Called to schedule an oil change /tire rotation on a Wednesday and was in by Friday! Haven’t been there before so they had to get me registered in their system which took little time. Had my Pilot back and washed within an hour! None of the problems I faced with my prior dealership! Will definitely be returning! Thanks Mike at Great Lakes Honda! My experience went extremely well!!

Have used this dealership since it was Jack Matia and continue to come here now that it is Great Lakes. It is wonderful service. Everyone is very polite and they answer your questions. I have used there service department, purchased vehicles and use there parts department and they have all been very positive experiences. I wish other car dealerships felt the same way as Great Lakes Honda.

I am ALWAYS so pleased with the work they do. They are very friendly and accommodating, and do not try to gouge you, at all!

Andrew did a great job providing me with excellent service. This is my second visit and each time I have been very happy. Number one, I trust them. That’s very important. And they do quality work. Andrew went above and beyond to provide me with excellent service and resolve my issue. I will continue to have my Honda serviced here.

I always find the people that take care of me very friendly and service oriented. They keep you appraised every step of the way. I feel like a valued customer. The facility is well kept and clean.

Mike is always so courteous and professional when I get my car serviced here. He does a great job of explaining the work that needs to be done and exploring options. I take my car to this dealership for service even though its more expensive than other places because I know it will get the best treatment to keep it running well for years to come.

My initial interaction with everyone was good. Was pleased to be offered a loaner car to use while my car was being serviced. I did have a confusing interaction with the receptionist when checking on when my car would be done. Not sure if she checked on it or not. She told me she wasnt certain if it would be done that day, but they were working hard to get it done. After I completed the phone call, I realized I missed a call from my service rep, which happened over an hour before telling me my car was ready.

They were very attentive at first, but no one ever called to tell me my car was done. When I went to pick it upon Friday evening, the keys were missing. Spent 45 minutes looking for my key. Which was on a salesperson desk. She was trying to get me in a new car apparently. Patty is on my list. Service department was awesome and fixed my A/C which was a known problem, so it was free. Will go back and have my car serviced there again.

Very courteous and professional staff. Good coffee in the waiting room.

PLEASE READ BEFORE GOING HERE. I have never written a review in my life but for the sake of others considering using this service center I need to share my experience. This service center outright lied to me about my condenser that was causing my AC to malfunction. My car is under the warranty extension for the condenser tubes defect and my issue should have been covered under warranty. The tech wrote in his inspection that some lower fins were damaged with small areas of impact. So they would not repair it under warranty due to outside influence. Well it took me teaching myself about car condensers and this warranty extension to know that a 5 year old car will 100% have some small areas of impact on the condenser fins. Just about any car will have this as the fins are damaged by bugs and gravel hitting them as you drive. Regardless, the warranty extension had nothing to do with the fins, it had to do with the tubes. My report did even mention the word tubes. I had to find the actual Honda issued documentation on this warranty extension inspection procedure that said word for word if the condenser fins are damaged but the tube face is not or tubes are corroded then it is covered under warranty. I spoke with the tech AND the manager who kept repeating they couldnt do anything to fix it under warranty because the condenser was damaged by a foreign object. Well, if they had read the document or if the manager had bothered to review the work the tech had done perhaps they would have realized they were wrong. They tried to charge me $800 to fix something that was supposed to be covered under warranty. Whether this was out of ignorance or purposefully, it doesnt matter. I took this to another Honda service center who fixed it and said there was nothing damaged by foreign objects and the condenser clearly had normal small impacts to the fins but the tubes were fine and they fixed it under warranty. I told them that Great Lakes told me a branch impacted the condenser and this other dealership said that was not true, there was no damage like that whatsoever. As someone that knows pretty much NOTHING about cars I saved $800 by not trusting TRAINED CAR TECHS or this service center and teaching myself about car condensers. Completely disgusted with my OWN dealership.

My wife took the car in for oil change and tire rotation. Chris the service tech was polite and professional. He noticed she was wearing a mask for COVID protection and opened the door for her (when she entered the building), so she wouldnt have to touch the handle. They recommended additional work (new tires). Chris returned my call and answered my questions. He was understanding and didnt pressure me when I decided to wait. We bought the car there and they have done all of the maintenance on it. They even went to bat for me with Honda corporate on a previous warranty claim. The situation was satisfactorily resolved.

Got oil change and tire rotation, also adjusted brakes and replaced battery in the fob. All done in a very timely manner.

They did an outstanding job putting the protectant on the exterior and interior of my new car. They were prompt, professional, and on task. The loaner they did provide me could have used some interior cleaning before it was handed over, but those are minor details compared to their overall service. Im looking forward to returning again to have my new Honda serviced with them!

I have always had an amazing experience including wonderful customer service from Mike Gantz. Great Lakes Honda West service department is outstanding with their efficiency and I wouldnt take my Accord anywhere else.

We called from the toll road and asked if they could look at our vehicle. As soon as we arrived, they diagnosed the problem and repaired the transmission oil switch within two hours.. Mara was super helpful and did a wonderful job of taking care of us and our vehicle. We nearly broke down on the toll road, and we were not sure if our car could be repaired that day., but she was encouraging and kind.We were thrilled that they expedited the repair work and got us on our way. They also put air in the tires and checked out the vehicle.We were on our way to visit our daughter in North Carolina who was recovering from surgery..We appreciate Great Lakes Honda West!!!

Very easy to get my car serviced and I really appreciate not having to spend all day at the dealership for a simple oil change. I was in and out in no time.

I was there for application of protective coating to interior and exterior of my vehicle. I was waited on immediately and a rental car was issued. All of the techs were very professional. I highly recommend Great Lakes Honda West Service.

Mike in Service is great! Worked with him on 3 Hondas! He always takes care of my cars. Thank you!

The mechanic stayed late to get my car finished same day. Prices were reasonable. A very pleasant experience. Thank you again!

Service was done at the scheduled time and delivered back to me before the time promised. Staff was professional and polite. Work to be done was done well and explained to me before and after service.

Mike was amazing. Nice clean show room. Great coffee!

Great place to buy a car. Friendly sales guys, not pushy, and one of the easiest experiences I ever had. And quick too!

Fast. Efficient. Focused on customer service. Kept me informed every step of the way.

Awesome. Friendly, professional. Picked us up. Fed us. Good selection of cars.

As always exceptional service, at a good price. No doubt I will keep coming back.

Anytime Ive needed anything done to my car even a simple oil change,people at the Elyria site have always bee curious and respond quickly. They are always smiling

Mike has been helping me in the service department there for 25 years and ALWAYS helpful and kind!

Monday when I brought my car in, Matt greeted me and was very attentive and friendly and kind. I was very impressed with him.Now, Wednesday evening an alert went off saying to check my fuel cap! It didn’t go off after unscrewing and tightening back on. Today Thursday leaving work the red park alert flashed along with the engine light. I was scared to drive to your dealership. Matt again said he’d make it right. The fuel pump apparently wasn’t good or the oring and they’re ordering another. I’m just hoping that I’m not going to continually have problems in the future. I only have 12,000 miles and wAnted a Honda since I had 17 years on my accord.

You need to be specific about what you want them to check. My alternator was bad, but I did not ask them to specifically check that. The form said that everything was good. Less than 24 hours later, I had a dead battery because the alternator was not charging it.

Great experience from start to finish. Used the Honda service app to set the appointment. Star service the moment I got there. Explained repairs, how much, etc.

Visited many car dealerships around Cleveland and this one clearly stood out as the most friendly and genuine. Don was our sales rep who was great and ended up selling us our new vehicle.

Was taken right in when I got there. Tire was changed and balanced within an hour. I was pleased to have the work done so quickly.thanks and I’ll be back for my other services when needed.

Great atmosphere with great people. Always offering to help with my vehicle. I will never go anywhere else.

They are amazing Ill def shop for another car in the spring 2023

Didnt try to over sell, honest, quick, reliable and pleasant

I have always had exceptional service with GL Honda. This particular time though I called with an issue with my sliding door. They took me as a walk in which I’m sure they had plenty of appointments already scheduled that day. They had me in and out in less than an hour and were wonderful with my 2 kids too! They will always have my business!

Excellent service. Checked in quickly and professionally. Routine maintenance services completed quickly.

Great! Went in for an inspection. And Mike the Mechanic discovered brakes needing changed. Mike Service department communicated to me throughout the process.

Service was ready for me when I arrived at scheduled time. Front desk was very helpful. Lounge is clean and not overcrowded for a weekend service. Price was reasonable, no unneeded services were pushed. I have used this service over the years and always had a good experience.

Very nice people. And very helpful. They were able to get my husband a car even with not so good credit. Thank you Aubry.

I am not a regular customer as I am from out of town, but Mathieu is the best service advisor I have ever dealt with at any dealership. He was courteous, professional, and very knowledgeable. I would return simply because of his outstanding customer service.

Able to schedule easily, work was completed quickly and completely. Thanks Mike and team.

Great service. Knowledgeable people who strive to make you comfortable and confident that your car will be taken care of without any problems.

Scheduling was easy, and the Service Department was very accommodating of my schedule. The repairs were done very quickly.

A recall was done. No issues. Everything as promised.

Very friendly, courteous staff. Had an appointment and got through pretty quickly.

Due to limited driving, all I needed was an oil change. I was elated that my service representative was able to reinstall android auto back on to my informat system to effectively user the GPS from my cell phone.

Everybody was really helpful, and the place was super clean.

Excellent customer service. Work completed as promised. Mike and Matt in Service Department answer all questions and offer economical options to make repairs.

Service desk person was very helpful and attentive to servicing my CRV fuel pump recall issue and routine maintenance work.

Had an excellent experience in both sales and service at this store. The staff is attentive, responsive, and gets the job done right the first time. 10 out of 10, would and will recommend even to my family on the east side.

In and out. Reasonably priced. Good communication from service advisors.

Wife’s car they did a great job!

I was highly satisfied with the service I received and the treatment I got from staff was great! Very well mannered and professional business and would 10/10 recommend them to other people!

They were unable to determine the cause of the electro issue.

The gentleman who took care of me was very polite and pleasant and professional.

Best service center and service done right! Mike in the Service Center, is the best. He is always professional, smiling, honest, and the main reason I take my Passport to Great Lakes Honda West for service.

Mike was very informative even though busy he made me feel comfortable with his detailed information about what was going to take place.

I had a drive shift recall on my 2014 Honda Accord... They completed the repair in a timely fashion as promised and they even washed my car for me... Greatly appreciated it!

I recently took my car in for a tire issue and when it was discovered there was a nail, they were able to save the tire and didnt charge me a cent for helping me out. Super impressed and will keep taking my car there for maintenance and to purchase my next Honda!

Friendly, professional and affordable. This will be my go to Honda Dealership for future services.

Recall, loaner, tire rotation and oil change all went smoothly. The maintenance special was a good deal.

Made an appt online, same day, found time to fit me in. They were super busy upon arrival so I didnt expect an express lube. Good job.

It was fabulous! I pulled right into the garage n my service was done in a half hour. And they washed my car too. This was my first free oil change after buying my Honda. I was extremely pleased with the service.

Best damn service department ever great great staff and experience

Was able to get an appointment scheduled same week, service people were friendly and the wait was reasonable. Waiting area is nice.

They are always helpful and answer all my questions.

Great service. Very professional!

Good service. Friendly and professional sta3. Excellent service.

I didnt have appointment, they took me with out any fussing. 🙂

Excellent customer service. Mara was very professional and extremely helpful!

I had a heated steering wheel installed on my new Accord. They also applied a windshield treatment and an interior and exterior surface protection. The service was done in the quoted time frame, and I was given a loaner to use while my car was in the shop.

Very professional and courteous staff! Checked regularly on the customers to make sure everyone was comfortable.

I just got a Honda CRV 2021!!!! My experience was amazing. Great professionalism.

I purchased a new Accord and had a rattling in the lower dash. It was driving me crazy, no pun intended. They located the issue and took care of the problem

Professional, friendly, good coupon, explained tire situation clearly, best car wash Ive ever seen!

I had the Honda A1 service. Great Lakes got me in and out with alacrity and at a decent price.

They were quick and efficient, super helpful.

Great service person Mike does a great job

Fast service. Friendly people.

I’m on my 2nd lease at this dealership and highly recommend it for excellent staff for sales & service

Great service. Mike Gantz top notch!

I always receive excellent service. Very satisfied.

ALWAYS polite, professional and prompt.

Fixed a recall on my vehicle. Very professional! A great experience!!!

Very helpful and kind in selling my van to me! Listened to my concerns, answered my questions, not pushy.

They installed the crossbars on my CRV. Very friendly staff and done within an hour.

Great people who provide wonderful customer service.

Bought my new Pilot. Great work and professionalism by Joe B and Stephen.

Honda Acord recall issue.

Always accommodating and friendly...quality service

Great customer service and good people!

I love Love LOVE me some Great Lakes Honda in Elyria!!!

Great customer service and professional sales and services excellent

Friendly staff fast service fair prices

Great Lakes Honda is consistent with their courteous and professional service.

Got my oil changed in no time

Kept me updated daily with progress and was done on time.

Very fast oil change, I was in and out within 30 minutes!

Excellent service!! Thank you!!