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Absolute Automotive
355 OR-99, Eugene, OR 97402, United States
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Absolute Automotive

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Ar
Review №1

Im VERY happy that I chose Absolute Automotive when my truck started shaking violently. I called them and talked with Jed about it. He first told me they were 2 weeks out, but I couldnt wait that long pending various dr appts and surgery in a few days. He then told me to bring it in that afternoon and hed work on it the next day. He was very knowledgeable in what he thought was wrong with it. He called me the following day and explained in plain words what it was . I got it back that afternoon and was really pleased with work and professionalism. If you need work on your vehicle please consider Absolute Automotive.

St
Review №2

This is a great family owned auto repair shop. Very knowledgeable and skilled. I trust their work more then a dealership. The work they have done on my families vehicles is always perfect and on time. Its nice to deal with honest people, very hard to come by these days. You need to give them a opportunity to help you out.

Cy
Review №3

Reliable, responsible and reasonable auto shop. They’ve done good work on my vehicles

Ma
Review №4

My daughter has taken her car here for a few years and felt that they were honorable individuals. She said that they communicated well and were up front about her car and didnt try to up sell her.When I turned my car over to them, I found them I be exactly that. I am pleased to have found them.

Jo
Review №5

These guys are great. They have always taken such great care of me. Looking to do what was right and not shine us on to make an extra buck. You get good information so you can make the best choice. Always go the extra mile to take care of the customer. Thanks for everything! Highly recommended!

Da
Review №6

Best auto shop Ive yet to encounter. I started taking my vehicles over 10 yrs ago after I brought in a car asking for a $500 water pump fix and they determined it was a computer chip in my key and only cost $50 to replace. Honest and High Quality Work. This is where you should take your vehicle.

Da
Review №7

A friend recently asked for a recommendation for a mechanic, and I 100% recommended Absolute Automotive, and it also made me think to right this review! Ive been taking my cars here for over 5 years, and I cannot recommend them enough. They are one of the most technically advanced shops in town, and service models from all over the world (American, Japanese, European, Korean, etc). They are an honest, family owned business, and Ive always felt theyve been 100% straight and fair with me. Most importantly, they do good work, quickly, and get my cars back on the road!

Jo
Review №8

Great place

Ch
Review №9

Very impressed with the service, the speed, and the price.

Du
Review №10

Really appreciate the staff at Absolute Automotive they get the job done quick and well

C.
Review №11

Ive been doing business with Jud, and now his son Jason, for 10+ years.This is the first repair shop Ive been to that didnt look at me with dollar signs rolling in their eyes just because Im a woman.They have always been completely honest with me and always fixed my vehicles right - whether foreign or domestic, standing by their work. They even tell me when something isnt urgent, or what to watch for in the future.I cant recommend them highly enough.(BTW: Im not completely ignorant about cars/trucks having done my own maintenance and minor repairs for years.)

Me
Review №12

I initially went to Absolute Automotive because they were the closest place to have my car towed when it stopped running. That was almost a year ago. They are the most honest, compassionate, and understanding people. Every time I have gone in to their shop, they have treated me more than fairly and I have watched them go above and beyond for not only me, but every single person who walks through their door. If you go anywhere else, you are going to the wrong place.

Am
Review №13

Family-owned, so glad I found this mechanic. They communicate options and dont oversell. They take great care of their customers!

St
Review №14

Ive been using Absolute Auto for 20 years. The only mechanic Ill trust with my vehicals.

Bo
Review №15

You guys are awesome thank you so much!!

Ja
Review №16

I took my 98 4Runner into Absolute with a vibration at highway speeds. Jason, Jud and the team were very professional and courteous to me. They took me on a ride in my truck to reproduce the issue. We went back to the shop and they inspected everything that could cause it and found my tires were to blame. My belt had broken and the the started to bulge in one spot. That caused the vibration. So I went to the tire shop and got new tires. Thats just one of a few success stories I have from Absolute.They are very competent and correctly diagnose and repair my truck every time I go into there. I dont trust another shop. For mechanic work I dont do myself, I leave it to Absolute to do the work for me. They are awesome and I recommend that anyone reading this just take their vehicle in, theyre the best!

Ga
Review №17

Im new to the area and needed immediate attention for my Toyota Avalon Limited. After much Internet searching, I selected Absolute Auto Repair. I experienced professional, courteous, competent, and timely service. Thanks! I highly recommend them. Not only did I receive prompt service, Jud gave me a detailed analysis of what needed to be fixed and what I could anticipate in the future. Oh, I was told by another garage I needed a new part when Jud and crew determined that all that I needed was some lose wires be reconnected! These guys are honest! Thanks! Ill be a repeat customer.

Fr
Review №18

Im pretty sure this is the first review I have ever written. I was motivated to leave a review because of the outstanding service I have received. Absolute Automotive came highly recommended to me, and so over the past year I have taken my 2004 Dodge Neon in for maintenance on three or four occasions.I proudly accept the label budget customer. I am not wealthy. I depend on my 137,000+ mile car to commute to work 35min away each day. I cannot afford another car. If my car breaks down, I lose my job. The team at AA has consistently helped me determine what is essential repairs to keep the car running and what maintenance is needed, but can be put off for financial reasons. They answer my questions without making me feel embarrassed that I am not knowledgeable about cars.Just this week I had some major problems that were financially stressful for me. AA helped me figure out bottom dollar, and finished work on my car earlier than expected. All of this helped save me money I desperately needed. I would recommend Absolute Automotive to anyone.

Ma
Review №19

Absolute is the only auto shop in town I will consider taking any of our cars, and if they dont handle a particular specialty repair I only go to one of the shops they recommended. Theyre reliable, they dont go over their estimates, and they do exceptional work. A few times theyve fixed other problems they found for the cost of the part alone (i.e. no additional labor charge) or even for free, and each time they called to explain the issue and get permission before they did anything that would cost me more.

Wa
Review №20

Great Service and rapid turnaround, All ASE certified, Have had vehicle work there 3 times.Had a breakdown 2 months after service. May or may not have been related, however owner (Jud) covered my entire repair bill even though it was done out of town.Highly recommend.Wayne Hall

Gr
Review №21

Quick efficient Correct repairs. Theyll call Before starting for your approval and give exact pricing

Ty
Review №22

My fiance and I are brand new to the Oregon area, being from Wisconsin, and our car became stranded. I saw the good reviews online and kept Absolute Automotive in mind, but to be sure of a good mechanic I asked our Tow Truck drivers opinion. He told us Absolute Automotive is the usual recommendation for him, and boy are we thankful for the choice! Not only did they rush to get our car repaired, being we were stranded, they also gave us a ride to a hotel in their company vehicle! Thats showing TRUE sincerity in their care for the customer. All of this was topped off with wonderful customer support, expert advice, and a real connection. Even as a tourist they treated us as family. Recommended for all!

Co
Review №23

Very thorough and timely...they do a good job!

La
Review №24

I needed some last minute repairs to my truck and they could fit me in. A large shop with clean and well cared for bays. They took extra time to fix a stubborn repair, and even came in under their quote. Fast service and reasonably priced. Highly Recommend!

He
Review №25

We got very lucky to find Absolute after the Solar Eclipse. They helped us right away. Great service, people and reasonably priced! Highly recommend!

We
Review №26

Travis was awesome. We had a fleet truck down, he came out gave a diagnosis and was fixed and ready for me with no appointment by the next morning. For us to not loose any down time for our business was great. We will be bringing our fleet to them from now on. Thank you.

Ch
Review №27

We recently began taking our cars to Absolute Automotive, for maintenance and repairs.Our, only regret, is not doing it sooner ! Jud and his technicians, took care of a varied listof repairs, in a timely, professional manner at a very reasonable cost. Their quality workmanship has earned our trust completely. Needless to say, we now recommend them to every one we know, because they are the best !

Am
Review №28

I have been taking my cars to Absolute Automotive in Eugene for years. I trust them with every automotive need. They have unbeatable service and great prices. I recommend them to all my friends and family!

Mi
Review №29

They wanted to charge me for work that didnt need to be done. My Jeep was making strange sound when turning in corners. They told me I had to replace some rods in the front of the car. Took the car to a different mechanic and it turned out it was only a loose bolt. My car is running fine now.

Wa
Review №30

This is the second time Ive used Absolute Auto. The first time was to diagnose and replace a mass air flow regulators and a second time a coil. Both time their service was quick and professional. As it turned out the replaced coil was defective and AA replaced it with no cost! Their policy is to stand behind their work: they did! Thanks. You have a repeat customer and Ill share my experience with friends and family.

Am
Review №31

Called for a quote and the man was a compete a**h***. Thought he was being funny at first with the charge being $80,000 so I played along but after sitting on the phone in silence I realized clearly me calling to give them business wasnt important to him. Didnt ask any questions, told me they didnt have availability, and never gave me the correct rate for a diagnosis. Great customer service. Life long impression right there.

Ro
Review №32

Great people, super techs and always fair!! Great shop!

Ni
Review №33

Jud is truly a caring man that will make sure your car is fixed right the first time. I have recommended him to family and friends with plans to continue to sending business his way. Dont go anywhere else.

Li
Review №34

Jason is an honest trustworthy mechanic. I bring all my families cars to him. Highly recommended.

Ri
Review №35

Sons car; fair pricing.

Ka
Review №36

Absolute Automotive is a reputable, honest, reliable and friendly place to take your vehicle for dependable repairs and maintenance. I highly recommend them. I personally will not use any other Auto Shop.

El
Review №37

Always great service!

Al
Review №38

Have been taking my cars there for 10 years now and wouldnt dream of going anywhere else. These guys are great at what they do and dont try to sell you things you dont need. Prices are fair and up front, and sometimes they even have coupons!

Bu
Review №39

Been working on my vehicles for almost 19 years and Ive NEVER been dissatisfied. You might shop around for price until you find yourself unhappy. Save yourself the trouble - just go see Judd at Absolute. You wont be sorry.

Sh
Review №40

Best Auto Shop ever! Ladies, go to a shop you can Truly Trust!

To
Review №41

Our troubles had began at Midas while trying to resolve an overheating issue on a 1998 Jeep Cherokee we had recently purchased. Low miles but allot of sitting. Went in for a radiator flush and thermostat. Problem wasnt solved and was overheating the next day. Due to the dirty fluids upon the second visit, they decided to flush it again. Again the problem wasnt fixed and they decided it was time to start replacing everything. Before allowing this I called Absolute Automotive. They were able to get my daughter is the next day, assured the work would be done by that mid afternoon in time for my daughter to make her trip back to Tillamook. After Midas, I thought for sure Id be in it for a new water pump, radiator and or heater core. Absolute Auto didnt do any of that. They simply did another radiator flush and didnt stop flushing until the system was completely clean. Not only was the problem solved but Absolute Automotive prevented me from spending unnecessary monies on unnecessary repairs and did it right the first time. My only complaint was that I did not get a call stating the Jeep was ready. I was waited for the call about an hour longer than I should have but that was by choice when all I had to do was simply call them back and verify. Hard to complain about an hour when they saved us so much time and money. I highly reccomend Absolute Automotive and will be sending my families vehicles their any time we are in need service or repair. Great Job folks and thank you very much.

Ch
Review №42

Great service and very fair prices. They are my new go to for my vehicles.

Er
Review №43

Great experience with this shop. Stranded with my family in our rv and they were extremely accommodating getting us back on the road within a couple hours! Thank you Absolute Automotive!

Br
Review №44

The gal up front is super cool and knows whats shes talking about and its fair priced

mi
Review №45

I have been going to Absolute Automotive for 13 years. Jud and his staff are the only people I let service my vehicles. I highly recommend Absolute Automotive based on md over the yearsy experiences, car repairs the focused customer service that I have receive. What is most impressive is the integrity and honesty from Jud and his staff!!

Je
Review №46

Friendly, trustworthy, knowledge

Ra
Review №47

Great folks you can trust. They have worked on my vehicles 13 years!

To
Review №48

I am happy that Google reviews provide business owners with a platform to respond. I unlike Jud are happy that people have the right to share their experiences or thoughts. But it is a concern when it is used as a personal attack and an attempt to shift blame and avoid responsibility.First, I was labeled a Budget Customer from the owner. A budget customer??? How insulting. Labels me a budget customer, but in his very own post states that I have publicly ridiculed him simply by sharing my experience which he obviously cannot take. This is an extreme contradiction. Owner is doing his best to avoid responsibility, make excuses and shift the attention away from his poor service rather than own it, insulting his customers in the process.Apparently these guys rate you depending on how much money you spend at their business. I am very surprised that someone who has spent over $1,000 is considered budget. Business owner knew who I was, had my details in his system but felt it was more appropriate to write a customer got it wrong response online rather than calling me to discuss. A very poor and desperate attempt to shift blame to customer. Just awful.It is every customers right to post your experience online for others to read. Owners response included this quote We always try to do the best for our customers, but should not be publicly ridiculed when the real issue is the customers ability to properly service and pay for the issues on HIS vehicle.Owner is clearly trying to discredit my right to share my experience and avoid responsibility for two examples of service that were simply less than satisfactory.Business owner signed off with We have a very large customer base that trusts us and will go nowhere else. Must be doing something right. Jud Garlock, Owner.I have never tried to suggest that other people have different experiences, that was never my intention. This is again, another example of Juds belief that customer is wrong, business is right. This should be very concerning for anyone thinking about taking your vehicle there because it seems he is suggesting that because he has a healthy customer base I must have got it wrong with my bad experiences. That is a very dangerous mindset for a business owner.Original review:Have used these guys twice, both times service was awful. First time I went had a scraping noise coming from my wheel and air cond didt work. Charged for replacement brake pads and freon top up of AC. However, leaving the shop AC didnt work and scraping noise still there. Rang the shop obviously incredibly frustrated and told to bring it back and they would have a look at it. After bringing car back told front brake pads needed replacement, which was interesting because they advertise a thorough brake inspection for all wheels. Asked how in gods name could you guys not pick this up when I bought the vehicle in with scraping noise? Told, oh the mechanic must have missed it because he wanted to go on his lunch break. Huh? Furthermore, AC needed a new fuse, and they told me we will do this for free. They implied they were doing me a favor for not charging me for a fuse, after charging me for a freon top up which probably was not required. I should have learned my lesson but stupidly I thought maybe it was a one off and bought the car back a second time. Got a tune and asked them to diagnose non working heaters. Told they couldnt tell what the problem was, but were able to give me a quote of over $1,000 to fix it. I am unsure how you can provide a quote for something you cannot diagnose. Second, told them I needed the car back by a particular time as I had to get to a meeting, was told they would ring when car was ready. No call. Rang to find out when was would be ready was told....Oh car has been ready for a while, didnt anyone call you? Late for meeting, and zero apology from anyone. Guys obviously dont care much for my business and will never give them any more of my money. Suggest you avoid them.

Ja
Review №49

Absolutely awesome! Fair prices, honest, fast.

Da
Review №50

Honest auto service and they dont try to sell you on unneeded repairs.

a
Review №51

Took my service truck in for a tune up and gave then my new parts I bought, had to pay full price I was quoted for the tune up. They gave no discount for the parts provided.

MA
Review №52

Big liars, they said my car would be ready within two to three days and never even looked at it when it was time for me to get it.

la
Review №53

This place is GREAT! !!!!

kr
Review №54

This is the spot for sure.

Information
4 Photos
54 Comments
4.5 Rating
  • Address:355 OR-99, Eugene, OR 97402, United States
  • Site:http://absoluteauto.org/
  • Phone:+1 541-463-9529
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car repair and maintenance
  • Muffler shop
  • Oil change service
  • Radiator shop
  • RV repair shop
  • Transmission shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5pm
Offerings
  • Oil change:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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