I recently purchased a new vehicle at Fields Lexus and Nate, Sales Consultant, was extremely helpful. He listened carefully to my needs and was able to find a vehicle that fit my needs and within my budget. The entire process did not take my entire day at the dealership. Howard is the Product Specialist and he is there to set up your new vehicle. This man knows everything about Lexus! And he has a great sense of humor. Everyone at this location is extremely professional and customer service is definitely their priority. I appreciate the follow-ups and the service reminder updates. I went in for a maintenance service and my Lexus was ready within 30 minutes. Malinda from maintenance service was also very helpful and courteous. All staff at this location go above and beyond to assure your questions are answered and your issues are resolved. Keep up the great work, Fields Lexus!

As usual the Service Department at Field’s Lexus was great. I needed a tire replaced. I was in and out in less than half an hour. I relaxed in the lounge while the service was done. Terrific experience!

Came here almost three months ago for a brake fluid flush, as regular maintenance. After, maybe a little bit over an hour, they released my car. I drove it back home. Since my wife mainly uses this car, I didnt have time to check it. But recently, on our trip to a church, upon driving it I immediately felt that a brake pedal was too soft and almost needed to be pressed all the way down to stop the vehicle. I immediately addressed this significant safety concern to the service department and brought it to the dealership to check it out. I have been told that last time the brake fluid flush was done, but now the fluid seems to be brown again. And it is recommended to do it again, and make sure there is no air trapped in. I am glad I brought it to the service department attention and hoping that this time everything will be fine. I definitely will be paying more attention to how properly brakes are functioning this time.I would want to avoid going twice to fix the issue, and basically to perform the same procedure.Jeff from the service department was great to keep me informed of what happened and what they are planning to do.I recommend this dealership for servicing your car.

David went above and beyond in a time when there’s a car shortage. We found a car but we’re still waiting on the insurance payment for the old totaled car. David helped with the hold deposit and then expediting the purchase the following day. Also impressed with the financing department. Easy at home pre-approval process then only had to sign a few documents when going in to purchase the car. Thank you! This is why we’ve bought Lexus cars in the past 15 years.

Or salesperson, Mike was awesome. He let us inspect the vehicle and answered all of our questions. He was very knowledgeable on the vehicle we were interested in. He let us take a test drive for as long as we felt we needed. After we returned we negotiated a final price, which we were very pleased with, considering the current conditions in the used car market now. The whole transaction was smooth and we didn’t feel pressured to make a purchase. Used car buying can be a long tedious process, but the staff at Field’s made the experience quick and easy!

My experience here was a pleasant one. The staff was really nice, and they honored my coupon I brought in. They also discovered my water pump has a leak and took care of it. Marvin came out to tell me that it will be a few hrs for the wait to replace the water pump, and offered my a loaner car to use which was great, because I did have a few errands to run. I will be taking my Lexus here for services in the future. So for my next service l will be coming back here.

Keith my consultant ROCKED!! From start to finish his professionalism along w the Fields team was above and beyond my expectations::: I’m that guy that dreads shopping for a vehicle but out of rhe 20 - 25 vehicles I have ever bought this was best experience. I’ll be back again. Thanks again Keith. You have my recommendation. It was honor to work with you and the Fields team!!

Start to finish great service!!! Kevin you rock, we live by Arlington Heights Lexus but will drive to Glenview anytime for the service we received. Thanks so much Kevin.

I want to thank the staff at Fields Lexus for their friendly and professional service. I had to get my brakes changed out and do a tune-up, and their staff did everything possible to accommodate my timing, since I had to get to work (Indiana). They gave me a loaner for the time being, and had the car ready for pickup before the end of the day. Their candidness and professionalism is the reason why I return to service our car with Fields.

Bianca was excellent. Kept me informed; answered all my questions. No surprises.

Field’s lexus service is excellent. I’ve been leasing and servicing my cars since 1993.I deal with Jeff and if he is unavailable I deal with Miranda !

Always a positive experience in the service department. I have been dealing with Melinda for many years and she always is honest and makes me feel safe in my car .

Really excited on our purchase of 2021 Lexus RX 350 F Sport! Everyone was very helpful to make the transaction as smooth as possible. Shout out to: David for assisting with the whole process; Arlind for keeping our 3-year old entertained during the document signing; Howard for being very thorough in demonstrating the features of the car. Overall the experience was great and we highly recommend this dealership!

Needed major work on my car, which I knew would be expensive. Kevin did a great job communicating with me about cost,duration and getting a loaner vehicle. Even knocked off a few bucks. Its the little things like this which makes a difference. Carlos was awesome as well, Chris the mechanic explained the work which was extremely appreciated. Tony followed up with great customer care ( even though hes a Packers fan.)

Fields Lexus did a great job to accommodate my needs both in scheduling and during the actual service. They were timely in communicating the work my car needed, explaining my options. Using real-time texting was also convenient. Thanks for the help!

I was very pleased with the ease of making a new car purchase at Fields Lexus. The salesman was pleasant and respecting, and the finance person was efficient without trying to push add-ons. I have twice been back for routine service, and I am happy to say the service was always efficient at a reasonable price.

Jeff, as usual, did an excellent job with me. Always pleasant, attentive Tony complaints. Explained everything very thorough. He is very knowledgeable and always a pleasure to deal with him. And the car is ok now. The only reason why I go to this Lexus IS because of Jeff

Marvins customer-centric approach to service has made him the go-to guy for me. He has gone above and beyond his immediate responsibilities whenever I have issues with my lexus. His service-oriented attitude will definitely make his presence felt on any team he chooses to be on!

Best experience working with David and Howard who were both beyond attentive to our concerns and working with us to make a great deal. Appreciate the after service too getting to learn all about our fantastic new rides!

Always a pleasure to have my car serviced at Field’s. Malinda is the best and makes sure my ES350 is taken care of. I am worry-free knowing my Lexus was handled by pros.

I was in the market for a used car and one of my visits was to check out a 14 Mazda 3i Touring. I have to say Mike Kim was very nice and a pleasure to work with. I returned two days later and got the deal I was looking for. Youre the best Mike, cheers!

I have been a customer of Bredemann now Fields Lexus for over 20 years…having purchased five cars there. My last two interactions with Fields have been less then desirable.Last month I scheduled an appointment for normal 30,000 maintenance and a car detail. When I brought my car in I was told that there was a note on my appointment that I was dropping off. When I made the appointment I specifically said that I needed a loaner. I was told there were none available. Of course I cancelled the service because I needed a car that day for work.Today, Thursday September 16th I called the Service Dept. 5 (FIVE) times over the course of two hours this morning to try to schedule service again.No one answered the phone. The receptionist came in each time to say that “they” must be with other customers. Really???Needless to say my experience with the Fields Group has been less then satisfying.All the above being said, this is the first time in over 20 years that I have EVER complained of bad service at this dealership.Done!!!

Chris from the service center was friendly, quick to address my concerns, never tried to upsell me anything, and provided me with great advice for the future of my vehicle. Will be coming back here for future services even if its a bit far from where I live!

We are very happy with the service we get at fields Lexus coordinated by our service manager Jeff. We always get the job well done with Jeff overseeing our car needs. Jeff is very professional and friendly with always a pleasant greeting. Jeff always Thanks sis for our business. I would recommend my friends to utilize fields

Was not called promptly when car was ready. Also did not provide a report card on car inspection at check out. Had to go to service agent and request one. Important in light of being told that 2 tires failed inspection

Easy drop off. Finished up early. Courteous personnel. I had a question and the service manager, Bianca, took care of it in less than a minute. While I requested a loaner I decided to wait and since it was finished early I was glad I waited.

Nice people! Kevin very prompt in keeping me informed as to the status of my car. Loaner was very clean! Thanks for all your help!

My service consultant is very nice. He attended to me right away. And the job was done as he promised. He is highly recommended. His name is Marvin.

Melinda was professional and kind. I have had experiences with service personnel where kindness was not exhibited. I was I. And out in a few moments, had a loaner and was called back earlier than expected. Again, I wax in and out quickly.

I just had a 6 month protective coating applied to my car. I had been sideswiped earlier by a van and they got rid of all the markings which was great. However Im writing this to express my appreciation for the above and beyond care Rodrigo took when he brought me to my car. He had a rag and cleaned off minute spots he & I found. then got another cleanser to clean 2 spots on my seats. then he took out the mats which had been power washed and buckled them back which hadnt been done. and finally when I pointed out the white dots on the lexus emblem at the rear he found a different cleaner and got them off! 5 stars to him!!!!

I came in for an oil change and the technician noticed that one of my engine mounts was broken but that the part was on back order. The service consultant was beyond rude, offered zero information about when it would be in stock, or if I wanted to fix it at all and was completely hurried out the door. Considering I had extensive service done at this same dealership in 2020, I expected much more. Its shameful to think this is the type of service received at a Lexus dealer. Im treated better at the corner gas station mechanic. I will NOT be coming back. I immediately went to Highland Park Lexus. They promptly and politely took care of me. And to my surprise had the parts needed in stock to fix my car and get it back to me within 3 days.

For a company that prides themselves on providing a luxury experience, my last visit was far from what I’d expect. The employees I interacted with were apathetic and unwilling to go out of their way even a little to address their mistake. When I bought my Lexus, my contract included two complementary service visits. When I went in for my first complementary service, they told me it had expired even though the fine print in my paperwork indicates nothing of the sort. When pressed and shown the proof I had, each employee I spoke to immediately dismissed my concern and said it was out of their hands. This is not the experience I’d expect from a “luxury” dealership.

Always great service that Fields Lexus in Glenview. They are friendly, efficient, and thorough. They make keeping your car in top shape very easy.

Great to deal with and got me in and out quicker then I’ve ever experienced purchasing a vehicle. Thanks Jim for the great sales experience!

Great experience as expected! I can go on forever about how amazing the car is but the dealership and staff is amazing!

Ive only been to the Fields Lexus once for a 50k mile service on my RX350. While I cant speak to how well they did the service, the car did seem to drive smoother since my visit.What I did really like about this dealership is that, unlike Fields BMW (which is where I got my previous car serviced), Fields Lexus didnt try to sell me on repairs/services I didnt need. Not having to deal with that b.s. makes it worth going to Fields Lexus.That said, the waiting room isnt as nice as Fields BMWs, probably because this is an older building and hasnt been remodeled in ages. Id recommend them doing something to make that area more modern: make hot water + tea bags available, update the snack selection, replace the brown furniture with something less antique-feeling. And definitely replace the rotting banana with a bunch of fresh ones.

This is a great place to get service. Rocky the manager is so kind and works to please the customers . Kevin in service was the best . If you need service hands down this is the place to go for service and new cars ! We have bought several cars from here .

Marvin Dumanlang at the service area was very helpful. I had to get a brake checked as I was planning on a long trip. He got me in immediately and had a mechanic ride with me so I can show him what the issue seems to be. Good thing he did as it was something I did not expect. The repair was done immediately and I will be driving and be confident that I will be safe. Thanks.

Has always, Great customer service at Fields Lexus.They were able to accommodate me last minute for some after market parts install.

I think I have been with Lexus maybe 13 years and the reason is because Jeff in service. I love my Lexus cars but if not for Jeff Kaddatz I might have tried a different car. Jeff has always been so good to me and your service Dept is the best because Jeff is in charge. Susie Glass

Great experience with Bianca! As usual it’s a pleasure taking my car in for routine maintenance.

I had an excellent experience working with Mike K. He made everything so easy and made us feel very comfortable. I would recommend him and Lexus Fields to anyone.

As always my service visit at Field’s was excellent. Easy to make an appointment and Jeff keeps you fully informed of the work being done.

Service, was decent. Could have been better, didn’t even get a full tank or my exhaust cleaned.

Perfect job everyone is expert. Love their job always well. Thank you

Service at Fields Lexus in Glenview was second to none. From the time my wife and I walked into the Service Department, to the time we were able to pick up our vehicle, the staff were very professional. Kevin, the gentleman who immediately served us was very friendly and kind hearted. Moving forward, I will always bring my Lexus in for necessary repairs. I am very pleased and honored having done business with Fields Lexus in Glenview.

Brad the salesperson was amazing. A truly grade A experience. Everyone was welcoming and patient. I bought the RX350 and am in love... the sports mode is siiiiiiiiiiiick.

Jeff provided excellent service and explaining issues with the car. Service was also done right away. Five stars all the way. J Kure

David is really nice and patient to explain every details about the vehicle and even insurance. I would highly recommend him

My experience with Lexus on the 7/28/201 was excellent 👌they were very efficient they explain everything to me in detail so I could understand and I am very satisfied 😌

I had my Lexus serviced at Fields as I have for the past 6 years and I canhonestly state that I am very satisfied with their work and very pleasedwith their attention to detail. Jeffery greeted me when I entered and followed thru with excellent attention. Jeffery is the best.

Another great car buying experience with Fields! Came into Fields Lexus for this used LS460 that I saw online and was able to leave with it within an hour & a half. Adelina made the car buying experience seamless. If you’re interested in buying a car, Fields is your place to go and if your in the market for a Lexus, Fields Lexus should be your first and only stop! Thanks again Adelina and Fields Lexus team!!

Service Dept. Marvin Dumanlang has been absolutely a pleasure to work with. He’s extremely professional, details oriented, and very knowledgeable. He responds promptly and takes care of his customers. Management at Field Lexus of Glenview is great too. I really had a very pleasant experience there and I highly recommend them. Thank you so much Marvin for your hard work and for taking care of me. I truly appreciate it.Model: Gigi Michele@henry_batLexus F Sport IS 300

Nate has been our salesman for many Lexus cars, and he happens to be the nicest man our family has yet to meet in the industry! I almost went with a different car make and it was Nate who brought us back to an extremely beautiful car, a Lexus! Thank you Nate! Thank you Fields Lexus Glenview!

Always the best service. From the time you enter, until your car is ready for pickup…..prompt, reliable, and courteous

I have purchased several cars in my many years (I am 69 years old), but I have never had a positive experience that comes close to my recent visit. David was extremely knowledgeable about the vehicles, and after I outlined what I was looking for, David was able to zero in on the perfect car for me (IS 350 sport). I am so glad I walked into this dealership!

Jeffrey Kaddatz is an exceptional service advisor. He was very kind, efficient, and very helpful. I appreciate all his help. Jeffrey thank you for your service.

Great experience getting our car maintenance and Malinda was a great help. Super fast to boot.

For the first time, something just less than a five. An unidentified piece of the car was in the front seat. I dont know where it was from. Plus, someone may been drinking coffee because there were spill marks. Not a lot. Nothing serious, but I had to dab them up. I never touch the stuff.

I commend Field Lexus for their care and professionalism. During these difficult times they show their customers that they matter. The gentle service reminders via phone, text or email, the smiling faces when you arrive, the courtesy that’s extended if you have to leave your vehicle, it all counts. I appreciate good customer service from any establishment that I’ve spent money with and visiting Field Lexus and their team of professionals makes me appreciate driving the distance to make my purchase. Keep up the good work.

Seamless service departmentOn time and gave me a ride home despitethe time of the day. Thorough and quick

I did my research before buying my car. During the heart for the pandemic we were very cautious and so was Field’s Lexus Glenview. The NX 300 I wanted they were able to get from a neighboring state and at a great price. Every person we worked with was welcoming, professional and kind. From our salesman to the tech man who walked me through my vehicle. I give a Five Star Review. I recommend Fields Lexus Glenview without hesitation!

The service was great-Malinda was very attentive and I never felt pressured to get extra work done on my car-I look forward to working with Fields Lexus of Glenview for a long time

Dont know where to start.One I can wash my car at any Fields dealerships.Called, My car had service done.Prices due pandemic not thrilled about.Check stuff out for me.Keeping my car up to date.

Very efficient and kept me posted. The only glitch was giving me a loaner that was an SUV when I specifically requested a sedan. Short people dont like to step up or get lifted into their car.

A truly rewarding experience. Well worth the effort. Salesperson GREAT!, Follow up GREAT and continuing. Look forward to another great experience. This is our third car from Fields.

Great experience buying a used car. Found an issue the next day that they happily fixed for free. No SPECIAL dealer fees on the line items. Straightforward clear and fair. Very happy and even though Im not a Lexus person Im happy to recommend this dealer.

These were tandem appointments for different vehicles. Malinda got me out quickly with a loaner vehicle. Malinda sent a text when the first vehicle was completed and then again when the second vehicle was completed. Both cars were cleaned inside and out including washing the salt off the floor mats.Thank you Malinda! 😊😊

Awesome service! Professional, courteous and convenient. Jeffrey is absolutely the best.

I just wanted to share my experience at Fields Lexus of Glenview. We are previous owners of two Range Rovers. For obvious reasons known to everyone who ever owned a Range Rover we needed a service very often. So we searched all Chicagoland for reliable service and ended up at Fields Land Rover ofGlencoe. Rocky Elli was general manager and Anthony Thommes was service manager. So all the time we had our cars we went only there and was extremely happy with their service. When the time came to renew the cars we didn’t think twice about what we are going to get. Since we wanted reliable and luxury cars we purchased Lexus. So that’s how we followed Anthony and Rocky to Fields Lexus of Glenview. We had our first service there few days ago and was not disappointed. Anthony is always patient, courteous and knowledgeable. He is the kind of person that is always making you feel very welcomed. So you are not only satisfied with excellent service, but you are always enjoying the company of him. Rocky is always have time, even if he is busy, to come out and greet the customers, always takes time to make sure that costumers are happy and satisfied with the job of a dealership. So we are not only found an exemplary service that is totally represents the best car ever, but Rocky and Anthony make you feel with their service like you came back home to your family. So my opinion is not matter what car brand this guys are representing their always do an outstanding job. We will always be your loyal costumers. Thank you

Service great 👍person name Jeff he is wonderful men.

Great. place to buy a car. Jim Dyra is superb to deal with.

Great service and I was treated well. Service was done quickly and professionally. I would highly recommend Fields to friends and family.

Overall, The service is great but the customer service should be smiling more it will make to feel more worthwhile to use the service.

Fields Lexus and David Buktenica went above and beyond the call of duty when it came to finding me the perfect used hybrid for my needs. They were willing to bring the car to my home for the initial viewing/test drive, and were just as accommodating when it came to doing the same with my final paperwork. With all the covid craziness going on this gesture was much appreciated, and I think it truly speaks volumes regarding their commitment to top notch customer service. Thanks again for everything, and I will definitely be looking up David and Fields in the future for my next vehicle.

Jeff really goes above and beyond for making sure things are right for our vehicle.

Worked with Malinda and everything was great. Received regular updates via text, prices were reasonable and they offered to have someone pick me up later in the day. Would highly recommend.

Kevin is great! He personally got my car and delivered it to me. I think he does that for all his customers.

I had a great experience at Fields Lexus. I visited the dealership a couple of times before making a final decision on my new car purchase, and each time the sales staff was very helpful, accommodating, and patient. I will for sure return to this dealership when my lease term expires.

My battery was dead upon returning from 2 months in Florida. Fields immediately sent Roadside Assistance to start the car. I was directed to drive directly to Fields where they charged the battery at no charge to me. Great customer service!

Fantastic customer service - Melinda at the service counter was exceptional! Your service group is excellent. My wife and I have had Lexus for the last 25+ years and will continue with Lexus only.

Kevin at Fields was an exceptional partner to have during my cars scheduled appointment for the 160,000 tune-up. He’s not only funny he called to explain what the technician indicated what was needed to improve my car. Thank you for the fun experience.

Professional, courteous and service oriented. Job well done

My second car with this dealer. David Qian from the sales department is wonderful. He made the whole process very easy.

They were fast friendly and awesome to work with

Help at desk was great. Only complaint was the transfer of the stickers (vehicle, memberships, etc. ) was extremely sloppy and now I have to redo it myself.

My appointment was scheduled by Sally at the time that was most convenient for me and the loaner was waiting for me when I arrived. Jeff helped me determine the work needed and made sure that I was in and out of the dealership quickly. It was just as fast when I picked up my car. I was delighted from start to finish.

I was pleased with Glenviews friendly and warm service. This was my first maintenance check for my new vehicle and the associate explained everything thoroughly. I was very satisfied with the service!

Great experience with Fields Lexus Glenview service department from start to finish. Open communication throughout the process with Sally and Marvin. Will definitely service my Lexus here again!

I was amazed by the time that you got my job completed Your attention to detail was amazing

Great service by both Malinda and Tony As always and

I purchased a car from Fields Lexus Glenview with the assistance of Keith Tennyson. He was extremely helpful as well as thorough. He made sure all of my questions were answered in an extremely timely manner. He went above and beyond to make sure I was comfortable throughout every step in the buying process. I would absolutely recommend both Keith, as well as Fields, for any car needs. I will definitely be a return customer.

The service representative Kevin was very personable, (Jeff K. is great too) notified me of any additional work that I would need done and the price of the additional service.Was very pleased with the treatment I received and I am happy that I always have all my car services done at the dealership. Can’t beat those free car washes especially at this time of year.

I am extremely satisfied with Fields Lexus! This is my second ES350 and I did not even take a ride, against MY OWN advice I gave in my book: How to Buy a Used Car; yes, not a naive dude, but a believer. Another pearl: at a tire place I was told I need to replace ALL pressure sensors at the cost about $800, so I went to Fields Lexus for another quotation and was told I do NOT need to do that, that the problem is a low air pressure in a spare tire. So, Fields IS my and my wifes car dealership for the rest of our lives! :-)

Pleased with service team member, Bianca at Fields Lexus.

On time solved all problem situations in customer friendly manner.

I had another great service experience at Field Lexus. Marvin in service is the best! He would always greet with a smile, and took care of everything from what I needed to what my car needed to get done. Thank you!

Great overall dealership, very friendly yet professional!

Excellent service ... fast-paced and keeps me informed. Shout out to the technician Benny He’s always reliable and does a great job!

Marvin was remarkably polite and easy to work with.