Great experience. I’ve been using the same dealer for many years and this was my first experience shopping for a Lincoln. Matt and Brian made the process so easy. It was a very pleasant experience. I first went to just look at Lincoln’s and wasn’t sure I’d be making a decision that day. There was never any pressure to move forward before I was ready. Matt was helpful in explaining the different features and packages. The dealer happened to have exactly what I wanted on the lot, I was having a good experience there, so I decided to make the purchase that same day. I would definitely shop at Napleton again.

Came here after being VERY disappointed by another lincoln dealer and boy am I happy we did! Tim went above and beyond for us! He gave us the best car buying experience and answered all our questions! All the staff was amazing though we mainly dealt with Tim! We will be traveling 3 hours from where we live to EXCLUSIVELY come to this lincoln dealership! Thanks Tim you gained a customer for life!

Recently purchased a vehicle from here and the whole experience was great. Matt was awesome! Had an issue with a used car I purchased here and they took care of it right away. I will definitely refer my family and friends here and when I decide to purchase something new I will be coming back to get my new Lincoln! Thanks for your great service!

This was our 2nd Lincoln purchase from Napleton. Our salesman, Tim is always great to deal with. We have nothing ill to say about this dealership as Service, Sales and Finance are top notch. Any issues that arise are always taken care of expeditiously. I wouldnt go anywhere else!

I’m so happy with my experience here.Smooth transaction and very helpful staff made my car buying experience so easy.Peter and the crew have given me their full attention to all my car needs and are very kind people.I highly recommend them.Thanks again for the great help!

The sale was great the people are great, but Ive had my car 6 months and I am paying to have the transmission, clutch, flywheel, pressure plate and throw out bearing replaced. I also had to pay to replace shifter cables and gearbox. The clutch apparently exploded at some point in time and a metal patch was welded onto the transmission to fix a hole and ruined bolts reused when the clutch was replaced. The weld patch cause fine metal shavings to get into the transmission, because it was a hole that was patched, instead of replacing the transmission as it should have been. The metal shavings ruined the gears. Displeased that I got a car that I was hoping would give me peace of mind and ended up having to spend money I could have spent on a new car.

I was in search of a specific car and Napleton Lincoln had it. I reached out to the salesperson via the Napleton website and was in contact with the Sales Manager. The interactions were all positive with the sales staff and even the General Manager. Never once did I feel pressured to buy the car and they were very fair with my trade in value and purchase. The Finance Manager was very professional open and honest with every step of the finance process. Overall I am happy with my used car purchase at Napleton Lincoln in Glenview.

The purchase of our Lincoln was made easy with the help of our salesman Matt Hasselquist who showed us the vehicle we were interested in and then put together a deal to purchase the car. He was very thorough with his tutorial of everything the car has to offer which was very helpful for me and was accommodating and helpful throughout the whole process. We were also very pleased with Brian Larsen who handled the financial purchase of the car. They both were a pleasure to deal with.

Got the car I wanted at a price I could live with. What more could you want? Plus friendly helpful staff. The whole purchase transaction took about 30 minutes. Much quicker than other places... I did all the inquiry, negotiating, and credit app on line. Drove 3 hrs to do the deal...thats how fair it seemed to me.

Purchasing a new car from Napleton Lincoln is a seamless experience. Peter was great answering any questions we had and guiding us through the process. Highly recommend!

The Aviator has so many problems!!! The service doesn’t know how to fix it! Took my car in so many times it’s ridiculous! And on top of that the service department is untrustworthy so be careful taking you car into them!

Terrible experience with the service department. Once Bob realized my under warranty Lincon is purchased from another Lincoln dealership he became booked out for the next 3 weeks.

We worked with Gerry Z. this weekend! He was great not pushy at all and just overall friendly. Brian in finance was super nice. Took awhile to get to finance but that’s because Brian is the only one there. Would go there again for another car.One negative was we were sitting waiting and one of the other salesmen was incredibly rude to a gentleman that came in to pick up a car he seemed to be a transporter of cars and the car salesman was so rude to him and said I’m going to help my customer I don’t know what you want. This man has long white hair in a ponytail. If I was the customer working with him I would have left or asked to work with someone else. I wouldn’t want to work with someone who is so unwilling to help someone that is not going to make him a possible buck. Very sad to see how rude he was to another human just trying to also do their job.

I was on time for the appointment. just inspection of my car voice commend and steering adjust position took five hours. after inspection said we havent spare part in warehouse and we have to order and it will take more than three hours, it is unbelievable and so terrible. so they charge me $330 just for inspection. I spent five hours plus $330 for inspection

Couldnt have had a better experience. From Sales, Management and Finance everyone was great!

Service experience was pleasant though slow. 9:30 appointment for oil change, battery replacement and I paid and left at 12:15. Location spotless and staff professional and friendly. 3 hours? Too long.

My husband and I had a very positive experience at the Glenview Lincoln dealership. Kevin, our salesperson and Brian in financing were very knowledgeable, helpful and not at all pushy. I would 100% work with this dealership again.

I had a very good experience at this dealership. Everyone was very polite and efficient. Peter was the salesman. I didn’t feel pressured to buy the car or the services. Overall a good experience.

Decent service (at least initially). Purchased a car there and the process was seamless. Was promised black paint, told (not promised) that there was another key. Tried reaching Tim in sales but he was very dodgy and I basically had to chase him down on the phone for 5 weeks, finally get told the paint hasnt come in yet (almost 5 weeks later with many call backs etc). Then the mailed key for the car is some shattered key fob that doesnt even work. Wife is unhappy, and now we have to figure out the new key situation. Napleton Glenview associates should learn how to treat people after the car is purchased when they spend tens of thousands of dollars on an asset. Time is money, and clowning around wasting it is not just inconsiderate, but disrespectful. Consider being up-front with people. Its just a key and some paint, I could have just fixed the situation myself and would have still been happy with the service had they treated me like an adult who is spending a considerable amount on an asset. Will not be purchasing my next car there, and am pulling back recommendations I made to friends and professional network in the past 5 weeks.

The maintenance staff is very friendly and welcoming! The manager of the maintenance department and the manager of the parts department were wonderful! The mechanic Nick T who worked on my vehicle did an excellent job!

Matt was a great salesperson to work with. He made the car buying process comfortable and easy. He spent much time going over all of the features of the car. He made sure he followed up on a few questions I had a few days later. Overall, a really nice experience.

I Was Very Pleased With My New Purchase It Was The Exact Vehicle, Affordable Pricing,Brand New and Color I Wanted From The Exterior To The Interior, Tim Bernard Was Very Helpful Straight Forward And Direct With What I Should Be Expecting, He Provided Advice Or If I Had Any Concerns He Made It Known That He Was Available To Answer Any Questions, He Always Returned My Calls. He Even Did Courtesy Calls Just To Make Sure I Was Up To Date With What Was Going On. Thank You For Making The Process So Easy Going

Not your usual pesky dealership. Nice, attentive people with a willingness to help. I bought a car here, and one of the main deciding factors was how good my experience with Tim Bernard had been.

Tim was a pleasure to work with for our purchase of a new Nautilus. My wife had a particular color in mind and Tim found the right car and brought it to Napleton to view. After seeing it in person, working with Tim and Ira was such a pressure free experience. We were able to tlak though the deal and reach a reasonable agreement. Thank you Naoleton.

Tim was great to work with and made the purchase of a new car very easy. Great explanation of the vehicle and its many many features. Highly recommend this dealership!

Ive been buying cars for over 50 years and I can say without question that this was the best experience Ive had at a car dealer. Our salesman, Patrick, has many years of experience and knows how to meet his customers needs and doesnt apply any pressure. He treats you like a friend and is a fine gentlemen. Quality dealers are hard to find in todays environment but Napleton Lincoln has found the formula.

Very enjoyable experience. Tim B. handled most of the paperwork through email. I was in and out of the dealership in under an hour.

My initial call to Napleton Lincoln Glenview was to enquire and gain further details of a new 2020 Aviator (found via cargurus) meeting our needs. I was put through to Tim Bernard in Sales, and mentioned i was out of State and was curious on the vehicle. Tim was super attentive, very knowledgeable and helpful answering questions, and was equally commercial when we started negotiating. Tim arranged all the shipping to the West Coast, and made the purchase effortless and enjoyable. I recieved a call from the Business Manager (Brian Larsen) the following day to facilitate document signing and they arranged a mobile notary to my house to complete signing.. No fuss, no mess just easy.We are expecting our new ride shortly and have been more than impressed with Lincoln so far.Thanks for making this fun guys!

Just received Delivery for our 2019 Lincoln Navigator L Reserve, last night. The white glove support was amazing. Matt and Ira went out of their way to make the whole process as frictionless as possible. Even Brian from Finance was extremely friendly and very professional in his approach. While Glenview was away from where we live, I think their exceptional customer service will keep us coming back to them for our all our service needs. Thank you Napleton Lincoln Team for taking care of us.

I had a wonderful experience coming into Napleton Lincoln. Ira was able to answer all of my questions with detail and even offered advice and suggestions. The car I wanted was located and promptly ordered. Tim gave me a call and gave me all the details I needed. Additionally, instead of working around the dealer they wanted to work with me. This was a fantastic experience and highly recommend Lincoln Napleton to everyone.

Tim was great. Simple and easy to deal with!

It was my first time stopping by at Napleton Lincoln for service, I didnt have a reservation and although they were low of staff due to unforeseen circumstances they still were able to squeeze me in and out in just about an hour. Car wash included as well. I will definitely be returning to Napleton Lincoln for my future needs. Thank you.

I will never step foot into any Napleton dealer again or spend a dime in one of their stores. I was screwed there by a salesman named Tim Bernard who while we were writing up a deal to purchase with another salesman pulled a quick one and sold the car we were purchasing to another customer. Total loser! Hes the type of salesman and Napleton is the type of dealer that gives a dealership a bad name. Run dont walk to a reputable dealership.

We had a very pleasant experience working with Tim in the purchase of a 2017 MKZ for my fiancee. No pushy sales tactics, and more than willing to educate us on all the nifty features the car had to offer. It was our first visit, and well definitely make the drive again when it comes to buying another.

Matt H. was excellent while explaining all the features of the vehicle I was interested in. He really helped me understand all I need to about features I was not even aware of.Ira S. was extremely fair and honest in our negotiations for both my car and my trade-in.Both of these gentleman made my purchase experience very enjoyable, and, more importantly, stress free.

I visited three dealerships. Sat in an MKX and test drove another. It was truly a fine car. But my ultimate purchase experience was through a fourth dealership - the good folks at Napleton Lincoln Glenview. At first they tried to order an existing model, with our desired features, but the country was all sold out! Not a single dealership ANYWHERE, had what we wanted in a car. How disappointing.Tim Bernard at Napleton made us an offer to wait several months(!) for the Nautilus to be built to our specs. It was a good offer. We couldnt refuse.And now he just delivered - right to our door. And it is a fine car. Tim gave us a rewarding experience of luxury, service, and of course price, that weve never encountered before. All that was missing was that Tim didnt wear his tuxedo.Visit and purchase from Napleton Lincoln Glenview. You wont be disappointed.

The sales manager was very professional, I received a good deal for my 2016 certified Lincoln. Dealership was really clean and nice. It was a far drive for me but the inventory here was better than any other Lincoln dealer in a 50mi radius.

Great job Bob as a service person does a great job

Johnny Hackl was very helpful when I got my Navigator serviced he got me in and out in no time. I appreciate the consideration of how valuable my time was. Consistent updates throughout the day and the car was finished at the estimated time given thanks Johnny

Had a great experience. The salesman Tim was very polite and got everything done in a timely matter and I got the car I wanted with no hassles. It was my best experience at any dealership Ive ever had.

I cant speak highly enough about the staff and service at Napleton Lincoln! When it came time to start my new car search, Napleton Lincoln was the first dealership that I stopped into. Gerry was incredibly knowledgeable and had great follow up skills, without being too pushy. Once I had narrowed down the cars I was considering, across multiple dealerships, I stopped back into Napleton and Nick made me an offer that I couldnt refuse! No haggling, or bargaining, just a great offer right off the bat. How refreshing!! Gerry and Nick made the entire car buying process incredibly easy, and I absolutely love my new car!! If I could give them 10 stars, I would! Thanks, guys!

Very clean and nice facility. I dropped my car off for routine service with Johnny H. I had breakfast at walker brother and was texted when it was done. Great staff and I’m very happy with my vehicle.

Brian L is always great to work with.

My fiance and I had a great experience with Matthew Hasselquist at Napleton Lincoln Glenview. He was very knowledgeable and quick in getting us the car we wanted at the price we wanted. Everyone at the dealership was incredibly warm and inviting. We would definitely work with this dealership again.

I appreciate the time Johnny Hackl in service took to go over what my car needed before my road trip. He did this without making me feel the pressure of additional work that was needed to be safe on the road. Keep up the good work and I hope napleton appreciates all you do because I sure do. Thanks again.

Ok

Matt and the staff at Napleton were super knowledgable and awesome to work with. Would highly recommend to anyone looking for a new vehicle. A++++

We highly recommend Brian McGee who we bought two cars from a 2011 Lincoln MKZ & a 2005 Lexus ES 330. He is honest & knowledgeable & made it so easy for us to get a great deal! No need to go anywhere else!!!

Lease was coming up, so reached out via email about a car they had. Tim and finance manager made this easy, delivered the car and the paperwork to me, fastest no hassle car deal ever.

The service at Napleton Lincoln in Glenview is great! I was offered the choice of either having my car picked up at my home and given a loaner while my car was being serviced or dropping my car off and given a ride to wherever I needed to go. The service team is friendly and they were happy to review all of the functions on my Lincoln,since I needed refreshing on how everything worked. Ive had cars that were supposed to be luxury vehicles before, but my new Continental puts them all to shame. This is the type of comfort Ive always wanted!

Matt and the sales staff are very helpful and knowledgeable.

Fantastic place to do business with. Brian Magee is by far the best salesman I ever worked with. He had my best interest at heart the entire time I was there. He was sincere and very honest and upfront. Kirk the manager was also wonderful and giving me an unbeatable deal! Will definitely return.

I take my Lincoln MKC for service here. The service advisor takes the time to listen to what I want done on the vehicle instead of the other way around. They always service the vehicle correctly the first time. Napleton Lincoln offers a family atmosphere and never pressure you for anything. They will continue to have my business and recommend this establishment.

Great place.

Lousy service, no loaners. Made appointment 5 days in advance and requested a loaner. I don’t think they have any, several of us sitting in a FREEZING wait room. Get an Infiniti, much better service. Last Lincoln I buy.

I just bought a car that I found online at Napleton Lincoln in Glenview. My experience was great and I am so happy about the car I chose. Sean, the internet sales rep, was amazing. He was very kind and answered any questions that I had. He ended up lowering the price and getting me an amazing deal on the car that I got. If it werent for him being so kind I probably would have went elsewhere. Tom, who sold me the car was also very nice and did not beat around the bush. He did not try to sway me in anyway to get more than what I was asking for. I told him my price limit and he stuck to it. The process took a little longer than expected but I am happy with the outcome. This was my first car buying experience and I am happy it went the way it did. I am more than pleased with Napleton Lincoln.

Very reasonable and made the car buying process easy and enjoyable.

I recently brought my employer’s vehicle in for service. Johnny was my service rep. From start to finish, he was very polite and knowledgeable. He was conscious of getting my boss’ car done in a timely manner as I had to deliver it back to him. We will continue to ask for Mr. Johnny in the future.

This dealership is by far one of the best dealerships I’ve been to. I was in market for a Ford Mustang and happened to see a listing of one of my likings at this location. Tim Bernard was at the door and welcomed us when we walked in. Tim just didn’t make sure we were welcomed, but also went above and beyond to work around the numbers that I could work with. Mind you I’m just a 22 year college student with stable income to afford one of these vehicles. Not everywhere you get treated the way I was welcomed here. None the less I drove the vehicle off the lot that day. Thanks Tim !

NO STARS.....BUYER BEWARE!!! Do not do business with this dealer, and in particular, salesman Tim Bernard. I was unfortunate to buy a used 2011 Toyota Camry from Tim. He swore everything concerning the car was in fine working condition and showed me the service department paperwork which indicated this. He also said there would be a dealers warranty which would cover the vehicle for 3 months, or 3,000 miles. Within 4 weeks of owning this vehicle, the battery and alternator went out. Total cost to repair was $670.00. I called Tim to report this and that I wanted it fixed under the warranty. As I soon found out, Tim not only misrepresented the condition of the car to me, he had also lied to me about the warranty. He said it did not cover the battery and alternator, and he would not cover it. At this point Im sure there will also be future problems with this car. The best I can do at this point is to warn the public about this unscrupulous salesman and the fly- by- night dealership he works for.

I had a great experience at Napleton Lincoln. My sales adviser, Conor, was great. Knowledgeable, helpful, but not high pressure. The Sales Manager, Bruno, was also very pleasant to deal with. They made what would be a stressful event very pleasant and comfortable. I also feel they were very fair with me in my purchase process. I would highly recommend this dealership and would go back there in the future to purchase a vehicle. Thank you!!

I had a great experience purchasing a CPO at Napleton Lincoln Glenview. We were greeted immediately and test driving in minutes. Our salesman Brian was very knowledgeable and attentive. The Sales Manager, Kirk, and Finance Manager, Nick, made the whole process easy - they stayed open late for us and were patient in working out the details. Im loving my new Lincoln and am happy to have found such a great people at Lincoln Glenview!

My truck was in for the works package last week. It was such a bargain. When I got my truck back I found it was washed and vacuumed. Jose reminded me of my rewards money and saved me even more. What a great experience. Thank you

Recently, I purchased a vehicle from Napleton Lincoln. Overall, I was very satisfied with my experience. As a women it can be intimidating walking into a dealership, but they made me feel comfortable and were knowledgable about their vehicles/services. Also, the service department was fantastic. They are through, honest, and reasonably priced. Highly recommended!

FANTASTIC dealer on every level! We have purchased 4 cars from this dealership! No pressure, great knowledge and incredible service! Nick the GM is always available and bends over backwards to help us!

Recently bought a car from napleton Lincoln a certified pre-owned Lincoln MKZ the staff is very helpful in making this sale as easy as possible. also they were very accommodating considering I was flying in from California to drive the car back to California after I purchased it and couldnt arrive until 2 weeks after we sealed the deal if youre looking for a car in the greater Chicago area or on the Internet they have the vehicle youre looking for I would definitely give them try

What a wonderful place. People are very professional and know what they are doing. Nobody will try to take advantage of you here. I would definitely recommend this place for buying a new or used car, and for the service as well. I wish that all dealerships are like this one.

Brian was great to work with, very straightforward and honest. He helped us get a great deal and the financing guy did a great job helping me get to a monthly payment I was going for! Overall great experience for this first time car buyer!

Service people are knowledgeable and very helpful

My elderly aunt needed work on her car. Rock Lucas was an excellent service advisor. He was very thorough explaining what needed to be done and that some of the parts needed to be ordered to put her car back in tiptop shape. He went out of his way to accommodate her, even putting her new Chicago city sticker on the window for her! That is stellar service. She is so delighted with the service, she plans on buying her next car at Napleton Lincoln. Thank you Rock for being such a positive representative for Napleton. We are both impressed.

Gerry was my salesman. No pressure, no push. Good guy. I got a used car from them about 6 months ago, runs great. Knock on wood. They said if they put their name on it, its a good car. So far Im a believer. My next car will come from Napleton Lincoln. Thanks Gerry

The guys there were very helpful and friendly

Excellent personal service.

We found the vehicle that had been on our radar for a year or so (a Honda of all things), at a good price at Napleton. Brian Magee went out of his way multiple times to assuage any concerns we had, and I feel he truly understood our perspective as slightly anxious, prospective customers about to take the plunge on a large purchase. Furthermore, the financing guy was super nice and really easy to work with.This review was written about three months after purchase. The car has been a champ, and, looking back, I feel really good about my Napleton experience.

Love this place. Everyone is friendly. ...never had ANY problems having service done on my car here.

We had a Great Experience! Peter was so helpful he answered all our questions, got back to us in a timely manner and didnt make us feel pressured to make a decision. Every one at the dealership was extremely friendly and went out of their way to make us feel comfortable and welcome.We traveled over an hour just to deal with the folks at Napleton.They will continue to have our business and we look forward to purchasing our next car from them. You wont be disappointed if you buy from Napleton

Overall, we had a great experience and I would highly recommend. We worked with Tom and Nick. The team is personable and I didn’t feel as if they were overly pushy. They knew we were on the lookout for a larger (used) vehicle for our growing family and when one came in as a trade-in, they gave us a call. Our new van is everything we wanted, plus more. They gave us a great deal on our trade-in and their financing saved us 1%. Will go back when we need another vehicle.

I recently brought my car in for a quick service before my road trip and Johnny was quick to help me get on my way and got my car road ready. I appreciate the level of service I received and looking forward to my next painless visit. Thank you

I recently purchased a minivan from this dealership. The staff was courteous and responsive to my needs. Their financing was 2% better than I could find anywhere else. The experience exceeded my expectations and I will buy my next car from them too. Great job!

Brought my car in and informed the Service Advisor of the problem. It was repaired by the technician within a hour or so as promised. Excellent experience! Very honest people working there. Recommended this dealer to many people I know. Thank you Napleton Lincoln!!!

After the sale..the last stop was Joe Ryan in Finance Dept. he was very helpful and explained the all the products that they offered. He is very knowledgeable and friendly, this made for a great experience for me & my family. We were so glad we were given great information & able to purchase something worth while.I will tell my family & friends, we will be back.thank youRM

Service manager Terese Novak always pleasant and ensures service is complete and done right the first time. All the service writers have taken exceptional care whenever I come in. We bring all 3 cars in and very happy with service.

We visited to test drive a used vehicle that they had on the lot. Gerry was very helpful and willing to answer all of our questions. Although we didnt end up purchasing a vehicle from this location, they followed up regularly to ensure we were satisfied and had all our questions answered.

Awesome Sales person and great management, It was so easy to buy a car with dealer. My family i were there this weekend to buy MKX. We bought it within an hour or so. really enjoyed talking to the team. Good luck....

My fiancé and I contacted the dealership looking for a new car worked with Leah over the phone before coming in and had the best experience ever. She made everything simple and ready to go for us. This dealership and the sales team truly care about their customers glad we bought here & they also gave me a fantastic deal!Great job Napleton

I am so pleased with my MKZ! Mr Johnny Hackl in the repair center was very patient and kind to me. I appreciate him explaining in detail how some features work and how to properly maintain my car.

We purchased a car with Peter Radlowski and couldnt be happier with his service. He is a wonderful, honest, respectful, caring, sales person. His demeanor and spirit was inviting and he felt like family by the time we were done with our purchase. Thank you, Peter! You made everything so easy, our dealing with you and your follow up, you are highly recommended. A total pleasure, Sir! Thank you!

The entire staff at Napelton treat you like an old friend. You wont feel more comfortable buying a car or having one serviced here.

I was very impressed by the friendly staff and relaxed atmosphere. Worked with Leah Quinones who went out of her way to make sure everything went smoothly. The entire staff seems to do this, and it makes your dealership stand out among the rest. Thank you for making this purchase a breeze!

Leah helped me and my mom find a car for me. She made sure the car was everything I wanted and within our budget. If youre looking for a great place to buy a good car at a great deal I would go here .

Brian and Nick made my car shop very easy. Will go back to car shop anytime and enjoy the great job the dealership give.

Purchasing a vehicle with Gerry was quick and easy compared to past experiences with other dealerships. We are very happy with our Lincoln MKC Reserve. We will continue to use this dealership for our next purchases.

Worked with Leah. Great experience. Very professional and friendly. I love my new car. They make yoy feel like a person not just another sale.

I went in and they were great to work with. I would highly recommend them to everyone. There sales person Tim was great and Kirk the sales manager work hard to make sure everything was great

This shop was great. Everyone was very attentive and friendly and worked with me on my purchase. They allowed me to take my car on a test run as long as I liked to get a feel for it. I recommend Napleton to everyone!

Worked with Peter on a 2019 Navigator and my experience was perfect! Management and sales team were perfect.

Great buying experience. Brian Magee was a straight shooter and really knowledgeable about the car. Everyone was nice, no classic car sales experience.

The friendly staff at Napleton Lincoln made my buying experience something that I will tell all my friends about. I had a wonderful buying experience through the Internet and dealing with all the friendly staff. I would recommend Napleton Lincoln, Glenview to all my friends and family for a great deal.

Knowledge of car. Fast service.

They were very cordial and professional and helped me to get the best deal on the vehicle that I purchased.