Today September 27th 2021 i arrived at the location right before closing time but the door had a paper saying closed for cleaning so i waited and sure enough a man came to the door he was extremely rude he even said to me UGHH WHAT YOU WANT with an agravated tone of voice . He was an elder man but respect is earned not given doesnt matter if hes a geriatric, he should respect me as a costumer . Ill be stopping tomorrow to file my complaint with the manager this is not the first time that staff has an attitude at this location

They said my postage was not all paid after 2 usps agents said that it was, also they kept my package for 3 weeks, after all that they sent it back to me and it eas only 2 blocks from the destination.. I received the package back all beat up and they said I owe them 33.50 for there mistake, this pffice is a complete joke, in the end i paid 66 dollars and my item is ruined. Only the US government can do stuff like this

If you need to drop an urgent package or letter this is where to drop it off as letters and packages ship out of El Paso from here.

I had ordered scrubs for myself and theyre very expensive. So when my package said delivered I was excited, but had nothing at my front door. I checked my security system and the mail carrier just walked through my front porch not dropping anything off. Its not like she walked on the sidewalk area she literally went through my front porch and passed my front door enough for the ring camera so see her and record. She left nothing but fortunately I have good neighbors that returned my package to me since the carrier dropped it off at the wrong house. I understand mistakes but that wouldve been a loss to me and being a health professional I need my uniform. Didnt seem to even double check a PACKAGE with clothes not something small like paper to have that kind of mistake.

I ship items from my business pretty weekly here. The staff is very friendly and gets the items I have out. I had one issue arise with a lost package but it was corrected.

I was not able to give them a no-star but, I would have if given the option.I work an a large business downtown. We have packages that go out every day. I had a complaint from the postman that it is NOT his job to put the packages on a dolly to take to his truck or rather load packages. I call this just flat out lazy! My office is on 79901 and hopefully this gets back the the USPS.

I called the distribution center at their 800 number. I sent a package out on the 18th. When I track it it is showing here in El Paso. It hasnt left. I was told there was an hour wait. I was on the phone for an hour and a half and nobody ever talked to me. Im very unhappy with them.Well it finally arrived 6 days later. Whats the point of Paying for 2 day priority mail if it doesnt get there when its supposed to?

Good size and clean parking lot, a good customer service and amazing location near the airport.

Long lines, but the service was great. The employee was very polite. Thank you..

Went to get my passport and my picture taken for it and I blinked in the picture and they wouldn’t let me take another one. I look like I’m drunk in the pic.

Terrible service, lost mail, Over a month and still waiting on keys.

Very nice and helpful

I been calling the post office for the past 5 days, and nobody answers. I send a package to Los Angeles but was returned, but this was back in 9/24/20. I continue to check the tracking of the package everyday. It’s gets very irritated that the post office are not doing their job. I had to come back to Los Angeles, until this day still searching my package. I had to ask my father to go to the post office today in person to check what’s going on with my package. Not happy.

My package got there on Sunday and it was supposed to be delivered yesterday Jan 7th 2019. So I started looking around and found this.Why does UPS deliver to USPS?Your package will most likely move speedily throughout the process until it reaches your local post office. ... The post office is in no hurry to deliver these packages. They are making very little from FedEx and UPS to deliver these packages, and there is no incentive to deliver these on time. Apr 19, 2017.So I went to the hub today 01/09/2018 to see if I could pick it up, they said no because it hasnt been processed yet. So I asked when will it get processed, they said when we get around to it. They also said that printed material ie books are not a high priority item to deliver. I was thinking in my head that gee I thought it was your business to deliver mail to the recipient in a fast and efficient manner.I commend UPS for getting the package here to El Paso as fast as they can. The hub here and post office for my area are well below sub par. At least I can expect junk mail every Wednesday.

Went in to mail a package and had 4 people in front of me. I expected a long wait but was in and out in about 14 minutes. The lady thst assisted me was pleasant and polite. Good experience. 👮‍♂️👍👍👍👍

Trash. I’m convinced complaints & inquiries go straight to the trash because they’ve never followed up after one is sent in. It’s a constant struggle of checking in on them and them pushing it off. A few packages weren’t forwarded to the new address, and the response? They’re not obligated to. It’s up to them to decide whether they want to do it. My new office informed me they should’ve made, at the very least, an attempt to contact us before it got sent back, but this office gets away with it because it’s the main one. Lazy & at this point should be rebuilt from the bottom up. In the end through I know I’m writing into air since it sadly won’t change.

Poor service. The gentleman who does passports is particularly incompetent resulting in us having to redo a passport application. He was late to the first appointment and on our return tried to indicate that he couldnt have screwed up.If you can go elsewhere, you should.

It’s clear to me my package wasn’t lost, if so they did nothing to help. We could see where the package was scanned by the mailman “out for delivery” but then never scanned again. I went to the facility several time and each time I was met with a different person telling “we’ll call you once we talk to the driver and the morning sorters”. Because I didn’t insure the package I just have to file a claim which they’ve already told me won’t matter. I never got a call back and I’m sure my number went straight to the trash. I hope whoever got my package enjoys it.

Website said walk-ins were available for passport applications. THEY ARE NOT. Do not visit this location for walk-in passport applications. You will be turned away. Employees were rude and the manager was not helpful.

Recording at 800 number no helpNo answer at local Boeing address several times

Only giving 5 stars to let others know the usps has horrible customer service. Its been over 2 months and nothing at all from them. Stopped the post man several times and no answer. My son was looking forward to his PlayStation 4.

They provide passport application service with online appointment. The service was great with providing instruction and customer service.

18 people in line one employee assisting people. terrible terrible.

Jeremy was extremely rude and unhelpful

Excellent service folks are all very professional. Lines move very fast.

The key I have for my mail is not wanting to go in the lock and went to the post office and they really didnt help Im starting to get upset post office the group mail box is your responsibility please take care of it Im sure that Im not the only one having this problem

If you live in 79925 this is not the place to order your mail box keys. Pebbles Hills and Yarborough is.Management was very attentive and so was the staff. Informed where to go and listened to my complaints about the Hercules Post Office.Has handicap sticker on door but no easy push button for handicap, door heavy. Very organized facility.

Great Service super fast great customer service, very helpful. I ship a lot for my business. I would recommend this Airport USPS office.

I’ve been waiting on my mailbox keys since SEPTEMBER. It is now the end of December and they still haven’t given them to me.

If the website states walk ins available then walk ins should be available. We entered the post office in order to do passports. The agent was there, wouldnt talk to us, just handed us a piece of paper and pointed to the website that was at the top. So apparently walk in available actually means make an appointment. The second post office we went to, the employee informed us that thier agent comes in for the appointments and then leaves. That post office also had signs that stated walk in available.

I have visited this post office several times and never had any issues, fast service and friendly costumer service always, I will keep in conducting business at this location.

Worst service ever!!! I moved 2 months ago and have yet to get my new mailbox key. Ive complained via email several times (to no avail), how is it acceptable to go w/out mail service for over 2 months???????? Ive had to cancel all my mail order Rxs because of this.

This really disturbing! Both kiosks for Boeing and Pebble Hills are down!! What are those odds? Way too high to be a coincidence! At this time of year...really People really!!!!!!!!

My package was accepted July 11, never delivered to my address and right now its at Dallas, what happened?

Update - MORE Boxes being Stolen From Here!!! Postal Inspector, and Consumer Affairs will be Involved now. So, if you are the one Stealing Boxes, acting like it went in the truck but actually scanning it and then putting it in your car to go home with it... you will be CAUGHT SOON so STOP. Another box stolen here 4/20/21. 4th time now the exact same way!!! Scanned for departure here, but never actually get to the next spot. So the person scanning is stealing. Less likely to be the truck driver stealing than the person scanning for outbound. Managers... better look into this. I’m having everyone else look into you guys. So end the problem now, trouble is coming your way from your higher ups. I’m sick of now 4 boxes stolen exact same way!..3/18/20 - Multiple Boxes Going Missing Here!!!! Having to refund hundreds to customers of stolen packages that happened AT your facility.... taking food off my family’s table for weeks it has to be the same employee stealing now for several weeks in a row when my packages go into your facility.Here is what happens - the boxes get scanned into this location, distribution center mind you,Then the package becomes “In Transit to the Next Facility” statusBut Guess What! They never make it to the next facility at all. Only leaves 2 things.... driver is stealing it from that facility to the next or it never makes it on the truck, and you should have systems in place to know if it made it in the truck and WHOM the driver is and IF it’s the same driver every time... but what if it’s not even making it on the truck at all? What if it’s YOUR employee taking it out before it gets on the truck? You should know! Scanning would tell you if it’s in place. Multiple boxes not making it to the next facility from your facility and you can’t provide answers as to why when it’s happening weeks in a row????Multiple boxes, different weeks of this occurring, hundreds of dollars lost and I can’t trust that my business won’t continue to be affected!!!Why????I go in there, let the people know this is going on. And they say....”It has left here”. So I ask..., “How do you know? What was the Truck it was on, the ID number of it, and the Driver Name????? “ they don’t know that.So... how do you know it even made it on the truck??? Who stole these packages? An employee in your facility? Or the driver??? It’s happening different days, weeks in a row! If you tracked who the driver is... you’d know if it was the same driver every time packages went missing. Or... if it want the same drivers... more likely the employee who is supposed to get it to the trucks... but you can’t even answer these questions!You are allowing THEFT right under your own roof, and as the main distribution center this needs a FULL Investigation! You should be 100% liable for your own in house losses and as USPS losing these in house week after week you better be able to say who the employee is loading these onto the trucks if you think it’s not in your facility - because it NEVER makes it to the next facilities!Better start holding some meetings! It’s affecting more people than me for sure! Immediately! Accepted at your place... never gets to next locations - figure out who your thief is at your location or the driver.... several weeks in a row now, get on it!!!! Hold your meetings and at least get employees scared to know a thief is among you. This isn’t a fluke, several weeks in a row now, multiple packages gone from your location - stolen within USPSI guarantee I’ll be working my way up the ladder. Start doing something about this problem immediately - I guarantee more than just me is being affected by your employee thief.

My amazon package that was supposed to go from Phoenix to Flagstaff (1 day shipping) somehow ended up here and has basically disappeared off the face of the earth.

Horrible experience. Never will I ever go through this post office again.

Time is 2:40. Just came from Sanders Post Office.I am waiting on management Regina Boutte or Blanca Ochoa. I did a simple change of address from my POB to my new address. The other Post Office said it was done go back to Boeing. I have been waiting 4wks for mail they said was sent Houstrn Tx and the building is flooded a month ago? I am still waiting and so is other people now 3 customers.I

I was treated in a timely and professional way. In applying for my passport I was not complete in my paperwork, and I was treat with patience and was able to complete everything without feeling inadequate.

This is the sorriest post office I’ve ever dealt with. UPS handed off a package to them, and then this post office turned right around and shipped it to Houston. How can anyone in this country be that stupid? My El Paso address is literally on the package.

They’ve been holding my package for four days and I’ve been calling to see when they’ll deliver it and there’s no one to answer

The Socorro station manager imho is an arrogant, self centered, egotistical disgrace for someone with that amount of responsibility. He has ZERO CONCERN for resolving issues, is lazy, and inconsiderate.Its time for him to get off the post office dime and start picking up trash on the side of the road..

Small business owner here! I resent dealing with these rude USPS employees so I use click n ship now. Unfortunately I still have to see their mugs when dropping off my packages. I try to avoid them by using their drop box but its always clogged with packages, they make no effort in clearing it out. I have no choice but to be disrespected by these sloths. I feel my stomach turn when I have to deal with them. I dont like seeing machines replace people, but in this case I actually look forward in the day these rude usps employees are replaced with machines.

Overall based on my todays experience makes me wonder why is that we are still utilizing USPS. The tall guy at the counter which gets paid to help said that he could not look for my package in the back because there were so many. That I had to wait until tomorrow to be delivered. No wonder why so many bad reviews for this office in particular.

This patucler Usps is the greatest post office in elpaso Regina the station Mgr and all her clerks help the customers in a wonderful fantastic manner the box mail is always done on time and correct they really care about there customers

Regina (the manager) was terrible, did not answer my question when asked about my mailbox key, I was told I would get my key within 10 days and it’s been 3 weeks. She just told me “we’ll have someone there next week”. This place sucks

Horrible, they constantly keep messing up my mail, and also customer service guy was extremely rude, had an unpleasant tone speaking to me and was basically just trying to rush me out the door. My actual rating for this place would be 0 stars.

Excellent Service, they always look how to save money for you 😊

Visited to pick up my package of leather needles and thimbles. They are small and fit in the box but i got a yellow card to pick up in line. It was 6:22p. Tgey already had line closed. I spent 5 minutes trying to get her attention. I didnt want to be rude and go under the rope. She finally asked what time is it they said 6:27. She yells were closed. Couldnt believe it. Lazy. Unacceptable!!

Awesome customer service. Friendly, Fast and Efficient. Thank you.

Was supposed to receive my package a week ago and it still hasnt been delievered im tracking the package from the app and all it would tell me for 5 days was arriving late in transit to next destination..then finally tells me its leaving dallas after being there for 5 days like really?! Now trying to call to see if it is still at the local office for me to pick it up is impossible since now there is no way to talk to a live person. Come on guys if you cant do your jobs find some where else to work so someone who CAN do the job right can be there.

Very helpful when my package was lost and helped me recover it

The blond woman working there is really rude, she clearly should not be working with costumers directly.

Worst post office Ive ever known. They get no stars from me. Payed for priority mail 3 days. Package been sitting at their post office for 4 days. My package is now 2 days late getting to me. Take yalls heads out of your _sses and get some work done. Sorry had to give 1 star or I couldnt post

This office is the worst in all El Paso.The other day we spent an hour waiting just to make a passport appointment for my daughter. Today I spent two hours trying to get to one of the clerks to verify a appointment time and no one would answer, no one that I got a hold of via trying other extension numbers would go tell them because it wasnt their problem. Even called two 800 numbers and no one could give me alternative numbers or would let me talk to a supervisor. Only giving the 1 star because I have to to post.

The lady at the counter was very helpful. She went the extra mile. first time I send a package from this facility. Thank You!

I have been trying to get keys for our mailbox well now Im told that 3 need to pay 25 dollars for the keys, Ive never had to pay before. This is ridiculous, since when has there been a fee for mail box keys . Its been close to 3 months since we placed a request for them, all we got was a round around, excuses.

Not my regular post office but Ive been here twice and received TERRIBLE service from a large Hispanic gentleman with long hair. Rude both times in his demeanor and general responses. Same guy. Wish I got his name. My regular post office on George dieter is friendly and will usually offer to reinforce corners of my box and such. I asked this guy if I could use one strip of tape and he declined. He said I had to purchase an entire roll. I explained I only wanted a 6 inch strip of tape. He understood and said I have to buy my own. Cmon! Why be a jerk? No wonder this post office has terrible reviews. He will probably kick my box when Im gone. Terrible service.I might also add that I ship A LOT of packages and am always asked if the items are hazardous or flammable. Neither time did this guy ask if I was shopping hazardous materials. What a joke. A jerk and incompetent.

Nobody aint picking the phone up until one hour later. It s lousy service but the worst. They need to get better services on answering or at the desk in where they should service with people for their needs.

Ive been tracking a package that was suppose to be delivered two days ago when it got to usps yet i didnt receive anything i was home all day waiting what is going on, are they keeping our packages?!?

If you are delivering here and your appointment isnt till after 4pm dont come earlier than that. They will not off load you earlier than that if you dont wait till your appointment.

All the employees do the extra mile, the do the best to save money to you, I always send my packages from this facility.

RUDE WORKERS!! SPECIALLY SHORT YOUNG GIRL WITH GLASSES! I only had a question on the SELF SERVICE and she couldn’t even help.

No one answers the phone and when you get the voicemail you can not leave a message because they can not be recorded at this time. If you press 0, a valid attendant number has not been specified.Just frustrating attempting to contact.

We have never seen so many negative reviews. Could someone do something about it . They have been good to our church, we are sorry for the inconvenience for others.

They have been “under maintenance” for over a month. You have to go during “business hours” to gain access to the PO BOXES. It’s hard because I can’t go during those hours so I’m stuck without my very important mail. Very frustrating!!!

F$&k UPSP and their horrible service. Being tracking a package since Saturday and no one can tell where the F$@k it’s. Unbelievable!!

Fast quick easy. Thats just me though didnt have any issues

Lazy, nothing but a bunch of lazy incompetent people, cant even be bothered to talk to a costumer. I had a package that was supposed to be delivered to my house Friday but its not there.

Do not go here unless you want to be treated like a dumbass by the manager who acts childish. Im 22 years old and I’ve never felt so degraded by an elder considering I always use or go to the post office. Never again will I go there or hold my mail there. Especially with the amount of disrespect I received today. This is very unprofessional and disrespectful.

You know what-if you dont like your job, quit. These are by far the rudest individuals I have ever met!

They lost a letter !! WTH it was a simple in town delivery it was tracked all the way to their post office then it went missing..... they must be up to no good !!

Terrible service. Called for one hour and no one answered the phone. Went down to the post office to inquire about a package I have not received only to be informed to fill out a paper and the information will be given to the supervisor. Bad attitudes and horrible customer service.

The workers in this post office are extremely rude and disrespectful I heard them yelling at one older lady and then when it was my turn he was very disrespectful to me just about all the workers at the front were speaking rude to the people coming in. for me this is a last minute thing I usually go to the Post office on Fort Bliss but they closed early so I went here I will try my best to never ever come back to this post office again

Letters are misplaced and sent to the recovery center and no one knows their physical address. If you send something in an envelope, make sure you tape it very well if not they will steal the content :(

How am I supposed to schedule an appointment if they can’t even pick up the phone absolutely the worst like what could they possibly be doing that they couldn’t answer at least one time out of the many calls I made

This is bullshit no one answers there phone now i have to drive down there i hate this post office

Worst usps ever! horrible customer service and they steal packages from customers !!

No one answers the phone, they lost my package and cannot find it. Why pay express delivery if they are going to lose it, it is 6 days have passed

The employees here are always so rude! I came in to ask a question and one of the employees basically told me to move and go ask someone else. Ridiculous

These 3 people that were working there when I went (a Mexican dude, an older black lady, and an old Mexican woman) were rude AF! It seems that at every post office in El Paso they hire the rudest workers with NO COSTUMER SERVICE

Spent an hr waiting on the phone no one ever picked up. This is horrible service. Also did a redelivery online and still no package for the redelivery day.

People are not kidding they give a one star. Besides the employees being ultra slow and having attitude, the sales associate that I dealt with, Maribel is just full of attitude. I hope corporate looks into the issues at hand.

I spent the last 11 minutes callining an no one answers. Someone took off early on the tax payers dime.

Delivering mail to wrong address almost every day, mail carrier left mail in box but do not pick up outgoing mail 79903

This place lost my package. Beware they steal packages specially when it gets closer to Christmas time. Someone needs to sue them.

Bastards dnd delivery on schedule day....Just bastards........ waiting all day ......

They are way too sluggish.

We tried to get a passport there. The gentleman in the red vest made it clear he had no interest in helping us.

Unmarked building in unmarked parking lot

Got the keys to someone elses mailbox.

They don’t answer they’re phones!!

Horrible customer service, the Lady in the counter has no education and no matters..!!!!

Automated drop center is right, you can drop off a package very late.

Was on hold for an hour, then phone hung up

Lost my package and wouldnt pay me back

Unhelpful Trash Service.

I freaking hate this people, i was suppose to get my package 2 day ago and i called like 5 times and nobody answers so i needed to go to the post office and pick up my package and they made me wait like 30 min while they where looking for it, and we cant do a thing to make this people do their job im done

Its always a headache with this facility and its services

And this where my tax dollars go to?