being processed. Kesslers provided for a great experience and made us feel very special. The staff was very personable and accommodating. Overall we had a great experience and would recommend anyone to Kesslers for their jewelry needs.

Every step of purchasing my engagement ring was so easy! The staff is very helpful & knowledgeable & the warranty is unlike any other.

Always a friendly, positive experience at Kesslers. They do a great job cleaning my jewelry when needed and giving advice about maintenance that should be considered. Never super pushy.

ASK FOR DENISE! Shes the best.My Fiancé spoke nothing but great things about her when he went to pick out my engagement ring. Not only was Denise helpful, but Kesslers was able to customize it within a few days for my fiancé! I went into Kesslers to get my ring sized correctly, and I was in and out within 20 minutes wearing a silicone replacement ring since I had to leave my ring there. The staff are all so professional and will answer any question you have. Tons of information on warranty, insurance, and replacements on the ring are available.. trust me... you want to read into the warranty at Kesslers because it is AMAZING!You guys rock! I cannot wait to get my ring back from being sized.

Great local, convenient jeweler! Friendly, complimentary service for cleaning and checking jewelry.Beautiful store with complimentary snacks and drinks while you wait!A win-win!

The customer service and selection at Kesslers was far beyond my expectations. My fiancée and I recently met with Sandra to have her engagement ring resized and begin shopping for wedding bands. We were struggling with an exact size so Sandra graciously offered to have the goldsmith come out to assist. That’s where the AMAZING goldsmith Michelle entered and offered to resize the ring right then while we waited (it was a simple solitaire setting so it was quick). Within 15 minutes, Michelle had it adjusted to the perfect size! I was shocked at how quickly she adjusted the size, and the ring looked brand new when she brought it back out.We also had Jacob show us men’s and women’s wedding bands and he did an excellent job explaining our options and the different between them all.This was by far one of the best customer service experience I have had in years and I will be sure to come back to Kesslers for all our jewelry needs.

Kesslers went above and beyond for my fiance and me. Ashley helped me find the perfect ring and band, and knew her rings and diamonds so well. I went back today to have the ring cleaned and again was very impressed with the service we were given. Thank you Ashley and the Kessler team! We will continue to use Kesslers for all of our jewelery needs!!

Engagement ring and wedding band purchased here and it’s always such a great experience every time I’m in. The staff is always super friendly and my ring looks amazing after each cleaning! Highly recommend!!

My chain broke on a necklace that I had bought. I brought it in for repair and was told it would take 4 days initially. Next thing I know, a few minutes later, they had fixed my necklace and I was on my way.

My first experience with Kesslers was fantastic.Kathy Huebner was absolutely amazing, she was so patient and helpful and in the end she found me the perfect Diamond.I will definitely be a long term customer of Kesslers and Kathy.

WONDERFUL experience at Kesslers Diamonds. Top notch service! Worked with Denise who was incredibly knowledgeable and kind. She went above and beyond to ensure I got the ring of my dreams. Kesslers offered a huge selection as well as custom pieces. The shopping environment was serene and low pressure which made buying this very important piece a joy. I would highly recommend making this your first and only stop for all diamond purchases.

Thank you Kessler’s for making this special time in our lives so perfect! Ashley and Denise were extremely helpful in helping me to pick the perfect ring.

Ceara was very helpful and made my buying experience extremely enjoyable. The staff at Kesslers Diamonds - Grandville have been a joy to work with! I wouldn’t entertain going anywhere else!

Absolutely a fabulous experience picking out our wedding rings at Kessler’s. Everyone who worked their was so friendly and easy to talk to. And their selection of rings is incredible! We were so happy to pick out our rings there. Highly recommend!

Brought my rings in for cleaning and they made them look brand new! So impressed by how amazing they turned out!!

Had a great experience at kesslers today. It was my first time there, and overall they were helpful and informative.

Katie has an excellent personality and pays attention to detail. The diamond she helped me pick out is absolute perfection! I love the ring she helped me create. Happy 34th Anniversary to me. Thanks so much Katie ❤️

The only jewelry store we’ll go to! Excellent selection and a store with integrity

I love Kesslers they have such an amazing atmosphere. I will always come here for jewelry

Great group of ladys helped me design and create the perfect ring for my wife. Kathy made me feel comfortable and wasnt pushy about making the sale. She was very informative and helped me understand exactly what I was buying. Very helpful, kind, and encouraging the whole way through from all the staff. Genuinely cared about my story and my ring. So glad I went to Kesslers diamonds.

Very personal touch and amazing service! I am very happy I went with Kesslers!

Fast professional service! Thanks Jenna for your help! We will definitely be back!

Ashley was so polite and accommodating to my needs. She was very patient as it was my first time really discovering what look I wanted.

Denice was awesome throughout our whole experience. She listened to what we both wanted in an engagement right and didn’t oversell us on anything. She helped pick out rings and guided us into the best decision into the diamond. We didn’t feel rushed or pressured into purchasing and she kept things on a real personal level. The environment of the store is very welcoming and everyone in the store is knowledgeable on diamonds! I highly recommend this place to anyone who is shopping for beautiful diamonds.

I came here to get a ring resized and I can see why they have awesome reviews. Everyone is very friendly and provide outstanding service.

Love Kessler’s! Great service. Great quality!

Could not be more pleased with our purchase. It’s beautiful. Very attentive staff. The jeweler tried many tricks to get my wedding set not to turn on my finger. Over 45 years of marriage arthritis has enlarged my knuckles. She would not give up. She won!! She was super! The whole experience confirmed our choice in jewelers.

Amazing service. Great knowledgeable people, that helped with our budget. A unique selection and custom ring design help. Hooked us up with some free silicone rings for both of us since we lift. I would recommend them over anywhere else.

Very professional and great service. I highly recommend!

From start to finish my experience was amazing. Kathy did an amazing job making us feel comfortable and took great care of us. I was looking for a 10th anniversary gift and she nailed it! I have shopped at all the big brands like Tiffany’s and Jared’s and the service at Kesslers was by far the best! I can’t say enough, I’ll be shopping there for my wife’s jewelry for now on.

I didn’t have a great experience here looking for engagement rings. The person we worked with didn’t really listen to what I was looking for. There was a huge focus on the “budget” but we were still in the exploratory phase and not sure the best budget for what I was looking for. Definitely won’t be getting our business!

I stopped in, just to have my wifes jewelry checked for loose prongs, or stones. Even for a service that small, they treat you like royalty. I was very impressed by the customer service.

Came in for a cleaning of my wives wedding ring and after talking to Kathy we upgraded our diamond. Very friendly staff and their diamond upgrade program made it very easy to upgrade. They even got the diamond mounted before we left for our trip! Highly recommend Kessler!

From hand picking the most beautiful diamond for my fiancé’s engagement ring to helping us find the perfect wedding ring to match Denise made the experience magical. Her expertise and customer service is unmatched. 11 out of 10 recommend! What they say is true, kesslers truly does diamonds the best! Thank you so much, to you and the whole Kessler family!

Kesslers is a nice clean place full of helpful people

The team at Kesslers was very friendly! They have extra procedures in place due to Covid but that actually just results in your shopping experience being even more special. You don’t feel rushed, there is PLENTY of selection, and the hospitality is fantastic. Denise helped us out and she was very knowledgeable and great to work with. I love the warranty they automatically include and their pricing is extremely competitive. If you are shopping for rings then I recommend you stop here first!

Had a great experience working with Denise. My husband and I each got new rings - to celebrate our 10th anniversary! Denise was very knowledgeable and easy-going. We did not feel pressured at all. Will definitely be coming back to Kessler’s in the future!

Kesslers has AMAZING customer service. Everyone is so friendly and helpful. And their goldsmith is the BEST. She restored my ring to its former glory and was so generous and kind. I used to work for another jewelry store and would still recommend Kesslers over all the competitors.

Kesslers entire team was amazing from the moment I walked in the door! I got greeted promptly, offered refreshments and truly felt welcomed before they even knew why I was visiting. I was looking for an engagement ring for my now fiancée. I visited a lot of stores during this time looking for the right ring and couldn’t find it anywhere. Most places were trying to push me to getting something that wasn’t exactly what I was looking for. However, at Kesslers, I worked with Kathy, and she was very patient, understanding and listened to my needs. She couldn’t provide what I wanted at first. But I gave her a vague idea of what I was looking for and she reached out to some of her vendors, none of them had what I wanted put offered to custom design me one at a more than reasonable price! I can go on and on about the service I received but it’s something you have to experience for yourself. They may sell diamonds but they are more than your traditional jewelry store, they make you feel like family. And I mean a good family you can’t wait to get home to after a long day of work. Go to Kesslers and ask for Kathy!!

Super friendly 🙂

Kesslers is amazing! They opened early to accommodate my time schedule and they resized my wife’s wedding ring from another store. They repaired some defects the ring had from the previous diamond dealer. The ring came back better then it has ever been

Denise was fantastic! Made the experience so special. Will absolutely recommend Kesslers to friends/family.

Always so welcoming and helpful, Love Kesslers!

I bought my wedding band at Kesslers three years ago and recently had an issue with it where the wood inlay broke. The staff at Kesslers was EXTREMELY helpful. They took my ring, resized it, and got me a new one - all free of charge/under warranty. To boot, they provided me with a free silicone ring to wear in the meantime. Friendly and beyond helpful staff make this the kind of place Id highly recommend to anyone!

Kesslers is the BEST!! From the second you step in their store, they treat you like you are the most important person in the world. I absolutely love my engagement ring and get compliments on it all the time. Their warranty is incredible and you can’t beat their service! Looking at rings was such a fun experience there, and they made re-sizing mine so painless. Don’t buy your rings from anyone else!!!

Monday 7-20-20 was my wifes birthday and I wanted to get her a ring she has deserved for a while. Didnt realize that during covid-19 you needed an appointment but they made a way any way. Pete was my MC very fitting title.he asked only a few questions and found that he a good idea of what I wanted for my wife. Then he guide us to create the perfect ring for my and he got the cost down from where I thought it was going to end up with a few great ideas. This was by far the easiest experience buying anything that Ive had. Pete was the Perfect MC.

The staff is so friendly and amazing!

Kesslers Goldsmith is the diamond in the rough!!! She Rocks!Had MAJOR split in my 3 piece wedding ring, took it to Js in Hudsonville $450, it Split in same spot a week later, went to Kesslers, OMG! Their Goldsmith, Kristen is PHENOMENAL!!!!!!!!! I will never go anywhere else, never!!!!

Denise was excellent with each encounter we had with her! They had my wife’s engagement ring sized and ready for us within one day and squeezed in time to resize her wedding band on the spot. Not only that, while we waited they bought us lunch! Great bunch of guys and girls down at kesslers and the no negotiation way of doing business pulls all of your stress away from making sure the best deal is available to you. I will be returning to give them more business in the future

Nice people /Good service

Kesslers provided a great shopping experience for my boyfriend and me. Working with Denise was a pleasure. We felt welcomed and comfortable the entire time. I would recommend Kesslers for any of your Diamond purchases!!

Best experience ever!I stopped to have my gold necklace repaired. Ashley was great to work with and explained the process well.They took care of me on the spot and offered anything I wanted to drink beer, wine etc. Kesslers even cleaned my wedding ring.Hands down the best jewelry store visit.

I had an absolutely amazing experience here! The staff was incredibly friendly and extremely helpful. They respected my price range and their customer service was amazing. I purchased a ring two weeks ago and it has been the best purchase I have ever made! No complaints whatsoever. Not to mention their warranty is unbeatable. If you are looking for a place to go, I highly recommend Kesslers :)

This place is amazing! They truly have superior customer service to that of any other jewelry store I’ve ever been to. Kathy helped me girlfriend and I find the perfect ring for her and I am thrilled with the ring, our experience, and the awesome included warranty with it! This place is a must-visit.

Greeted right away very professional and honest got right to the point and had an amazing diamond picked out in less than 15 minutes! Pete is the man to ask for! Thank you again for an awesome experience I will be a repeat customer 😀

Wonderful customer service!

Denise showed great customer service. She made the whole experience super great. She was so genuine and knowledgeable! I would recommended Kessler’s to anyone looking for quality products and knowledgeable staff. Thank you for your awesome work!

Denise or as my wife and I now know her as now, Denice lived up to her name. She was able to answer all our questions and find a wedding ring set that was to my and my wifes liking. The experience was friendly, fun, and most of all clean especially in these trying times. I am going to be a customer for life and will not go to any other jewler in the future.

I went into buy the 75 dollar necklace and nowhere on your radio ad does it say they start at 75 dollars I was not happy I think you need to change your add or try to make me happy I wanted the 2 color one

I was recommended here by a friend. Denise was phenomenal! The experience was quick, easy, and top notch. I felt extremely comfortable dealing with her. I even got a courtesy beverage to celebrate my purchase. This place rocks!

Loved our experience at Kesslers. I left feeling educated, confident, excited and ready to choose a ring I would love. Best warranty program in the US or something crazy like that. Let us drink wine while we shopped and Denise tailored her reccomednations to my style and likes. My boyfriend and I had so much fun. Really reccomend this place!