Worst Honda dealer on the whole West coast! Ive been to, bought cars from 3 of them. Have never been shown such piss poor professionalism from a company Ive come to respect in life! I wont do business with them theres more respectful ways to do business!

My experience has been great the sales guy showed us all the features on both cars me and my wife test drove

A wonderful car buying experience! No pressure. No games. Just a great deal. Austin and Kym were fantastic. We love our new Honda CRV hybrid touring!

Paid $300 under quote. Did an excellent job and customer service outstanding!

Toyota has limited electric plug ins now, we are looking for cutting edge electric cars. However the attentive staff was friendly and interactive.

The customer experience was good! Mark is a good listener and went above and beyond to make sure my car was serviced and prompt. Thank you Mark! :)

The staff and service is the best

Convenient for my Toyota and Honda. Ordered parts for my Toyota. Honda at same parts window.

I recently purchased a new Honda from MidCity and couldn’t be happier with the customer service and guidance I received from the staff! They were super upfront, honest and took extra steps to make my experience quick, easy and manageable. They actually stayed an hour late just to help me finish up some paperwork and get out the door. Huge shout out to Cedric and the financing department.... would definitely recommend this place if you’re looking for a new vehicle, they have an awesome team.

Took care of a airbag recall in & out in a few hours

Rudest people Ive ever met. I bought a brand new 2020 Honda and a sensor ended up breaking and it needed to be replaced. So far, Ive had 5 different appointments for this issue and for SOME reason, theyre incapable of getting the correct parts in, or the parts are broken upon arrival. My car has been here every time with the promise that it would be fixed and when I call to see whats taking so long (well after the promised time,) they tell me they couldnt get to fixing it. Why is there no compensation for things like this? I live 30 minutes from the dealership and Ive spent hours driving back and forth to appointments that never fix the issue. If I could give zero stars, and steer and family/friends clear, I would.

What are the best places to buy a car in Humboldt? This is one of them. Great staff, great products, and great service. My friend Mike has worked there for many years and has never let me down. Would by there again for certain. Scott Hammond, State Farm Insurance, Eureka California

Always great service. Looking for used car and getting an estimate.

Al was ver y respectful and professional

Excellent. Service was impeccable.Would highly recommend Dave Barsuglia

We stop there and went in side to Buy a bolb for the license plate. It cost $1.27.And they put it in for free in 15 minutes we were driving off with lighted license plate.

I wasnt happy what the price I was told after I signed the contract . I think there should have been more clear and explaining everything.

0 stars. How do you charge a $70 diagnostic fee when your customer already told you the problem and what needs to be done. Hole in the oil pan...replace the oil pan. No diagnostic required. Then charge me even more than you quoted on a straightforward pull and replace. You know exactly how much it cost to pull and replace an oil pan. You lie and underquote to get my car in there and then you up the price. Now that I look at more reviews, I am literally afraid that you are going to break something else.

Ive bought cars from this dealership in years past and had an ok experience, but last October when I decided to buy a new Honda I didnt have a very good experience at all mainly because I had a hard time finding someone to help me while I was on the lot. I stopped by a few times after work, which might not be a great time to buy a car here since all the sales people seemed to be inside somewhere doing other things. I had to track someone down to buy the car, but it took a long time to go between the sales person and the sales manager for a straightforward sale that didnt require any financing. Plus the price wasnt very good considering there was no room for negotiating beyond $250 off MSRP. I would have been ok with this if the service were full price worthy, but it wasnt. I ended up buying from a different Honda dealership because it was easier for me and I was able to get a better price.

Friendly and helpful staff.

Caitlin Mentink took care of my car needs before I walked in doors and when my car was done being serviced. Excellent customer service!

Got tires. Great deal...even over Les Schwab! They rotate, balance and fix flats for free for life of tires. I bought 3 tires and got the 4th for $1.00!

Outstanding service. Friendly people. Good coffee

The staff are very pleasant & helpful. All service work was done nicely & timely. Additional work, under a recall I was unaware of, was done after a phone call requesting authorization to do so. Highly recommended.

Great place great people. They care about fixing your vehicle right the first time.

Needed to bring my vehicle in for a recall. Scheduled an appointment and brought my vehicle in. Was told I needed to wait for delivery of parts. Three hours later parts had not come in and I would have to be rescheduled for next week. No apology, compensation for my wasted morning or anything. Cant give a zero star rating or I would have.

I want to show you what happened when I opened the drivers seat door.Drops of water fell from the door,due the rain or weather. They landed on the vinal part of the arm rest,which you can see by the photo. They also dripped on the fabric part of the armrest. You can see that 2 drops did not ball up,and I now have 2 more spots. As for the seats,they dont look much different,and the car didnt have the scent of any type of cleaner. The first time I brought the Ridgeline in, to deal with this same problem,it had a distinct scent of a cleaning solution.Sorry but I really didnt see that the spots were removed. They were made from water. I was happy when I bought the truck, everything looked clean and fresh. I noticed after about 3 days later,brown smudges were showing up on different parts of the interior. Also the exterior had no scratches. After a few days if rain, scratches started to show. Yes, I did mention this. I have been extremely careful with the truck, because I wanted to keep it nice. The employees that work there have been friendly, except the main guy in the service dept. He has been rude every time I have been there. Just saying.... I paid the extra 2000.00 to cover problems I may have. Thanks for your time,Im just telling you how I feel. I hope in the future,things will be better

Worst sales staff. I knew exactly what I wanted and requested some pricing via email or phone due to having a lot of kids and not wanting to drive the hour to the dealership if it was not going to work out. I was told by the sales guy that they focused more on customers that actually came into the dealership (wed already been up there twice to look and test drive). They lost my business for life.

Worked with George. Great knowledge of the vehicles. Very helpful in identifying what is important to us.

I came in once for an oil chance. I made the appointment same day and got in and out fairly quickly so no reason to give below 5 stars. Only came here once.

Beware!! I have 3 cars between myself and my daughters cars. 2 Toyotas n 1 Honda. I Frequent that place for t tires, oil changes, warranty work. Now mid you, with our warrantys we can go to Any REPUTABLE DEALER. We CHOOSE tp go there. Well until 1/25/19.I took my Honda and Vern was my advisor. I was having a popping noise under my car every time i turned. I could feel it under my feet. Thinking it wss serious, i made a appointment n took it it. I was told it probaly would not be looked at that day. It was a Friday n i was leaving town. This was 330 pm. At between 400 and 430 a call came in my car was done. I asked what it was and he stated a couple of pin fell out of my fender plastic. $90.00.. i was like Wow kinda expensive for 2 pins n BTW i asked if they call with an Estimate instead of Just Fix it. He stated when You Sign the paper, You sign your rights away to up to $130.00!! DO NOT SIGN THE PAPER. TELL THEM YOU WANT CALLED WITH A REPAIR COST. i could have taken it to my local body shop n they would have popped 2 pins in for little to Nothing! Yes i have done it before. My Biggest Disappointment however is Vern Knew I had a Warranty. He knew i was A Good Customer. Its like he could have called out of courtesy Knowing it was a Simple FIX n given me a choice. Its ok, i Will take my Future BUSSINESS Elsewhere .*UPDATE* When i went to pick up my car, i saw Josh. Josh Rapp is my normal service writer. Wish i had seen him that day. I explained to Josh what happend, with the Up Most Professional manner, he took care of me. It wasnt Free, but it was a more Affordable fix for what was done. I WILL ONLY GO TO JOSH FROM NOW ON AND I ADVISE ANYONE THAT GOES THERE TO ASK FOR JOSH RAPP BY NAME. HE IS AWESOME!! THANK YOU AGAIN N WE WILL SEE YOU SOON WITH MY DAUGHTERS 4 RUNNER!! I AM UPGRADING MY 1 STAR TO 5 BECAUSE OF AND ONLY BECAUSE OF JOSH RAPP!!!!

Taking care of my jackrabbit. never thought to own a Prius. They make it fun.

Very nice people, just went for a oil change as a walk in, did take a while but overall great experience

Great place and service to take you car

Allowed my dog to sit a wait in the waiting room. Love dog friendly places:)

Had Tundra serviced with synthetic oil for $92 after coupon. Was close to being on time. Dont expect to get a deal when buying a car.

So happy to find on my roadtrip out west!!! Excellent Honda service!!!

They do what they say they are going to do. Staff was very nice and personable.

Pretty miffed right now. I had an appointment for a battery problem and Ive been sitting in the service department for an hour and they havent even looked at my car yet!

Friendly got my car fixed fast..

After a bit if initial confusion, including mis-spelling my name, everything went smoothly and surprisingly quickly

Very good service. Nice people.

Great Service and always get the job done well

Very great place! No wait time and very friendly, helpful workers :)

They have good help

Friendly staff and the shuttle comes in handy!

Great customer service.

One of the worst Honda dealerships I have ever come across. They couldnt even answer the basic questions that I had and cut me off before I could even ask some of the questions I needed to ask. Just terrible and so unprofessional. I would rather drive down south then deal with them ever.

They offer a rental!

Its a typical car dealer. Its definitely not the greatest service unless youre buying a car.

Efficient

Took forever and truck still not right

They exceeded my expectations in the service department and in the sales department

Good service

Friendly staff