The representative from your company was very professional, efficient and overall gave a very good impression of your company. He was very cordial and seemed to know how to very efficiently make the necessary repairs.
Dale was incredible to work at carbon valley highly recommended!!!
Fantastic service! They got our furnace up and going in no time.
Super professional. Called me right back and set an appointment and confirmed understandings. Tech was personable, polite and skilled. Diagnosed the issue, suggested an additional cleaning and was out in less than an hour and our AC works again. Nice work all around.
Amazing company--highly recommend. Provided same day service, troubleshoot a/c system to a bad blower motor, had the parts, installed and had unit running within 7 hrs after I called them--thats simply amazing. Hard to find that kind of service and professionalism these days. Thank you Carbon Valley Heating & Air!!!
Absolutely fantastic service. Our unit broke and was beyond repair, Carbon Valley was able to work me into their busy schedule and get us a new unit. Customer service was fantastic. The new unit is amazing and very efficient. The only reason they did not get 5 stars was because one of the service men left a few screws on the basement floor and my husband stepped on one, thankfully it was not a child. Carbon Valley was very accommodating to this issues. Thanks so much Carbon Valley.
Already had a service agreement with Carbon Valley, but they hit it out of the park once again! Brian went above and beyond to find and fix our issue and made sure our A/C was working properly... and gave me some tips on what I can do to keep it that way! Worth every penny!
I am so very happy with the service I got! I had hoped for a repair of my furnace and water heater after my cellar flooded, but they were beyond help. The guys found me the right equipment and helped me get the financing I needed. Then the installation guys were incredible, came on their day off because I was in a jam. I would recommend this company to Everyone I can tell!
*Edit 6-8-18 To make matters worse, I get a call this morning from Dale who says he is on his way for our appointment. I inform him that the AC is working again and that I was told I would get a call back for phone troubleshooting. He says thats something they dont even do. So for almost 3 days, I am waiting on a phone call that was never going to come. Phone communication/front end customer service dysfunction has become the best identifier for when a company is disorganized, overworked, underemployed, or inadequate for the job at hand. Therefore, I cannot recommend this company*Called yesterday to get some phone troubleshooting. No call back received. House was 85 degrees and AC not working. Terrible service. They foolishly recommended M&M over the phone to me so thanks for giving me your competition as a reference.
Brian did a great job servicing our A/C unit! He explained all our options and didnt pressure us to do any particular thing to resolve our problem. He was timely and very professional.Thanks!Doug
Carbon Valley responded to our problem quickly. They diagnosed the problem and quickly resolved the immediate issue. Their technician, Brian, followed up to ensure everything was operating properly. We are very pleased with the service and long term maintenance program they provide.
Cant say enough about the service. Brian is very professional and more. He explained everything in a way I could understand, couldnt ask for better service. This will be my go-to company from now on, the company is lucky to have such a devoted employee.
This is the best HVAC company Ive ever worked with. They were prompt, efficient and professional. They replaced a very faulty furnace within a few hours because there were safety concerns. The pricing was economical and they communicated every step of the process without fail. This is my new HVAC company. I highly recommend them.
Carbon Valley has installed and still maintains my HVAC system. They are thorough and timely. They have earned my business and I will continue to do business with them.
Dale and his team did a great job disconnecting and reconnecting our ACs.
Excellent, hassle-free service. The technician was prompt and friendly and educated me on what was required to fix my AC. Highly recommend.
Tried to get information for an AC unit for a new build. Absolutely horrible customer service.
Quick response and excellent customer service!
I thought Dale Moe was very knowledgeable and professional. Unfortunately, both jobs that I had done were expensive.
Awesome company. Very prompt, professional, & fair.
Arrived on time and answered all my questions. Will use again.
Brian, the tech, was very knowledgeable, courteous and helpful.
Prompt, polite, efficient