Very busy location at times. A reservation in ADVANCE is highly recommended. Be clear on the payment options and what you will need to bring.

I called to check on the confirmation of my reservation. I was placed on a 20 minute plus hold. Not to forget the time that it took for them to actually answer the phone. I simply had to hang up.I dont know what happened to Enterprise during 2020-21 but customer service and just service in general has gone way down at the local branch level. This pandemic gave every company an opportunity to refresh and revamp revamp their strategy and their position in the market. I cant say that Enterprise has effectively used this opportunity.I have never been so unsatisfied with this company. I many have other instances or situations but this has become ridiculous and I finally decided to post something.To be such a large corporation whos tag line is running a family business in a coporate world, its just something I dont see.Please bring back customer service. There is a disconnect between management/corporate and employees and it shows.

I recently got into a fender bender and had to use a rental car for life. Tanya at this location is the best! She even offered to bring back to the mechanic after such an horrible ordeal with my car. Unfortunately, Her manager said no. She should definitely be in charge. All of my stars are for Tanya

Feast service good prices variety of cars available

We waited patiently for our vehicle to come at a different location. No problem. I Had other plans and i understand it can get busy, but we were given a car that says No smoking and smelled like cat litter and cigarettes.We didnt take it, even after the long wait.So, we were given another car.The car that was given to us needs oil and maintenance.The woman helping us Brianna was very sweet, provided wonderful customer service, and Id recommend her to help anyone. Sorry that you have to work with intrusive employees.Thank you for your help. Hope you found a better company that treats the cars and customers good!I wouldnt use this company again personally.

Good service good price

NASTY PEOPLE!! Didnt even get to go down to the location, they called me to clarify some details about my reservation and THE ATTITUDE I got from them!! Disgusting!!! DO NOT GO HERE!!!

Very friendly staffs, but wasnt too thrilled when they wanted additional $50+ from a Chevy Cruze to a Nissan Juke? That would put the Juke at ~$90/day?Great experience overall.

Very horrible cars. Never have any Selection of any cars @ all. The worst 😫😪😩😞😕

Corporate employees please be aware of this location manager in this location is unprofessional and he is not aware of corporate discount he was asking for a business credit card to rent a vehicle i tried to explain him that corporates doesn’t provide business credit card for their employees but he still resisted to give me vehicle

Nice,friendly and helpful. Above all good sales personnel and associates.

Very polite and professional. Would definitely recommend

I am a customer of Enterprise (Main St. Freeport NY ) location. Staff is courteous and friendly. I have used them several times and never disappointed. Cars are clean, and usually a good selection.

This enterprise gave us nothing but problems just trying to rent a car. Never dealt with horrible customer service in my life till I came here. It’s my boyfriends birthday and we have to get a cake at 2. Been at the enterprise since 11:30AM. I don’t recommend coming here at all. I even let out my frustration and it takes a lot for me to get frustrated.

Very professional knowledgeable in and out great experience I’ll be back

AWESOME experience. I was involved in a collision at no fault so I was already frustrated that I had no car. Amir was fantastic accommodating and very friendly. He upgraded me at no cost and made the process simple easy and painless. Thank you!!!!

They are the best, Amir the manger is the great! He is very helpful and a all around nice guy. I have been there for car accidents or just renting for vacation. He make the process very easy! That whole branch is great. Keep up the great work!

Hands down the best car rental branch I have ever been to. The manager and staff are phenomenal. My experience is 5 stars.I watched them deal with a couple of customers who were having difficulties renting. I was waiting for things to go south but they were so accommodating and kept everything under control with great customer service.Enterprise is extremely lucky to have assets like this crew onboard.

Quick and fast service.

Excellent customer service from all three employees that I came in contact with. The young man that picked me up from home was very polite, and so was the lady that placed me in the rental. The gentleman that did the checkout when I returned the vehicle was also very courteous and pleasant. Awesome, quick, and efficient service all around.

ALL of the staff at Freeport Enterprise rentals are extremely professional, helpful and friendly. We have had a very good experience working with them during our week-long vacation visiting family in New York, as the staff at enterprise has been very accommodating in helping us get the vehicles we needed especially when we had changing schedules.

Amira, at main st, Freeport, NY, very rude..! was unable explain exactly what was going on with my account.. I think, people should be knowledgeable about what they do.. not just do things because it’s feels good to do it; thus inconveniencing the costumer.

The service was excellent. Pick and drop off were quick. I even had a discrepancy with a portion of my bill and they took care of it right then and there. Oh I have to rent a car again, I will absolutely go back there. I highly recommend it to anyone.

Great experience this past weekend renting a truck from this location. I have been a loyal Enterprise customer for a long time but this was my first time using the Freeport location and it was one of the best. The staff was super friendly and professional - both check in and return experience were great. I was treated very well and everything went smoothly and quickly. Highly recommend this rental office.

Great experience Amir was very helpful and nice!! Will be going back Great customer service, the whole staff is wonderful!

Amir and Brianna. You guys work hard. Amir great round the clock energy.

We always rent from this chain.Good cars, good people. Great service, convenient locations.

Great customer service

The staff and service was excellent. The guy that attended us was funny and easy to talk to. The mini van I rented was great. I cant wait to plan another road trip, and go back to this place to rent a car again.

Awesome customer service at this location !! Amir is awesome always giving me the best deals and service whenever deal with him !!!

Will NEVER use this company again! (and I will inform my family who does use you-- NEVER TO AGAIN)They apparently did a reversal of the 250$ I left for a rental. Never received it and Enterprise is saying I did ( called the bank no record of this ever happening) - Tiffany the sales clerk who is beyond rude there asked me so where is your money? In limbo? as a paying customer that is something your client doesnt want to hear - and you as a business should be trying to make the situation right not saying i will get back to you by the end of the day - STILL didnt hear from them for another 4 days. I called today and he situation is still not resolved and she still has not contacted me me back either. ***0 stars*** you guys

BEWARE!!!! Worst place to rent a car from. Never had such a bad experience. Manager Amir doesn’t deserve to be the manager of this place as he has no customer service skills and doesn’t know how to treat his clients.They mislead you from the beginning to the end of the process and will deceive you in getting you to pay more than what they originally tell you. Not the best way to run a business.!!! I have used other locations and they are very helpful, the problem with this location is not the company but the people they have running it.

BEWARE!!!! Worst place to rent a car from. Never had such a bad experience two days in a row with this place. Manager Amir doesn’t deserve to be the manager of this place as he has no customer service skills and doesn’t know how to treat his clients. They mislead you from the beginning to the end of the process and will deceive you in getting you to pay more than what they originally tell you. Not the best way to run a business and I am shocked that this is a huge company with no standards at all. You do not even deserve to get any stars!!!

Amir the manager and Tiffany the assistant manager run a very professional office.I always have a 10 + experience when I rent a car from them.

They have very expensive rates. I prefer another enterprise location. Because each location have different rates. I will never rent from this location. They think only the place for car renting place.

Excellent service.Jerry and Ameer (Branch Mngr) areOutstanding with their customer skills. Please keep up the excellent work!

I was given a free car upgrade by the Branch Manager Amir for the Labor Day Holiday! He was very professional and kind. The customer experience was awesome and I will definitely be returning again.

I had a wonderful experience at this Enterprise office. The personnel were wonderful. The management here was outstanding. I will recommend this office to others.

In this place they make you feel nice when you come in, but they are money hungry. First they try to make me use their insurance by force and I have to argue with the guy and when I return the car they over charge me, I dont recomend this place.

No rating, site sent me to a closed location. :(

Great service. Staff is very accommodating and polite!! Everyone and everything was wonderful! I will definitely use them again.

Great Staff.Joshua is the Man

Always used Enterprise never had a bad car Professional Service thank you

Sales person was super helpful, overall good experience.

A bit of a wait, but I ended up with a great car at a great price! Staff is always polite, courteous and professional.

Great customer service. Amir takes pride in what he does. They went above and beyond for me.

The associate was very attentive and courteous. Although I would have appreciated if I were told that they have locations that do accommodate on a Sunday.

Really good service, very nice staff and good price

Hi everyone. I want to explain what is wrong with this business and why you find so many complains about people being extra charged, double charged, cases of upsale, etc at Hempstead location and other Franchise locations, and why those people, and maybe you can’t have your money back even after contacting the corporation Franchise seller.I also noticed that many people complain about similar amount of money being owned by 310 Main street Hempstead location particularly. It is about 270 dollars. looks like NJs owner of Franchise is short certain amount monthly to keep business profitable, because of with such terrible quality of both cars I was given there, that is obvious that they cant compete with others, so they, and it is not only case with this business, but many other types of businesses in provinces, who due to lack of income develops strategies to rob people!I am one of the people who was deceived on insurance claim rental for 30 days at 310 main street Hempstead location. I encounter a road scam in Hempstead conducted by group of people from Medina’s Finest Autobody, who at that moment looked as just helpful and responsible people who after being guilty in a road accident had their fault admitted, and rented for me a car. Few days later though, I had to call police to take my car away from their parking lot to another repair shop in NYC, car that they kept as a ransom. (That business has been under law suits and all governmental organizations punishments since then, and is facing revocation of license and prison for offenders). But, on July 13 of 2018 i didn’t know anything yet, and had a car rented by Medina, at this location, and of course had damage waiver, since those people pay. Few days later, after calling police on Medina, I had to switch to my insurance rental, and rented at the same Enterprise location, as it is just few blocks away from those peps auto body shop. When I was conduction a rental, I asked to make sure I pay nothing out of the packet and we had chosen a car under 50$ a day.30 days passed, I returned a car in NYC where I live, had 1 day of extra, and charge of 278.69 of DAMAGE WAIVER that they not supposed to include. I of course checked a rental agreement on July 18, when i had a second rental, but it was blank.I called costumer support many times and after first time it looked like there was a pending refund on my bank account, but then it disappeared. I called again and again along 4 months and was fed by answers like someone will contact you in 5 business days; There is no such thing in our policy that guaranties to you any responses in 5 business days - supervisor on second time replied; i asked – so, how long? - okay, in 30 days. No one has called me back to conduct investigation at any of my efforts.Moreover, after 5 months of unsuccessful efforts to receive a refund or at least a return call from Costumer Service of Enterprise corp, i came to the location to try to negotiate at least 50/50 of overcharge, and i was greeted with threats. That time I was in the town often due road scam courts and Sheriffs office, and I came second time to take a picture of Certificate of Authority that any consumer has right to have access to. Dominic Andreno, location manager, who wasn’t in the room at the moment I came in, called me back with a THREAT that is recorded. I was told you came in and took pictures of documents? It is private property and I will report to police for trespassing. Well, being intellectually un-developed, as many of small business related people in this town, Andreno forgot that such threat is going to work against him in the court.EVERYONE who has encountered this issue with this location or in general, please find me on Facebook.I have plenty of free time and have dedicated this year to punish any kind of small town STRATEGIESTS of unlawful and unfriendly practices. I am lunching the process with BBB, С Affairs, DMV who has power to revoke the license, Court. All organizations will have it on file.

My family and I have used this location a few times throughout the last couple of years. So far the service there has been great! They always have a car available to me when I need it. They do sometimes try to push certain promotions and upgrades, however that is something Im never interested in so they dont have the opportunity to scam me into anything. The only issue I do have at this location is the wait time. You reserve a car to be picked up at 1pm, but you wont leave the lot until 2pm. My advice is to arrive about 1/2 hour to an hour earlier than pick up to get through all that paperwork and preparation for the car. Other than that, this location has done my family and I justice!

I was picked up from the Auto Body shop I was fixing my car at. I get to the place, waiting there for half an hour, the lady finally calls me. She asks for the ID. She asked me questions with the worst attitude ever, as if she was paying me. Any way, Amir then took over and Called the insurance company which they didn’t answer, he told me to keep calling them until they answered. He also became rude when I sterted asking questions, asking me what I wanted to do. I asked him a specific question since he told me I will have to pay for the rental out of pocket for now. I asked him if I get that reservation number, will I have to pay anything out of pocket, he answers No. 3 days later I get the reservation number. I called him with it and he told me that they are not covering for the car I currently have, I told him I will return it and get a smaller one. I go on my lunch break, I wait there for half an hour before he tells me that I will have to pay for the FIVE days I had the car and after that, the insurance company will pay. He also decided to let me use the same car which is confusing considering the fact that he said the insurance is not paing fully for it. So I waste my time and effort just to get back with same car. So now I’m confused, he first told me no, and now he tells me I have to pay. I decided to solve the problem with the insurance company, they told me to supply a recipt for the five days I had the car so they can pay me back. I call Amir, and he said that I can’t get one until I return the car or I will have to get a different contract and wait there for 2 hours, that’s literally what he said. Now I started questioning why is it so hard to get a recipt for the 5 days I’m paying, which I already put 350 deposit for. He said, listen, you will get a recipt when u return MY car and hangs the phone.

Very professional and extremely courteous 👍👍👍 Not only did they picked me up but after delivering the car (on time) They dropped me off (wow) 🚗💨

Staff is awesome, super professional, cars always clean, thank you guys!!

Dont like this company esp the guy with weird looking hair at first they try to over charge me because idk if Im young female and dont much about cars yet when I insurance send me to them cause i had accident. Then I left few items in the car and they told me its in lost an found I couldnt get to go back for them same time because I am so busy with work when I do get to go back for my stuff they going to tell me they donate my stuff now I dont have a problem with donating stuff but why is that when I first call about my stuff why yall didnt tell me that in first phone call that very slack and disrespectful to me telling me after 30 days they give them away but they didnt tell me that over the phone at all and I just feel like that guy at front is rude and obnoxious

Excellent customer service and one of the most cleanest branches on long island. This is the only branch that i deal with, Lauren and Gus are just the Best!

Great crew there was kinda busy place truck wasnt ready had to find one but didnt have to wait to,to long was able to find what I needed nice brand new truck no issues .....

Very lovely people inside happy spirits and I love the Fret house chapter going on at that location

Excellent service, great staff!! Thumbs up to janille.

Wonderful staff. Great choices of vehicles.

You could not find a more helpful crewThey are always a pleasure to work with.

I was involved in a MVA and GEICO had arranged to put me in a rental from Enterprise-Freeport,NY. My overall experience at this location would be 5 stars.They came and picked me up. Had all the paperwork completed,explained a few things and I signed and left with my vehicle in less than 10 minutes.The location is a busy storefront, and a small office space but the guys in there know how to multi task and keep things moving.Thank you Enterprise, for a great experience and keeping youre customer’s happy and doing the right thing. Will definetely recommend this establishment to others that are looking for a 5 star experience.-RegardsJohn JohnSatisfied Customer

Great deal at Fll airport, easy check out, no hassle, easy return & great staff.

The customer service was really good. Everyone was friendly and eager to help.

Needed to rent a car for 1 day the gentlemen at Enterpeise were very helpfu and polite. They were on time picking me up and went outvof their way to drive me home tge following day. Would recommend Enterprise to everyonr

Good customer service and easy process to get a car.

I would like to take the time out to say that the service at the Freeport, NY location is the WORST customer service I have EVER encountered . They are a group of lying, manipulative, money hungry employees who will say anything to customers to get them into their store and to get their money. I spent the better half of an afternoon calling local car rental dealerships so that I could rent a two door sports car for the week. All of them told me that they didnt have such a car until I contacted the freeport location. The man on the phone was initially friendly and told me that they had what I wanted, and indeed had a challenger on the lot for me to rent. I sent my client to go pick up the car. Mind you, the man is going out of his way to do this and is pressed for time but made the effort to go. Come to find out the employee LIED. There was NO CHALLANGER let alone any two doors on the lot. Now I was stuck with no transportation, being that it was 6 oclock already and all dealerships tend to close around that time and EXTREMELY AGITATED. Of course those lying money hungry people tried to get me another car and tried to brush me off like I was the one lying. As if no one told me anything in the first place. They were very dismissive and did not care about the fact that I was clearly upset about the situation. I would not recommend this place to any decent person I know.

Great service, great prices, very good staff

I am writing this review because this location mislead me into a multiple day charge when I only used the car one day for a one way rental to Milford Massachusetts. Per our agreement I was to pick up te car last Friday July 24 and drop it off by 4pm July 25 in Milford mass and I did. They claim becasue Milford was closed until that next mondy that I had to be charged for an additional 2 days. Why did you say that it was fine to drop it off there hen if we agreed to a one way one day rental there? You mislead me and lied to me and your customer advice is horrible. I have called 6 times and Lauren said she would fix it and refund me my money 3 days ago and nothing has happened and shes always out of the office when I call back. Do not use this location they will try and scam you by not giving you all the information and mislead you to increase their profits. Not cool. And I as only renting so I could get my niece home after her dad had emergency surgery. Nice.

This is the worst of them all. They can fk them selves. Over priced . No good. U need or want a specific veichle?... No ... its not available ... they barely have a choice. U can drive off in the tin can in the corner that no one wants. Drop off was a hassle. $ No easypass available. The veichle had issues. I Needed to take it to the shop on my time. It was not good. (~>__

I rented a car from this location I had a really really good experience with jarret goldbard was the guy that I did all the paper work it was hes first day on the job I think he did perfect Im 20 years old and amir work out a price that I could pay jarret amir and aysha are the best I would defenetly rent a car there again

2 weeks ago I returned a rental at the Freeport location I forgot my clothes inside of the car they stole my clothes, anywhere they have black peoples it’s a problem

Great staff, great prices and great cars, now thats hard to beat.

I always return to Enterprise. They are polite and fast and I find their cars and service excellent

Very friendly and helpful staff. Ameer and Dominic are *****

Staff is ok. Prices are ridiculous

Waited two hours do my car. Bc they didnt have one available for my age group.

Long wait and had to ask someone about the car instead of getting an explanation offered

Ive been a member for a long timeand this was the first time I felt unappreciated as member. I was so annoyed that I cancelled my membership.

Their customer service is second to none!

Amazing and excellent customer service there!

Excellent Service; Every Time.

Amir!! You are awesome! Thank you!

Short staffed this weekend but the service was still great. Id come again.

Amazing staff and customer service.

Too much confusion and car not ready. had 9:00 Am pickup and was there until after 10:00 .

Car was in very good condition, I had to get picked up to get to the store, the driver was on time. when we got to the store everything was ready for me to go.Glad I used Enterprise of Freeport NY

Good, quick service when I needed it!

Mariam was very helpful

Great customer service.

Great service

Very nice and helpful people

Nice service

Always accommodating and professional.

Competitive rates.

Great staff

Assistant Manager is always on his A game.

Ok thus far

Customer service sucks!

Great service

Very busy place