Harper’s is always able to help me with what I need. The service staff is always helpful! This is the only place I take my vehicles for service.

Ive had a consistently great experience every time Ive been to Harper Motors. Friendly staff and great service, would recommend to anyone.

My 2017 Ford Explorer was having issues with the fan after a recall repair. Trevor & Robert got to the bottom of it, got me a rental and repaired the issue .I am incredibly greatful for their understanding & customer service .

Kia souls engine died at 113k miles. They offered to rebuild engine for $8000 as there is a parts shortage tight now. Its not covered by warranty. Car was religiously maintained and had oil changes. After review they did call and explain exactly what had gone wrong with it. They say that they will investigate into it further. Kia caller after review was very friendly and helpful. I do think its odd a car only last 113k miles but it was nice to get some extra info after I reviewed.

I definitely dont recommend. I had an oil change, was overcharged $10. It wasnt a huge issue but I called the service department roughly four times over the course of a month just trying to get ahold of someone to ask about it. It wouldnt have been a big issue, but the fact that they never responded made it ridiculously frustrating. Previously they were fine answering if youre simply scheduling, but other than that they just do not care about customer service. Regardless, it costs $190 to have your airbag wiring looked at and nothing changed at all, but they can do it because they have a monopoly. Other car repair shops wont look at anything involving that specifically. Next time, if I ever do have that same problem, Id honestly be willing to drive hours south just to avoid this particular location. Bummer.

Mechanics have no clue what there doing,took my truck in for transmission problem and they changed the plugs.

Pizza is good and the staff is friendly, very long time to get the food

I had a difficult experience, but Robert, the lead service rep made things right. They were very helpful and accommodating.

I left 5 stars for the Parts Dept for my Friday visit.Update for Sales Dept: Saturday I returned to Harper Motors Parts and they were closed, in conflict to their hours listing which showed them being open. Told 4 of the sales reps standing there and they said they would look into it (Right!) and went on their way as if they did not have time for a customer not interested in buying a car (to the contrary, I am in the market)... No sorry bout that or anything. I bet if any one of them drove to work and found out they changed their schedule on them they would upset though! BTW, at the time of this listing, the Parts Dept hours are still listed in error. I will notify Parts direct on Monday.Update: Appx 10 days later. Was contacted by Trevor Harper and informed that their hours were corrected online. Kudos for the follow thru and a great Parts Service Rep. Hopefully the sales reps will also be instructed and corrected on how to deal appropriately with customers as this was the premise of my prior constructive criticism.

The service department has always been great to deal with .Always perfect service thanks to Bob the service Manager and Giovanni the service writer

Love Harper Motors, I am there all the time with my Ford Focus, In fact my car is there rite now for more transmission problems and many others as well. Thr defective exploding transmission that Ford new about when they rolled out in 2012, and chose to do nothing about has cost millions of Americans alot of money including me everytime it cost me $3500 but they claim thats where they make there money, That is probably the only true thing they have ever said, Ford is Legendary and certainly gets my vote as the most corrupt auto maker in history I guess Ford really is job1Job 1 to take your money that is. Some of the reviews are very accurate, I sometimes think of my time spent with Harvey Harper, a great man, and I relize that was the end of an era, . And the end any further businss with Harper.

The worst service! They take forever, over book, and don’t seem to care about others time!

Great place for an oil change for my Unser warranty F150.

Gigi and I have purchased multiple vehicles both business and personal over the last 12 years from Harper Motors . Nothing but thebest service from the purchase to regular maintenance. If in need of fleet or commercial vehicles ask for Kurt hes the man!Thanks Harpers!!

A great place to shop for a vehicle or get your vehicle serviced. I purchased a 2017 Ford F-150 from there and had a very smooth and easy purchasing experience. Chris Arnold there was good to work with. He knew the vehicles inside and out, didn’t pressure-sell, and was open to negotiation. In the end I walked away very satisfied with the transaction. Since then, maintenance and routine checks have been a breeze there! Their shuttle service is excellent!We don’t have a lot of options in our area, but I’m very glad Harper Motors is here!

They were very nice didnt take long I finished with my car and I was on my way

Exelente place havd trouble with my car and staff and manager try to help me any way the could really dedicated Team

Had my Car for almost a month now and i really like it. The Sales Rep. Kyle was really helpful with the process and a nice guy, wasn’t to pressuring like some others i’ve seen about getting the car right here and now, I recommend him for your sales person. He made it a easy process, got me an amazing deal and even was a easy process for taking cars for a test drive

Was in a real pinch 3hrs from home with a clamp blown on a cold air tube for 6.7l, limped in and Dave in parts dept was super helpful gave me good old fashioned service and got me back on the road in no time..Was super appreciated and certainly put Harper Ford in a good light. Outstanding job.

My apt was at 12:30, they said it would take 1 1/2-2 hrs. We were there for almost 3. But it got done 🙂

I have always loved this dealership. We always deal with Chris and Kurt in sales. Geo takes care or our service needs. Great place.

I will never buy a ford again. Harpers is half the reason why. They will do everything and anything to charge YOU for Fords inability to sell a dependable car. There is no customer support here. Its a joke.Edit: Posting this review got me a call from Trevor Harper who monitors google reviews for Harpers. I wish I didnt have to post a bad review to get taken care of but he looked into me problems and Im expecting a call from service to get my car problems addressed.I can only hope that I get the service and answers Im looking for this time. Im not giving my hopes up yet and will adjust my review to reflect whatever comes from this.

Chris and Kurt are the best sales people ever. Their parts and service department are top notch too. Harper Ford is amazing all around.

Had to buy parts from the parts counter. Albert was super helpful, they are very mindful of covid protocol. Very clean facility thank you again for exceptional service

Prompt and professional sales staff who which provide no sales pressure.

Easy, and great customer service.

Good place if ur a ford person

Good people treat me great

Disorganized service department. Plan to spend half hour doing a simple check-in of your vehicle. Nice guys, but even with a 3-1 ratio of staff vs customers you will end up waiting, and more often than not calls to the department go to an answering machine which apparently isn’t checked.

Bought my Kia a year ago, and just had my third oil change. Marco made this experience extra special. He informed me of some recall things that needed done, and was very helpful and informative about those and the cargo cover I needed replaced. Marco is confident and informative and so nice! Thanks, again!

Our experience with Jeff Clayton was the best. (10 🌟) He was professional and went beyond his duty to make our car buying experience unbeatable. Thank you Jeff 😊. On the other hand the sales department for after market parts wasnt as accommodating. Andrea wanted us to pay over the phone for parts without us first seeing the bottom line figures. We did find a discrepancy in price. Remember customer service is to accommodate the customer at all times. Jeff we give 10 🌟 and sales department maybe a 3 🌟.

Cosigned my Son for a beautiful 2014 Ford Focus Titanium there. The location is convenient and the staff are always willing to help. The owner really has a passion for his business and it shines through in the staff, the quality of the inventory and the maintenance of their location. They also seem to really care about this area by offering Humboldt Residents a great car buying/servicing experience without leaving home. Well done, Harper family. Heres to another 100 years of success.

I usually only post positive posts, but feel I need to comment on the service we received last week on our vehicle. We took it in for its 30,000 mile check up. I remember the day when you would take a car in to be serviced and they would put paper down so they didnt get the car dirty and they would even wash and vacuum your car. Let’s just say they didn’t even resent the oil change light. We were very disappointed!

Outstanding sales and delivery experience from Travis Sherrod at Harper Ford in Eureka Calif. After contacting Three Ford dealerships close to home I decided to give Harpers a try. From our initial phone conversation I felt I was dealing with a good guy I basically knew what I was looking for, 2016 F150 Lariat, but was not sure about the many options available. Travis helped me through the decision making process. If he was not 100 percent sure about an option he would let me know, get the answer and call me back. No B.S. I ordered the vehicle over the phone having never met Travis or having never visited Harper Ford.Travis kept me apprised of the status of the order and gave me a realistic delivery date. The truck came in one week earlier than expected.When I arrived at the Dealership I was met by an extremely nice young man who turned out to be Travis. Somehow he knew who I was, perhaps Because I was on time for our appointment. I saw a beautiful F150 parked by the front door and it turned out to be mine. Travis went through the vehicle completely and demonstrated how all the options functioned, there were many. Before retiring I was in the automobile business for over 35 years. I could tell I made an excellent choice in choosing Harper Ford.

As a customer, I was very pleased with the service. Professional, efficient, and prompt service is what every customer is looking for. Bill in the customer service was extremely helpful and professional. Not to mention Dale, the north shuttle driver, who bend backwards for the customers when the south shuttle was full and willingly offered to accommodate the south-bound customers. No wonder why this company is thriving and lasts over a hundred years of doing business, because of exceptional people like these.

I was able to get in about 15 minutes prior to my appointment. The service guys took my car in for an oil change and general look-see of my 2012 Ford Focus. They said it would take an hour, so I went to the waiting area. It was clean and quiet, and didnt have a TV blaring in there, which I appreciated. The Van driver came by at least three times to check if we needed to go anywhere, but my car was ready in about 50 minutes. Everyone I encountered was friendly and helpful, and I was back on the road to Thanksgiving in San Jose. I cant recommend these guys enough for quick, efficient service.

Hit or miss on helpfulness. Went one day for test drive with friend and was helped almost immediately. Went back alone to buy car and had to look for someone to help me. I ended up buying from a different dealership mainly because the price was so much better and this dealership didnt seem interested in negotiating price down at all.

UPDATE: Its nice to know someone actually monitors these reviews. Trevor called and because I was so upset I let my husband talk with him. He was very sorry and wanted the opportunity to make it right. I was skeptical, but my husband thought we should give them one more chance. Paul in the service department was very kind,professional and patient with me even though I was still extremely upset. He handled everything. My car was done in a timely manner and again very apologetic. I very much appreciate the concern they had and how quickly they took care of the problem. Thank you Trevor and Paul!PREVIOUSLY:Took my car in for a recall on the fuel tank and airbag. First they had my car for 2 weeks. Kept calling me telling me I needed brakes that mine were gone then called back a couple days later saying that they miss read the report. Next phone call was stating that I had picked my car up before the fuel tank was replaced - I had not. Then said it would be done Thursday, went in Monday still not finished. Highly inconvenient. Then when I finally was able to pick up my car, they had a hard time finding it because whoever checked it in labelled it as brown when it is a light silver. then today, put fuel in my car, they didnt put the fuel sensor in correctly so it doesnt register that I put any fuel in. FRUSTRATED! Will NEVER buy a car from them and I will drive out of town to another dealer for any additional recall work or maintenance.

I bought a used mustang gt from Harper Ford. I was a little worried about it, because I didnt want to buy a muscle car used, but couldnt afford a new one. I bought the car and got an extended warranty. I had some initial problems with the car due to previous ownership and the previous owners not reporting a problem. Harper Ford took care of it- no problem, no questions asked. Not only did they take care of it, they improved the car. So its always scary to buy a car used, because you never know could happen, but when you buy from a small locally owned business like Harper Ford, they will treat you fairly so that you and your friends keep coming back. If you need service, see Nate. He is awesome, genuine and honest. I wont buy a vehicle from different dealership because I believe in loyalty and honesty and Harper Ford displayed both to me.

About a year ago I bought what seemed to be one of the nicer cars on the lot, a 2017 Mustang GT “California Special” with 4K miles on it. I put down a considerable down payment (25-30%) of the car total, and we fashion up a deal to send lenders with a rather high interest rate (around 15% over 6 years). I said it was a little harsh but being younger and with minimal credit history I could live with it. Later that day the salesman called me and informed me that it had been accepted, all I had to do was come sign! Somewhat delighted I hustle over to be informed that actually it had been denied, the acceptable interest rate was ~19%. I was a little frustrated but they apologized, there was nothing they could do etc. After some hesitation I finally decide what the hell, I have the money to buy the whole car, why not waste some extra each month to build some credit for a year and then pay the car off? I tell them I am fine with the new very high interest, am ready to sign. and they go into talk to the superior for quite a long time. Eventually they both come out and the boss does all the talking while the salesman stood by a little nervously. He informs me in an unapologetic manner that the past deal is void, and now if I want the car today the remaining balance has to be lent at 29% interest per year over a 6 year term. I do some quick math and realize on a 28,000 loan if I paid the $780 minimum (over $400 in interest alone) each month I would pay over 56,000. I also calculate that at an extra $300-$350 a month in interest if I only make 12 payment before I payoff the vehicle then I only get milked for an extra 4.5K or so. I was so excited and had already prepared for a few extra grand, so what’s a little more? I drive off the lot with a great car at a ridiculous deal, now it is paid off and It is extremely unlikely I will ever do any type of bussiness with these people again. I’ve bought 4 different vehicles each costing 5 figures or more locally in the last 6 years, I’ve never been taken for a walking moron like at Harper ford. At least it is a wonderful vehicle and I can afford to get conned out of a few grand for a shiny new toy. Would leave zero stars if I could

Appointment needed to change the oil. Expect an hour wait... I hike the Fay slough, just north of Harper car sales.

I always take my vehicles to Harper Ford and the service has never disappointed. They are organized and helpful

We purchased our 2015 Ford F150 from Travis last November, along with Anthony and Laurence, they made a wonderful team and worked hard to get us in a loan that fit our budget. Im still completely in love with my truck and giggle every morning when I go out and fire her up! Ive also purchased floor mats from the parts department and have visited your service department three different times, each with Bill as my service writer. He has always gone the extra mile to make sure I was happy with my service experience and remembers my name and vehicle each time Ive visited. Your customer service is top notch! From sales, to parts, to service, to the lovely ladies who answer phones and take payments Harper Motors is my familys go to vehicle dealer! Thank you for keeping small town customer service alive! Erica Thompson

I love my KIA. I really appreciate a service department that treats my car with the care they would give their own car. I felt that way when Bill Lackey helped me out the other day with a piece of interior trim. It was a quick fix for him; for me, it had been a burr under the saddle so to speak for some time...I had no clue how to fix it. He just popped the new one in there, and sent me on my way. I enjoy the friendly way Harpers service department has made extra effort to help me maintain my KIA.

Service Staff were great. Made a long day manageable.

The salesperson immediately recognized that, as older buyers, we knew what we wanted, and he acknowledged our awareness and answered all of our questions without trying to direct us in any way. He extended us an offer, we discussed it between ourselves and asked for additional consideration on our trade-in. He presented our counter offer to the management and was able to satisfy us. Oh, and we really like the new car (2017 Ford Escape)!

I highly recommend for warranty work and oil changes. Was a bit surprised by the cost of the recommended service for my older vehicle (greater than the vehicles value) without explanation of how it would resolve my primary issue. When I attempted to clarify with the service department, things got murky--to the point that I was disheartened. This resulted in a very nice phone call from Mr. Harper who patiently listened to my situation and provided helpful solutions.

I could not have had a better salesman than Travis. He helped me through the process of finding a car when I had no idea what I wanted. He was so very patient and informative. I had bought my previous car at Harper and wanted to buy from them again. After testing MANY different cars on many different days, I decided on a Kia Optima. Travis found a car with all of the options I wanted and I am happy with the entire experience.

Went there for an oil change for my companys car, first time Id been there. Had been to Mid City for oil changes in the past. Very impressed by the service team, they did great. Was not impressed by the customer waiting accommodations. No bottles of water or bagels like Mid City offers, surprised because they are on the same property. Great selection of cars/ trucks, new & used.

Had a great experience at a very nice salesman show me a car Im very interested in buying I returned and purchase the car Excellent Car love it I had one small issue and was in there yesterday and they fixed it immediately had a great salesman is him as Gary

My Ford Focus was serviced quickly. I took it in for a recall, maintenance and a tire pressure monitoring light. All three concerns were addressed and I had my car back in just a couple hours. I am very happy with the service!

I bought a 2004 F250 about a year ago and I have had numerous serious problems with the vehicle since. Resulting in it having been in the shop for 6 of the 52 weeks unable to do work. Today Trevor Harper, owner of Harper Motors called me to offer to do what he could to make things right. My understanding is that they are now fixing my truck to the best of their abilities in order to make it as reliable as possible in the future. I respect and appreciate Trevors efforts to correct this situation.

Every single visit I have made to Harper Quick Lane has been exceptional. Not only with the service & competitive prices but with the customer service as well. I always feel welcomed and well cared for. Also, the staff is very efficient and obviously works very hard. Since moving to Humboldt from Del Norte County, I commute to work an average of three days per week and drive 140 miles each of those days. Therefore, I have been a loyal customer for over two years now with service needs every few months. The staff does a great job of letting me know the condition of my vehicle and the upcoming services needed. It helps me feel safe and secure knowing my car is Harpers hands. Thanks all!

We were traveling through Eureka on our way to Canada when we had an issue with our F150. I was able to drop it off at service and get it back the next day. Everyone was friendly and helpful. Definitely would recommend.

Service representative Giovannetti was extremely friendly, helpful, and went above and beyond to help me. I truly appreciate him taking the time to make sure my time there was a good one.

I would give the service advisor Miranda a D, the service department mechanic a B and the service manager Robert Barrera an A gradeMy new 2017 F350 with 5,000 miles on it developed a noise in the rear end while I was 400 miles away from home. When I took the truck in, after a day the service advisor told me the mechanic had diagnosed the noise as a problem in the rear differential, and that he knew probably what part it would need to fix it . They would have the part the next day and install it.For 2 weeks I kept getting assurances that the part absolutely would be in in two days and the truck would be out and fixed​.Initially they found out the part was on a national back order. Then they ordered parts from other dealerships. But at 2 weeks they were no further along than the first day since they did not have the necessary parts.Initially after a couple of days of this I had told them they should probably get a whole rear differential assembly up because those were readily available and not on National back-order, and if they tore into the rear differential and didnt have the necessary parts they would still have them or order more parts, and my truck absolutely had to be out for a trip three weeks after it went in. I had said from day one that this truck needed to be on the road in three weeks.After two weeks of getting lots of reassurances and no results I put cleaned up put on my sport coat,and went in and asked for the service manager. The service manager Bob Barrera did understand my situation and did authorize to order the rear differential assembly . It still took them 7 days to repair the truck.In total the truck was in the shop for 3 weeks for a one-week repair. And if I hadnt gone in and been very demanding they easily could have taken 6 or 8 weeks waiting for parts on a brand new truck that I bought at this dealership .Therefore the service manager gets an A and the service advisor a D . Service advisor was very nice and polite but clearly in the weeds on how to get this truck repaired and back on the road.It was a really bad experience.

They left the hood unlatched which I fortunately noticed right away. I mean really guys. It seems a pretty basic procedure to close the hood of the vehicle when finished. Staff was very friendly for which they get two stars.

Scott did a great job. Met me in the parking lot and did the walk around. He was able to get me in while I wait. When completed he came and found me and went over the safety inspection. Great service

Great selection of cars, but stay away from the service department!

Im always treated well by the service guys, especially the girls in the office. Im still super impressed by my original salesperson, Travis, I highly recommend him. He listened to my needs and made informed suggestions instead of just trying to get me to buy something. Will always go back!!

I love this place the people are super lively and they have great personalities.

Any easy painless process, much thanks to our wonderful Salesman Chris Arnold! Always treated well when we have dealt with Harpers. Thanks for everything Chris and the whole crew. Well love our 2017 F350 PowerStroke!

I was disappointed when I bought my car from there and they didnt want to come down on the price very much despite it being a used car. Also, Ive had the maintenance shop not call me back more than once when I would drop my car off and I was checking up on it. Maybe its not a big deal to anyone else, but for me it was a deal breaker. Ill probably go out of my way to never do business there again.

I arrived 10 minutes before my appointment time. I was helped promptly and was greeted with a cheerful smile and positive attitude. I chose to wait while my first 10,000 mile service was done on my 2016 Transit Cargo Van. Harper Ford has a very clean comfortable waiting area with free WiFi. The wait time was reasonable for the work done. I had worked for the Alfred Matthews Cadillac dealer in Modesto California for two years in the past so I am very familiar with good, prompt service and wait times. My experience at Harper Ford during this occasion was outstanding and above reproach!

Could not ask for a better experience. Bill Sturdy worked on locating the desired vehicle for over a week and never lacked determination on satisfying the customer. He was very professional and personable upon arrival to take delivery of the vehicle.Not only was Bill great, Antoine Johnson in the finance department made things really smooth also. Very professional and thorough, leaving no questions left unanswered.Together you have a great team there, I will highly recommend to anyone in the market for a new vehicle.A true 5 star experience!

Excellent service! Bill Lackey in the service department went above and beyond to take care of my issue. It is people like Bill that help to build a companys reputation. I will be recomending Harper Motors to anyone in need of a vehicle, parts or most definitely service! Thank you again Bill!!

Friendly staff, incompetent techs.I had my 2015 mustang for one month, under 21k miles, and it just stopped working. I took it in, they said it was the clutch, said they fixed it, but when I went to pick it up I had to return it right away because it was grinding and shifting itself out of 5th gear, and jerking in 2nd. And the passenger mirror had been damaged, but they said there wasn’t proof they did it, so they couldn’t do anything about it. So then, they replaced the master cylinder, and a clip the tech broke. They said they test drove it and it worked fine. I don’t even get a mile down the road before I realize they didn’t fix it. So then they replace the entire transmission. And when I pick it up, it drives fine but the check engine light is on and the passenger door rattles at speeds over 40 mph. The check engine light was on because they didn’t make sure the oxygen sensor was seated properly before putting in the transmission. The door was never fixed.All of this took from May 2018 to late October 2018. They never offered me a rental car, and when I asked, they never got around to it. They never called me back unless it was to pick up the car. They never offered me the parts they replaced, and when asked, they said they threw them out.All in all, I highly advise going literally anywhere else to get any repairs done because they are the most incompetent mechanics I have ever come across. This coming from someone who’s worked with cars their whole life.

I am rating Harper Ford in Eureka with 4 stars. The care my car receives is always top notch. From the person that takes my call to schedule an appointment for service down to the parts person making sure all the correct parts are at the facility at the time of my appointment to the service techs to pay attention to every detail to complete the appointment. I want to say special thanks to everyone that makes sure my car is taken care of.

Very kind, understanding, and generous. We were stranded on a Sunday with a flat tire and they bent over backwards to help out of state travelers. Thank you so much!!!

My sons car broke down on HWY 101 on his way back home to Portland. With over 200 miles on it, we could not fix it. I was in Portland and had to search online for another used car and quickly. We found several cars at Harper Motors but my son (since he didnt have a car) could not get out there. The sales person, Chris, helped get my son out to the dealership, found him a car he loved in our price range and was able to figure how we could pay for the car, quickly so my son could get back on the road and home for Thanksgiving. Thank you Chris and Harper Motors for everything!

Honest people great cars if your car isnt there ask and they will try to find what you want

Service department is excellent with good waiting room with coffee and small snacks. Sales experience was also excellent. I have a couple of complaints, one small and one that i am still angry about. The small one is that there was no blade on rear wiper east to miss but should have been noticed in pre sale inspection.My major complaint is finance department. I never carry my cheque book with me as i use my debit card which to me is as good as cash (if its not in your account you cannot spend it) SO I AM CHARGED FOR USING MY CARD, i should have walked away but after driving 90 miles to get the car and having to drive 90 miles back i was stuck in the moment. It is not my problem that their bank charges them so why should i pay REALLY PISSED ABOUT THIS.

I had a flat, just the type of thing you dont want during your roadtrip. Harper Motors was only a few hundred yards away so I stopped by. In less then 20 minutes I was good to go again! Best service and great pricing!!

Just looking at cars. Over the years Ive gotten the best deals from Harpers.

I already new what i looking for and the sales staff ( Kurt ) was very helpful he lined up 3 trucks with what i was looking for. I looked them over and made my chose test ride was sweat love the ride .he answered all my questions first time i ever got a truck from the showroom and so far i am totally satisfied with it Love my new truck go see Kurt he will fix you up thanks

Great!Bill Sturdy was great.They really pulled out all the stops to make a deal work in very short time.I would recommend them to a friend.

Really nice employees for the most part however very disappointed with my last experience. I brought my car in for a check up after getting a postcard reminder. I was told my front tires needed to be replaced within the next few weeks and to not drive out of the area. After bringing in my car a week later for the replacement and waiting for 2.5 hours for the work to be done, I was told that in fact my tires were fine and didn’t need to be replaced. Why did it even take that long to determine? How does that sort of misdiagnosis happen? While waiting for the shuttle to bring me back to Harper I asked if I could get a discount on a tire replacement when I do actually need one and was told that might be difficult given I was asking for a price match for the tires. After wasting half of my day on something that I don’t actually need, I don’t think I’ll ever be back. I should also mention that the lady shuttle driver never asked me how I was doing or really acknowledge my presence in any manner. Very strange.

I called the service department on three separate occasions to make an appointment, and after being transferred from the switchboard, the phone just rang and rang and rang... I could imagine how stressful it would be to have the vehicle in for service and trying to get a status update, with no one answering the phone. If there is a preferable time to call when someone can actually answer the phone, please let me know..!

Bought a New/Used Truck Great bunch of folksGreat experience, Thanks

My experience with Harper Motors was very pleasurable. Travis, my sales rep, never once tried selling me anything other than what I wanted. He only asked me what I was looking for and that was very appreciated.

Always take care of All my car needs. Scott List has been helpful in helping me take great care of All my vehicle needs. AMEN

Great people, nice location, all are great. Thank you to all.Gio and everybody working there have always been extra friendly, nice and simply great. I wont go anywhere else when it comes to buying a car or for maintenance. THANK YOU to all!

I don’t own a Ford. But I bring my Chevy truck to Robert Barrera and Nathen Fry at Harpor Ford because these two are hands down the best in the business. They always do an exellent job getting my truck in and out. Always communicating on what’s happening with the vehicle. I even want to compliment the mechanics themselves. They do a great job and I trust them 100%. I recommend bringing your vehicle here whenever you get a chance. Robert has put together a great friendly staff. Can’t go anywhere else and get this service. Keep up the good work.

Super satisfied with my experience as a first time buyer with Harper. Antione from the finance department is amazing, he worked with me and we came to an agreement that worked for us both. I felt my needs and concerns were listened to and understood. He, as well as the rest of the team of people helping went above and beyond!I love my new Subaru Outback, and would definitely reccomend this place and their people!

TERRIBLE dealership. Totally and completely unprofessional in every way. Do yourself a favor - drive up to Medford, out to Redding, or down to Santa Rosa. At least that way your safety recall work will actually get done... Im still driving around with 2-year-old recalls after 4 separate attempts to get them done, always another excuse.Edit: of course, you are monitoring your reviews and attempting damage control. I advise you to continue your efforts. You have grown WAY too large for your market. I assume u will need to hire a huge pool of real talent to mitigate the damage your current employee base is doing.Good luck, sheister. You will certainly need it, with the current economic trend. I truly look forward to your personal economic failure. You & yours deserve what you are about to receive.Oh, and by the way, f u 2.

Got me in and out when they said. Polite, helpful, efficient and reasonably priced.

Family owned and ready more dependable than the guys in the other side of town, not just about making a dollar or selling a car, they care and it shows.

Excellent service. Harper Ford went out of their way to find exactly the car I wanted. Im going to be buying all of my future autos from them.

This is the second time my family has purchased a car from Harper Motors. The staff is patient, helpful and professional. We are happy with our car.

Very pleased with the service department and with Bill Lackey in particular. Bill is always very prompt and helpful. Service was fast and easy.

Very accommodating. Wonderful employees. Cant say enough about this dealership.

I took my wife’s focus in due to a transmission malfunction, it would not go into reverse. I had it at another shop that insisted that it was the transmission itself and needed to be replaced and it would cost over 5000 dollars. I believed that it was the control module and took it from the shop in fortuna to Harper. They took it a week before the appointment because I would be out of town. They got to it early and had it fixed and saved us thousands of dollars. I know that dealerships get a bad reputation and they do cost a little more but, they were honest, fair, had it fixed before the actual appointment date, and I regret not taking it to them to begin with. I would like to thank Gio Rose for the quick and awesome service.

I take our 2014 Dodge here for routine maintenance because the local Dodge dealers customer service is the pits. Always friendly here. Gets the job done. Never any issues.

I have always had the best of service through the years at Harper Motors. The staff are always extremely accommodating & understanding of any issues I might have from time to time.

Shout out to Rob Lucas, Robert Barrera, and Anthony (service tech).I rolled through town on my way from Orange County to Vancouver Canada via the coast. I found out from Valvoline can they cant rotate my tires without a special Kia lock nut key.The one that came with my Kia went missing and theyre special order... Imagine being stuck on a side road with no way to change a flat tire!!!Harper motors only had their technician set so they replaced my lock nuts with regular ones free of charge. They also honestly assessed the need for a tire rotation and advised it was unnecessary at the moment.Honestly the best service Ive encountered at any dealership. Thanks guys.

I had really high hopes traveling from Crescent city over To Eureka Harper for for service, The repair was a little bit more than I had expected but those types of things do happen so I agreeingly and happily paid the $4700 to have my 2006 F350 back on the road, since it had been previously dumping coolant all over the roads, it took about a week to get the repairs finished, then I got the call that it was already to go. I paid the $4,700 plus tax and drove down to pick it up. I was so excited to finally have my truck back, but then I came out the next morning and some more coolant spilling on my driveway, so then we have another 85 mile tow back to Eureka, where I am then told by Harper Ford that and oil cooler has gone out on my vehicle, which apparently they didnt notice when they already had it exposed and were testing the coolant system as well as the oil system, I am also then told that I am looking at about another $1500 repair for the oil cooler, although oil coolers only cost about $350 for a manufacture direct ford Moto craft part, so apparently now Im supposed to pay another $1150 of labor. initially I wasnt extremely upset until I spoke with various diesel mechanics who told me that since everything was already ripped up to change my oil pump which they just replaced, it wouldnt of took Hardly any extra time to take care of the oil cooler, two of the mechanics went as far as to laugh at the fact that any shop would do such a thing to someone. so now here I am with my leaky truck because I couldnt afford the other $1500 however I could have afforded the $350 for the oil cooler, if somebody wouldve just been paying attention. Now I almost wish I just wouldve sold it.

They are there to sell you cars but not cars that are the best for you. I felt uncomfortable and ended up going to McCrea and buying something that was good for ME, not just a sale for the employee

Even with a couple of glitches and talks with Mr. Harper, they have taken care of me every time. I am quite pleased with Harper. I have had my truck since 2006 and they have kept my truck happy and purring. They will listen and help out if you become dissatisfied about something, and do everything they can to make you happy.

We traveled from Southern California to purchase a car for our son as a graduation gift from HSU and were extremely happy with the level of customer service we received- from our initial phone conversation with Trevor, the person-to-person sale experience, also with Trevor, to the after-sale care, we were treated like family. Likewise, the inventory at hand was so vast that we had a hard time choosing which vehicle we ultimately wanted. Trevor represented vehicle sale experience with ultimate professionalism as he was well-informed, personable, and gave us the most assistance we have ever had after purchasing over a dozen vehicles from other car dealerships over the past 25 years. The negotiation process was pleasant and left us knowing that we were treated fairly and with integrity. Our son still lives in the area and has exchanged phone calls with Harper Motor personnel, including the service department for his first (and free!) oil change and he relayed that he was treated just as well as we all were on the day we purchased his vehicle. Living at such a distance, my husband and I are assured that our son has quality, safe transportation and equally important, he has a second family at Harper Motors that continues to take great care in the service that they provide. I would gladly travel 600 miles again for the opportunity to have the entire positive experience that we had and that our family continues to have with Harper Motors.

The service was excellent. The person who helped me was knowledgeable and professional. I was very pleased with the service.