Strom and his team at Stokes Kia made our buying experience delightful. From the moment I arrived and started working with Steve to the moment I finished all the paperwork with Emily and drove away in our dream car, they were always straightforward and great to deal with. Would happy do business here again!

My seatbelt wouldn’t retract and Stokes Kia wouldn’t even take a look at it. You’d think, considering this was an important safety feature, that they would at least try to work with me. NOPE! I respectfully do not recommend this place handle your service. I went to another dealership (KIA) located near west Ashley and they were swamped but insisted that the vehicle be fixed NOW.. ya know.. because they care. Thank God for KIA Country.

I initially purchased a Kia Soul from here from salesperson Owen. The price was very competitive compared to other local options and they vehicle history showed only one owner and that the vehicle has been serviced through Stokes Kia. Excellent!A week later, the vehicle ended up having an issue with one of the censors. This particular part is electrical...there would have been no way they couldve caught this issue before it happened.Even though Stokes Kia sold me the car as-is, they went ABOVE AND BEYOND to get this issue fixed...and even quicker than I wouldve thought! A special shout out goes to Mr. Dale with the service department for reaching out to me and making it all happen.Honestly, I was amazed. Stokes Kia has set the bar for car dealerships VERY high. They are redefining what it means to buy a used car. I have been burnt by car dealerships in the past and it has left me wary and stressed whenever I find myself in need of a new vehicle.Stokes has changed that...not only will I be going to them first in the future, but I would recommend anyone else do the same. My wife now has a reliable vehicle with working A.C., and I couldnt be happier with my experience.

The entire service team was wonderful and took great care of me and my car. They were friendly, informative and efficient. Highly recommend!

I had 3 recalls done on my 2013 kia optima sxl on July 30th 2021, on August the 3rd my car went in limp mode......took it back to stokes was in informed that I needed an engine, the only good part about this whole situation is that the engine is under warranty but the turbo charge is on back order......I have been without a car for 2 months, no loaner car and it will take 6 to 8 weeks to get some of my money back for a rental.......this has been one of the worst experiences in my life....customer service is horrible, no updates on my vehicle have been given not less I called to check on the status and their attitude is very nonchalant.....very disappointing

I have had my car worked on twice so far at Stokes Kia in Goose Creek. I must say they have done an amazing job. The staff and mechanics there are by far the best!

After all the advertising you hear on the radio, I was excited to go and look at a new KIA.They were nice and welcoming online to schedule me in for a test drive. Thats where the good service ended.I was interested in a Kia Soul GT or Turbo. They only had the GT on the lot.The car was freshly delivered and still coated in plastic, I was only permitted to drive around the parking lot.I then asked how much how they would offer for my old car. I got a quote from them looking at the outside of the vehicle.The quote I got for financing the Soul came off as we dont care about you and dont really want to sell you this car.I was told that this was a luxury car and that I should expect to pay luxury prices. Last I checked the Soul was the lower priced of the Kia SUVs.I had the option to transfer the turbo from another dealer.We scheduled a test drive at the other dealer and proceeded to purchase from them as their attitude as amazing.Stokes Kia, you lost my business. Maybe put a little more effort into the sale? Dont judge a book from its cover.

I was in town for work and looked online to see if they had a specific car in stock, it said it was there. I called for 3 days to confirm it being there, no one ever answered. I tried the chat with us function on their Website, got a robot (one that also said the specific car was on the lot). I drove across town only to find a very bare lot (which I don’t hold against them)— a salesman sitting in a chair outside watching me ride by and walk around… never once got up to help me or anyone else for that matter. Very terrible customer service all the way around

Once they sale you a new car they are pretty much wash their hands of all the issues that they’re service department has. Service department no appts available for month or more no professionalism whatsoever so basically they sale you a car and extended warranties that they have no service professionals to do the work. That’s FRAUD!!!!!

My car is in for a new engine. It was a recall issue. Could possibly take weeks. I was told that they had no cars to loan/rent me. If I wanted to rent a car elsewhere, they would reimburse me $35 per day.First off, why should I pay anything at all? Its a recall!I pay my car payment and keep up with maintenance. This was a manufacturing error.Stokes Kia, Im so disappointed. This is my second car purchased from you. You can bet there wont be a 3rd. I always liked you, you did right by me.. but you are clearly not taking customer service to the level it should be in this case. You are not taking full responsibility for this .

The most pain free car buying experience we have ever had. Owen worked with me via email and explained options thoroughly and helped me understand the process completely. My husband and I appreciate all of their hard work and incredible customer service. Big thank you to Owen and Matt!

The overall experience was unpleasant and second-class. It must be a privilege to buy a vehicle from the dealership, that is certainly how I felt leaving the place of business. See below pricing, the vehicle was priced to us above the 36k threshold, they said take it or leave, weve been selling all day.. it will sell..also, the 34k pricing was said to us as not suppose to be on there.Best advice: dont look at any online pricing, it will not be honored at the dealership. False advertisement at its best! Said pricin, the excuses... thats just the MSRP for that vehicle, it says see stokes for pricing, the dealership looks to take advantage of the consumer given the current market. Not the place to strike the deal!

Wow. Did my son get taken. My son needed a car so I brought him to Kia. I would have had more to do with the sald, but was getting over Multiple Myloma. I will take some blame because I couldnt drive the car. But it now needs a new transmission and the tires need to be replaced. I know when I go for a new car next week, it wo t be to Stokes KiaShame on uou!

Terrible service was very bad for me .. on the first visit the seller was super rude then he would show me a super dirty car with broken glass seats broken ask the seller if they fixed that since I went there for photos from the internet and the car He did not look like that and he was quite curt with his answers .. they approved the credit for the purchase and I saw the car from afar and it is already perfect but I will really look for another stokes where they can take it since I am not going to return to this site! very bad service. And if you want the car and I have it approved, just go and sign .. but the attention was so bad that I prefer to buy it in another agency

Had my car towed there because that was closest dealership. After a week found out the engine needs replaced, which according to service could be a use engine. No rental or loaners and rental company, whom i was told i am on wait list, doesnt know anything about my request. Like going to Dr with broken arm and being told we will fix but cant give you a cast while it heals. Wish i gone somewhere else. So far a miserable experience. No car for what could be a month unless i find rental and pay because kia/fidelity (warranty company) not honoring there word. Needed to update my review. Cole managed to find me a loaner/ rental to use. Great help. Also managed to get fidelity warranty company to not use a used engine instead will be rebuilding.

The employees at Stokes Kia made me feel like family and genuinely cared about my needs. Would recommend them to anyone.

Thank you Josh and the great employees in the service department. The door handle fell off our Sorrento rear passenger door where the baby sits. After calling Kia of Charleston and they would not even consider working us in. We called Stokes Kia. We were concerned that first responders would not be able to get the baby out. Josh and the crew at Stokes Kia got right on it even though they were as slammed with cars. They realized how concerned we were and fixed our Sorrento in thirty minutes.Thank you guys for all you do.

Terry Bacon helped me trade in my 2013 Toyota Sienna for a brand new 2021 Kia Sorento. He was kind and patient. I am not the easiest person to work with on large purchases, but he worked with me and got me a great deal. He also called me a couple of days later just to thank me again for my business. I will be back when my daughter needs a car!

Stokes Kia took care of my cars issues. Credit to the crew there. i know the are busy being all the problems the car industries has today in the world we live in. i highly recommend Stokes Kia and their professional staff.

If I could give no stars I would. They took my car and stated that under a recall my engine failed and I am out a car until they get a new engine in. They refuse to give me a Courtisy car and refuse to help me any farther. I am a driver for a living and have 3 kids. They think its okay for you to be out a car of your cars engine fails, and they wont give you a loaner due to lack there of. Yeah okay. I highly advise against buying a kia from stokes kia. 👌

Owen was absolutely the best sales man I have ever dealt with. He was not pushy with me and he let me take my time in responses to him. He did everything over the phone through texting for me because I was at work the whole time. When I came in he had everything ready to go for me and I spent only an hour vs 4 or 5 hours compared to my normal experience buying a car. He checked up on me a few days later and I feel like he really does care about his job a lot.

Do not i repeat DO NOT buy a car here!! I bought my car here last year (certified preowned) and 2 weeks after I bought it and drove it off the lot it had an AC issue. It was fixed and now a year later the entire AC system doesnt work again. I bought extended warrantee and service package with them which means NOTHING apparently because they wont see me for at least a month (unless I want to drop my car off with them for MINMUM 3 business days) and they want me to pay $225 just to have my AC issue diagnosed. Geralds will do for HALF THE PRICE!! Seriously, dont go here.

I purchased a 2021 Kia Sportage back in November of 2020. I called today to schedule my service appointment, and I was hung up on 3 times by Cole and Shelia. They had no availability until late April to service the vehicle which is fine however I have several trips planned and wanted to make sure that if I was a couple hundred miles over that they wouldn’t void my warranty or maintenance package. Shelia was unable to help me and gave me an extension to call back instead of transferring me. Then when I called the extension and explained my concerns to Cole, I asked if my car had to be serviced at this location or if I could take it to any Kia since my maintenance package is with Kia not this specific dealership and Cole hung up on me. So I called Kia Country in West Ashley and they were more than accommodating and got me schedule for a service within 5 days.

Was a fantastic experience. Stress-free and easy enough. Highly recommend Scott Koontz.

Sales department here is lazy. They will just sit there and stare at you (or their phones) and will not offer any help. Would not reccomend buying a vehicle from here.

I have used thier service dept numerous times, josh and Cole are absolutely awesome, they are upfront and straight forward

Not only were they friendly with no pressure, but I felt comfortable. Free water and snacks. Went to look at a vehicle and ended up buying it! Pleasure doing business with you people. Even the man himself came and thanked us. Best warranty around. Thanks Francisco!

Had a major engine failure on I26 east and had my vehicle towed to Stokes Kia in Goose Creek where I met a great Service person named Cole. He explained everything and took care of my Kia. He called me with updates and when I returned, he even took my rental and had it returned to Enterprise. From a customer service experience to showing concern for my issue, he exceeded all of my expectations. Great job over here at Stokes Kia.

I love this dealership!!!! Everyone but one man is nice at this place . I adore Mr. Altman ! They have really treated me well. I recommend Stokes to everyone!

Josh and Cole, in the service department, are so helpful and accommodating!

Great service department!

Received two letters by mail, as well as an email explaining an issue with my KiasmKias model. Called the Goose Creek location to followup to get the issue resolved, as stated in the correspondences. After explaining I was calling because of correspondences I received, the lady who answered the phone in the service responded with Ive never heard of that. Ok, not a problem. Reading the issue that needed resolving DIRECTLY from the letter, she stated thats not going to help me. Give me your VIN so I can look your car up in the system. Taken back by her abrupt and rude tone, I stated that I wasnt aware that she would need that information, but to hold on I have it available. As I took the phone from my ear to grab my insurance card or registration (whichever I would see first), I heard her saying something. As I returned the phone to my ear, I explained that I was getting the info. She said well, you can just call back when you have it. I replied with Im sorry, I didnt realize I was wasting your time. Immediately hung up and called the West Ashley location. The gentleman that answered the phone there was very polite and professional. He knew exactly what I was referring to and was able to schedule an appointment for the correction with no problems.Having two distinct levels of service from the two locations within minutes of one another caused me to want to leave this review. And, after seeing other unsatisfied customers, Im not surprised. Save yourself frustration and just go to the West Ashley location.

I brought my car up here to get hood check so I leave my car up here they tell me I have a oil leak and I need a oil pan and. Head gasket ok they charged me $600 and I still have a leak from a oil pan no I will not bring my car back because I know they gone charge me that they messed up on nope.

HORRIBLE customer service!!! I have now made two appointments with the service department and can NEVER speak to the appropriate individual regarding my issue. I am either 1) transferred to to a phone that simply rings and then goes fast busy 2) transferred to a voice mail 3) transferred to a phone that rings indefinitely with no answer 4) promised a call back from a manager through facebook message...and never received. If this is the level of customer service they provide when I am trying to ask a simple question, there is NO WAY I am trusting this company with my vehicle. BEWARE!!!

On tuesday February the 9th, Keith Covington and myself, went to Stokes Kia. We got a Kia Soul!! I love this car. All kinds of room. Jason helped us, we werent sure we would be able to afford a Soul, of course i got the soul plus. Jason and all the people are so nice. Thanks Joy McNeeley

We couldnt be happier with Art White, our salesman at Stokes Kia! He went above and beyond with our service experience. We have been to many dealers and Art is the best! We purchased our Kia Sportage and what a great day it is thanks to Art!!! Thank you so much, Art!!!😊❤️😊

Lyndon was awesome! He made the experience of traveling from Charlotte to purchase a car effortless. I highly recommend this dealer and salesman. Very humble guy and referred a great place for us to eat. When I got there he already had the car parked out front waiting for me. Everyone that passed was friendly and spoke and would assist each other. I would make the trip again and plan to next time I purchase a car.

Absolutely worst dealership I have ever experienced scam scam! I wished I would have never bought from here they don’t stand for their customers or support them! They allowed my gf to drive off the lot with a nail in the tire and told her it was safe to drive on even though she took it to service!!! No one due business here you will regret every minute of it.

It is a challenge to get maintenance scheduled at this location. I leave a message, no return call. I speak to a person, who in turn transfers my call to service, no one answers.I own two vehicles from this location - what is going on there? Post sales support is not doing so great.December - 2020: Updated my rating. They did take corrective actions and reached out to make the issues right.

First time at Stokes Kia and I am very satisfied. We used a Kia dealer in NC and were spoiled. I am glad to see the service carried over to thos dealership. We dealt with Cole and he was excellent. Based on the service I would highly recommend this dealership.

Owen was great!! He gets straight to the point while still being very nice and helpful. I told him what I wanted and he put me in that exact one! Mark was a big help as well! Thank you guys for my new 2020 Forte EX! I am in love with the car!

I want to say THANK YOU to Josh Balliet, Best Service Advisor. From the beginning until the end great communication. I was my first time in Stokes Kia and they did awesome job. Thank stokes kia Teams!!!!!

Always a great place to take the car in for all types of maintenance. Always helpful and honest. Highly recommend.

Not the most pleasant of experiences. Staff (Owen) assumed that I knew very little about the process and wouldnt show me the car I actually wanted without running a credit check. Tried to coerce me into buying a car I had absolutely no interest in. The next day I bought a new car elsewhere. For anyone looking for a car, head to Lowcountry VW.

Very nice, accommodating folks.Will definitely visit again

Great experience as always! Just wanted to thank Mr. Tucker and Arlene for doing a great job!!

I wanted to give an excellent review of Micheal Tucker! Man oh man, he is a great man & an even better salesman! It was my first time shopping for cars & my first car in general. I came in knowing exactly what i wanted & how i wanted it to look!He took me outside showed me exactly what i wanted, talked the car up, and then we rode it out. I’m a new driver so it wasn’t the smoothest, but we both survived! We talked about his personal life & as doing so he talked about all the niffy features of the car!Man, i’m glad me & mr tucker was linked up for this adventure!

Over all it was a ok experience. Only complaint is dealership didnt keep its word that the car would be completely fixed and certified. And I found my right turn signals both front and back not working AFTER the car was certified and salesman didnt seem to concerned with it

Great service, no pressure sales, and ended up purchasing vehicle that our mom will enjoy for a long time!

Steve H. was such an amazing help and such a humble guy. He’s very honest and will point you in the right direction!

Customer service advisors Josh & Cole are very helpful, honest & accommodating. Ive been a customer there for 8 years and they are the best.

These buggers ran my credit three times in a day and then had the audacity to sell me a car with a list of hidden issues. For shame, Stokes, for shame.

Super frustrated with how long it is taking to get our car fixed. It took them 4 days to give me an answer of what was going on with the car. We have this vehicle only to get us all back and forth to work and I have had to pay almost 750.00 on a rental thats not even including the deposit for the rental. We were told previously that they do not give out rentals that I would need to pay for it. I called Enterprise instead. Usually their staff is on point. Josh and especially Cole are amazing. When you are paying so much a month for a vehicle you expect the dealership to make you feel like a priority and was told they have a bunch of other cars ahead of ours. 4 days later we find out the problem that is going to cost me almost a thousand dollars to fix. I could have taken the car anywhere but we have liked Kia and thats why we brought it there. I will not bring our car back if they cannot provide us a car to drive while ours is being worked on. The rental on top of the cost yo fix the car is mind blowing.

My new car! See Jason Orvin at KIA

Great service from your service advisor J Balliet. Always helpful when i bring my car for service. Celia Cottle

This is the 2nd vehicle that we purchased from them. Their professionalism and eagerness to please was phenomenal! Our salesman Scott was fantastic, sales manager Mordecai was like a magician. The business manager Mark worked diligently to provide us with a great package! Thanks guys!

Today was a pretty disappointing experience. I had been researching Kia Sportages and had identified a slightly used (1,900 miles) 2020 online that I was motivated to see and potentially buy. When I made it to the dealership an hour or two later, I was greeted by a salesman. I told him what I was looking for and he walked me to a couple of other 2020 Sportages that were more than slightly used for being less than a year old, but the one that I wanted to look at was not there. He mentioned that it could be in the back still getting cleaned up. He went in to check, but when he came back he said, it was sold earlier that day. He said they had 2020s brand new for a couple thousand more. When I baulked at that, he tried to talk me into one of the more than slightly used 2020 Sportages with well over 20,000 miles on the vehicles. Basically a quarter of.the 100,000 mile warranty had expired in less than a year, but somehow that was supposed to be comparable when the price was only $1,000 less. When I confronted him about the website not being up to date, he said it could take up to 48 hours for it to be updated. We live in a day and age with instant information availability so I find this excuse unacceptable. I couldnt help but feel like there was a bit of bait and switch going on. Overall, I was pretty disappointed and was hoping for better with my first Kia experience.

It was a great buying experience. Ben was a true profesional that made the process quick and painless. I would go to Stokes again for another vehicle or suggest you go see for yourself.

Great service thanks to Jason to help us decide on our car. Matt made sure the financing was straight with no surprises. My next Kia purchase will definitely be done there. Albeit we did leave with a new car this time. I hope our next visit will be received with the same courtesy and enthusiasm.

Jason was so awesome he had my sale at hello. Not once did he push us into buying a car, nor did he try to show us something we were not interested in. Jason made me feel in control of the process. He told us about how leasing work and even when we were getting the car he was so professional. I will recommend him to all my friends. Thanks Jason for being so awesome we will be back to see you in 3 years to redo our lease.

I got a great deal on my trade. I love my new Optima.

This Kia dealership is the best. Jason Orvin is the man! If youre looking for a great vehicle, he is the most honest and low pressure salesman I have met.

I was looking at cars on the website, becuase I needed one right away. I was able to talk to someone and get the informaion I needed. I then went in, test drove a car, did all the paperwork, etc. I was out quick with a good deal and great service. I would recommend that you look here.

Overall nice and laid back but didnt like when they kept asking about protection after i said no the second or third time they shouldve stopped especially if they arent getting money from it. It made seem like there was something majorly wrong with car. I work in sales (plus commission) and after I suggest the protection plan the second time I keep it moving. Other than that I love my car. Praying there is actually nothing wrong with the car and what they said is true.

Scheduled a oil change and brake replacement for 1st thing this morning. Cole was extremely friendly and helpful with explaining the work needing to be done. Waiting area and bathrooms extremely clean. Thank you for getting me in and out as quickly as possible with the work I had done.

Dropped my car off to have some recall/warranty work done. My windows all worked perfectly fine. went up well, went down well. Get it back, my driver driver side window goes half way down and then starts falling forward. They say the regulator is messed up. They say the previous person (Kia Country) screwed it in wrong and they messed it up. IT WORKED PROPERLY FOR 4 YEARS UNTIL STOKES TOUCHED IT. Now its going to cost $500+ to fix. I told them it worked before I left it there. Their response was Oh thats just hear say. So they can break anything in your car and claim it was already broken.

Awesome staff and awesome deals see Owen for an amazing sales experience.

I have been coming to this place ever since I got my Kia car. They were happy to take my warranty and have very friendly service. They offer courtesy snacks and water while your car is being serviced. I do like that they keep you updated and informed on your car. Make sure to mention any questions and concerns you have in advance so they can check on it. They have also been great with explaining and answering my questions regarding my vehicle. It is good to be educated on your car. The downside is if you have to take their shuttle, it feels like eternity to wait and may cause you to be late to work so plan on arriving early for your appointment. The other downside is that my car was serviced and it said there was a courtesy vaccum on my floor Matts and I could barley tell the difference, it looked like a rushed job. I really appreciate the men working on my vehicles and understand how it is not the most cleanest job but I suggest putting in a courtesy air scent for when we get our cars back so it could smell fresh again. Overall a good place and I will return for my future services.

Great dealership and great service center. They treat me well every time I’m there. Cole is very fast and efficient. Service center is always timely and efficient. Waiting area always clean with fresh coffee and cold bottled water

The service department, sales staff and management are all awesome. I have purchased three vehicles from Stokes Kia and they perform all of my preventative maintenance on them. The service is always right on schedule and one time when I was having the oil changed in one of the vehicles, they even took me to pick up my daughter from school after she missed the bus home. I will not go anywhere else for my vehicle needs.

I was so pleased with the service we received today. Ben (our salesman) was great!! Never tried to push me into anything. Was very patient as I researched comps. Price was great! Finance manager had me in and out in 10 minutes. Also, didnt try to push me into buying extras.. Smooth transaction from start to finish.. Walked out with the first vehicle we tested! I Highly recommend!! Ask for Ben if youre buying hes a super nice salesman!

Bought our Kia here last year and we have had no issues with it at all. I will admit I was very skeptical about buying a foreign vehicle over American made car, but the price options and warranty was really really hard to pass up on comparing it to counterparts. 5 stars but really chose to purchase based on the product & brand itself, not necessarily on this particular location and staff in Goose Creek.

Bought my 3rd Kia on 08/10/2015. Got the best deal ever! Jim Reeves answered my email and had me a payment quote within 1 hour! He was never pushy or condescending towards me. Mark Pressman gave me a great trade for my 2012 Kia Forte. Two weeks later I took my 20 year old daughter to get a new car. Jim Reeves and Chris helped us get her into a brand new 2015 Kia Forte at a price she could afford. Again, Mark Pressman gave us a great trade in value on her Honda...and a little pep talk on taking care of vehicles. Matt, was by far the easiest finance person I have EVER worked with. Two Kia Fortes bought in one month by the same family is astonishing! I have even gotten a friend to buy one in another state! Stokes Kia is the best and I wouldnt use another dealership for anything. Stokes Kia youve got my vote!!

Best experience ever in purchasing our new vehicle! From the referral from Cole Rymer to the professionalism of our salesman Devon. The dealership was so nice and clean and everyone was so efficient. What we thought would take all day was very quick and easy. Devon is definitely an asset to your business! Thank you. We will be doing business with Kia in the future and will refer everyone to Devon for sales and Cole for the upkeep.

Had my wifes car serviced today. Great experience, quick turnaround.

This place drives me insane most of the time (service department). Last few times Ive gone I was asked if I could leave my vehicle because they are booked and busy, which is every single time Ive come in theyve said that. One time I even scheduled an appointment and verified it via phone. I go to my appointment and Im told I wasnt on the schedule, and I could leave my vehicle, but they werent sure when they would get to it. Every single time I go there for something, Im asked to leave my vehicle, as if I didnt have a job to go to (I work evenings) and dont have a ride to and from work since everyone else I know works morning shift. If I made an appointment, I expect my vehicle to be taken care of, not leaving my vehicle for 2 weeks while it sits in the parking lot to be seen (which has happened to me, because they said I told them no rush, which is insane for anyone to say when they need transportation to make a living; I told them if they didnt look at my vehicle right now Id take it elsewhere; took them 15 minutes to look at my car, even though it sat there for 2 weeks).I will say, the staff is pretty nice and the facility is clean. Unfortunately, the service department needs to work on communication skills, scheduling, and overbooking. I may need to invest on taking my car to a different Kia dealership in hopes they are better.

How hard is it to schedule a simple oil change? I filled out the online appointment form well in advance of my requested date. I specified on the form that I preferred to be contacted by email. Then what happens? They call me, at work, and leave a message. I tried calling back but the number they left had a constant busy signal. When I finally got through several days later I was told the day and time I requested was not available. Really? There is a reason I specified email as my contact preference. I have very poor cell reception and have much more access to email throughout the day. Listen to your customers, Stokes Kia. Many of us have to schedule maintenance around our work schedules.

They didnt waste my time. Looked at vehicles that made sense to me. Test drove whatever I wanted. Thank you Garrett and Matt for putting me in another great Kia.

Owen is the best salesman. I have bought 2 Kias from him

I dont normally​ do these reviews but these guys and gals definitely deserve it. I give 5 stars and justifiably so. I arrived at Stokes Kia like most customers. Heard a ad on the radio and figured I would swing by and see what they had on the lot. I was politely greeted by Billy a salesman. After a short talk about what I was trying to accomplish we proceeded inside to get a value of my trade. In 10 minutes of being at the dealership I had my trade value and was able to browse the cars on the lot. I departed the dealership with no pressure of returning. Today I revisited stokes Kia and continued the process. In a short time they had me approved and a vehicle selected. I have never had such a smooth purchase of an automobile. I apologize for not remembering all the employees names who were involved in my purchase but you all were amazing. If there is a dealer in South Carolina that does it right, I assure you its these guys. Thanks again to all the staff for making me feel welcome and not pressured throughout the process. -Jonathan

Would not Recommend them. I am very unhappy how they kept our car for almost a month and two weeks. Got our car and it was not right. Took it back and they wanted to charge thousand more dollars to fix it. Towed it home. Then towed it to Superior Kia in Orangeburg SC. Where they found the problem. And it didnt cost thousand but a small amount.$237.04 they had to fix what Stokes service did wrong!! 😞😞😞😞

My daughter had an unfortunate hit-n-run accident which threw us back into the car shopping market. We decided to buy a Kia Soul as her next car. I searched the internet & made several trips all over trying to secure a great car. I was about to purchase from a non-Kia dealership until I came across an ad from Stokes Kia in Goose Creek. I was a bit hesitant because so many ads contain false information. Spoke with Sinclair who assured me that the low mileage was correct and the low price too!!! I canceled my previous contract with the other dealership and met with JJ James who treated my daughters & I with dignity, respect & lots of patience!!! He also educated me on additional warranties that only Kia offers !! I am so glad that I made the call to Stokes!! I am thankful to Sinclair for referring us to JJ & am so THANKFUL so the awesome service he gave my daughter & I !! Her graduation present came early!!! If you are looking for your next car - I highly recommend Stokes Kia & JJ !!!

They wont stand behind their product I have a 2017 Kia Cadenza let the paint all across the top on clear coat is faulty they blame it on acid rain and because of where I work it cant be true because Im not the only one that have had issues with paint and the bottom half of the car looks very well so be cautious when you buy brand new they will not stand behind it. As to your reply everything came off of the windows and chrome as the pics I sent your sales team will show the rest of the problem is faulty paint if it were chemical etching from my plant it would not come off of the chrome and windows and the top of car you have to look closely after I detailed the car,but it is obvious that it is faulty paint or clear coat again this car is 2017 and theres many reviews of other people having the same issue thats whats great about media but I still stand by they just wont stand behind there product.

See Strom hell take care of you

I went to Stokes Kia in Goose Creek a couple of months ago just to look at vehicles. My fiance and I couldnt get anything then, but Owen Fussey gave us his card for when we were ready to get another vehicle. My fiance asked if I wanted to go back and look again and we did this past Saturday. I called Owen before we left the house and we were helped as soon as we walked into the building. We did end up getting another vehicle and it only took about 3 hours. Overall, our experience was really good and Owen was very friendly and knowledgeable the entire time. Thank you again Owen!

The Kia dealership and it’s service center is professional and knowledgeable about Kia’s.Josh, the service tech, informed me about my Kia car and never force me to pay for a repair I didn’t need.I had a 2015 Kia Forte Hatchback I bought from Drivetime in 2017 ( it was not a Kia dealership).Too much of my surprise, Josh didn’t persuade me to buy the repair for my Kia Forte instead he gave me the information and let me decide what I want to do with the car.I told him I was not going to put in a lot of money since I bought it from DriveTime without the Kia warranty.After he handed me my car keys, he recommend me to Jason Orvin that worked in the sales department on finding a new car that fits for me.I was surprise again, Jason was very professional and very informed about the different Kia models and didn’t pressure me to buy the latest new car.I bought a 2019 Kia Rio Sport and love it.I appreciate Jason Orvin providing me information about the Kia’s they had at the dealership and allowing me to decide which one I want to buy.Thanks Jason you’re the best👍🏽And Josh too👍🏽👍🏽

To be honest, this dealership and service center has been the best in all of my interactions with car places. We have 2 cars that we trust with Stokes Kia. The prices are direct and usually lower than other places. Also, the service is of excellent quality. Not once have my wife and I felt misled or disappointed here.

They get a smirk on their face when the realize you dont have enough money for a down payment. They want $3000 down for a $6000 car. Waste of time

So I decided to check this place out because of their ad on the radio. It stated that they will give you a minimum of $5k on your trade. I called and spoke with someone and explained to them that i didnt have money to put down and told him where my credit was. I told him what vehicles I was interested in and he said he could do the $5k trade in deal on those. He told me to come in and they will do what they can to get me in a new vehicle and that they are the number one rated dealership in the area. When I arrived the place looked like a ghost town. There were a few employees in an office near the entrance that had to see me walking around but nobody said anything to me. One employee even walked passed me and didnt say a thing. After hanging around for at least 20-30 minutes someone finally approached me and got a salesman to assist me. I sat down with this gentleman and asked about the vehicles and he said he couldnt do that deal on those. He also said that he couldnt take my trade without something down and that they were not giving $5k for trade in but adding the incentives to make it look like they gave $5k. He then told me that the gentleman I spoke with was from the credit department and they will say anything to get me to come in. He actually said he would refer me to Stokes VW. This was a waste of my time and gas and this isnt the first time I was mislead by a Stokes dealership ad.

First of all I have to say thank you to my niece Katelyn Yonke Anderson. She shared some info with my Mama and I. So, we went to the dealership to look at a car. Didnt feel pressured! Test drove 2 vehicles. My Mama is the the proud new owner of a 2020 Kia Rio. Thank you Steven! Thank you Matt!

Ben with sales was awesome! Hes very professional and knowledgeable. He took the time to listen to what I wanted and made sure I got the best deal possible. He made my car buying experience so easy Thank you so much Ben!

I had my 2016 Kia Sorento serviced here for the last 2 yrs or so. I did not purchase that car at Stokes, but had nothing but amazing service from the everyone in the service department. My husband took my car in to be serviced about 2 weeks ago, and while waiting, looked at a few cars for our son. I scheduled a test drive online. Owen Fussey was the salesman, he gave my husband his card, financials and to hubs to call if he had any questions. We called him the next and asked him to start he paperwork please and that we decided to purchase the test driven car. Mark Craven was great also, not pushy... very informative about all options and warranty options available. We were in and out quickly and received excellent service from all involved. I loved my sons car so much so traded mine in and got a new one. 2 cars in 7 days. I contacted Owen via email around 1 p.m. with what I wanted & he had everything I wanted and asked for when I arrived. This is an amazing dealership. I have been to the other one here in the Low Country and will never go back, Stokes Kia is outstanding.

Outstanding is the word that comes to mind when I think of my experience at Stokes Kia! My salesman Bob L. Was very attentive and very quick! The finance department worked quickly as well! Thank you Bob for the Sorento! Bob got me the very best price way below asking and made sure I was able to keep in contact with him for any questions or concerns. I will definitely be back when I come to trade in!

Ted is honest and very humble! If you are to purchase a car in the near future speak to him. They only get a two star because some of their sales associates are Not clear on the details of selling/leasing and when you state that your not interested in a leasing program they still try to sell you a leasing program...that is just sad to say but true. Fool me once shame on you!

This was absolutely the best experience I have ever had. Ben was patient and very helpful he got me in the vehicle of my dreams. Thank you so much once again!!!😄😄😄

Josh in the Service dept Is Awesome! .very friendly.Did his best to give me options while I waited on my car

I used to love this place with great service and nice staff (only reason for the 3 stars) went to get my oil changed last night and had to wait 2 hours and 20 min. FOR AN OIL CHANGE that I had an appointment for. When I asked what took so long the lady very rudely told me there was only one tech to do it, and was doing two cars at a time. I would say I get the short staff situation but, others came and left in the time I spent sitting there. She was also rude from the moment I stepped into the building. I wish this place was better as I had a very good experience when I bought my Kia a few years ago.

Mr. Owen Fussey was the best. He helped me get a good deal on my new KIA Soul. I highly recommend him when you buy a KIA.

Bought my car from here, I went to get a new fob programmed. Service says we have one in stock, come on up! After sitting there for an hour service comes out and says the key has been programmed to another car and they apologize, come back on Tues.. what? You lost a loyal customer today, how sad. I suggest a training class for your parts department

I had a great experience at Stokes Kia after my horrible experience at another dealer in Summerville the day before. The salesman was very professional and very knowledgeable about my situation and about the vehicle I was interested in. The financial paperwork signing in the finance department was quick and very thorough. I highly recommend this dealership!