Like most people today in this covid marked world, we were not planning nor wanting to purchase a vehicle. Everyone knows that this is not a time to buy cars. We did what many may do.......we PRAYED! We prayed for direction, where what & how to proceed.Due to life circumstances & a non functioning vehicle, we were pushed into this life decision. With no other choice, we did copious amounts of research, calling, emailing & texting using every major car website. After narrowing to a specific make/model, we were able to a focus on a few used car dealers. We found 2 cars then planned a visit to test drive. It was miraculous that Carraige Nissan/Mitsubishi had both cars in their possession in a time when buying cars is a tough hill to climb.Without a doubt we know that God sent us to Carraige Nissan in Gainesville GA. where we met the most phenomenal Salesman; Kevin Nottingham. He was our perfect fit. There was abosolutely no pressure, no hard sales tactics, no bait & switch etc. We were given a wealth of knowlege from a real gentlemen who clearly loves people & wants to have each customer feel important. As lagnaippe we were given a world tour through wonderful conversation with Kevin. He is a walking wealth of knowledge. Based on time & ability, Kevin should be given a HUGE RAISE!Everyone we encountered was kind helpful & friendly. It felt like going home to family.We have purchased many cars over many years but this rates #1 when it comes to painless. We started telling friends about our experience. It was worth the drive! Thank you Kevin & everyone at Carraige Nissan! You have earned future business.

I had my car in the service department for diagnostics. I made an appointment, arrived for my appointment 1.5 hours early and was called to come back just 30 minutes after my actual appointment time!! Overall, my experience was pretty good! Problem was, what exactly is the lady sitting at the desk at the front door there for? The first time I EVER ENTERED THAT PLACE was Wednesday, when I made my appointment. I had to stand there like I was lost for her to even look at me. I understand she was on the phone but I do retail with the public, too. Its not hard!! So, I go in this afternoon to get my car, shes NOT on the phone AND DOES NOT EVEN SAY HELLO TO ME!! Does she have a problem with the way I look or what??? Its ok, Ive dealt with this many times in my life. I think maybe it was my color. Either way, get her an office over away from the front door because if shes not doing anything, she can at LEAST SPEAK TO THE PAYING CUSTOMERS WHO ENTER YOUR ESTABLISHMENT!! PROVE ME WRONG!

Our salesman Josh was knowledgeable, friendly, and very helpful. I would recommend this dealership to anyone in the market for a vehicle. Dont forget to ask for Josh!

Top-notch service department and parts department. Technicians know their stuff and Tyler in service takes care of all my cars. Parts and Michael the manager are always on top of things. Thank you so much for taking care of me for ten years now

I take my cars to Carriage Nisaan for service and repairs. Jake does a great job in the service department. The mechanics always do a great job. I dont need to go anywhere else.

I recently purchased a used Nissan from Carriage Nissan. The manager was Chris Stanford and the sales associate’ s first name was Jamie. The vehicle was my son’s first car, using money he had earned and saved up and we had hoped to have a good experience buying and enjoying the vehicle. Through the purchasing process, we ran into a bit of an issue … which is not so much why I write this review but instead of what happened as a result. Chris and Jamie could have overlooked, disregarded, and dismissed me and the issue…as others likely would have. Instead, they went so far above and beyond to rectify the situation, ensured that it was properly addressed, while being understanding and even sympathetic to the situation. When telling a friend in business of what transpired, he said, “Now that is an organization that gets customer service big time!” He was right! I’m grateful for how Chris and Jamie addressed the problem seeing it through the lens of not just dollars but people first. That builds loyalty and trust for them, the organization of Carriage Nissan and the Nissan company they represent! I never write reviews but such an impression, from their response, compelled me to do so. Two thumbs up and FIVE STAR experience from Chris, Jamie and Carriage Nissan! Thank you and well done! - Shawn Brower

I’ve bought vehicles at many dealerships in the past three decades and my experience at Carriage Nissan was the best experience I’ve had. They were friendly, helpful, courteous, and professional. Juan, Rafael, and Matthew went above and beyond. I recommend Carriage Nissan and encourage everyone to give them a try for your business.

Samantha was super helpful, extremely courteous, listened to all my concerns and was able to resolve all my issues. Her kind of customer service skills is why I will go back for my next appointment. Thank you so much for making my day easier Samantha, greatly appreciated.

The service Team was awesome..Jake and Jennifer was on top of all my needs. Had a brake lights was staying on.they had the guys jump on it. Found out it was a after market trailer control. They asked me I said get rid of it.I have tail lights again and they made it were it was a great exp..I will tell all my Nissan friends to go to them..Job well done. Thank you againRoger Allen Carnes..

I went in for an oil change and tire rotation. When I left, my car drove funny so I turned around and went back. One of the techs told me they did not fasten the lug nuts on one tire and one was missing - maybe it’s sitting out in the main road. No apologies or anything. And they did not replace the lug nut, so I’m still missing one. I also requested a battery for my key - it’s on the bill, but the low battery symbol still shows up on the dash. The tires had different air pressures and I had warning lights on the dash. I told them about it when I dropped it off. They said it was taken care of. When I finally left I had one tire at 36 pounds and the others at 31 and 32. It just seems like they don’t seem concerned about taking care of the customer. I’d go to Gwinnett but it’s so far from my work. Just very aggravating.

Nice employees.Since there is no restaurant within walking distance it would be nice if better/more vending options offered.Rack cards on table in waiting area were promoting Nissan contest that expired 7 months ago.

Tyler Ackerman is the best is the business cares about his customers and gets the job done.

The customer service was good and service was performed in a quick and timely manner. The issues I had were with all the greasy prints on my vehicle and the inside smelt like gear oil for awhile. Plus they used to wash the vehicle before you got it back. That did not happen. But other then that it was fine.

The sales team was a pleasure to work with. Very up front and honest with everything. Extremely happy with the vehicle I purchased. Michael was great and did his utmost to work with me.

Glenn did a fabulous job in helping me out today. It is always a pleasure visiting Carriage Nissan for my routine service on my vehicles. Just reassures me that we made the right choice in purchasing a vehicle from Carriage. Thanks Glenn!

Jake Law, the service advisor, and the mechanic, were outstanding. The work of my Rogue was done efficiently and precisely. I was informed of the progress and the completion with all the information,. The vehicle was checked thoroughly to ensure it was in proper driving condition. The Rogue was returned to me washed and looking new. Jake and the service team did a great job and I thank Nissan and Carriage for having such quality personnel!

I have bought 4 cars now and they always work hard to get you a good deal! Logan is great and helped me alot with all my questions. They are always so friendly

An oi[ change, brake fluid flush, and check up was performed. They just forgot to fill the window wash liquid . An d I guess the vacuuming of the front floor is no longer part of the service.I do truly appreciate the ride to shopping while my car is being serviced.

Needed new transmission and torque converter for my Juke. Carriage Nissan got it done in a week. Great crew, gave the price up front.

The service tech assigned to our car did a phenomenal job keeping us updated. The mechanics first performed a recall and then located the source of our problems. We were quoted a price for repairs, and then we had to decide if we were willing to pay that much to get them done. Fortunately for us, we chatted with an acquaintance who mentioned our repairs should have been covered under warranty. We discussed this with our tech, and he confirmed all repairs were covered, along with the use of a rental car. We were quite bothered that Nissan could find all recalls associated with our car but couldnt find its extended warranty information. Thats the only reason for the deduction of a star. So, within two weeks, they took care of all of our issues and sent us on our way. Overall, it was a pleasant experience.

This place is usually good. Some of the people are kind. I usually have a good experience although this time I spent nearly four hours for them to tell me that my wheel bearing was bad and that they would have to order the part and gave me a rental. The wheel bearing was not covered on my power train warranty. I don’t know how we could have affected it to cause the condition? One tire had a screw in it which we knew the air pressure was low to begin with. I ordered two tires to keep them even. $655 and a day later, I went home with the car.Like I said in the beginning the service is usually good. Maybe better next time?

I brought my car in to get routine maintenance and the staff was friendly and professional. The work was going to take about an hour so they offered to give me a ride home and pick me up. I highly recommend them to anyone.

My experience with Carriage has always been with professionalism. To all that attended with me, I was treated with respect. Nothing negative to announce .

This is my fourth Nissan from Carriage Nissan and all of my experiences with Carriage Nissan in Gainesville, GA have been wonderful including their service dept and their body shop. They are a first class dealership and truly a pleasure to work with.They have always given me top notch customer service and my recent lease on 7/24/21 was a very wonderful experience.Everyone there was a pleasure to work with.

I arrived at Carriage Nissan on Wednesday July 26 at about 10:30 and was greeted by Kyle Nielsen . Kyle asked how he could help us and we told him we were looking for small pickup. He took us out to look at his inventory and we found a 2021 Nissan Frontier s. He showed us the features and had us take a test ride. We went back inside and negotiated a fair price. After a day thinking it over we returned purchase the Truck. He did a great job and never pressured us. We then sat with Rafil who did all the paperwork. He also made it a pleasant experience. Christopher Stanford Sales Manager then introduced himself and asked if we had any issues or questions and also tried to be helpful. Lastly we were introduced to the service manager Mike who our first service appointment and asked if we had any questions. Lastly Kyle went over truck us filled with gas and left with truck. We pleased and very satisfied with everyone’s help.

Keith and all the people there were really good really appreciate all their help. You need a car I recommend you go check them out.

I appreciate the excellent service I always receive at Carriage Nissan. Jake, the Service Advisor who most recently cared for the service of my vehicle, was friendly and professional. His care was much appreciated.

EXCELLENT work and service EVERY time! Estimates are accurate and Bruce is great with communication throughout the process.Great team here! Thanks guys!

Juan C. Was a great salesman!!! He listened to my wants and needs and matched me with the perfect vehicle. The finance team helped find a bank and the process was seamless from start to finish. The service department made the car beautiful and my delivery specialist was very knowledgeable when he shared information on my new car!!!! I will definitely recommend this dealership to family, friends and co -workers!!! They made me feel like I was family!!!

Very friendly and knowledgeable salesman. Not pushy. Will refer friends to him for sure. Go see Juan there!!

Worked with Jamie and she was great. She was respectful and did not pressure me. Carriage Nissan was not bad as a dealership.

We had an excellent experience with our salesperson, Juan C Cavazos. He was extremely patient with us and helped us get what we wanted at the payment that we wanted!!

If you are in the market for a vehicle, Carriage Nissan in Gainesville is the place to go. My sales representative Mike Peters was AMAZING!!!! I couldnt ask for a more relaxing, funny, attentive, knowledgeable representative. Mike made this stressful experience so painless. He is the nicest person I have ever met at a car dealership and really in customer service in general. Werner Guevara the sales manager is REMARKABLE!!! He made sure I had everything I needed, discussed in detail the paperwork and financing options. I feel this staff was handpicked, because they are all so great!!!! Werner & Mike, from the bottom of my heart- Thank you!!!!! I dont write reviews often, but I really want people to know how amazing the staff is at Carriage. Go see them!!!! Car buying made easy!!!

I came to know about this dealer about Costo Auto program. The car buying experience was very smooth and did not have any pressure. They gave me sufficient time and the process was very quick.

Great job from the Service department at Carriage Nissan! I was in and out with no problems. Jake was a huge help and really did a great job advising me in on what I needed to get my vehicle in top shape! I was also very impressed with Ryan’s work. I WILL be recommending this group for anyone looking for a great experience in having their vehicle serviced! Top notch!

Thanks so very much for the service Michael Chamorro gave us on our 2002 Maxims. Our airbags had been recalled and we came in for that.reason. Michael offered us an oil change which we needed but also did the complimentary multi point inspection. We were a little concerned about our tire pressure and he double checked that for us. The return trip over Blood Mtn was much smoother and our airbags were replaced. Michael did a great job and it was done professionally and quickly Glad you have such nice young men working for you!

The Carriage Nissan service department is my go to place for regular maintenance service on my Pathefinder. The team in the garage are very courteous and genuine. Since I only use their services, all my information is saved in the system and literally takes 2 minutes to drop the car off. I personally drop off the car and allow them to get my car services done throughout the day. They are very accommodating on days that I need quicker turnaround, but also, on occasion they have kept my car overnight when I couldn’t get back to it in the same day. I recommend them for any services needs.

I’m really happy with the service here. John was a lot of help, he’s a very nice and funny guy. This was my first car and I was a little bit hesitant about doing all of this by myself. I felt very comfortable and cared for through out the whole process. I could tell they all had my best interest in mind. All the guys that helped me were very welcoming. I definitely recommend them for first time buyers! Great experience!

WARNING!!! Do not do business with this dealership. First when I bought my car in 2017, I dropped it over night at the drop area for an oil change. My car had less than a Thousand miles on it. While my car was at the dealership the service mechanic decided to take it on a 25 mile joy ride. Later on in my ownership a service writer yells at me across the service drop off area in front of other customers and wants to know why I gave him a bad review. Now fast forward I sold my car that I purchased from CARRIAGE NISSAN. I returned to the dealership to get a refund for the GAP insurance and Wheel insurance that I purchased when I bought the car. I have called many times questioning where my money is and In this process they have not returned any of my calls This is the most unprofessional place you could do business. If i could post with no stars I would.

Sam Brickhouse is my service advisor. She is very knowledgeable and good at explaining problems. She has wonderful customer service skills as well...

Best Service Ive ever had on my vehicle. The Advisors seem very kind and knowledgeable. Would absolutely come back for any other service I need. For 49.95 for a full synthetic oil change its pretty affordable. I pay more at walmart to have inexperienced noobs do an oil change on my car. Well worth the experience.

Said theyd fix the charge station, but didnt! Its been down for almost two months. Every time we check, it has an error. Theyre super rude as well.Update: sure, Ill GLADLY update to accurately reflect your attitude! Thanks for gaslighting on top of the awful experience! Will be sure to pass that on to customer support when we call them tomorrow!!We were told it was fixed, went to charge, and it was still busted. Now youre saying theres parts needed and youre guilt tripping, claiming its cause of covid? You really want to lie? Or would you like to try again? Cause weve already filed one complaint prior to being told it was fixed. Im SURE nissan is going to love the way youve handled this.

Car was in the shop longer than I would’ve liked, but I was given accurate wait times and incredible customer service. Michael did a great a job, I’d come back.

Great service. Very knowledgeable and friendly advisors. Highly recommend Carriage Nissan.

Like always, Carriage Nissan and Jake Law provide excellent customer service, competitive prices and convenient location!

Service Advisor was not at all helpful. I purchased my car at Carriage and have always serviced there as well and been very happy in the past. Did not wash and vacuum this time. When I asked why he just said we are not doing that now. Very disappointing.

My husband brought the car in for servicing. He tells me the service advisor, Samantha, was very professional, helpful and friendly. The dealership took him in immediately...even though he got there 15 minutes early. Thank you!

Bruce Fields from the collision center was the sweetest, most helpful and informative throughout my repair process! And when I got my car back not only were the repairs perfectly done but my car was cleaned and detailed. Not having my car for a while was not fun but the people at Nissan made the process as painless as possible.

Absolutely respectful and understanding of what we wanted and not wanted. We appreciated our questions being answered about the features of the car and techy stuff. Thank you to Kyle and everyone else that was super helpful!

See Michael Peters for professional, honest and excellent customer service. He patiently worked to get us the best deal possible. Never felt rushed or pressured by anyone on their team. Everyone that we can in contact with took the time to acknowledge us and asked if we were being helped. Thank you Michael and Carriage Nissan! - Anna and David

Juan was our salesman. He was very thorough helpful answered all of our questions. I will definitely recommend him to family and friends. Great customer service!

Not happy with the service at all.Initially, I was not happy with the service, however I would like to thank Mr. Glenn and the service team for being willing to make it right and moving expeditiously. Customer service is very important and I felt that it is something that this team values. Thank you Carriage Nissan Service and parts team.

Great and really friendly employees who have a heart to go beyond just a job, but really help you make the right choice and make a great deal! THANK YOU AT NISSAN CARRIAGE FOR MAKING MY EXPERIENCE OF BUYING A CAR A HAPPY ONE. THANK YOU AGAIN!

From start to finish, I give a 5 star rating. Tray and Scott were AWESOME. Scott was thorough with showing me all the features of my car. Everything was finalized in a short amount of time. Highly recommend Carriage Nissan!

I was sold a verified lemon with a branded title and was told it was a newer vehicle still under warranty. No mention of the Branded Title ever!! I didnt find out the truth about the vehicle until I tried to trade it and got zero for my trade! I asked for them to make it right but as I suspected, they would not!

This is the 4th car I have purchased from Carriage Nissan. The customer service is magnificent and the experience was amazing that’s the reason I keep coming back. The sales team and finance team goes above and beyond to make sure you’re satisfied with and to make your buying experience smooth.

We scheduled our Murano in for AnalysisTech of noise in Engine area. Tech found after driving and inspection that the right wheel bearing is failing. “Excellent Service” Repair will be performed at Dealership.

I usually go to another dealership but Carriage Nissan was closer so I decided to go there. I am glad I did, Jake Law is super pleasant and I had a good experience. Thank you, Jake.

Everyone was very friendly and Juan helped me find a great car within my budget

Great overall experience. Ask for sales consultant, David. Hell go the extra mile for you.

Carriage Nissan service department is the best! I scheduled my service online & when I arrived for my vehicle repair I was in and out in less than an hour! I highly recommend going to Carriage Nissan for vehicle service or your next purchase!

Quick fast and to the point no bull great experience. David met all expectations.

My service agent was very attentive to my service needs. I really appreciated that this morning.

Always have a pleasant experience here . Great knowledgeable service advisors and friendly staff . Never had any issues with completed service on vehicle. Good dealership over all .

Quick in, even though I was early for the appointment. Work was finished about the time the quoted. Friendly service techs.

Jake in the service department is wonderful. I always have exceptional service at Carriage in Gainesville, GA. They have a shuttle that takes me to and from work since I work within a couple miles of the dealership. I cant tell you how helpful that is. They also wash my car every time I have service. I love Carriage! I have never received service like this from other area dealerships. Its so refreshing. My husband is jealous!

They took care of my battery in a timely fashion

Mike was great. Very professional and was nice to talk to. Everyone was very welcoming and Jennifer is amazing. She was Super sweet and helped me out a lot. Loved the atmosphere as well.

This was the second major service I had with Carriage Nissan.. they are amazing! Jake Law was my service tech and he was professional, communicative and always friendly. They did what they said they would do in the time frame given! Best Nissan dealership in Georgia! I highly recommend!

The service staff was very helpful and thoughtful. Service was quick and knowledgeable about needed to be done.Waiting area was clean and safe.Thank you for your service.

Had a pleasant experience at Carriage Nissan on my very first big purchase ever and Scott Parker was excellent and had amazing customer service. Highly recommend you ask for Scott. He went through everything regarding my purchase and my budget and went into detail on the cars specs. Would highly recommend!

The customer service here is excellent. Our salesman, John, was friendly and personable, as well as helpful with the car buying process. As a first time car buyer, I was extremely nervous, but the no pressure atmosphere and the customer service made me feel like I was in good hands. The financing department was also helpful and friendly! I absolutely recommend Carriage Nissan and John Steelman for your next car purchase!

Super friendly an very helpful. One of the more professional car dealerships Ive been to.

It was very nice to meet Brandon Biola and Erin Clark, they went out of their way to assist in any way possible. The purchase was smooth and quick. Everything they offer, they gave. Brandon said to me that he would give me the best offer around and I checked 2 additional dealers just to see if it was true, it was and I appreciate that he let me think about the deal without him overwhelming me with calls. When I was ready to proceed, he was there for me. Erin was very knowledgeable of the vehicle and made me feel like I was talking to a good friend, never rushing just to finish. I am very happy with their service and never thought that buying a new car would be so easy until now.Thank you

One of the best experience I have ever had at a dealership was weak Carriage Nissan I recommend all to go to see them there I work there when they first came to town many years ago the service has not changed they are steel good salesman and quality people that work at Carriage Nissan and Gainesville though and get the pleasure for yourself

Very quick oil and filter change plus tire rotation. In and out in 30 mins. :)

We worked with Marc Taylor. Absolutely, hands down go to Marc Taylor! He made our first car buying experience so easy and so stress-free! Not pushy or condescending by any means. If you go here, ask for Marc!! You will not regret it!

Carriage Nissan is awesome. John was awesome! He was very welcoming and inviting. He worked with me and answered all questions that I had. I HIGHLY recommend working with John at Carriage Nissan of Gainesville!

I was called by Scott Parker the sales person and I had an appointment for Friday but he was off. So I was on my way there on Saturday morning which was also agreed on however once I got there he was occupied and couldn’t help me at all. I worked with Jamie she was great and did all the work she should make all the money on the sale

We are very happy with the work performed by Carriage Nissan Collision.They worked tirelessly to source parts for our damaged brand new 2021 Envision, and kept us in the loop the entire time. All in all, a very good experience.

Great service, nice people to do business with.

Jake is the best service advisor over there. Go check him out

I worked with Erin buying a new used car and she was great. Very knowledgeable and I am not an easy person to deal with when choosing, buying and committing to a deal. Wonderful sales person and she did a great job. I recommend this dealership to anyone looking for a new or used car and I’m glad since I drove two + hours to get there. Thanks again Erin

I was there for about an hour to get my oil changed. The person who waited on me was very nice, professional, explained things well. No problems with that. However, as I was checking my car in, a gentlemen, who I assume was a supervisor, was in his office with the door open and was talking very loud. He was having a conversation with an employee who decided not to show up for work and evidently this was an issue because the supervisor fired this person over the phone. I know that’s a conversation that has to be had and that’s fine, but it doesn’t need to be in ear shot of customers, especially when the supervisor says F*** you and hangs up the phone for us all to hear. Very unprofessional. He did apologize to me.

Logan Evans & his manager were great very friendly & did a great job

Service department got my part in and repaired my car two days faster than promised.Much appreciated.

Juan Carlos Cavazos and Matt Riley were great!

If I could give 50 stars I would. Highly recommend them. Cody and his team did everything they could to help My husband and I get what we needed all within my budget. Very happy with them, their effort, and honesty. Cody was our salesman and he was great. very up front about it all, listened to my situation, my concerns, etc. THEY WERE ALL SO GREAT

I had a great experience at Carriage Nissan. I will be honest and say I was a little reluctant with some of the reviews I saw online. You know everything place has a few bad reviews. But between the manager Chris and Jeffrey. I couldn’t be happier with how everything worked out.

Juan Cabazon is an excellent sales person! AND to think I almost did not pull inthe Carriage Nissan parking lot.Juan listened about my needs and made everything about my purchase of my 2021 Platinum Rogue wonderful. I felt completely at ease with Juan as well as Carriage Nissan. Please consider Juan with your next automobile purchase. You will be surprised AND happy!

Went in for oil change and tire rotation everything was done to my liking and in a timely manner.

Samantha was courteous and professional. Car was ready in the time frame told to me.

Super friendly. Replaced a transmission in one day. A single day. By far the best dealership I’ve ever worked with. Even had the car cleaned in that time. It was a warranty repair and cost me only a day of downtime. Thank you

Ive been recommending yall since I left the dealership with this beauty. Thank yall so much. I am a VERY satisfied customer.

Shout out to Carlos at Nissan on browns bridge! I walked in said I wanted a 3 row vehicle that’s not a van and he Gwen above and beyond from making my family feel like family all the way to setting me up for my next oil change and learning how to use the Nissan app thank you so much I am so glad we are now a part of the Nissan family!!!!! 😁

60,000 mile scheduled service was completed ahead of my anticipated wait time. Tyler was very informative, professional and pleasant to work with. Thank you Tyler and Carriage Nissan.

Took me in a day earlier than my appointment which I thought would be good but I had to wait 2 hours for a oil change. Next time Ill keep my appointment and hope I wont have to wait so long

Quick & easy! Service within thirty minutes! Totally pkeased!

Just purchased my first car. Juan and the other staff members were very patient with me. The process seemed daunting at first, but this dealership provided me a smooth transition. I am very satisfied with my purchase. Highly recommend.

Taking my 2020 Frontier SV in for 5000 mile Oil change filter and check up arrived a couple minutes late sorry about that. But drove into the service bayAnd a nice young lady Sam Brickhouse took care of me right away she was very nice and explained everything in detail before we got things going. Service took about and hour or so which wasnt bad at all. After the guys were done with my truck Sam came got me and my wife from there waiting area and gave me a mobile status report show everything done to my truck and explained how it would work for later inspections and services. I appreciate her being so professional and going through everything with me.Big Thank You to Sam! Hope to do business with you in the future! Thanks Billy Oliver