The car I have loaned to my 19 year old son was towed from the apartment he has lived at for less than a week after confusion over parking spots. As his mother and owner of the vehicle I called to get the scoop on how to get the car back. I was first accused by an extremely rude employee of not actually being his mother and was hung up on after saying I didn’t appreciate being spoken to in such a manner. One night and $500 (which was paid by my son) later we have the car. This is the absolute most disgusting, rude, unprofessional business I have ever had the unfortunate experience of dealing with.
Nobody likes having their car towed!! BUT if it does happen you should hope that Ron May has your car. They were beyond helpful including having someone there after 5pm to let us get the car back (we didnt learn that my fathers car was towed until 4:30 Saturday on Memorial day weekend!) MIKE was THE nicest person ever... seriously!! He could be a manager of customer service at a 5 star hotel he was that kind and helpful. So yes it still cost a fortune to get it out but at least it was a pleasant experience thanks to Mike.
Absolutely the worst and most unprofessional company. Wrongfully towed my car and gave me and my partner a hassle figuring out how to get it back. ALSO CAUSED A LOT OF DAMAGE TO THE FRONT DRIVER SIDE OF MY CAR. If you employ these people to tow at your lot they will wrongfully tow cars and you will be at fault to pay for it. Extremely unprofessionally on the phone as well. This company wasted a lot of my time and caused significant damage to my car for no reason.
We had a vehicle abandoned in our driveway and we are renters they talked us through everything we needed to do and we’re there in less than 15 min once our landlord was contacted. The driver was super nice and professional and quick. Definitely would recommend them if you need a vehicle towed
Fast and simple. Just what we needed.
This is a great company. Went above and beyond to help me out when I had car trouble and reccomended places to take it to get fixed. Staff is friendly.
I mean I hate to have to review ron may. Never wanna have to go there to retrieve your car. HOWEVER they are very nice and helpful people made the experience go smoothly and only charged me for half a day .
The towing provider, Edward, was very professional and had amazing communication. Provided us service within a very timely manner. Overall great customer service.
Huge thanks to Jesse and Taylor. You guys really helped us out tonight.
Dale did an amazing job. Showed up on time, was professional, and cared about not damaging my car. Would use again, but hopefully wont need to. Lol. 👍
My vehicle was parked illegally. Fine ok, I messed up and parked in a spot I shouldn’t have because I had my little kids with me, it was cold and raining, and there was no other parking available at our apartment.The charge to get it back was $475 plus tax after they had it less than a day! Ok fine “state law” and all that frustrating and annoying but not technically their fault I guess. But then when I called to figure out what was going on, they said to call when I arrived to pick it up. I did and they said “the driver is out on another call I’ll have them meet you, it could be up to an hour” Seriously!?!?!?!?!?!? Now I have to sit in the cold waiting for you to meet me and then pay you $500 to get my car back? You couldn’t at least have told me that earlier, or maybe let me set up a time when someone was available?Just because I’m at a disadvantage and I have no choice shouldn’t mean customer service goes out the window.I messed up, I put myself in this position, but the absolute lack of any semblance of even trying to care or provide customer service is appalling and ridiculous!!!
My 350z broke down and Garrett did an outstanding job. He was professional and quick all while being reliable. Definitely would use their services again! certainly one of my best experiences with a towing company compared to many!
Absolutely terrible customer service! I had called to find out how much it would be to get my truck out of impound and they quoted me a price and when I showed up the next day to pick it up they told me a price that was over $300 more! When I tried asking them about it they tried to imply that their lack of basic math skills is somehow my fault. This was after they told me that I did not talk to anybody today before apparently they had a ghost answering the phone. It was absolutely ridiculous. I would not recommend them to anybody ever.
Rude like we are all out to live a free life
I am an RN working crisis ER in Houston, TX when my truck that was parked in Everett was vandalized. I had been working with Good Sam to get my truck moved to a repair shop. The first towing service sent a tow truck operator that would refuse to tow my truck because they had kayaks on it. The second time I contacted Good Sam they sent Mike McColl. Mike was great. He arrived on time, was professional and very helpful. He went the extra mile making sure my kayaks were secured on my truck before towing. When he arrived with my truck at the repair shop that was recommended by my roadside assistance membership, it was closed and gated. He then contacted me with options. He transported my truck to another shop that he knew had a key drop and a good reputation for fixing diesel trucks. He then sent me the contact information for the shop. After dropping off my truck he realized my kayaks would not be safe until Monday when the shop opened. So he took my kayaks off my truck and secured them behind a gated area to keep them safe. He repetitively went way beyond expectations to make sure my truck and kayaks were safe. I can’t express how much I really appreciate someone that is so helpful, knowledgeable and friendly.
The auction was pretty good. It was a little frustrating because they had a minimum and 2 people from salvage yards. They were buying everything. However, we were able to get into a car we wanted.
My friends car got towed in my neighborhood because I forgot to tell her that parking arrangements changed. Totally my fault! So I said I’ll pay due to my negligence and lack of communication. Maybe because I haven’t had to pay a tow bill for a while or perhaps a general lack of towing rates but I was blown away...... $500! I know $500 isn’t a ton of money but it’s a significant chunk for my family. When I asked to speak with a manager the woman kept telling me “no” and call tomorrow. But I couldn’t wait that long since my friend needs her car back today. So I asked to speak to a manager and I’ll hold if I needed. The woman said “no” again and HUNG UP! I could not believe it. How unprofessional. Obviously, I called back, however a different person answered. I told him what had just happened and he was un phased. He did not apologize for her unnecessary, inappropriate and unprofessional behavior in the work place. If anything he was almost proud to have heard I was treated so discourteously. To sum up an unpleasant conversation they were unwilling to budge on the price and if we don’t get it sooner rather than later obviously the bill gets bigger. I understand they have a business to run and towing companies are not a charity and can’t let everyone have a pass. I’m expected to stay professional and courteous to the ones I work but especially the ones that walk through the front door all day. It’s such a shame apparently this company does not hold the same values. It would seem the employees at this company believe they can treat customers that have been towed as rude as they like because to my knowledge there isn’t much you can do but pay what they demand or... pay what they demand!
Very fast response time through Gieco Roadside assistance. I thought it was a dead battery but it turned out to be my alternator. The guy gave me a quick jump. It died again so he gave me another and rushed off. Just bad quality service. Would not recommend.
Garrett was awesome super friendly hella cool and the company worked with meThank you garrett
That were great very helpful and fast.
Bought a beautiful 2002 ford mustang today at auction for 450$ (awesome deal!!)Auction went efficiently and key maker was very fast and excellent workmanship.
In my case Im only giving Rons four stars because of the money that I had to spend, otherwise it was very pleasant experience having a friend come from Seattle too take me to Rons, in Everett, 2 hours after it was towed and there to receive it and a mere $485 later I had to restrain all of my inner anger at myself because of my failure to respect a persons parking spot .The $485 will be sadly missed and being unemployed during our pandemic, venturing out just to see a friend is a very disappointing reality.Fortunately I had tools to be able to repair the minor damage to the towing experience in that I spent an hour and a half fixing what the tow companys employee failed to realize was an improper binding of my particular vehicle, which I was assured by the staff present to assist me that there could be some more training involved with this individuals procedures.One caveat to this whole story is that through my unfortunate experienceI learned that they were hiring so Im going to apply.Cheers to me.
Car broke down and they came and towed me to the dealer. From breaking down and getting to the dealer it took a total of 1 hour. Mike the driver was very courteous, professional, and explained the whole process. Definitely would recommend them for any towing needs.
If you didnt use Ron Mays Towiing,,,you made a big mistake
Very skilled, courteous, fast, and professional. They arrived quick and towed my car to the shop to be fixed in enough time that my car was fixed the same day.
Excellent people. Very caring
No one likes to get towed.. Besides that good people here treated with respect even though I was probably a little bit rude 😔
I was involved in a not at fault accident last night. Ron May showed up and the driver Mike McColl was awesome. Fast, friendly, and was very informative. They are now my go to company for towing.
On the 7th of August geico selected Ron Mayes towing to help with my car the driver scratched up my bumper he got very angry he did it he was mad at his self. he dropped my car and said I wasnt gonna touch it anymore I couldnt believe the service then 3 days later they needed to take my car somewhere else to the dealer the same driver😥 picked up my car and dropped it off at a different dealership where he was not supposed to take it. and threw my keys in the weekend slot I couldnt get my car keys back until the following Monday. very bad service that day I gave it a try the 3rd time I have got good service from a different person at Ron Mayes and everything worked out OK.🥰
Straight and to the point.in and out quickly.cant blame the tow companies they are just doing their job.
Within a two week span Ive come home to someone parked in my parking spot (that I pay way too much money for every month) twice...both times Ron may towning has made the process fast and easy and theyre super fast about loading the other car on to the tow truck therefore avoiding any awkward or unexpected conflict from the other car owner
I had called everyone around Town .This was the only company willing too town my Harly.Very nice job and thank you
Shout out to Mike who helped get my car home! He was very courteous and went the extra mile to make sure my car was safely secured to the flat bed, that I requested for towing. Prices are very competitive with other companies! Unlike a lot of other companies Ive dealt with I only had to wait an hour. For it being the evening of a Sunday thats unheard of! Anyway just want to say I will definitely recommend this company to any of my friends/family!
Gooooood people
Ive bought half a dozen cars at auction here, professional crew that usually knows what their talking about.
Got a call from this tow company and spoke to a guy named Garett was very rude to me when I was just asking questions pertaining to my towed car and then proceeded to tell me to “Just come and get your car man” and hung up. Sadly I have never had a good experience with their customer service ability’s wish there would be some kind of check and balance for these people seems like nothing has changed within the time my car was towed the first time.
Called to just to see how much it would be to get my car out and if it would be more expensive if I just waited to get it in the morning or if it would be cheaper and the lady on the phone was being very rude like it wasn’t her JOB to give us an estimate or let us know what the difference would be. Customer service skills would definitely be less than one star too bad I can’t give negative stars. Wish people would be more kind.
My car being stolen. Came to Ton May Towing to see my personal belongings and they dont allow me too see my car. Very upset 😡 with theres customer service 😒
Thank you for your help with our fifth wheel Jamie!! You really helped us out. we’ll send you a thank you gift soon!
The manager was super friendly and willing to work with us when our car got towed from our apartment complex for expired tabs while my military husband was away, and helped us get out quote down.Thank you for being so helpful in a really stressful time in our life, especially while welcoming our newborn into the world in a few short weeks
Quick professional service
Didn’t give me a time estimate, less than an hour. But it was more like 2 hours maybe. Had sum unexpected trouble with my card. My driver was a little rude @ first doubting that I had money. But was understanding About my situation! Def would use service again about wait time
The management and the people working the desk were beyond helpful in helping us get our car out. Excellent customer service, for being a towing company there the nicest people we met in this type of situation. The tower went extra mile and more in helping us jump the 240, making sure we have everything we need, he was funny very genuine.
Mike was amazing and went the extra mile to help me out. Very thankful for him! Super quick and painless :)
They were all around friendly, great customer service! Was a pleasure doing business with you and will keep you in mind for the future! 👍
Ron May Towing was great. The driver went the extra mile by asking if I wanted to sit in the truck first off, I did, it was cold. He recommended a shop close to my home that hed had good experience with. Valuable when you dont know a good one, I didnt at 10 oclock at night. The lady in the office was nice and helpful too. Once my car was situated he gave me a ride home, saving me from a mile walk in the dark and cold.
I loved Ron May Towing service.
I had gone there.....!
They had my car for less than 3 hours and it cost me 400+.They keep taking my cars.Ive been towed by them 4 times.Theyre in cahoots with Hillcrest estates.I dont mind the staff at all. They were cordial and helpful.
Will only tow if it makes a buck. Had someone parked in our fire lane in the back of our apartments. They are the posted towing. They refused to come and tow unless a manager called yet all manager offices are closed after 9pm.
Kind, friendly, helpful, but expensive 😭
We had to work with Ron May Towing to get our father’s car out of impound. We live many hours away and they worked with us and were very friendly, and at the end of it all didn’t even charge us the full price they originally quoted us. To top it off they gave our toddler who had been stuck in the car for that many hours, candy and a toy. We had the best experience expected for this type of thing. Thanks Ron May Towing. 🙂
Maybe if they actually did their jobs!!! Instead of taking up the mocha stand lines and blocking traffic while parked in a flat bed in a traffic lane. Hence another reason they only have 3 stars!!
Allways helpfull. have used there services a few times. Whether it is lock out service, jump starts or Towing. Theyre always very helpful. Their drivers are highly professional and polite. I would recommend them to anyone in need.
These guys are awesome. Professional company setting the standard. Keeping it real
Employees are pretty decent,although they deal with a lot of angry people that have had their cars towed so try to understand where they are coming from .but overall an ok company I buy auction cars from them so I know them a little more personally than most people
The office people and drivers are very nice .I enjoyed talking to them everytime I needed to pick up my car or when other business took me there.They make the experience as pleasant as possible.
The tow truck arrived quickly and a side from maps apps he was informative... Tried to help where he could.
Fast and professional! Josh was awesome. Thank you!
Wasnt the best experience Ive ever had actually was the worst with this company. I swear service has been getting worse over the years ! I would avoid this company if you can . Many friends have their cars towed obviously their fault but items were stolen 😡 Im glad this company is going under in the next 5 years no doubt !
Adam came to my rescue. He arrived quickly, was pleasant, and went the extra mile to ensure I was safe to travel home. No one wants to have a breakdown but with Adams help this one wasnt so bad. Thank you.
I had to have my vehicle towed the other night unexpectedly when I went to pick up my kids from daycare. I did call Les Schwab after supposedly checking the battery they told me they thought it was the alternator or the starter and that I needed to have my car towed to a mechanic. So so I did call my insurance company and I was told that Ron May Towing would take over an hour and Garrett showed up within about 40 minutes. He was super kind he was super fast. He made sure that the kids and I were warm and comfortable and he went as fast as he could so that we could get on our way so I just wanted to thank Ron Mays Towing and the driver himself Garret thank you very very much. Also wanted to mention that it was just my battery that needed to be replaced
One of the worst expierences I’ve ever had this company makes their own rules. First of all we got our car towed from our own apartment complex when we had a permit. I then beat the tow truck driver to the yard and he still refused to give me back the car. He than got in my face and began screaming and threatening to call the cops after he repeatedly said I’m from LA I get shot at! I’m from the streets. I was very upset but maintained my cool. Cops were called and of course not a thing anyone could do. They said it would be 374$ but to come back in the am and it be 95$ cheaper. Of course we came back in the morning. The quote came to 471$! The lady was so rude to me and my girlfriend. Saying well I can waive the 30$ storage fee. She really had no heart. I was trying to ask questions to why they were able to do what they were doing and she would say state patrol makes these rules not us. I was only curious and she kept making up excuses on why it was so much. I get people have jobs but when did we not become human beings. My girlfriend was shattered and there was nothing we could do. I would avoid this company at all costs! Very unprofessional having their employees get into my face nose to nose. Do not Tow with Ron May! This is an honest review!
Great staff. Very professional. This is how a tow company should be.
AAA Taxi found a honest hard working driver of yours Id hire right now!
Fast and friendly service
Treated me fairly and everyone was super professional.
Very pleased with Garret! He was there within an hour, when he got there he had me on my way within ten minutes. He was very knowledgeable!
Communicative and friendly. They were prompt and I will use them again.
Ive been into Ron May Towing several times through the years and always found them to be professional, capable and courteous. As a former owner of a wrecker service / towing company in Georgia, I was especially impressed with the appearence of their equipment and facility. As a long-haul auto transport driver, Ive loaded / delivered many vehicles to their facility through the years. Each experience Ive had with them is positive. My advice to companies requiring a pick & hold service or delivery to local area is to consider Ron May for any such need you require.
Horrible company! As if getting your car towed in any way, shape, or form isnt bad enough these grimy lowlifes have to be theifs to top it off. If this was just one isolated incident then I wouldnt be accusing, but many, and I mean too many times I have seen this for myself. They take advantage of your situation and deliberately search your vehicle for whatever they might like just because they can. If you have had your car towed by them, do not expect ANYTHING of value to be there upon pick up. Very shady, beware!
Great people when you buy a car from auction
Had my 21 1978 Dodge RV towed from Lake Stevens to North Everett. The team was awesome, courteous and careful with my rv. Fantastic service!
They came out to my house for me and unlocked my car for free the person name Mike that came out and unlocked my car in less than two min and the were here in less then 30 min!!! I would highly recommend this tow company
They were very quick to get out and take care of a parking lot issue we were having with an abandoned car. Very friendly and professional.
Towed and held an illegally seized vehicle for Arlington PD. Even though the toe was illegal they refused to release the van or ANY of its contents including mortally vital medications assitive walking devices or a WALLET FULL OF ID AND CREDIT CARDS! Something sure seems very strange about this business.
Not helpful at all. Just wanted to get a baby seat out of the car. The woman receptionist was sympathetic, but the man there wouldnt let us even get a car seat out of the vehicle they illegally towed.
Great people and super easy to work with.
By far the nicest towing company Ive ever worked with! The manager was friendly and willing to work with us.
I had to call Ron May on Easter Sunday to come out to jump start my car. Adam was the person who came out and not only did he get here in a timely manner, he stayed and made sure my car would start again. Very much appreciated.
So I had my vehicle towed I’m not mad about that I paid the costs it’s only a couple of hours worth of overtime for me but the company used improper equipment to remove my vehicle doing significant damage to the under skirt and bumper to my vehicle it should have been removed with a flat bed because of it being lowered within the legal height for Washington state I will be resolving this with the employer as per Washington’s laws
Notice of Service! Geico Insurance dispatched a tow for a small Jeep on Friday of which was never completed. Monday I reengaged with Geico and they resubmitted the request for Tow (PO). Ron May Towing repeatedly blamed Geico with not receiving PO. Once Geico called Ron May they just happened to receive required documentation. Called requesting estimated time of arrival and was told they were cancelling tow. No reason was give. Geico called to inquire for status and confirmed cancellation, reasoning they did not receive fax(PO sent automatically and manually) and customer called to much(3 times, 1st: when text of first ETA, 2nd: One hour after ETA was reached, 3rd to request new ETA). Perception is they are busy with work and are unable to execute with transparency to customers. Recommendations: if there is a delay in towing and am asked of status by customer provide truthful forthright information. If you are busy just tell them you are busy. Recommend training to dispatch agents on work ethic and how honesty is important to good business practices. I hope this is received and better service is provided in the future. Good luck to future customers.
Adam towed my vehicle tonight and he was an incredibly friendly driver. I havent had many tow experiences but he really set the bar high. Thank you Adam and Ron May towing.
Though they towed my car, they are the friendliest people Ive met this far at a towing company. They sympathized with me and made sure that my experience was a good one.
They are crooks read their receipt carefully when you pay cash. I paid cash to their driver Mike and he never mentioned amount was paid and had me singed on receipt and i was ending up paying them twice.
Even though they towes my car, apartments deal, they went above and beyond to make the process easier
This company is very experienced and very fast, because once my car is stop on I-5 I called several companies but this is the one that finally find exactly where to find my car even though I was not the place they towed my car to my house and after my job I find my car parked at home .There are wonderful, I was satisfied with their work.
Mike was very professional and helpful. On time and exceeded our expectations.Thank you
Don was really nice he didnt give up even though it took about 25 mins and really nice guy didnt charge much either
Despicable practices! Our car was stolen yesterday. A police report was filed and the plates were flagged that it was a stolen vehicle and Snohomish County Sheriffs Dept and ourselves needed to be called ASAP.The thieves abandoned it at an apartment complex tonight and these jerks towed it even though the police had all of our info and we could have been there IMMEDIATELY to retrieve it. Now they want US to pay $500 to get it back depsite the fact we did not leave it there, it was STOLEN, and the police report was readily available for corroboration.We shouldnt be liable for this. And the driver wasnt even back to the lot with it yet when we got hold of him. Shame on this company!You disgust me.Update: ENDED UP PAYING $550 for a tow and less than 12 hours storage. Absolutely unacceptable.
Horrible customer service, was previously in a car accident and my vehicle got towed however they were billing the wrong person and when I called because I had questions I was greeted with attitude and interruptions from the employee. All I was trying to figure out was why they were billing the person I bought the car from and not the ladys insurance who hit me since she was the one at fault. I already deal with alot of rude people on the phone right now and having another person be rude just made my day worse. So thank you for making peoples day worse when instead you guys could be polite on the phone and actually brighten someones day.
Service is outstanding and food is great.
Ron May and Keep the Peace Security work together to towed vehicles from apartment complex. Both companies are struggling to make end meet.The security company is not returning my calls, Ron May blame it on the security company, my apartment complex said to call Ron May.The photo that I got from Ron May shows my back tire was on the white line and they towed my vehicle for that. I checked my rental agreement and it does not show or said to tow vehicles parked on the white line, furthermore the photo shows the front end of my vehicle was already lifted, once lifted, they could easily move the back of my vehicle toward the white line. This is nitpicking and unprofessional.If anyone agrees and willing to take action against Ron May and Keep the Peace Security, let me know, post up. If you think you were treat unfairly and injustice...stand up and fight.Im currently disputing the towing and Im currently talking to my lawyer.Enough said.....see you in court.
The wonderful tow truck driver showed up to tow my motorcycle to the bike shop only to refuse service because the back tire wont turn over a great job guys imagine a tow truck company that actually told brokedown vehiclesObviously you guys are about as useful as a soup sandwichNow instead of getting my bike fixed Im arguing with AAA to get a real tow company here thanks for nothing
My car was towed and I picked it up about four hours later, and was charged agonist $400. They were not very friendly. After picking my car up from then, it hasnt run right since.
I started having engine trouble at peak traffic time on a busy road in Everett when it stopped running in the middle of 112th. They were there in 20 minutes to help. As the driver was getting my jeep hooked up, it got hit by a drunk driver. If it had been just a few seconds later Scott would have been fully underneath and been killed as the drunk made no attempt to even break.He reacted quickly, stopped the drunk driver who was trying to drive off, called the police, got a second truck to come out and help, facilitated a drop off and check in of my vehicle at a trustworthy auto shop and helped me by writing statements for the police. Scott, Josh (the second driver) and the owner Dolly (this all happened very close to her home) even continued to try and stop the drunk drivers girlfriend from taking him before police arrived.I couldnt be more thankful for how well they handled all of this and the assistance they provided in such a stressful situation.
Last night my mustang got a gash in the oil pan on the side of the freeway from some sort of metal that I ran over and did not have time to dodge it. I called another tow company before I called Ron May Towing and they were not very pleasant on the phone. The dispatcher I spoke with was very nice to deal with. When Josh Mylan arrived to save my day, I greeted him with a fist bump. Awesome guy right there. He saved me a lot of money by not charging me all kinds of extra fees that night and for that, and the great service I will now use him and only him. Everyone needs to keep in mind here that these drivers work 24hrs day 6 days a week and are on call during that whole time. So for anyone to not understand why a person can be a little grumpy here and there when they just got out of bed at 3AM to do nothing but help you out, you should be greatful.
For all the years of hauling and doing my own repo work I have NEVER dealt with a ruder call center and driver. The woman affected, made a simple mistake while working her second job and had the police on the phone within 30 minutes and caught the tow when it hadn’t even been in the yard for 15 and still got hit with an additional after hours charge ( all of her infants stuff was in it- she works two jobs and needed the vehicle before the office opens ) and then got hit with an hour and a half and a storage fee - when the Vehicle was only at the location for 13 minutes and his reasoning was that it took 20 minutes to do paperwork, although that was done on site after we had already arrived and I had to correct his math on the sales tax, which is still wrong mind you and the state patrol had no record of the vehicle when she had called - this was truly a horrible experience on top of a unfortunate mistake. The driver, Charlie, has no place working with the public. He truly embarrassed himself tonight and made things much worse and Seemingly unjustified in his charges. At the pretty penny of $453.06The worst part was getting rude with two woman and saying the owner wouldn’t care how he spoke to us and refused to give me her contact information and then to make matters worse, finding a huge scratch very obviously from the tow. The entire night came to a head for me when I realized he was looking and behaving as if he was under the influence of methamphemines, very irritable and careless, short, beedy eyes and extremely aggressive in his mannerisms.Truly a disgrace to honest people. I believe in good business, I had no issues paying a fair rate to help her retrieve her vehicle and am astonished by this whole experience which rattled me and it was bad enough she was already in tears and upset. I can’t imagine what that could be like for a woman if they were recovering from domestic violence or didn’t have the means to get their child’s stuff while simply trying to work a second job.
Quick and helpful service. Would recommend.
I had my vehicle impounded due to improper parking, however Ron May helped me out by giving me a ride to my vehicle and getting me back on the road quick. Thanks Leonidas and crew.