Rude and disrespectful staff. Mandating people out of their building regardless of reasoning. We’re not helpful outside of their corporate app standards. Not all drivers have access or capability. Management failed to address this at the time of arrival. This branch along with other Copart facilities will be black listed to due negligence in business conduct and etiquette.

Everything you ever wanted or can imagine I love this place and super friendly staff

Poor customer service. Need to clean house, they are very rude and lie about there positions wouldn’t suggest anyone to deal with this location. My dog treats people better

Theyve really got to give the Covid a break. Dont enter the building. Scan the Q-code on the door, download THEIR app, go back to your vehicle, sign in, wait forever for them to page you to come in, masks on..... Dont waste your time if you can help it!! Not worth the hassle!!

Im trying to learn the App, the folks at Copart are so helpful! Look forward to working with you!

5hrs to pickup 1 car. Couldnt even pick up my car at iaai.ran out of time.now I have to make another 5hr round trip to iaai which could have been avoided had I know they were this slow.

Used transport ap to make appointment came early 15 mins before marked as arrive no car comes out waited over 1 hour now they say I have to come inside even though I cannot accept documentation…stand outside in rain for 30 minutes waiting to get inside office now they call me and say I can go back to my truck as title is pending and keys are in car!!!! What was point of telling me I have to come inside and not even let me in and then send me back to my truck I wasted about 2hrs here never have this problem with any other location EVER Things Has To Change 👎🏾!!!!! It’s Not 5:22PM how is this even possible to not have me gone by now I still haven’t received the car and office is closed and loader said he can’t check because he not doing pull outs now it’s going to be going on 3hrs for a 3:30appt that I arrive 15 mins early for this is a joke

Very awful service, the worst copart Ive seen. Ive been here for over 4hrs and counting. Only one forklift is serving over 50 people.

I pick up vehicles from this location for customers on the regular... service is good... they have a great staff...I always have my buyer numbers ready to go 😁

I am a member of Copart and I have purchased more than 900 cars and I am happy in doing business with COPARTI did not get any problems through dealing with them from 4 years to today*****Together, my sincere greetings to youa company /AL-FAHD TOP CARS FOR IMPORTING

HelpAmerica Inc. purchased a vehicle online from Copart Fredericksburg Virginia and the staff was friendly and provided clear instructions, timeframes for services, and even had my vehicle wrapped before transportation from facility. I was even given the opportunity to inspect the vehicle. Quick and easy process and I will definitely do business with them again. Thanks to the Manager and Staff at Copart Fredericksburg Virginia, Excellent Service.

Office staff very rude and unprofessional. Will not help you if you need something.

The worst customer service ever no respect make you wait for ever and they are just standing there talking to each other 5 employees sitting there on the counter for nothing just spending time I will never deal with them again.

Its a perfect yard to buy vehicles, officials were so friendly and services are top notch.

Horrible service, ladies always with bad attitude, poor and slow service, they do not care about drivers, they take for ever to call you and if you do not pick up the phone, they wont try to call you again, the employees are very disrespectful, a super bad experience.

Not organize!!! Don’t care about customer time

Poor and slow service. Not enough forklifts operators to get cars for transporters. Stay away from here.

This Copart location is the one with the poorest customer service I HAVE EVER DEAL WITH. I WOULD PUT 0 STAR IF I COULD.this location doesnt reflect COPART customer service standard at all.

Very bad customer servicer and awful employees. Stay away.

One of the worst office staffs on the East Coast.CONSISTENTLY rude, incompetent, and arrogant.Customers universally dread having to interface with this office.The yard crew is 100% professional, capable, friendly, and hard- working. Its a Jekyll and Hyde facility.

Bad experience. Very not smart lady at the office.I used the app to pickup the vehicle not to wait and waist my time. But nooo. This lady at the office thinks we still have to go to the office first then to the lot. WHY THE H.... DO WE USE THE APP THEN????

Front Staff very unprofessional

The service of pickup its crazy please do not come here then this office need to be changed the management always complaining

Front Staff very unprofessional.

No compassion. Was 3 minutes late, 4:33, from out of state. Time was my responsibility, I accept that. I couldnt have made that cold call myself though, if roles were reversed.

Nice people

The staff here are horrible.. rude as you know what. They need a lesson on respect. I would hate to meet there parents smh..

Bad place...

Most unhelpful and straight up lied. Called and asked to confirm they would load a truck camper I purchased. Gave them the exact lot number of the unit and they confirmed no problem they would load it. Transporter showed up and they said they wouldnt touch it. Called the office and they said the same thing. Cost me more than I paid for the unit to have a wrecker company lift it 3ft.

Great facility. Downside. The loaders wouldnt help u take ur car outside.On a rainy day, I went in to pick up a car, i had a rental car, so the plan was to drop off the rental car and drive off the car purchased so I needed the car outside. But he fetched it and literally dropped the car in the middle of the yard. Told me to park the rental car outside and walk back into the yard to drive the car. While its raining. That was the only not so nice experience.. hence the 3star

Speedy response, inside and out

Slow working

The lady at front office with whom I spoke was very nice and courteous. I was in and out within 5 minutes

Nice place

Kinda rude

Excellent location and great service

Great employees!!

In and out

The customer service really bad you have to wait on the line forever to serve you. And the employees there in the front counter they have really bad You cannot even walk and ask a question

This auction I do not recommend much the other day I was to pick up an F350 truck with the truck and truck from the workshop where I work and did not want to climb the porq it was very heavyIn that I agree but why not putIf you are going to pick up this unit, you can only take it with a silver crane, I would haveBut they dont say anything when you buy them only if they tell you that the car already grabs parking 🤬🤬🤬🤬