I went well out of my way to get my vehicle serviced here based on the stellar reviews on line and because I was unable to scheduled service anywhere in my local area (Smyrna, TN). Service was fast, friendly, and it was well worth the trip! Great price on a full synthetic oil change and tire rotation. Would highly recommend and will most likely be taking my vehicle here for service moving forward.

I cannot express how satisfied I am with the customer experience. I came Im for an oil change and balance and rotate. My attendant was very detailed on my service and made me feel at home. The time was under an hour!! They were extremely nice and friendly. I will always go to this location because my experience had been horrible elsewhere.

Dennis was a pleasure to work with. He was very efficient and accommodated anything we asked. I would definitely spread the word about his customer service and would recommend all my family and friends to him at your dealership. I appreciate the business and look forward to working with him & Waltrip dealearship for all my car needs. Thanks so much and I am very happy with the purchase. I couldnt have asked for better service. Thanks!

An amazing experience working with Destiny. Detail oriented with a laid back, no pressure atmosphere. My first purchase from Darrel Waltrip Buick GMC and definitely won’t be my last!

Destiny was super to work and really cares about customers needs. Definitely a great place to buy a car . Will be back again !!Staff was outstanding to work with from the time I stepped on the lot! Thanks to both Destiny and Andrea!!!

This is the second time purchasing a vehicle at Darrell Waltrip Buick GMC. Both times I had the pleasure of working with Daniel Johnson who is absolutely amazing. He goes above and beyond to find you exactly what you are looking for in the price range you want. I love that he has never made me feel pressured or rushed into a decision. He is my go to guy for any future purchases and I would 10/10 recommend anyone to go see him if they are looking for a car. Thanks for all you do Daniel!!!

Husband recently purchased a vehicle from here. We were helped by Destiny. She was amazing, very knowledgeable and made our experience a real treat.I actually looked forward to her call the next day and that has never happened to me when dealing with a dealership. I loved her! Shes a superstar!

From the beginning Russell was the kindest more courteous young man. He listened to me, told me what he would do to resolve my issues, kept me updated during my wait and took care of the problems I was having with my vehicle. Darrell Waltrip Buick GMC has done a fabulous job in hiring good, qualified, caring people to represent them and my experience there has been a top 10 from my purchase and through all my regular maintenance experiences. Thank you, Russell and thank you Darrell Waltrip Buick GMC.

Didnt have a service appointment because there werent any available for a week. Showed up and Kirsten said shed work in my oil change throughout the day if I left my truck. She ordered a complimentary Uber ride for me back home and my truck was finished within three hours. I received a complimentary Uber ride back to the dealership. Great service department as usual. The best staff Ive ever experienced. Keep it going.

My car had a serious issue that It had to be fixed before I could drive it home. (90 miles away.) The dealership kept me informed and took very good care of me. Jimmy Wiseman, (service writer) sent an Uber to take me to the local Hobby Lobby to kill some time and get lunch. They also let me know as soon as my repair was done, in person and by text.

I truly loved working with Sam. She was patient and knowledgeable. I highly recommend working with her. She is stellar

Amazing experience. Our son bought here 2 months before us. We will all be back in the future. Nico and BJ were top notch. Thanks for a great experience with our Buick Purchase.

My sales rep, Victoria, did an excellent job. She was very responsive and easy to communicate with. I had a deposit in for a truck that was 2-3 weeks out but she called me immediately when the deposit fell through on this truck. It was an upgrade from the one I was going to get so that was good!

A great experience from beginning to end! Kyle in finance kept us updated along the way. Tom, the driver who delivered our truck was awesome to deal with as well. Overall, the best car trading/buying experience we’ve ever had! If you’re looking to buy or trade, I highly recommend the Darrell Waltrip GMC team!

Just bought the Buick Envision, love it and had a great experience, everyone was wonderful. The Manager Lawrence, my salesman Dwight and Eric, the financial wizard who worked miracles for me, they were the BEST. Could not ask for a better experience and would definitely recommend them.

Excellent Service Department!I highly recommend this dealership.

This is my go to dealer. Nico, BJ, in sales and David, Eric in service are all wonderful people. I have purchased my last four autos there and wouldnt go anywhere else. My personal experience is I have been always treated great. This dealership has gone out of its way to make me feel that they really to care about me and my car. Thank you, Barry Kent

The best car buying experience! Personal thanks to Joshua and his team for being so family oriented and friendly throughout the whole process. Not your typical dealership, they provide the best service hands down.

The dealership had a great atmosphere and the staff was very friendly. Josh, my salesman, took very good care of me during the visit. I would say this was the best purchasing experience Ive ever had at a dealership.

We were looking for a car for our son and we were treated like family. We worked with Dwight Jackson and he was great!!! I would let anyone know who is looking to purchase a vehicle to go see Dwight, he was the nicest guy and the process was so easy!!

I was traveling through TN last week in my 2011 GMC Terrain. Before heading out to head home to Iowa, I checked my oil and noticed it was low. I called Darrell Waltrip GMC at 7:30 AM to see if I could get my car in to have the oil level checked and topped off.When I arrived at the dealership, I was greeted by Debra Carmichael who was very friendly and professional. She immediately took my vehicle back and within 5 minutes, the vehicle was ready to go. They topped the oil level off and said I was good to go.I really appreciated their fast and friendly service and will definitely return should I need service in the future when I travel through. Simply outstanding service!!! Excellent customer service. Thank you!!!!

Dwight was our salesman and was exceptional with his follow up on the vehicle we wanted and when it arrived. He was pleasant and thorough while going thru the paperwork and the actual functionality of the vehicle and the options. Very pleasant experience overall

The entire purchase experience was first class. The dealership had the right car and offered it to us at a fair price and gave us a fair credit on our trade=in. Our salesman, Dennis Foster, was a credit to his profession and to the dealership. He listened to our needs and went all the way in to meet our needs. We were enroute from Florida to Colorado so speed and efficiency in the transaction were a necessity. Similarly, the service department bent over backwards to get the Acadia prepped and ready to hit the road. Definitely a very well run business.

Destiny was amazing and made our Yukon purchasing experience seamless!

I just bought a brand new Yukon and love it!!! Our sales guy Mark Gray is awesome to work with and always has a smile. I ordered it and even though I bugged him about when it was going to arrive he was always so nice and always returned my calls. This is our second purchase from them and second time dealing with Mark. They are great! My kids even remember going there because he gave them snacks to keep them content while buying my husbands truck, lol !! If in the market go see him.

The level of professionalism and customer service is unmatched. Everyone from the sales floor to the guy driving my vehicle back from the car wash. The greatest dealership Ive ever worked with. Weve bought two vehicles from here and they continue to step up their game and impress me.

First class customer service! One minor issue with my visit was resolved as soon as possible. I already sent a coworker in your direction! Thank you again guys and girls for all of your efforts. Particularly Joe Marr who found me outside in the parking lot and delivered my car, along with a nice cold bottle of water on my initial visit!!

Lewis and Margaret took the time to help me with next steps on a newly purchased used 2013 Buick. It only had 70k but my daughter was discovering the features as she drives it. One of which was that it can change to manual mode while driving... So when the wheel locked I wondered what else was a feature and how to fix or stop it. Were typically Toyota people, this is uncharted territory. Lewis offered to explain and show me all the features when we come in. As well as what to expect. We like to know what works best to get the best life.

My wife had a nail in her tire. She was turned away at several tire shops. She came to the dealer and not only did you fix her tire but you also fixed two recalls while she was there all within an hour. I’m very thankful for your quick and excellent service

I appreciate the friendly and knowledgeable staff. I enjoy communicating with them when in need of service for my vehicle.!

Russell is the best!! Every time I’ve came in there he has taken good care of us. I really do appreciate it.

Daniel is so awesome. This is the 3rd vehicle we have bought with him. He’s so kind, patient, helpful. He really does love his job. We look forward to working with him again one day when we buy my husband a truck.

Great service. I came in early and expected to be told I’d have to wait until my appointment time. But instead I was greeted with “ no problem “.

My wife went and looked at a pre-owned Enclave at Darrell Waltrip Buick GMC on 7/3/21 and fell in love with it. They wouldnt sell it to her because it hadnt been through inspection. She told them if it passed we definitely wanted to purchase it. On the morning of 7/5/21 they called and said it had passed. She told them we would be there around 4 or 5 to purchase the car. We showed up at 4 and were told that they were negotiating with someone else to sell the car even though we committed to the purchase. Instead of letting the other buyers know a mistake had been made and that the vehicle was already promised, they sold the Enclave out from under us. Very bad way to run a business! Please feel free to share this! At no point did anyone ask for a down payment to hold the vehicle. If they had, we had a $7000 check ready.

Very nice friendly and affordable helping me get back to credit success with a fresh start good car low miles, warranty, I live in Humboldt tn it was worth the trip

My sales person Dennis was professional and competent. I with the help of Dennis were able to find a SUV that met our needs and drove home within 2.5 hours of entering the Dealer ship.

This week, my husband and I wandered into the DW parking lot, having visited four others that same day. We were specifically looking at Buick Encores, as it was in the top 3 vehicles we were seeking, having done much research on safety, reliability and cost from JD Powers site. We were instantly greeted by Salesman, Mark Gray, who was delightful to work with from the get-go. He was extremely knowledgeable, well spoken, relatable and courteous. We test drove a new Buick Encore and I fell in love with it. Mark went and brought the GM and part owner of the dealership to meet us, Lawrence Martin, who insisted I drive the car for a day or so before making aa decision. We purchased the car. We have a new car, but more importantly made new friends. Ill never go anywhere else! Thanks to everyone there for making what is generally a stressful task to to one that was an absolute delight.

It was my first time getting service work done here, and I was very pleased. Dave was great and got me sorted quickly (and even followed up with a phone call not long after I left). I’ll definitely be back for future service, and honestly much preferred the whole thing versus my previous “luxury” service experience at Infiniti.

My son put regular gas in my diesel truck and DWBGMC fixed it quickly. I had it towed from Beaman GMC bcs they were not able to get to it for weeks!Service desk (Dave) was extremely accommodating, responsive and had a fantastic attitude!

My husband and we’re interested in purchasing another GMC Canyon. We pulled into Darrell Waltrip Buick GMC in Franklin, TN. We were greeting by the most welcoming and professional salesman, Daniel Johnson. Every aspect of our experience with him at your dealership was more than we could have hoped for. Great job 😊

Dennis Foster was my sales rep. This is the second time I have purchased a vehicle from him. It was an excellent experience just like the prior. Would recommend Darrell Waltrip and Dennis to my friends and family, and have.

Dennis was great! I was very hesitant about buying a car and wanted to shop around. We had a few hiccups with vehicles not being clean or available but he went above and beyond to make our experience the best! I love my new car and would highly recommend him to anyone!

This was my first time at this dealership. Everyone was professional, caring and respectful. My engine light came on and when I called they scheduled me quickly and in a short time span was able to tell me what was wrong. Thank goodness it was covered by warranty. I was very happy with the service and the people. I will return to this dealership to service my GMC.

Had a great experience there today . Bob lang was our salesman took great care of me and even my 9 yr old sons questions haha .. Couldnt of asked for a better experience wasnt left in the dark on anything got me the best offer on my trade in and got us a brand new encore !!! Was amazing thanks Bob you the man !!!

Excellent Service!My experience purchasing a vehicle from Darrell Waltrip Buick GMC was excellent. I worked with Brannon Shahade through the entire purchase. He was fast to answer all my questions and helped out as much as he could. Brannon made the car purchase easy by offering a complete walk around of the car to make sure there were no surprises. I would highly recommend working with him to purchase your next vehicle. Again, working with Brannon was an absolute pleasure! Brannon is extremely patient, I never felt pressured to make a decision. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

Debra is the best!! Super friendly and makes you feel like family!! She loves what she does and it SHOWS!

Dennis went above and beyond, he was very proactive throughout the process. I reached out to many many dealerships trying to find the right car. Many put zero effort into helping. Dennis wasted no time in showing me what Yukons were on order and encouraged me to put down a deposit. He is the reason I bought the car at Darrel Waltrip GMC.

BJ Dobbs was our sales person. Very friendly and knowledgeable about the GMC Sierra we purchased. Also took the time to set up our phone and explained several things we were not familiar with. Great sales person.

My salesman Dennis Foster took all the time I needed to assess what type of vehicle and services would best suit my needs. I objected at first when he recommended the 2020 Enclave Avenir. It’s not the current model year! But after inviting me to drive it, and then showing me how the savings are worth more than the model year depreciation I saw exactly what he meant. AND he was able to advise me on how to best protect my interests even though I drive quite a long commute for work. I’m comfortable with the warranty and I love the car!

Your service staff is excellent Russell especially! However I will not be purchasing another GMC I added the highest warranty you offer when I bought the car in 2018 my car has 6o,000 miles and I have to pay anywhere from 500 - 1000 every time I come in even with my warranty I feel that GMC put cheap parts in the car which Ive had to replace in a new car which Im very dissapointed in.

My husband and I looked for several months for a 2021 Yukon with no luck of finding what we wanted. We are from Mississippi and came across your dealership online and reached out to see if you guys could help. Dante called us and was able to find exactly what we wanted within 30 minutes. Everyone we dealt with from sales to finance were wonderful and went above and beyond to help us. Dante was very knowledgeable about each of the vehicles and answered every question we had. He spent a lot of time with us and never once seemed rushed. We drove 5 hours to come and pick up the vehicles and Dante was waiting out front with both of them and knew us by name the moment we walked up.

Lewis always takes the best care of me! He ensures my car can get done in a timely manner and is so friendly :)

They were straight forward with what needed to be done. They were effecient and handled eveything in a timely manner.

I had a great experience. Both Maureen and Debra were EXCELLENT communicators and I really appreciate that especially as phones were down for inbound calls. Thank you to the service technicians that were able to look at my vehicle earlier than expected and for fixing it once the problem was found. Peace of mind is huge for me and I was nervous the problem was catastrophic. I will definitely recommend service at this location.

Dante hands down has been my favorite sales person I’ve had the opportunity to work with. I took my Subaru to get service done at the dealership next door and decided to look around the Buick/GMC just to see some options. In the middle of it storming outside Dante approached me, not even concerned about getting soaked from the rain and went above and beyond my expectations of a regular salesman.He was very educated and provided amazing customer service from start to finish. I totally wasn’t expecting to leave the dealership with a new car. Dante didn’t try to force options on me and wasn’t even looking to get me out of there with a new car the same day, all he was focused on was assisting me in the best way possible. If you’re looking for someone that will do everything in their power to help you out and get you behind the wheel of something just for you, Dante is your guy. I appreciate the professionalism and integrity of Buick/GMC and would recommend Dante to anybody knowing that he will do his best to help. Thank you guys for everything!!!!

Always greeted promptly and the service completed in a reasonable amount of time.

Debra was my service representative and was very efficient. She explained everything about my car. Could not ask for better service.

My experience was great and no pressure at all. Roman Chortyk, Michael Bolling and the team at Waltrip Volvo service department (where I was a customer with my Volvo S60) were great. It started with Volvo Service, who earned my trust and always did a great job. They more than anyone got me through the door at Waltrip Buick GMC. The middle was Mike who did a great job responding to my Internet inquiry. Roman & Kyle from finance dept wrapped it all up with a great experience. My fiancee is a Waltrip Chevrolet service customer and is very happy there too. We anticipate buying another vehicle from Waltrip-keeping it in the family!

I received a notice of re-call on mySUV. I contacted the toll Free number and had an appointment set up. After that I received e-mails, texts and calls from the Dealership. All instructions were clearly stated and person of contact was given.On day of service I arrived at my selected time. What an impression. Extremely clean property, great direction markers and a covered area to pull into. First impression, all team members clean and in various business attire keeping in the Dealership theme of identification. Acknowledged by everyone who walked bye and then my appointed Service member approached and explained everything about my visit. Showed me the waiting area and I toured the showroom and surrounding area. Just outstanding. Car ready in good time and reviewed what I may to look at for future service. Walked out to my SUV and it was WASHED. What outstanding Customer Service. I am and have always been a Toyota individual, purchased 12 in the past, GMC was a change for me to just run around. I will really consider a vehicle from this Dealership.Thanks Jimmy, my Service Team Member, keep it up.Wayne Wilson

Dwight was extremely helpful and responsive. We will definitely be reaching out in the future!

Waiting area was clean. Service staff was well-dressed and professional. Service was quick, complete and the price was lower than advertised due to July 4th weekend.

Overall it was not a bad experience. I was disappointed that my truck was not washed at the end of my service. Other dealerships I have taken my vehicle to have serviced have always washed my truck. I also noticed that the DEF fluid was not completely topped off. They only filled it up to 3/4’s. That was disappointing as well.

We had the best experience of buying a new vehicle than we have ever had at Darrell Waltrip Buick GMC in Franklin, TN. The staff is professional, personable, and interested in your wants, needs, and making the purchase easy and comfortable. Nico, the manager saw that we got with the best salesman, Roman Chortyk, who was genuinely interested in getting us the best car for our needs, and totally explained everything along the way thoroughly. Not only is Roman friendly and respectful, but very knowledgeable about the vehicle and buying process. We are absolutely satisfied with the entire process and visit. We will recommend everyone we know to Roman, and Darrell Waltrip Buick GMC. Fred and Yvonne Scott

Dennis was great! Awesome salesman would recommend him to everyone ! Everyone was friendly and a pleasure to deal with!

Had my oil changed and tires rotated was in and out in less then 45 min, they even washed my truck! Dave Heller is a great service guy. Great dealership Lawrence Martin is a top notch guy as well.

I & a friend both took off work and drove 147 miles (2hrs 40mins) to trade and purchase a vehicle from Darrell Waltrip Buick GMC in Franklin, TN. This would have been the 3rd vehicle by the way. Before making the trip, financials and other information was given to the dealership. I even received an email from the General Manager, Lawrence Martin, wanting to discuss options to get me in the vehicle “I” was interested in purchasing. My friend had conversations and text messages practically saying the deal was done. He asked that the paperwork be ready when we arrived so we could sign and leave. Once arriving at the dealership the representatives didn’t know which vehicle I was there to purchase and no paperwork was ready. This was the first indication this visit was going downhill. Long story short! The dealership made it seem as if we had negative equity in our trade which wasn’t true because we had our local Credit Union give us the value before we left. So, instead of wanting to finance the used vehicle I was interested in purchasing they wanted to put me in a brand new Buick with rebates. The dealership didn’t want to pay the trade amount and thought I would take the new vehicle to save them money from the rebates they would later receive from GMC. They were not interested in helping me, the customer. We didn’t make the purchase and wasted our time and they didn’t seem to care one bit. Do not do business with this dealership unless you want to be bamboozled or hustled. We had issues with the other purchases, so why I thought this time and purchase would be different, I don’t know! I will never return to this dealership, ever!

Dennis & Kyle were outstanding to work with! Very knowledgeable, professional and applied no pressure. I would happily return for another purchase and recommend others.

Everyone was very friendly and the job was done on time, Thanks also for the car wash.

Samantha and Daniel went above and beyond, both before the actual meeting and during as well. They were quick, efficient, and took the time to learn exactly what would work for me and my family. Once we picked our car, Kyle in finance was amazingly efficient as well, while making sure I got the best possible deal without pushing me into options I didn’t need. Five stars all around.

Dennis was a pleasure to work with. His professionalism and attention to detail made the entire experience fun. Will work with him again!

There seems to be some discrepancies when scheduling basic service. I called twice to schedule and was told there was a minimum of 2 weeks until I could bring my truck in. A friend of mine who recently purchased a vehicle there said to use the GMC app to get in. When I did there were appointments available as early as 1 day out. Very frustrating

It was great! Bob and Nico both exceeded my expectations and were fast and professional.

Arrived at 9:30 for a 9:45 appointment. Left about an hour and a half later. Seems like an oil change and a rotation could take a little less time. Otherwise, nice facility, friendly staff. Waiting room is pleasant place to wait on service.

Great dealership! This dealer was great to work with, very professional and welcoming. I will definitely be coming back for my next vehicle.

I just had an oil change and tire rotation but I have come for other service as well.Everyone I have encountered has been very nice. I like that you can choose your preferredService technician when you book online. I have used Dave over the years and have always been extremely satisfied.

Everyone is always professional and kind. Will definitely be going back for future services.

I contacted the dealership about getting some work done to a vehicle I purchased last August that had some minor things needing done that were discussed at time of purchase. I was told the parts were ordered and a date for the service was scheduled.I live 2 hours away, so I drove up to have the services performed and after 3 hours (was told it would be about 2) they informed me half of the parts either werent there or were the wrong ones and I would have to come back...So now I have to make another 4 hour trip and probably wait 3 hours again.Feel like I should get a free oil change or something when I come back.**Update, after seeing this review they contacted me, apologized, and offered to perform an oil change and rotation for free. Which I thought was a good way to handle it, props to them!

I had an amazing experience buying my new Yukon Denali! They were attentive to all my needs and very professional! No doubt I will do business there again!

Great dealership of GMC vehicles, customer service is the best, they really go above and beyond. Highly recommend them!!

The staff does a great job and they were very helpful. I am kinda concerned about the car I purchased however because to get a check engine light during a service visit when the vehicle has less than 10000 miles on it is a little disturbing.

Our salesman was very informative. Answered all my questions. I do have a concern though. I was supposed to get the coverage on paint and inside seats. When opening the back hatch there was spots of mud on the inside. They are still there. That makes me feel like it did not get coated.

Best experience ever! Great people, awesome vehicles and they worked with me to get me into the car I wanted!!!!I highly recommend visiting then for all your automotive needs.

Victoria, Samantha and Daniel or may have been Darrell did an amazing job. They took the time to make me feel like a family member instead of just a customer. I will recommend Darrell Waltrip to everyone I know. Thank you so much for helping me get I to a very nice car.

I was absolutely amazed with this company. I bought a used 2009 Honda CRV it was the lowest price Ive seen anywhere and they sent it thru their 12 point inspection and did $4,000 worth of work and new parts before they let me drive it off their lot !! iwhat an awesome company /very professional and very giving!!!! Also their sales woman Catalina was the kindest and most informative girl, you need a car? you need to look her up!!!!! Actually every employee that was involved in it, the service department Lewis K. the paperwork Rory, that had to be done, everyone was so kind and helpful!!!! Thank you so much Darrell Waltrip I will be back I just hope not very soon LOL!!!!!!

Efficient service while I waited. And the internet worked this time. It did not the last visit. Thats important when I wait as I can work. Lewis is service writer. Hes a good guy.

Love everyone at DW GMC. Cant say enough about Dave H. in Service & Mark G.

They did not fix all the issues with my truck. They took the easy way out of the issues by making excuses instead of fixing the problems

Deborah was very professional and personable! I was thoroughly impressed with everyone I had contact with and will be purchasing from this team in the future.

Always seem less. Staff are friendly and extremely helpful

Bought my new Dinali diesel. I love the truck. Has all of the comforts of a luxury vehicle, power to haul anything I want and great mileage. The buying experience at DWGMC was good. Chad was my salesman and did a great job. My only complaint is that it always seems to take six hours to negotiate a deal. I would prefer to be able two swap vehicles in under two hours. But they always seem to drag it out and try to wear you down.

We have bought and leased many cars over the years and your dealership stands as the absolute best. We have always been treated with so much kindness and i actually look forward to service appointments here. I told my husband last night i wouldn’t mind buying all of our cars from y’all for the rest of the time we are in Tennessee.

Very accommodating, low pressure environment. Everyone was polite and respectful and the process to purchase was smooth.

Great Service department - every single person: Advisors, Technicians, Managers! Best I have ever experienced in the auto industry anywhere in the USA!

Wasnt expecting to pay $179 for a Free oil change and they didnt even check my fluid levels. After being advised to visit a Hendricks Dealer in Florida only to be told they didnt have a lift big enough to work on my truck. They had to crawl under to only do the oil change and couldnt rotate the tires. After spending that kind of money for a pick up truck and then nickled and dimed to death. Shame on you Mr. Waltrip and Mr. Hendricks.

Jimmy Wiseman and crew are top notch! Friendly, accommodating, and informative. Thank You!

This was my first visit to the Dealership. I was impressed with the customer service and my adviser Russell. He informed me of all the current and upcoming services on my vehicle. Cleanliness of the dealership was on point and everyone was keeping up with the current Covid-19 procedures.

Great experience and car purchased. Daniel was awesome. Recommend this dealership for anyone who has ify credit

The service Dept (Lewis) are off the charts with customer service. First class all the way!I have several company vehicles and personal vehicles and when I bring them to Darrell Waltrip GMC people like Lewis in Service take care of everything. No wait no fuss just good ole fashion great service. Thank you all. D

They really go far and beyond what they would have to friendly people and very nice, I totally recommend buying a car here😁

Darrell Waltrip, has failed to let me down yet! After purchasing a new 2016 Buick LaCrosse in December of 2015, and having the joy of being car note free in 2019; I was devastated to find that my transmission was faulty and needed to be replaced. The good news behind this is the level of honesty that was given in regards to my vehicle. GM and Darrel Waltrip replaced my transmission without hesitation once I informed them no one has ever touched my vehicle outside of them with the exception of Beaman changing the oil on an occasion or two and every service required had been performed just as they suggested. Old DW definitely has my vote!! It is good to know honesty and customers are still valued.