These guys were great without advance reservation. We rented a Nissan Pathfinder and took the family to Lake Tahoe and RenoHad a Great time thanks to Budget Car Rental!

Run the way all car rentals should be. Fast and easy.

Steer clear of this particular location. So sketchy. We rented a car for a few days and everything started off great- we extended another few days and Alfred said that it would be for the same daily rate. When we showed up to return the car, he presented a bill to us about $150 higher than what we were expecting. After a lot of back and forth, he finally honored the deal he offered us initially. I would probably not have bothered to write a review if that were where it ended, but then three weeks later we got a surprise $479 fee (almost as much as the car rental for the week). No explanation, no heads up. I called into the main Budget office and they said it was for a cleaning fee.We had taken the car to the beach and our kids got a bit of sand on the floors (not a crazy amount). My wife and I actually asked him to come out of the office and look at the car and asked him if we should go vacuum it out. He looked it over, said that it was fine, no problem, and that we were good to go. My wife even told me that I was being over the top but I wanted to make sure that we were totally settled up.All I can say is that Ive been renting cars on occasion for almost 20 years and I have never had anything like this happen. Enterprise has been nothing but a great experience, and I havent had a bad experience with Budget before this. It all comes down to this particular business owner- trust me, stay away.

The staff there was really nice . And everything got handled she was great .

I reserved a truck over two weeks in advance and was called one hour before I was to pick it up and I was told they did not have a truck for me. Then when I called the national number, a manager said there was not truck within a 30 mile radius. He then began to quote me Budgets legal bull. This is the worst company and a horrible way to do business by overbooking rental trucks and leaving people stranded.

TAKE YOUR BUSINESS ELSEWHERE. I reserved and received a confirmation for a moving truck rental. One day before my move date I receive a voicemail to notify me there is NO truck available. I called and spoke to Alfred who gave zero f*cks about the situation. He was very unprofessional and had zero intentions of trying to come up with a solution. Horrible customer service and your reservation/confirmation means nothing so stir clear of this location!

Alfred is the bomb!! He’s been helping me for the past few months and has been an excellent representative for the company. He has gone over and above to make sure my experience was smooth. ALFRED ROCKs!!!👍🏾✌🏽

Alfred is AWESOME! He has such a kind and pleasant attitude. Ive moved away but returned a couple years later with my daughter and he remembered me and as always, greeted me with a smile! Ive referred several people here.

Monica must really hate her job. Budget needs to do something about her other wise they’ll continue losing customers at this location. Never coming here again. Don’t even bother with this place. She will give you absolutely zero details about the rental, and if you ask her any questions she responds with such disgust as if you are bothering her.

The worst customer service ever. The big chick lacks customer service skills and shes very rude to military personnel. She had the nerves to tell me pull down my mask so she could see my face, mind you Im in uniform and she had both copies of my ID. Shes rude, unprofessional, and miserable acting. If she doesnt like her job, she needs to quit it. I called and filed a complaint on her. She will not disrespect me like that!!! A disgrace!!!

Very nice and respectful staff, Great customer service, thank you I’ll be back and recommend 100% budget Fairfield ca !

Monica at the front desk was extremely rude from the first interaction on the phone when I called to confirm my reservation. At the time of arrival after waiting 25 mins the interaction with Monica was upsetting due to the fact that she made the process a lot more difficult then needed. After receiving the rental, I noticed multiple charges on my account that weren’t authorized and when I brought it up to Monica she denied that she had anything to do with the charge and told me to dispute it with my bank and refused to look into the situation at all . Overall I was disappointed with the entire interaction/transaction, not to mention the car I was given was dirty/dusty in the interior & even had previous renters belongings in the car. To top it all off the car odometer was constantly notifying me that maintenance was required. Definitely won’t be returning to this location if Monica is behind the counter

We had to come in to get our car swapped due to a complication. The closet location to where we were staying was the budget on Parker Road in Fairfield. The employee there was quite dismissive and a little on the rude side. He didn’t have any cars available, which is understandable. We ended up going to the Budget in Napa Valley.

Very attentive and helpful. Friendly customer service. Transaction accomplished with ease.

I wanted to share my experience with this rental car location. I will say I give them my sincere 5 stars, I was able to call and make a last minute reservation and the process was quick and very professional. Monica was the one who attended me and she was extremely professional and informative of all available options for me. If you are in the area and need a rental, this is the place to go. I definitely recommend this place for all your rental car needs.

Good business hours. You can rent a car or a moving truck here. Cant beat that. Rates are decent. Service is good.

Nicest people in town

Fairfield location outside of Travis AFB. They wont rent to you without a credit card but still took my $ online so the transaction turned out to be a waste of time. ...but the location in Napa does not require a credit card...FYI. so i gave them an extra star.

Management Was Very Rude And Disrespectful And Did Not Want To Give Me A Car, I Definitely Will Not Be Working With Again.

We had a U-haul situation fall through at the last minute (due to a power outage) and needed a truck immediately. We rented one by phone and were told to pick it up at this location. When we showed up, several other clients were there, all having rented trucks a variety of ways.There must have been some cyberspace anomaly, because there were not enough trucks for the amount of customers. A very nice man named Alfred was faced with a customer service representatives worst nightmare.He managed to deal with each customer calmly and respectfully and send us all away with a vehicle that would get the job done that we needed it to do. I was incredibly impressed with how well he handled a situation that could have easily turned into a disaster.

I have used this place for car and truck rentals quite a few times in the 6 months Ive been in town and I cant say anything bad about them. Top notch.

Everything with our car rental was fine until after the fact when they charged us $25 for going through one toll during the 10 days that we had the car. They were very up front with their cleaning fee and smoking fee but failed to mention how they charge you everyday a fee for the toll usage. Because we used the toll pass once they automatically charged us a fee for 5 days plus the amount of the toll. It felt very sneaky and manipulative that this was not mentioned when we picked up the car. They also refused to refund.

They will make you want to do repeat business..

Alfred at Budget is a very courteous representative. He is very knowledgeable and makes renting a car a painless exercise. He is always willing to accommodate, if the resources are available. I highly recommend this rental car location.

To be honest they just look over worked so customer service is blunt and slow to get things done. The car was grate thought and there was no hassle acquiring the car.

Good experience the Customee Service Rep went above and beyond to get me a car a a better than competitive price . I had no reservation. She also gave me instructions to my destinations, maps, best routes etc. Very Positive experience.

Rented car was dirty and maintenance light came on while on trip.Me and my wife was ask for two credit cards.And waited 45 minutes outside in the heat

The female emoloyee either hates her job, life, or has no idea what customer service is. If you can use a different location I definitely would.We got over charged on mileage and had to pay so much in gas that we didnt use.Wont be choosing budget for moving truck again.

Rented a moving truck from here and though there was a wait (only one employee) the service was friendly. Watch put though because the person on the 800 number told me to arrive at 5pm Saturday and got there at 5:05pm and they closed at 5pm. They did offer a 20% discount cuz we had to come back next day, but I realized I couldve gotten that with AAA discount, which I forgot about.

Been here 3 or 4 times now and its awful every time. I told her no to all the optional add-ons as it was supposed to be a government rate rental. Got my paperwork and asked what the 40 bucks in additional charges was all about before I signed. She fudged the rate to get me a cheaper price but HAD to add the extras to get that price...I told her I wouldnt be reimbursed for extras and that this was supposed a government rate rental for my crew and the price jumped from 99 to 175 a night plus tax! I use the Enterprise on base whenever possible but they close earlier...

It was such an awful experience. If I didnt need the rental I would have walked away. The lady at the counter was so unfriendly. She did not greet us when we walked in nor did she thank us. When I asked her a question she said its in the contract!!! No customer skills whatsoever!!!

Excellent value for your moving needs. Owner was very personable

Always excellent service whenever I need to rent a vehicle. This is the Budget store of choice. Alfred is always personable and takes time to provide us with great customer service and vehicles.

They were personable and flexible throughout my dealings with them, from the moment I rolled in ten minutes before closing time, to the instant I realized I would have to extend and they sought out the lowest rate, and the end of my rental when they held on to the car in case I wasnt able to get on my flight. I had nothing but positive experiences from Budget, and this location in particular.

Hate this place. Avoid. Only one person office.

Attendant was extremely helpful. Id rent from here again in an instant. Thank you for the superb service.

Ok I plan to pickup at oak airport and return at your location and if needed plan to rent from your location, hoping good service to receive when I come to return car

Not a fan, the guy at the counter was rude.

I just got off the phone with a girl employee and she was trying to quote me a price on a mini van @ $311.00 a day can anyone on the face of this planet tell me thats a great deal or even a fair deal and not someone who works for them just cause they legalized dope doesnt mean u gotta use it

This place gets it. Cars are always ready when reserved, no long expensive waits, never any drama. Alfred has it figured out.

The staff ignored me for the first 15mins while here. Extremely slow. Waited 45 mins to hear that they cant give me a truck because the messed up their inventory

Fast friendly service easy to grab & go

Outstanding service from the gentleman in the front counter.

Great experience. Alfred was kind, fair and courteous.

Professional staff, excellent experience!

Beware of this guy named Alfred, hes a very shady person, he tried to charge me three times for the same reservation, and he likes to play dumb too.

Great service Alfred is wonderful to work with 👍

This location was super convinient for you and Alfred was very helpful. Will rent again from here!

Wanted to extend rental of car l got from Sfo airport, spoke to 3 agents who insisted on me driving back to SFO despite being 70 miles away.but when l called Alfred at the Travis location he resolved my issue in less than 5 minutes saving me the time, gas, and bay area traffic.was thrilled by the service

Im turning in my car tomorrow (knock on wood) and theyve been great. I read many horror stories (about Budget), and I was very cautious and stand offish at first. I picked up my car from OAK intl. airport, then I drove it to Travis Afb for on base duties. I did most payments online, and used USAA for ample discounts. Unless they try to scam me after I drop off the car (after hours), then Im a satisfied customer. I had the same car for approx. 40 days.

Just called to get a idea of what I was looking at and the guy on the phone was so RUDEE!!!! told me he didnt have time??!! How do you expect to sell with poor customer service and being rude! I told him the car I was looking for and he is telling me info I didnt even ask but when I ask my question he says he dont have time and hangs up!! NEVER AGAIN !!!!!!!!!!!!!!!!!!!!!!!!! SAVE YOUR MONEEYYYY

Great place to rent a car.

Alfred was really friendly and helpful.

Horibble I reserved a 26 ft truck 3 weeks ago and when i went to pick it up they did not have it.

Ok, little expensive on the weekends

Professional and effortless, thanks.

If it were up to me I wouldnt give any stars due to the horrible customer service when I called and made a reservation, as well as them making my reservation on the wrong dates that I had originally made the reservation for.

Havent been there yet

Very bad attention. The most important thing in any business is that the attention to its visitors is of quality.