user
Arrow Discount Automotive
7679 Alameda Ave, El Paso, TX 79915, United States
Appearance
Arrow Discount Automotive

Comments
Fr
Review №1

Brought my 2015 silverado to get Ac fixed. They told me the compressor needed to get fixed and it would cost me 1,140. I asked why would it cost me so much if the part needed was only $250 and he was charging me $500 for labor and his answer was because those are my prices. I ended up taking my truck to Franks Lucky auto repair and told me it was the condenser not the compressor that needed to be fixed.I only spent $530 in total. Obviously this man was over charging. I would not recommend this place.

Er
Review №2

Waterpump work replacement tension not properly and tension pully not align makes to much rattling noise. Regret going there.

Cl
Review №3

Great Service! was very scared when my car broke down but in the end was very happy i let arrow discounts take care. My car is like brand new no more weird sounds or alerts come out and also all for a good price

Ra
Review №4

Fast, speedy service. Knowledgeable, professional mechanic. My go-to auto shop.

An
Review №5

Very good service and reasonable prices

Da
Review №6

Please! Dont go to that place.. bad customer service. I wonder if he did the right alignment to my truck also ask about another service. A cold air intake and told me to do it myself. Im never going back to that place !!

Gi
Review №7

Fast service.

Ge
Review №8

Excellent Service! Quick Efficient and Effective!!!

Ap
Review №9

Very good job on my brakes. Nice and smooth! Highly recommend this place. Good professional service!

Da
Review №10

If I could give 0 it will be perfect. Its really sad that now a days peoples word have no value. The owner himself gave us a price and at the end he charged almost double because he needed to add stuff. I understand sometimes you need things but a courtesy call to costumers a heads up will be great for some of us. Also the service for what they were supposed to do was around 3-4 hrs I went back after 3 hrs and a half to find out that the job was done but not the alignment and it needed some adjustments so I needed to leave it until Monday. Again a COURTESY CALL would be great to let us the costumers know and do arrangements, because some of us have only one car. Once you start explaining your discomfort he picks up his hands and tells us ahh okay well its on you I advise you dont take it but its on you. If I had read a few of these reviews I would have chosen better.

Mr
Review №11

If youre willing to pay for some veteran to do with your car whatever he pleases and not what you want him to fix then go he doesnt work for the customer he works for the book he doesnt care if you have the money to fix what he wanted to fix not what you needed to be fixed and if you get on his bad side this veteran will only accept cash and this is the owner Im talking about he like most other people are only trying to fill their pockets because theyre dying and screwing the hard working American and with what i said that he doesnt work for the customer....those are Joes ( the owner) words not mine too bad i didnt read the other reviews please save your money your time and go somewhere else

Am
Review №12

Honest service. Joe Perez Jr. has patience and the heart of a teacher (as Dave Ramsey would say). The shop is family own and has been here for for more than 20 years, and he has newspaper articles to prove it it hanging in the office.

Mo
Review №13

Great prices and amazing service

Ma
Review №14

Inspection . $100 plus 20 extra because he said so. Wow!

Jo
Review №15

Good family owned. Honest

Ch
Review №16

WARNING: AVOID THIS AUTO DEALER!Summary: Lost over $16,000 by purchasing a lemon vehicle “as-is” from Arrow Discount Auto.My wife and I purchased a used 2010 Cadillac Escalade Hybrid from Arrow Discount Auto that we found on their website. When we arrived for the test drive, the “detailed” vehicle was completely filthy and made a strange crunching sound when braking. Joe Perez Jr. claimed to not hear the noise and I assumed it was the regenerative braking from the hybrid system. We were assured that the vehicle was thoroughly inspected by the mechanics in their shop and had no mechanical issues. We settled on a $22,500 cash price for the vehicle “as-is” without the third-party warranties that were offered a little too eagerly (which we would find out the reason for later). We drove the vehicle home that night and noticed a strange chirping sound after parking the vehicle.The next morning, we dropped the vehicle off at our local mechanic and found out that the camshaft and lifters were failing (the chirping sound from the engine) and the magnetic struts needed to be replaced (the crunching sound while braking). Both problems were also confirmed by the official Cadillac dealership here in town (Desert Sun Motors). The camshaft and lifter replacement (basically the entire top half of the engine) would cost over $5000 and the magnetic struts would be over $1600.We called Joe Perez Jr. back immediately and explained the situation and he claimed that the vehicle was in perfect condition when we purchased it the day before and he could not be held responsible for damage that we caused. The damage to the lifters (which we still have as evidence) was caused by a faulty component that was never properly replaced that allowed the lifter to wear abnormally over time.Be advised: TEXAS DOES NOT HAVE A USED CAR LEMON LAW or we would have pursued legal retaliation for this sale. After a month in the shop for replacement of the camshaft and lifters, the vehicle was still having engine issues. Rather than sink even more money into this lemon of a vehicle, we decided to trade it in for something more reliable from an actual reputable dealership. All together we spent over $27,000 for a vehicle that had to be traded in a month later for only $11,000.We may not be able to sue this shady dirt lot dealership, but we can at least warn others before they make the same mistake. Please save yourself both the money and headaches required to buy from Arrow Discount Auto. Dealing with these dishonorable salesmen and their crackpot mechanics is simply not worth the trouble.

Be
Review №17

The mechanic is dishonest. He tried to charge $80 for a test on an a/c. Then he said depending on the problem it could cost over $400 just for labor and that parts could be a lot more. Took it down the sreet. Other guy did test free and gave honest estimate explaining everything in non mechanic speech. Do not go to arrow.

le
Review №18

Very courteous personnel and quick costumer service!

ha
Review №19

DONT BUY HERE!!!!!I bought a 2007 yukon from them, I heard a weird noise I asked the TECHNICIAN there, he said it was the GPS, turned out it was the alternator I had to buy that for $150 then check engine light comes on as soon I drove it out of there, so i called them they told me they cant help me. turns out its the fuel pump I had to buy that for $450 and still see what else comes outThey are very rude people. And dishonestDont believe in there computer inspection crap

Ad
Review №20

Price was right, service was acceptable

An
Review №21

There good at what they do

Ro
Review №22

Changed price after he had already made a set price completely out of the range he said

Fa
Review №23

Great service from Joey.

Gi
Review №24

Customer beware, please make sure you always get a written estimate, Mechanic is very dishonest. Tells you a verbal estimate, when work is done you go pick up your auto, it turns out the total amount is way more expensive than what the original verbal amount was. I Will never take may car there again. I paid $853.00 for this mechanic to fix my A/C.

Ne
Review №25

Love this place

Wi
Review №26

Very quick professional service

Pa
Review №27

Great and honest!!!

Mi
Review №28

Extremely unprofessional I took a 60k dollar car their to get the window regulator or the door replaced and left with the window tint scratched and window not installed properly and on top of that they raised their original price when the maintenance started.

al
Review №29

👌👌

He
Review №30

Muy eficientes y rápido el trabajo 👍

Aa
Review №31

Very good place and good service

Ma
Review №32

Magnificent

Information
4 Photos
32 Comments
3.8 Rating
  • Address:7679 Alameda Ave, El Paso, TX 79915, United States
  • Site:http://arrowdiscountauto.com/
  • Phone:+1 915-772-8090
Categories
  • Auto repair shop
  • Auto body shop
  • Auto glass shop
  • Auto parts store
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–3pm
  • Friday:Closed
  • Saturday:9am–7pm
  • Sunday:9am–7pm
Highlights
  • Veteran-led:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Similar organizations