Great service but never returns call back

All renters please do a pre-move out inspection with this management company because if you do not you will be charged an outrageous fee to bring the apartment back to the original condition in which you received it. My daughter was charged a fee of $180. to clean the apartment so that BPM could rent it to the next student without any cost to BPM. This is after we cleaned the studio apartment before we left. BPMs report said that we left the apartment in GOOD condition and we were still charged $180. Please note BPM charges individually for dust on the windows, dust under the stove, shampooing the carpets and moping the floors. I thought those were normal items a management company will do before renting all apartments. When I spoke to BPM management about the fee they said the cleaning crew said they had to spend 5 hours cleaning the studio apartment that we left spotless and that if my daughter had a pre-move inspection she would not be charged as much and they did not think the $180 fee was that much. At this point it is not the money but the predatory nature of BPM management on students who receive these reports when they are back in their home states and are at the mercy of BPM at this point . I think this practice is wrong and BPM should stop!

DO NOT RENT HERE!!!!!!!The number of positive reviews does not accurately reflect this landlord, they buy reviews from tenants. (PROOF IN THE PICTURES BELOW)I had two leases with BPM housing and both of them were bad experiences. My first lease was with a house that was under construction when we looked at it, almost 6 months before the start of the lease. The lease had to be pushed back because the house was unfinished, once we were allowed to move in work was still being done at the house almost until the day we moved out nearly a YEAR later.At that same house we had a lockout situation, in which we called all of the emergency numbers, and left messages to try and get help. Now over a YEAR LATER WE HAVENT RECEIVED A CALL BACK.During the last few days of our lease at this house the landlord turned off the power to our unit with no warning, again we called all of the emergency numbers, and AGAIN NO ANSWER OR CALL BACK.During my second lease at a small one bedroom apartment during the covid-19 pandemic. NONE OF THE MAINTENANCE WORKERS WORE MASKS WHILE WORKING INSIDE OF TENANTS ROOMS OR INSIDE THE BUILDING.Again during these leases I had another lockout situation, again calls were made and no answers, or returned calls. I eventually was able to get a hold of someone who was able to let me in.BPM also offers private parking in lots, however I cannot recommend against paying for this enough. During normal business hours it is hard enough to find a spot in the lot with all of the maintenance trucks taking up student spots. The lots are unmonitored and anyone can park there after 5pm when the staff leaves. After 5pm it is a free-for-all between people who pay to park there and those who abuse the system.These parking lots are also unmaintained during the winter and turn into a sheet of ice as pictured below. Its truly a miracle that someone hasnt been seriously injured from a fall on the ice.I cannot recommend avoiding this landlord enough. I strongly urge anyone interested in living here to do your research, there are better options in Erie.

Reasonably priced rentals. Maintenance is quick to come look at problems.

Awesome place to rent with. Pay online at anytime, very organized and helps out with any needs possible.

Im so happy I chose to go through BPM Housing for my apartment needs! From day one, the staff has always been friendly and willing to help when I need assistance. They helped me move all of my furniture into my building and installed my air conditioning unit, too. Their front desk worker, Jenna, has never left a problem unsolved for me (shes my favorite). The apartment itself is also super nice- I get so many compliments from family and friends that visit. I would not hesitate to rent from them again!

BPM housing staff is awesome! Maintenance staff was waiting for me in my driveway on move-in day and did all the hard work and heavy lifting. They made the moving process quick and easy. By far the easiest move I have ever done, and I greatly appreciate the kindness and willingness to make the process as easy as possible!

BPM has been the best property management in accommodating students around the area. There were some hiccups moving to Erie, but BPM was able to get me into an apartment right away! Its my first time moving away from home and its been a breeze. The staff is understanding and really makes things an easy process.

BPM was very helpful in helping me find the right apartment that fitted my needs. They were also very patient when I was trying to place my deposit. I would recommend BPM to anyone, their staff is amazing 😃

Always a great experience with BPM Housing. They are always so friendly, helpful and really show that they care about their tenants. Especially that smiling Jenna at their front desk. Love being apart of the BPM Housing community!

BPM has the best apartments in downtown Erie. They always make sure their tenants are happy and safe. Have had nothing but a great experience with them. Highly recommend!

I enjoyed my stay with them! Amazing apartment, much cheaper than living on campus! Respond super quickly and resolve issues for tenants. They even know me by name and face!Only issue, laundry takes quarters, limited laundry machines, and they have no quarter makers.

BPM housing is phenomenal. They helped me find an affordable place, that was new and near campus! The staff was personal and made themselves available for any needs that I had. 10/10 would recommend to other students!

BPM is wonderful... They help out with anything that you have issues with or are unsure of. As a student of Gannon University, I am so happy that I chose this company to rent from!

Been living in my apartment since may 2019 and I love it here! Its twice as big as my last apartment. Actually feels like home😏

They are absolutely the best. So polite and friendly. Would definitely recommend you rent from them.

Spent a year up in Erie and Bauer really exceeded my expectations. The staff was always friendly and available 24/7, the room I was renting was very clean and well-maintained, and maintenance was both fast and flexible. Thanks BPM!

Very helpful! They helped me find a new apartment and were very patient. Will be using them again!

Rental houses are good and provide good experience throughout the lease :)

Great place to rent from. They are very helpful, and answer every question u tell them wat u are looking they will give u options,prices from everything included to a 3 bedroom. Very clean very respectful and I would definitely rent from them again I Highly recommend!!

Great to work with, friendly management. Very straightforward and helpful for first time renters.

Rented from Bauer for 3 years, had 3 different apartments. All apartments was in good shape, maintenance services was awesome everything would be fixed in 24 hours. Jason is a property manager, and he is great! highly recommend this company

I had a good experience living in their Property. They provide a furniture for the apartment and a good service as well! One thing that I did not like is the noise of the washing machine when people using it in the second floor. I wasnt be able to sleep well. I would recommend them to figure out a solution for it and also letting people using it during the day not at night. I would also suggest to remodel the places and provide a garage and storage space as well. I also do suggest them to do a follow up call once a while to make sure that their customers feel happy in living in their property.

Bpm housing was very helpful in finding me the apartment with my needs and they also make sure of your safety I would recommend that if you are looking for a apartment of your choice than go for bpm housing

Great company to rent from! Affordable housing right in the heart of downtown Erie!

Please to all the Gannon people like my self, dont rent from these guys. My mom and I when to their office cause they advertising for student housing, so we walking in and a really nice guy name Jason took us to and apartment down the street from the office, as we were walking in, it didnt seem bad but once we in the apartment and he was talking to my mom, there was a bed with a bunch of bed bugs and their eggs, I know cause my dad is a professional exterminator, so I kindly grab my mom by the arm and got us out of there, the office guy gave us his card and we literally ran out of there.

The staff was wonderful at BPM and I appreciate all the experience I got working there. Bud and the crew taught me alot about construction!

At BPM housing, they were very nice and pleasant to be around and will be working with them again

The office was easy to work with and fixes issues immediately. The apartments are kept very nicely and the office is always hosting fun contests for the tenants.

BPM housing is a great business and the people there are nice and friendly and very helpful

Had good experience with are move in,very professional and they were there through out are move-in making if we had any questions very helpful.

Everyone can request free move in crew to assist with move in process. Move in crew team helped me to move into my new place. Guys from BPM moved my bulky coach and quine size bed on the 3rd floor. Thank you so much!!

I am having a great experience with Bauer Property. I rent an apartment that is very close to school and I actually dont pay that much money. The location is perfect, and I know they have lots of houses for any price point.if at any point I have an issue with the apartment (which almost never happens) the maintenance is available 24/7 and usually come pretty fast to fix the problem... They are polite too ...I had a furnished appt and everything was working just fine. This is my 2nd year renting from them and I havent had any issues. I will definitely continue my lease for next year!

They improved the service a lot from the past year! When we moved in first in August 2016 in four bed room apartment and maintenance service was okay. Next year we lost one of our roomamtes, and Jason was able to give us a discount on the place for the next year. Before mainatanance did not do they job, now any maintenance will respond very quick to the problem.Another thing all of us love is that they use their office as amazon safe house we always getting our packages with out worries it can be stolen. Great idea!I would recommend rent from this company, but make sure you will fill out inspection form right you moved in to the apartment, because if you did not, they will charge for all the damage even if it was there before you at the end.

Nice place to live, college was 5 mins walk. They use to respond quickly if we have any maintenance problems.The only problem we have faced is, our apartment had only heaters and no AC very tuff to live during summer.

I Have been with them since 2015 .This has been a great experiancerenting with BPMhousing

Awsome place to rent from. Takes care of his properties.

Amazing place to rent. I recommend everyone.

The worst and even if they the best in erie i will not take place with someone do not give respect for the customer. i walk in the the office and whoever was in the disk she was talking in the phone and i wait till she finished. after she finished from the call she looked to me and said can i help you? and i said im looking for one bedroom apt. she answer when she was look around with papers in her disk when you looking? i said Aug? she stand up and walk away with saying we can make Appointment. and she go inside. she left me when we talk without even say excuse me. i was so mad for the way she tread me like nothing and Disrespect. when she back i told her never mind i change my mind thank you. than another guy came and he like do you want for Aug. i said no i change my mind than he start talking and try make me im the one who Disrespect and he told me that they are not McDonalds. i know from this moment he try to get into fight. i said to him yes you are not. and also he told me do not come back. i mean if that how you guys to be Successful in the business world than i understand why Erie very Poor city.

Terrible! Terrible! Terrible! First of all, my roommate and I were in our apartment for less than 6 months. Our couch was AWFUL and small with a huge sink hole under the middle cushion. We complained August 20th and asked for a new one. We never heard back. Three weeks before we moved out and a day before they showed the apartment to potential renters, a man enters our apartment (BEFORE CALLING) and brings us new couches. They were better but still not in good shape. Secondly, the parking lot was a mess constantly. Finally, the security deposit was $500. As I mentioned earlier my roommate and I were in the apartment for less than six months and we were deducted $364 from our deposit for cleaning. They took out a large sum for carpet cleaning even though before signing the lease they told us they were putting in new carpet. We did not put one stain or rip in the carpet. Absolutely absord. When confronting an employee, I believe Jason or Jassen he was standoffish and rude. WOULD NOT RENT OR DEAL WITH AGAIN!

If I could rate this place a zero, I would.

My experience in this community has be the west. People who work in the office are hypocritical. No services they provide to their residents. They are unpleasant after signing the contract.

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