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Yates Buick GMC
13845 W Test Dr, Goodyear, AZ 85338, United States
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Yates Buick GMC

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He
Review №1

I was a friend of Mike Yates, I know the family, and they are wonderful. Mike the supervisor in service though... he stands above everyone else that works there. He is so exceptional. To be honest, we have only had great service. We had good sales people too. The waiting area is clean and the snacks are much better than nasty grocery donuts at most other places, which I have to say, when waiting for a while it really nice to have some healthy options. You cannot go wrong with Yates, in any way that we have found, and we have bought 3 cars there. We get serviced there even thought its 45 minutes away. That should speak for itself. Besides all that if you are lucky enough to know the family... well then you are blessed!

Ja
Review №2

Yates Buick GMC service department did a fantastic job this week. I have been dealing with Ashley for all my hummer needs for a few years and she is awesome. She setup my appointment this week knowing I had a very limited window to have my vehicle indisposed. Her timing was perfect. Vehicle was in and out in just a few hours. Thanks Ashley for always making me feel like your #1 customer. Way to go Yates.

Dr
Review №3

Shout out to this awesome duo Oscar in sales and Pedro in finance. From the moment we called looking for the truck we wanted Oscar was honest on what they had in inventory and didnt try luring us down there to buy something we didnt want. He worked on getting us the best deal for the truck we wanted to buy and on the truck we were trading in. Once we were handed off to Pedro in finance he hooked us up with coupons that still kept us in our price range while providing great warranty coverage. These guys were so down to earth and worked so well together that they convinced my husband to want to get a corvette they also had there. Thank god I was there or wed be looking at 2 car loans lol 😆.

MV
Review №4

Just got my truck serviced here and Nick Franzen made it a great experience. He explained everything to were I could understand it and answered all my questions. Definitely gonna come back next time my truck needs serviced again.

Ed
Review №5

One of the best dealerships I have had the pleasure of doing business with. Katelyn made everything when looking for my new suv. Not only was was everyone professional, but also very informative and got me a great rate! If your in the area look up Katelyn I’m confident you will drive off the lot happy

Ad
Review №6

I was there last week with my son Oscar helped us out he is awesome and very patient. And I was back this past weekend with my husband and again Oscar hooked us up, over all I totally recommend him he is great got my son in a Lexus and husband in a GMC we are very happy with our experience!!

Al
Review №7

Stopped in to check out a Silverado, Christian met me at the door & helped me with exactly what I wanted. My family has always been a Ford family & Christian was able to answer all my questions. He was very knowledgeable about the various features of not only the Chevy but other comparable vehicles.

An
Review №8

Best car service experience ever! My service advisor Ashley was very friendly, communicative and accommodating. She made the experience pleasant. The problem I went in with was fixed above and beyond my expectations and in a timely manner. I swear my car even feels like it drives like its new now. Money well spent!! I will definitely be back and recommending my friends and family to her. A+

Ca
Review №9

I went to a few dealership before visiting Yates and the vibe there was more family oriented. Oscar was extremely helpful on showing us their inventory and was very knowledgeable about the vehicles. We were able to test drive a few vehicles to make sure we were making the right decision on purchasing a vehicle. At the end of the day we did not find what we were looking for and Oscar informed us he would keep an eye out for what we were looking. Two days later he gave us a call and told us he had a vehicle that matched our description that was fresh off the delivery truck. We test drive the vehicle as a family to solidify this was the vehicle we wanted. Sure enough it was what we were looking for. The paperwork and signing was about average wait time. Oscar helped us set up On-Star and did one final walk through with us. They washed our truck, filled our tank and told us they were a phone call a way if we were to have any questions. Gave us one final Congratulations as we drove off the lot! We are extremely satisfied with our purchase and appreciate the Yates family for being patient with us.

La
Review №10

David was amazing! Tyler is a great owner. Customer care is promo!I am so grateful for the service and for the care they gave. David was able to get me the perfect car and I am so excited to be able to drive away in this wonderful car! Thank you so much! You guys are awesome!

Yv
Review №11

Always courteous, professional. We do still have a rattle under the motor, sounds like a loose pan. Hasnt been taken care of for several visits. (the visits were not mainly the rattle the reason we brought it in. You can see that we have purchased 2 vehicles and all service, work has been done by you.

Ma
Review №12

They wanted to charge me 15k over sticker for a yukon was willing to pay sticker price.Will never buy anything from this dealer. You just lost years of business plus all my friends and family that I would have recommended.

Ch
Review №13

Stopped by Yates to check out the Challenger they had sitting out front and Katelyn greeted me right at the front door and gave me an awesome experience buying my very first car! Highly recommend Yates as everyone in there was friendly and great. Ask for Katelyn!

Lu
Review №14

This place is great!! customer service is on point and very friendly staff I worked with Robert Griffin to make a deal on a car my wife wanted he worked very hard to give me everything I needed on the deal and we’re very happy would strongly recommend Yates and Robert Griffin to anyone in need of a new or used vehicle

Gu
Review №15

These guys are AWESOME.Ive been to several dealerships and purchased many cars but honestly Ive never had an experience like the one I had here!I worked with Mark and Edwin, the whole process was smooth and actually fun from start ro finish. Bought a 1500 sierra and although you cant go wrong with GMC. Im never buying a truck from anywhere else but here!

Di
Review №16

Our sales person (Beannyth Macias) made buying a vehicle process fast and easy. Will definitely recommend her. She great and full of positive energy.❤

He
Review №17

Ashley at Yates goes above and beyond for her clients. Extremely knowledgeable about automotive subject matter. She delivers professional service with the skills and abilities to exceed ALL others! Thank you Ashley!!

Jo
Review №18

David is very helpful. We believe in service and customer satisfaction and David is the best. He created light in a dark situation and he was able to present a solution instead of being dismissive. David was able to simplify everything from paperwork to the car features. He is very honest with us and we didn’t feel like we weren’t being played. David is the best!

St
Review №19

Once again, Ashley and the rest of the Yates service team did an excellent job repairing my truck! They were fast, completed the repair right the first time for a fair price and were a genuine pleasure to work with. Ive been a customer at Yates for years now and simply wouldnt consider going anywhere else! I highly recommend them!

Pa
Review №20

The service department is fantastic. Nick Franzen was fast and friendly and got my car back to tip top shape in no time! 10/10 overall

Th
Review №21

I had multiple repeat issues with my 2020Sierra. Charity Marriott was my service manager and took care of me every time. She kept me up to date with how repairs were going and was a pleasure to work with.

Jo
Review №22

Christian is an amazing salesperson! He made us feel very comfortable and he made it super easy for us to strike a deal. I highly recommend him to anyone for your next car purchase.

Mi
Review №23

David has given us the best service Ive ever experienced from a car lot. No hassle, no pressure, and made sure we got what we wanted! Im definitely a fan and will always buy from here no matter what it is. Thank you David for taking such good care of Mom!

tr
Review №24

I’ve been to several dealerships looking for exactly what I wanted - wasn’t really sure what I wanted. Couldn’t believe the push from several dealers - ended our day at Yates without any plans to really buy. Sean Nagler was wonderful - aside from being a military veteran ( we are military) he was so chill and not pushy. Answered our questions, made it so not stressful. I ended up with a beautiful and fun vehicle- good sales experience, good deal and good product. I highly recommend this dealership and Sean! We will use them again and for our service needs too.

Da
Review №25

Been considering a new truck, met with David K. A friendly informing, non-pressure rep who was so relaxed and knowledgeable I wanted to by from Yates. In fact everyone involved made me feel comfortable and welcomed. Im a happy customer 😊.

Na
Review №26

Thank you so much christian for all your help. You are so kind and made it such a great buying experience. I would highly recommend you to anyone. Thanks again.Nate and Jodi

Pa
Review №27

Christian was amazing! We weren’t looking to buy but we had a few questions and next thing we know we came back to buy. Definitely a great experience.

Do
Review №28

David did a great job helping with my purchase, highly recommend him and Yates!

Je
Review №29

Im sooo happy with my purchase at Yates they really helped out on picking out a truck to take home. I showed up late maybe an hour until closing and Beannyth Macias the sales woman there she was soo patient and amazing at her job she really cares about her customers and trying to find what is best for them thank you Yates for having Beannyth Macias take care of me I will Refer more people to Beannyth Macias at Yates when they are in need of a vehicle

Da
Review №30

David is the best sales representative I have ever experienced in my 30 year of car buying

jt
Review №31

Phillip in service is always there to greet you with a smile...World class customer service...personally taking interest in his customer...

Be
Review №32

David was totally amazing!!!He is quick to listen, to ask questions and is constantly zoning in on your interests and concerns So not to waste your time but to fit you to your needs wants and desires!! He’s totally professional and personal and quickly becomes a friend! I will refer him to many and return a more than satisfied customer!Thank you David!!!

Ma
Review №33

Had a positive experience, our sales representative Beannyth Macias came in on her day off to answer all our questions and concerns. She even negotiated a lower price for us. We are very happy with our purchase of a vehicle for our sons first car.

Ji
Review №34

Great experience buying my 2019 WRX. Special thanks to Sean who made it easy, went above and beyond. Will refer my friends and family who are looking for friendly service in search for their new or used car.

Be
Review №35

I have known the Yates family for over 20 years and have never met anyone like David before. Thank you Tyler for having David be the one to make this purchase so wonderful. David was very professional and knowledgeable about everything I needed . I am so grateful and happy with my 2021 Buick envision I will refer everyone to your dealership and to go see David he is amazing.

Ez
Review №36

Just bought a new GMC truck from Yates Buick and I had the pleasure of working with Katelyn. Not only was she highly intelligible about the vehicle she sold me. Katlyn also offered a bright and fun personality with her professionalism. Tending to all questions and needs during the purchasing process. Im sure Yates wouldve delivered a fine experience with any representative but am grateful Katelyn was the one that day.

FU
Review №37

It was great, the rep Charity Marriott is the greatest. She kept me in the loop from beginning to end. No hassles or stress. Awesome person to talk to. Thank you all and especially to Charity, a true example of leadership and customer service.

Ro
Review №38

Katelyn Galbraith and the rest of the team at Yates were great to work with. Katelyn was very knowledgeable about the vehicle and patient with the whole process of buying a new vehicle. If your interested in purchasing a vehicle Katelyn and the Yates team are fantastic!

jo
Review №39

The staff are friendly. The repair that I requested and paid for was not done properly. The vehicle still had a leak after I paid over. $1,600. I brought it back to the dealership so they could remedy the problem. It sat for 10 days before the dealership replied. The dealership would not fix the problem.

Vi
Review №40

Best car buying experience I’ve ever had. My Salesman Justus Hough, made our day! He’s the most friendliest, happiest, knowledgable salesman i have ever met.The Manager, Jeremy took very good care of us and treated us like family. He made sure we were happy with our purchase and got the best deal for us.These guys are the best in the business! Everyone I know will hear me brag about them.Because of them, I will never buy a vehicle unless it’s from Yates.Thank them for taking care of my Family!

Ja
Review №41

Charity Marriott is by far the best Service professional I have ever had, bar none anywhere! She is extremely customer oriented as well as company oriented in that she provides excellent care for her customers while, at the same time, making sure she doesnt forget whom she works for.

Ma
Review №42

We recently purchased a used truck from Yates GMC and we had a great experience. Katelyn was always willing to talk, text and FaceTime since we lived far and it was not easy to make it to the dealership in person. The team made the process very seamless and was very easy to work with. They are a family owned business, which we particularly wanted to support. Katelyn, Whitney and Pedro all helped us drive home in our ideal vehicle. We were very happy with our experience!

Ha
Review №43

Charity in the service department is great. She made everything so easy for me. Her amazing personality and customer service made for such a great experience.

Ad
Review №44

Great customer service! Marlena the express lane advisor was an excellent host who not only got the job done but exceeded in her role. The oil service done to my car was very fast and efficient, I definitely recommend Marlena to assist you in your future needs. As stated before she exceeds her job and advises her customers successfully to come back to Yates GMC.

to
Review №45

Just bought a Yukon and Toyota Tacoma from Katelyn, it was the best sales experience with no pressure. We were in and out under an hour for purchasing two cars. Jeremy worked his magic to get us the best deal possible and he included additional oil changes and extended warranty. Pedro in finance was very pleasant. We will definitely recommend Yates to friends and family. We will be returning .

Ro
Review №46

Took my truck in for oil change and tire rotation. Service was very good, and personnel recognized that I had a maintenance warranty and applied it, so the services cost me nothing. It did take longer than anticipated, but it was a busy day. Overall, I was happy with everything.

Br
Review №47

Jeremy is great. He is very friendly, polite. He is an asset to your company. The last time I was there Jeremy called to let me know there was an accident on the 10 but he waited for me to get there. I hope you recognize this young man. He is the only one I want to take care of my car needs.

Se
Review №48

Excellent service, went to 3 different dealerships and got the best service than I’ve even gotten at a dealership period. B Macías was absolutely with no doubt good help and will return to buy more vehicles from here in a near future and will recommend. Thanks for your help.

Re
Review №49

I came in to have my car serviced. I had the pleasure of meeting Marlena and I was so impressed with her professional yet friendly service. Thank you for easing my nerves and making this such a memorable experience!!

Ra
Review №50

Appreciate Oscar helping me out with my new Lexus and hooking me up with a great deal

Ja
Review №51

Had a good experience with a few of the sales people here. Mike, Tyler, Roy and Kyle are all nice. Glad to get what I needed with people that are cool. Thanks Yates team.

Ju
Review №52

Edwin, Aaron and Pedro were amazing and extremely helpful. They all went above and beyond to help us purchase our car. I would definitely recommend Coming here for your next purchase.

Be
Review №53

Ive taken my car here a few times and have always had decent experiences but most recently had the best customer service experience with Jeremy. He is polite and seemed to really care about my needs. He also explained the services that I needed very well (which has never happened). I hope the next time I bring my car here I will get to work with Jeremy again! Thank you for the excellent customer service!!

Ta
Review №54

I’m tired of dealing with this dealership. Totally unorganized dealership. They will send you from person to person because no one is willing to take the initiative to help. I’ve been trying to get stuff taken care of with them since March 2021 and cannot get a call back. I went up there to get my oil changed and speak to someone in person for the second time now and the people I need to speak to “won’t be in until noon”. I was promised calls back and never received anything. I would never recommend this dealership to a family member. They also don’t clean your car when you get service. LIBERTY GMC IS WAY BETTER

Mr
Review №55

Let me tell you all about this Amazing dealership and the Wonderful service of Jeremy Schneider as my service coordinator at Yates Buick/GMC. Our battery had gave up a day before going out of town. We were sad. We toke it in first thing in the morning and Jeremy did not think about it twice and jumped in fast to help us out. The battery truck was replaced and we were ready to hit the road. The Best part was that our daughter was so happy and that is priceless, he made this family weekend great! Thank you so much Jeremy for the great service. 😊

Jo
Review №56

After going to one dealership (not Yates) and being disrespected and judged when I walked in, I had a very sour taste for dealerships. I tried again and found a car I like at Yates Buick Gmc. The salesman’s name was Cade. This young man was one of the best salespersons I have ever dealt with. He was there every step of the way and explained step by step what was going on. There was no judging just amazing customer service. I was very impressed with this young man. So, if anyone needs a car go see Cade at Yates. This place will treat you like family and not just a number. Just simply amazing. Thank You Cade!

Ju
Review №57

I would have given a 5 star review but in our case within 24 hours of driving from the lot we had a problem leaving us without our newly purchased vehicle for almost an entire month. Service took a long time to give an estimate of damages/repair cost and finally when we got the vehicle the interior was not in clean condition. The staff treated us with exceptional professionalism otherwise. Kudos to our sales person Beannyth for her continued support through the entire process. Finally in love with our new vehicle. We will recommend and consider a new purchase from Yates Buick/GMC.

Di
Review №58

Katelyn, from Yates Buick GMC, is an amazing, well knowledgeable salesperson! She was extremely informative, kind, patient and just has an amazing all over personality! I highly recommend buying from her as we purchased our car. Couldnt be happier and blessed to have not only met such an amazing person but purchased the perfect car from Yates Buick GMC. (I definitely felt bad for keeping them open so late as well)

Fr
Review №59

Amazing service at the oil service department! Especially from Marlena. She took care of our car and provided 5 star customer service at every step! Very quick and attentive.I will continue to support Yates Buick GMC and have my automotive needs taken care of. Quality work is a very high standard here and satisfaction guaranteed.

Ca
Review №60

Took 2 of my vehicles. The 1st vehicle I took in was a new model Traverse for oil change. When done they told the vehicle outside. And it wasn’t! They had sent my vehicle to a different location. At first the service rep acted like I didn’t know what my own vehicle look like. I wasted 40min for them to locate my vehicle. The 2nd I took in a 2014 regal for a A/C check up. They diagnosed the vehicle and said it was the compressor, paid a little over $1200 for parts and labor. Took the car home and 2 days later no A/C . Took back to the dealer and you guys checked again and said it was the condenser. But did not want to fix after they had fixed and replaced a compressor that didn’t need to be changed. I still don’t have A/C. I’ve thought about taking this to my local new station..

Ho
Review №61

I visited the dealership this morning and was a bit apprehensive, I havent been car shopping in awhile. David helped me and he was amazing. It was a great experience. I will definitely recommend David and Yates to all family and friends. Thank you so much David!

Ki
Review №62

Only because it took getting ahold of the right person that knew how to get things done promptly is why 4* Shane was very professional and got things taken care of promptly. Hes has excellent customer service skills, .pick up my car in the morning we will see if I have to change this post 😁

na
Review №63

Ashley is our go to professional for service. Yates has an excellent service team--

Ol
Review №64

Tony and Roy made this experience very pleasant. Went in there and walked out of there with the vehicle i wanted with ease. Thank you for making it such a seamless transaction.

Ri
Review №65

My wife and I were in looking at cars due to our vehicle issues. Not a big fan of car shopping, but thankfully, Sean made the process fast and easy. He went above and beyond our expectations. Thank you very much. We highly recommend Yates!

Ta
Review №66

As we all know taking your auto in to have work done on it can be a very trying experience. I took my truck in at a time when Yates was extremelybusy. Thank goodness I was working with Ashley. She was able to work with other customers and move me up in the line. I truly appreciated this since it was my only vehicle at the time. Ashley kept me informed of what was happening and eased my mind about the whole process. I was very please with the customer service I received and feel that I was treated like a special customer. In todays times that is not the norm anymore. I would recommend Yates and Ashley in the service department.

Re
Review №67

It was the best experience hands down!!! Why we have bought 3 vehicles from Yates GMC so far! They are fair and keep their word! Katelyn G was so friendly, fast at finding us a great car and would refer her to my closest friends and family!

Br
Review №68

I am absolutely ecstatic about the level of professionalism and honesty that David as given to me during the process of buying 2 different trucks. Could of and would never of believed a dealership would be so accommodating and honest about everything. Thank you David .....to bad everyone doesnt have a David like you working for them Yates Buick GMC is very fortunate to have you..I will recommend everyone to come see David .

Du
Review №69

Christian was our sales person. He did an excellent job, was very helpful, and knowledgeable. I would highly recommend him to friends and relatives looking to purchase a vehicle.

Ga
Review №70

Ashley in service is the best. We have been going to her for years and will continue to do so.

Na
Review №71

We did the best choice coming to Yates GMC dealer, Beannyth Macias explain everything we asked and clear all our concerns. We had a great experience! Definitely recommended!

Br
Review №72

Marlena was so awesome with my visit! She took great care of me with my vehicle. Truly an awesome experience. Highly recommend. Ill use Marley for all my service needs.

ic
Review №73

Katelyn was great! Helped us with buying our first family car, made the process so quick and simply and was so attentive from the moment we arrived to the moment we left. Great experience!

Ka
Review №74

David was great and explain everything we ask. Excellent customer service. Polite and courteous. Good experience.

Br
Review №75

Christian Balverde Rose was friendly and great to work with ! He treated me and my family great and Listened to our wants and needs ! We are so happy with our new GMC Sierra Denali! He made our car buying experience Awesome! Thank you! 🙂

Al
Review №76

My husband and I decided to purchase a new SUV for our family. After much deliberation we settled on the GMC Acadia. I reached out and made contact with Roy. We discussed everything upfront from what we were looking for to finances. He even took a personal video of the SUV as we live 30min away from the dealership. When we arrived he was ready to do our appraisal on the trade-in and had the vehicle pulled up and ready for a test drive. We completed the credit application, discussed bringing the cashiers check for our down payment in a few days later, and were set to go! Very efficient and friendly. Next was Brandon (?) in finance. He was very friendly and great with our kids. Had crayons and papers ready to go for our son so we could sign the documents. 10/10 would go there for every purchase and service. They were amazing. Professional, friendly, and knowledgeable.

Ky
Review №77

I always use Yates for service despite purchasing my vehicle from a local Chevy dealership. The service is second to none and they always do their best to make sure my work is done in a timely manner. Ask for Nicholas Franzen, he always takes care of me and does a wonderful job. Prompt, courteous, and professional.

Ka
Review №78

This has been by far my best experience at a dealer, at first I was really nervous due to the fact I’ve had not the best experience at a past dealership. But due to me being a new mommy it had to be a must. I like to thank Justus and Sean for being so helpful. Justus was really patient with my husband and I. Showing us cars in these Az heat. And really interested in helping us find a vehicle. I didn’t think we would buy anything and now I’m leaving with an Impala! (:

sc
Review №79

Great experience! Sean did a GREAT job and Went above and beyond to get me the car of my dreams! He made everything so easy and had a great sense of humor. If you are in the market to buy a vehicle, please see Sean! He is honest and dedicated!!! Thank you Sean!!!!

ja
Review №80

Yates Buick GMC was an awesome experience to purchase a vehicle.You couldn’t find a better sales person than Katelyn Galbraith. She knows her vehicles inside and out. Very knowledgeable person. If anyone needs a vehicle I would recommend Yates Buick hands down!!

Ki
Review №81

Purchased a 2017 GMC Yukon Denali from this dealership in December 2020. I’ve purchased multiple Denalis without issue from other dealers and passed on the extended warranty. From that point the LED taillight needed to be replaced and then the compressor for the AC which when everything added up put me over $2K in repairs. Not happy but figure was maybe a fluke but now my car had a strange vibration. When I had it checked out discovered metal debris in the transmission pan and it was recommended that the transmission needed to be replaced. Unsure what this dealerships inspection protocol is but feels like it was not that thorough and was sold a lemon!

Cl
Review №82

David was a great sales person to work with. No non sense and a smooth truck purchase. I have purchased several vehicles in my lifetime and this was by far the best car buying experience. I would recommend anyone buying a vehicle to come here. Go David!!

Do
Review №83

I had my car in for an oil change and Jeremy Schneider gave me an excellent customer service, I left the car there and when I picked it back up. He was very polite and explained to me what else my car needed for a smooth ride. He is an excellent representative for this company and I’m grateful for his advise. Thank you Jeremy

Br
Review №84

Husband has been looking at cars/trucks for awhile and katelyn has been fun to work with! She’s always keeping an eye out on potential cars and is ready to test drive all the things! She’s able to answer all the questions and takes our list of must-haves seriously! Thanks Katelyn for all your help, we’ll be back when we’re ready to purchase another vehicle!

Ma
Review №85

This was my second purchase at Yates. It was painless and I was there for only a couple hours as opposed to the entire day. I had the pleasure of working with Katelyn who had my pick waiting for me when I pulled up. And Pedro in finance was awesome. We all know how long the finance portion can take. I was in and out of his office in about 20 mins. I bought a 2022 Encore GX GT- an awesome vehicle.

Al
Review №86

Came in for oil service ! Marlena was super friendly and helpful. Definitely will be referring my friends and coming back. ☺️

De
Review №87

My windshield is on back order. Jeremy has been very good at keeping me updated about the status. I know he will let me know when I can get it replaced. I appreciate his help!

Ce
Review №88

Great experience overall. Adrian was up-front with me and gave me accurate information on the car I came into buy. I got great value for my trade-in and the staff was able to get me in and out in my new SUV. Thank you Adrian and Yates staff!!!

Mo
Review №89

So happy I was able to get basically a brand new car thanks to Katelyn she was super helpful and nice. She was able to get us into the car we wanted. We are very grateful for her help.

JO
Review №90

I took in my truck in and got seen right away. Ashley Salinas was very polite and understood my concerns. She kept me posted and informed the entire time. Will definitely come back because of her.

TA
Review №91

Yesterday I had an appointment at 1pm. Brought my 2021 GMC Yukon Denali in for the first oil change. I sat for 2 hours and 22mins with kids. They DID NOT change my oil. Because they had none for diesels... Nicholas said all the GMC dealerships were out and he wasn’t sure when they would get more in. They took care of a recall and didn’t tell me until after the appointment that they had no oil. You would think they would know before the appointment or at least let me know. So i call GMC in North Scottsdale where i bought from and told him what happened. He said that is not true and they have oil. So for now on i will drive to north Scottsdale and they can have my business. I will not recommend Yates. Not having my oil change ruined my trip for fathers day weekend. Thanks for nothing. I could have went somewhere else. I would give you 0 stars if i could for the service department.

Lo
Review №92

I recently came in for an oil change. I was greeted by Marlena Badilla and she advised me how long it would take to have my oil changed. She was friendly and courteous and kept me updated on the progress of my service. She advised me of some other minor things that needed to be replaced (air filter was one) and took care of those items as well. She was honest and trustworthy, which is hard to come by these days! She has excellent customer service! I will definitely be back because she has earned my business in the future.

Ji
Review №93

I wanted to leave a six star review but this will have to do. David was very helpful and so was Ashley in service. David helped us with the purchase of a 2021 GMC terrain...we love it and thank you again

Ba
Review №94

Titus our service advisor was awesome, he is very knowledgeable and very polite. The best service appointment we’ve had. Even though We had to leave our vehicle a few days he helped us get a rental which our extended warranty included. Great attitude! Thank you!

Ni
Review №95

Thank you very much to the Awesome support and knowledge of Mark as he was able to answer all my questions and Edwin really helped me through the buying process. I really appreciate the professionalism of both. Thank you againNicolas

Ta
Review №96

3rd time I have had an appointment for service/oil change and 2nd time it has taken over 7 hours to get done. I wasted my ENTIRE day, again! After waiting for almost 3 hours before I got a ride home, then had no way to get an other errands done. What is the point in having an early a.m. appointment if its going to take all day! I am done. PLUS, I called for that appointment 2 days in advance and advised after the oil change I needed a new antenna housing to fix my broken one. Guess what....They didnt have a part, have to order it and expect me to come back in for another service appointment. NOPE, I will go without and listen to static before I come back again!

Ja
Review №97

David was so amazing..I flew from Detroit to come buy this car he is very professional and honest. I would recommend to everyone to go see David at Yates Buick GMC....YATES IS LUCKY AND FORTUNATE TO HAVE SUCH A GREAT GUY

Ji
Review №98

Thanks to Sean for another awesome experience at Yates! He is the reason we returned to purchase our 2nd GMC Sierra. He makes us feel comfortable, informed & valued. He isnt pushy whatsoever...helps you make your own decision with his knowledge. An extra plus is he also has a great sense of humor! We always enjoy coming to Yates for customer service from everyone from the sales people to the service people.A shoutout out to Pedro for making the final signing a breeze!

Jo
Review №99

Went to Yates Buick GMC and Katelyn Galbraith helped us trade in our newly leased vehicle and into a beautiful GMC Yukon. She worked very hard to get us the payment we needed without pressuring us. She was wonderful.Highly recommend Katelyn!!!

St
Review №100

David was very pleasant and efficient. We’ve purchased several vehicles from Yates and David continued the excellence service. He was knowledgeable about everything we needed! Professional service is always a priority at Yates. Thanks again!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:13845 W Test Dr, Goodyear, AZ 85338, United States
  • Site:https://yatesbuickgmc.com/
  • Phone:+1 480-795-7563
Categories
  • Auto repair shop
  • Auto parts store
  • GMC dealer
  • Buick dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:8am–9pm
  • Tuesday:8am–9pm
  • Wednesday:8am–9pm
  • Thursday:8am–8pm
  • Friday:10am–6pm
  • Saturday:8am–9pm
  • Sunday:8am–9pm
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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