I could not be happier with my experience. Our repairman was Justin. He was so sweet, thorough AND educational! He set to work promptly and somehow managed to lift the tub and do everything by himself. We didnt hear a word from him until he was done. Then he walked me through what he did and educated me on how to do some future repairs myself. He not only fixed the present leak problem, but checked all the other jets and reinforced them to prevent us from having another leak in a few months. He didnt even charge us extra. The $110 service fee covered everything! I will have NO hesitation calling Justin out again if something goes wrong. We bought a cheap hot tub, and we got what we paid for (aka: a leaky mess). At least now I know who to call if anything else happens!
Excellent work to detect and repair a couple of leaks. They came recommended by our local pool service and were glad they did.
Lee came out and remodeled/resurfaced my concrete pool. Added a sun shelf and new tile as well. The process was smooth and easy! Lee explained everything perfectly and completed everything as promised. Very professional and top notch! This was so stress free! Recommend Lee and his team 100% to anyone! Absolutely blown away!
The service person who came was very friendly and quickly fixed the problem. He arrived exactly when the office said he would and the office personnel was extremely friendly and helpful. The kind of service we all thought was a thing of the past.
Was very pleased with their dedication to getting my project done. In my instance, supply chain delays, pandemic issues, etc. resulted in a very prolonged process, but their customer service was excellent in following through after every step. Would definitely use Florida Leisure Pool & Spa for future pool projects.
My husband and I recently bought a new fiberglass pool called The Brilliant by Imagine Pools from Lee. Lee is very professional and passionate in what he does for a living. He made us feel like we were his only customer and was very thorough by asking and answering all our questions and concerns. Lee worked right along side of us bringing all our pool dreams to reality. I would highly recommend Lee and Florida Leisure to any of my friends or family because I know that they will do right by them.
Absolutely recommend Florida Leisure Pool and Spa. These folks are professional and on time.Their contractor Justin performed each and every to do item quickly and properly.He also answered all my questions about my spa and had several helpful tips as well.Five star service folks is hard to get now days but this experience sure deserves it!
I needed my pool remodeled because I had several cracked tiles and was wanting to add some new additions onto my pool. I was beyond impressed with the service I received. Lee and Jeremy came out to my pool and were able to get everything I needed quickly. They were both so friendly and helpful and I felt like I was their top priority. I was not expecting to love my remodeling as much as I do, but the quality of their work is amazing. 100% would recommend to anyone needing work done on their pool, and will continue to use this company for anything dealing with my pool!
Jonathan and Jesse did a great job today finding the problem with the pool. We will call them for the other projects we have pending for sure. 😊
I feel like a million dollars when I’m in my pool. Jonathan did a great job fixing it and taking the time to show me how to work everything. This company is top notch!!!
Florida Leisure always takes excellent care of my pool ! My pool tech, Bobby, is the best and takes great care in keeping my pool nice and clear!
We are very happy with the pool mainetenance service, especially with our pool attendant, Alex. Since he has been taking care of our pool, we are certain it is in good hands. He is courteous and professional, but also meticulous and conscientious. He goes above and beyond to make sure everything is in order and makes sure to communicate with us any specific needs our pool may have. It cant be easy caring for our pool, between the kids that leave things lying around, my husband who has the bad habit of turning off the pump because the noise bothers him and then forgetting to turn it back on, and our overly excitable Golden Retriever who is quick to get underfoot, but Alex always does so with a fantastic attitude and a serving spirit.
After having our pool for several years, it was in need of some remodeling. When I reached out to Florida Leisure Pool and Spa, Lee answered immediately and set up an appointment to come out and look at the pool. They did a very thourough and efficient job restoring my pool and making it look even better than it did when we first bought it! Very happy with the service and quality of their work.
My pool tech is very knowledgeable and has been very helpful with my understanding of my pool system.
Excellent experience!! They delivered the pool at the promised time (very rare in this business). Jim was there to oversee the construction through out. The most outstanding thing about him is that you ask him to do something, he will always say YES. I found that he fulfilled many things outside my initial contract (such as water feature, stones at the screen gates) at very nominal or no additional cost. I also found his suggestion very genuine such as whether to go for Deck Pavers or not. On using my my new pool, I am extremely satisfied with the quality of work.
I never leave reviews, but Bobby at FL Leisure does a great job on my pool! I highly recommend FL Leisure!
This company from the bottom up is very professional. They are knowledgeable, skilled, with excellent customer service. Highly recommend them especially Technician Justin.
I had a major leak in my pool. The technicians, Jeremy and Justin, were wonderful! They detected my problem quickly and repaired the leak in a very short time. I am very satisfied with the service I received from the time I called and spoke with Christine until the finished product! I would highly recommend this company. 5 stars!!
Theyre horrible.... dont even deserve one star.
Don’t do business with them enough said.They came out to do service on my Hayward filtering system which was defective from factory due to a bad design by Hayward and for starters the lady on the phone was snarky and rude (ok I can deal with that even though that is a dumb way how to deal with a customer “customer is first”). The tech came out and then they denied the warranty because they said or though I said that I don’t vent the filter system before opening the canister. I never said that….Skip this company and go and spend your thousands of dollars elsewhere where you are a priority as a customer.
Jonathan and Jeremy exchanged two motors in our hot spa. They left it running at 98%. I would gladly use them again if needed!
Florida Leisure Pool & Spa has always provided great service at a reasonable price. They’re quick to respond to emails, and, on the rare (one) occasion we’ve had need to make use of the warranty on a repaired part, they were the ones to suggest to me that they would repair/replace the errant part free of charge under warranty. We have used them over the years for both pool and spa upkeep and couldn’t be more satisfied with the services they provide. Strongly recommended!! Thank you Nancy and crew
Florida Leisure Pool and Spa was recommended by Backyard Water and Reddick Pool Services in Gainesville. I was looking for someone who was reliable and could provide options on replacing my pool pump with a more energy efficient pool pump. I was also concerned, with the age of my pool, that the pump peripherals might need replacement as well.I spoke with Christine at FLP&S and she provided excellent choices for me to consider. I chose the Pentair Intelliflo variable speed, programmable pump and Christine scheduled installation promptly. The technician, Jonathan, did a great job with installation and answering questions and providing instruction on the programming and operation of the Pentair system. Christine also followed up the next day to ensure that everything was done satisfactorily. I definitely have their contact information bookmarked for future reference.
Florida Leisure Pool & Spa was referred to me from another happy, long time customer. He came out to my home and did a very thorough job of examining my above ground pool. It was obvious I had no idea what I was doing trying to service my own pool. Jeremy took the time and gave his professional service and suggestions and now my pool is sparkling. Thank you for your professional and personal time.
Florida Leisure Pool and Spa resurfaced my pool a few months ago, and have been maintaining it ever since. They did excellent work, were on time, and were very thorough and detail oriented. They also have superior customer service, which is rare in todays world. I highly recommend them for all of your pool and spa needs!Carey B
From the very beginning of our project everyone has been exceptional!They really listened and understood what we were wanting. They also made sure we had all options that would be better for our family.The care, quality and time management of our project was smooth and they ALWAYS kept us up to date.All the workers that came were responsible, respectful & kind. They went above and beyond all expectations to make sure we are happy with our pool.Highly recommended!!
My wife and I made the big move with the pool in our backyard. We looked at two options concrete and fiberglass. We decided to move forward with fiberglass due to less maintenance, softer on the feet, and the warranty of the pool. Jeremy, Jim, and staff did an excellent job with the swimming pool in our backyard. They are very detailed oriented and workmanship is superb. I highly recommend Florida Leisure Pool and Spa to make your backyard dreams become a reality!
Thank you for your prompt and thorough assistance in addressing our pump leak!!!
We recently bought a hot tub here. It was a great experience all around. We love coming home after a long day and having a place to relax! Great customer service, thank you!
We have used Florida Leisure and Pool on a few occasions when our ancient pool has had leaks or needed new equipment. The staff responds promptly and Jeremy and his crew are quick and efficient. If and when we have further issues, they will be first on our list to call.
Couldnt ask for better people or a better company. This company was able to do in 2 days what another company drug out for a month and a half last year. I would like to specifically thank Nancy for answering all my questions; the pool cleaning team for making our pool look brand new and the maintenance crew for efficiently replacing our pump within the time frame started. Highly recommended!
We are very happy with the pool. The work you did not only fixed the problem but the pool runs better than before. I have great pressure coming off the jets and my water is crystal clean. We thank you both.
Absolutely amazing service. Florida Leisure Pool and Spa of Jonesville knows all the trade secrets and can get a job done fast and efficiently. You get what you pay for. This company has integrity.
What a great company. Jeremy is a great guy. I would recommend them for any of my service or swimming pool needs.
We have loved working with Florida Leisure Pool and Spa for all of our pool needs. We moved into a home with an older pool in need of a little TLC. They have been so easy to communicate with and the repairs / upgrades have all been done with professionalism and attention to detail. Nancy is so wonderful to work with for scheduling etc and Jim is incredibly knowledgable. I highly recommend them!
I will never use this company again! They miss diagnosed my pool heater problem and then wanted me to pay for another call to find the real problem.On the 2nd visit they connected a wire to the wrong terminal which caused the heater to not work after the 2nd part was installed. Then I get a $380 invoice from them for a part and installation that wasnt even performed. The part on the invoice was more than double what I was able to buy it for online and it took 5 min to install.
Our salt cell failed and I called Jim for advice. His advice was quite different from the two local pool stores we had talked to. Christine ordered a new IntelliChlor salt cell for us and scheduled installation in about 5 days. She gave me a time frame of 10-2. The guys showed up at exactly 10 AM and the installation was complete and paid for in 10 minutes. I highly recommend this company.
Jim at Florida Pool and Spa replaced my motor and fixed my filter. He explained what the problem was and I was totally satisfied. I talked to Nancy in the office and she was prompt on returning my calls and I would recommend them to any one that has a pool.
Bought a house with florida leasure equiptment for the pool, Jeremy has been here once, didnt really show me anything, wont return phone calls, now all this fancy ass gear is slowly failing and I cant get anyone out here to tell me what is going on. I know that we are out of the way, but the way I see it, if you cant easily service your equiptment, dont install it. I would not recommend florida leasure to anyone. Sorry.
Wonderful customer service!!