Ive been a patient here for 10 years now. Great customer service, doctors/NPs, counselors, etc. Staff went out of their way to help me with some FMLA paperwork a few years back. No complaints on my end.

They always work to get me an appointment that fits my schedule. Telehealth is convenient, and efficient with caring providers. The frontline staff are so sweet and courteous.

Dont waste your time. They are incredibly disorganized and a complete mess when it comes to scheduling appointments. The therapist was 20 minutes late to our first (telehealth) appointment (which was rescheduled THREE times). She was 50 minutes late to our second appointment (which was rescheduled twice by the receptionist mistake). Their explanation? They often double book therapists. Their reasoning for doing that? We know our patients and we know who takes less time. I wonder if their patients know that theyre getting shorter sessions and if the practice charges less to them. I do know that they had me wait for A MONTH to see a therapist, to then get one that so shamelessly wasted my time and then gave me a non-apology. Im not one to write reviews, but this is truly a terrible place.

If I could give zero stars I would. I had the absolutely worst experience with this practice. They gave me the run around, missed appointments and were completely disorganized. In my final conversation with the practice, the office manager hung up on me and said we were dropped, after several months of getting bounced around and NEVER receiving the services we needed. I would recommend looking elsewhere-even if the doctors are good (which we never found out one way or the other) it is not worth the frustration and disorganization of the office staff. Do not waste your time here.

Everyone is very professional and pleasant to work with.

I have been coming here since the fall of 2015 and I dont have any complaints. Much better than the other place I was using. Mostly, I have had trouble getting along with my therapists, but working with Ms Parker has been great! If I dont understand something, she will find ways to communicate to my understanding with different examples. I have recommended this place to others and will continue to do so.

Thank you Mona-Lisa Smith for your kindness!! The professionalism combined with your compassion makes you an excellent worker and person. The joy you bring me when interacting with you leaves me beyond words. Please keep up the good work! I know it isn’t an easy job, but please know that people like you in the medical field are becoming more and more rare. We need more people like you. You are truly an angel God sent.

I am so glad that I found this place. The receptionist is wonderful and very patient. I’ve never met any one like Mona Liser. She has spent almost 30 minutes trying to help my son connect with his doctor for a virtual Appointment. Very patient and sets a warm environment. In the beginning, He was going through a crisis, and kinda took it out on her. She held it together. I appreciate the whole staff. Thank you Behavioral Healthcare of Maryland.

I have been going to MRC for almost two years. I started seeing a new provider, at MRC. I was told my medication was being sent to the pharmacy. The pharmacy never received my prescription bc it was never sent. Apparently, she couldn’t get her server to send ONE of my medications, but the other made it there just fine. I called and spoke to the lovely Mona Lisa and she contacted the Dr. I’m out of my meds and I’m feeling bad, the dr sends a request to someone in a different office to send the meds by the end of the day. How is it possible that they took my Med Management payment, but can’t send my prescription to the pharmacy. I’ve called and left messages and Mona Lisa is trying to help me but not ONE PROVIDER CAN CALL ME BACK OR SEND MY PRESCRIPTION TO THE PHARMACY. How is it fair to the patient, who pays and trust the provider to manage their mental health medications, to not even get a return call from the provider. I’m suffering and no one can send a prescription to the pharmacy. I’m so upset with the unethical behavior I’m experiencing, at this time. I literally pay them and then I’m disregarded and my mental health doesn’t seem to matter to anyone. Thank God they have Mona Lisa holding things together and communicating with their patients. I guess I’m left no choice but to dispute the charges with my insurance company since they are not providing me with the service promised. Everyone deserves to be treated with dignity and respect! The only reason I’m giving two stars is bc Mona Lisa is doing her best and is always a pleasure to speak to.

Saw elana 1 time and refused to come backI have never been more shocked by the unprofessional behavior as I was in this officeI was made to feel like a criminal and my concerns were completely brushed offShe also took a personal call during our appointment and appears to be txting

I have been seeing Miss Parker for my therapy for the last 6 months. She has done a wonderful job helping me after my marital issues. I would recommend 10/10

The staff is very amazing and professional i had even asked for help on a subject related to a job and housing and the young lady upfront was very helpful i would recomend this place to family and friends thank you guys so much.

I was having a hard time, battling mental health issues since 2017. I was beginning to think that things were not going to get better for me. Visiting Dr. Cephas office has given me hope that things can get better.thank You

I have been with Dr Cephas and his staff of doctors and therapists for 7 years now. The only bad experience Ive had was with Mr Knight the therapist who told me if he could he would send me to a fat farm to make me lose weight and if I didnt go see a nutritionist by the time I came to see him next than he saw no use in me coming back to him. I left him because he was my therapist and he had no right to say these things to me and instead should have been letting me talk about the problems going on in my life. I saw him for about a year and never felt comfortable opening up to him but, I figured if I gave it some time I would adjust to him. It never happened. And now he made my anxiety and depression even worse along with hurting my feelings deeply. He is not sympathetic or caring and continues to talk over you while you are trying to tell you about your situation. He keeps pushing you on issues you have no control over. WORST THERAPIST EVER!!!!! The rest of the staff is absolutely wonderful!!!

I took my daughter for an appointment With Gisele on 9/4/19. We were told she was running “a little behind” so we waited and waited. The psychiatrist was churning people out every five minutes, but still we waited for the therapist. After about an hour of waiting we told the receptionist that we were just going to go, but thanks anyway. He just shrugged and said ok. Luckily we found a good therapist elsewhere, but I just received a bill from MRC. THEY BILLED OUR INSURANCE FOR A VISIT THAT SHE NEVER HAD!!! I called billing company and can’t get a live person, but I will be calling insurance to tell them that this visit did not happen. Fraud!

The staff and Doctors are models of professionalism. The office is busy but they are will notify you if a earlier appointment is available.

Wonderful office and overall pleasurable experience! :)

Not only was I more than 15 minutes early for my appointment but a client was seen before I was and I need a more timely structure to be on time for work. It didnt feel like the appointment mattered. I felt like I was being judged. I do not reccomend. If I couldve gave it 0 stars I would.

First time with Dr Cephas, March 8, walk in and every chair was peeling. Not how a office should look. Then went to get help, my psych of 10 yrs quit. Cephas was my new one .never ask anything, told him didnt think antidepressants was helping, never acknowledged comment. Anxiety med Ive taken ten years, told me if I ask for more he would take them away. I broke down told him I felt like I was falling apart, his so called professional advice as he was opening door, I guess our 5min visit was done. He tells me dont do that thats what the hospital is for and said do me a favor go straight in bathroom and clean your face up. That was it, he never asked about my history. They dont have patients well being a priority. This is my first bad Dr experience and I need one. 😑

MRC Behavioral Health has helped me work through many issues through out my life. If it wasnt for Dr. Cephas and his team it would have been almost impossible for me to climb out of the dark place I was in after my divorce.

Dr. Cephas has been nothing but helpful and attentive from the first visit to now. I have been visiting Dr. Cephas office for 4 years and he and his staff have been helpful through a lot of tough times.

The receptionist staff was quite wonderful but the current doctor ignored my backstory that I thought was relevant was very rude cut me off would not listen to my request ignore the fact that I was on a total a 3 mg of Xanax a day for a period of over 4 months and she decided to put me on Klonopin 1 mg a day which is a unheard of decrease which is left me a withdrawal symptoms and she treated me horribly I do not recommend this please unfortunately she treated me as a drug seeker she treated me as a subpar human being she was rude she did not listen and again the staff was great but the doctor and my opinion was uncaring embrace it and rude did not care at all or my input and I think that that should be taken into account considering I have experience with putting these drugs in my system I am 6 ft tall 220 lb a male with good health great vitals and she did not even take my vital signs totally unprofessional

Dr. Cephas is so nice and his staff is very helpful and patient!

The Dr I saw yesterday made me feel worse then when I went in, the woman that was learning was very nice but the other woman was horrible and Im probably going to find somewhere else if I cant get another Dr and she put me on meds I told her didnt work for me before and gave me nothing to actually help me . I left there crying just like I went in crying and it was hard enough for me to get out and go and then to get cut off, disregarded and treated like I didnt know myself or that Im not valid was the worst, if you get her too I feel sorry for you and you might as well leave too and because she will probably make you feel worse like she did me . I felt bad for the woman under her that is learning from her because my gf went in a while after me and she said she was couring like an abused dog or someone afraid when it came to her with her and that woman is very nice and when she starts doing it all on her own i can see her being great and going very far as long as she goes off her own instinct and her own way and not the way the Dr wants her to be. She was honestly the worst Dr Ive seen in my whole life and Ive seen alot! I am probably more than likely not going back to be honest and i would not recommend this place to anyone not even my worst enemy! 👎👎

This was the worst place i have ever been. The doctor is useless and that is being more than fair. If you want to waste time a money go see what you think.

The therapist was mean abrasive and uncaring Very unprofessional worst dr experience ever

Not welcoming at all. The co pay was crazy .... got my money and left. Will be looking elsewhere.