My daughter and I found a car online that we were interested in and we went to Future Nissan of Folsom. Zach welcomed us and Jeff helped us with the paperwork. We felt no pressure and really enjoyed the family friendly atmosphere.

Seems like theres never an easy experience with buying a new car while big numbers get thrown at you. Well, unless you got money like that. I recently bought brand new NEW car which is my very first new car purchase over my previous used car purchases. By far the best experience Ive ever had. Thank you to Mauricio who did such an awesome job with helping me choose the right one for me, and just being an easy going sales rep. Mike as well for the great conversation in making the process smoother. To whom ever reads this, those 2 gentlemen will be your guys in helping you find that perfect car for you.

The staff were excellent from the general manager down to the salesperson also the finance person was great. They explained everything in detail. Very good experience. I found a car that I wanted and the salesperson Zach was very nice, showed me everything about the car, no pressure, and showed the whole purchasing. The whole purchasing deal was a great experience. Love my new car.

As someone who works in the community and strives to create top notch customer service they did not disappoint me. Zach, Alton and Steve delivered just that. In a time when we are short staffed, due to our current climate, they were on point delivering the best experience not only to myself but the rest of the clients in the facility. Thank you for your hospitality and awesome service, it does not go unnoticed and appreciated.

Dave was fantastic, and definitely a man of his word. He followed through on all the commitments he made to me, ad set me up with a great sales person, Justin Jones. The experience was overall was great, but I️ was at the dealership a bit too long.

Everyone here was helpful, honest, and genuine. Bennett was friendly and made the sales process enjoyable. He leveraged others when he didn’t know something. Jeff was very knowledgeable and informative about my different options. Alton, who was in financing, made it as simple and straightforward as it can be. They worked together to help me meet the budget and monthly payments I wanted. They all went above and beyond to make it a truly great experience.

Nichole R. made me feel quite welcomed. She let me know what was going to happen to my car and offered options regarding some of my requests for quotes. Thanks, Nicole!

I just had a need to take my 05 Frontier into the dealership to take care of a performance degradation with the engine. Nichole in the service department took care of my needs. Shes an exception customer service representative. There were some challenges acquiring parts for the repairs and she took care of everything with professionalism and astute attention to detail.Ill definitely keep coming to Future Nissan for my maintenance needs and will ask for her to be my service rep. FIVE STARS for Nichole, or a TEN!!

Very happy with my experience as a first time car buyer. Everyone was super friendly and helpful and I never felt like I was being coerced into something I didn’t want. I also believe your attitude towards anything, but specifically in this case, car shopping/ buying, is hugely related to your experience.The guys that I met (Michael, Justin, Jeff, and Steven) were wonderful! I definitely would give them 10 stars if I could.😁😁

Wonderful experience. The salesman Jerode and Douglas were great! Very nice. Didn’t try to force anything, they were very helpful! I would highly recommend them. Also Jeff, who did all the paperwork, was very nice to work with also. Thank you guys, love the car!

Aaron Kuper, my service Advisor was warm and helpful from the moment I called into the Folsom Nissan Dealer. I was on the road having transmission problems and he answered some basic questions on the phone. Upon my request he set up a service appointment asap. Once I arrived at the service department Aaron patiently answered my questions and explained options. When I needed more time to decide on whether or not to complete the transmission repair, Aaron emailed and texted the estimate promptly and worked with management to get me the best price they could offer. I never felt pressured, I always felt that my concerns were heard and respected.

Jimmy was my service tech and he was great! They found a problem with my car just before I was getting ready for a road trip and it was under warranty! They gave me a rental and had it fixed the next day. Exceptional service by the mechanics and Jimmy!

Justin, Kevin, and the crew at Future Nissan in Folsom are the real deal. Straight up honest and forward you know leaving there you got the best deal possible. I will definitely be back when I can and send everyone I know interested in buying a car to see this crew. Thank you very much

I had a visor on the driver side that wouldn’t stay up. I went to a different Nissan dealership and was told the part was on back order and that they would call me when it came in. They never called. I felt like a burden to them. When I called Folsom Nissan, they were extremely helpful. The parts dept. and the service dept. worked hand in hand to make sure I was taken care of. Chris made me feel very welcome and took care of problem as well as a couple of recall items that needed to be addressed. Amazing customer service all around. Thank you!

Chris in service is by far the best person in automotive industry I have ever worked with. He made the warranty repair and recall work so stress free. Setup rental, and kept me informed every step of the way. He earned them a customer for life.

I must say that this company has a list of All-Star employees! From start to finish my every need was met, every question answer and any misunderstanding clearly resolved. My family and I cant thank You enough for our new car, we love it!

Working with Justin, Jeff and Cameron was so great the experience with these guys was also. When other dealership said they could not get me finance Steven did he was so also. If you need to get a car ask for one of these guys the pressure was taken off a smooth transaction. They are awesome.

Love the environment there! Everyone is so nice and understanding! I’d recommend this place to everyone. They weren’t pushy at all. Very chill and they were listening to everything I had to say. I’d come back any day!

We came in on Memorial Day weekend and every one of the sales reps as well as the finance individuals were fantastic! Jeff the general manager is awesome, Kevin our sales rep was fantastic and super personable and then Steve our finance person was amazing! We got a wonderful deal and we are VERY happy with our purchase.

Da Da and Aton were amazing. Very customer service oriented - friendly, willing to answer all questions. I will definitely be referring my family and friends.

Great service. Made it happen for me! Love my car.

This was our first time to Nissan Folsom having just moved into the area. Service was excellent. This was also the first time I needed my extended warranty. It was hassle free. My current vehicle is in great shape but will definitely visit Nissan Folsom when shopping for a new vehicle.

Everyone was so kind and helpful. I don’t normal leave reviews but I highly recommend them! They were very understanding of my accident and went beyond in helping me find my perfect car.

I made an appointment because I had to miss work to do this. I was told it would take an hour to an hour and a half for the software update (it was a recall). An hour and a half later they still said it would be at least another 45 minutes. That they got busy. So that means they had just started it after I had been sitting there an hour and a half already. Isn’t that the purpose of an appointment? I ended up sitting there for three hours, missing work and having to cancel two work appointments. If you can’t honor my appointment then tell me when I get there, offer me a ride home. Don’t be completely disrespectful of my time and my job and just say, yea we got really busy. Because my appointment should have priority over other things that did not have an appointment. I missed half a day of work for something that was supposed to take an hour to an hour and a half.

These guys are true professionals dedicated to customer satisfaction. We were so relaxed and felt very well taken care of like we were a part of their family! We bought a gorgeous 2021 Nissan Rogue and absolutely are blown away with the style, ease of operation and comfort. They gave us a generous trade in on our 2015 Altima.We are super pleased with the experience and amazing product! Thank you to Kevin, Justin, Zach, Jeff, Aaron and Steven! A team of Professionals!Craig and Bernadette Kuper

Kevin (the Manager) is a real jerk. Spoke with him once almost a year ago and when I tried to engage in another conversation, per recommendation of Nissan corporate, his attitude was that I was some sort of problem customer and that I was bugging him. Literally did nothing to try and resolve my issue and basically told me to pound sand. Ive bought 3 high-end Nissan sports cars (two 370Z Nismos and a G37S) and this will be my last.

The best experience as alwaysThis is my 8th car buying at Folsom NissanI want to said thanks for His professionalism knowledge and kindness to Alton the Finance personHe was incredible person I bought my car to Him 2 years ago and this time he was the one in Finance and do all my papers He was amazingI hope He will be at Nissan Folsom for long long time and I hope Nissan do for Him an Exceptional Worker of the Year !!!!!A+++TO ALTON !!!!Thank You Nissan!!!!

Friendly service rep, Chris. Complete information provided. Maintenance service was quick and efficient with complete explanation of work completed.

This was my 3rd purchase from Future Nissan of Folsom and will not be my last. I’ve been to those places where you get the car salesman that never leave you alone, but that’s not this place. Never once did we feel pressured or like we were making a split second decision. They let us have time to think, to look, and never made us feel like we had to give them an answer immediately. This is definitely the place I wanna continue to buy my cars from, I would recommend it to anyone. Huge thank you to Sean our sales person and Alton our Finance guru and most definitely Kevin for hearing us and not just SELLING us a car! BEST EASIEST CAR DEAL EVER!

Everyone at Future Nissan of Folsom was extremely helpful and easy to work with... I would definitely recommend to friends and I will come back as well!

Jarode was a pleasure to do business with, would highly recommend him. The whole staff was friendly and helpful without being pushy and we love our Titan truck😊

Best Customer Service Ever! My Husband and I have now purchased TWO vehicles from Future Nissan Folsom. We feel the TEAM is Absolute GREAT!!. From The start sales rep Reza, then manager Jeff the experience started great no BS let them know your looking for, your needs and they got started working for us!Chris, Justin worked a GREAT deal on our loan and get us out of our Titan truck. Our deal now included a brand new truck for my husband and I.Steven in Financing was amazing answered all our question and best part not ONE member of the Future Nissan Team rushed us no question was to small! They took time answer all we had to ask and ALL worked as a great happy Team lots laughs and all seemed love they are doing for a living! Got us out the door into our 2ND brand new vehicle in last 2 1/2 years ;)Upper Management GREAT job to ALL your staff members!! Start to finish was a GREAT Experience!!Thank you SO MUCH from my husband an I we will see you in next few years its time in the Parr Home for another new car :)God Bless Merry Christmas to you ALL:)))

I went in to get recommended service from my previous visit. The service was good. I will continue to take my Nissan Rogue to the dealership fir car services.

Addison was fast to greet me and held the door open to let me in. I appreciate that everyone was wearing masks as it shows they care. Addison was friendly, courteous, and knowledgeable. He carefully listened to me explain my issues and answered every question I had. I am so thankful we found a dealership we can trust with our Pathfinder. Addison Hussey made me feel like family, so we’ll definitely be back.

The experience is what buying a car should be like; short, simple, and I got a great car without any hassle. Used the Capital One AutoFinder to find a new car that I liked as my previous car was financed through Capital One. Josh had the car I was interested in pulled up and ready for me when I arrived for my appointment, and took my final paper application to submit it to Capital One. Once the terms were approved, the trade in was agreed on, I was in and out in a Jiffy.Driving from San Francisco, CA to Folsom, CA was worth it.

Staff was very friendly and knowledgeable. Great experience.

I knew I wanted to buy a used Subaru Crosstrek and Future Nissan of Folsom made it happen. Everything about the process went extremely smoothly and in the end I felt I got a good deal on a good car. Thanks!

I got my first car here and I love it so much it is super amazing. ❤️❤️❤️❤️I worked with Justin and Jeff they are great people and really cared for what I was looking for thanks guys. Joyce.

Kevin, Justin, Alton, and the entire team at Folsom Nissan went above and beyond to make my car buying experience the best it could be. Never had to ask for anything! They were all over it and worked diligently to give us the best deal and met our needs by exceeding our expectations. Best experience yet!!!

All went well and I feel confident about my car.

From the beginning salesman was great, but finalizing the deal with the car since was used and paid cash in finance and it is understandable they need to make extra sales on maintenance and warranty the finance person it did insist on getting them since I didn’t want them other than that everything when smooth. And I am happy with the purchase.

Great service and always willing to help everyone with what they are looking for

We just bought our third Nissan vehicle last night. Absolute best service you could ever receive, everyone’s polite, kind respectful and helpful. Love our Nissan cars, and love the Nissan people, they make the car buying experience easy! Jeff manager, Kevin in sales, Sal in financing, Justin and Chris in service, you guys rock!

Overall very pleased with the car shopping experience here.

Kevin was great, finance person was thorough and an overall good feeling!

The Customer Service was Above and BeyondMy expectations.They went out of their way as a team to take care of me and my wife.The Only Car dealership i Recommend and the only one Ill ever go to from here on out!

Cameron Jones and Justin Jones help me get a car I really like and help me feel comfortable. They are awesome. They answer all my questions. Very professional, and knowledgeable.

Arron was very helpful; provided excellent service!

Fastest car purchase I ever made. Justin, Jeff, and Alton made the purchase a very positive experience.

Fast friendly and had fun through the whole process.

I feel very satisfied. Everyone show me an excellent offer and costumer service. I am glad with my lease. Electric car are the future...now.

We were reminded of a crack in the front control arm of the car, which seems like a more serious issue with the structure of the car and something that might be a defect. We’re being told it’s not covered, even though we have an extended warranty on the car. First, what’s the point of having an extended warranty if it’s not going to at least cover structural issues. Second, we shouldn’t have to call Nissan ourselves to find out if our warranty will cover. I was duped into spending a ton of money for the prepaid maintenance and the extended warranty but it hasn’t really covered anything. I feel ripped off, and I regret it every day.

The sales rep Sean, and his managers Kevin & Alton Mantz made this experience quick and easy/painless. 10/10 will recommend.

Love my new nissan altima! Smooth process! Great customer service!

This dealership and service department are a complete pleasure to deal with. Professional with total respect of your time and needs. Honesty with zero upsale pressure. Awesome mechanics as well.....

Place was amazing. I will recommend everyone to buy here. Great job future!!’

Addison was great in keeping me informed and having all my concerns take care of. Very happy with Folsom Nissan!

Everyone from Sales to Finance were all very kind and helpful. As a first time car buyer I was nervous but they were all very patient and answered all of my many, many questions! I felt very welcome at Future Nissan of Folsom. Special shout-out to salesmen Joey and Jerode who were very kind and patient and made us feel like we were the most important to them. Gave us space when we wanted and were there to answer any questions when we needed. Another special shout-out to Doug in Finance, he was very helpful and patient with us! If you’re in the market for a new car, I highly recommend Future Nissan of Folsom!

I received excellent service. They found a truck which fit my request and at a good price.

We love our new Armada. Thanks for making the experience easy.

From Sales to Delivery crew - my experience was great - friendly/courteous service. So easy that I did not need to speak with anyone on the phone - text and email to get my deal done. Would highly recommend the dealership.

Thank you Kevin for helping me find my car and thank you Justin and Alton for assisting in the process and being so patient with me!!

Even though I live 2hrs away, I would be very happy to purchase any and all future cars from this dealership. The entire team is friendly, welcoming, and has the customers best interests at heart. You can tell they value teamwork and theres an energy of camaraderie.Prior to contacting Future Nissan of Folsom, I was feeling very discouraged about the car buying experience. But Jeff, JR, David, and Zach really helped make the trip out there worth it. I cannot thank you all enough for your professionalism and friendliness.

Bought a new Rogue. The guys I worked with were super helpful. Especially Justin and Steven.

Great service representative who provided outstanding service. Quality work from true professional service technicians.

Ive call and emailed about a cigar smell in my rogue sport and never received a call back from the guy that sold it to me and left a message for the gm and never got a call back

They we’re very informative, fast with repair, even helped with Lyft and rental car!

Excellent service here. Dealt with Jeff the service advisor and he was very professional and handled our issue with our car with no problem. Definitely will recommend this dealership for anything you need.

I cold called Future Nissan in Folsom because Roseville Infiniti NEVER even called me back about a possible maintenance. I spoke with Edgar and he welcomed me to drop my car off. Edgar even sent photos of the needed extra replacements and were sent to me via text that afternoon. I had it back and finished by the end of the day as he said it would even with those extra things needed to be done. Edgar was fantastic throughout and is an excellent employee along with the mechanic who spoke to me before I left. As a first time experience, I will for sure come back to Nissan in Folsom for future maintenance!

Friendly service reps and great vehicle service.Thats why I have been coming back to Future Nissan for many years!

Great Parts Staff !

Our rep was very patient and helpful. At couldnt decide which car to get and he showed us several options. Finance was easy and we left happy! Would definitely purchase another car here in the future

Absolutely the best experience Ive had at a car dealership!!

Good service and friendly

Edgar was over-the-top helpful, courteous, and provided excellent customer service. Ill keep coming back as my car needs require. I couldnt have been happier. Thanks, Edgar and thanks Future Nissan of Folsom.

Jones was a great help and extremely professional. The staff was great and took excellent care of our car buying experience.

This was the easiest car buying experience ive ever had

Excellent customer service. They really try to work with you to get you a car you want. 3rd time dealing with them and I would highly recommend them.

Had some scheduled maintenance done period but our car two and a half years ago or so out there period and we have been treated absolutely spectacular period just in the maintenance manager that takes care of our cars is an absolutely superb human being as well as everyone else that works there I would highly recommend this place at any time

They treated me very well

Friendly, prompt, and personalized service.

Great service, awesome technicians

We took the Nissan Sentra for 55000 miles Multi Point inspection and oil Change. Without telling us, Nissan Folsom was going to add a Motor Oil Additive. Nobody asked for this additive!!! When we asked the Service Agent to remove this additive, she changed her body language and no more friendly anymore.

Went in for schedule mantinace for my Rogue. It was fast friendly service. Answered all of my questions and let me know what to expect on my next service.

I had a very good experience. No pressure and great customer service. They took care of me like family.

I just want to give a tremendous thank you to my Service Advisor Justin Clay for helping me out with my Pathfinder repairs. He went above and beyond his call of duty to help me get my transmission repaired (for a second time in 2 years). He made sure the repairs were done correctly and efficiently. I appreciated his help. Thank you Justin Clay!

My Service Representative Chris was very knowledgeable, helpful, courtias and professional. He made sure I get the best service at the best price.

Do not waste your time here worst service department Nissan has to offer I’ve already sent my grievance to Nissan corporate but I feel the need to let people know that these guys literally will waste your time and not end up helping in the least bit do yourself the favor and go somewhere where they will actually help you I bought my car here and I don’t trust them with any repairs that should tell everything you need to know

I was in and out of there so fast, I didnt even get to get into my book good. FNF always provides me excellent, and thorough service. Everyone is pleasant, and after every visit, I leave with the confidence that the job was done right the first time. Props to Jeff L.♥

Service Manager and Consultant Addison Hussey, who assisted me throughout, provided me the specific needs of my vehicle 2018 Murano, no more and no less. After determining during a road test that the collision sensor was not working properly, Mr. Addison impressed upon me the importance of this safety function. He afforded to provide me a courtesy vehicle so that I did not have to wait needlessly. He estimated that the repair would be done by 3:30pm...he communicated with me via text and as expected, about 5 hours later, the vehicle was ready. Just know that I live out of town and about an hour drive to Future Nissan of Folsom. Its great to know that my vehicle is in good hands.

Was greeted immediately by service tech. Service tech was very friendly, professional, and informative. He arranged a Lyft for me which was a pleasant surprise because I thought I had to wait for my car. He gave me an overview of things to watch out for and likely to be addressed at my next service.

Salesman took time to address all of our questions.

Excellent service and great staff!

I always see smiles on the faces of all that work there-very courteous, even when they are busy.

A sales person, Dakota, said he would make an attempt to meet the sale on the main Nissan USA website. His initial offer on a car did not even meet any kind of sale. They didn’t even offer a military discount. He asked if we had deal. I was upset and said no. He later came back with a different offers for me to choose from. It was a difficult decision to make so I took my time and asked if I could be alone while I thought. During my decision making process, he would ask if I made a decision yet repeatedly as if to hurry the deal. Once I made my decision, he disappeared to get the car detailed. That was during the paper signing process. This was not the problem, the problem was that he took it upon himself to use pena colada scent in a brand new car. It not only overpowered the new car smell but also gave me a headache for a few days. The last bit was him hurrying me out once the deal was done. He quickly put on the plates and in his haste he forgot to put the sticker on the windshield. I didn’t notice till I drove off because I flew off into the street so I pulled over and picked it up then placed it on the windshield. The next day I tried to call him and he didn’t pick up. I was going to tell him of my complaint about the smell and the sticker flying off also if and when to schedule my first service. Dakota never picked up the phone nor called me back. I will never do business with Folsom Nissan to such a horrible experience.I don’t expect people to say thank you for your service but the way he just brushed it off when I mentioned I was in the military surprised me. He just said “oh, ok”.

Got my car serviced

Regular service for my car, Chris Bishop is my go to guy. Always the best service and attention to my questions and or needs. He has always taken the time to make me feel I was the most important person to him. If the score was a 10 Id give a X10 score. Hes the best.Thank you for hiring a qualified staff.

I really like customer service. I usually make an appointment for service and takes around 1 1/2 hours. Plenty chairs in the lounge, free coffee while waiting, tv on, free WiFi, shuttle service. I have prepaid service but to n honest I would never do it again. It does not cover everything and it is pretty pricey my my for oil change.

Had to get my car towed after working hours to the dealership for service, they reached out to me first thing in the morning to find out what was wrong and were in contact with me throughout the day to make sure I was taken care of.They got the issue fixed the same day it was taken in, and explained to me what the problems were and what they had to do.They went above and beyond my expectations, and even gave me the number to call to make sure I get reimbursed for the tow truck fees, since I have roadside service with my certified pre owned car.Awesome awesome awesome, every aspect of my interactions with them was exceptional.Shoutout to Justin who was my service provider here.

NO stars deserved here. This dealership experience was HORRENDOUS! First they have a so called advertised car for sale that we went to look at a couple of times, test drove it. It was still available at a deep discount so we went back to the dealership a third time after calling to say we wanted the car. We spent HOURS over our weekend with this transaction, then magically towards the end of signing the paperwork after about 4 hours.. OOPS, there was apparently a glitch and the car had been sold? They apologized, said they would fix it but they have yet to make 1 proactive phone call to us. They said they had a similar car in stock going through inspection and theyd keep us posted. They have not. They kept the registration on the vehicle I was going to trade in. I asked them to mail it but they didnt so we had to go back a 4th time. We got a survey referencing our latest purchase. One of the managers thought when we called back to come pick up our registration that we had purchased a car. He was the one who told us about the glitch. They put us through hours of stress, they were dishonest, we do NOT believe that car was actually sold. We suspect we were bait and switched. We gave them a chance to fix it and they completely forgot who we were when we left. If they treated us this badly when we were attempting to buy a car, can you imagine what it would have been like after they had received our money? I shared the experience with friends and much to my surprise, one of them said the exact same thing happened to her at this dealership too. We will NOT purchase from them, we are actively posting reviews online encouraging customers not to buy from them and we do not want to be contacted by them again. Stop sending us notices about our new car. We did not purchase anything from you.