This place will clean your auto well. The Manager and the staff all were very nice. The cashier, helped me pick the right package based on my needs and condition of my Van. I will return...thank you to the nice young Manager who cared!
I like this car wash. They did a very good job and I was in and out. I recommend.
Always a pleasure getting my vehicle cleaned there. Great customer service all away around. Must add 5 STARS for the managers there always making sure Im satisfied, I appreciate that 👍🏽
Nicole and her staff were fantastic. The customer service was superior! I couldn’t get the black rust off my rims. I tried multiple sprays and many car washes and the rust wouldn’t come off. After letting Nicole handle it, my car came out excellent! Thank you!
Hard working, friendly staff provide excellent car cleaning services. Short wait and reasonable prices.Did leave twigs and debris in my truck bed. Should have cleaned it out during external towel and vacuuming.
I was treated with respect and extreme patience.It is a fast pace environment for newbie.Pick your car fragrance and sit on bench until car is ready.To exit safely,I pulled out straight through Burger King parking lot.
I usually take my car to a different place but I received a coupon from The Lube Center so I figured I’ll try it.Happy I did. Great service, very friendly and a clean car!Will come back
The dirt to the wheels were not wiped off at all. They were dirty for sure but the assigned cleaner said that he won’t touch it(he said to the other person I was watching from a distance).The trunk was not opened and cleaned, they forgot to do that.
Great job rank and every time. Nicole the manager is Awesome, friendly and professional. Other than being charged twice in the same month for my monthly membership, I have no complaints, just use the extra payment for my July month.
I paid for $27 car wash. These people treated me and my car like I was getting it for free. At the end I asked the lady to give me a rag so I clean the car properly from outside. Even than, I was told I need to move because I’m holding up the line. I own a business I have multiple cars for business and personal cars. I would never return here. Disappointed in your service. I would take my business somewhere else from now. You lost about 10 car washes a month.
Shyanne has great customer service! I’m very happy with the way she treated me. The way how she made me feel was that, I wasn’t just another customer. And That’s very important.Thank you for your help today Shyanne. I hope the company appreciates your hard work!
Amazing my car always looks incredible they staff is friendly and polite. Very thorough and the leave my vehicles looking like fresh out of the dealer. They are safe and wear masks 😷. I recommend them highly 👌 👏
Love this place! Quick service with a smile and car looks great after a car wash here
Germantown Auto Spa has a great deal for $27 and thats usually the one I purchase. It includes the exterior wash and interior cleaning. Expect to wait roughly 20-25 minutes before your car gets washed. The whole cleaning process takes less then 15 minutes though and the team does a great job! I even get to choose an air freshener. I love it here!
I’m in the process of selling my car and when I pulled up to ask about the different services, Shyanne took time to explain all of the options, asked questions to make sure I received the best service for what I’m looking for and gave me tips on caring for my car afterwards so that it can stay in top condition. She was very warm, informative, made me feel welcomed, super friendly and she deserves a raise. She is an exceptional employee. Thanks for being awesome, Shyanne. =)
I loved this place until they break the my windshield. Their employees dont care of customers vehicle. The employee kicked many times with towel to front of my windshield because of the person is to short and crack it. My dashcam is also showing how they are cleaning the cars. They really dont know how could be carefully clean the cars. If youre short person you have to open the door and step in the vehicle and try to wipe from there. Some employees also stepping up to tire and trying to clean windshield. With that way also scratching the cars. Additional note: You have to take out the label/tag from the towel. That part also scratching the cars. I do not recommend this place anyone!
The detail clean makes it feel like my car is new again.Obviously got the platinum plan.
Great service, well cleaned inside and out. The tire shine and the car scents are an added bonus.They do a persistent hard sell to try to constantly sell me a monthly membership, but I cant substantiate the steep fixed monthly cost that follows after a 1-month promotion.
Shyanne was very polite and professional. She helped me out this morning, real life saver
They do a good job cleaning your car. I think theyre the best in Germantown. Very fast and efficient.
I took my car to wash on Germantown Auto Spa and chose the Platinum wash. But was very disappointed when the interior of the car was not cleaned at all, they didnt even remove the car floor mats to vacuum it, the panels and interior windows had strikes of dust, I could have clean it better. I am never coming back, Not recommended at all
I have a monthly membership with the Auto Spa and normally go to the one off Rt. 40 in Frederick. However, I have been in this area a lot and visiting the Germantown location. Both times that I have been here, I’ve felt that the staff wiping down the cars could have done a better job. Seems like they rush through the vehicles even when it’s not busy. The one in Frederick definitely has better service.
Service was quick and car was cleaned well.
Used to be one of the best car washes around about 5 years ago but it was the volume they have been getting, quality has been sacrificed we only go there when its our last option but if we have the time we will travel to another car wash. I always have to go back home and grab my rag to clean the items they have missed. Overall 3-star until they improve if they ever will. Prices are okay but there are better pricing other places and you get more cleaning for for the same price somewhere else. Will update my review again if I visit one more time.
Very disappointed with the service, I paid $37 for platinum wash and my car wasn’t even vacuumed nor cleaned properly. I wish I could post pictures!
I love this place! The people are super friendly. The attendants who service my car after it has been washed are very quick and efficient. By the time they are done my car is sparkling from the inside out. I have a monthly membership so I can get my car washed and cleaned as often as I want.
I have the platinum monthly plan and had to ask them to wipe off the doors, the associate asked if I paid for it. Its a good deal yes but they need to look at the receipt at least to know what they are doing. I hope you guys improve. All in all id give it a 3.5 so far
Not worth the price. 40 minutes from getting in line to finish. Coming out of tunnel, car sat in sun so had water spots on windows. Had to go back and wipe the windows myself when I finally got under the canopy. When under, rushed to get it done which left the job subpar. Additionally, because they are reusing rags, dirty rags are being used on leather surfaces. My passenger’s side seat is a streaky after they wiped it….streaks that were not there beforehand. After all that and said they were done, found water marks on all chrome and my dash not cleaned. They also adjust the seats and leave them….For almost $40 (including a little tip), this will be the last time.
Could have done a better job, car was not competely clean.
Changing my review. Took another one of my vehicles in. They barely did anything inside. I could have joined in and done a better job. Maybe theyre short staffed or busy but the last time I was here, just a week prior, it was equally as busy but the service was good. So good, I tipped 30 bucks. This time? Zilch. Guess I will try the Frederick one next. Such a shame.
Always busy with congested parking lot. Decent carwash but Frederick locations are better
Great customer service led by manager Nicky. A couple (not all!) screwball staff talk sh#* in Spanish about customers they think are non-spanish speakers, but otherwise theyre quick, reliable and detail-oriented.
Fast service and car looks clean and super friendly staff both cashier and cleaning crew adte very attentive just signed up for monthly plan tks
The car wash did a fine job. You can get monthly deals which may appeal if you get your car washed alot.
Paid $37 platinum car wash. Looks exactly like how I came in, dirt everywhere and nothing clean. It’s worse than you do drive thru machine wash only cost $12. Not worth the money
I payed for the Platinum Package. My tired were supposed to be sprayed before I went through the wash they weren’t! When I went to have them vacuum and finish my tires we’re still dirty. I had to ask someone to clean an area that was still dirty. My driver door handle I was able to still wipe dirt off my car and to make matters worse they wanted to sign me up for a monthly service when their not even giving me what I payed for to begin with. This wasn’t my first time to this car wash but it will be my last! Makes no sense that I pay for something I don’t get and then when I call to make sure that I was right with the services I didn’t get whomever answered the phone wasn’t a manager and then proceeded to tell me what I needed to do instead of getting a manager like they should of.So, I returned to the Carwash today 3/3/21 and asked to speak to a manager which this guy said he was and I told him about the issues I had! I was told that the ONLY REASON they would spray my tires down before going through the Car Wash is if I had severe Brake Dust. I know thats a lie! Which means Im not getting the Services I PAID FOR! So the Platinum Wash I paid for I probably got a Basic Wash Definitely not no Wax cause I have water spots all over my Car! Even though I was told the previous day by whatever female answered the phone that I could get a refund. The manager on duty today said NO! I never give a refund! I can have you pull up and fix it! I should of never had to come back! Ill travel the extra 20-30 to hit Flagship or the other Car Wash on Shady Grove cause I will NEVER and I DO MEAN NEVER GO BACK TO THIS CAR WASH! They ripping people off!
Always have my betty looking so clean 💯✔️🙌✌️
Awesome 👌. As always.
Can only speak about the standard quick wash, place is uncomfortable by being right by the gas station, difficult to maneuver. The path to cars go to is narrow and after you pay and turn is very difficult to align the wheels so they dont get scratched up. I wont be coming anymore, I guess I shouldve gone to the one by Jiffy lube.
I love this place, the people who work are like family and the service that I have been using for 4 years.
Recommend the monthly plans. They pay for themselves each billing cycle after a couple of washes. I frequent the Frederick and Gaithersburg locations. Friendly and professional management and staff at both locations. They keep my aging vehicles looking like new! 😊
Got a free “super” wash by getting my oil changed at the lube center.& got the bare minimum free service.I guess you could say my car was cleaned but they rushed it and barley even towel dried it.I wouldn’t use them if it wasn’t free due to the crazy prices they charge. But for free it’ll get the job done.
Its cool but I stopped going ever since they raised the price. They dont even scrub the rims. Ive gotten my car washed and left with my rims full of dirt and black residue. I prefer the car wash on Montgomery Village.
This place is the best car wash, they take their time drying and vacuuming your car.
Did a pretty decent job they cleaned the truck and wiped it down but theyre supposed to do the tires and rims they only did one rim The other three they skipped it so they I couldnt figure that one out
10+ years ago they were excellent. They have become very busy and as a result have become a bit careless on each car.
Ive been using this car wash for over 10 years. Also over the years, Ive used car washes all over the DMV and the Eastern part of the country. By comparison, the Auto Spa is heads and shoulders over the others.They stick out in 2 huge ways. First, they manage the flow of cars like a science project. Even when the cars line up around the lot, for example, clear nice days, the cars flow through smoothly and fairly quickly. They manage to put a lot of trained odies on each car and it works.Second, they are consistent. Even when its packed, they do a great job. I tip my hat to their manager Nicole Raines, who is a worker, manager, and traffic cop - perfect personality for this type of job. Place is friendly and well managed. If youre not satisfied, for whatever reason, they seem to genuinly try and fix it so you leave satisfied. I have the monthly top service package for my two cars and love it! Best place, by comparison, in the DMV.
This time they didnt do a great job as usual. Could it be because I came through Sunday close to 5pm. But will surely be back, the team is friendly.
Great service and good car wash
This location that I go to about 3 times a week. The membership deal lets you go as often as you want. I bought the top membership and have been very happy with the service. Even if you have the top membership you can just pull up next to the curb and they will just wipe down the car and do the tire shine if you are in a hurry. Big Hint: they love cookies and treats.
The Germantown Auto Spa provides high quality interior vehicle detailing as well as an easy-to-use automatic car wash. We’ve had our cars washed and detailed at this location for several years now and they have always done a great job.During one detailing visit, our SUV’s rubberized trunk mat was not placed back in after it was washed and was accidentally placed in another customer’s car. Later that evening, when we realized our mat was missing, we called Germantown Auto Spa and explained the situation. The manager graciously coordinated a time for us to retrieve our missing mat and we were able to recover the mat that same week. Despite the mixup, the situation was handled very nicely.We couldn’t be happier with our experiences with Germantown Auto Spa!
Every time I go to this car wash its a good experience. The staff is amazing and the girl directing traffic today had a good smile on her face and that was good to see. It was a good experience as always today.
Used to be really good...now not so much. Still better than others in the area.
Superb car cleaning service! Everyone is always so nice to us! The waiting area is fun and they always have awesome music playing! They also offer coffee, hot chocolate or water while you wait! Love this place!
The only place Ill get my car washed.
Great service.
Clean and very detailed
Three for effort. Not worth the membership
What awesome service today. A bucket of paint feel off a truck in front of me last night which caused me to run through the splatter. The side of the car was trashed. Got my platinum wash and the manager took a little extra time and pulled out the power washer to get the paint of for me. At least an extra 25 mins. Way yo go.
Recommend great service and fast 👍👍👍
If I could give 10 out of 5 stars, I would. The young lady directing traffic (her first day in that particular position, I was told - way to be awesome!) was super friendly, had a smile on her face - despite the cold and wind she was dealing with - and she gave me all the information I needed, efficiently. Then, at the booth, the manager (Nikki Raines) gave me even more helpful information, also efficiently (so as not to hold up the line, but also not make me feel rushed - way to be awesome Nikki!) & I have to say - by far the most pleasant car wash experience, ever.
First time here and I can’t say enough about how friendly every single employee was. Such a pleasant experience. And my car is super clean, smells great, and I was in and out in 15 minutes.
Good value
A lot of streaks on the car. Wheels werent cleaned probably. I expected this, however I paid extra and expected more. Ill go there again during the cold weather but wont pay extra.
Thank you for being open during this pandemic! Montgomery village car wash dont want to do interior cleaning and thats what I desperately needed. The only reason why I go to them regularly is because they have an air pressured system to blow out debris, dust and anything else from hard to get places. Yall need to invest in that. Other than that fantastic job on my car wash! Yall are closer to where I live. If only yall had that air pressure system.
Awsome Detail Carwash Service Center !!! Check it out if youre in the area! You wont be disappointed!
Been here twice now and I’ve been very pleased with the quality of the wash and interior clean and the customer service.
15$ for vacuuming and windows after 20min when they were done there was no difference i asked if they could redo or finish they said it would cost another 7$ no thanks waste of money i wont be returning
Great job and excellent service however a bit slow because of light staff
The amount Of effort they put into cleaning a car is spectacular and they do an amazing job.I would always go there with cash to tip the employees.
Great place to get a good car wash.. the reason for 4 stars and not 5 is due to lack of a thorough rim cleaning.
Friendly staff. Do a great job and loved the scent of the vanilla. Dont forget to tip the workers. They were working in the cold but still smiling. Thank you for the clean car!
I had two cars cleaned here with the Silver, coupon was given by the dealership. They did not vacuum the inside and no rim clean on one of the cars. On the other car they did not do the rim clean. I get random services and they do not do as it is described. I was going to use their service for the future after trying out free. I know it was free but you gotta do what you guys promised to do.
For what they charge the quality was not that good. I wouldnt go back.
Great service!! Great quality cleaning. One of the best car washes I have ever come across. Their prices are ok, but I know other car washes that charge more and have horrible service. Very efficient crew. Lines can be long on the weekend, so be prepared to wait a little bit. Definitely worth the wait though.
Great place! I have the monthly membership and is totally worth it. They have a hard working, dedicated staff. I can say that they have improved over the month and they have reached a 5 star service. Congratz!
Customer service was poor and so was there cleaning services. I paid for a platinum service for my car and it was dirty. I had to asked the employee to clean the multiple time. Dont waste your time going there.
Friendly service, fair prices, overall great experience. Highly recommend.
Very thorough interior and exterior cleaning, would like to go back more often if it were closer.
Always does a great job of cleaning my car.
Loved my experience at the Germantown Auto Spa. After trying two back to back car washes at ROFO and leaving with a still filthy car, this place actually cleaned my car. I got the inside and out package and am completely satisfied. Would highly recommend. 😊
My favorite car wash for about 10 years now
This car wash is set up like a practical joke. You cant even see the menu of services without getting blocked into a line in such a way that you will have to wait for them to wash 4 or more cars before you can get back out. For extra effect they plant an employee in the booth that is as sassy and condescending as she is useless to help you get out. There are better car washes within 2 minutes (I Love My Car Wash). Do yourself a favor and get your car washed elsewhere.
Nice service
People are nice and they always do a great thorough job cleaning my cars.
Its my first time using this car wash and I absolutely wasted my money, i paid for PLATINUM WASH ($36) and after they work on my car for about 3 minutes and I ask are you guys finish they said yes its done, my windshield, windows, door jams and rims were still dirty so i told the guy that Im not satisfied with the service his respond was ( you can always call and complain.) And then he left his empty water bottle in my car,
Thry do great job cleaning the car inside out!Not very pricey for membership
They always do a great job. They fast and efficient.
First time using this place overall its good I will use it again in the future.
The monthly subscription is a great value. You pull up and they know your name. The staff is super friendly and do an amazing job. On really sunny days its best to enter off 355 because the line usually wraps around the gas station parking lot.
Always professional, people are pleasant and they do a great job!
They get the job done
Needed to get my interior done; I had a ton of pet hair on the seats.I have less pet hair now but Im going to have to get it redone.I asked if they offered any special interior services but it sounds like a one-size fits all kinda plan.I guess this is good if you need a quick vacuum? But Im not going to go here again
Car was still dirty but willing to give it another chance. My husband loves taking his car there
Thank you so much to the team at Germantown Auto Spa for always keeping my car fresh and clean! Management representatives Erik and Nikki always provide great customer service 24/7, while Carlos meticulously makes sure that your vehicle is on track and well taken care of. Gracias!
Friendly attendants, love this place
Always efficient, kind & my car shines & smells bomb after! Great team👍👍👍
They do a really good job of washing my van... Inside and out. I really like the customer service of the assistant manager. He explained the different services they provide and he had a way to get the bugs off the front of the van.
Always A+ SERVICE
I have been a customer at the Germantown location for over six years ... uninterrupted. I have their monthly deal which is an AMAZING savings and by far the BEST deal anywhere. The quality of the car wash service TRULY deserves 10 STARS! The AMAZING customer service also deserves 10 GENUINE STARS! The turnover in staff is really minimal ... which in itself says a lot... they treat their staff as well as they treat their clients. I cant say enough about them; their Frederick location is great as well. I highly recommend them. Treat yourself and your vehicle to the BEST ... the VERY BEST!!!!Ms Dee