Been a Lexus, BMW and Land/Range Rover customer and this was my first experience with Mercedes. WELL DONE TEAM! Thank you for making my daughters birthday so special. Marcus was wonderful to work with and he made buying her dream car quick and simple - even on a Saturday. A great group of people to deal with in a warm, family-friendly environment. HIGHLY RECOMMEND this dealership!

My salesman Jim Ransom was great! Not pushy, just told me all about the features & benefits of my new MB. Very pleased with the sales experience. Josh the finance guy was great too. Patient & explained all the forms I was signing. Would recommend this dealership to anyone buying a Mercedes. Professional, patient, just what you expect when buying a luxury vehicle.

Steve was amazing. Took care of my tire and quickly got me into a loaner car so that I could continue with work. Mercedes-Benz of Nashville is very customer oriented. Thank you.

Took our 2016 Mercedes-Benz CLS63 AMG, and we were very satisfied with their services. They repaired the rear suspension and they were very quick with the repairs. The price is very good and reasonable. They also cleaned up the vehicle and washed it for us. Very satisfied and will bring our other vehicles here in the future.

I purchased my vehicle from this dealership. It was a great experience. This is the first time I had Service B at this dealership. It also was a great experience. Everything was top-notch.

We needed a Sprinter Van and had called around-were told by other dealerships that the model we wanted was not available. I called the dealership in Franklin and spoke to Pat Pointer.He said he would find one and call me back. He called back quickly and we were able to get just what we needed for family and personal use.Not only will we use the Service Dept for our van but I will bring my car here also.Great service from Pat Pointer.

My purchase experience with Mercedes-Benz of Nashville was second to none. My sales rep, Mike Francis was knowledgeable, helpful, supportive and friendly. The entire time I felt comfortable and at ease unlike many other experiences I have had. Everyone was very nice from the finance department to the finish line. I love my GLC 300, by far the best car I have ever owned!

We had the best experience at the Nashville Mercedes-Benz dealership. Everyone there is just so nice and helpful. Salesmen help each other and are very knowledgeable not just about their cars, but other brands as well. When our dealer - Jim Ransom - was busy, others were ready to help, so we didnt have to wait so long. They all have a good sense of a customer and attention to detail.We had some very specific wishes for our new car and Jim Ransom helped us to make our decision finally. We were considering to get something that had to be ordered from Germany and we were back and forth quite a few times. He was so patient and creative with us and staged my drive off the dealership floor :)

MB of Nashville repaired the Distronic Plus control and replaced a damaged front grill. The all of the related functions again work perfectly. The loaner was clean, with gas, and performed well.

So disappointed with this dealership. I purchased a car from them in November with a list of promises that they have failed to live up to. I purchased all the extended warranties. Their service department is terrible. I was told they would provide a loaner for service. That is not true. I went in with a flat tire (under tire warranty) and was told I could make an appointment for the following week. I called Mercedes and Me roadside service with a flat (I have run flat tires). They needed me to park on a dark narrow road and exit the car to read the VIN number as they were unable to look up my information any other way. I filled out a survey asking for follow up. None came. This week I phoned my salesman Bert and shared all of this. He said he would have someone call. No one did. So very disappointed in this company.

Great dealership! Everyone was very nice, professional, and knowledgeable. Connor sold me my car and he was great to work with! He keeps is real and is not overly pushy like alot of car salesmen. He made me feel great about my purchase. Highly recommend Mercedes dealership!

I worked with Mike Francis for a second time purchasing a new Mercedes! Mike was great to work with, no pressure and pleasure to work with. The whole experience was so easy, I had an appoint at 12 noon, I was afraid it would be an all day event, like it has been with other dealerships, I arrived a little before 11:00 am and was out in 50 minutes! Thanks to all at the dealership and to Mike to make it an easy experience!

Service was completed on time and my car was returned clean (same as I dropped it off).

I have to tell you, this has been the best experience so far acquiring a Mercedes Benz. David Bartol Client Advisor was the best car sales advisor I have ever had to deal with in years buying cars. David was amazing from the beginning and made the purchase so smooth. Communicated with us on a daily basis giving us status of the process and delivered an amazing product. I will definitely recommend it to anyone looking to buy a MB in the Nashville Metropolitan area. Everybody in the dealership made us feel like family and made the process super smooth. Thanks to Ryan and Joshua both for making sure all the paperwork was correct and the finance piece was done properly. Do yourself a favor and avoid the rest of the MB dealers and go directly to Mercedes Benz of Nashville in Franklin and ask for David Bartol. David Thank You so much for your dedication. We are very happy.

We had a great experience! David, Conner, and the team made everything so simple. They were very friendly and knowledgeable. This is the place to go if you want excellent customer service and a seamless buying experience.

Very knowledgeable and professional. Great to do business with.

Drove all over Brentwood looking to buy a car! Pulled into the Mercedes dealer and Marcus helped us make a purchase. Was painless and perfect, even though we were grubby from work. No judgment made and I LOVE my new car! Would definitely buy from them again!

I have been bringing my two classic Mercedes to this dealership for years and Ive never been disappointed. Fantastic service and experienced, well trained technicians. I am grateful for the peace of mind that comes from the care they provide for my cars.

At each step of the car buying process, they took care of us and made sure we knew our options. The salesman guided us through the process with patience and professionalism while always considering what we wanted. The purchasing process was quick and easy.

* 5 stars *I worked with Nic Howard on service for my 09 e350. Nic listened to my reported issue and had the car inspected. They did an outstanding job. The car drives better now than it has in a long time. Very pleased with the service at Mercedes of Nashville. Nic is a great guy and very knowledgeable. I appreciate their attention to detail and identifying items that needed attention. I had those items addressed as well.

Nic Howard was very accommodating in seeing that the required job was done in a timely manner so that I could get home before being over whelmed in the weekend traffic congestion. The shuttle man was available and helpful as well. I really appreciate their kindness.

Candidly, this experience did not start well. Robert, the assistant service manager stepped in and made a very pleasant experience. Hi-five for him. We will definitely be back.

Mercedes-Benz of Nashville was an amazing experience! I am new to the brand and wanted to see the A220 in person. Mike Francis was welcoming, informative and accommodating to my husband and me. They offered us a great trade-in value which in turn helped me to purchase my first Mercedes. Brice in finance also had a warm and welcoming personality. I am loving my new A220 and glad we chose Mercedes-Benz of Nashville! Highly recommend this dealer for your next luxury car purchase.

My experience was excellent, we were greeted immediately with kind and professional staff. Shuttle service was provided with no issues.

Mercedes Benz of Nashville exemplifies what you expect from the topGerman auto maker. Every aspect is planned efficiency from check in to check out. Makes one feel sorta important. Of course, you pay well forfor the experience!

Bought a used Camry from them. Car was just turned in when we saw it because we had to buy fast. They did a great job cleaning it up and polishing outside. We had problems getting some minor issues fixed at first, but management really stepped in to resolve the issues.

I would like to thank Mr. JASON MUZA: He is a wonderful person. He loves to help and gives you the feeling that you are an important customer, I recommend going to him and to Mercedes- Benz of Nashville- thanks

Have been dealing with George lund and the sprinter recall. Have been pleased with the results so far He keeps us informed of whats going on. Wish they had a better way to get the recall done faster but is what it is and doing the best they can at this point

Not one person acknowledged me and my wife. We patiently waited in the showroom as the woman at the front desk saw us and numerous sales reps passed by. I could’ve easily asked for help but what’s the point when they obviously had no interest in greeting us in the first place.

Purchased a car here today. Marcus was fantastic to work with. He fought for us and was able to make the deal work. Highly recommend this dealership. Ask for Marcus, you will not be disappointed!

My service advisor, Steve Howard, was wonderful. We experienced some challenges with the replacement of my front airmatic shocks and he helped me find a very ecocnomical and perfect solution. I would highly recomment MB of Nashville and Steve Howard for their outstanding service.

I had the 20,000 mile service done was an oil change, fluids, etc. They also took the time to fix a couple of unrelated items I had asked them to check on. No complaints about the service or time to get the work done.

Personal service, friendly, efficient, trusted and professional. Steve my service representative always goes above and beyond to address and resolve any issues while providing excellent service.

I was very pleased with the experience that I had when purchasing my new Mercedes GLE450 from Nashville Mercedes. I received immediate responses and loved working with Jan Crick. She provided excellent follow up after the sale and taught all of my new vehicles bells and whistles to me. I highly recommend Nashville Mercedes.

Easy and simple! We went looking for a Sprinter and got exactly what we were looking for. The easiest vehicle purchase weve made in years!!!

I dropped off my 2010 glk for transmission problem in 08 July 2021, so after a few days the service advisor Mr,Robert posey called and told me the transmission valve body its bad and it costs $3244.21 so I decided to fix it .after they fixed it I bring it back home and same day the transmission Cable shifter was came out I have call mercedes and I told them my car dosent move they say we going send you tow truck in Monday and I called Local mechanic they came over and they found out my cable shifter was lose they put it back and they told me my transmission has oil leak, so I called Robert the service advisor, he told me to dropped off they going taking care of it, he called me back and he was telling me its leak for transfer case and they want to charge me again $2500 and I really disappointed today my brother and I we were there and talking to Robert posey he even didnt say a word no attention at all I really disappointed you Robert posey I was try to do business with again but when we saw him like that today it was unexplainable

Made an appointment a week out for a leak. Dropped car off. What was said to be 4 hours turned into 3 days. A bad washer was all the problem was and $300 on the service for a simple oil change.

1) the service workers who greeted me were kind, attentive, and wore masks.2) I was invited to sit in the customer lounge but I chose to sit outside as there were several salesmen without masks sitting in the chairs.3) while I waited on my car sitting outside, I noticed several other dealership employees walk past me without masks.

Aaron Gibson is the best tech on the planet. He takes time to go through each part of your vehicle with the proper care and knowledge needed to make sure it’s in the best shape possible. He’s honest, hard working and knows his stuff. If you get your Mercedes serviced here, ask for Aaron Gibson to do it!

I bought a Jeep Wrangler Moab from here. Jim Wester was very nice and helpful. Would recommend anybody to buy from this dealer and will definitely go back and buy my next vehicle from them. 10 out of 10 best place.

Jason is a great service coordinator. Hes efficient, makes sure progress is properly communicated and each of my service visits have been finished on time and always within (or less than) the original estimated cost. In a time where service seems to be promised but rarely delivered Jason bucks that trend by making me feel my satisfaction still matters. 5 stars for me!

Always great service. FRIENDLY STAFF Feeling safe in our Infiniti..

The team at MCMB is first rate. Always make you feel welcome and that you matter.

I have just bought a car from this dealership and so far I have been more than pleased. The service and attentive care is amazing. Special thanks to James and Brigg for being extremely helpful with my purchase!

Best dealership I’ve ever had the pleasure of doing buisiness with. Friendly staff that go above & beyond. Very clean with a cafe to offer drinks. Also, a great place to purchase accessories for your Mercedes Benz.

The service I was provided yesterday was unacceptable . I only came in for a oil change not to be be given dirty looks and to be told what I needed to do as far as Sevice goes for my car. I know my car needs to be at top performance but badgering me about what services I need verses what I came in for took it to another level for me. I came in for Sevice and to be serviced. I didn’t need you throwing extra services at me that I know I don’t need just so I will pull out my card and spend a bundle when it’s not needed. They need to learn how to help their customers and not push product. I will be taking my car else where and save money. Lastly just because I am a girl doesn’t mean you can say well this is wrong or could go wrong to scare me into spending more money.

I live near Chicagoland saw my vehicle on the internet. I never thought I would be able to work out a deal with a trade and financing so far away. I was worried I would be given a price and then have it change when I arrived.I called and was told about the process and I couldn’t be simpler. Download an app and take the required pictures. I had an appraisal in 10 minutes and was pleasantly surprised with the quote.I called and worked out the details with Greg and headed to Nashville. The whole time I was waiting for the other shoe to drop, but it never did.The car was perfect!! The price for the car and trade were exactly what was discussed. Brice in the finance office was spot on with his rates. NO HIGH PRESSURE HERE! I have been buying cars for 35 years and I have NEVER had a better experience. You better believe I will be back! Thanks Guys!!

We ordered our new car for 2021 without being able to see what it will look like since it is a new model. It came in last week and we love it! Brad was so helpful and friendly as always!

Nic is fantastic! Professional and kind. The personal attention he provide his customers is one of the reasons I keep coming back.

Our 3rd New Mercedes-Benz from MBofNash. Brad Snyder and Brigg Stoll always take great care of my wife and I. World class customer service from this team.

Great experience! Marcus was very knowledgeable and efficient with my time considering I flew in from Houston to buy a car! Everyone was friendly and accommodating!

Quick and easy process. Dropped off my car left in a loan within minutes.Returned for my car, the process took a few minutes as well. Great job. Ryan is well organized.

They made the process super easy. Great place. Great people. Love my car!!

Very bad customer service...Jason.how is working in severe department was very rude with me because im not amiracan and speak different language i dont like Mercedes anymore because of him and ill let my friends didnt go there because this guy

An unexplainable major problem was discovered when I recently brought my car in for service. Mercedes USA & Global were dismissive and indifferent to the issue regardless that it was a manufacturing defect. I will never buy a Mercedes again as a result. Though, the one I do have, I will be delighted to service at Mercedes-Benz of Nashville as they treated me respectfully as a valued client and did everything they could to compensate for the lacking of Mercedes-Benz Corporate. Thank you Jason and management team.

Jim Ransom is awesome, very nice, and helpful. Bought a Used Toyota Tundra and he help out so much, the rest of the staff was also very nice, it was at closing time and no one was trying to rush us at all, financing guy was great and helpful also. I will definitely recommend this dealership to others and also plan to buy again from this dealership. Thank You again for great hospitality and not being pushy.

As always, my car & I were given excellent & professional care. All work information well told along w/ a full hard copy in great detail. I greatly appreciate the comprehensive care & Ryan Hood does an outstanding job. He is excellent to deal with! Thank you!

The service provided by George Lund and Mercedes of Nashville is top notch. Had my annual service to my GLC 300. Has been a great vehicle and I trust the Team at Mercedes Nashville to keep my vehicle in top shape. Thanks for the Great Service.

Five star service, as always, at Mercedes of Nashville! Mike Francis was wonderful to work with! We appreciated his knowledge and friendliness. Brice Moll was helpful and informative with the financial aspect, as well. Thank you so much!

I really appreciate everything the guys at Mercedes-Benz of Nashville did to make my first Mercedes experience so easy. I had been speaking with several other Mercedes dealerships around the Southeast and these guys were the best. Their professionalism and willingness to help make things work did not go unnoticed.

All went extremely easy from scheduling online; greeting by Steve, my service advisor; communication about what needed to be done; and completing the work in a timely matter; and communicating when the car was ready to be picked up.

DEF lights on, limited starts on my Sprinter van, they fixed the problem really fast. Awesome customer service received at this dealership, highly recommended. Thank you.

Charged twice what I have been paying in the past at dealerships. Your service was done properly and your service rep was professional. I just won’t be bring any of my three Mercedes back to you for services. I have purchased 7 vehicles in the past years from you but will not be doing so in the future.

Robert and Ryan in service were great, both responsive & helpful!

Nice people and more than willing to help.

Very good and persistent emails to fill out this form.

First visit since moving from Texas.Robert Posey is easy to work with.L. Dain

I started my journey with Mercedes Benz via email the first individual I encountered was Chelsey Bain and I finished my email correspondence with James Sheridan. Everyone I encountered via email was extremely friendly, knowledgeable, and accommodating. Once I was ready to complete my transaction the process was quick and simple. I live about 3 hours away but once I got to the dealership everyone was professional and very hospitable. The facility was immaculate and in compliance with C19 safeguards. They treated me like family and I couldn’t have asked for a better experience. They have earned a customer for life.

They do their best to make their customers happy! Impeccable service.

Bert and Jan thank you very much! They had excellent communication, answered all of my questions. I had a Great experience. A+ Service

I worked with Nic Howard for the first time and my experience was outstanding. Nic is personable, professional and very knowledgeable about Mercedes vehicles. I had a significant repair and he was able to answer my questions and provide guidance where I felt unsure. He made the entire event a pleasure, and was exemplary in carrying out Mercedes-Benzs reputation for excellence. I am delighted with this encounter and look forward to working with Nic on every service occasion.

Terrific as usual. Special recognition for George Lund. He is a true professional and great communicator!

George, the Sprinter Service Tech is a rock star. Great work and great communications. Kept in the loop and finished the service earlier than expected.

I went there checking on cars walked in the parking lot and inside no one would even say hi or how can we help you just like there is no one there and that really disappointing from mercedes dealership

It was a great experience. One that I havent experienced in others Mercedes dealerships. No pressure at all, they were very open and transparent and their prices were absolutely reasonable.

I called on Saturday about a check engine light that appeared Late Friday night. I was asked on that call if I had gotten gas in the last 24 hours as sometimes it can be the gas tank cover. I informed him that I got gas on Tuesday so longer than 24 hours. He then scheduled me an appt for Monday morning because he said it would have come on before Friday if it was the gas tank. When I arrived I informed my service manager of the call from Saturday. After they tested the car he came and told me it was the gas tank and I would be charged the $194 for the labor of them performing the test. I understand how business works but this was a customer service moment. I paid the $194 but feel strongly that I shouldnt have been charged. I was given the impression that it couldnt be the gas tank based on the conversation from Saturday. Had I known it was still a possibility, I would have checked it and could have avoided spending almost $200 right before the holidays during a pandemic. Had someone just checked the gas tank cover before performing the test, as a courtesy (customer service) this would have been a much different review.A day after posting this review I received a call from management apologizing for my experience and offering to make it right with a refund or credit. I REALLY appreciated the call and the accountability. The acknowledgement that my feelings were valid and the fact that no excuses were made really turned my thoughts around. A company that owns a misstep and makes right on it is one I will continue to use.

Super nice people! Smooth car buying experience! Smoothest we have ever had honestly! Will buy again from them the next car we purchase !!!

I had a 10:30 AM appt and got there early. The check-in process went fairly smoothly and I had a loaner to use. I was told that basically the car would get an oil change and investigate the Check Engine Light issue. I went shopping and had lunch. 4 hours later I had not heard anything. I went back to the dealer and was taken to my Advisor. He looked at his computer and got nervous ... apparently my car had not even been looked at. The advisor went to the shop and came back to tell me that the car was now on the rack and it would be about an hour. That was 2:30. At about 4:00 I was texted about what the problem was, how much it would cost and I agreed to the service and paid for it. At 4:30 I was still sitting in the waiting room. The advisor then came and ushered me to my car.Part of the service was the minor issue of filling the windshield wiper fluid. Now every time I start the car I get a Check Windshield Wiper Fluid message. What?Not my best service experience.

My Service Agent at Mercedes Cool Springs for the past 3 yrs. He is the most professional, thorough agent that I could ask for. I trust him totallyV. Bud HiltonBrentwood, THE N

Excellent customer service! Robert Posey is the best service agent!!

I had a wonderful time working with Richard W and the entire Mercedes Benz of Nashville team. Someone give Richard a raise!My engine went dead on me while I was traveling, and they took care of everything. My car was under the Mercedes Benz Pre-Owned Warranty. They replaced the engine quickly (and even replaced my cars old windshield wipers for free!), they shipped my car back to my home state and also gave me a nice rental in the meantime. Perfect experience.My next Mercedes I will purchase from them. 100%.

Service performed in a timely manner. Friendly staff. Service advisor very knowledgeable. Beautiful facility.

Overall my experience here has always been very good. This time I have two concerns. First, the communication platform via text did not work as they were using an incorrect phone number, and I was not receiving updates at the same time I continued to call and leave messages about the status of my car. We finally cleared that up and I appreciate the sincere apology for the breakdown in communication. My second issue has to do with masks. I and my family always wear a mask into public places as weve had a very personal experience with Covid. When I went to pick my car up after hours from the front desk, one sales person had a mask on and the gentleman staffing the front desk did not. There was a sign on the counter asking people to wear a mask. When I inquired why the gentleman at the desk wasnt wearing a mask as the signage indicated, I was told its outdated information. I have a grandson who is vulnerable and I am extremely cautious where I go and who I interact with. Its a simple act to wear a mask and I would have appreciated it if your employees, especially one facing the public I imagine for hours a day, was wearing a mask, at least while there are customers in the building. I could have easily exposed him if I was not wearing my mask as the front desk does not allow for 6 feet of physical distance between customer and staff. Thanks for your time and consideration.

I made the appointment earlier in the week for a Friday. When I dropped off the car I was told about 3 -4 hours for the service. No problem. I was later then told it would not be ready until Monday because the parts were not available. The problem is that this has happened before and there is NEVER a loaner available. This left me without a car for the weekend. I have been a customer for over four years now and not once has a loaner been available. It says on the the website that loaners are available. I suggest that verbiage be removed.

Always enjoy working with Robert! He’s the best!

Good service and they are very thorough. For larger items you may want to go elsewhere. Last time I brought my AMG in it cost $4k and the time before that they quoted me $10k to replace the brakes and rotors. I bought the brakes online and brought them to Eurofix and saved $6k.

Challenging transaction for a rarely available new G550 but the team at MB of Nashville was successful in delivering. Thanks to the professionalism and integrity of the team and management I can say that I walked away a satisfied customer. Special thanks to Kirt and David for conducting the transaction. My second vehicle purchase at this dealership and it is safe, clean and friendly.

Everything was great from provided the needed details on the car. I will give 4 Star because when the vehicle was ready to be picked the associate mention on filing the car with gas as it was low on gas. She went to fill the gas while i was working on completing the paperwork and guess what? after her filing the gas it was just showing 175 miles. So how much of $$$ was spent on gas before giving it to customer may be $10-$15. that was shocker from store like Mercedes Benz and when the customer buys a car worth of $45,000+. Honestly, im not mad at not filing the car with full tank but when she left to fill the gas didnt expect them filing the gas of $10-$15 and giving it customer. if they said we are not going to fill the gas and just take it AS IS that’s still fine and will get prepared. I believe as basic rule when Car Store sell the vehicle they fill the car with sufficient gas even if it Used or New one. By the time we completed the process it was late night and still have to go Costco at 8:00pm to fill the gas with family.

Excellent Service. My service advisor took the time to explain to me what services and parts were provided and thoroughly addressed a recent performance concern with my vehicle. Kudos !!

We were on our way to Michigan, thousands of miles from home when the brake light came on and we heard a grinding sound when we applied the brakes! Not good! We were just south of Nashville and made a call to MBZ of Nashville, described the situation and were able to get to them without incident. Even though they were EXTREMELY busy, MBZ of Nashville came to the rescue and squeezed us in to diagnose the problem. The diagnose was...no front brakes! Yikes! Our service advisor, George, described the situation and said our Sprinter van motorhome was not safe to drive. George was able to order the needed parts (from Florida even!) and got the van into the schedule and had us out and back on the road the next day by noon, the promised time! Great work, great team. Thanks for stepping up and doing the impossible.

Thanks to Jan and Marcus for a painless transaction! They kept in contact with us the entire time and followed up on everything until the very end!

Big thanks to the service department. George and Robert are always so nice and a pleasure to work with. They are never pushy and let me decide what service is best for me at the time. I would never go anywhere else .

On time and quality service.Typical first class Mercedes dealership

Great service experience. They are quick and thorough.

My experience with Mercedes - Benz of Nashville was a good one. My dealer Greg was very knowledgeable and experienced. More importantly, he was a people person and was very courteous. I rated my overall experience with the dealership four stars, however, I rate Greg a five. The dealership was extremely busy during my visit so it took quite a bit of time to get our vehicle processed. The Toyota we bought was virtually flawless (except for a little pet hair left in it, lol). Thanks Greg!

Jim Ransom is very great and sweet! I’m a satisfied customer!! Give him a visit if you are looking for a car!!! Thank you very much for your great service! I really appreciate your help!

We had an A+ buying experience. I recommend you visit Mercedes-Benz of Nashville (Jan, sales and Brigg, finance) for outstanding customer service.

Service staff is so friendly and welcoming! This is why you buy Mercedes. I have dealt with domestic dealers that make sure you know what an inconvenience it is to service your vehicle on a Saturday. Not here! And the car was washed after its service, sitting comfortably inside on this wintery Saturday, awaiting our return. This is why you buy Mercedes. Thanks MB of Franklin!!

I highly recommend this company and this location serves is great, davib and his boss saoesmanager were great and went over beyond my expectations 😀cant say nothing bad 100% happy 😊with this peopleI bought a van ! Minutes later found out have mechanic issues davib and his boss didnt hesitate to help me with out paying a penny out my pocket thank you 1,000 times

Always easy to work with and beautiful loaner vehicles. Ask for Jason M. One of the best.